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Patient Engagement Platform Commentary
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Adam Cherrington
VP of Engagement
KLAS VP of Engagement - Adam Cherrington
 
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Featured  Report

Patient Engagement Ecosystem 2023: An Update on Vendor-Reported Capabilities
Patient Engagement Ecosystem 2023:
An Update on Vendor-Reported Capabilities
July 2023
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Commentary Summary

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User Commentary

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CMIO

Relationship, Product

With the solution, we send messages to people who have never seen us before, but they are assigned...

May 2025
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CMIO

Relationship

Relatient doesn’t notify me of any problems. We are the ones who notify them. And the vendor has not...

May 2025
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CMIO

Relationship

Relatient’s support, for the most part, is pretty good. We may have problems getting connected, but...

May 2025
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Director

Product

Relatient's product is a little more complicated than another product that we use. I want to tie...

Mar 2025
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Director

Relationship, Operations

I have been in IT for many years, and one of the things that is really beneficial is user-group...

Mar 2025
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Director

Relationship

Relatient has a customer success manager who is assigned to us, so we are happy with them. Plus, we...

Mar 2025
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Director

Loyalty, Value

I wouldn't hesitate to recommend Relatient's system. It is a very flexible appointment reminder...

Mar 2025
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Director

Relationship

Relatient’s sales and support people do reach out frequently. They don't usually have answers for...

Mar 2025
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Director

Product

The basics of Patient Engagement Platform work, but we always seem to run into issues where things...

Mar 2025
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Director

Culture, Relationship

Relatient would tell us they would have certain functionality, but either it would take way longer...

Mar 2025
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Director

Operations

Relatient doesn't have a lot of training, and their training materials are pretty sparse, so there...

Mar 2025
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Director

Relationship

It feels like Relatient is slow with their development process. I don't think they have introduced...

Mar 2025
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Director

Value

Relatient’s cost model is actually not bad. They do a good job of not nickel-and-diming us, and we...

Mar 2025
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Director

Relationship, Product

Relatient is not excelling in this space. Compared to other vendors that we have experienced, they...

Mar 2025
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Manager

Product

We don't have much of the office staff using the solution. We have a couple of departments using it....

Mar 2025
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Manager

Relationship, Value

We are a rapidly growing organization, and we have needs that need to be responded to at a faster...

Mar 2025
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Manager

Product, Value

The solution has minimized our no-show rates. If I text and call a patient and tell them they have...

Mar 2025
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Manager

Relationship, Value

If Relatient can't do something, they will tell me that that thing isn’t something they have right...

Jan 2025
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Manager

Product, Value

The system’s texting capabilities are mature. We can do mass communication, and that is a good...

Jan 2025
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Manager

Product

Relatient is good overall. I'm looking to see whether I can expand the system. Relatient is better...

Jan 2025
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Director

Loyalty, Relationship, Value

With Patient Engagement Platform I do think we have definitely seen some outcomes. Relatient is good...

Jan 2025
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Director

Loyalty

With Patient Engagement Platform, we often look to reevaluate and go with something different and...

Jan 2025
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Director

Product

Patient Engagement Platform would probably be incredible for a very small office that only has a few...

Jan 2025
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Director

Relationship

Relatient’s support used to be super timely and responsive, but that is not my experience anymore....

Jan 2025
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Director

Relationship, Operations

The ease of use for patients in the solution is pretty good. Patient Engagement Platform is a little...

Jan 2025
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Director

Product

From the general staff perspective, ease of use for Patient Engagement Platform is better. My only...

Dec 2024
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Director

Product

I don't know about new technology. I don't really see that there is anything new from Relatient. I...

Dec 2024
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Director

Relationship

Relatient used to have an awesome support team, and now they don't. We used to be able to pick up...

Dec 2024
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Director

Product, Value

Patient Engagement Platform does a great job of communicating with the patient. It connects directly...

Dec 2024
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COO

Relationship

Relatient’s team is sparse, and it is hard to get ahold of somebody. That is the only complaint I...

