EHR Nursing Mobility Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Product
I would like to see more phlebotomy management from Oracle Health. Anytime an idea is sent to the...
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Relationship, Value
When there are global issues with the system, we don't know about them until we experience the...
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Product
The vendor's biggest strength is the communication between their end users. Cerner is always pushing...
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Loyalty
CareAware Connect was really problematic for us. We had people going all the way up to the vendor’s...
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Value
CareAware Connect is really not worth the money. I wouldn’t recommend the product; we are completely...
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Value
Toward the end, Cerner started to nickel-and-dime us a little by bringing on extra resources and...
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Product
We have a lot of stability and reliability issues with the product. There are other devices on the...
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Operations
We would like the vendor to provide more clinically appropriate training. Their training is very IT...
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Loyalty
We want to move away from CareAware Connect because we want better integration with provider call...
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Product
Optimization is one of the biggest challenges we are facing with our communication strategy. Most of...
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Value
If we bring in new units for CareAware Connect or want to modify a physical button, that will incur...
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Product
Overall, CareAware Connect has been good, and its ease of use is pretty good. It improves...
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Relationship
Oracle Health is accessible, but their turnaround time could improve. Also, anytime we bring up...
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Operations, Product
I have no reason to be dissatisfied with CareAware Connect, even with the vendor's upgrade process....
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Product
The vendor told us that the system could do certain things that it can't. We have security problems...
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Relationship, Product
We can't communicate very well from within the product. Cerner made improvements to groups, like...
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Relationship, Product
Cerner has made substantial improvements to the product over the last few years. They have made a...
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Operations, Product
Cerner needs to work on how intuitive the system is. There are opportunities for interface...
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Relationship
Cerner is dedicated to continuing to deliver new features. Everything is cloud based, and as soon as...
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Relationship
The only issue that we have with the product is that it has occasional cloud outages. We notify...
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Relationship, Operations, Product
Cerner has been very hands-off when it comes to the solution. We implemented the system, and since...
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Product
CareAware Connect does what it is supposed to do. I think that most people like it. CareAware...
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Product
The layout is not very intuitive. There are a lot of hidden buttons, and the system is not easy to...
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Relationship
There are a lot of delays and lags in the responses from Cerner’s support team. When we ask for...
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Operations
There is a lot of uniqueness to our organization. When we received basic support from the Cerner...
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Culture, Relationship
Oracle Health needs to work on not overpromising. When they do their presentation on how good their...
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Loyalty, Relationship
It seems like the vendor resolves our tickets pretty well. Oracle Health seems to have a good,...
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Value
The vendor has created a lot of extra add-ons for CareAware Connect over time. Using the system is...
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Operations
The vendor was super engaged with us during our implementation. That was great. However, we had some...
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Product
There are more things that CareAware Connect could do that would make the system better. CareAware...
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Product
We ran into some minor issues when using CareAware Connect with Android software. The issue is not...
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Product
Oracle Health definitely delivers new technology and new components for CareAware Connect.
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Relationship, Product
Oracle Health sometimes doesn’t monitor things as closely as they should on their side for a...
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Product
Cerner finally got CareAware Connect stabilized on the cloud. It has been very stable. The vendor...
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Product, Value
If the messaging tool had some other features, there would be better ways to utilize it. There is...
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Relationship
We have some tickets that go back and forth a lot, and we feel like there are 10 times as many of...
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Product
There are limitations in the configuration tools of the product that are causing us issues. As part...
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Loyalty, Relationship
I don't foresee the vendor’s customer service issues going away. With the restructuring of the...
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Relationship
We have a very good account manager from Oracle Health. That person does a lot of work on our behalf...
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Product
CareAware Connect’s integration with the EMR is one of its biggest strengths. There is information...
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Relationship, Relationship
We have subscribed to the vendor's weekly meeting services where we have gone over any dropped calls...
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Operations, Operations, Product, Product
The CareAware Connect program is good, but the vendor put it on an Android-based platform, and I...
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Relationship, Relationship
We oftentimes push forward the vendor’s agenda for promoting their product. In my opinion, I don't...
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Product, Product
There are not a lot of people across the United States that use the product, but the vendor is...
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Relationship, Relationship, Product, Product
There needs to be more communication when we push something out with Cerner. Things should not just...
