Nursing Advantage-Insights Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship, Operations
What PointClickCare has available is great, but things need to be updated. Depending on the...
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Culture, Relationship
I don't think PointClickCare can keep track of their promises. They deliver new technology, but I...
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Product
My people don't like Nursing Advantage-Insights. One thing we dislike regarding the functionality is...
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Operations
The training was really bad. That could have just been because of the trainer. Also, PointClickCare...
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Relationship, Product
PointClickCare has a tool called Pulse. It is almost like an online community that they built for...
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Value
It is very expensive to get people retrained on PointClickCare’s system. That goes for all of their...
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Operations
PointClickCare is lacking in their training function. Any education or identification of new...
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Relationship
I'm in touch with my product support representative at PointClickCare regularly about things; that...
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Loyalty, Product
I would like to see more expansion in the predictive return portion of the product. The vendor is...
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Product
We struggle with data overload, and PointClickCare offers so much on that front, from the data relay...
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Relationship
If I have an emergency situation and can't get in touch with my product support person because they...
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Product, Value
With our last solution, if somebody was discharged and wanted a bill, we could get it out to them...
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Relationship
The vendor kept their promises really well when we first signed up with them. Now, we send the...
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Operations
We had problems in the beginning when we were setting up and implementing the product. The vendor...
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Operations
We didn’t get to every aspect of training with the vendor because we found other problems. When we...
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Loyalty
There have been moments in the last couple of years when we have wondered whether we should get rid...
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Value
My customer service representative pushes for limiting, lowering, or removing the cost of requests...
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Operations
PointClickCare has training resources about topics in writing or short videos. I usually reference...
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Operations, Product
Nursing Advantage-Insights has a lot of information, and I have not wrapped my head around it. I...
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Product, Value
Nursing Advantage-Insights helps with time efficiency for our staff to spend more time at the...
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