rater8
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Subject Expert
Kyle Chilton
KCS Voice
KLAS KCS Voice - Kyle Chilton
 
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User Commentary

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CIO

The implementation process was simple and relatively straightforward. We don’t have to do anything...

May 2022
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CIO

The folks I work with from rater8 can do what they need to do for us. We talk to people who matter....

May 2022
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CFO

We haven't really needed web support from rater8, but they communicate with me from a leadership...

Apr 2022
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CFO

I would highly recommend rater8. The system has made a difference for us and has helped us improve...

Apr 2022
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CFO

The cost for rater8’s services is very on par with the benefits and is reasonable.

Apr 2022
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Manager

rater8 provides patient surveys, and they do that very quickly and easily. They direct people to...

Apr 2022
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Manager

We were immediately able to start getting feedback through rater8. We achieved our desired outcomes,...

Apr 2022
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Manager

I didn't really look at any other vendors when we considering rater8. I selected them because I had...

Apr 2022
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COO

With the use of the product, our providers started getting more feedback that patients were actually...

Apr 2022
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COO

The vendor monitors and responds to all the ratings for me, and I meet with them regularly. The...

Apr 2022
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COO

I had a good experience with the vendor at another organization. I originally came in contact with...

Apr 2022
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COO

I would tell a peer to listen to what rater8 is doing and to go all in. The system is so easy for me...

Apr 2022
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COO

Anytime I ask for anything from my points of contact, they are very quick to respond and give me an...

Apr 2022
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COO

The way the vendor did the implementation was easy. They laid out what they needed from me and how I...

Apr 2022
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COO

The vendor is more than happy to show me anything. If I forget how to do something, the vendor has...

Apr 2022
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CEO/President

We have been able to contact our representative as well as the owner of the company if needed, and...

Apr 2022
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CEO/President

rater8 is one of the better software solutions out there. I get somewhat irritated when a system...

Apr 2022
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CEO/President

People today have very short attention spans when it comes to surveys. Everybody wants a survey...

Apr 2022
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Manager

My best advice to anyone considering rater8 would be to just go with them. rater8 is a good company....

Apr 2022
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Manager

The overall quality of the product is excellent. We get good value for what we pay.

Apr 2022
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Manager

The patient reviews get published to my portal, where I can see everything. I get an email alert for...

Apr 2022
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COO

The product is better than I thought it would be. Its interaction with our website is great. I have...

Apr 2022
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COO

The vendor is spot on with things that I need before I know I need them. The vendor always does...

Apr 2022
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COO

We have exceeded our money's worth with the product. The number of patients that we receive because...

Apr 2022
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Manager

We would absolutely buy rater8’s system again. rater8 has made a big difference for us. We...

Apr 2022
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Manager

rater8 charges a flat fee, and they told us up front what the fee would be. If rater8 adds a new...

Apr 2022
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Manager

rater8 is always improving the system. Recently, we heard that the system will automatically post...

Apr 2022
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Manager

We haven't had a lot of issues, so we haven't needed to interact with the vendor’s executives. But I...

Apr 2022
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Manager

rater8 works directly with us to send surveys to patients who had been seen the same day. The links...

Apr 2022
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Manager

Our decision came down to the fact that rater8 provided a streamlined service and didn't try to add...

Apr 2022
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Manager

My advice to others considering rater8 would be to ask all the questions. When we are evaluating a...

Apr 2022
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Manager

We love working with rater8. They are always very friendly and helpful. They send out guides that...

Apr 2022
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Manager

We can respond to our Google reviews in rater8's system, so we don't even have to leave the rater8...

Apr 2022
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Manager

We don't have anything other systems that we would like to integrate with rater8's system. If we...

Apr 2022
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Manager

Whenever I talk to somebody at rater8 who works with the product, I tell them to ask about...

Apr 2022
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Manager

The phone and web support people are very responsive. We have frequent meetings with rater8, and our...

Apr 2022
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Physician

When we set up the patient satisfaction survey, rater8 asked what questions we wanted our patients...

