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User Commentary
Product
Because of the number of clicks we need to do for each function, this product is easier than another...
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Product
I will not recommend this product. It is not too bad, but I know some systems that are better than...
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Operations
We were in trouble during the implementation because there were no resources from Optum. Optum had...
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Loyalty, Relationship, Value
We are leaving Optum because of bad experiences. For the last couple of years, we have been thinking...
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Culture, Loyalty, Relationship
I don't see anything new or huge coming with Optum. If Optum helps us the way they said they would,...
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Product
Optum’s products are not too bad. In terms of upgrades, there is nothing that is not going well, but...
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Product
There was one time when Radiology Solutions had a system breakdown that wasn't planned, and it...
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Product
Some of our people are not particularly happy with Radiology Solutions. Optum went through a big...
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Relationship
We don't have great support from Optum and have been quite disappointed a few times. Support has...
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Relationship
Change Healthcare has had a bit of a challenge with keeping all their promises because of the...
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Relationship
Change Healthcare's support people are responsive. They are there and on top of things for us....
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Loyalty
My overall satisfaction is up to somewhere between the middle of the road and a top rating with...
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Culture, Product
At this point, I would probably give Change Healthcare a middle-of-the-road rating regarding...
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Operations
Change Healthcare’s training is all online, and that is certainly not as good as having on-site...
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Relationship, Operations
Change Healthcare is very supportive with upgrades. They have been amazing. There is a great project...
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Relationship
Change Healthcare’s support team members have been absolutely amazing. They are very engaged and...
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Loyalty, Product
Change Healthcare’s system is quite user friendly and has all the tools that we need. Change...
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Loyalty, Product
The new road map from Change Healthcare is very good on the radiology PACS end. The Change...
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Relationship
The upgrades just don’t seem to be run as effectively as they used to be. The level of expertise...
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Product
Radiology Solutions is a user-friendly product for front-end users. It has had features for years...
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Relationship
Change Healthcare's support isn’t the same as it was in the past. Change Healthcare used to be best...
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Relationship
Change Healthcare was best in class in the past. While they are not as good anymore, I will say that...
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Product
Radiology Solutions is a stable solution, but I don't like the evolution of the product. It seems to...
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Product
We would like to have an integrated communications system within the PACS that would connect...
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Relationship, Product
The upgrade to Radiology Solutions v.14 was not without hiccups, but overall, as a PACS admin, I'm...
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