Trisus Chargemaster Commentary
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Dustin Cragun
Research Director
KLAS Research Director - Dustin Cragun
 
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User Commentary

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Analyst/Coordinator

Product

I like Trisus Chargemaster. I like to tell people about it and show them what I can show them. I...

Jan 2024
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Analyst/Coordinator

Relationship, Operations

The Craneware Group is implementing a lot and trying to get everything over to the Trisus...

Jan 2024
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Analyst/Coordinator

Relationship

The Craneware Group continues to train. They are really good. They are available for us, almost...

Jan 2024
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Analyst/Coordinator

Relationship

I like that The Cranware Group support team is always there to help. We can email them, and they...

Jan 2024
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Analyst/Coordinator

Operations

I have tried to do some of the Craneware Academy classes, which are the training program classes....

Jan 2024
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Manager

Relationship, Product

Trisus Chargemaster has been a product that we have used over the long term, and it has worked well...

Jan 2024
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Manager

Operations

The vendor makes the training what we need it to be. They deliver anything I ask for. We are...

Jan 2024
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Manager

Product

The tools that are available within Trisus Chargemaster help me to ensure that the codes that we are...

Jan 2024
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Director

Relationship

We have had some interoperability issues with one of our systems and Trisus Chargemaster. The...

Dec 2023
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Director

Relationship

Our account manager, the person that we go to the most both on our normal scheduled calls as well as...

Dec 2023
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Director

Relationship, Operations

When we moved over to the Trisus platform from the Chargemaster Toolkit product, we saw several...

Dec 2023
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Manager

Product

We are using the on-premises version of the chargemaster because we have not had internal IT...

Dec 2023
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Manager

Relationship

Support is one of the vendor's strengths. I prefer to contact The Craneware Group via email, and I...

Dec 2023
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Manager

Relationship, Product

The knowledge base and the research or details Trisus Chargemaster provides are superior to what we...

Dec 2023
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Manager

Value

Trisus Chargemaster is more expensive than its competitors in the market.

Dec 2023
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Manager

Loyalty, Product

I like that I can just have everything I need at my fingertips. Trisus Chargemaster is a robust...

Dec 2023
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Manager

Relationship

The support team is awesome. They are very professional, prompt, and responsive. If they can't...

Dec 2023
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Manager

Loyalty, Product

I would like some reporting in Trisus Chargemaster that was in the old version of the platform....

Dec 2023
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Analyst/Coordinator

Product

Trisus Chargemaster is a very good spot for me to pull information from. Things may take a little...

Nov 2023
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Analyst/Coordinator

Product

Trisus Chargemaster is great because when we originally went from the old toolkit to Trisus...

Nov 2023
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Analyst/Coordinator

Product

Since the product is in the cloud, updates normally happen in the background. It used to be that...

Nov 2023
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Analyst/Coordinator

Operations

The vendor has Craneware Academy, and that site lets me know of new learning sessions, new...

Nov 2023
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Analyst/Coordinator

Relationship, Product

When I save a new CDM, the product creates a report that I send to our EHR vendor's analyst. Because...

Nov 2023
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Analyst/Coordinator

Loyalty, Product

I don't really have any issues with the system that I can't get fixed right off the bat. There are a...

Nov 2023
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Analyst/Coordinator

Operations

Once our people go through the training, the departments don't call to ask for more. The training is...

Nov 2023
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Analyst/Coordinator

Value

I would like to be able to see fee schedules and what different entities’ prices are compared to The...

Nov 2023
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Analyst/Coordinator

Culture, Relationship

I haven't questioned anything that the vendor couldn't already answer. They usually just tell me...

Nov 2023
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Analyst/Coordinator

Product

The vendor is trying to get everything I need up and running in the system. The vendor allows...

Nov 2023
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Analyst/Coordinator

Product

Within Trisus Chargemaster, I can pull up any CPT stuff I need through the new reference. We are...

Nov 2023
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Analyst/Coordinator

Relationship

We created a file and got on the phone with the support team at The Craneware Group in order to get...

Nov 2023
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Analyst/Coordinator

Product

I like the availability of all of the information that is out there and that we can just go look...

Nov 2023
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Analyst/Coordinator

Relationship, Product

A lot of people don't want to use Trisus Chargemaster because it is easier for them just to send an...

Nov 2023
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Director

Product, Value

This is the first time we have ever had availability into what charges go out the door and what...

Sep 2023
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Director

Product

One of the challenges with Trisus is that there are so many unique behaviors in payers, and there...

