IntelliSite Pathology Solution (Global) Commentary
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Subject Expert
Eder Lagemann
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
Philips took a really long time with the image management system to integrate one AI solution. And...
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Culture, Loyalty
Philips has not invested as much as other vendors. Philips has cut a lot of costs within digital...
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Relationship
Last year was brilliant with Philips’ support team members. They were very engaged. But I guess that...
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Value
We would have actually increased our case rate sooner had Philips provided us with more scanners on...
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Product, Value
Things with Philips have not been going upward because of the way the Philips organization is...
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Relationship
There is a lot less interaction between our team and Philips for pathology. I'm going to go out on a...
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Relationship, Product
IntelliSite Pathology Solution is very stable. For any issues we have, the vendor is quick to...
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Product
The only annoyance with the product is that it is not super easy and simple to deidentify slides and...
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Operations, Product
We have only done one upgrade with IntelliSite Pathology Solution, and it went well. We had no...
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Operations
There was some initial training, but I don't think there has been any training after that.
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Product
The product seems easy to use, and it is pretty intuitive. I would give it pretty high marks. It is...
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Product
What we like most about the Philips product is its ease of use. Philips' biggest strengths include...
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Product
Philips could improve by completely opening the scanner so it could interact with other instruments...
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Product
There are a few things the vendor could do to improve their customers' experiences. Their scanner...
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Loyalty, Product, Value
We like the solution, but we have problems with our storage capacity. In the future, Philips needs...
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Product
What I like most about the product is the SG300 scanner.
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Product
The strongest characteristics of the product are that it is a solid device with good scan quality...
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Product
The vendor could work on integrated AI. The Philips application is somewhat disliked by some of my...
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Loyalty
I am happy we can continue working with Philips, even though we might change to another vendor who...
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Product
We have regular, scheduled interactions with the vendor to discuss action items or concerns. One...
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Product
When we bought IntelliSite Pathology Solution, it was the best solution. Now another vendor is...
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Relationship
We mostly only have contact with the technical service team, but they are really involved.
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Loyalty, Product
From a medical point of view, the product is quite nice. The image is clear. The system moves very...
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Product
It is impossible to export the images because Philips uses the iSyntax format. That format is not...
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Culture, Loyalty, Product
Philips said that they were going to improve the system, but the system has not been improved in the...
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