Clinical Communications Commentary
Filtered view: (Ambulatory/Post-Acute Care)
Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Culture, Relationship
symplr is pretty easy to get along with.
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Product
We did a recent upgrade to the solution, and there were some kinks with that. There have been...
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Relationship
If somebody calls me from symplr, they are usually looking for a survey. Otherwise, we never hear...
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Relationship
In terms of support, the person who communicates with me is not the kindest. I try to keep in mind...
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Product, Value
The system allows us to communicate from a HIPAA standpoint, and that is about it.
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Culture, Product
The product works as promoted. It meets the needs of communication between people. Perhaps if the...
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Loyalty, Product
The ease of the app is great. That was one thing that I liked from the beginning. The longer I have...
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Product
The biggest thing is the reporting in terms of being able to search through. If we could title...
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Operations
We haven't had any issues with upgrades. There has been no support for those, but we have been fine....
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Loyalty, Relationship
It is very hard to get customer service, and I don't talk to anybody at symplr’s organization. With...
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Product
When I'm trying to run reports to go back and look at communication between my staff members, it is...
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Product
The system works great in terms of what we need in communicating with people; we don't have any...
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Product
I like the ability to find providers in our community if they are on symplr's system. Unfortunately,...
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Product
There are little things in symplr's solution that do not work in our community. Most of the setups I...
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Product
I'm not a big fan of the fact that I cannot read the messages on my smartwatch. That has been a...
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Relationship
Our relationship with symplr has been very quiet. It is crickets right now. We would like them to be...
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Operations, Product
The search functionality in symplr's system is not ideal, especially with multiorganization setups....
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Value
I probably would not buy the system again. I haven't seen too many enhancements that meet our needs....
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Culture, Product
What we use in Clinical Communications works as it is promoted. We haven't had any upgrade issues.
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Culture, Value
We never hear from symplr unless they want to sell us something or want more money. Our other...
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Culture, Value
I have been trying to get away from symplr for a long time, so I would be not buy symplr again. My...
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Relationship, Product
We just use the solution for communication, and we have no problem with it. It works great for our...
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Relationship, Operations
The symplr team I worked with was hit-and-miss. I have issues communicating with symplr's people...
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Product
I believe overall Clinical Communications is a product that can be extremely useful.
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Relationship
I haven't had any big problems, so I haven't had a need to ask symplr for anything. We get emails...
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Product
Clinical Communications is a good product. Clinical Communications is easy to use. It is very...
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Operations, Product
The one thing that would be helpful for me to understand is how to submit a product enhancement to...
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Operations
For end users, it would be nice if symplr had some training videos or YouTube tutorials that we...
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Relationship
symplr always seems to have somebody that I can talk to directly when I call their help desk, so I...
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Culture, Product
Clinical Communications works as intended, but it isn't like it is the best thing ever. It just...
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Product
Our biggest challenge is with finding and adding providers because the system is tied to their NPI...
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Relationship, Product
I would like to see symplr have some configuration items that would allow for ease of changing our...
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Culture, Relationship
For the most part, symplr does a good job at meeting their promises. symplr is proactive, but we...
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Product, Value
When we got Clinical Communications, it was the only solution out there. It was a great product at a...
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Culture, Value
symplr has altered their business model, which has moved the price point up. We use only a small...
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