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CareAware Connect
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User Commentary

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Manager

Sales and Contracting

The product is generally reliable and works as advertised.

Feb 2023
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Manager

Functionality and Upgrades

I would like Oracle Health to eliminate clicks and make the upgrades easier because we have a lot of...

Feb 2023
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Manager

Service and Support

We have to chase the support team down even when we mark something as a high priority. They come...

Feb 2023
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Manager

Service and Support

In one support area, things are very, very good. We just had a certain issue, and the support person...

Feb 2023
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Manager

Service and Support

There are times when we submit a ticket for an issue that we are having, and the vendor's solution...

Feb 2023
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Manager

Functionality and Upgrades

The solution requires a device to be in everyone's hands to make use of it. It also cost millions...

Feb 2023
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Manager

Win/Loss - Why they were selected (by current clients)

We didn't use the full suite; we used only the messaging side. We got a free implementation, and...

Feb 2023
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Manager

Functionality and Upgrades

In other instances, the product might be more valuable, but our nurses haven't adopted it. We need...

Feb 2023
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Manager

Functionality and Upgrades

CareAware Connect's functionalities are too basic. If I want to message someone, I need to know...

Feb 2023
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Director

Functionality and Upgrades

There are too many steps in the user interface. When going from screen to screen, the UI buttons...

Feb 2023
||
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Director

Service and Support

Putting in service tickets with Cenrer is a horrendous experience. Our service record can get...

Feb 2023
||
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Director

Other Observations & Comments

We only use the product for medication scanning. The communication portion looked unsophisticated...

Feb 2023
||
(0)
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Director

Functionality and Upgrades

Updates break the product's functionality. We couldn't do certain things after an update for several...

Feb 2023
||
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Director

Functionality and Upgrades

The product seems like it was built without clinician involvement.

Feb 2023
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Director

Functionality and Upgrades

I only have confidence in things that are cloud based from Cerner. Fortunately, CareAware Connect is...

Feb 2023
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Manager

Service and Support

If we get a couple of devices that are broken or have cracked screens, we call Cerner, and the...

Jan 2023
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Manager

Functionality and Upgrades

Cerner does flawless upgrades.

Jan 2023
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Manager

Technology

We have some issues with CareAware Connect. We have problems with the armbands not getting the...

Jan 2023
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Director

Relationship

Initially, we thought there was a high level of engagement and cooperation from the Cerner folks. We...

Jan 2023
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Director

Other Observations & Comments

Cerner has a huge challenge of trying to let other areas of Cerner know what is going on within...

Jan 2023
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Director

Functionality and Upgrades

We are a Cerner shop, so any mobile solution has to dovetail flawlessly with our EMR. There was...

Jan 2023
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Director

Relationship

Cerner does not deliver on expected functionality. They do not keep development timelines. Cerner...

Jan 2023
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Director

Relationship

It is tough to try to anticipate what a change will do to our specific system, and the vendor can't...

Jan 2023
||
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Director

Lessons Learned

Our recommendation to a peer or friend would be dependent on whether that friend were with a...

Jan 2023
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Director

Relationship

If we could talk to the folks in charge of Cerner, we would ask for a real, sincere conversation...

Jan 2023
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Director

Implementation and Training

The initial training with Cerner was good, but the ongoing training is horrible. Cerner doesn't...

Jan 2023
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Director

Future Outlook

We have such a range of responses from our end users on the ease of use of the system. The number of...

Jan 2023
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Director

Service and Support

The normal path we have with Cerner is to issue a service request when we have a problem. But those...

Jan 2023
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Director

Functionality and Upgrades

The solution gives us a nice, reliable way to track information.

Jan 2023
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Director

Technology

I would like to have the product's form factor and battery life fixed.

Jan 2023
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Director

Relationship

The biggest difference that I have seen since the Oracle acquisition is that Oracle is very careful...

Jan 2023
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Director

Lessons Learned

We have invested a lot into CareAware Connect but have just not seen the ROI on it yet. I wouldn't...

Jan 2023
||
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Director

Implementation and Training

The implementation and training are solely functional and don't add anything else. That is...

Jan 2023
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Manager

Functionality and Upgrades

We use CareAware Connect and the nursing application, and we advocated for some changes. The vendor...

Jan 2023
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Manager

Lessons Learned

We didn't focus on education because the people that tested CareAware Connect told us that using it...

Jan 2023
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Manager

Implementation and Training

A while ago, we were having a lot of downtime with the CareAware Connect devices and other...

Jan 2023
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Manager

Functionality and Upgrades

There are plenty of times when things go extremely smoothly and work well. For example, when we have...

