IntelliSite Pathology Solution (Global) Commentary
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Subject Expert
Eder Lagemann
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
We have spent a lot of time working to integrate the Philips system with our LIS, and that works...
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Culture, Relationship, Value
Just like with every vendor, if we go to upgrade something, then it might not necessarily be...
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Loyalty, Product
The new technology we would be looking for in IntelliSite Pathology Solution would be integration...
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Relationship
Philips has regularly scheduled maintenance. They have trained a couple of technologists who are...
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Operations
Typically, training from Philips is going to be user specific, so for lab staff, it is just training...
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Product, Value
IntelliSite Pathology Solution has produced outcomes in the way we have used the technology so far....
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Relationship, Operations, Product
Philips does make changes to the viewer in the system. They go ahead and make upgrades as required....
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Loyalty, Product
Philips took a really long time with the image management system to integrate one AI solution. And...
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Culture, Loyalty
Philips has not invested as much as other vendors. Philips has cut a lot of costs within digital...
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Relationship
Last year was brilliant with Philips’ support team members. They were very engaged. But I guess that...
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Value
We would have actually increased our case rate sooner had Philips provided us with more scanners on...
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Product, Value
Things with Philips have not been going upward because of the way the Philips organization is...
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Relationship
There is a lot less interaction between our team and Philips for pathology. I'm going to go out on a...
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Relationship, Product
IntelliSite Pathology Solution is very stable. For any issues we have, the vendor is quick to...
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Product
The only annoyance with the product is that it is not super easy and simple to deidentify slides and...
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Operations, Product
We have only done one upgrade with IntelliSite Pathology Solution, and it went well. We had no...
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Operations
There was some initial training, but I don't think there has been any training after that.
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Product
The product seems easy to use, and it is pretty intuitive. I would give it pretty high marks. It is...
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Product
What we like most about the Philips product is its ease of use. Philips' biggest strengths include...
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Product
Philips could improve by completely opening the scanner so it could interact with other instruments...
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Product
There are a few things the vendor could do to improve their customers' experiences. Their scanner...
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