Patient Engagement Platform Commentary
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Adam Cherrington
SRU Manager
KLAS SRU Manager - Adam Cherrington
 
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User Commentary

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COO

Operations

Relatient's training is usually web based where we just have to go watch a presentation to learn...

May 2024
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COO

Loyalty, Product

Relatient Patient Engagement Platform is definitely user friendly, and our users are pretty much...

May 2024
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COO

Relationship

Relatient has pretty good support, but other than the support team, we don't hear from anybody else....

May 2024
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COO

Product, Value

The platform has certainly delivered what was promised. The system is easy for our patients to use...

May 2024
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Director

Value

Relatient has not charged us for certain things they normally charge for because we have been...

Apr 2024
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Director

Relationship

Relatient’s biggest strength is customer service. They are really great to work with. With a change...

Apr 2024
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Director

Product

The users are really happy with the way that they can change messages on the fly if there is...

Apr 2024
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Director

Relationship

Relatient’s web support team is overseas, so they do not have the same business hours we do. It is...

Feb 2024
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Director

Product

Right now, Patient Engagement Platform doesn't have the ability to take payments, so we would like...

Feb 2024
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Analyst/Coordinator

Product

I wish Relatient had more integrated solutions. It would be helpful to have an integrated chat that...

Feb 2024
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Analyst/Coordinator

Product

The product serves well for appointment reminders, but we are limited by the number of characters we...

Feb 2024
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Manager

Relationship, Product, Value

The benefit of the platform is that Relatient takes care of all the communications and deals with...

Jan 2024
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Manager

Product

The only challenge in using the Relatient platform is that the Epic side has its own communication...

Jan 2024
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Director

Product

We would like to have Relatient improve their patient self-scheduling module because it is still...

Jan 2024
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Director

Relationship

I have regular meetings with Relatient, and their customer success folks are very receptive and...

Jan 2024
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Director

Relationship

Relatient is a far smaller company than others we work with, so they are able to make the changes...

Jan 2024
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Director

Relationship, Operations

I would strongly encourage Relatient to have a user group meeting because then people out on the...

Jan 2024
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Manager

Product

Our end users don't like Patient Engagement Platform. That is pretty much what we hear. The fact...

Jan 2024
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Manager

Culture, Relationship

The vendor does what they say they are going to do, but they don't do anything more than that, and...

Jan 2024
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Manager

Operations

When Relatient implemented new features, we didn't even know about some of them. The features just...

Jan 2024
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Manager

Relationship

We often end up calling the vendor to tell them their system is broken. There isn't proactive...

Jan 2024
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Manager

Relationship

For a while, we were complaining a lot. We were getting some executive involvement, but that has...

Jan 2024
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Manager

Loyalty, Value

The product is cost effective but not great. It is not a horrible deal, but it barely does what we...

Jan 2024
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CEO/President

Product

We have a lot of restrictions for patient self-scheduling with Patient Engagement Platform. For new...

Jan 2024
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CEO/President

Loyalty, Value

Relatient is not part of our long-term plans. We don't truly utilize all of the product's...

Jan 2024
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CEO/President

Relationship

Relatient has not been a partner. We were late for a deadline, and nobody from Relatient reached...

Jan 2024
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CEO/President

Value

Since we have gone live with Patient Engagement Platform, our usage rate both from our staff and...

Jan 2024
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CEO/President

Relationship, Operations

I can't remember Relatient ever reaching out for anything proactively after the go-live. Even when I...

Jan 2024
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Director

Product

I don't think that Relatient supports interoperability. I'm not sure that the application is...

Jan 2024
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Director

Relationship

In my mind, I have two vendors. One of them has regular meetings with us, and we have a...

Jan 2024
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Director

Relationship, Product

Relatient does our reminders. They do email reminders, text-based reminders, and phone reminders....

Jan 2024
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Director

Relationship

Relatient would benefit by assigning representatives to their customers and making sure that their...

Jan 2024
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Director

Relationship, Product

Things are not often customizable within the platform, and the result is that the platform ends up...

Jan 2024
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Director

Relationship

We can write an email to the vendor's support people. I don't know whether the vendor has phone...

Jan 2024
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Director

Operations, Product

Things are going fairly well with Relatient's product. When I have used it, it has been fine. We...

Nov 2023
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Director

Relationship

Our patients sometimes get frustrated, and I have talked to Relatient for support help to try and...

Nov 2023
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Director

Operations, Product

The admin side could be better with setting up employees and sending messages because if something...

