EHR Nursing Mobility Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship, Product
We haven't had any issues with EHR Nursing Mobility, but Oracle Health hasn’t really delivered...
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Relationship
Getting support with any Oracle Health solution is very difficult. We don't get quick answers. We...
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Operations
There is no ongoing training from Oracle Health. We are on our own, and we had to figure things out...
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Relationship, Product
Oracle Health doesn't make any detailed promises, which gives them a lot of flexibility. One of the...
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Value
Oracle Health charges for every little thing. It takes months to negotiate through because we get...
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Loyalty, Product
The Oracle Health products themselves work well. The problem around EHR Nursing Mobility is Wi-Fi....
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Loyalty, Relationship
Oracle Health could be more proactive by taking direction from their user groups, and I know they...
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Operations
I would like to be able to present a workflow or a use case to Oracle Health and have them push the...
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Culture, Value
Even though we are already in their environment, if we add a different module from Oracle Health, we...
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Operations
Oracle Health could improve their implementation services by sticking to a timeline. That is the big...
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Product
Once EHR Nursing Mobility is working, it is great, and the data it gathers really helps create...
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Relationship
Oracle Health has a ticketing system that we have to log in to and put a ticket in. Their timeliness...
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Product
Someone considering EHR Nursing Mobility should really take in what the system has. Also, especially...
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Relationship
When Oracle Health bought Cerner, I thought that it might improve proactivity, but I don't feel like...
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Product, Value
It is nice that the system provides an integrated mobile platform that our nurses can interact with....
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Product
Our problem with the solution is that Oracle Health can't seem to get the system's medication...
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Relationship
On the Oracle Health side, the vendor's support has been spotty and delayed over the past year....
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Relationship
Fortunately, for the EHR Nursing Mobility tool, we haven't needed a whole lot of support from Oracle...
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Operations, Product
The EHR Nursing Mobility tool is not complex, so missing training opportunities is a choice, not a...
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Culture, Product
What Oracle Health gave us with EHR Nursing Mobility is very bare bones, and there are a couple of...
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Loyalty, Product
The EHR Nursing Mobility tool has been very helpful. It is easy to use, and giving providers that...
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Value
The system is very expensive, and there are no hard dollars that we have really saved. The solution...
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Product, Value
EHR Nursing Mobility is a pretty well-baked solution. It works. It also has what we expect nurses to...
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Relationship, Operations
Oracle Health was helpful when we went live with EHR Nursing Mobility. They got involved with us and...
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Product
There are some things to work on with the system's ease of use, like the functionalities available...
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Operations, Product
Our current facility implementations are pretty good, but our most recent upgrade was not a good...
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Loyalty, Product
Oracle Health has been adding some functionality pretty consistently in terms of additional...
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Relationship
Calling Oracle Health's support desk is terrible because the items are not considered to be a high...
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Relationship
When we are actively engaged in a project, we receive all the proactive engagement from Oracle...
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Relationship
With Oracle Health, once we get past the service desk and get the executive level or the tier-two or...
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Product, Value
Positive patient-client identification, barcode medication administration scanning, and specimen...
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Value
EHR Nursing Mobility is probably one of the most expensive solutions we have ever implemented with...
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Culture, Value
With Oracle Health, there aren’t unexpected charges. The vendor charges us for what is in the...
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Operations
If we used Oracle Health’s training material and their training model, we would have better...
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Culture
The sales team sold EHR Nursing Mobility as a replacement for our hands-free communication...
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Culture, Relationship, Product
Oracle Health has not lived up to their promises. I am not confident in them. I don't know where...
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Product
EHR Nursing Mobility is very user friendly, and the battery life of the devices is good. Also, the...
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Product
When we do code grades for our EHR Nursing Mobility devices, that is a little hectic.
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Relationship
If a phone breaks, I call Oracle Health, and I can usually get a swap within a few days. I love that....
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Loyalty
We have decided to move away from EHR Nursing Mobility due to financial reasons and because we want...
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Product
We don't have the best adoption of EHR Nursing Mobility. Part of the issue is having partial...
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Loyalty, Product
We have talked about adding functionality to EHR Nursing Mobility, like the ability to document on...
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Product, Value
Our small units and our ED don't find value in EHR Nursing Mobility. They don’t need to carry the...
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Product
One of our units has consistently used the EHR Nursing Mobility phones and really likes them. They...
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Operations
EHR Nursing Mobility is a hard solution to train on. We can't project our phone screen to a larger...
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Product, Value
When the batteries for EHR Nursing Mobility sit on the chargers, they swell up to the point of...
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Relationship
We have a regular meeting with a couple of Cerner associates, and that is extremely helpful.
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Relationship, Value
EHR Nursing Mobility is a great solution for somebody willing to be engaged and vet out whether this...
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Relationship, Product, Value
Oracle Health provides us with a tool that is really advantageous for our clinical bedside...
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Relationship, Operations
Oracle Health had a reduction in a lot of the previously existing Cerner staff. As a result, we lost...
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