Jan 2023
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Manager

Functionality and Upgrades

I am not extremely pleased with CareAware Connect. It does what it says it is going to do, but the...

Jan 2023
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Manager

Service and Support

We had regular meetings with the vendor where we talked through different scenarios. They also...

Jan 2023
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Manager

Functionality and Upgrades

I haven’t seen any issues in terms of CareAware Connect working as promoted. It has been pretty...

Jan 2023
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Manager

Relationship

There are some things we have requested, Cerner understands the need for those things, but those...

Jan 2023
||
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Manager

Relationship

I would recommend communication from the vendor for the whole platform, whether it is communicating...

Jan 2023
||
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Manager

Technology

There is a nursing app that works exactly as we anticipated, and it is assisting us in giving out...

Jan 2023
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Manager

Functionality and Upgrades

There was a dependency that the vendor imposed with one of the cloud updates that wasn’t generally...

Jan 2023
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Manager

Service and Support

It seems like every time we log a service request with an issue, it ends up getting escalated to...

Jan 2023
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Manager

Implementation and Training

The training is a wiki, and it is up to us to go and find what we need. It is not reasonable for us...

Jan 2023
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Manager

Lessons Learned

Generally, with pieces in the cloud, people need to be very aware of the documentation that comes...

Jan 2023
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Manager

Functionality and Upgrades

CareAware Connect is on the cloud, so we are current. We get a notification that new functionality...

Jan 2023
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Manager

Other Observations & Comments

Within CareAware Connect, there are some components that I don’t think I would purchase again. We...

Jan 2023
||
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Manager

Lessons Learned

The vendor offered the platform with some caveats that weren’t implemented at our organization, so...

Jan 2023
||
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Manager

Functionality and Upgrades

We thought we were going to be able to tie staff to the patients, but the technology that the vendor...

Jan 2023
||
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Manager

Technology

The way we have CareAware Connect set up now is not intuitive. The system knows what we want it to...

Jan 2023
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VP/Other Executive

Technology

Cerner will sunset old equipment and bring on new equipment when appropriate.

Dec 2022
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Manager

Functionality and Upgrades

Cerner is a great partner, but their communication tool has limited our ability to provide a great...

Dec 2022
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Manager

Lessons Learned

A lot of Cerner’s promises eventually come to fruition, but the plans get delayed for a long time....

Dec 2022
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Manager

Functionality and Upgrades

We don't have a bad taste in our mouths about Cerner claiming certain functionalities in their...

Dec 2022
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Manager

Relationship

There are a lot of costs involved with licensing professional services, and that is an expensive...

Dec 2022
||
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Manager

Functionality and Upgrades

Cerner does put out some communication, but there is definitely room for improvement. The vendor...

Dec 2022
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(0)
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Manager

Technology

Our partnership with Cerner when we went live was adequate. We had a relationship with a prior...

Dec 2022
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Manager

Functionality and Upgrades

A nice thing about our Cerner product is that it is unlike Twitter where people are limited by the...

Dec 2022
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Manager

Service and Support

There were a lot of requests that Cerner pushed back on possibly because they did not have the...

Dec 2022
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Manager

Functionality and Upgrades

The authentication part of Cerner’s product has been pretty good. From a user perspective, not...

Dec 2022
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(0)
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Manager

Functionality and Upgrades

From a cyber perspective, the authentication aspect of Cerner's system is not the best. The system...

Dec 2022
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(0)
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Manager

Functionality and Upgrades

We struggle with the Cerner tool being more of a smartphone device because we are used to another...

Dec 2022
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Manager

Interfacing and Integration

CareAware Connect’s integration with our other Cerner product needs to be more robust.

Dec 2022
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Director

Technology

We have not had good buy-in with CareAware Connect because the mobile devices are big, bulky, and...

Dec 2022
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(0)
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Director

Service and Support

I don't feel like the vendor has proactive service. We really have to push issues on our end.

Dec 2022
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Manager

Technology

I have had spotty results with CareAware Connect due to my network connection. I have had pockets of...

Dec 2022
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(0)
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Manager

Functionality and Upgrades

Connect Nursing has a feature called Care Team, and that feature allows us to view who is assigned...

Dec 2022
||
(0)
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Manager

Service and Support

Cerner oversold and overpromised the solution. Increasing the adoption rate at my sites has been...

Dec 2022
||
(0)
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Manager

Service and Support

I have to spend a lot of time figuring out who to reach or how to obtain certain information, but...

Dec 2022
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(0)
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CIO

Service and Support

Considering population health, we might have to migrate to something other than CareAware Connect....

Nov 2022
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(0)
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CIO

Relationship

We don’t get additional training from the vendor. As long as they have their cash, Cerner just lets...

