Nursing Advantage-Insights Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Manager

Relationship

Everybody at PointClickCare is so helpful, from the CEO to all the product development managers. We...

Apr 2024
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Manager

Value

When there are new modules, PointClickCare charges for them because of the new technology. There are...

Apr 2024
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Manager

Product

We are using the Insights module, and it has a lot. It has been around for a while, but the vendor...

Apr 2024
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Manager

Product

There is no comparison to the PointClickCare product. There are a couple of other good products out...

Apr 2024
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VP/Other Executive

Relationship, Operations

What PointClickCare has available is great, but things need to be updated. Depending on the...

Mar 2024
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VP/Other Executive

Culture, Relationship

I don't think PointClickCare can keep track of their promises. They deliver new technology, but I...

Mar 2024
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VP/Other Executive

Product

My people don't like Nursing Advantage-Insights. One thing we dislike regarding the functionality is...

Mar 2024
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Director

Operations

The training was really bad. That could have just been because of the trainer. Also, PointClickCare...

Feb 2024
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Director

Relationship, Product

PointClickCare has a tool called Pulse. It is almost like an online community that they built for...

Nov 2023
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Director

Value

It is very expensive to get people retrained on PointClickCare’s system. That goes for all of their...

Nov 2023
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Director

Operations

PointClickCare is lacking in their training function. Any education or identification of new...

Nov 2023
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Director

Relationship

I'm in touch with my product support representative at PointClickCare regularly about things; that...

Nov 2023
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Director

Loyalty, Product

I would like to see more expansion in the predictive return portion of the product. The vendor is...

Nov 2023
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Director

Product

We struggle with data overload, and PointClickCare offers so much on that front, from the data relay...

Nov 2023
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Director

Relationship

If I have an emergency situation and can't get in touch with my product support person because they...

Nov 2023
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(0)
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Manager

Product, Value

With our last solution, if somebody was discharged and wanted a bill, we could get it out to them...

Sep 2023
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Manager

Relationship

The vendor kept their promises really well when we first signed up with them. Now, we send the...

Sep 2023
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Manager

Operations

We had problems in the beginning when we were setting up and implementing the product. The vendor...

Sep 2023
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Manager

Operations

We didn’t get to every aspect of training with the vendor because we found other problems. When we...

Sep 2023
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