Trisus Chargemaster Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Relationship
Trisus Chargemaster is different from the legacy product that I was accustomed to. That transition...
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Relationship
The Craneware Group's support is superb. The Craneware Group's people are immediately responsive and...
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Operations
I have had one-on-one training with The Craneware Group for months for new conversions. The...
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Product
The Craneware Group has delivered on the reports that I have requested, especially around price...
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Loyalty, Product
The Craneware Group’s pharmacy resources are great, and we really like them. Their pharmacy tools...
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Product
Our EHR does not have chargemaster functionality to house NDC numbers. Trisus Chargemaster allows us...
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Operations, Product
I love Trisus Chargemaster, and the system is easy to learn. When I train others on the solution, it...
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Relationship, Operations
The customer service is phenomenal with The Craneware Group. Someone answers the phone promptly...
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Relationship
Everyone I have worked with at The Craneware Group has been excellent, and I have been working with...
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Product
With the Trisus Chargemaster solution overall, the vendor launched a feature that functions as a...
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Product
One key benefit of Trisus Chargemaster is the ability to pull the reference tool directly into...
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Product
The feedback I have received from the pharmacy on Trisus Chargemaster has been entirely positive,...
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Relationship, Product
As an organization, we haven’t identified any needs that The Craneware Group has been unable to...
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Relationship, Operations
The Craneware Group does a great job with their annual user conferences. Those are international. In...
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Product, Value
Over the years, the system has had different functionalities, filters, and information that I wish...
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Operations
Trisus Chargemaster's charges are very transparent. The system is fantastic. The vendor even has a...
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Relationship
The Craneware Group provides really great service after a sale. The vendor's customer service is...
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Relationship, Product
We have had some growing pains with Trisus Chargemaster. When we implement updates to Trisus...
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Operations
When we implemented Trisus Chargemaster, we had virtual training with one or two classes, along with...
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Relationship
The Craneware Group’s support team is good and typically resolves issues within one to two days. We...
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Relationship
In Trisus Chargemaster, when I tried to find certain pharmacy CPT codes, I could not locate them....
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Operations
There have been a lot of trainings on billing this year, especially with so many CPT code changes. I...
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Value
All RCM programs are quite expensive, but Trisus Chargemaster is definitely worth the money. It is a...
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Relationship
The support team from The Craneware Group is great. Anytime I have an issue, The Craneware Group's...
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Product, Value
Trisus Chargemaster’s supply assistant program is a significant time saver when I am looking up...
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Relationship, Product
Sometimes, The Craneware Group says that there is something wrong in Trisus Chargemaster, but it...
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Relationship, Product
The access to compliance information provided by Trisus Chargemaster is appreciated, but the...
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Product
I really like that Trisus Chargemaster has all of the official information about each specific code....
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Product
When we try to work on Trisus Chargemaster, there is a lot to do. We are a small facility, so...
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Operations
With Trisus Chargemaster, we suddenly open up our scripting program, and there is an update. With...
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Value
Before I went live with Trisus Chargemaster, The Craneware Group said they were going to shut...
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Relationship
The Craneware Group's support is different than what it has ever been. I'm finding that their...
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Relationship
I have someone at the vendor I can regularly reach out to. That person has been very helpful. They...
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Culture, Value
The Craneware Group's charges are too high when things don't work. I knew what I was paying for...
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Relationship
There are a lot of things that The Craneware Group does a good job of alerting us on based on our...
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Operations, Product
The ease of use is just not there with Trisus Chargemaster. There are some things that are user...
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Loyalty, Product
Coding and compliance can come out of reference in Trisus Chargemaster, so it meets my CDM coding...
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Relationship
We no longer have Chargemaster Toolkit (CMT), and I dislike Trisus Chargemaster. I am extremely...
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Relationship, Operations
For training, The Craneware Group has The Academy. That is great. We also have account executives...
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Relationship
We have had some interactions with higher-level staff members at The Craneware Group recently, but...
