Patient Engagement Platform
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Subject Expert
Adam Cherrington
Research Director
Commentary Summary
User Commentary
Relatient is always looking at ways to enhance our practice management systems. We are all for...
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Sometimes we have to go looking for what we need. But overall, Relatient's system is pretty user...
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I firmly believe that Relatient is proactive. Our A/R has gotten significantly better with the new...
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When patients are sent an appointment reminder, and they have to confirm or cancel, those options...
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We had a small issue with the text-to-pay add-on. The texts weren't going out when we wanted; they...
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We have had a wonderful experience with Relatient. They communicate well, and they are great to work...
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Using Relatient's system, we have achieved the outcome of maintaining confidentiality and following...
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We have had a positive experience. The integration of the patient engagement system into our PM...
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The one downside is Relatient's website for making configurations. It isn't the most user friendly,...
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With Relatient's promises, there is a timing issue. For example, if Relatient says something is...
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The product is pretty straightforward. The patients can hit buttons on the phone to do two-way...
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During our implementation, we had executive-level involvement. For day-to-day support, the help desk...
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The process of getting Relatient's product set up was a little rough. It was like pulling teeth. In...
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The solution has some nice features that we haven't had before. Those features changed some of our...
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We feel like Relatient doesn't have a good QA system. They should have known that we weren't getting...
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The vendor hasn't charged us for anything extra. Everything has been included in the system's price....
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I don't know what all we were promised with Relatient's system, but the vendor didn't keep their...
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Relatient's system wasn't easy to use at all. It worked poorly. I couldn't even figure out how to...
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I didn't sign us up for Relatient's service, so maybe our old office manager is getting more emails...
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Relatient's system has been super easy to use from day one. Our biggest problem is that people can...
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Relatient has been an easy partner. Their system nearly always works. I can't even remember the last...
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When we switched to our new EMR, pulling in the Relatient system was seamless. We didn't see...
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The product is fairly straightforward. It gives us more control over our messaging and the ability...
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Relatient has numerous modules. I would rate one particular module that we use higher than another....
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We have a list of enhancements that we are requesting and that I have been told Relatient is working...
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The training is module specific. It is not lacking, but we are expected to figure out how to do some...
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Relatient reaches out regularly. We have an ongoing relationship with members of the C-suite, so I...
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We got a great deal. The value for the product is tremendous.
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Our future satisfaction might even be higher because we are working on a couple of initiatives and...
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One downside is that Relatient recently had a merger. So some of the key individuals have either...
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The vendor is pretty good about letting us know what is coming out. If we have an issue, they...
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I have recommended the product to several folks. It is so easy to use. It integrates with our EHR...
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Getting payments from patients has helped us drastically. Patients get texts or emails from the...
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When we have to send out messages to patients that aren't normal messages, the process of doing that...
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Relatient is always there. They are quick to get back to us. We can send in an email, and within...
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Relatient is great to work with. I don’t have any issues with them. When we started up with the...
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The attention to detail and urgency in getting issues fixed for us unfortunately haven't been there....
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The system is automated. There are glitches, but for the most part, the system works. The process...
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We were working on something exciting for the platform, and then we got an email saying that the...
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The vendor was working on reporting that gave us so much detail, and then they suddenly stopped that...
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Something as simple as resetting a password with the link that is supposed to be emailied to us...
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I can’t remember the last time I got an upgrade email. We don’t hear from Relatient. They don't...
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Something went down one time, and it took several days to fix. The vendor didn’t call us to say...
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Our training experience wasn’t pleasant. There was a lack of training. I would ask a question, and...
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There was one good person that I spoke to the other day that actually fixed the problem from...
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We have become very frustrated with Relatient and are going to stop using their product. The tech...
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Relatient was not prepared to work in our EMR vendor’s environment the way they said they were. We...
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I wouldn't say that Relatient has been exceptional over the past couple of years. They have done the...
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We were very dissatisfied with Relatient’s implementation services. They could not handle our...
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We have never been able to get Relatient’s executives to understand what we need to do.
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I am not sure whether I have had to deal with Relatient’s executives. It is really hard to find...
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Relatient's system has pretty decent portals that have some analytics. Relatient is a...
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Relatient could probably simplify the portals to some extent. That is my biggest recommendation....
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Everyone needs a patient engagement system. We have been through several. Relatient stuck out to us...
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I have already recommended the product to peers in my area, and we have all been pleased. The...
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The system is a bit clunky with generating reports and drilling down on specific information, such...
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The vendor has introduced a couple of major changes since we have been a customer. Relatient...
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I haven't had any interaction with anyone higher than a project manager at Relatient. I have not...
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Relatient has good people to work with. When I email, call, or submit a service ticket, Relatient's...
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I have seen demonstrable monetary improvement and almost a 50% decrease in no-shows because we have...
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The system is very straightforward for patients, and it operates exactly the way other products do...
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We have implemented several different departments and providers into Relatient’s system. Once I got...
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I would like to see the system encompass HL7 messaging formats. That has become the standard at our...
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Considering the past year with the COVID-19 pandemic, Relatient did a very good job, and nothing...
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I like the solution, and it is the portal link to our patients. The system provides appointment...
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Older patients have a difficult time with technology. We are surprised by the larger degree of...
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We have had good results from Patient Engagement Platform. The vendor made some changes a couple of...
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We get reports from the solution every day. I have a lot of patients who hang up or listen to the...