Sep 2023
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Director

Relationship

The Craneware Group has been good with recurring touchpoints. They are very open to giving us...

Sep 2023
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VP/Other Executive

Operations, Product

Some of the upgrades for Chargemaster Toolkit take time, and each person has to do each upgrade to...

Sep 2023
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VP/Other Executive

Relationship

When we have some suggestions for The Craneware Group, they are really good at reviewing those...

Sep 2023
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VP/Other Executive

Loyalty

The Craneware Group is moving functionality over to their cloud-based solution, and once all the...

Sep 2023
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VP/Other Executive

Loyalty, Product

Chargemaster Toolkit is pretty seamless. A user can go in and see data sets from multiple sources...

Sep 2023
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Manager

Loyalty, Product

We have had quite a few issues with the Trisus portion of the conversion. Some of our issues aren’t...

Aug 2023
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Manager

Relationship, Product

The way we have IT set up makes everything become a process. The cloud is the whole thing. We wonder...

Aug 2023
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Manager

Loyalty, Product

The product is pretty easy to use, but with Chargemaster Toolkit, we could script things into our...

Aug 2023
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Manager

Relationship

The vendor is always really good on their web support. Besides that, their people have Scottish...

Aug 2023
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Manager

Culture, Relationship

The vendor didn't tell me about a bug until after I called about having a problem, so I don't think...

Aug 2023
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Director

Relationship, Product

MEDITECH does a really good job of helping us manage multiple facilities without a ton of...

Aug 2023
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Director

Product

The biggest strength of the product is the data contained in it. The system is easy to use,...

Aug 2023
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Manager

Loyalty, Product

In terms of the development of the Trisus platform, more feedback from customers may have been more...

Aug 2023
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Manager

Product

The supply reference tool is really good, and the team that uses that has really great feedback on...

Aug 2023
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Manager

Loyalty, Relationship

The Craneware Group is devoted to enhancing the Trisus platform. They have been very big on...

Aug 2023
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Manager

Loyalty

We switched to The Craneware Group because of the suite of services that they offered. We were...

Aug 2023
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Manager

Loyalty, Operations

The initial wave of just getting our information into the system was fairly easy because there was...

Aug 2023
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Director

Culture, Loyalty

If the product works, it will be part of our long-term plans, but if we continue to have problems...

Aug 2023
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Director

Culture, Relationship, Value

We have multiple tools from the vendor, and they charge for each individual tool. We have looked at...

Aug 2023
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Director

Culture, Relationship

Vendor executives need to get involved because the sales representative is as high as we have been...

Aug 2023
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Director

Loyalty

I'm hoping our overall satisfaction will increase over the next year. So far, it looks like the...

Aug 2023
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(0)
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Analyst/Coordinator

Product

There is a lot more information provided in The Craneware Group’s new platform than what we could...

Jul 2023
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(0)
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Analyst/Coordinator

Relationship

The Craneware Group really tries to look at each facility, and they do their best to match each...

Jul 2023
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Analyst/Coordinator

Relationship, Product

There have been challenges with Trisus Chargemaster that have affected Chargemaster Toolkit. In some...

Jul 2023
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Analyst/Coordinator

Culture, Relationship

The Craneware Group’s involvement depends on what is going on. We have reached out to The Craneware...

Jul 2023
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Analyst/Coordinator

Product

I would tell someone looking into the product that The Craneware Group does a really good job of...

Jul 2023
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Analyst/Coordinator

Operations, Product

The only downfall is that The Craneware Group redid the online reference toolkit. Now it is Trisus,...

Jun 2023
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Analyst/Coordinator

Operations

I would definitely tell others to take the training for Chargemaster Toolkit because the system is...

Jun 2023
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Analyst/Coordinator

Relationship

Anytime I have an issue, I never have a problem getting it fixed. I would give the vendor's customer...

Jun 2023
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Analyst/Coordinator

Value

I like how Chargemaster Toolkit is going web based. I also like how Chargemaster Toolkit works. That...

Jun 2023
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Analyst/Coordinator

Relationship, Operations

The conversion to Trisus Chargemaster has taken a really long time, but that is because it is such a...

Jun 2023
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(0)
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Analyst/Coordinator

Relationship, Operations

The Craneware Group has been going through an update from their regular Chargemaster Toolkit desktop...

Jun 2023
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Analyst/Coordinator

Relationship

The Craneware Group’s support system is excellent. I am amazed at the vendor's turnaround time. When...

Jun 2023
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Analyst/Coordinator

Relationship

The folks I work with at The Craneware Group are all great. If I have any issues, they are always...

