Patient Engagement Platform Commentary
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Subject Expert
Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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Director

Relationship

Relatient’s web support team is overseas, so they do not have the same business hours we do. It is...

Feb 2024
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Director

Product

Right now, Patient Engagement Platform doesn't have the ability to take payments, so we would like...

Feb 2024
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Analyst/Coordinator

Product

I wish Relatient had more integrated solutions. It would be helpful to have an integrated chat that...

Feb 2024
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Analyst/Coordinator

Product

The product serves well for appointment reminders, but we are limited by the number of characters we...

Feb 2024
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Manager

Relationship, Product, Value

The benefit of the platform is that Relatient takes care of all the communications and deals with...

Jan 2024
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Manager

Product

The only challenge in using the Relatient platform is that the Epic side has its own communication...

Jan 2024
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Director

Product

We would like to have Relatient improve their patient self-scheduling module because it is still...

Jan 2024
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Director

Relationship

I have regular meetings with Relatient, and their customer success folks are very receptive and...

Jan 2024
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Director

Relationship

Relatient is a far smaller company than others we work with, so they are able to make the changes...

Jan 2024
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Director

Relationship, Operations

I would strongly encourage Relatient to have a user group meeting because then people out on the...

Jan 2024
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Manager

Product

Our end users don't like Patient Engagement Platform. That is pretty much what we hear. The fact...

Jan 2024
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Manager

Culture, Relationship

The vendor does what they say they are going to do, but they don't do anything more than that, and...

Jan 2024
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Manager

Operations

When Relatient implemented new features, we didn't even know about some of them. The features just...

Jan 2024
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Manager

Relationship

We often end up calling the vendor to tell them their system is broken. There isn't proactive...

Jan 2024
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Manager

Relationship

For a while, we were complaining a lot. We were getting some executive involvement, but that has...

Jan 2024
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Manager

Loyalty, Value

The product is cost effective but not great. It is not a horrible deal, but it barely does what we...

Jan 2024
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CEO/President

Product

We have a lot of restrictions for patient self-scheduling with Patient Engagement Platform. For new...

Jan 2024
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CEO/President

Loyalty, Value

Relatient is not part of our long-term plans. We don't truly utilize all of the product's...

Jan 2024
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CEO/President

Relationship

Relatient has not been a partner. We were late for a deadline, and nobody from Relatient reached...

Jan 2024
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CEO/President

Value

Since we have gone live with Patient Engagement Platform, our usage rate both from our staff and...

Jan 2024
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CEO/President

Relationship, Operations

I can't remember Relatient ever reaching out for anything proactively after the go-live. Even when I...

Jan 2024
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Director

Product

I don't think that Relatient supports interoperability. I'm not sure that the application is...

Jan 2024
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Director

Relationship

In my mind, I have two vendors. One of them has regular meetings with us, and we have a...

Jan 2024
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Director

Relationship, Product

Relatient does our reminders. They do email reminders, text-based reminders, and phone reminders....

Jan 2024
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Director

Relationship

Relatient would benefit by assigning representatives to their customers and making sure that their...

Jan 2024
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Director

Relationship, Product

Things are not often customizable within the platform, and the result is that the platform ends up...

Jan 2024
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Director

Relationship

We can write an email to the vendor's support people. I don't know whether the vendor has phone...

Jan 2024
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Director

Operations, Product

Things are going fairly well with Relatient's product. When I have used it, it has been fine. We...

Nov 2023
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Director

Relationship

Our patients sometimes get frustrated, and I have talked to Relatient for support help to try and...

Nov 2023
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Director

Operations, Product

The admin side could be better with setting up employees and sending messages because if something...

Nov 2023
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Director

Relationship

The vendor used to have somebody that we could call, and they no longer have that. Our only option...

Nov 2023
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Director

Product

I really like how the system has algorithms. So if a patient replies a certain number of days out,...

Nov 2023
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Manager

Value

The questions in the product aren't great, so if users are trying to schedule on our website, our...

Nov 2023
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Manager

Loyalty, Relationship

The product is part of our long-term plans because it is standard for our health system. If the...

Nov 2023
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Manager

Operations

The system's implementation wasn't terrible, and Relatient will update us when they have rollouts...

Nov 2023
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Manager

Loyalty, Operations, Product

Relatient does a good job of integrating their system with our EHR. The transition between...

Nov 2023
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Manager

Product, Value

We have had trouble with the way our staff members use the system. We tell our schedulers that all...

