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symplr Physician Scheduling Commentary
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Subject Expert
Mark Allphin
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
It's been a while since we were actually trained. symplr provided us with information and tutorials....
symplr used to be SpinFusion. When they were SpinFusion, they were definitely smaller, but our...
We just stopped using symplr Physician Scheduling. We went to a different scheduling program. I...
We have a bulletin board where we put up shifts that people have dropped, and there is an issue with...
I haven't been able to get someone on the phone for months. The phone just rings. That is an...
The vendor doesn't really make promises. They just say that they will work on things. I don't think...
It would be helpful if we could integrate symplr's system with our payroll system rather than having...
There are bugs in the system that take a long time to get fixed. We have talked as a department...
Commentary Summary
Comment Type Breakout