Radiology Solutions (Global) Commentary
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Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Director

Product

Because of the number of clicks we need to do for each function, this product is easier than another...

Nov 2024
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Director

Product

I will not recommend this product. It is not too bad, but I know some systems that are better than...

Nov 2024
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Director

Operations

We were in trouble during the implementation because there were no resources from Optum. Optum had...

Nov 2024
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Director

Loyalty, Relationship, Value

We are leaving Optum because of bad experiences. For the last couple of years, we have been thinking...

Nov 2024
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Director

Culture, Loyalty, Relationship

I don't see anything new or huge coming with Optum. If Optum helps us the way they said they would,...

Oct 2024
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Director

Product

Optum’s products are not too bad. In terms of upgrades, there is nothing that is not going well, but...

Oct 2024
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Director

Product

There was one time when Radiology Solutions had a system breakdown that wasn't planned, and it...

Oct 2024
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Director

Product

Some of our people are not particularly happy with Radiology Solutions. Optum went through a big...

Oct 2024
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Director

Relationship

We don't have great support from Optum and have been quite disappointed a few times. Support has...

Oct 2024
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CIO

Relationship

Change Healthcare has had a bit of a challenge with keeping all their promises because of the...

Aug 2024
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CIO

Relationship

Change Healthcare's support people are responsive. They are there and on top of things for us....

Aug 2024
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CIO

Loyalty

My overall satisfaction is up to somewhere between the middle of the road and a top rating with...

Aug 2024
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CIO

Culture, Product

At this point, I would probably give Change Healthcare a middle-of-the-road rating regarding...

Aug 2024
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Manager

Operations

Change Healthcare’s training is all online, and that is certainly not as good as having on-site...

Jul 2024
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Manager

Relationship, Operations

Change Healthcare is very supportive with upgrades. They have been amazing. There is a great project...

Jul 2024
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Manager

Relationship

Change Healthcare’s support team members have been absolutely amazing. They are very engaged and...

Jul 2024
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Manager

Loyalty, Product

Change Healthcare’s system is quite user friendly and has all the tools that we need. Change...

Jul 2024
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Analyst/Coordinator

Loyalty, Product

The new road map from Change Healthcare is very good on the radiology PACS end. The Change...

Jan 2024
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Analyst/Coordinator

Relationship

The upgrades just don’t seem to be run as effectively as they used to be. The level of expertise...

Jan 2024
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Analyst/Coordinator

Product

Radiology Solutions is a user-friendly product for front-end users. It has had features for years...

Jan 2024
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Analyst/Coordinator

Relationship

Change Healthcare's support isn’t the same as it was in the past. Change Healthcare used to be best...

Jan 2024
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Analyst/Coordinator

Relationship

Change Healthcare was best in class in the past. While they are not as good anymore, I will say that...

Jan 2024
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Manager

Product

Radiology Solutions is a stable solution, but I don't like the evolution of the product. It seems to...

Dec 2023
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Manager

Product

We would like to have an integrated communications system within the PACS that would connect...

Dec 2023
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Manager

Relationship, Product

The upgrade to Radiology Solutions v.14 was not without hiccups, but overall, as a PACS admin, I'm...

Dec 2023
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