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KLAS Research Director - Adam Cherrington
Subject Expert

Adam Cherrington

Research Director

adam.cherrington@klasresearch.com

801-404-5273

 
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User Commentary

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Manager

When we first started, there wasn’t a lot of direct integration, but that is changing as we go...

Jun 2021
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Manager

We have been using the solution for just the patient engagement, and it has been good for that...

Jun 2021
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Manager

The vendor has grown a lot, and the support people don’t know us like they used to, but they do...

Jun 2021
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Manager

Relatient has made the system really user friendly. We can pull reports when we need to. I can also...

Jun 2021
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Manager

Relatient works really hard to take care of their customers. They worked really well with us last...

Jun 2021
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Manager

Relatient has a really good website at the administration level. If a patient calls and tells me...

Jun 2021
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Manager

The solution is definitely part of our long-term plans right now. When people present other products...

Jun 2021
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Manager

I haven't had any problems with Relatient. They have been a very good company to work with. I...

Jun 2021
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Manager

After the pandemic, we made some adjustments to the way that our texts, calls, and emails were sent...

Jun 2021
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(0)
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Manager

I enjoy the convenience of Relatient in that our front-desk staff does not have to waste time making...

Jun 2021
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(0)
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Manager

Relatient does not update with our EMR system in real time. From my understanding, appointment...

Jun 2021
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(0)
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Manager

To generate demand messages, we must do that within a week of the scheduled appointments. That is a...

Jun 2021
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(0)
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Manager

I would prefer if we were able to include each location's actual address in the text message that...

Jun 2021
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(0)
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Manager

It would be nice to edit a patient's parameters after they have been added to the queue. For...

Jun 2021
||
(0)
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Analyst/Coordinator

The solution is easy to use, and the reporting functions are extremely beneficial for our end users....

May 2021
||
(0)
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Analyst/Coordinator

The time that the vendor takes to resolve a problem has increased over the past few months. I am...

May 2021
||
(0)
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Manager

The Relatient system offers a lot more then I am trying to use. If I were more aware of and familiar...

May 2021
||
(0)
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Manager

Relatient is very easy to get into contact with. Their support is very simple. I fill out a ticket...

May 2021
||
(0)
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Manager

Relatient is innovative, and they come up with new items and new services very regularly. They keep...

May 2021
||
(0)
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Manager

The system is pretty easy to use. It is very dependable. The services that Relatient offers are very...

May 2021
||
(0)
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Manager

I feel a little nickel-and-dimed by Relatient, but it is not something I am horribly upset over. To...

May 2021
||
(0)
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Manager

The system provides me with a lot of guidance about patients. We get a report about the probability...

May 2021
||
(0)
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Manager

It is difficult to get someone from the vendor on the phone. I don’t have to call the vendor support...

May 2021
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(0)
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Manager

The surveys are limited to canned questions, and there is a real problem with random things...

May 2021
||
(0)
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Manager

The system is easy to use, but there are definitely better products out there. The vendor has done...

May 2021
||
(0)
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VP/Other Executive

I think I would buy this product again if I were starting over. The vendor is a nice company, and...

May 2021
||
(0)
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VP/Other Executive

Patients use the system mainly for the telemedicine facet. The system works well, but some patients...

May 2021
||
(0)
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VP/Other Executive

The vendor's support is a little slow. I don't think sending a zillion emails about features is...

May 2021
||
(0)
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Director

We only had one issue with Relatient's system. One of our provider groups had some issues where the...

May 2021
||
(0)
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Director

The product was very easy to roll out. Relatient works very easily with the other teams. Relatient’s...

May 2021
||
(0)
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Director

The whole product integrates so well with our EMR. It is pretty seamless, and our teams have no issues....

May 2021
||
(0)
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Director

Our clients love Relatient's system. Each time that we have a new client, we encourage them to sign...

May 2021
||
(0)
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Director

Our account representative from Relatient goes over the new products that they have, what is on...

May 2021
||
(0)
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Director

Relatient’s service has been great. They are very responsive to any issues that we have. Our clients...

May 2021
||
(0)
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Director

Relatient gives great demos to potential clients. I get great feedback from clients. They ask me for...

May 2021
||
(0)
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Director

Usually, our clients are not shy about complaining, but I do not get any complaints about...

May 2021
||
(0)
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Manager

I always say Relatient is the best out there. They have been probably the easiest company to deal...

May 2021
||
(0)
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Director

Relatient waived their implementation fees for us and gave us preferred pricing. That was huge.

May 2021
||
(0)
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Manager

Relatient has made some changes lately, and we are trying to wrap our head around the changes. They...

May 2021
||
(0)
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Manager

We like the ease of use. I can bring somebody in and train them to use Relatient's system in about...

May 2021
||
(0)
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Manager

Relatient's system gives us the ability to push messages in the event of an emergency, weather, or...

May 2021
||
(0)
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Manager

The individual I have been speaking to at Relatient has been open and appreciative of the feedback,...

May 2021
||
(0)
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Manager

We use Relatient’s system every day, and it does for us what we need it to do, but I log in to it...

May 2021
||
(0)
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Manager

The system's user interface has changed three or four times, and there has been no follow-up...

May 2021
||
(0)
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Manager

As long as we have the correct appointment types and the right providers, Relatient’s system is...

May 2021
||
(0)
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Manager

My only regret is that we didn’t start using patient reminders with Relatient's system sooner. I...

May 2021
||
(0)
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Manager

If we have to interface with the Relatient product, that is not an easy thing to do.

