Patient Engagement Platform
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Subject Expert
Adam Cherrington
Research Director
Commentary Summary
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User Commentary
The only reason that we have to stick with Relatient's product for now is the recall function....
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I need the system to actually work. We are always fighting with the vendor over things not working...
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Relatient has been very lacking in their support for our recalls and in anything that I ask of them....
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The system's appointment reminders were the most successful part of the product that we purchased...
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We haven't been happy with the integration possibilities with Relatient. We are trying to do some...
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The staff has enjoyed the product because it is all pretty much automated, so they don't have much...
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Relatient was fine until they went through the partnership with Modernizing Medicine. We have had...
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Everyone has a strong accent in our area, so patients never understand the automatic calls and...
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I like being able to search for a contact on the Relatient platform and see exactly when a message...
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The support staff could be more thorough. One time, I put a ticket in, and since it is not compliant...
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With the navigation part of the solution, patients have to go to our website to get to a drop-down...
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The support people sometimes take a couple of days to get back to me. They alert me about some...
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My recommendation of the solutions to others would really depend on what others are looking for. If...
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We had an issue at one point, and we were able to speak to some of the vendor's executives to get it...
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The vendor was unable to keep some of their promises. We are still waiting for them to deliver on...
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Our Google reviews have gotten better because we use a survey platform that takes patients right to...
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I like the multiple modalities in the product. It has been very effective at reducing our no-show...
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We use Relatient's system primarily for our campaigns for COVID-19 vaccines and boosters and...
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When we first started with the system, we had to work through some serious issues with some...
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If Relatient's system goes down, we will get an email that will let us know that reminders won't be...
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Relatient is very prompt at answering our questions. We really only had one issue that took them a...
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We find the system to be really helpful when a patient has not updated their insurance information...
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If a patient acknowledges their appointment, then there is an indicator that sends them a follow-up...
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We have done some ad hoc messaging with the product to remind people about procedures that they...
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I am really impressed with Relatient. We have really good communication with them, and they are...
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Relatient's system is really easy to use for our patients. We have tried multiple solutions for what...
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We use Relatient's system because our EMR doesn't offer certain things. If our EMR vendor ever...
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Whenever we have something that we need to get done, the vendor will work with us to do it.
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Normally, we will call the vendor if we need something. However, Relatient isn't very proactive when...
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Everything the vendor has prebuilt has been very well thought out. They have been extremely flexible...
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We have seen massive financial outcomes. Relatient has recently launched something called...
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The system is easy and accessible. I don't have a lot of time to go in and check things, but when I...
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Relatient was excellent in the implementation. Because of the platform, patients actually do show up...
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Patient Engagement Platform is a little slow for the office staff, and the interface isn't super...
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From a new user perspective the system can be a little difficult in how it operates. I don’t know if...
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We are transitioning to another vendor's system. That system is cheaper than Relatient's system. I...
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When I open a case with Relatient's support people, they always get back to me quickly. We always...
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I didn't receive any training from Relatient. In fact, I didn't even know how to log in to the...
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Integrating the product with new facilities has gone well.
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We utilize this system for patient reminders and for operational improvements, such as managing our...
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We need to expand our utilization of the product into other areas. I don't think we will step...
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Relatient does a great job when it comes to sending out patient alerts. However, some of our...
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The product increases the probability that our patients will come in for their appointments. It is...
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We were going through a cost-saving initiative, so we moved away from Relatient's system and used...
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The reminder calls are very computerized. I have heard others that sound a little better and more...
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The only area where Relatient could improve is with the data that is being returned to our EMR. I...
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The product is super simple for patients. They are sent a reminder text message a few days before...
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The pandemic has created an ever-expanding market for healthcare software and hardware. Relatient...
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The vendor's services aren't really proactive. If something is wrong, then we have to initiate...
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The main reason we are moving away from Relatient is the expense, and another vendor's system has...
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Relatient is always looking at ways to enhance our practice management systems. We are all for...
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Sometimes we have to go looking for what we need. But overall, Relatient's system is pretty user...
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I firmly believe that Relatient is proactive. Our A/R has gotten significantly better with the new...
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When patients are sent an appointment reminder, and they have to confirm or cancel, those options...
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We had a small issue with the text-to-pay add-on. The texts weren't going out when we wanted; they...
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We have had a wonderful experience with Relatient. They communicate well, and they are great to work...
