symplr Physician Scheduling Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Loyalty, Value
We have a bulletin board where we put up shifts that people have dropped, and there is an issue with...
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Relationship
I haven't been able to get someone on the phone for months. The phone just rings. That is an...
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Relationship
The vendor doesn't really make promises. They just say that they will work on things. I don't think...
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Product
It would be helpful if we could integrate symplr's system with our payroll system rather than having...
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Loyalty, Product
There are bugs in the system that take a long time to get fixed. We have talked as a department...
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Relationship
symplr’s customer support team has been good. They have always been able to meet all of our...
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Relationship
The biggest thing that could use work is symplr's turnaround time and communication for tickets....
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Operations, Product
In terms of whether I would recommend symplr Physician Scheduling to a peer or friend, I could...
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Loyalty, Product
On the most simplistic level, symplr Physician Scheduling's functionality absolutely meets our needs...
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Relationship
I don’t know anybody at any level at symplr. symplr was a small company when we got symplr Physician...
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Culture, Relationship, Product
symplr Physician Scheduling works as it should, aside from some downtime. I would give the product's...
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Value
From what I know, we got a good deal with the original company, and symplr is honoring that because...
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Relationship
symplr delivers a solid product that meets our needs, but their customer support team for fixing...
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Loyalty, Relationship
My overall satisfaction with symplr Physician Scheduling is higher now than it was a while ago....
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Product
Nothing has changed in symplr's vision. Aside from a mobile app and website aesthetic rebranding,...
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Relationship
We are a rapidly growing group with a rapidly growing health network. Whenever I ask for small...
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Operations, Product
Whether I would buy symplr Physician Scheduling again is a tricky question. I am a creature of...
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Relationship
If symplr's promise is that they will deliver a product that can generate a schedule and run...
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Operations, Product
symplr Physician Scheduling is very easy to use. I walk every new CRNA through the software, and the...
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Loyalty
I have debated whether we should switch to a different scheduling program for years. There are other...
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Product
symplr Physician Scheduling doesn't really integrate with our OR schedule. I think there are other...
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Loyalty
symplr Physician Scheduling is fairly easy to use. It is more affordable than one of the more...
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Product
It takes a long time to generate a schedule. symplr Physician Scheduling has some quirks that make...
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Relationship
My experience with symplr has been up and down. The vendor used to be called SpinFusion, but they...
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Relationship
We would like to see quicker responses from symplr's executives and responses that actually answer...
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Product
Considering that we have tried to utilize other payroll systems with scheduling pieces, symplr's...
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Relationship
symplr is pretty good and responsive in terms of support. Usually, I can get somebody to pick up the...
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Relationship, Operations, Product
symplr frequently makes updates to the system that we are unaware of until we notice things have...
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Relationship
I haven't used symplr's support a whole lot. I have tried to figure things out on my own. We used to...
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Relationship, Product
symplr keeps all their promises. It has been a while since I last worked with symplr to get changes...
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Product
There are certain things built in to symplr Physician Scheduling, and we can't figure out how to add...
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Operations
I don't think I have gotten any training as symplr has updated the system. When SpinFusion was...
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Loyalty
symplr Physician Scheduling is part of our long-term plans. We tried to move to a different platform...
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Operations, Product
I definitely feel like symplr Physician Scheduling provides a lot of additional modalities that we...
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Relationship
symplr is both proactive and not proactive. We get emails about certain problems, glitches, or...
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Product, Value
symplr Physician Scheduling has given our physicians access to a lot of different features. We don't...
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Loyalty
Beyond our current contract with symplr, we haven’t decided whether this product is part of our...
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Relationship
There is definitely room for improvement in certain areas, but we have a great connection with a...
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Loyalty
With any software, there are going to be hiccups, but I have spoken to friends and other colleagues...
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Operations
I typically meet with symplr on a regular basis to go over new tools that are available on symplr...
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Relationship
symplr needs to get rid of their automatic emails and give their tech people the option to close a...
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Product
While the customized schedule building in symplr Physician Scheduling is great, it doesn't keep up...
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Operations
With our implementation of the system, there were some hiccups after the fact. We had some issues...
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Product, Value
We use the system a lot to check who is showing up and to double-check some of our incentives. We...
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Operations
I don't get any training from symplr. I am the one who does all of the training for our new...
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Value
symplr has charged us for things like report updates, custom reports, and generational updates. I...
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Product, Value
The program's functionality has been excellent. symplr's system serves our needs really well. Based...
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Loyalty
We have had a pretty rough time with some custom work that we needed that didn't go well. In the...
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Relationship
The executive involvement we received on a project that we did wasn't great. We struggled to get...
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Relationship
The vendor did a big upgrade, and our scheduling system went down for a significant period of time....
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Relationship
The vendor's support is in the middle of the road. It isn't great, but it isn't horrible. That is...
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Operations
The vendor's training is actually pretty good. Anytime I can't figure out how to program something,...
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Loyalty, Product
I really couldn't find another vendor who had all of the different facets that symplr did in one...
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Loyalty, Product
The system really works, but its app is a little glitchy. It has a lot of room to grow and improve....
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Relationship
If there are any outages or upgrades, the vendor will alert us multiple times. They are good at...
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Value
I am more likely to recommend symplr's system than any other vendor's system. I have seen some of...
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