May 2021
||
(0)
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Manager

I have never needed to escalate anything with Relatient. Everyone I talk to knows what they are doing....

May 2021
||
(0)
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Manager

We plan to stick with Relatient as long as we continue to partner well together. The product gives...

May 2021
||
(0)
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Manager

Our support people from Relatient are very open with us. We have a one-on-one designated support...

May 2021
||
(0)
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Manager

Relatient could improve by working with some of their technical support staff on cross training. We...

May 2021
||
(0)
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VP/Other Executive

Relatient has been great, and our relationship continues to develop. The vendor has continued to...

Apr 2021
||
(0)
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VP/Other Executive

We have a dedicated agent for our needs in terms of adding and moving providers. It is good that the...

Apr 2021
||
(0)
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VP/Other Executive

We continue to validate the effectiveness of the tools and not just in terms of reliability and...

Apr 2021
||
(0)
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VP/Other Executive

I train the new users, but Relatient provides the training resources. If I asked the vendor to train...

Apr 2021
||
(0)
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CIO

We have never had any dealings with Relatient's executive team. My biggest concern is with the...

Apr 2021
||
(0)
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CIO

Appointment reminders are the Relatient system's bread and butter. The ease of use is pretty good;...

Apr 2021
||
(0)
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CIO

The health campaigns, surveys, and other things that Relatient offers aren't as easy as the...

Apr 2021
||
(0)
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CIO

The training from Relatient was very minimal. It was just on the portal. Relatient showed us a...

Apr 2021
||
(0)
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CIO

We did consider other solutions before we chose Relatient's. Our decision was influenced by a few...

Apr 2021
||
(0)
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Manager

The pricing is really clear cut with Relatient. They bill as promised. Our contract term is month to...

Jan 2021
||
(0)
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Manager

With on-demand messaging, there are some quirks. Users have to send multiple test messages to ensure...

Jan 2021
||
(0)
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Manager

The vendor's support people are easily accessed and great, but there are also people who aren't so...

Jan 2021
||
(0)
 Thank you  Helpful

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Manager

Relatient Patient Engagement Platform is definitely a part of our organization's short-term plans....

Jan 2021
||
(0)
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 or  to see details.

Manager

I get regular bulletins from the vendor, and those are helpful. Relatient appears to be listening...

Jan 2021
||
(0)
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Manager

We have been pleased by how accessible Relatient's customer service team and sales team have been....

Jan 2021
||
(0)
 Thank you  Helpful

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Manager

We are using Relatient's reminder and on-demand messaging systems. We are considering Relatient's...

Jan 2021
||
(0)
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Manager

The user interface is very easy to use and responsive. There are some quirks that can slow down a...

Jan 2021
||
(0)
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Director

The system is fairly easy for patients to use. But for us, the system is a bit convoluted,...

Dec 2020
||
(0)
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Director

Relatient is a one-stop shop. They have an answer for every need. We don't use all of the functions...

Dec 2020
||
(0)
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 or  to see details.

Director

Relatient's support people have been super supportive. They do quarterly check-ins. We have an...

Dec 2020
||
(0)
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Director

It is pretty easy to realize our money's worth. The data spells out that we are getting our money's...

Dec 2020
||
(0)
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Director

Our intent is to get things working and to forget about them. Our patients are doing their thing....

Dec 2020
||
(0)
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Director

One of the hard things we have had to push through with Relatient has been their acquisition of...

Dec 2020
||
(0)
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Director

There is no buyer's remorse. We absolutely want the product to be part of our long-term plans. But...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relatient has been faithful about addressing issues. They have been fair about account credits, and...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I had an issue with a customer service representative. That person was rude and condescending. The...

Dec 2020
||
(0)
 Thank you  Helpful

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Manager

We had another company before Relatient. That company referred us to Relatient. It was easy to get...

Dec 2020
||
(0)
 Thank you  Helpful

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Manager

Relatient was really good with the implementation. They helped me for longer than they planned to...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We get more hang-ups than confirmations. Some people just hang up. We have to educate patients. Most...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relatient reaches out to us monthly to check on us, and I appreciate that. In the beginning, the...

Dec 2020
||
(0)
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CEO/President

There are some bugs in Patient Engagement Platform, at least with the EMR that we use. There have...

Sep 2020
||
(0)
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CEO/President

The only negative thing about Patient Engagement Platform is the customization. It should be easier...

Sep 2020
||
(0)
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CMIO

We don’t really have vendor executive support. We have a support email, and there might be an...

Sep 2020
||
(0)
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CMIO

The product is more straightforward than others that we use. It basically just sends reminders.

Sep 2020
||
(0)
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Manager

We have had some issues with Relatient’s appointment reminders; those issues took a while to get...

Sep 2020
||
(0)
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Manager

Relatient doesn’t avoid nickel-and-diming, and that is my biggest complaint. I go to my doctors when...

Sep 2020
||
(0)
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Director

Relatient does really well. We combined the hospital and the physician groups, and at first glance,...

Aug 2020
||
(0)
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Director

Relatient does well with their customer service in their portal that we use, and their adaptability...

Aug 2020
||
(0)
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Manager

I hate to penalize Relatient in terms of supporting our integration goals because part of the issue...

Jul 2020
||
(0)
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Manager

The vendor's executives are very involved. They are very open to talking.

Jul 2020
||
(0)
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Manager

I would give Relatient higher than the top score because of the way they have supported us during...

Jul 2020
||
(0)
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Manager

The no-show rate was a huge win for us, and the health maintenance platform has been great for...

Jul 2020
||
(0)
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