Nov 2022
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CIO

Other Observations & Comments

We have some interfaces between Cerner and our other system, and those work okay. We also do...

Nov 2022
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(0)
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CIO

Relationship

We are extremely dissatisfied with Cerner’s proactiveness. We have someone from Cerner who is...

Nov 2022
||
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Manager

Functionality and Upgrades

The devices that are used are clunky. So people don't use the secure texting functionality in...

Nov 2022
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Manager

Other Observations & Comments

CareAware Connect has pros and cons. Customers have to look at their WiFi infrastructure to look at...

Nov 2022
||
(0)
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Manager

Functionality and Upgrades

If I had a bigger budget, I would not buy CareAware Connect again. We have alert fatigue. The vendor...

Nov 2022
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Manager

Functionality and Upgrades

CareAware Connect doesn't have text, voice, and video capabilities. To improve the product, Cerner...

Nov 2022
||
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CIO

ROI / Cost

CareAware Connect is very costly. I know hospital CEOs that want it but can't afford it, so they are...

Nov 2022
||
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CIO

Functionality and Upgrades

Our nurses respond positively to CareAware Connect. It helps them with their experience with the...

Nov 2022
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Manager

ROI / Cost

Cerner rakes us over the coals for all their platforms. Their fees are just ridiculous now. They...

Nov 2022
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Manager

Functionality and Upgrades

CareAware Connect is integrated; we get nice directories of users that we can call right away. We...

Nov 2022
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VP/Other Executive

Functionality and Upgrades

Cerner's software is our primary choice for plentiful patient care communication because of the sort...

Oct 2022
||
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VP/Other Executive

Implementation and Training

Cerner has room for improvement around implementation. They could build things like physician call...

Oct 2022
||
(0)
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Manager

Relationship

Cerner is proactive in some ways, but now that is only because the product is cloud hosted. I do not...

Aug 2022
||
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Manager

Functionality and Upgrades

The reliability of CareAware Connect as a cloud-hosted solution brings the score down some. We have...

Aug 2022
||
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Manager

ROI / Cost

CareAware Connect is not cheap. I do not think it is 100% a knock on Cerner in this case, but part...

Aug 2022
||
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CMIO

Relationship

Cerner has tried hard to keep us as a client. Their current model is to have people locally who are...

Aug 2022
||
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CMIO

Functionality and Upgrades

We have a problem with the telephony part of CareAware Connect. All the other functions are actually...

Aug 2022
||
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Analyst/Coordinator

Service and Support

Cerner has some shortcomings that aren't planned on the road map yet, and that causes concern. There...

Jul 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

In terms of the maintenance for Cerner’s solution, the vendor has been doing a good job adding new...

Jul 2022
||
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Analyst/Coordinator

Relationship

We have a client owner who works for Cerner. That person is in charge of maintaining our...

Jul 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

Communication between providers and clinicians is very important, and CareAware Connect does an...

Jul 2022
||
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Analyst/Coordinator

Sales and Contracting

From year to year, Cerner will release information about what they are planning to do, and each...

Jul 2022
||
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Analyst/Coordinator

Functionality and Upgrades

Cerner has a lot of different solutions within their umbrella that a layperson might assume are...

Jul 2022
||
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Analyst/Coordinator

Implementation and Training

Cerner doesn't provide ongoing training. We figure things out on our own, even when the vendor...

Jul 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

Cerner’s system is doing everything that it was branded to do. Most of the functionality is...

Jul 2022
||
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Nurse

Functionality and Upgrades

CareAware Connect is a very intricate system with many levels of technicality stacked on top of each...

Jul 2022
||
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Nurse

Technology

The two pieces that play a major role in the product's clinical mobility are whether the system is...

Jul 2022
||
(0)
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Nurse

Functionality and Upgrades

Cerner is not proactive about resolving issues; they are more reactive. The vendor has a lot of...

Jul 2022
||
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CNO

Implementation and Training

Cerner came here in person and did some training for us on the CareAware Connect phones, and I think...

Jun 2022
||
(0)
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CNO

Functionality and Upgrades

CareAware Connect could really benefit from being better tailored to CommunityWorks users. It was...

Jun 2022
||
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CNO

Relationship

What was promised was not delivered. Cerner doesn't have the functionality we were offered...

Jun 2022
||
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CNO

Relationship

Cerner’s service overall is not very satisfactory. Our experience with Cerner’s executive...

Jun 2022
||
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CNO

Functionality and Upgrades

CareAware Connect can scan medications. We like that it does that.

Jun 2022
||
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CNO

ROI / Cost

Cerner has really limited our ability to use the solution the way we would like to. Anytime we hit a...