Nov 2023
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Director

Relationship

The vendor used to have somebody that we could call, and they no longer have that. Our only option...

Nov 2023
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Director

Product

I really like how the system has algorithms. So if a patient replies a certain number of days out,...

Nov 2023
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Manager

Value

The questions in the product aren't great, so if users are trying to schedule on our website, our...

Nov 2023
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Manager

Loyalty, Relationship

The product is part of our long-term plans because it is standard for our health system. If the...

Nov 2023
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Manager

Operations

The system's implementation wasn't terrible, and Relatient will update us when they have rollouts...

Nov 2023
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Manager

Loyalty, Operations, Product

Relatient does a good job of integrating their system with our EHR. The transition between...

Nov 2023
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Manager

Product, Value

We have had trouble with the way our staff members use the system. We tell our schedulers that all...

Nov 2023
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Manager

Product

The vendor needs to improve some of the things they offer. For example, their waiting list doesn't...

Nov 2023
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Manager

Product

I wish the product could notice slots that open up the day before an appointment and work on filling...

Nov 2023
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Manager

Relationship

We have been trying to get all of our patients to be able to self-schedule so that we can increase...

Nov 2023
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Manager

Product

I would recommend the product for provider preferences because there aren't a lot of similar...

Nov 2023
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Director

Product

The system isn't difficult to use. Some of the set up necessary on its backend is a bit of a mess...

Oct 2023
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(0)
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Director

Product

I think Patient Engagement Platform is a good tool. However, we aren't able to set up our own...

Oct 2023
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Director

Loyalty, Product, Value

The product probably has options that would meet our current needs, but unfortunately, there are...

Oct 2023
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(0)
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Director

Product, Value

Relatient's system helps us send out mass messages to patients about things like COVID-19 vaccines,...

Oct 2023
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(0)
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Director

Product, Value

As we have used Relatient's system for appointment reminders, we have definitely noticed a huge...

Oct 2023
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Director

Relationship

Relatient no longer sends out communications. We just have to call them.

Oct 2023
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Director

Relationship

My biggest complaint is that there is a lot of turnover with Relatient. It is hard to figure out who...

Oct 2023
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Director

Relationship

Once we find the right people in Relatient, they help us. They bend over backwards. If I were to...

Oct 2023
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COO

Operations

Relatient offers a pretty simple product, but we also didn't get a huge amount of training. We had...

Oct 2023
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COO

Relationship

I have no contact with the vendor at all other than with the support team. I tried to make a...

Oct 2023
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(0)
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COO

Product

Relatient's product makes it easy to communicate with patients. One of my favorite features is that...

Oct 2023
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(0)
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COO

Relationship, Product

It is very easy to send out broad communication to all of the product users and a selection of those...

Oct 2023
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Analyst/Coordinator

Loyalty

Our EMR vendor has a partnership with another patient engagement company, so we are migrating to...

Oct 2023
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(0)
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Analyst/Coordinator

Product

Relatient's system has been pretty solid all around when issues have come up with adding new...

Oct 2023
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(0)
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Analyst/Coordinator

Operations

When we first started with Relatient, they had a guide that was basically like a template for new...

Oct 2023
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(0)
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Analyst/Coordinator

Relationship, Product

When we report an issue, it will get resolved pretty quickly. However, more recently, that time...

Oct 2023
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(0)
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Analyst/Coordinator

Product

Patient Engagement Platform is a fantastic product. It is really easy for our group to troubleshoot...

Oct 2023
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(0)
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VP/Other Executive

Relationship

The biggest reason I like Relatient is their customer service. Relatient is very responsive and...

Oct 2023
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(0)
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VP/Other Executive

Value

Relatient's platform has greatly reduced our no-show rate. We are under the national benchmark now....

Oct 2023
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(0)
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VP/Other Executive

Relationship, Product

I don’t think there is anything I would do differently with Relatient other than ask Epic to partner...

Oct 2023
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VP/Other Executive

Loyalty, Value

We are looking at a new product for patient engagement. If we go with that, then we would have to...

Oct 2023
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Manager

Relationship

Relatient is a great company, and I have no complaints.

Aug 2023
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(0)
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VP/Other Executive

Loyalty

We were looking to find something better than Relatient's product. The vendor decided they were...

Aug 2023
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(0)
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VP/Other Executive

Culture

The part of the system that we were using worked well. Relatient's product does what it was supposed...

Aug 2023
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VP/Other Executive

Culture

Relatient has already been replaced. The vendor was going to make me put in a new request at the...

Aug 2023
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