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KLAS Research Director - Adam Cherrington
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Adam Cherrington

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User Commentary

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Manager

The pricing is really clear cut with Relatient. They bill as promised. Our contract term is month to...

Jan 2021
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Manager

With on-demand messaging, there are some quirks. Users have to send multiple test messages to ensure...

Jan 2021
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Manager

The vendor's support people are easily accessed and great, but there are also people who aren't so...

Jan 2021
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Manager

Relatient Patient Engagement Platform is definitely a part of our organization's short-term plans....

Jan 2021
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Manager

I get regular bulletins from the vendor, and those are helpful. Relatient appears to be listening...

Jan 2021
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Manager

We have been pleased by how accessible Relatient's customer service team and sales team have been....

Jan 2021
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Manager

We are using Relatient's reminder and on-demand messaging systems. We are considering Relatient's...

Jan 2021
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Manager

The user interface is very easy to use and responsive. There are some quirks that can slow down a...

Jan 2021
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Director

The system is fairly easy for patients to use. But for us, the system is a bit convoluted,...

Dec 2020
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Director

Relatient is a one-stop shop. They have an answer for every need. We don't use all of the functions...

Dec 2020
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Director

Relatient's support people have been super supportive. They do quarterly check-ins. We have an...

Dec 2020
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Director

It is pretty easy to realize our money's worth. The data spells out that we are getting our money's...

Dec 2020
(0)
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Director

Our intent is to get things working and to forget about them. Our patients are doing their thing....

Dec 2020
(0)
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Director

One of the hard things we have had to push through with Relatient has been their acquisition of...

Dec 2020
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Director

There is no buyer's remorse. We absolutely want the product to be part of our long-term plans. But...

Dec 2020
(0)
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Director

Relatient has been faithful about addressing issues. They have been fair about account credits, and...

Dec 2020
(0)
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Manager

I had an issue with a customer service representative. That person was rude and condescending. The...

Dec 2020
(0)
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Manager

We had another company before Relatient. That company referred us to Relatient. It was easy to get...

Dec 2020
(0)
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Manager

Relatient was really good with the implementation. They helped me for longer than they planned to...

Dec 2020
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Manager

We get more hang-ups than confirmations. Some people just hang up. We have to educate patients. Most...

Dec 2020
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Manager

Relatient reaches out to us monthly to check on us, and I appreciate that. In the beginning, the...

Dec 2020
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CEO/President

There are some bugs in Patient Engagement Platform, at least with the EMR that we use. There have...

Sep 2020
(0)
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CEO/President

The only negative thing about Patient Engagement Platform is the customization. It should be easier...

Sep 2020
(0)
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CMIO

We don’t really have vendor executive support. We have a support email, and there might be an...

Sep 2020
(0)
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CMIO

The product is more straightforward than others that we use. It basically just sends reminders.

Sep 2020
(0)
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Manager

We have had some issues with Relatient’s appointment reminders; those issues took a while to get...

Sep 2020
(0)
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Manager

Relatient doesn’t avoid nickel-and-diming, and that is my biggest complaint. I go to my doctors when...

Sep 2020
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Director

Relatient does really well. We combined the hospital and the physician groups, and at first glance,...

Aug 2020
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Director

Relatient does well with their customer service in their portal that we use, and their adaptability...

Aug 2020
(0)
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Manager

I hate to penalize Relatient in terms of supporting our integration goals because part of the issue...

Jul 2020
(0)
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Manager

The vendor's executives are very involved. They are very open to talking.

Jul 2020
(0)
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Manager

I would give Relatient higher than the top score because of the way they have supported us during...

Jul 2020
(0)
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Manager

The no-show rate was a huge win for us, and the health maintenance platform has been great for...

Jul 2020
(0)
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Manager

I don't know whether Relatient has had to do too much extra for us to support us through COVID-19,...

Jun 2020
(0)
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Director

Things were chaotic because of the sheer number of people that we needed to train. The product has...