Jun 2022
||
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CNO

Implementation and Training

The implementation was rocky and difficult. Our IT department had some struggles getting CareAware...

Jun 2022
||
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Analyst/Coordinator

Service and Support

Cerner has a status dashboard that sends out automated notifications when the system has outages or...

Jun 2022
||
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Analyst/Coordinator

Lessons Learned

If one of my peers were interested in the solution, I would tell them how the solution has...

Jun 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

The system gives us the ability to use roles within our hospital's phone system. That allows phones...

Jun 2022
||
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Analyst/Coordinator

Relationship

Our wants are unlimited, but the things that the vendor can develop are limited. The vendor has to...

Jun 2022
||
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Manager

Relationship

For the most part, Cerner keeps or tries to keep all of their promises.

Jun 2022
||
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Manager

Other Observations & Comments

There wasn't any formal training for IT personnel on CareAware Connect. We trained ourselves and...

Jun 2022
||
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Manager

Interfacing and Integration

Theoretically, CareAware Connect should integrate with other systems very well. However, in...

Jun 2022
||
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Manager

Technology

The front end of the system is the phone device, and we have constant issues with that. Those issues...

Jun 2022
||
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Manager

Technology

The vendor has led us in our integration, and they seem to be technologically advanced. I am very...

Jun 2022
||
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Manager

Service and Support

Our problems started after the solution's deployment because Cerner has different teams that handle...

Jun 2022
||
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Manager

Service and Support

The vendor's support team that handles global outages is professional and responsive. That team...

Jun 2022
||
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Manager

Functionality and Upgrades

CareAware Connect mainly serves clinicians on the front lines. It helps them transfer...

Jun 2022
||
(0)
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Manager

Service and Support

Cerner publishes flashes to alert us when there will be a new package or when something isn't going...

Jun 2022
||
(0)
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Manager

Service and Support

We worked with some phenomenal people from Cerner during our initial deployment of the system. Their...

Jun 2022
||
(0)
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Manager

Other Observations & Comments

One of the frustrating challenges that we are having is the push to put everything on the cloud when...

May 2022
||
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Manager

Functionality and Upgrades

A frustrating challenge that we are facing now with the product has to do with the ability to push...

May 2022
||
(0)
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Manager

Relationship

The vendor keeps most of their promises, and they don't make a lot of them. We are very engaged, and...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The CareAware Connect solution itself works really well, but it can sometimes be a bit of a struggle...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Functionality and Upgrades

Cerner works to resolve platform-access issues relatively quickly. My challenge is with the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship

Cerner and the CareAware Connect team will reach out to us about new products.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Functionality and Upgrades

In terms of our ecosystem, CareAware Connect has an extremely measurable benefit for our...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Cerner's support waxes and wanes. At times, it is great, and at times, it is not good. Cerner's...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

Cerner has pretty effective training. It was pretty good for being a train-the-trainer model.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have had some stability issues with CareAware Connect. We have had a few instances of downtime...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The best and biggest selling point of the CareAware Connect product is the EHR integration....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

We are hoping that Cerner will develop more physician functionality. There is some good standard...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We would like to see better assistance from Cerner when it comes to upgrades to their underlying...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

Cerner is moving more infrastructure to the cloud, and I think that is definitely the way to go....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

CareAware Connect is a very intuitive program. There is a lot of ease of use, especially in the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The reporting aspect for CareAware Connect is where we struggle a little bit to get exactly what we...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

We haven't really been doing ongoing training from the vendor. But the initial training from the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Cerner helped drive our initiative. Our partnership is so valued because we didn't come into it...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

ROI / Cost

With Cerner as our EMR vendor, the integration and how the EMR works together with CareAware Connect...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Lessons Learned

The challenge of CareAware Connect is that its power is dependent on the ecosystem of our nurse call...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We would buy CareAware Connect again because we have to have the functionality it provides. There...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

CareAware Connect is a cloud-based system, so Cerner implements changes. I like that for a lot of...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

In theory, because of the system's cloud-based functionality, the vendor is good about not charging...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Our internal team decided not to take a recommended setting, so an issue we were dealing with became...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We are happy with the product's current functionality, but with technology, we are always thinking...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I have consistently heard from people that CareAware Connect works. It is wonderful, but the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Cerner's phone and web support is horrible, and I don't know where the problem is.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Cerner has nice people who are very responsive, but I don't always have confidence in the answers I...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

I have recommended CareAware Connect. I know other sites have implemented it with more success than...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

Cerner charges us every time we turn around. That is very frustrating.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We used to hear from the vendor's executives and get regular updates, but that is no longer the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

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