Dec 2024
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COO

Product

The setup for Patient Engagement Platform is difficult. There isn't a lot of admin capability, and...

Dec 2024
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COO

Loyalty, Product

I would like to get away from Patient Engagement Platform. The solution has pretty simple...

Dec 2024
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COO

Product

For everyday use, Patient Engagement Platform is fine. The solution just works, and we don't have...

Dec 2024
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Director

Product

I haven't given anyone else access to Patient Engagement Platform simply because we have so many...

Nov 2024
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Director

Loyalty

We used the product previously with our old EMR for several years. Then our EMR came out with a...

Nov 2024
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Director

Relationship

Modernizing Medicine doesn't let us interact with Relatient directly anymore. Before we moved to...

Nov 2024
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Director

Product, Value

Patient Engagement Platform probably has other features that we haven't even tapped into. We mostly...

Nov 2024
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Director

Operations

Relatient does a great job. I appreciate them. I did some training with the vendor in the past when...

Nov 2024
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Director

Operations, Product

I would like to have the ability to text back and forth with patients. It isn't really fair for me...

Nov 2024
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Manager

Culture, Loyalty, Value

The intriguing part about Patient Engagement Platform was the cost. It is all-inclusive for one fee...

Oct 2024
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Manager

Relationship

The speed at which Relatient’s support gets back to us is very timely and quick. If we don't respond...

Oct 2024
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Manager

Product

One thing I have questions about is when I am making a new list and sending the same message, I...

Oct 2024
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Manager

Product

If someone were to call me asking about Patient Engagement Platform, the main thing I would say is...

Oct 2024
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Manager

Operations, Product

Patient Engagement Platform is extremely easy for patients and staff. I have to insert documents,...

Oct 2024
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Manager

Product

Sometimes the web interface gets a little clunky to try and figure out because we have more than one...

Oct 2024
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Manager

Product

The product has greatly improved follow-up and no-shows, and it can get information out quickly when...

Oct 2024
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Manager

Relationship

Most of the service we use is automated. Whenever we have problems, Relatient gets back to us very...

Oct 2024
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Manager

Relationship

Relatient keeps the majority of their promises, but sometimes, when we ask for something, they will...

Aug 2024
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Manager

Operations

I don't see things getting better with Relatient. We don't have a lot going on with them. We haven't...

Aug 2024
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Manager

Product

Patient Engagement Platform isn't really meeting our needs when it comes to recalls. The system...

Aug 2024
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Manager

Product

Staff members don't have interactions with Patient Engagement Platform. The system is automated. It...

Aug 2024
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Manager

Relationship

The support that we receive for Patient Engagement Platform isn't the greatest. The vendor's...

Aug 2024
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(0)
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Manager

Value

Every time we want to implement something new or change something, there is an additional cost...

Aug 2024
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Related Reports
Performance
KLAS article icon
Patient Communications Landscape 2022
30 June 22    |   Adam Cherrington and Dan Czech
As patients’ expectations have evolved and provider organizations’ technology has matured, the need for quick, easy, ongoing patient/provider communication has become even more prevalent. It is often no longer sufficient to merely push communications to patients (e.g., appointment reminders). This study examines and defines the current landscape of patient communications solutions—including how they are used; how easy they are to set up, customize, and use on an ongoing basis; and what outcomes they are helping organizations to achieve.
Perception
KLAS article icon
Patient Perspectives on Patient Engagement Technology 2022
26 May 22    |   Adam Cherrington and Dan Czech
The pandemic has emphasized the need for healthcare organizations to better accommodate patients’ needs and decrease barriers to effective care. However, patients are frequently absent from discussions around healthcare information technology (HIT). In KLAS’ previous report on the patient perspective , we discovered a lack of alignment between patients’ engagement technology priorities and those of provider organizations and vendors. Since then, KLAS has sought to gain a deeper understanding of what is needed from vendors and providers to drive greater alignment with patients. This report seeks to highlight the patient voice and is one of many KLAS initiatives aimed at more deeply understanding and measuring the patient perspective on HIT.



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