Identity Platform (Mostly Identity Governance) Commentary
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Subject Expert
Jaren Day
Research Director
Commentary Summary
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User Commentary
Value
We have to pay for Identity Platform, but we get the quality if we pay. It is still the best in the...
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Operations, Value
SailPoint is a solid vendor with a solid solution. The implementation is a little expensive, but the...
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Value
We have high expectations, but for what it is worth, SailPoint has met our high expectations. We...
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Operations, Product
The last upgrade for Identity Platform went really well. We didn't bring in a bunch of consultants...
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Operations
SailPoint is just lagging, but their new cloud versions may be doing better. The versions that we...
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Product
The Identity Platform product is good. It has had one of the longest runs on the top quadrant of...
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Product
SailPoint could further invest in AI and access governance capabilities. I would like to see more...
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Product
Our issue with the product's ease of use is with how the templates are set up in the on-premises...
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Value
We are in an on-premises environment, and SailPoint is trying to get people to move away from that...
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Relationship
SailPoint needs to show us a road map. I have not seen a published road map on what to do with an...
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Value
We haven't been seeing a return on our investment with the amount of effort that it takes for us to...
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Culture, Value
SailPoint moved away from perpetual licenses to subscription-based licenses, so they are starting to...
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Operations
I would like to see SailPoint have more detailed documentation for their implementation and upgrade...
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Operations
For training, SailPoint has something like Epic's UserWeb that is user based and client engaged.
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Product
The system has good uptime when it comes to upgrades. It is easy to extract data and send it out...
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Loyalty, Product
There are a couple of things that SailPoint could improve in the system's user interface. I have...
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Relationship, Product
We haven't had regression issues with SailPoint. They give us warnings when we have outdated...
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Product
Identity Platform is pretty easy for the end users, but our developers struggle with some of the work....
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Relationship
SailPoint’s support team is always really quick to respond.
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Value
With SailPoint, we recognize the value of all this automation and AI improving the time it takes to...
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Relationship, Value
SailPoint should improve the developer community to make it easy to find and train developers so we...
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Product
SailPoint is often behind compared to other vendors' releases. Maybe there are more features or more...
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Product
I think SailPoint wants to get into a big data analytics model, and they don't want to deal with the...
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Value
I recently got an increase in licensure to pull clinical information from our EHR. We need a large...
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Operations, Product
We had a great deal of trouble getting the system up and running, and while we do have it up and...
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Loyalty, Product
Despite the challenges that we have had with the system, our executive still wouldn't have chosen a...
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Relationship
The vendor has a professional services team that they talk with for things, and there are items that...
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Culture, Relationship
SailPoint has been pretty fair in terms of the time they have given us and the ways they have billed...
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Loyalty
Hopefully, once we make some internal changes to the way we use the system, it will work. I am...
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