Nov 2023
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Manager

Product

The vendor needs to improve some of the things they offer. For example, their waiting list doesn't...

Nov 2023
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Manager

Product

I wish the product could notice slots that open up the day before an appointment and work on filling...

Nov 2023
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Manager

Relationship

We have been trying to get all of our patients to be able to self-schedule so that we can increase...

Nov 2023
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Manager

Product

I would recommend the product for provider preferences because there aren't a lot of similar...

Nov 2023
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Director

Product

The system isn't difficult to use. Some of the set up necessary on its backend is a bit of a mess...

Oct 2023
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Director

Product

I think Patient Engagement Platform is a good tool. However, we aren't able to set up our own...

Oct 2023
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Director

Loyalty, Product, Value

The product probably has options that would meet our current needs, but unfortunately, there are...

Oct 2023
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Director

Product, Value

Relatient's system helps us send out mass messages to patients about things like COVID-19 vaccines,...

Oct 2023
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Director

Product, Value

As we have used Relatient's system for appointment reminders, we have definitely noticed a huge...

Oct 2023
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Director

Relationship

Relatient no longer sends out communications. We just have to call them.

Oct 2023
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Director

Relationship

My biggest complaint is that there is a lot of turnover with Relatient. It is hard to figure out who...

Oct 2023
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Director

Relationship

Once we find the right people in Relatient, they help us. They bend over backwards. If I were to...

Oct 2023
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COO

Operations

Relatient offers a pretty simple product, but we also didn't get a huge amount of training. We had...

Oct 2023
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COO

Relationship

I have no contact with the vendor at all other than with the support team. I tried to make a...

Oct 2023
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COO

Product

Relatient's product makes it easy to communicate with patients. One of my favorite features is that...

Oct 2023
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COO

Relationship, Product

It is very easy to send out broad communication to all of the product users and a selection of those...

Oct 2023
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Analyst/Coordinator

Loyalty

Our EMR vendor has a partnership with another patient engagement company, so we are migrating to...

Oct 2023
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Analyst/Coordinator

Product

Relatient's system has been pretty solid all around when issues have come up with adding new...

Oct 2023
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Analyst/Coordinator

Operations

When we first started with Relatient, they had a guide that was basically like a template for new...

Oct 2023
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Analyst/Coordinator

Relationship, Product

When we report an issue, it will get resolved pretty quickly. However, more recently, that time...

Oct 2023
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Analyst/Coordinator

Product

Patient Engagement Platform is a fantastic product. It is really easy for our group to troubleshoot...

Oct 2023
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VP/Other Executive

Relationship

The biggest reason I like Relatient is their customer service. Relatient is very responsive and...

Oct 2023
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VP/Other Executive

Value

Relatient's platform has greatly reduced our no-show rate. We are under the national benchmark now....

Oct 2023
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VP/Other Executive

Relationship, Product

I don’t think there is anything I would do differently with Relatient other than ask Epic to partner...

Oct 2023
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VP/Other Executive

Loyalty, Value

We are looking at a new product for patient engagement. If we go with that, then we would have to...

Oct 2023
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Manager

Relationship

Relatient is a great company, and I have no complaints.

Aug 2023
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(0)
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VP/Other Executive

Loyalty

We were looking to find something better than Relatient's product. The vendor decided they were...

Aug 2023
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(0)
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VP/Other Executive

Culture

The part of the system that we were using worked well. Relatient's product does what it was supposed...

Aug 2023
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VP/Other Executive

Culture

Relatient has already been replaced. The vendor was going to make me put in a new request at the...

Aug 2023
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VP/Other Executive

Product

If someone has a home number in our EMR, that will transfer over to a cell number in Relatient, and...

Jul 2023
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VP/Other Executive

Value

Relatient’s pricing is good. It is very appropriate pricing.

Jul 2023
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VP/Other Executive

Operations

There is really not much training that the vendor provides. Once the solution is implemented, it is...

Jul 2023
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VP/Other Executive

Loyalty

Relatient is not putting money into their research and development to integrate with all EMRs....

Jul 2023
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VP/Other Executive

Relationship, Product

We can pull up reports easily. If someone says a patient didn’t get a call, we can very quickly go...

Jul 2023
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VP/Other Executive

Product, Value

When there are emails that go out to the patients, the link goes to our patient portal and the...

Jul 2023
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VP/Other Executive

Relationship

If Relatient truly had a vision, then they would be reaching out to us with new product development...