Apr 2022
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Physician

The product’s reports and analytics are very data-driven but also visual. The system can show us a...

Apr 2022
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Physician

We selected rater8 because one of our providers was mutual friends with the people who were in...

Apr 2022
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Physician

We wanted more patient engagement, and we wanted to improve our Google presence. Most people know...

Apr 2022
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Physician

The product’s dashboard is very user friendly. It has a lot of good visuals. The vendor does a good...

Apr 2022
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Physician

In the product's online review builder, we can choose how we distribute the ratings. For example, if...

Apr 2022
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Physician

If a peer were considering rater8’s system, I would tell them to get it. The system is worth the...

Apr 2022
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Physician

My IT person has never complained about the vendor not being responsive.

Apr 2022
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Physician

The product integrates with our project management software. The only glitch we had was when some...

Apr 2022
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Director

When we signed on with rater8, we were hoping to get more feedback from our patients. We have...

Apr 2022
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Director

rater8 does a great job for us and is very responsive. They let us know when they feel like we...

Apr 2022
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Director

I would like rater8 to gently persuade the patient not to be anonymous in certain situations, but...

Apr 2022
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Director

We looked at two other systems that did a lot of things, but we were only focused on patient...

Apr 2022
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Director

If an organization's objective is to assess how patients feel, then they should look at rater8's...

Apr 2022
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Manager

The solution's integration could be better because the data that we have to upload isn't automated....

Apr 2022
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Manager

The vendor seems very motivated to keep trying to refine and improve their product. I don't always...

Apr 2022
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Manager

The vendor's support people are responsive. Their service is proactive because we have routine...

Apr 2022
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Manager

Before we had the system, we weren't exactly sure what our patients thought of us. When we were a...

Apr 2022
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Manager

When patients look for physician services, they mostly use web resources. Once they identify a...

Apr 2022
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Manager

We expected rater8 to help us broaden our online reviews and increase the number of reviews that we...

Apr 2022
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Manager

When a patient gets a survey, they can bypass that survey and go straight to Google or another site...

Apr 2022
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Manager

When we send out surveys, we can see our response rates. For example, if we send out ten surveys, we...

Apr 2022
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Manager

We use one of the vendor's dashboards, but that dashboard is confusing. I can sympathize with the...

Apr 2022
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Manager

In the beginning, we didn't know where the system's benchmarks were, but we had been exceeding those...

Apr 2022
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Manager

I would tell others who are interested in the system that they need to know what they are looking...

Apr 2022
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Director

Our experience with rater8 has been absolutely amazing. We integrated the system with our practice...

Apr 2022
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Director

We noticed the product’s impact from day one. Before we had this product, we weren’t getting good...

Apr 2022
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Analyst/Coordinator

rater8 is a young company, and they are eager to adapt to what the customer needs. I think rater8...

Apr 2022
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Director

Some of our staff members have frequently asked whether we can send one-off surveys to specific...

Apr 2022
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Manager

The vendor has been amazing. They have been very responsive and receptive to any concerns or...

Apr 2022
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Manager

The vendor is working on a feature that will allow us to email providers a snapshot of their...

Apr 2022
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VP/Other Executive

The support from rater8 is great. I spend most of my time with the same representative, our...

Apr 2022
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VP/Other Executive

We went with rater8 based on their price in the market at the time. They had a great rate, and we...

Apr 2022
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VP/Other Executive

If someone were looking for a product that would improve their online reputation, I would say the...

Apr 2022
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Manager

The product doesn't integrate with our daily point of service software, so I have to manually...

Apr 2022
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Manager

rater8 lays out their charges very clearly. The charges are very fair for what we are getting.

Apr 2022
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Manager

The physicians like the system. They haven't had the same type of input before. The system gives the...

Apr 2022
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Manager

The webinars are really helpful. The topics rater8 chooses are pertinent. They chose marketing for...

Apr 2022
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Manager

I have made several suggestions on things I have wanted to do, and the vendor has been very...

Apr 2022
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CEO/President

I have no advice for those considering rater8 other than just to get the rater8 system. I highly...