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Using Relatient's system, we have achieved the outcome of maintaining confidentiality and following...
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We have had a positive experience. The integration of the patient engagement system into our PM...
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The one downside is Relatient's website for making configurations. It isn't the most user friendly,...
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With Relatient's promises, there is a timing issue. For example, if Relatient says something is...
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The product is pretty straightforward. The patients can hit buttons on the phone to do two-way...
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During our implementation, we had executive-level involvement. For day-to-day support, the help desk...
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The process of getting Relatient's product set up was a little rough. It was like pulling teeth. In...
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The solution has some nice features that we haven't had before. Those features changed some of our...
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We feel like Relatient doesn't have a good QA system. They should have known that we weren't getting...
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The vendor hasn't charged us for anything extra. Everything has been included in the system's price....
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I don't know what all we were promised with Relatient's system, but the vendor didn't keep their...
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Relatient's system wasn't easy to use at all. It worked poorly. I couldn't even figure out how to...
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I didn't sign us up for Relatient's service, so maybe our old office manager is getting more emails...
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Relatient's system has been super easy to use from day one. Our biggest problem is that people can...
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Relatient has been an easy partner. Their system nearly always works. I can't even remember the last...
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When we switched to our new EMR, pulling in the Relatient system was seamless. We didn't see...
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The product is fairly straightforward. It gives us more control over our messaging and the ability...
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Relatient has numerous modules. I would rate one particular module that we use higher than another....
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We have a list of enhancements that we are requesting and that I have been told Relatient is working...
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The training is module specific. It is not lacking, but we are expected to figure out how to do some...
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Relatient reaches out regularly. We have an ongoing relationship with members of the C-suite, so I...
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We got a great deal. The value for the product is tremendous.
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Our future satisfaction might even be higher because we are working on a couple of initiatives and...
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One downside is that Relatient recently had a merger. So some of the key individuals have either...
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The vendor is pretty good about letting us know what is coming out. If we have an issue, they...
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I have recommended the product to several folks. It is so easy to use. It integrates with our EHR...
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Getting payments from patients has helped us drastically. Patients get texts or emails from the...
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When we have to send out messages to patients that aren't normal messages, the process of doing that...
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Relatient is always there. They are quick to get back to us. We can send in an email, and within...
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Relatient is great to work with. I don’t have any issues with them. When we started up with the...
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The attention to detail and urgency in getting issues fixed for us unfortunately haven't been there....
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The system is automated. There are glitches, but for the most part, the system works. The process...
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We were working on something exciting for the platform, and then we got an email saying that the...
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The vendor was working on reporting that gave us so much detail, and then they suddenly stopped that...
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Something as simple as resetting a password with the link that is supposed to be emailied to us...
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I can’t remember the last time I got an upgrade email. We don’t hear from Relatient. They don't...
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Something went down one time, and it took several days to fix. The vendor didn’t call us to say...
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Our training experience wasn’t pleasant. There was a lack of training. I would ask a question, and...
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There was one good person that I spoke to the other day that actually fixed the problem from...
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We have become very frustrated with Relatient and are going to stop using their product. The tech...
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Relatient was not prepared to work in our EMR vendor’s environment the way they said they were. We...
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I wouldn't say that Relatient has been exceptional over the past couple of years. They have done the...
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We were very dissatisfied with Relatient’s implementation services. They could not handle our...
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We have never been able to get Relatient’s executives to understand what we need to do.
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I am not sure whether I have had to deal with Relatient’s executives. It is really hard to find...
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Relatient's system has pretty decent portals that have some analytics. Relatient is a...
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Relatient could probably simplify the portals to some extent. That is my biggest recommendation....
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Everyone needs a patient engagement system. We have been through several. Relatient stuck out to us...
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I have already recommended the product to peers in my area, and we have all been pleased. The...
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The system is a bit clunky with generating reports and drilling down on specific information, such...
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The vendor has introduced a couple of major changes since we have been a customer. Relatient...
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I haven't had any interaction with anyone higher than a project manager at Relatient. I have not...
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Relatient has good people to work with. When I email, call, or submit a service ticket, Relatient's...
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I have seen demonstrable monetary improvement and almost a 50% decrease in no-shows because we have...
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The system is very straightforward for patients, and it operates exactly the way other products do...
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We have implemented several different departments and providers into Relatient’s system. Once I got...
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I would like to see the system encompass HL7 messaging formats. That has become the standard at our...
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