
Commentary Summary
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User Commentary
Operations, Product
The upgrades for IntelliSpace PACS have been smooth, and Philips fixed something that we asked them...
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Operations
There is some ongoing training for IntelliSpace PACS, but in the beginning, there was a limit to how...
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Culture, Relationship
Philips lied about some things about the PACS to our radiologists. Philips told them that the system...
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Operations, Product
The stability of IntelliSpace PACS is great. I can’t remember the last time we had unscheduled...
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Relationship
The responsiveness of IntelliSpace PACS is a little low, and it is really hard to diagnose any...
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Product
There are some workflow issues with putting things into folders in IntelliSpace PACS, so the ease of...
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Relationship, Operations, Product
It takes Philips years to do any tiny update to fix issues that we have had since the go-live.
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Relationship
I have no issues with Philips’ support people. They aren’t always quick, but they escalate things as...
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Loyalty, Operations
We didn’t even buy IntelliSpace PACS. We bought a different PACS, but then Philips bought that...
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Product
The thing I like most about IntelliSpace PACS is that it works well compared to other products in...
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Product
To improve our experience, the vendor could get rid of the thick client. We want more integration...
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Relationship
Philips has worked well with us on our EMR integration.
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Product
The biggest opportunities for product improvement are web measurements, reporting, and 3D processing...
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Relationship
We have had a long relationship with Philips, and we work well with them.
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