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Radiology Solutions (Global) Commentary
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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Director

Product

Because of the number of clicks we need to do for each function, this product is easier than another...

Nov 2024
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Director

Product

I will not recommend this product. It is not too bad, but I know some systems that are better than...

Nov 2024
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Director

Operations

We were in trouble during the implementation because there were no resources from Optum. Optum had...

Nov 2024
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Director

Loyalty, Relationship, Value

We are leaving Optum because of bad experiences. For the last couple of years, we have been thinking...

Nov 2024
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Director

Culture, Loyalty, Relationship

I don't see anything new or huge coming with Optum. If Optum helps us the way they said they would,...

Oct 2024
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Director

Product

Optum’s products are not too bad. In terms of upgrades, there is nothing that is not going well, but...

Oct 2024
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Director

Product

There was one time when Radiology Solutions had a system breakdown that wasn't planned, and it...

Oct 2024
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Director

Product

Some of our people are not particularly happy with Radiology Solutions. Optum went through a big...

Oct 2024
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Director

Relationship

We don't have great support from Optum and have been quite disappointed a few times. Support has...

Oct 2024
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CIO

Relationship

Change Healthcare has had a bit of a challenge with keeping all their promises because of the...

Aug 2024
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CIO

Relationship

Change Healthcare's support people are responsive. They are there and on top of things for us....

Aug 2024
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CIO

Loyalty

My overall satisfaction is up to somewhere between the middle of the road and a top rating with...

Aug 2024
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CIO

Culture, Product

At this point, I would probably give Change Healthcare a middle-of-the-road rating regarding...

Aug 2024
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Manager

Operations

Change Healthcare’s training is all online, and that is certainly not as good as having on-site...

Jul 2024
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Manager

Relationship, Operations

Change Healthcare is very supportive with upgrades. They have been amazing. There is a great project...

Jul 2024
||
(0)
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Manager

Relationship

Change Healthcare’s support team members have been absolutely amazing. They are very engaged and...

Jul 2024
||
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Manager

Loyalty, Product

Change Healthcare’s system is quite user friendly and has all the tools that we need. Change...

Jul 2024
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Analyst/Coordinator

Loyalty, Product

The new road map from Change Healthcare is very good on the radiology PACS end. The Change...

Jan 2024
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Analyst/Coordinator

Relationship

The upgrades just don’t seem to be run as effectively as they used to be. The level of expertise...

Jan 2024
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(0)
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Analyst/Coordinator

Product

Radiology Solutions is a user-friendly product for front-end users. It has had features for years...

Jan 2024
||
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Analyst/Coordinator

Relationship

Change Healthcare's support isn’t the same as it was in the past. Change Healthcare used to be best...

Jan 2024
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Analyst/Coordinator

Relationship

Change Healthcare was best in class in the past. While they are not as good anymore, I will say that...

Jan 2024
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Manager

Product

Radiology Solutions is a stable solution, but I don't like the evolution of the product. It seems to...

Dec 2023
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Manager

Product

We would like to have an integrated communications system within the PACS that would connect...

Dec 2023
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Manager

Relationship, Product

The upgrade to Radiology Solutions v.14 was not without hiccups, but overall, as a PACS admin, I'm...

Dec 2023
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Related Reports
Performance
KLAS article icon
Europe PACS 2022
05 July 22    |   Eder Lagemann and Sidney Tate
The PACS market in Europe is evolving. To unify care delivery, many countries are pushing for HIT consolidation across regional groups of hospitals. At the same time, healthcare organizations are increasingly looking to expand their imaging strategies outside of radiology to bring together more departments and facilities at an enterprise level. This report leverages the perspectives of 199 individuals representing 168 unique organizations across 25 European countries to determine which PACS vendors are delivering the technology and partnerships needed to drive imaging progress in Europe.
Performance
KLAS article icon
Middle East & Africa PACS 2022
05 April 22    |   Everton Santos and Sidney Tate
The PACS market in the Middle East and Africa is evolving, with some vendors gaining prominence and others losing traction. Healthcare organizations are looking to enhance their imaging strategies with new, advanced technology (e.g., AI and the cloud) and want vendors who innovate and deliver this technology. Using customer feedback from 60 organizations across 14 countries, this report is KLAS’ first to focus on the PACS market in the Middle East and Africa, exploring vendor market share and performance and examining which vendors are keeping pace with customer expectations.



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