Identity Platform (Mostly Identity Governance) Commentary
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Jaren Day
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KLAS Research Director - Jaren Day
 
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User Commentary

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Manager

Culture, Value

SailPoint moved away from perpetual licenses to subscription-based licenses, so they are starting to...

Mar 2024
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Manager

Operations

I would like to see SailPoint have more detailed documentation for their implementation and upgrade...

Mar 2024
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Manager

Operations

For training, SailPoint has something like Epic's UserWeb that is user based and client engaged.

Mar 2024
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Manager

Product

The system has good uptime when it comes to upgrades. It is easy to extract data and send it out...

Mar 2024
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Manager

Loyalty, Product

There are a couple of things that SailPoint could improve in the system's user interface. I have...

Mar 2024
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CIO

Relationship, Product

We haven't had regression issues with SailPoint. They give us warnings when we have outdated...

Feb 2024
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CIO

Product

Identity Platform is pretty easy for the end users, but our developers struggle with some of the work....

Feb 2024
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CIO

Relationship

SailPoint’s support team is always really quick to respond.

Feb 2024
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CIO

Value

With SailPoint, we recognize the value of all this automation and AI improving the time it takes to...

Feb 2024
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CIO

Relationship, Value

SailPoint should improve the developer community to make it easy to find and train developers so we...

Feb 2024
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CISO

Product

SailPoint is often behind compared to other vendors' releases. Maybe there are more features or more...

Jan 2024
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CISO

Product

I think SailPoint wants to get into a big data analytics model, and they don't want to deal with the...

Jan 2024
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CISO

Value

I recently got an increase in licensure to pull clinical information from our EHR. We need a large...

Jan 2024
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CISO

Operations, Product

We had a great deal of trouble getting the system up and running, and while we do have it up and...

Jan 2024
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CISO

Loyalty, Product

Despite the challenges that we have had with the system, our executive still wouldn't have chosen a...

Jan 2024
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CISO

Relationship

The vendor has a professional services team that they talk with for things, and there are items that...

Jan 2024
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CISO

Culture, Relationship

SailPoint has been pretty fair in terms of the time they have given us and the ways they have billed...

Jan 2024
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CISO

Loyalty

Hopefully, once we make some internal changes to the way we use the system, it will work. I am...

Jan 2024
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CIO

Product, Value

We have automated all of our identity and access management based on job families. When someone...

Dec 2023
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CIO

Product, Value

The product has moved the needle in risk reduction. As everybody knows, the most dangerous vector in...

Dec 2023
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CIO

Relationship, Product

SailPoint’s product is amazing. The challenge with the identity and access management solution, like...

Dec 2023
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CIO

Operations, Value

The downside of SailPoint is that they rely completely on third-party consultants for the...

Dec 2023
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Director

Operations

SailPoint doesn't help with anything with our implementations except for support and answering questions....

Nov 2023
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Director

Operations, Value

SailPoint has classes, but we have to pay for every class we take.

Nov 2023
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Director

Loyalty, Product, Value

Upgrades take some effort because we use Identity Platform in its basic format, and we sometimes...

Oct 2023
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Director

Product

SailPoint hasn’t really promised anything, but the tool is functioning as best as it can right now....

Oct 2023
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Director

Value

Identity Platform hasn't really fit the bill. SailPoint has a cloud version, but we have to pay for...

Oct 2023
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Director

Loyalty, Operations, Product

The functionality is not what is missing. The tool is not intuitive. With the training, we could...

Oct 2023
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CISO

Loyalty, Value

When we looked at the cloud version of the system during our final implementation, the vendor's...

Oct 2023
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CISO

Product

The system's user interface could be a little better. I don't think that it is bad, and a lot of the...

Oct 2023
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CISO

Product, Value

There are some additional AI capabilities on the cloud version of the platform that seem on the...

Oct 2023
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CISO

Relationship, Value

SailPoint does quite a bit of workshopping with us to try to understand where we are right now and...

Oct 2023
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Manager

Operations

I don't get training on Identity Platform too often without doing it myself, but the training is...

Sep 2023
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Manager

Value

I don't remember my SailPoint contact’s name. That should say something. And the price of Identity...

Sep 2023
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Manager

Value

SailPoint is good in that when we fluctuate licenses or do something incorrectly, they are always...

Sep 2023
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Manager

Product

Identity Platform is a pretty good product. I don't really have any complaints. It is extremely...

Sep 2023
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Director

Relationship

We have had much less interaction with SailPoint recently. Our customer success manager changed...

Aug 2023
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Director

Loyalty

I am very interested in the vendor’s plans to introduce a cloud platform because we are going toward...

Aug 2023
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CISO

Loyalty

SailPoint is a pain when it comes to making changes. The system isn't part of our long-term plans....

Aug 2023
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CISO

Relationship, Product

We have had success with stabilizing Identity Platform and getting it ready to become an automation...

Aug 2023
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Analyst/Coordinator

Loyalty, Value

The vendor is trying to get us to the cloud and wants us to do a cloud assessment, but I think there...

Jul 2023
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Analyst/Coordinator

Relationship

The product was great; the service was what we struggled with. The service matured a bit, but maybe...

Jul 2023
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Analyst/Coordinator

Product

The product is integrated with all of our identity master areas, including the ERP and one of our...

Jul 2023
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Analyst/Coordinator

Product

We continue to expand the product’s capabilities, and the upgrades are going really well. We have...

Jul 2023
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Analyst/Coordinator

Operations

When we began with SailPoint, we did not understand the options from an integration perspective. We...

Jul 2023
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Analyst/Coordinator

Product

The product really plays because of the way it fits our organization, the functionality that is in...

Jul 2023
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