Trisus Chargemaster Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Product
Some of the stuff in Trisus Chargemaster gets to be so complex. Building queries and getting...
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Operations, Value
When we do updates and things like that, The Craneware Group does not charge us. They don’t charge...
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Operations
The Craneware Group does a great job of making sure all their stuff works before they deploy it. And...
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Relationship
The Craneware Group is fantastic. They have pretty much taken the bull by the horns on pricing...
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Relationship
The Craneware Group's staff is very knowledgeable. Whenever we have a question, we get an immediate...
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Product
Trisus Chargemaster is based on pages now, and we can only see so many line items per page. I want...
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Product
In Trisus Chargemaster, I can search for everything I need to do related to charges in just one...
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Operations
The Craneware Group is very thorough with their training. Trisus Chargemaster is pretty user friendly....
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Product
For Trisus Chargemaster, there are a lot of compliance checks and balances that the vendor gives us...
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Product
With Trisus Chargemaster, I would like more reporting capabilities like ROI. It would be nice to be...
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Relationship
The Craneware Group keeps the vast majority of their promises. With Trisus Chargemaster, we are...
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Relationship, Product
I would recommend that anyone going with this product take the chargemaster product and work with...
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Relationship, Product
There are opportunities for improvement with the product. We have gone several weeks without being...
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Product
We have had a couple of struggles with some things regarding the platform. We have a full-version...
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Product
We don't completely use Trisus Chargemaster as designed. We use it for our CDM one way, but we also...
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Operations, Product
I have seen some demos of The Craneware Group’s competitors' products, and I do think that The...
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Relationship
The vendor is still evolving Trisus Chargemaster, but they have really good support. They are really...
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Product
In Trisus Chargemaster, it would be nice if there were an easier way to manipulate the data in the...
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Value
Trisus Chargemaster is a pretty pricey tool for a small hospital, so a lot of my peers have let it...
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Relationship
The Craneware Group has done a really good job recently because I get to have a regular one-on-one...
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Relationship
The Craneware Group provides good support. The products are reliable and user friendly.
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Relationship
The shortcomings of the offerings from The Craneware Group have been on the technical side. As the...
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Relationship, Operations, Product
As The Craneware Group has moved to their cloud-based solution, we have encountered a number of...
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Relationship
Overall, the customer service from The Craneware Group is strong. The customer service people are...
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Loyalty, Relationship
We have had some dissatisfying things, and we are waiting to see some improvements. At this point,...
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Loyalty, Product
The pharmacy tools in Trisus Chargemaster that we have access to have really given us a lot of...
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Operations
There were some delays in the implementation timeline for Trisus Chargemaster, and I don't know...
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Relationship, Value
The Craneware Group is really good, and if they want us to try something, they give it to us for...
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Loyalty, Product
The Craneware Group is implementing new things for us, and we like the new web-based version of...
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Value
The vendor avoids charging for every little thing, and they do try to negotiate and work with us.
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Product
Using Trisus Chargemaster, if I can evaluate a particular provider, their specialty, and what we are...
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Relationship
It would be nice if The Craneware Group had a regular support service, like a regular interaction...
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Loyalty, Product
We have really enjoyed the product and plan to continue doing so. Things are more easily shared in...
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Culture
I have no qualms. We are really happy with The Craneware Group. They stay in touch and try to make...
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Relationship
The support from The Craneware Group has always been amazing, and the people that we are working...
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Relationship
The recent past with Trisus Chargemaster has been a little challenging, and that is unusual because...
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Product
Trisus Chargemaster is an outstanding solution. It is very user friendly, so we don’t need a lot of...
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Culture, Relationship
The Craneware Group does a very good job of letting us know when there are new products.
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Relationship
The Craneware Group and their products have been amazing. The customer support is great, and our...
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Loyalty, Value
I would buy Trisus Chargemaster again, but I would hesitate because it is so expensive....
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Product
I like the ease of Trisus Chargemaster. We put a code in a search box and get what we need. I like...
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Loyalty, Product
I would like to get my interface scripting on the full cloud-based product. The Craneware Group now...
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Operations
The Craneware Group is great with training. They always have webinars. Anytime I have a new person...
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Relationship
When I started with The Craneware Group years ago, I could call their 800 number if there was a user...
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Culture, Value
We are a unique facility, so contracting is very time consuming and tedious. There was no issue...
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Product
I would implement Trisus Chargemaster at another facility. I love the interface scripting tool. To...
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Relationship, Product
Things are going well with the system. I don't have any complaints or issues. We are trying to get...
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Relationship
The Craneware Group is a very easy vendor to work with from a customer service perspective. They...
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Value
The Craneware Group avoids charging for every little thing. A lot of things are included in what we...
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Product
When we did an upgrade with the nonweb version of the system, we used to have our IT people push it...
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Product, Value
Trisus Chargemaster makes my job 100% easier than it would be if we didn't have it. I don't have to...
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Value
Trisus Chargemaster is very expensive. We are very interested in using the system's supply model,...
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Product
We have had challenges with Trisus Chargemaster since our EHR upgrade, so we haven't used the system...
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Operations
The vendor did a great job of training us in the beginning. I don't think much has changed that...
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Product
We have been able to run Trisus Chargemaster through our hospitals' logic and identify times when we...
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Product
I am a little disappointed that the supply module isn't part of the bigger software product. It is...
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Culture, Value
The Craneware Group is always trying to sell us something. If they develop something new, getting it...
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Product
I like Trisus Chargemaster. I like to tell people about it and show them what I can show them. I...
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Relationship, Operations
The Craneware Group is implementing a lot and trying to get everything over to the Trisus...
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Relationship
The Craneware Group continues to train. They are really good. They are available for us, almost...
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Relationship
I like that The Cranware Group support team is always there to help. We can email them, and they...
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Operations
I have tried to do some of the Craneware Academy classes, which are the training program classes....
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Relationship, Product
Trisus Chargemaster has been a product that we have used over the long term, and it has worked well...
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Operations
The vendor makes the training what we need it to be. They deliver anything I ask for. We are...
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Product
The tools that are available within Trisus Chargemaster help me to ensure that the codes that we are...
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Relationship
We have had some interoperability issues with one of our systems and Trisus Chargemaster. The...
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Relationship
Our account manager, the person that we go to the most both on our normal scheduled calls as well as...
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Relationship, Operations
When we moved over to the Trisus platform from the Chargemaster Toolkit product, we saw several...
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Product
We are using the on-premises version of the chargemaster because we have not had internal IT...
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Relationship
Support is one of the vendor's strengths. I prefer to contact The Craneware Group via email, and I...
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Relationship, Product
The knowledge base and the research or details Trisus Chargemaster provides are superior to what we...
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Value
Trisus Chargemaster is more expensive than its competitors in the market.
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