Patient Engagement Platform Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
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User Commentary
Value
Relatient really does go out of their way for our organization. Contractually, they should be...
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Loyalty, Relationship
We have a hard time getting Relatient to prioritize certain issues and enhancements over what they...
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Operations, Product
Relatient’s implementation services project team is pretty good, but the code releases and upgrades...
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Loyalty, Product, Value
With Patient Engagement Platform, we would like to start doing practice-specific messages for...
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Relationship, Product
Surveys are important because we know that insurance companies are surveying, so we are able to get...
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Loyalty, Relationship, Product
Patient Engagement Platform works well. We met with Relatient to get more specifics on what they...
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Loyalty, Value
Our medical assistants aren't actually providing patient care with Patient Engagement Platform at...
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Culture, Relationship
Relatient doesn't keep all promises because during our initial scoping, we were told we could send...
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Relationship, Product
With the solution, we send messages to people who have never seen us before, but they are assigned...
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Relationship
Relatient doesn’t notify me of any problems. We are the ones who notify them. And the vendor has not...
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Relationship
Relatient’s support, for the most part, is pretty good. We may have problems getting connected, but...
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Product
Relatient's product is a little more complicated than another product that we use. I want to tie...
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Relationship, Operations
I have been in IT for many years, and one of the things that is really beneficial is user-group...
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Relationship
Relatient has a customer success manager who is assigned to us, so we are happy with them. Plus, we...
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Loyalty, Value
I wouldn't hesitate to recommend Relatient's system. It is a very flexible appointment reminder...
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Relationship
Relatient’s sales and support people do reach out frequently. They don't usually have answers for...
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Product
The basics of Patient Engagement Platform work, but we always seem to run into issues where things...
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Culture, Relationship
Relatient would tell us they would have certain functionality, but either it would take way longer...
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Operations
Relatient doesn't have a lot of training, and their training materials are pretty sparse, so there...
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Relationship
It feels like Relatient is slow with their development process. I don't think they have introduced...
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Value
Relatient’s cost model is actually not bad. They do a good job of not nickel-and-diming us, and we...
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Relationship, Product
Relatient is not excelling in this space. Compared to other vendors that we have experienced, they...
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Product
We don't have much of the office staff using the solution. We have a couple of departments using it....
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Relationship, Value
We are a rapidly growing organization, and we have needs that need to be responded to at a faster...
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Product, Value
The solution has minimized our no-show rates. If I text and call a patient and tell them they have...
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Relationship, Value
If Relatient can't do something, they will tell me that that thing isn’t something they have right...
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Product, Value
The system’s texting capabilities are mature. We can do mass communication, and that is a good...
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Product
Relatient is good overall. I'm looking to see whether I can expand the system. Relatient is better...
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Loyalty, Relationship, Value
With Patient Engagement Platform I do think we have definitely seen some outcomes. Relatient is good...
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Loyalty
With Patient Engagement Platform, we often look to reevaluate and go with something different and...
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Product
Patient Engagement Platform would probably be incredible for a very small office that only has a few...
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Relationship
Relatient’s support used to be super timely and responsive, but that is not my experience anymore....
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Relationship, Operations
The ease of use for patients in the solution is pretty good. Patient Engagement Platform is a little...
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Product
From the general staff perspective, ease of use for Patient Engagement Platform is better. My only...
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Product
I don't know about new technology. I don't really see that there is anything new from Relatient. I...
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Relationship
Relatient used to have an awesome support team, and now they don't. We used to be able to pick up...
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Product, Value
Patient Engagement Platform does a great job of communicating with the patient. It connects directly...
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Relationship
Relatient’s team is sparse, and it is hard to get ahold of somebody. That is the only complaint I...
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Product
The setup for Patient Engagement Platform is difficult. There isn't a lot of admin capability, and...
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Loyalty, Product
I would like to get away from Patient Engagement Platform. The solution has pretty simple...
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Product
For everyday use, Patient Engagement Platform is fine. The solution just works, and we don't have...
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Product
I haven't given anyone else access to Patient Engagement Platform simply because we have so many...
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Loyalty
We used the product previously with our old EMR for several years. Then our EMR came out with a...
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Relationship
Modernizing Medicine doesn't let us interact with Relatient directly anymore. Before we moved to...
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Product, Value
Patient Engagement Platform probably has other features that we haven't even tapped into. We mostly...
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Operations
Relatient does a great job. I appreciate them. I did some training with the vendor in the past when...
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Operations, Product
I would like to have the ability to text back and forth with patients. It isn't really fair for me...
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Culture, Loyalty, Value
The intriguing part about Patient Engagement Platform was the cost. It is all-inclusive for one fee...
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Relationship
The speed at which Relatient’s support gets back to us is very timely and quick. If we don't respond...
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Product
One thing I have questions about is when I am making a new list and sending the same message, I...
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Product
If someone were to call me asking about Patient Engagement Platform, the main thing I would say is...
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Operations, Product
Patient Engagement Platform is extremely easy for patients and staff. I have to insert documents,...
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Product
Sometimes the web interface gets a little clunky to try and figure out because we have more than one...
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Product
The product has greatly improved follow-up and no-shows, and it can get information out quickly when...
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Relationship
Most of the service we use is automated. Whenever we have problems, Relatient gets back to us very...
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Relationship
Relatient keeps the majority of their promises, but sometimes, when we ask for something, they will...
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Operations
I don't see things getting better with Relatient. We don't have a lot going on with them. We haven't...
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Product
Patient Engagement Platform isn't really meeting our needs when it comes to recalls. The system...
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Product
Staff members don't have interactions with Patient Engagement Platform. The system is automated. It...
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Relationship
The support that we receive for Patient Engagement Platform isn't the greatest. The vendor's...
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Value
Every time we want to implement something new or change something, there is an additional cost...
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