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Relationship, Relationship
Cerner is reactive. They push things out that break. I don't think they understand the negative...
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Relationship, Relationship, Product, Product
Cerner offers basic programs, but they need to be more driven on the messaging side of things. There...
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Relationship, Relationship, Product, Product
Cerner says they have a standard model, but in the end, their model is never standard and is...
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Value
If someone asked me about CareAware Connect, I would say that customers need to carefully evaluate...
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Product
The tool for bar codes and medication administration in CareAware Connect has potential and has all...
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Relationship, Product
Oracle Health needs to be far more proactive about sharing ways that CareAware Connect can be used....
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Relationship
The vendor's ongoing phone and web support are the worst. Those are the things that we have the...
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Relationship
The vendor is proactive when it comes to alerts. We can sign up to get alerts on whatever products...
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Loyalty
I like the product and what it does, but I think it has some growing to do. There are some...
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Operations
The people we have worked with from the vendor's implementation team have been really great. Their...
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Culture, Product
The product does things correctly. However, there are additional things that the vendor said the...
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Culture, Product
The product was marketed to us as a product that would never go down. However, we have had a few...
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Operations, Product
The vendor releases updates regularly, and they constantly add good functionalities to the system,...
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Product
I like all of the integration options between the vendor's applications because we use a large group...
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Relationship
The vendor's post-conversion support needs to be significantly improved. When we have issues in the...
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Loyalty, Product
CareAware Connect is missing some functionality that we had in our previous tool, and we get...
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Culture
A common theme that we see with Oracle Health is that their sales folks sell things that the product...
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Culture, Product
The product is generally reliable and works as advertised.
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Product
I would like Oracle Health to eliminate clicks and make the upgrades easier because we have a lot of...
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Relationship
We have to chase the support team down even when we mark something as a high priority. They come...
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Relationship
In one support area, things are very, very good. We just had a certain issue, and the support person...
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Relationship
There are times when we submit a ticket for an issue that we are having, and the vendor's solution...
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Operations, Value
During the project, we had a scheduling resource that was charging by the hour. When we emailed a...
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Loyalty, Value
The solution requires a device to be in everyone's hands to make use of it. It also cost millions...
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Loyalty
We didn't use the full suite; we used only the messaging side. We got a free implementation, and...
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Product
In other instances, the product might be more valuable, but our nurses haven't adopted it. We need...
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Loyalty, Product
CareAware Connect's functionalities are too basic. If I want to message someone, I need to know...
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Operations, Product
There are too many steps in the user interface. When going from screen to screen, the UI buttons...
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Relationship
Putting in service tickets with Cenrer is a horrendous experience. Our service record can get...
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Loyalty, Product
We only use the product for medication scanning. The communication portion looked unsophisticated...
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Product
Updates break the product's functionality. We couldn't do certain things after an update for several...
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Product
The product seems like it was built without clinician involvement.
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Product
I only have confidence in things that are cloud based from Cerner. Fortunately, CareAware Connect is...
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Relationship
If we get a couple of devices that are broken or have cracked screens, we call Cerner, and the...
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Operations, Product
Cerner does flawless upgrades.
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Product
We have some issues with CareAware Connect. We have problems with the armbands not getting the...
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Relationship, Operations
Initially, we thought there was a high level of engagement and cooperation from the Cerner folks. We...
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Relationship
Cerner has a huge challenge of trying to let other areas of Cerner know what is going on within...
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Loyalty, Product
We are a Cerner shop, so any mobile solution has to dovetail flawlessly with our EMR. There was...
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Relationship, Operations
Cerner does not deliver on expected functionality. They do not keep development timelines. Cerner...
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Relationship
It is tough to try to anticipate what a change will do to our specific system, and the vendor can't...
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Relationship
Our recommendation to a peer or friend would be dependent on whether that friend were with a...
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Relationship
If we could talk to the folks in charge of Cerner, we would ask for a real, sincere conversation...
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Operations
The initial training with Cerner was good, but the ongoing training is horrible. Cerner doesn't...
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Product
We have such a range of responses from our end users on the ease of use of the system. The number of...
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Relationship
The normal path we have with Cerner is to issue a service request when we have a problem. But those...