Jun 2020
(0)
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Director

The solution does what we want it to do, but since the vendor acquired Everseat, that part of the...

Jun 2020
(0)
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Director

The solution does what it is supposed to do. When we have an issue, it is because we are using the...

Jun 2020
(0)
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Director

The vendor’s support people have been very receptive. They have processes in place, and they follow...

Jun 2020
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Director

There have been times when the vendor has done an upgrade and changed something and told us after...

Jun 2020
(0)
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Director

I have had the opportunity to hold meetings with the vendor’s executives, so I know that they are...

Jun 2020
(0)
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Director

We got connected with Relatient through Everseat. Everseat had both appointment reminders and...

Jun 2020
(0)
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Director

I am a veteran of IT implementations, and implementing this product was fairly easy. Relatient was...

Jun 2020
(0)
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Director

The system is a tremendous bargain for us. I almost feel guilty about how inexpensive it is....

Jun 2020
(0)
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Director

I hope the vendor resolves some of the issues that we have asked them to resolve. We will have to...

Jun 2020
(0)
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Manager

We would probably buy the system again. It is kind of expensive for how little we need it, but it is...

May 2020
(0)
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Manager

I guess Relatient keeps their promises. We had some glitches when we first signed on, and the system...

May 2020
(0)
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Manager

The implementation services were actually pretty nice. If I can use the system, pretty much anybody...

May 2020
(0)
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Manager

The system meets my expectations. It would exceed my expectations if it did everything that...

May 2020
(0)
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Manager

We have seen that our no-shows have gone down because of the system. The biggest strength is the...

May 2020
(0)
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Manager

I would recommend Relatient for their appointment reminders. With Relatient, their customers can add...

May 2020
(0)
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Manager

I am frustrated because the vendor told us that sending mass text messages would be easy, but it is...

May 2020
(0)
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Manager

Things are not automated with the mass-messaging tool. The integration between Relatient’s system...

May 2020
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Manager

I wasn’t exposed to any initial training. I haven’t had any ongoing training. There hasn’t been any...

May 2020
(0)
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Manager

With Relatient’s system, there is a lot of data and information to pull out for the reports, and...

May 2020
(0)
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Manager

There is not a lot of information coming from Relatient, and they are not being proactive. I haven’t...

May 2020
(0)
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CEO/President

The vendor’s people are very nice and very responsive. There are no personnel issues. The vendor is...

May 2020
(0)
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CEO/President

There are a couple of problems with Relatient in general. We are contemplating changing to another...

May 2020
(0)
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CEO/President

The system’s interface is way too complicated for ordinary people to use. It is way too busy. Being...

May 2020
(0)
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CEO/President

We are paying for a service that isn’t working as well as it should be. Without knowing what I would...

May 2020
(0)
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CEO/President

The vendor’s interface is not user friendly. If something is too complicated, then training people...

May 2020
(0)
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CEO/President

Relatient’s work is specialized, and they have maybe lost sight of the fact that not everybody can...

May 2020
(0)
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CEO/President

We have patients that get reminder calls after their appointments have been canceled because the...

May 2020
(0)
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CEO/President

Relatient seems to be constantly trying to do a better job. The vendor is making an effort. I am...

May 2020
(0)
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CEO/President

If someone asked me whether I recommend Relatient's system, I would say that I don’t have a better...

May 2020
(0)
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Manager

Overall, my experience with Relatient has been very positive. I have been exposed to Relatient on a...

May 2020
(0)
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Manager

The only limit that we have run into with Relatient is the way our organization has things...

May 2020
(0)
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Manager

The system functions well and appropriately for what we use it for.

May 2020
(0)
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Manager

The way Relatient structures or links account could be improved. Making one change across multiple...

May 2020
(0)
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Manager

In all my experience, Relatient has been prompt and good at responding to service requests. In order...

