Patient Engagement Platform Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
KLAS VP of Engagement - Adam Cherrington
 
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User Commentary

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Manager

Relationship, Value

If Relatient can't do something, they will tell me that that thing isn’t something they have right...

Jan 2025
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Manager

Product, Value

The system’s texting capabilities are mature. We can do mass communication, and that is a good...

Jan 2025
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Manager

Product

Relatient is good overall. I'm looking to see whether I can expand the system. Relatient is better...

Jan 2025
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Director

Loyalty, Relationship, Value

With Patient Engagement Platform I do think we have definitely seen some outcomes. Relatient is good...

Jan 2025
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Director

Loyalty

With Patient Engagement Platform, we often look to reevaluate and go with something different and...

Jan 2025
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Director

Product

Patient Engagement Platform would probably be incredible for a very small office that only has a few...

Jan 2025
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Director

Relationship

Relatient’s support used to be super timely and responsive, but that is not my experience anymore....

Jan 2025
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Director

Relationship, Operations

The ease of use for patients in the solution is pretty good. Patient Engagement Platform is a little...

Jan 2025
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Director

Product

From the general staff perspective, ease of use for Patient Engagement Platform is better. My only...

Dec 2024
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Director

Product

I don't know about new technology. I don't really see that there is anything new from Relatient. I...

Dec 2024
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Director

Relationship

Relatient used to have an awesome support team, and now they don't. We used to be able to pick up...

Dec 2024
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Director

Product, Value

Patient Engagement Platform does a great job of communicating with the patient. It connects directly...

Dec 2024
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COO

Relationship

Relatient’s team is sparse, and it is hard to get ahold of somebody. That is the only complaint I...

Dec 2024
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COO

Product

The setup for Patient Engagement Platform is difficult. There isn't a lot of admin capability, and...

Dec 2024
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COO

Loyalty, Product

I would like to get away from Patient Engagement Platform. The solution has pretty simple...

Dec 2024
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COO

Product

For everyday use, Patient Engagement Platform is fine. The solution just works, and we don't have...

Dec 2024
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Director

Product

I haven't given anyone else access to Patient Engagement Platform simply because we have so many...

Nov 2024
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Director

Loyalty

We used the product previously with our old EMR for several years. Then our EMR came out with a...

Nov 2024
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Director

Relationship

Modernizing Medicine doesn't let us interact with Relatient directly anymore. Before we moved to...

Nov 2024
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Director

Product, Value

Patient Engagement Platform probably has other features that we haven't even tapped into. We mostly...

Nov 2024
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Director

Operations

Relatient does a great job. I appreciate them. I did some training with the vendor in the past when...

Nov 2024
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Director

Operations, Product

I would like to have the ability to text back and forth with patients. It isn't really fair for me...

Nov 2024
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Manager

Culture, Loyalty, Value

The intriguing part about Patient Engagement Platform was the cost. It is all-inclusive for one fee...

Oct 2024
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Manager

Relationship

The speed at which Relatient’s support gets back to us is very timely and quick. If we don't respond...

Oct 2024
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Manager

Product

One thing I have questions about is when I am making a new list and sending the same message, I...

Oct 2024
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Manager

Product

If someone were to call me asking about Patient Engagement Platform, the main thing I would say is...

Oct 2024
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Manager

Operations, Product

Patient Engagement Platform is extremely easy for patients and staff. I have to insert documents,...

Oct 2024
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Manager

Product

Sometimes the web interface gets a little clunky to try and figure out because we have more than one...

Oct 2024
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Manager

Product

The product has greatly improved follow-up and no-shows, and it can get information out quickly when...

Oct 2024
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Manager

Relationship

Most of the service we use is automated. Whenever we have problems, Relatient gets back to us very...

Oct 2024
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Manager

Relationship

Relatient keeps the majority of their promises, but sometimes, when we ask for something, they will...

Aug 2024
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Manager

Operations

I don't see things getting better with Relatient. We don't have a lot going on with them. We haven't...

Aug 2024
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Manager

Product

Patient Engagement Platform isn't really meeting our needs when it comes to recalls. The system...

Aug 2024
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Manager

Product

Staff members don't have interactions with Patient Engagement Platform. The system is automated. It...

Aug 2024
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Manager

Relationship

The support that we receive for Patient Engagement Platform isn't the greatest. The vendor's...

Aug 2024
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Manager

Value

Every time we want to implement something new or change something, there is an additional cost...

Aug 2024
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COO

Operations

Relatient's training is usually web based where we just have to go watch a presentation to learn...

May 2024
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COO

Loyalty, Product

Relatient Patient Engagement Platform is definitely user friendly, and our users are pretty much...

May 2024
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COO

Relationship

Relatient has pretty good support, but other than the support team, we don't hear from anybody else....

May 2024
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COO

Product, Value

The platform has certainly delivered what was promised. The system is easy for our patients to use...

May 2024
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Director

Value

Relatient has not charged us for certain things they normally charge for because we have been...

Apr 2024
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Director

Relationship

Relatient’s biggest strength is customer service. They are really great to work with. With a change...

Apr 2024
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Director

Product

The users are really happy with the way that they can change messages on the fly if there is...

Apr 2024
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Director

Relationship

Relatient’s web support team is overseas, so they do not have the same business hours we do. It is...

Feb 2024
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Director

Product

Right now, Patient Engagement Platform doesn't have the ability to take payments, so we would like...

Feb 2024
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