cobas infinity lab Commentary
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Subject Expert
Kyle Chilton
Solutions Manager
Commentary Summary
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User Commentary
Product
I can access information from all our sites through the product, and we can track just about any...
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Relationship
When Roche identifies issues, it would be nice if they would come back and say that they found that...
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Relationship
Roche meets with us regularly. We continue having calls and meetings with them, so we have open...
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Product
We have made many changes recently that have helped us shine a bit. We have the product flagging our...
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Loyalty, Relationship, Product
At this point, we are doing really well. We have found enough workarounds for the issues with cobas...
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Loyalty, Product
If Roche is going to continue down the road of QC review, I want to be able to access peer...
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Operations
The ongoing training has been okay. The initial training was poor because I was a generalist at that...
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Loyalty, Operations
My satisfaction with the product will probably be the same in a year. I don't know how quickly the...
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Relationship
The vendor just initiated the navify platform, which is a way to log a case with them without having...
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Culture
With the way we have our contract set up, the vendor is not individually charging us for anything....
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Operations, Product
The upgrades are meeting our needs, but some sort of hiccups usually come along with the upgrades....
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