May 2020
(0)
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Manager

Relatient's system is pretty much our reminder system for patient appointments. There hasn't been...

May 2020
(0)
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Manager

When it comes to getting our money’s worth, Relatient has been pretty easy to deal with. Their...

May 2020
(0)
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Manager

When we implemented with Relatient, they were very responsive about the things we needed follow-up on....

May 2020
(0)
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Manager

Relatient has kept their promises to date. I don’t have issues with Relatient's product not working...

May 2020
(0)
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Manager

When it comes to upgrades, Relatient does things behind the scenes. So we don't have to schedule...

May 2020
(0)
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Manager

In terms of ease of use, it takes a few tries in the system to get things right when we have to...

May 2020
(0)
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Manager

I haven’t had to use the ongoing support from Relatient. I don’t have any experience with their...

May 2020
(0)
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Manager

We have used the vendor quite a bit during the COVID-19 crisis, and everything we have tried to do...

May 2020
(0)
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Manager

To my knowledge, the vendor has kept their promises to us. I didn’t negotiate the contract, so I...

May 2020
(0)
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Manager

The vendor has made some changes to the product, but they have been kind of slow to do that. We...

May 2020
(0)
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Manager

I vaguely remember the training we received from the vendor, and it was fine. I am able to use the...

May 2020
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Manager

The vendor has offered new technology, but we haven’t bought it. I would have loved to have...

May 2020
(0)
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Manager

We have an issue with the text message restrictions. I don’t know whether this is something the...

May 2020
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Manager

We worked on a project with Relatient, and they were in the process of getting something set up to...

May 2020
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Manager

The vendor can be a little difficult to get ahold of sometimes. We open a ticket and then wait to...

May 2020
(0)
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Manager

We had to escalate some things to the vendor executives, and those things are still not resolved. I...

May 2020
(0)
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Manager

The vendor is great at driving tangible outcomes. We have had only one hiccup. From the get-go, the...

May 2020
(0)
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Manager

The last project we had with the vendor put a damper on everything, but I am optimistic that things...

May 2020
(0)
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VP/Other Executive

The vendor enhanced our strategic objectives by giving us real-time tools to drive volume and...

May 2020
(0)
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VP/Other Executive

Patient Engagement Platform saves us money because the system can push out so many things with...

May 2020
(0)
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Nurse

We haven’t really needed Relatient’s help in the COVID-19 crisis yet, but I have used their...

May 2020
(0)
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Nurse

The product does what we want it to do. The vendor has more things that they want us to use, but...

May 2020
(0)
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Nurse

The vendor has made huge strides in the last few months in terms of their support. Before those...

May 2020
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Nurse

One of the vendor’s weaknesses is their quality of staff. The vendor took the cheapest help they...

May 2020
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Nurse

I have called the vendor a couple of times and have asked to be transferred up the chain to provide...

May 2020
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Nurse

The vendor blew some clinic openings for me by not rolling out the service on the scheduled date. If...

May 2020
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Nurse

Our goal with the product was to lower our no-show rate, and that hasn’t happened. I have lowered my...

May 2020
(0)
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Manager

I used to be very loyal to Relatient. The system seems to work okay, but we periodically have blips....

May 2020
(0)
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Manager

The onboarding process for Relatient was the most flawless one that I have ever had for any product...

May 2020
(0)
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Manager

The reason I ding Relatient's system for working as it was promoted is that Relatient is slow to...

May 2020
(0)
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Manager

We have issues that come up every few months, and we do not get an instantaneous fix from Relatient....

May 2020
(0)
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Manager

Relatient has supported us through the COVID-19 crisis very well. All of the vendors we work with...

Apr 2020
(0)
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Manager

The Relatient platform is great. The vendor is very accommodating, and the platform works really...

Apr 2020
(0)
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Manager

We don't need anything. The product does everything. We aren't thinking about changing. Our EHR...

Apr 2020
(0)
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Manager

Relatient definitely avoids charging for every little thing. If I were talking to someone else, I...

