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Identity Platform (Mostly Identity Governance)
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Justin Porter
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KLAS Research Director - Justin Porter
 
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User Commentary

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Director

Sales and Contracting

SailPoint is great about abiding by their original licensing pattern, no matter what connector they...

Jan 2023
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Director

Functionality and Upgrades

SailPoint's biggest strength is that they build the product with Identity Governance in mind. The...

Jan 2023
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Director

Service and Support

The customer success team has been extremely good, and the people at SailPoint have been very...

Jan 2023
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Director

Relationship

Product investment is one thing, but being an implementation partner is a pretty heavy requirement...

Jan 2023
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Director

Functionality and Upgrades

The product is built in such a way that it requires a lot of coding in XML to implement some of the...

Jan 2023
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Director

Implementation and Training

The training from SailPoint is extremely good, but it is not free. However, once we purchase both...

Jan 2023
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CISO

Functionality and Upgrades

Identity Platform is an extremely complex product, and it takes a lot of time to learn and be...

Dec 2022
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Manager

Implementation and Training

Everything went well with SailPoint's implementation. We worked with their team, so we did not work...

Dec 2022
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Manager

Service and Support

SailPoint’s support is very easy. For any type of problem we have, it is easy to submit a support...

Dec 2022
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Manager

Functionality and Upgrades

SailPoint's solution is as good as we thought it would be. It is very easy for a user to go in and...

Dec 2022
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Manager

Lessons Learned

Removal of access is a bit of a struggle in SailPoint's software. SailPoint's system is structured...

Dec 2022
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Manager

Service and Support

SailPoint has given us an opportunity to work with a lot of different SailPoint customers, and that...

Dec 2022
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Manager

Implementation and Training

SailPoint has really good training sites. They have quick trainings out there that are just a few...

Dec 2022
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Manager

Win/Loss - Why they were selected (by current clients)

We went with SailPoint's product because we wanted something that we could use in combination with...

Dec 2022
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Manager

Future Outlook

I expect my satisfaction with Identity Platform to increase in the future. There are some things...

Dec 2022
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CISO

Other Observations & Comments

We had some constraints on our implementation of Identity Platform that weren't the vendor’s fault,...

Dec 2022
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Director

Interfacing and Integration

After we bought the product, we found out that only part of the connector with our EHR worked as we...

Dec 2022
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Director

Win/Loss - Why they were selected (by current clients)

Our major requirement for our identity management solution was that it had to be able to interact...

Dec 2022
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Director

Implementation and Training

We uncovered a bug during the implementation that caused a lot of headaches. We had to do a...

Dec 2022
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Director

Future Outlook

After a lot of work, we are finally starting to put roles together and are onboarding additional...

Dec 2022
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Director

Service and Support

SailPoint’s help desk is usually pretty good when we have issues. We told SailPoint that we needed a...

Dec 2022
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Director

Functionality and Upgrades

SailPoint's system assigns new hires with Active Directory, and the system is tied to many different...

Nov 2022
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Director

Functionality and Upgrades

The hard thing about SailPoint's system is that it is a bear to configure. We are only using...

Nov 2022
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Director

Lessons Learned

In SailPoint's system, there is a configuration component that people may not understand, and they...

Nov 2022
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Director

Relationship

SailPoint does not have much involvement. The vendor has not grown, and that is why things are...

Nov 2022
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Director

Interfacing and Integration

SailPoint could provide more training for the system administration. In addition, the vendor could...

Nov 2022
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Manager

ROI / Cost

I amaze myself at how much I can squeeze out of the product. It has not given me performance issues...

Oct 2022
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Manager

Relationship

Before we started the project with SailPoint, they sent someone in to help us do an evaluation. That...

Oct 2022
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Manager

Functionality and Upgrades

There are things about Identity Platform that are less than ideal. For example, the product is very...

Oct 2022
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Manager

Lessons Learned

I would point out to a peer that using Identity Platform is not a simple task, and any organization...

Oct 2022
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Manager

Relationship

When it comes to vendors, I am picky. However, I have had as pleasant an experience with very few...

Oct 2022
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Manager

Service and Support

When I open a ticket with the vendor’s support team, it goes to someone who has done that specific...

Oct 2022
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Manager

Relationship

When we first did our implementation, we engaged SailPoint's professional services team to help us....

Oct 2022
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Analyst/Coordinator

Lessons Learned

SailPoint’s system can do so much. It can relieve or eliminate a lot of manual processes and can...

Oct 2022
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Analyst/Coordinator

ROI / Cost

SailPoint’s services were rather expensive. Identity Platform is a complex system, and it is rather...

