cobas infinity lab Commentary
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Kyle Chilton
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KLAS Consultant - Kyle Chilton
 
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User Commentary

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Manager

Relationship, Relationship

Roche has always been so responsive to us, and they have always made sure that they have given us...

Aug 2023
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Manager

Relationship, Relationship

In the long run, Roche keeps all of their promises. There are going to be certain things that they...

Aug 2023
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Manager

Relationship, Relationship

Roche usually gets back to us fairly quickly, and we have direct contacts from the vendor who we can...

Aug 2023
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Manager

Operations, Operations

Roche’s training could be worked on a little bit, but that is an issue on both sides. That is a...

Aug 2023
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Manager

Product, Product

Roche could improve in the upgrades of the current solution as it progresses. There are little...

Aug 2023
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Manager

Product, Product, Value, Value

cobas infinity lab has helped us to achieve more efficient patient care and quality in our specimens...

Aug 2023
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Manager

Relationship, Relationship, Operations, Operations

I would tell other customers of Roche to absolutely utilize the resources provided by the vendor and...

Aug 2023
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Director

Product, Product

Something that sticks out is that now that our organization has grown, we are implementing the same...

Aug 2023
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Director

Product, Product

With cobas infinity lab, there are some challenges with some complex calculations where we have to...

Aug 2023
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Director

Product, Product

The use of cobas infinity lab helps us from an operations standpoint to minimize the overhead staff...

Aug 2023
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Director

Operations, Operations

Initially, the vendor provided a lot of training. We also had some on-site support, and then more of...

Aug 2023
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Director

Relationship, Relationship

We have dedicated people to go to for support whenever we have issues. We have direct access to...

Aug 2023
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Analyst/Coordinator

Operations, Operations

Because of COVID-19, most of our training was done online instead of in person. We struggled a...

Aug 2023
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Analyst/Coordinator

Operations, Operations, Product, Product

The product can be confusing to start. We set up a lot of quick shortcuts because the tabs weren’t...

Aug 2023
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Analyst/Coordinator

Product, Product

The product is doing a fairly good job of running the rules for automatic verification and holding...

Aug 2023
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Analyst/Coordinator

Relationship, Relationship

The vendor is very easy to get ahold of for tech support. If we have an issue with a rule or...

Aug 2023
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Analyst/Coordinator

Product, Product, Value, Value

There are a couple of little bugs that the vendor is still working on, so the system is not exactly...

Aug 2023
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Analyst/Coordinator

Relationship, Relationship

Some of the tickets that we open with Roche take a long time and go through multiple teams. Some...

Aug 2023
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Analyst/Coordinator

Loyalty, Loyalty

Roche won the RFP for our organization, so their product was to be our chemistry system. That was...

Aug 2023
||
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Analyst/Coordinator

Loyalty, Loyalty, Product, Product

The product drives data into a format that our information systems can use. The system takes the...

Aug 2023
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Analyst/Coordinator

Value, Value

We have gotten more than we paid for with cobas infinity lab. The investment and price have been...

Aug 2023
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Analyst/Coordinator

Relationship, Relationship

We would like Roche to have an online way to submit tickets so we do not have to call their support...

Aug 2023
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Analyst/Coordinator

Relationship, Relationship, Product, Product

The pain points in a laboratory are always turnaround time and quality. Quality is always number...

Aug 2023
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Analyst/Coordinator

Operations, Operations

Roche’s implementation services were very good, but the vendor is not staffed appropriately yet....

Aug 2023
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Analyst/Coordinator

Product, Product

The system is doing everything we need it to do now, but we need it to do more than it can now. We...

Aug 2023
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Analyst/Coordinator

Loyalty, Loyalty, Relationship, Relationship, Product, Product

We are not using the system to its fullest yet, but it has given us everything we have wanted it to....

Aug 2023
||
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Manager

Relationship, Relationship, Product, Product

Roche needs to continue to listen to what their customer base is saying because customers are their...

Aug 2023
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Manager

Loyalty, Loyalty

We selected cobas infinity lab because we previously had Roche analyzers, and cobas infinity lab is...

Aug 2023
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Manager

Loyalty, Loyalty, Product, Product

Some outcomes we have seen while using cobas infinity lab are faster turnaround times and confidence...

Aug 2023
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Manager

Operations, Operations

Roche’s training is very good. I recently went to a training session, and I enjoyed it immensely. I...

Aug 2023
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Manager

Value, Value

The return we receive from the product is worth it. I recommend cobas infinity lab quite a bit.

Aug 2023
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Manager

Operations, Operations

For cobas infinity lab, we really don't get any training either on-site or through Roche Diagnostics...

Aug 2023
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Manager

Relationship, Relationship, Operations, Operations

Roche’s phone support services have been very positive. Not enough people were trained as the...

Aug 2023
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Manager

Operations, Operations

Personally, I didn’t find the vendor’s online modules for training very helpful. The modules are...

Aug 2023
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Manager

Relationship, Relationship

Roche is very proactive in taking feedback and comments, so they do a very good job of making the...

Aug 2023
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Manager

Relationship, Relationship, Operations, Operations

When we upgraded the product, it was almost like implementing a new information system. There was a...

Aug 2023
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Manager

Relationship, Relationship

We have barely had any internal service tickets for the middleware in the solution. The hardware is...

Aug 2023
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Manager

Relationship, Relationship, Operations, Operations

Roche gave me a dedicated project manager who held my hand during the whole project. Most of the...

Aug 2023
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Manager

Product, Product, Value, Value

The product automates most of my work because Roche has helped me set it up just the way I want it....

Aug 2023
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Manager

Operations, Operations

The product was very new when we implemented it, and we were skeptical. The product was a challenge...

Aug 2023
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Manager

Relationship, Relationship, Operations, Operations

One of Roche’s key strengths is continued support. Roche has so many people and so many teams. A...

Aug 2023
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Analyst/Coordinator

Product, Product

cobas infinity lab is an LIS and not just middleware. We can use the system in a higher capacity...

Aug 2023
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Analyst/Coordinator

Loyalty, Loyalty, Product, Product

Our big expectation from the product was around workflows and routing specimens to the correct sort...

Aug 2023
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Analyst/Coordinator

Operations, Operations

I would tell someone implementing the solution to test things. Customers need to make sure they...

Aug 2023
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Analyst/Coordinator

Operations, Operations

Roche’s support is their greatest strength. The vendor does a really good job with infrastructure,...

Aug 2023
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Analyst/Coordinator

Product, Product

Roche needs to do a better job at calculation testing and verification. Right now, there is no good...

Aug 2023
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Analyst/Coordinator

Culture, Culture, Value, Value

Roche will tell us when they are doing work. They will send us work orders, but the orders have a...

Aug 2023
||
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Analyst/Coordinator

Relationship, Relationship

Roche is probably the best vendor to work with in that they will send people on-site. The vendor's...

Aug 2023
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