Fluency for Imaging Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Loyalty, Relationship, Value
The value we have found in the product comes from its dependability throughout years of service and...
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Product
We like Fluency for Imaging's general ease of use. It is a fairly stable system. That is always...
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Product
Our radiologists have expressed the need for some improvements to Fluency for Imaging's speech...
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Operations
It would be good to have Solventum account managers reach out and offer training. I can definitely...
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Operations, Product
I would like to see Solventum improve Fluency for Imaging's searches so that we can figure things...
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Relationship
I just want to give kudos to everyone I have worked with on support and development teams at...
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Relationship
When issues come up or when Solventum sees problems at any of their other sites, they give us a...
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Relationship
The radiologists have historically been very happy with Fluency for Imaging’s dictation recognition...
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Loyalty
The new version of Fluency for Imaging that Solventum is working on currently is going to pull them...
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Loyalty
Fluency for Imaging is not part of our long-term plans. We have been using an internally developed...
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Value
For the most part, Solventum avoids charging for every little thing. With the new environment,...
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Loyalty
Fluency for Imaging is perhaps not a part of our long-term plans. Those systems are easy to change....
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Loyalty, Relationship
The two things we like about Fluency for Imaging are Solventum's support team and the fact that the...
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Product
I don't mind Fluency for Imaging. A lot of conversation is made about vendor names and stuff like...
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Operations
The best thing about Fluency for Imaging is that the training for a voice recognition system is...
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Value
Fluency for Imaging is not too flexible anymore. Solventum put the solution into the cloud space,...
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Relationship
Solventum’s customer support team is pretty solid. However, Solventum doesn’t have anybody other...
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Value
There are some things that Solventum charges extra for. There was a very timely thing that they were...
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Relationship
We would like a faster response time on our tickets to Solventum. The response time is maybe 24...
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Product
Everything has gone smoothly with Solventum this year. Fluency for Imaging is efficient. It has very...
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Product
Fluency for Imaging works and performs well. We need a reliable service that also has downtime...
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Product, Value
Fluency for Imaging is a very low-maintenance program in general. It works as expected, and that is...
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Operations
We haven't really had much reason for training, but Solventum will do it when we need it.
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Product
Solventum’s delivery of new technology that meets our needs rates just above the middle of the road...
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Operations
We haven't had much of a reason for training from Solventum. But they do it when we need it.
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Relationship
I have never seen the actual person I talk to who works for Solventum outside of a call. I have...
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Relationship
Fluency for Imaging has been great. I have had no issues. Solventum has been great at working with...
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Loyalty
Fluency for Imaging is not part of our long-term plans. The organization is transitioning to a...
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Relationship, Operations
We did an upgrade with 3M recently, and that wasn't an issue. I didn't interact directly with 3M,...
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Loyalty
I am unsure whether Fluency for Imaging is part of our long-term plans. We are looking at other...
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Operations
The vendor does a lot of remote training, but that is not always great, especially for radiologists...
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Operations, Product
Implementations are very tough with our third-party systems. We needed to add additional exams and...
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Relationship, Product
We like that we have the ability to customize the solution to meet our needs. We also like the...
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Relationship, Product
Fluency for Imaging does a wonderful job of rendering reports.
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Loyalty, Relationship
Solventum struggled with developing resources and being nimble. However, they have not been nimble....
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Product
Fluency for Imaging's voice recognition is hands down the best that we have seen. The integrations...
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Loyalty
Whether Fluency for Imaging is part of our long-term plans is up for debate. I hope that we will...
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Product
Fluency for Imaging is lacking for end users. For example, we have the ability to automate more and...
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Operations
The initial training was awesome, and we haven't had a use for any ongoing training. The system is...
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Value
There is an hourly charge if we need anything done with the vendor. We haven't had to do anything in...
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Operations, Product
Right out of the gate, the product picked up the dialects and reports. I have a lot of foreign...
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Product, Value
Fluency for Imaging does exactly what we need it to, and it is integrated with every system we need...
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Loyalty, Relationship
Solventum is getting ready to release a new update, and they have kept us very up-to-date on what it...
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Relationship
I have never received training for Fluency for Imaging, but the support that we receive from the...
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Loyalty
We are looking at an AI solution that could potentially replace Fluency for Imaging. One of the...
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Product
Fluency for Imaging is typically a reliable, user-friendly product for radiologists. We have been...
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Product
Solventum's templating for radiologist reports should be so much further along than it is. We should...
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Product
For me, one way Solventum is not meeting my needs is that the solution has to have a period at the...
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Loyalty, Relationship
Solventum just came out with a new support that I am cautiously optimistic about.
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Relationship, Product
I don't know why it is, but servers will go sideways, and somebody, whether it is Solventum or RIS,...
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Loyalty
Fluency for Imaging is not part of our long-term plans. The PACS product we are moving to replaces...
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Relationship
We have regular calls with Solventum regardless of whether we need them. Solventum usually has a...