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Product
The solution gives us a nice, reliable way to track information.
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Product
I would like to have the product's form factor and battery life fixed.
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Culture, Relationship
The biggest difference that I have seen since the Oracle acquisition is that Oracle is very careful...
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Value
We have invested a lot into CareAware Connect but have just not seen the ROI on it yet. I wouldn't...
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Operations
The implementation and training are solely functional and don't add anything else. That is...
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Culture, Value
The vendor charges for every little thing. Many times we think the contract is clear on pricing, and...
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Loyalty, Product
We use CareAware Connect and the nursing application, and we advocated for some changes. The vendor...
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Operations
We didn't focus on education because the people that tested CareAware Connect told us that using it...
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Operations, Product
A while ago, we were having a lot of downtime with the CareAware Connect devices and other...
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Product
There are plenty of times when things go extremely smoothly and work well. For example, when we have...
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Product
I am not extremely pleased with CareAware Connect. It does what it says it is going to do, but the...
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Relationship, Operations
We had regular meetings with the vendor where we talked through different scenarios. They also...
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Product
I haven’t seen any issues in terms of CareAware Connect working as promoted. It has been pretty...
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Relationship
There are some things we have requested, Cerner understands the need for those things, but those...
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Loyalty, Relationship
I would recommend communication from the vendor for the whole platform, whether it is communicating...
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Product, Value
There is a nursing app that works exactly as we anticipated, and it is assisting us in giving out...
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Product
There was a dependency that the vendor imposed with one of the cloud updates that wasn’t generally...
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Relationship
It seems like every time we log a service request with an issue, it ends up getting escalated to...
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Operations
The training is a wiki, and it is up to us to go and find what we need. It is not reasonable for us...
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Relationship, Product
Generally, with pieces in the cloud, people need to be very aware of the documentation that comes...
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Loyalty
CareAware Connect is on the cloud, so we are current. We get a notification that new functionality...
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Product
Within CareAware Connect, there are some components that I don’t think I would purchase again. We...
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Culture, Product
The vendor offered the platform with some caveats that weren’t implemented at our organization, so...
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Loyalty, Product
We thought we were going to be able to tie staff to the patients, but the technology that the vendor...
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Product
The way we have CareAware Connect set up now is not intuitive. The system knows what we want it to...
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Loyalty
Cerner will sunset old equipment and bring on new equipment when appropriate.
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Relationship
Cerner is a great partner, but their communication tool has limited our ability to provide a great...
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Relationship
A lot of Cerner’s promises eventually come to fruition, but the plans get delayed for a long time....
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Product
We don't have a bad taste in our mouths about Cerner claiming certain functionalities in their...
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Culture, Value
There are a lot of costs involved with licensing professional services, and that is an expensive...
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Loyalty, Product
Cerner does put out some communication, but there is definitely room for improvement. The vendor...
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Loyalty
Our partnership with Cerner when we went live was adequate. We had a relationship with a prior...
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Product
A nice thing about our Cerner product is that it is unlike Twitter where people are limited by the...
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Relationship
There were a lot of requests that Cerner pushed back on possibly because they did not have the...
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Product
The authentication part of Cerner’s product has been pretty good. From a user perspective, not...
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Product
From a cyber perspective, the authentication aspect of Cerner's system is not the best. The system...
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Product
We struggle with the Cerner tool being more of a smartphone device because we are used to another...
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Loyalty
The adoption of Cerner's system has been not great, so we are looking at other tools to offer...
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Operations, Product
My overall satisfaction with Cerner is mediocre. We did not have any issues with the vendor, and the...
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Product
CareAware Connect’s integration with our other Cerner product needs to be more robust.
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Product
We have not had good buy-in with CareAware Connect because the mobile devices are big, bulky, and...
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Relationship
I don't feel like the vendor has proactive service. We really have to push issues on our end.
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Product
I have had spotty results with CareAware Connect due to my network connection. I have had pockets of...
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Culture, Product
Connect Nursing has a feature called Care Team, and that feature allows us to view who is assigned...
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Culture, Relationship
Cerner oversold and overpromised the solution. Increasing the adoption rate at my sites has been...
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Relationship, Product
I have to spend a lot of time figuring out who to reach or how to obtain certain information, but...
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