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I don't have any problems with Relatient's training. I haven't had any training recently because we...
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I like that Patient Engagement Platform is really easy for our end users. They get a report emailed...
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When we first started, there wasn’t a lot of direct integration, but that is changing as we go...
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We have been using the solution for just the patient engagement, and it has been good for that...
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The vendor has grown a lot, and the support people don’t know us like they used to, but they do...
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Relatient has made the system really user friendly. We can pull reports when we need to. I can also...
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Relatient works really hard to take care of their customers. They worked really well with us last...
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Relatient has a really good website at the administration level. If a patient calls and tells me...
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The solution is definitely part of our long-term plans right now. When people present other products...
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I haven't had any problems with Relatient. They have been a very good company to work with. I...
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After the pandemic, we made some adjustments to the way that our texts, calls, and emails were sent...
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I enjoy the convenience of Relatient in that our front-desk staff does not have to waste time making...
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Relatient does not update with our EMR system in real time. From my understanding, appointment...
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To generate demand messages, we must do that within a week of the scheduled appointments. That is a...
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I would prefer if we were able to include each location's actual address in the text message that...
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It would be nice to edit a patient's parameters after they have been added to the queue. For...
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The solution is easy to use, and the reporting functions are extremely beneficial for our end users....
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The time that the vendor takes to resolve a problem has increased over the past few months. I am...
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The Relatient system offers a lot more then I am trying to use. If I were more aware of and familiar...
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Relatient is very easy to get into contact with. Their support is very simple. I fill out a ticket...
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Relatient is innovative, and they come up with new items and new services very regularly. They keep...
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The system is pretty easy to use. It is very dependable. The services that Relatient offers are very...
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I feel a little nickel-and-dimed by Relatient, but it is not something I am horribly upset over. To...
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The system provides me with a lot of guidance about patients. We get a report about the probability...
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It is difficult to get someone from the vendor on the phone. I don’t have to call the vendor support...
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The surveys are limited to canned questions, and there is a real problem with random things...
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The system is easy to use, but there are definitely better products out there. The vendor has done...
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I think I would buy this product again if I were starting over. The vendor is a nice company, and...
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The vendor's support is a little slow. I don't think sending a zillion emails about features is...
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We only had one issue with Relatient's system. One of our provider groups had some issues where the...
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The product was very easy to roll out. Relatient works very easily with the other teams. Relatient’s...
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The whole product integrates so well with our EMR. It is pretty seamless, and our teams have no issues....
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Our clients love Relatient's system. Each time that we have a new client, we encourage them to sign...
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Our account representative from Relatient goes over the new products that they have, what is on...
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Relatient’s service has been great. They are very responsive to any issues that we have. Our clients...
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Relatient gives great demos to potential clients. I get great feedback from clients. They ask me for...
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Usually, our clients are not shy about complaining, but I do not get any complaints about...
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I always say Relatient is the best out there. They have been probably the easiest company to deal...
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Relatient waived their implementation fees for us and gave us preferred pricing. That was huge.
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Relatient has made some changes lately, and we are trying to wrap our head around the changes. They...
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We like the ease of use. I can bring somebody in and train them to use Relatient's system in about...
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Relatient's system gives us the ability to push messages in the event of an emergency, weather, or...
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The individual I have been speaking to at Relatient has been open and appreciative of the feedback,...
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We use Relatient’s system every day, and it does for us what we need it to do, but I log in to it...
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The system's user interface has changed three or four times, and there has been no follow-up...
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As long as we have the correct appointment types and the right providers, Relatient’s system is...
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My only regret is that we didn’t start using patient reminders with Relatient's system sooner. I...
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If we have to interface with the Relatient product, that is not an easy thing to do.
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I have never needed to escalate anything with Relatient. Everyone I talk to knows what they are doing....
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We plan to stick with Relatient as long as we continue to partner well together. The product gives...
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Our support people from Relatient are very open with us. We have a one-on-one designated support...
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Relatient could improve by working with some of their technical support staff on cross training. We...
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Relatient has been great, and our relationship continues to develop. The vendor has continued to...
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We have a dedicated agent for our needs in terms of adding and moving providers. It is good that the...
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We continue to validate the effectiveness of the tools and not just in terms of reliability and...
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I train the new users, but Relatient provides the training resources. If I asked the vendor to train...
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We have never had any dealings with Relatient's executive team. My biggest concern is with the...
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Appointment reminders are the Relatient system's bread and butter. The ease of use is pretty good;...
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The health campaigns, surveys, and other things that Relatient offers aren't as easy as the...
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The training from Relatient was very minimal. It was just on the portal. Relatient showed us a...
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We did consider other solutions before we chose Relatient's. Our decision was influenced by a few...
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The pricing is really clear cut with Relatient. They bill as promised. Our contract term is month to...
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With on-demand messaging, there are some quirks. Users have to send multiple test messages to ensure...
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The vendor's support people are easily accessed and great, but there are also people who aren't so...
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Relatient Patient Engagement Platform is definitely a part of our organization's short-term plans....
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I get regular bulletins from the vendor, and those are helpful. Relatient appears to be listening...
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We have been pleased by how accessible Relatient's customer service team and sales team have been....
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We are using Relatient's reminder and on-demand messaging systems. We are considering Relatient's...
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The user interface is very easy to use and responsive. There are some quirks that can slow down a...
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