AHT (LTC) Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Director

Loyalty, Operations, Product

Before all the Medicare changes and new updates, American HealthTech was glitchy. But with the...

Mar 2024
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Director

Loyalty, Value

With American HealthTech being bought out, I don't think buying it again will be an option. But...

Mar 2024
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Director

Relationship, Operations

CPSI meets our needs. They are constantly doing training. There have been issues with American...

Mar 2024
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Director

Relationship, Product

Once people get in, American HealthTech is user friendly, but the start-up is a little confusing....

Mar 2024
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CNO

Product

American HealthTech has some pieces for quality of family relations and quality assurance things,...

Jan 2024
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CNO

Relationship

We have a very good relationship with CPSI. The electronic health record meets our needs. CPSI has...

Jan 2024
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Analyst/Coordinator

Loyalty, Product

We would like a little more flexibility with the reporting center. We like reports, and we want to...

Oct 2023
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Analyst/Coordinator

Relationship

CPSI usually delivers anything that we have asked for or that we have had to troubleshoot. They...

Oct 2023
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Analyst/Coordinator

Culture, Value

CPSI has always charged for their services. The cost is not a one-and-done fee. We can pick and...

Oct 2023
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Analyst/Coordinator

Operations

Anytime CPSI has a huge update to the system or releases new functionality, they offer a webinar...

Oct 2023
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Analyst/Coordinator

Relationship, Product

Our nurses and CNAs really like the prduct. They really like all of American HealthTech and the...

Oct 2023
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Analyst/Coordinator

Relationship

CPSI is very responsive. I can send a message and immediately get some support, even after hours....

Oct 2023
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Analyst/Coordinator

Value

I have no idea how much other companies' products cost, but I know we looked into one other vendor,...

Oct 2023
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Analyst/Coordinator

Loyalty, Relationship

CPSI is a good corporation. We have been watching them since they took their first baby steps, and...

Oct 2023
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Director

Culture, Relationship

CPSI tries not to oversell their product, but there are instances when American HealthTech does not...

Sep 2023
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Director

Culture, Value

The vendor does not avoid charging for every little thing so much anymore. There has been a change...

Sep 2023
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Director

Product

There could be better interoperability with things like labs, pharmacies, and x-ray companies. We...

Sep 2023
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Director

Product

I need the items still in CPSI’s billing module to be modernized and revamped. There has not been...

Sep 2023
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Director

Relationship

Overall, CPSI has been a very good company to work with, and they listen to their customers. I...

Sep 2023
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Director

Culture, Relationship

The overall umbrella of how CPSI is set up is quite outdated. When the vendor came in, they made a...

Sep 2023
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Director

Relationship, Product

We haven't had any new technology from CPSI that has been useful. At one point, CPSI was in the race...

Sep 2023
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Director

Operations

During our implementation with CPSI, we had very few training days, and the training we received was...

Sep 2023
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Director

Relationship, Operations, Product

One of our underlying issues with CPSI is that the way they have written their code is archaic. The...

Sep 2023
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Director

Relationship, Product

We can put in support tickets to the vendor and things like that. I realize that that is pretty...

Sep 2023
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