Jun 2023
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(0)
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Analyst/Coordinator

Relationship, Product

There is constant change that happens in our area, so having all our ducks in a row so we are able...

Jun 2023
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(0)
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Analyst/Coordinator

Loyalty

We have looked at other products, and it didn’t seem like those products met what we were doing at...

Jun 2023
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(0)
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Analyst/Coordinator

Culture, Value

There are a lot of things that go into contract negotiation. There are add-ons and that sort of...

Jun 2023
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Analyst/Coordinator

Product

Chargemaster Toolkit works fine and dandy. We are satisfied with the tool’s ability to set things...

Jun 2023
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Analyst/Coordinator

Relationship, Product

We have a regular schedule for department audits, and we use Chargemaster Toolkit and the...

Jun 2023
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Manager

Relationship, Product

Our experience has been good overall. The vendor has made a lot of progress recently with moving the...

Jun 2023
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Manager

Loyalty, Product

The only area where we would like to see improvement is the occasional slowness of the system. We...

Jun 2023
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Director

Product

The vendor is increasing the functionality of the system to give us more support and reference...

May 2023
||
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Director

Relationship

Our account representative from The Craneware Group is knowledgeable, acts quickly, and does not...

May 2023
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CFO

Value

Chargemaster Toolkit is quite expensive, but there were a few years when I didn't have it, and I...

May 2023
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CFO

Loyalty

The Craneware Group is moving the platform to the web, and it is going to be way better in the...

May 2023
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CFO

Loyalty, Relationship

The vendor has done really well with the Trisus product conversion. I have a support person who has...

May 2023
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CFO

Relationship, Operations

The one-on-one calls with the staff walking us through some new items have been going great.

May 2023
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CFO

Loyalty, Operations

What could be better with The Craneware Group is that it seems like we started the training a little...

May 2023
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Analyst/Coordinator

Product, Value

Chargemaster Toolkit has transformed the way that we set things up. With the system, it is easy for...

May 2023
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Analyst/Coordinator

Loyalty, Relationship, Operations

The Craneware Group is wonderful about including their clients in the process of introducing new...

May 2023
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Analyst/Coordinator

Relationship

If we have any issues at all that the vendor's support people can't solve, the vendor will escalate...

May 2023
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Manager

Relationship

Everything is going well with The Craneware Group. They have been great to work with, and they have...

May 2023
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(0)
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Manager

Operations

The vendor has live training instances and recorded sessions, so we can go back if someone is...

May 2023
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Manager

Product

Integrating the product takes some work. I have to download and send off a file, so the process is...

May 2023
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Manager

Culture, Product

We would like to have the ability to do a comparative pricing analysis. Also, being able to run...

May 2023
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Manager

Operations

I would tell a friend about all of the features that we love in Chargemaster Toolkit, how easy the...

May 2023
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Analyst/Coordinator

Loyalty, Product

I would like to keep the product for the long term because I like using it. It is a very helpful...

May 2023
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Analyst/Coordinator

Relationship

When we have issues with the system, the vendor's support is always prompt, and the vendor's people...

May 2023
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Analyst/Coordinator

Operations

The vendor has been on time with all of their training dates, and things have gone well. The vendor...

May 2023
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Analyst/Coordinator

Relationship

The vendor is always sending us new information, and they are always on top of things. They always...

May 2023
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Analyst/Coordinator

Product

The product's reports don't do some things that I would like to see. For example, if a charge has...

May 2023
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Analyst/Coordinator

Loyalty

The vendor is in the process of upgrading their system and merging it with another system. There...

May 2023
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Manager

Relationship, Relationship, Relationship

The Craneware Group's customer service is super strong. The people are very friendly, attentive, and...

May 2023
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Manager

Product

Things are working really well with Trisus Chargemaster. We are transitioning over from the original...

May 2023
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Manager

Relationship, Operations, Operations, Operations

The Craneware Group is a very good vendor to work with. They are very willing to work with us, look...

May 2023
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Manager

Culture, Culture, Culture, Relationship, Relationship, Relationship

The Craneware Group is always looking to innovate and change. They do a lot of product advisory...

May 2023
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(0)
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Manager

Product, Product, Product

The Trisus solution is going to help us tremendously. We used to have some issues with updates that...

May 2023
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(0)
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VP/Other Executive

Product, Value

We have our compliance through Chargemaster Toolkit. Because we are on a global budget, when we find...

