Patient Engagement Platform Comments

 
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User Commentary

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CEO/President

Functionality and Upgrades

There are some bugs in Patient Engagement Platform, at least with the EMR that we use. There have...

Sep 2020
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CEO/President

Functionality and Upgrades

The only negative thing about Patient Engagement Platform is the customization. It should be easier...

Sep 2020
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CMIO

Service and Support

We don’t really have vendor executive support. We have a support email, and there might be an...

Sep 2020
 Helpful

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CMIO

Functionality and Upgrades

The product is more straightforward than others that we use. It basically just sends reminders.

Sep 2020
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Manager

Future Outlook

We have had some issues with Relatient’s appointment reminders; those issues took a while to get...

Sep 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

Relatient doesn’t avoid nickel-and-diming, and that is my biggest complaint. I go to my doctors when...

Sep 2020
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Director

Functionality and Upgrades

Relatient does really well. We combined the hospital and the physician groups, and at first glance,...

Aug 2020
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Director

Service and Support

Relatient does well with their customer service in their portal that we use, and their adaptability...

Aug 2020
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Manager

Interfacing and Integration

I hate to penalize Relatient in terms of supporting our integration goals because part of the issue...

Jul 2020
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Manager

Relationship

The vendor's executives are very involved. They are very open to talking.

Jul 2020
 Helpful

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Manager

Service and Support

I would give Relatient higher than the top score because of the way they have supported us during...

Jul 2020
 Helpful

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Manager

Functionality and Upgrades

The no-show rate was a huge win for us, and the health maintenance platform has been great for...

Jul 2020
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Manager

Service and Support

I don't know whether Relatient has had to do too much extra for us to support us through COVID-19,...

Jun 2020
 Helpful

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Director

Implementation and Training

Things were chaotic because of the sheer number of people that we needed to train. The product has...

Jun 2020
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Director

Other Observations & Comments

The solution does what we want it to do, but since the vendor acquired Everseat, that part of the...

Jun 2020
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Director

Functionality and Upgrades

The solution does what it is supposed to do. When we have an issue, it is because we are using the...

Jun 2020
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Director

Service and Support

The vendor’s support people have been very receptive. They have processes in place, and they follow...

Jun 2020
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Director

Other Observations & Comments

There have been times when the vendor has done an upgrade and changed something and told us after...

Jun 2020
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Director

Relationship

I have had the opportunity to hold meetings with the vendor’s executives, so I know that they are...

Jun 2020
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Director

Relationship

We got connected with Relatient through Everseat. Everseat had both appointment reminders and...

Jun 2020
 Helpful

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Director

Implementation and Training

I am a veteran of IT implementations, and implementing this product was fairly easy. Relatient was...

Jun 2020
 Helpful

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Director

Relationship

The system is a tremendous bargain for us. I almost feel guilty about how inexpensive it is....

Jun 2020
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Director

Other Observations & Comments

I hope the vendor resolves some of the issues that we have asked them to resolve. We will have to...

Jun 2020
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Manager

ROI / Cost (care and feeding)

We would probably buy the system again. It is kind of expensive for how little we need it, but it is...

May 2020
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Manager

Other Observations & Comments

I guess Relatient keeps their promises. We had some glitches when we first signed on, and the system...

May 2020
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Manager

Service and Support

The implementation services were actually pretty nice. If I can use the system, pretty much anybody...

May 2020
 Helpful

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Manager

Functionality and Upgrades

The system meets my expectations. It would exceed my expectations if it did everything that...

May 2020
 Helpful

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Manager

Functionality and Upgrades

We have seen that our no-shows have gone down because of the system. The biggest strength is the...

May 2020
 Helpful

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Manager

Functionality and Upgrades

I would recommend Relatient for their appointment reminders. With Relatient, their customers can add...

May 2020
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Manager

Functionality and Upgrades

I am frustrated because the vendor told us that sending mass text messages would be easy, but it is...

May 2020
 Helpful

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Manager

Functionality and Upgrades

Things are not automated with the mass-messaging tool. The integration between Relatient’s system...

May 2020
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Manager

Other Observations & Comments

I wasn’t exposed to any initial training. I haven’t had any ongoing training. There hasn’t been any...

May 2020
 Helpful

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Manager

Functionality and Upgrades

With Relatient’s system, there is a lot of data and information to pull out for the reports, and...

May 2020
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Manager

Relationship

There is not a lot of information coming from Relatient, and they are not being proactive. I haven’t...

May 2020
 Helpful

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CEO/President

Service and Support

The vendor’s people are very nice and very responsive. There are no personnel issues. The vendor is...

May 2020
 Helpful

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CEO/President

Technology

There are a couple of problems with Relatient in general. We are contemplating changing to another...

May 2020
 Helpful

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CEO/President

Functionality and Upgrades

The system’s interface is way too complicated for ordinary people to use. It is way too busy. Being...

May 2020
 Helpful

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CEO/President

ROI / Cost (care and feeding)

We are paying for a service that isn’t working as well as it should be. Without knowing what I would...

May 2020
 Helpful

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CEO/President

Functionality and Upgrades

The vendor’s interface is not user friendly. If something is too complicated, then training people...

May 2020
 Helpful

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CEO/President

Functionality and Upgrades

Relatient’s work is specialized, and they have maybe lost sight of the fact that not everybody can...

May 2020
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CEO/President

Functionality and Upgrades

We have patients that get reminder calls after their appointments have been canceled because the...