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Product, Value
Solventum's prices are decent, and we were very satisfied with our implementation of the system. The...
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Culture, Product
Solventum doesn't keep all of their promises. Initially, they promised us some flexibility and some...
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Product
There have been some glitchy words and things here and there with the solution that our radiologists...
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Operations
I don't think there is as much radiologist training for the solution as we would have liked. There...
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Relationship
Solventum is there to help us figure out anything we need. They have good support, and we have a...
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Product
We don't feel like we are overpaying for Fluency for Imaging. We don't have any issues with it. We...
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Culture, Relationship
The only people I generally deal with at Solventum are the service desk folks, and I'm extremely...
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Loyalty, Product
MModal Fluency for Imaging is extremely user-friendly. I thoroughly enjoy working with it. I worked...
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Relationship
Solventum has great leadership; they are extremely easy to work with. If we have a problem, we can...
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Value
Interestingly, MModal Fluency for Imaging is our number-one system for integration because we use...
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Relationship
Even though the vendor has changed hands a few times since we got MModal Fluency for Imaging, there...
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Loyalty, Product
One major thing we want is for MModal Fluency for Imaging to be Microsoft Edge compatible natively....
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Relationship
I usually have an issue with Solventum’s first level of support, and when I escalate things to our...
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Loyalty, Product
One thing that would be nice with MModal Fluency for Imaging is to have a browser-based application...
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Product
MModal Fluency for Imaging is very good and very stable. The speech recognition is good; we rarely...
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Operations
There is not really any ongoing training plan with Solventum. They don't hold any online sessions...
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Relationship
Solventum’s support is great. When we have an issue, they are quick to reply. Our area manager is...
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Relationship, Product
I don't have any concerns at all. Solventum is a good company. The radiologists are happy with...
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Product
I think Solventum is focused on improving the speech recognition aspect of the solution as well as...
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Product
Solventum doesn't make false promises at all. The solution does exactly what Solventum says it will...
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Operations, Product
I don’t like having downtime, so if the vendor wanted to wow me with their implementations, they...
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Product
Getting integration and standalone or reading devices with this application has been a challenge....
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Operations
The ease of use for this product is great, even for foreigners, as certain language barriers can...
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Relationship
I have no issues with the support from Solventum. They call back really quickly, and I have never...
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Loyalty, Product
If I were looking at solutions again, it would be very close between MModal Fluency for Imaging and...
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Product
I haven't seen the application really change with upgrades. It is the same application doing the...
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Relationship
There used to be a decision maker who was initially involved or at least was aware of our complaints...
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Product
Solventum is pushing out upgrades directly to the workstations, and some of those upgrades are...
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Loyalty, Value
A year from now, I think we are just going to see more of the same. We know who we are working with....
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Product
We would like Solventum to be asking us things like how they can help us increase efficiency for our...
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Relationship
If we have a problem, there is a support phone number and an email. In one of my outreaches to the...
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Loyalty
There were promises related to fixing bugs quickly; instead, that process has turned into submitting...
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Product
Solventum's ability to deliver upgrades has gotten better. Before, I would have to do a whole...
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Relationship, Product
I have entered a lot of feature requests for MModal Fluency for Imaging. The process is slow. My...
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Operations, Product
MModal Fluency for Imaging is very easy to learn. I train users on the basics. The system is pretty...
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Operations
We don't really use Solventum’s training that much. The training the vendor has online is iffy. I...
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Relationship
Solventum’s support people have been great. I have been working with them for several years, so the...
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Product
Solventum needs to tighten up their search function for MModal Fluency for Imaging. Even on their...
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Culture, Value
Recently, we had to make a quick change. It was outside of our contract, and I forgot what it was...
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Operations, Product
MModal Fluency for Imaging is very user friendly. It is very easy to learn the voice recognition of...
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Relationship
Instead of calling Solventum’s support, now we go online to put a ticket in, and they are very...
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Product
MModal Fluency for Imaging works very well. MModal Fluency for Imaging is very user friendly. It is...
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Operations, Product
We had one upgrade that didn't go very smoothly, but it got resolved. When it comes to making the...
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Product
With Solventum, detaching and moving into the cloud is a lot more than just hot technology jargon....
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Product
From the radiology side of things, the accuracy of MModal Fluency for Imaging is pretty astounding....
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Relationship
Regardless of whether an interaction is with my account representative, the technical specialists,...
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Loyalty, Product
A lot of platforms are moving to the cloud and starting to integrate large language models, which...
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Loyalty, Relationship
From the technical side of things, I can't speak enough about how responsive and thorough...
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Loyalty, Relationship, Product
There is always something that can be done with the system. Solventum would continue working on...
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Loyalty, Product
Right now, everything works extraordinarily well in the system, and that is coming from someone who...
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Relationship
Solventum is very responsive, and they have always been extraordinarily supportive. If we say that...
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Relationship
MModal Fluency for Imaging is solid and never goes down. I think it has probably been a year or more...
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Product
We have good integration with our PACS.
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