Patient Engagement Platform Commentary

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We only needed training initially, and Relatient provided it. We've been able to use the product...

If an organization needs a solution that's not necessarily integrated with an EHR, Patient...

During the COVID-19 pandemic, I needed to get online scheduling set up, but our EHR did not have the...

What we have seen so far in Patient Engagement Platform could be improved when it comes to languages...

Relatient’s service has been good, and the vendor has been very responsive to our tickets.

In the early discussions with Relatient before we signed on, we were expecting the tool to write...

Our implementation took much longer than anticipated. Our complex scheduling rules have taken...

I like that Relatient offers a number of the features we have been looking for. My agents can...

Training with Relatient could be more on the operational side of the product, like understanding how...

With Relatient, they have the product line that they want, and they are doing things based on a...

Relatient’s software is really easy to learn and move around in.

Relatient needs to make big changes to their scheduling software to make it something. They are...

There is a formal training program if we want it, and I have been trained multiple times on our...

Relatient’s training materials lacked relevance and depth, with limited variety in the training...

We used to have some concerns about the limited support hours, but Relatient has made some...

For a nonhospital setting, Patient Engagement Platform would likely be acceptable. The cost is...

We are not satisfied with Patient Engagement Platform or the vendor's customer support. The tool...

Relatient has been very good in the charging space. They have been pretty clear about what our costs...

We are replacing Patient Engagement Platform to consolidate patient communication, scheduling, and...

Patient Engagement Platform’s patient self-service scheduling functionality is weak and needs to be...

Relatient is receptive to our requests, Patient Engagement Platform is very customizable, and we...

We received extensive training on self-service scheduling, but we only received very limited...

During our implementation, the system's training was good. However, the vendor's ongoing training is...

The system has been helpful for making sure that our patients are alerted to their upcoming...

The tool has drawbacks, and because of our size, it is weird trying to use the two-way...

Patient Engagement Platform's two-way texting has been a deal-breaker when looking at other...

Patient Engagement Platform was the most affordable option. The product is servicing us, but there...

Our contract says Relatient can't go more than a certain percentage a year, and every year they have...

I wouldn't say there is ongoing training. We get an email when there is an update, and we have to...

Relatient doesn’t keep all their promises; to keep promises, a vendor has to keep consistent...

We want to be able to just use our EHR’s functionality rather than use Patient Engagement Platform,...

The patient feedback survey process in Relatient's system could improve a lot because that is a...

Relatient's system is simple with a simple user interface that does exactly what it is supposed to....

I don't feel unimportant to Relatient, but I don't have any high-level contacts either.

Relatient made some changes that have been a little adverse to what we really want. Even though we...

There have been a lot of inroads made by a couple of other platform vendors over the last year and a...