Patient Engagement Platform Commentary
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Subject Expert
Steve VanWagenen
Engagement Partner
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User Commentary
Product
What we have seen so far in Patient Engagement Platform could be improved when it comes to languages...
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Relationship
Relatient’s service has been good, and the vendor has been very responsive to our tickets.
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Culture, Value
In the early discussions with Relatient before we signed on, we were expecting the tool to write...
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Operations
Our implementation took much longer than anticipated. Our complex scheduling rules have taken...
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Product
I like that Relatient offers a number of the features we have been looking for. My agents can...
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Operations
Training with Relatient could be more on the operational side of the product, like understanding how...
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Relationship, Product
With Relatient, they have the product line that they want, and they are doing things based on a...
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Operations, Product
Relatient’s software is really easy to learn and move around in.
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Relationship, Product, Value
Relatient needs to make big changes to their scheduling software to make it something. They are...
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Operations
There is a formal training program if we want it, and I have been trained multiple times on our...
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Operations
Relatient’s training materials lacked relevance and depth, with limited variety in the training...
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Relationship
We used to have some concerns about the limited support hours, but Relatient has made some...
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Value
For a nonhospital setting, Patient Engagement Platform would likely be acceptable. The cost is...
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Loyalty, Relationship, Product
We are not satisfied with Patient Engagement Platform or the vendor's customer support. The tool...
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Culture, Loyalty
Relatient has been very good in the charging space. They have been pretty clear about what our costs...
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Loyalty, Product
We are replacing Patient Engagement Platform to consolidate patient communication, scheduling, and...
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Product
Patient Engagement Platform’s patient self-service scheduling functionality is weak and needs to be...
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Relationship, Product
Relatient is receptive to our requests, Patient Engagement Platform is very customizable, and we...
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Operations
We received extensive training on self-service scheduling, but we only received very limited...
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Operations
During our implementation, the system's training was good. However, the vendor's ongoing training is...
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Product
The system has been helpful for making sure that our patients are alerted to their upcoming...
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Culture, Product
The tool has drawbacks, and because of our size, it is weird trying to use the two-way...
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Loyalty, Product
Patient Engagement Platform's two-way texting has been a deal-breaker when looking at other...
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Value
Patient Engagement Platform was the most affordable option. The product is servicing us, but there...
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Culture, Value
Our contract says Relatient can't go more than a certain percentage a year, and every year they have...
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Operations
I wouldn't say there is ongoing training. We get an email when there is an update, and we have to...
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Relationship
Relatient doesn’t keep all their promises; to keep promises, a vendor has to keep consistent...
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Loyalty
We want to be able to just use our EHR’s functionality rather than use Patient Engagement Platform,...
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Product
The patient feedback survey process in Relatient's system could improve a lot because that is a...
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Product
Relatient's system is simple with a simple user interface that does exactly what it is supposed to....
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Relationship
I don't feel unimportant to Relatient, but I don't have any high-level contacts either.
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Loyalty
Relatient made some changes that have been a little adverse to what we really want. Even though we...
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Loyalty
There have been a lot of inroads made by a couple of other platform vendors over the last year and a...
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Value
Relatient really does go out of their way for our organization. Contractually, they should be...
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Loyalty, Relationship
We have a hard time getting Relatient to prioritize certain issues and enhancements over what they...
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Operations, Product
Relatient’s implementation services project team is pretty good, but the code releases and upgrades...
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Loyalty, Product, Value
With Patient Engagement Platform, we would like to start doing practice-specific messages for...
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Relationship, Product
Surveys are important because we know that insurance companies are surveying, so we are able to get...
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Loyalty, Relationship, Product
Patient Engagement Platform works well. We met with Relatient to get more specifics on what they...
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Loyalty, Value
Our medical assistants aren't actually providing patient care with Patient Engagement Platform at...
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Culture, Relationship
Relatient doesn't keep all promises because during our initial scoping, we were told we could send...
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Relationship, Product
With the solution, we send messages to people who have never seen us before, but they are assigned...
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Relationship
Relatient doesn’t notify me of any problems. We are the ones who notify them. And the vendor has not...
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Relationship
Relatient’s support, for the most part, is pretty good. We may have problems getting connected, but...
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Commentary Summary
Comment Type Breakout