Apr 2020
(0)
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Manager

The vendor's training is very simple, and the program is easy to understand. The vendor builds their...

Apr 2020
(0)
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Manager

The product works amazingly. It is integrated with our practice management system, and we don't need...

Apr 2020
(0)
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Manager

We use the vendor's patient satisfaction surveys, and the surveys go out within a few hours of the...

Apr 2020
(0)
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Manager

I haven't needed to reach out to the vendor executives in a while, but everything has been so...

Apr 2020
(0)
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Manager

The vendor is looking into giving us the ability to do patient bill calling so that we can send out...

Apr 2020
(0)
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Manager

I love Relatient. The vendor has kept all of their promises and more and has been a lifesaver for...

Apr 2020
(0)
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Manager

The product is simple to use. We have been using the on-demand messaging in the product a lot. We...

Apr 2020
(0)
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Manager

The vendor's support staff is amazing, and the vendor's employees are there for the long term....

Apr 2020
(0)
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Analyst/Coordinator

Relatient tries to cut costs for clients whenever they can. Relatient offers a weekly training, but...

Apr 2020
(0)
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Analyst/Coordinator

Relatient did the initial setup, but we need to let them know when we have problems after the setup....

Apr 2020
(0)
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Analyst/Coordinator

I would give the vendor a low rating on delivering new technology. The system hasn’t been updated...

Apr 2020
(0)
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Director

The system is part of our long-term plans. We intend to implement most of the vendor’s solutions....

Mar 2020
(0)
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Director

The vendor’s pricing is pretty transparent, and we can really easily estimate what costs are going...

Mar 2020
(0)
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Director

The vendor’s training is pretty straightforward, and that is because of the simplicity of the...

Mar 2020
(0)
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Director

The system does very well with supporting our integration goals. That is one of the reasons we are...

Mar 2020
(0)
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Director

The system works as it was promoted. When we make appointment reminder phone calls, the data sends...

Mar 2020
(0)
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Director

The system has some room for improvement in terms of text to speech, and I know the vendor is...

Mar 2020
(0)
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Director

Relatient modules are not really presented to end users because they are for patients. But if we...

Mar 2020
(0)
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Director

We don’t need a bunch of new things from the vendor. They kind of do what they do, and that is...

Mar 2020
(0)
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Director

The vendor does very well with ongoing support. That is one of the vendor’s strong points. The...

Mar 2020
(0)
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Director

The vendor is very proactive. They are constantly reaching out and sending out information on the...

Mar 2020
(0)
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Director

The vendor’s executives are involved. I have had direct conversations with an executive. I have...

Mar 2020
(0)
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Director

The system has done very well with driving tangible outcomes. When we went through the...

Mar 2020
(0)
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Director

The system has paid for itself with the savings we have received. The no-show reduction was huge for...

Mar 2020
(0)
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Director

Our satisfaction with the system is going to depend on how the registration goes. If I use our past...

Mar 2020
(0)
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Manager

The product works perfectly as promoted. The tool does what the vendor said it was going to do, and...

Mar 2020
(0)
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Manager

We get very good support from the vendor. They are very responsive. I could use some more...

Mar 2020
(0)
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Manager

The tool highly supports our integration goals. It gets our patients in the door. We had a hiccup...

Mar 2020
(0)
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Manager

The vendor has been doing well with delivering new technology that meets our needs. I am not even...

Mar 2020
(0)
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Manager

The vendor avoids charging for every little thing. We don’t feel like we are being cheated or...

Mar 2020
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Overall, our end users find the system to be easy to use. It is a little tricky sometimes, but it is...

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The vendor’s executives are involved. If I have a big problem, I can contact an executive, and the...

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Manager

I give the vendor’s training a very high rating. When I need a refresher or when I ask a dumb...

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Manager

The vendor has a component where we can pay a bill. We have a choice to do that, but it is an...

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