IntelliSite Pathology Solution (Global) Commentary
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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Analyst/Coordinator

Relationship, Relationship

There is a lot less interaction between our team and Philips for pathology. I'm going to go out on a...

Feb 2024
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Analyst/Coordinator

Relationship, Relationship, Product, Product

IntelliSite Pathology Solution is very stable. For any issues we have, the vendor is quick to...

Feb 2024
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Analyst/Coordinator

Product, Product

The only annoyance with the product is that it is not super easy and simple to deidentify slides and...

Feb 2024
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Analyst/Coordinator

Operations, Operations, Product, Product

We have only done one upgrade with IntelliSite Pathology Solution, and it went well. We had no...

Feb 2024
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Analyst/Coordinator

Operations, Operations

There was some initial training, but I don't think there has been any training after that.

Feb 2024
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Analyst/Coordinator

Product, Product

The product seems easy to use, and it is pretty intuitive. I would give it pretty high marks. It is...

Feb 2024
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Physician

Product, Product, Product, Product

What we like most about the Philips product is its ease of use. Philips' biggest strengths include...

Dec 2023
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Physician

Product, Product, Product, Product

Philips could improve by completely opening the scanner so it could interact with other instruments...

Dec 2023
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Physician

Product, Product, Product, Product

There are a few things the vendor could do to improve their customers' experiences. Their scanner...

Dec 2023
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Analyst/Coordinator

Loyalty, Loyalty, Loyalty, Loyalty, Product, Product, Product, Product, Value, Value, Value, Value

We like the solution, but we have problems with our storage capacity. In the future, Philips needs...

Dec 2023
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Analyst/Coordinator

Product, Product, Product, Product

What I like most about the product is the SG300 scanner.

Dec 2023
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VP/Other Executive

Product, Product, Product, Product

The strongest characteristics of the product are that it is a solid device with good scan quality...

Dec 2023
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VP/Other Executive

Product, Product, Product, Product

The vendor could work on integrated AI. The Philips application is somewhat disliked by some of my...

Dec 2023
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VP/Other Executive

Loyalty, Loyalty, Loyalty, Loyalty

I am happy we can continue working with Philips, even though we might change to another vendor who...

Dec 2023
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VP/Other Executive

Product, Product

We have regular, scheduled interactions with the vendor to discuss action items or concerns. One...

Nov 2023
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Director

Product, Product, Product, Product

When we bought IntelliSite Pathology Solution, it was the best solution. Now another vendor is...

Nov 2023
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Director

Relationship, Relationship, Relationship, Relationship

We mostly only have contact with the technical service team, but they are really involved.

Nov 2023
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Director

Loyalty, Loyalty, Loyalty, Loyalty, Product, Product, Product, Product

From a medical point of view, the product is quite nice. The image is clear. The system moves very...

Nov 2023
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Director

Product, Product, Product, Product

It is impossible to export the images because Philips uses the iSyntax format. That format is not...

Nov 2023
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Director

Culture, Culture, Culture, Culture, Loyalty, Loyalty, Loyalty, Loyalty, Product, Product, Product, Product

Philips said that they were going to improve the system, but the system has not been improved in the...

Nov 2023
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Director

Culture, Culture, Culture, Culture, Loyalty, Loyalty, Loyalty, Loyalty

Philips used to be more innovative. Somehow, Philips seems unable to decide whether they are a...

Jun 2023
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Director

Relationship, Relationship, Relationship, Relationship

The vendor's support was much better previously, but it is still at the standard today. From a...

Jun 2023
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Analyst/Coordinator

Product, Product, Product, Product

We would like the system to accept when the slides are imperfect. As pathologists, we can analyze...

Jun 2023
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Analyst/Coordinator

Relationship, Relationship, Relationship, Relationship

The product is a good solution. We need an agnostic solution because we want to implement different...

Jun 2023
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Manager

Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

We have encountered constant instability over the last few years of our time with Philips. That...

May 2023
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Manager

Product, Product, Product, Product

It is possible to integrate other systems with Philips' system. We can do that through development,...

May 2023
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Manager

Culture, Culture, Culture, Culture, Operations, Operations, Operations, Operations

Philips delivered a second-generation scanner, and after it had been delivered, they said we...

May 2023
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Manager

Product, Product, Product, Product

The product is ill-built, ill-conceived, and ill-installed. The product has some issues that we told...

May 2023
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Manager

Relationship, Relationship, Relationship, Relationship

We have been able to go right to Philips' top executive, and that person is fairly reactive. It...

May 2023
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Manager

Product, Product, Product, Product

The system is an economic model. I like the quality of its images and its fluidity and...

Apr 2023
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