May 2023
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(0)
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VP/Other Executive

Relationship, Product

The Craneware Group assists us with all the CPT code updates, and when we get that information...

May 2023
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(0)
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VP/Other Executive

Operations

When we put Chargemaster Toolkit together, we tried to duplicate what we had in our old system...

May 2023
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(0)
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VP/Other Executive

Value

We thought our special project with the Craneware Group was worth the cost. They provided a lot of...

May 2023
||
(0)
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Analyst/Coordinator

Product

My thinking on the Chargemaster Toolkit is a little jumbled because I have been so frustrated. For...

May 2023
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(0)
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Analyst/Coordinator

Culture, Relationship, Value

The coding from Chargemaster Toolkit used to be good until we had a lot more complex issues. When...

May 2023
||
(0)
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Nurse

Loyalty, Relationship, Product

The upgrade to the cloud isn't going as well as it is supposed to. The Craneware Group is doing the...

May 2023
||
(0)
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Nurse

Relationship

The Craneware Group’s support team is very good about responding to us. The vendor is always looking...

May 2023
||
(0)
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Nurse

Relationship

The Craneware Group’s staff members all give 110%. Everybody really tries. Even if something isn’t...

May 2023
||
(0)
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Nurse

Loyalty, Product

The vendor is transitioning everything over to the cloud, so a lot of things aren’t functioning as...

May 2023
||
(0)
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Nurse

Loyalty, Product

The cloud version of Chargemaster Toolkit isn’t meeting my needs at all right now, but I can still...

May 2023
||
(0)
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Nurse

Loyalty, Relationship, Value

I would tell other customers to wait to transition to the cloud version of the product until the...

May 2023
||
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Nurse

Loyalty

Unless the cloud version is absolutely horrendous, Chargemaster Toolkit is part of our long-term...

May 2023
||
(0)
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Director

Culture, Value

The vendor doesn't bill us for every little thing because some things are included in our contract.

Apr 2023
||
(0)
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Director

Culture, Relationship

The vendor's initial promise was that we would always be able to get a live person if we called...

Apr 2023
||
(0)
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Director

Product

Integrations with the system have been great, but setting them up is always a process or an...

Apr 2023
||
(0)
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Director

Product

I love Chargemaster Toolkit. It is easy to use, and it makes it easy for us to audit things.

Apr 2023
||
(0)
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Director

Product

It can be difficult for us to make change requests in the system because staff members have to have...

Apr 2023
||
(0)
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Analyst/Coordinator

Operations, Operations, Product, Product

Chargemaster Toolkit was an amazing product, but since moving to the Trisus product, the quality has...

Apr 2023
||
(0)
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Analyst/Coordinator

Culture, Culture, Relationship, Relationship

The vendor used to keep all their promises, but ever since the introduction of the Trisus platform,...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship, Relationship

We are frustrated with The Craneware Group right now. Our account representative has limited...

Apr 2023
||
(0)
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Analyst/Coordinator

Product, Product

Ever since the move to the Trisus product, we have had a lot of downtime and errors. The product...

Apr 2023
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(0)
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Analyst/Coordinator

Relationship, Relationship

The vendor’s support team from Scotland does an amazing job. I am able to contact them, and they...

Apr 2023
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Manager

Loyalty, Product

The Craneware Group has made a lot of updates to the product's view, and we like the things they are...

Apr 2023
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Manager

Product

The data that Chargemaster Toolkit gives us is up-to-date and accurate. The vendor does things...

Apr 2023
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Analyst/Coordinator

Product

I use Chargemaster Toolkit every day, and I like it. I don't feel like I can work without it. It...

Mar 2023
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Analyst/Coordinator

Relationship

I always get answers, so I am very satisfied with The Craneware Group. Somebody always helps me,...

Mar 2023
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Analyst/Coordinator

Operations

The Craneware Group is great about their training. I get emails from them about every training they...

Mar 2023
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Analyst/Coordinator

Operations, Product, Value

Chargemaster Toolkit is easy to use, and we are able to have a lot of users set up in the system...

Mar 2023
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Analyst/Coordinator

Operations, Product

I would like to see better instructions on how to use the product within Chargemaster Toolkit itself...

Mar 2023
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Manager

Relationship

The Craneware Group's support team is second to none. They are always super helpful and very kind....

Mar 2023
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Director

Product

We do not have all of Chargemaster Toolkit’s add-on tools, but the solution meets our needs.

Mar 2023
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Director

Relationship

Our relationship with The Craneware Group is key. The vendor's support team can help me understand...

Mar 2023
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