Apr 2022
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Manager

The vendor was very good about walking us through the product and sending follow-up videos that we...

Apr 2022
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Manager

The solution is integrated with our EMR. We can keep records and check all the patient information....

Apr 2022
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Manager

The vendor had a plan around new technology. They told us what things were coming down the road....

Apr 2022
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Manager

I don’t have any trouble with the vendor's support. If I forget to do an upload, a vendor...

Apr 2022
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COO

The biggest advice I would give is to take the time to follow rater8’s suggestions on updating all...

Apr 2022
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Manager

The vendor is all about the data. I am very satisfied with them. As long as I do my part, the system...

Apr 2022
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Director

The product’s dashboard is awesome. It provides us with additional feedback for the departments that...

Apr 2022
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Director

The reason we went with rater8 was that we weren't experiencing good reviews. I didn't look at any...

Apr 2022
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Director

If another organization reached out to get my feedback on rater8, I would absolutely tell the...

Apr 2022
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Director

The reports are already built into my custom dashboard. There is nothing that I must do; I just log...

Apr 2022
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Director

We chose rater8 because of their customer service. The vendor’s representatives were unbelievable....

Apr 2022
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Manager

The outcomes from the product were immediate as we got up and running, and getting started was a...

Apr 2022
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Manager

The vendor is easy to work with, and the product requires very little input on our part. I like...

Apr 2022
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Manager

Ultimately, we ended up with rater8 because I had a previous experience with one of rater8's...

Apr 2022
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Manager

We expected to increase our internet reviews, and the product provided exactly that. The system is...

Apr 2022
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CEO/President

The situation is tough because we are essentially utilizing the rater8 system because we feel we...

Apr 2022
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CEO/President

The rater8 system is very user friendly. The portal is very easy to use and easy to manage....

Apr 2022
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Analyst/Coordinator

I would like to see more benchmark data in the rater8 portal. I would also like patients to have the...

Apr 2022
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CEO/President

The individual dashboards can only be emailed to the individual provider. Even though the providers...

Apr 2022
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CEO/President

Of all the vendors we were considering, rater8 had the most well-rounded product and the most ease...

Apr 2022
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Manager

I can reach out anytime to a few of my contacts at the vendor's organization if I have an issue. We...

Apr 2022
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Analyst/Coordinator

One way rater8 could evolve would be to offer some resources to support customer service initiatives...

Apr 2022
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Manager

We have regular meetings with rater8, and they go over everything. They tell me about their plans...

Apr 2022
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Director

The outcomes from the product were immediate. We have amassed a lot of online reviews and have a...

Apr 2022
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Manager

The product works exactly how it is promoted to work, and it works wonderfully. There is very little...

Apr 2022
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Director

From an internal standpoint, the product is showing us things that we must work on, such as patient...

Apr 2022
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Analyst/Coordinator

One of the great things about rater8 is their customer service, which is key with a customer service...

Apr 2022
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Manager

We are predominantly using the system as a vehicle to send surveys to our patients about their...

Apr 2022
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Manager

I would tell others to get rater8’s system and make sure to be diligent about sending out surveys....

Apr 2022
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Manager

rater8 gives us dozens of different questions that we can ask in the surveys. I pick the hardest...

Apr 2022
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Manager

The vendor doesn't nickel-and-dime us or charge more for extra pieces. The product is very...

Apr 2022
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Manager

The vendor is constantly implementing things and making the site better. For example, we weren't...

Apr 2022
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Analyst/Coordinator

The main reason we selected rater8 was probably the price point. The other reason we felt good about...

Apr 2022
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Analyst/Coordinator

When we implemented the product, we expected to continue to see patient satisfaction results and to...

Apr 2022
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COO

I told rater8 where we wanted to be in terms of our goals, and rater8 shared what the target rates...

Apr 2022
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COO

We have regular meetings with rater8 to talk about different areas where we are trying to build our...

Apr 2022
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COO

Compared to the online reputation-management platforms out there, the rater8 system checks all the...

Apr 2022
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