Oct 2022
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Analyst/Coordinator

Implementation and Training

Identity Platform prevents me from doing a lot of things. I don’t have all the knowledge that is...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

Identity Platform has so many connectors, but there are a few missing things that would make things...

Oct 2022
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Analyst/Coordinator

Relationship

The vendor has their yearly Navigate conference and their user group. They send us notifications....

Oct 2022
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Director

Functionality and Upgrades

SailPoint's solution has been a very good product. We don't perceive that we will move to the...

Oct 2022
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Director

Other Observations & Comments

We have a lot of customizations in our provisioning processes. We don't see ourselves moving to...

Oct 2022
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Director

Functionality and Upgrades

We have gone through a few major upgrades with the platform, and they haven't been crazy. We had to...

Oct 2022
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Director

ROI / Cost

The system helps us standardize our provisioning processes. That is one of the key outcomes that we...

Oct 2022
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CISO

Relationship

We have experienced times when the cadence of communication from Sailpoint has dropped fairly...

Oct 2022
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CISO

Functionality and Upgrades

I don't know of another obtainable product that could have done things better than Sailpoint’s...

Oct 2022
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CISO

Service and Support

Sailpoint definitely listens to their clients. We have had a series of good conversations where we...

Oct 2022
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CISO

Interfacing and Integration

We have had a couple of problems with a few connectors in the product, but the product is a huge...

Oct 2022
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CISO

Functionality and Upgrades

Overall, we are pretty happy with the product. We have some of the same challenges that everyone...

Oct 2022
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CISO

ROI / Cost

SailPoint’s product has a very large tool kit and is not cheap.

Oct 2022
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CISO

Functionality and Upgrades

Our experience with SailPoint's services and the product has been very positive. The challenges we...

Oct 2022
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CISO

Lessons Learned

We would like to see more connectors built for healthcare provisioning in the store. Things around...

Oct 2022
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CISO

Functionality and Upgrades

The product interface could be more user friendly, but I don’t know whether other tools are much...

Oct 2022
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CISO

Interfacing and Integration

The integration with SailPoint is a gap for us. We should do more integration and more monitoring as...

Oct 2022
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CISO

Future Outlook

We are pretty set with SailPoint. If we start making any consideration of a change, it would...

Oct 2022
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CISO

ROI / Cost

The SailPoint platform is probably not the least expensive solution on the market, but SailPoint is...

Oct 2022
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CISO

Functionality and Upgrades

We are continually enhancing and adding to the product. We do governance with it, but we also do...

Oct 2022
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CISO

Technology

What has gone well with the product is that it has provided a system and a workflow to put some...

Oct 2022
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CISO

Technology

The most significant outcome from this product has been risk reduction. Another outcome is speed of...

Oct 2022
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Director

Technology

We did a full upgrade to the latest and greatest version of the product. We also upgraded all of the...

Oct 2022
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Director

Interfacing and Integration

The system is sold as the end-all, and there are a lot of integrations SailPoint has, but for some...

Oct 2022
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Director

Service and Support

Our account executives don't tend to be super knowledgeable about the platform. They have some...

Oct 2022
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Director

Relationship

The solution is pretty expensive, and regardless of the fact that we haven't really leveraged it...

Oct 2022
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Director

Functionality and Upgrades

I don't find the SailPoint platform to be super user friendly. I wish the product were more flexible...

Oct 2022
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Director

Service and Support

SailPoint’s support team can answer some questions, but they do a pretty consistent job point of...

Oct 2022
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Director

Functionality and Upgrades

There are more cost-effective, nimble solutions out there. SailPoint has two different offerings....

Oct 2022
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CISO

Interfacing and Integration

SailPoint's system didn't have the integration points necessary to support our EHR. That was a joint...

Sep 2022
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CISO

ROI / Cost

SailPoint oversold how easy it was to adopt and maintain Identity Platform. They underdelivered...

Sep 2022
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CISO

Sales and Contracting

We realized after the implementation that we needed SailPoint’s professional services team to get to...

Sep 2022
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CISO

ROI / Cost

The vendor is responsive as long as we pay our bills. Calls for aid are met with asks for additional...

Sep 2022
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CISO

Functionality and Upgrades

SailPoint's platform is not as intuitive and wizard driven as competing platforms. The vendor needs...

Sep 2022
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CISO

Technology

There is a shrinking need for dedicated identity management solutions. There are organic convergent...

Sep 2022
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Manager

Functionality and Upgrades

Identity Platform is basically the bread and butter of our access. Without the product, we are screwed....

