Nursing Advantage-Insights Commentary
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Subject Expert
Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Director

Relationship, Product

PointClickCare has a tool called Pulse. It is almost like an online community that they built for...

Nov 2023
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Director

Value

It is very expensive to get people retrained on PointClickCare’s system. That goes for all of their...

Nov 2023
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Director

Operations

PointClickCare is lacking in their training function. Any education or identification of new...

Nov 2023
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Director

Relationship

I'm in touch with my product support representative at PointClickCare regularly about things; that...

Nov 2023
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Director

Loyalty, Product

I would like to see more expansion in the predictive return portion of the product. The vendor is...

Nov 2023
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Director

Product

We struggle with data overload, and PointClickCare offers so much on that front, from the data relay...

Nov 2023
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Director

Relationship

If I have an emergency situation and can't get in touch with my product support person because they...

Nov 2023
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Manager

Product, Value

With our last solution, if somebody was discharged and wanted a bill, we could get it out to them...

Sep 2023
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Manager

Relationship

The vendor kept their promises really well when we first signed up with them. Now, we send the...

Sep 2023
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Manager

Operations

We had problems in the beginning when we were setting up and implementing the product. The vendor...

Sep 2023
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Manager

Operations

We didn’t get to every aspect of training with the vendor because we found other problems. When we...

Sep 2023
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VP/Other Executive

Loyalty

There have been moments in the last couple of years when we have wondered whether we should get rid...

Jul 2023
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VP/Other Executive

Value

My customer service representative pushes for limiting, lowering, or removing the cost of requests...

Jul 2023
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VP/Other Executive

Operations

PointClickCare has training resources about topics in writing or short videos. I usually reference...

Jul 2023
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VP/Other Executive

Operations, Product

Nursing Advantage-Insights has a lot of information, and I have not wrapped my head around it. I...

Jul 2023
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Manager

Product, Value

Nursing Advantage-Insights helps with time efficiency for our staff to spend more time at the...

Jun 2023
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Director

Product, Value

I really enjoy the feature that helps me with rehospitalization rates. It is good to see at a glance...

Mar 2023
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Director

Relationship, Product

I use the feature that allows me to submit a ticket and communicate with the support team via email...

Mar 2023
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