Patient Engagement Platform Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
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User Commentary
Culture, Product
The tool has drawbacks, and because of our size, it is weird trying to use the two-way...
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Loyalty, Product
Patient Engagement Platform's two-way texting has been a deal breaker when looking at other...
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Value
Patient Engagement Platform was the most affordable option. The product is servicing us, but there...
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Culture, Value
Our contract says Relatient can't go more than a certain percentage a year, and every year they have...
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Operations
I wouldn't say there is ongoing training. We get an email when there is an update, and we have to...
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Relationship
Relatient doesn’t keep all their promises; to keep promises, a vendor has to keep consistent...
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Loyalty
We want to be able to just use our EHR’s functionality rather than use Patient Engagement Platform,...
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Product
The patient feedback survey process in Relatient's system could improve a lot because that is a...
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Product
Relatient's system is simple with a simple user interface that does exactly what it is supposed to....
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Relationship
I don't feel unimportant to Relatient, but I don't have any high-level contacts either.
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Loyalty
Relatient made some changes that have been a little adverse to what we really want. Even though we...
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Loyalty
There have been a lot of inroads made by a couple of other platform vendors over the last year and a...
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Value
Relatient really does go out of their way for our organization. Contractually, they should be...
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Loyalty, Relationship
We have a hard time getting Relatient to prioritize certain issues and enhancements over what they...
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Operations, Product
Relatient’s implementation services project team is pretty good, but the code releases and upgrades...
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Loyalty, Product, Value
With Patient Engagement Platform, we would like to start doing practice-specific messages for...
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Relationship, Product
Surveys are important because we know that insurance companies are surveying, so we are able to get...
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Loyalty, Relationship, Product
Patient Engagement Platform works well. We met with Relatient to get more specifics on what they...
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Loyalty, Value
Our medical assistants aren't actually providing patient care with Patient Engagement Platform at...
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Culture, Relationship
Relatient doesn't keep all promises because during our initial scoping, we were told we could send...
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Relationship, Product
With the solution, we send messages to people who have never seen us before, but they are assigned...
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Relationship
Relatient doesn’t notify me of any problems. We are the ones who notify them. And the vendor has not...
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Relationship
Relatient’s support, for the most part, is pretty good. We may have problems getting connected, but...
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Product
Relatient's product is a little more complicated than another product that we use. I want to tie...
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Relationship, Operations
I have been in IT for many years, and one of the things that is really beneficial is user-group...
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Relationship
Relatient has a customer success manager who is assigned to us, so we are happy with them. Plus, we...
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Loyalty, Value
I wouldn't hesitate to recommend Relatient's system. It is a very flexible appointment reminder...
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Relationship
Relatient’s sales and support people do reach out frequently. They don't usually have answers for...
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Product
The basics of Patient Engagement Platform work, but we always seem to run into issues where things...
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Culture, Relationship
Relatient would tell us they would have certain functionality, but either it would take way longer...
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Operations
Relatient doesn't have a lot of training, and their training materials are pretty sparse, so there...
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Relationship
It feels like Relatient is slow with their development process. I don't think they have introduced...
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Value
Relatient’s cost model is actually not bad. They do a good job of not nickel-and-diming us, and we...
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Relationship, Product
Relatient is not excelling in this space. Compared to other vendors that we have experienced, they...
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Product
We don't have much of the office staff using the solution. We have a couple of departments using it....
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Relationship, Value
We are a rapidly growing organization, and we have needs that need to be responded to at a faster...
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Product, Value
The solution has minimized our no-show rates. If I text and call a patient and tell them they have...
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Relationship, Value
If Relatient can't do something, they will tell me that that thing isn’t something they have right...
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Product, Value
The system’s texting capabilities are mature. We can do mass communication, and that is a good...
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Product
Relatient is good overall. I'm looking to see whether I can expand the system. Relatient is better...
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Loyalty, Relationship, Value
With Patient Engagement Platform I do think we have definitely seen some outcomes. Relatient is good...
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Loyalty
With Patient Engagement Platform, we often look to reevaluate and go with something different and...
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Product
Patient Engagement Platform would probably be incredible for a very small office that only has a few...
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Relationship
Relatient’s support used to be super timely and responsive, but that is not my experience anymore....
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Relationship, Operations
The ease of use for patients in the solution is pretty good. Patient Engagement Platform is a little...
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Product
From the general staff perspective, ease of use for Patient Engagement Platform is better. My only...
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Product
I don't know about new technology. I don't really see that there is anything new from Relatient. I...
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Relationship
Relatient used to have an awesome support team, and now they don't. We used to be able to pick up...
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Product, Value
Patient Engagement Platform does a great job of communicating with the patient. It connects directly...
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Relationship
Relatient’s team is sparse, and it is hard to get ahold of somebody. That is the only complaint I...
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Product
The setup for Patient Engagement Platform is difficult. There isn't a lot of admin capability, and...
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Loyalty, Product
I would like to get away from Patient Engagement Platform. The solution has pretty simple...
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Product
For everyday use, Patient Engagement Platform is fine. The solution just works, and we don't have...
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