Sep 2022
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Manager

Functionality and Upgrades

Someone can’t come into the company without understanding the product and expect to gain that...

Sep 2022
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Manager

Relationship

Identity Platform was broken recently, and the vendor didn't even notify us.

Sep 2022
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Manager

ROI / Cost

Identity Platform is great, but it is just very costly. I am sure there are other cheaper solutions...

Sep 2022
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Manager

Functionality and Upgrades

We definitely see the product's value, and we are very ready to use the product every chance that we...

Sep 2022
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Manager

Interfacing and Integration

We run into a few different hurdles with the interoperability of Identity Platform and our other...

Sep 2022
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Manager

Service and Support

If we run into any challenges with the product, SailPoint is very quick to set up discussions, talk...

Sep 2022
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Director

ROI / Cost

Overall, I am optimistic about the value proposition that SailPoint brings to the table. Without...

Sep 2022
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Director

Relationship

SailPoint is very reasonable with regard to managing licensing and everything. We haven't had any...

Sep 2022
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Director

Implementation and Training

SailPoint has excellent training available.

Sep 2022
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Director

Interfacing and Integration

SailPoint introduced a concept called predictive identity. However, I haven't seen anything new with...

Sep 2022
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Director

Other Observations & Comments

We are evaluating customer-identity and access-management products. We have SailPoint's product, but...

Sep 2022
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Director

Technology

The vendor hasn't expanded much on user-entity behavior analytics. There are products out there that...

Sep 2022
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Director

Future Outlook

SailPoint is doing well at staying on the industry trends. SailPoint is definitely on the cutting...

Sep 2022
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Director

ROI / Cost

Everyone, including SailPoint, is changing to a subscription model, so the SailPoint product has...

Sep 2022
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Director

Functionality and Upgrades

SailPoint was very easy to understand and very easy to pick up. I was able to manage the projects...

Sep 2022
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Director

Future Outlook

SailPoint is good at relationships. Probably due to COVID-19, we are not as up-to-date as we used to...

Sep 2022
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Analyst/Coordinator

Implementation and Training

The product is heavy out of the box, and putting it in was difficult. We weren’t really sure what to...

Sep 2022
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Analyst/Coordinator

Implementation and Training

We didn't have a good understanding going in of how difficult it would be to learn the product....

Sep 2022
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Analyst/Coordinator

Relationship

The vendor is more engaged now than they used to be. They are more mature in their approach to...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

The solution does what we need it to do. There are some gaps on the implementation services and...

Sep 2022
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Analyst/Coordinator

ROI / Cost

The front end of the system is pretty good for end users. When we can get applications into the...

Sep 2022
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CIO

Functionality and Upgrades

SailPoint has changed the paradigm. Everybody used identity management tools that were incredibly...

May 2022
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CIO

Functionality and Upgrades

Identity Platform is not a silver bullet. It doesn't solve all problems and is not going to solve...

May 2022
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CISO

Service and Support

SailPoint has gotten better at being proactive because they have a new client team that we are...

May 2022
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CISO

Functionality and Upgrades

SailPoint doesn't aggregate well with some intelligence identity. We have a ton of populations in...

May 2022
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CISO

ROI / Cost

SailPoint provisions and governs really well. We have done a lot of automation on the provisioning...

May 2022
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CISO

Functionality and Upgrades

If we don't provision a physician accurately, they don’t have access to one of the systems they are...

May 2022
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CISO

Lessons Learned

SailPoint clearly stood out in the market when we first chose to go with them. They still stand out...

May 2022
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CISO

Interfacing and Integration

What we hear from every vendor that does identity and access management is that we can automate a...

May 2022
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CISO

Functionality and Upgrades

What is lacking is the ability to have a connector that supports our software system's architecture....

May 2022
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CISO

Relationship

Things have been good on the relationship side. A few years back, things weren't so good on the...

May 2022
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Director

Implementation and Training

We have to purchase training, and we always seem to have an issue when we try to reach out to the...

Feb 2022
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(0)
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Director

Interfacing and Integration

SailPoint's system is programmed so that when someone comes on board, our HR people can just submit...

Feb 2022
||
(0)
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Director

Functionality and Upgrades

We have to have someone make a daily effort to configure the system because of the heavy lifting...

Feb 2022
||
(0)
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Director

Lessons Learned

I am basing a lot of my opinions about the product on the configuration that is needed for the tool...

Feb 2022
||
(0)
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Director

Relationship

The vendor's executive involvement has been very good. SailPoint's support is fine when we have...

Feb 2022
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