IntelliSpace PACS (Global) Commentary
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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Analyst/Coordinator

Product, Product

For the most part, IntelliSpace PACS is pretty fine. The system does what we want it to do, and we...

Feb 2024
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Analyst/Coordinator

Product, Product

There is always something when we get a new product that we miss about the old one. IntelliSpace...

Feb 2024
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Analyst/Coordinator

Culture, Culture, Loyalty, Loyalty, Product, Product

IntelliSpace PACS is a very simple PACS. I have seen demos of other PACS solutions that are a bit...

Feb 2024
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Analyst/Coordinator

Relationship, Relationship

If there is an issue with a study that we can't figure out on our side, we call Philips' support...

Feb 2024
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Analyst/Coordinator

Relationship, Relationship

My biggest issue with the support from Philips, especially when things have to get escalated past...

Feb 2024
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Analyst/Coordinator

Relationship, Relationship, Operations, Operations, Product, Product

We typically only hear about new patches or new updates when it is convenient for the vendor. That...

Feb 2024
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Analyst/Coordinator

Relationship, Relationship

I'm pretty sure the version that we have in our area is slower to be approved and released here than...

Feb 2024
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Analyst/Coordinator

Operations, Operations, Product, Product

Most of the time, there are no issues with upgrades. We were just kind of burned when we went live...

Feb 2024
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Analyst/Coordinator

Operations, Operations

The only training that I have ever had with IntelliSpace PACS is those stupid webinar things that...

Feb 2024
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Analyst/Coordinator

Product, Product

We have integration set up with IntelliSpace PACS and our EHR as well as quite a lot of third-party...

Feb 2024
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Analyst/Coordinator

Product, Product

The biggest annoyance with IntelliSpace PACS would be the Standard URL-Based Integration. That is...

Feb 2024
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Analyst/Coordinator

Product, Product

IntelliSpace PACS is relatively easy, but overall, we are so into it. We can usually walk people...

Feb 2024
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Analyst/Coordinator

Relationship, Relationship, Product, Product

Philips does monthly patching with vulnerability patches, and they are pretty proactive when it...

Feb 2024
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Analyst/Coordinator

Relationship, Relationship

We see one of Philips’ executives a lot if that means anything, but I feel like that is usually...

Feb 2024
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Analyst/Coordinator

Culture, Culture

The product was something fancy with lots of promise, but when Philips bought Carestream, everything...

Feb 2024
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Analyst/Coordinator

Culture, Culture

We got exactly what we paid for with Philips. We got what was promised, and we got what we knew we...

Feb 2024
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Analyst/Coordinator

Product, Product

Philips is one of those vendors that I would recommend to an organization that is tiny and doesn't...

Feb 2024
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