IntelliSpace PACS (Global) Commentary
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Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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Analyst/Coordinator

Operations, Product

The upgrades for IntelliSpace PACS have been smooth, and Philips fixed something that we asked them...

Mar 2025
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Analyst/Coordinator

Operations

There is some ongoing training for IntelliSpace PACS, but in the beginning, there was a limit to how...

Mar 2025
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Analyst/Coordinator

Culture, Relationship

Philips lied about some things about the PACS to our radiologists. Philips told them that the system...

Mar 2025
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Analyst/Coordinator

Operations, Product

The stability of IntelliSpace PACS is great. I can’t remember the last time we had unscheduled...

Mar 2025
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Analyst/Coordinator

Relationship

The responsiveness of IntelliSpace PACS is a little low, and it is really hard to diagnose any...

Mar 2025
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Analyst/Coordinator

Product

There are some workflow issues with putting things into folders in IntelliSpace PACS, so the ease of...

Mar 2025
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Analyst/Coordinator

Relationship, Operations, Product

It takes Philips years to do any tiny update to fix issues that we have had since the go-live.

Mar 2025
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Analyst/Coordinator

Relationship

I have no issues with Philips’ support people. They aren’t always quick, but they escalate things as...

Mar 2025
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Analyst/Coordinator

Loyalty, Operations

We didn’t even buy IntelliSpace PACS. We bought a different PACS, but then Philips bought that...

Mar 2025
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Analyst/Coordinator

Product

The thing I like most about IntelliSpace PACS is that it works well compared to other products in...

Feb 2025
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Analyst/Coordinator

Product

To improve our experience, the vendor could get rid of the thick client. We want more integration...

Feb 2025
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Analyst/Coordinator

Relationship

Philips has worked well with us on our EMR integration.

Feb 2025
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Analyst/Coordinator

Product

The biggest opportunities for product improvement are web measurements, reporting, and 3D processing...

Feb 2025
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Analyst/Coordinator

Relationship

We have had a long relationship with Philips, and we work well with them.

Feb 2025
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