May 2020
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CEO/President

Functionality and Upgrades

Relatient seems to be constantly trying to do a better job. The vendor is making an effort. I am...

May 2020
 Helpful

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CEO/President

Functionality and Upgrades

If someone asked me whether I recommend Relatient's system, I would say that I don’t have a better...

May 2020
 Helpful

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Manager

Relationship

Overall, my experience with Relatient has been very positive. I have been exposed to Relatient on a...

May 2020
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Manager

Lessons Learned

The only limit that we have run into with Relatient is the way our organization has things...

May 2020
 Helpful

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Manager

Functionality and Upgrades

The system functions well and appropriately for what we use it for.

May 2020
 Helpful

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Manager

Functionality and Upgrades

The way Relatient structures or links account could be improved. Making one change across multiple...

May 2020
 Helpful

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Manager

Service and Support

In all my experience, Relatient has been prompt and good at responding to service requests. In order...

May 2020
 Helpful

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Manager

Functionality and Upgrades

Relatient's system is pretty much our reminder system for patient appointments. There hasn't been...

May 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

When it comes to getting our money’s worth, Relatient has been pretty easy to deal with. Their...

May 2020
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Manager

Relationship

When we implemented with Relatient, they were very responsive about the things we needed follow-up on....

May 2020
 Helpful

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Manager

Sales and Contracting

Relatient has kept their promises to date. I don’t have issues with Relatient's product not working...

May 2020
 Helpful

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Manager

Functionality and Upgrades

When it comes to upgrades, Relatient does things behind the scenes. So we don't have to schedule...

May 2020
 Helpful

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Manager

Functionality and Upgrades

In terms of ease of use, it takes a few tries in the system to get things right when we have to...

May 2020
 Helpful

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Manager

Service and Support

I haven’t had to use the ongoing support from Relatient. I don’t have any experience with their...

May 2020
 Helpful

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Manager

Service and Support

We have used the vendor quite a bit during the COVID-19 crisis, and everything we have tried to do...

May 2020
 Helpful

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Manager

Relationship

To my knowledge, the vendor has kept their promises to us. I didn’t negotiate the contract, so I...

May 2020
 Helpful

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Manager

Service and Support

The vendor has made some changes to the product, but they have been kind of slow to do that. We...

May 2020
 Helpful

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Manager

Implementation and Training

I vaguely remember the training we received from the vendor, and it was fine. I am able to use the...

May 2020
 Helpful

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Manager

Technology

The vendor has offered new technology, but we haven’t bought it. I would have loved to have...

May 2020
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Manager

Functionality and Upgrades

We have an issue with the text message restrictions. I don’t know whether this is something the...

May 2020
 Helpful

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Manager

Relationship

We worked on a project with Relatient, and they were in the process of getting something set up to...

May 2020
 Helpful

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Manager

Service and Support

The vendor can be a little difficult to get ahold of sometimes. We open a ticket and then wait to...

May 2020
 Helpful

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Manager

Relationship

We had to escalate some things to the vendor executives, and those things are still not resolved. I...

May 2020
 Helpful

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Manager

Functionality and Upgrades

The vendor is great at driving tangible outcomes. We have had only one hiccup. From the get-go, the...

May 2020
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Manager

Future Outlook

The last project we had with the vendor put a damper on everything, but I am optimistic that things...

May 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

The vendor enhanced our strategic objectives by giving us real-time tools to drive volume and...

May 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

Patient Engagement Platform saves us money because the system can push out so many things with...

May 2020
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Nurse

Functionality and Upgrades

We haven’t really needed Relatient’s help in the COVID-19 crisis yet, but I have used their...

May 2020
 Helpful

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Nurse

Functionality and Upgrades

The product does what we want it to do. The vendor has more things that they want us to use, but...

May 2020
 Helpful

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Nurse

Relationship

The vendor has made huge strides in the last few months in terms of their support. Before those...

May 2020
 Helpful

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Nurse

Service and Support

One of the vendor’s weaknesses is their quality of staff. The vendor took the cheapest help they...

May 2020
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Nurse

Other Observations & Comments

I have called the vendor a couple of times and have asked to be transferred up the chain to provide...

May 2020
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Nurse

Relationship

The vendor blew some clinic openings for me by not rolling out the service on the scheduled date. If...

May 2020
 Helpful

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Nurse

Functionality and Upgrades

Our goal with the product was to lower our no-show rate, and that hasn’t happened. I have lowered my...

May 2020
 Helpful

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Manager

Future Outlook

I used to be very loyal to Relatient. The system seems to work okay, but we periodically have blips....

May 2020
 Helpful

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Manager

Functionality and Upgrades

The onboarding process for Relatient was the most flawless one that I have ever had for any product...

May 2020
 Helpful

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Manager

Sales and Contracting

The reason I ding Relatient's system for working as it was promoted is that Relatient is slow to...

May 2020
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Manager

Service and Support

We have issues that come up every few months, and we do not get an instantaneous fix from Relatient....

May 2020
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Manager

Service and Support

Relatient has supported us through the COVID-19 crisis very well. All of the vendors we work with...

Apr 2020
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Manager

Service and Support

The Relatient platform is great. The vendor is very accommodating, and the platform works really...

Apr 2020
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Manager

Functionality and Upgrades

We don't need anything. The product does everything. We aren't thinking about changing. Our EHR...

Apr 2020
 Helpful