Jul 2023
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VP/Other Executive

Relationship

When we ask for things, the vendor won't make changes that are going to affect their software, or...

Jul 2023
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VP/Other Executive

Loyalty

We are looking for another more robust solution with online scheduling, but we are currently with...

Jul 2023
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VP/Other Executive

Relationship

Relatient’s customer support team is not very good. We have a very difficult time reaching directly...

Jul 2023
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VP/Other Executive

Product, Value

The one good part of Relatient’s solution is the text-to-pay functionality. At first, we were...

Jul 2023
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Manager

Loyalty, Relationship

We are kind of scaling back what we use Relatient's product for now. We have had trouble with some...

Jul 2023
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Manager

Relationship

We would like to see better support. There are a lot of times when we have to go through the support...

Jul 2023
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Manager

Loyalty, Product

With the product, the actual integration and things that we use have gotten better. I think the...

Jul 2023
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Manager

Product

Patients have to have an appointment so we can start text messages with them through the platform.

Jul 2023
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(0)
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Manager

Loyalty

We are going to a whole new electronic medical record with the same functionalities we get from...

Jul 2023
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Manager

Relationship

Relatient needs some better technical support to understand clinical practices and realistic...

Jul 2023
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(0)
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Manager

Relationship

We have talked to Relatient about fixing a few things, and those still haven't been fixed. Sometimes...

Jul 2023
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Manager

Operations

The system is relatively easy, and the implementation went pretty well. I was extremely satisfied....

Jul 2023
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(0)
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Manager

Operations

We have had some problems with the initial and ongoing training. In the beginning, we had problems...

Jul 2023
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Manager

Relationship

Relatient wants to be proactive. However, their proactiveness hasn't been great. When we meet with...

Jul 2023
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Manager

Relationship, Value

I wouldn't highly recommend Relatient. I would tell a small company that is just starting out to...

Jul 2023
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Manager

Product

The system's links can sometimes be rather confusing for patients. If a patient has multiple...

Jul 2023
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Director

Relationship

If Relatient notices that a provider wasn't added to their database correctly, they will call us and...

May 2023
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Director

Relationship

I recommend Relatient's system to all of our peers. Everyone is very happy with the system. When...

May 2023
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Director

Loyalty

I keep a list of products and services to recommend to others, and not every vendor ends up on that...

May 2023
||
(0)
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Director

Product, Value

Relatient is great because their system helps reduce our number of missed appointments. The system...

May 2023
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Director

Operations

Relatient did our initial training in the beginning, and that was great. The vendor doesn't do a lot...

May 2023
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Director

Product

In a single office, the system probably works great. We have offices all over the place, so things...

May 2023
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Director

Loyalty, Product

Relatient has a new tool, but in the version we have, I have no way to forward the patient’s...

May 2023
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Director

Operations

We don't get training to be honest. We get alerts if anything.

May 2023
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(0)
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Director

Loyalty, Product

The product has a broadcast feature that we are excited about because we want to be able to send out...

May 2023
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(0)
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Director

Relationship

There are a lot of things that we have proposed to Relatient, but those haven’t come, even years later....

May 2023
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Director

Loyalty, Value

We went with Relatient because we needed to get a virtual waiting room, and Relatient's platform was...

May 2023
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(0)
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Director

Operations

The vendor’s implementations are slowing down. I get told about resources or people changing on our...

May 2023
||
(0)
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Director

Loyalty

Recently, we wanted to add an eRegistration functionality. When we saw the functionality, we knew it...

May 2023
||
(0)
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Analyst/Coordinator

Operations, Product

The product is not hard to use; it is just sometimes hard to know what we are looking for unless we...

Apr 2023
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Analyst/Coordinator

Relationship, Value

Patient engagement products all work about the same. I don't think any product is better than...

Apr 2023
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Analyst/Coordinator

Relationship

Relatient doesn’t keep all of their promises. They just underwent a pretty large upheaval to their...

Apr 2023
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Analyst/Coordinator

Operations

Once the system has been implemented, it is good to go. Once it is live, it is pretty much...

Apr 2023
||
(0)
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Director

Product, Value

I like that we are able to send all our patients' intake information to them ahead of time, so...

Mar 2023
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(0)
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CEO/President

Loyalty

Before we purchased the platform, I did a lot of looking at different online scheduling platforms,...

Mar 2023
||
(0)
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CEO/President

Operations, Product

Relatient has the most robust scheduling system of the many vendors I have looked at, and the...

Mar 2023
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