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Product
We like the fact that Trisus Chargemaster is on the cloud. That makes it a lot easier for us to...
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Loyalty, Relationship
The vendor is easy to work with. Sometimes I have a hard time with accents, but other than that, the...
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Relationship, Operations, Product
I would tell a peer how much I appreciate all the reference material that is available through the...
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Product
The biggest benefit of Trisus Chargemaster is having a source of truth. Everything is in one spot,...
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Relationship
I work with my support person to get my year-end stuff for my changes, including my modified and...
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Product, Value
The vendor has already worked into their updates most of what we requested. The only other thing...
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Relationship
The vendor is reaching out to CMS for definitive answers to questions that they are rather vague on...
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Operations
We had meetings regularly. We had some glitches, but those could have been from some people missing...
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Operations
We are awaiting CMS and their new changes for next year, and then we can train on all that....
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Relationship, Product
Recently, with the vendor’s pricing transparency, we have had to have some handholding. That has...
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Product, Value
We have been compliant so far with CMS when it comes to price transparency. I have not had any...
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Product
Trisus Chargemaster does what it says it is going to do, and it is relatively straightforward.
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Relationship
The Craneware Group is very good at giving us resources. I wouldn't mind if they came out with a...
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Product
I would tell others looking at Trisus Chargemaster that if their organization doesn't have too many...
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Loyalty
Trisus Chargemaster isn't part of our long-term plans. That is primarily due to cost. Trisus...
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Relationship, Product
In terms of reporting on data from pharmacy sources, The Craneware Group is pretty all-encompassing....
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Product
The Craneware Group incorporates pricing comparison data and market data. They are great on the...
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Value
The Craneware Group is always very receptive and helpful. And they are decent on not charging for...
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Operations
The Craneware Group offers their own academy for training, and they are also very receptive to...
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Operations, Product
Trisus Chargemaster is relatively easy for the end users, but there are still some complications...
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Relationship, Product
I like how connected and communicative The Craneware Group is. I like that they are constantly...
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Product
I like the automatic loads that The Craneware Group is doing now. Our claims data goes in the system...
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Relationship
The Craneware Group will find a solution no matter what it takes. To access support, I usually email...
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Operations, Product
So far, I have had great experiences with any upgrades for Trisus Chargemaster. Sometimes,...
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Culture, Product
Trisus Chargemaster is easy to use once people learn it. I like its pricing analysis. We can do...
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Product
I really want a timestamp on one particular thing in the system. Right now, there is just a date...
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Relationship, Product
We have had users get kicked out of Trisus Chargemaster for whatever reasons. It hasn't happened for...
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Product
Trisus Chargemaster is a very user-friendly tool. One thing I like about it is how it is set up. The...
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Relationship
I have never had any problems with The Craneware Group, and they have really good customer support....
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Relationship
We do get emails from The Craneware Group, but for errors, we just get a pop-up that there is an...
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Product
The Craneware Group has a really good reference toolkit. They just give a lot of information about...
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Product
There is one piece of Trisus Chargemaster that unfortunately we can't change. In the platform, all...
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Loyalty
As our organization merged with another, we evaluated Trisus Chargemaster, and the biggest issues...
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Product
It took a long time to get into Trisus Chargemaster and to get into each of the different...
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Relationship
The people and the support that The Craneware Group gives are terrific. We had regular meetings with...
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Relationship
The Craneware Group is very responsive. They negotiate and communicate well. I think they price...
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Loyalty, Value
A higher-up in our organization felt that Trisus Chargemaster was too expensive, so we are ending...
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Relationship
The people I am working with from The Craneware Group have recently been getting back to me. I have...
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Relationship, Operations
Our previous consulting company wasn’t fulfilling our needs, and The Craneware Group was. If we were...
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Relationship
The vendor's customer service is always great. The Craneware Group really tries to work with their...
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Loyalty, Product
We are still pushing to keep the solution. I would recommend the solution to other organizations. It...
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Loyalty
We are moving some data to Epic's systems, but The Craneware Group has Epic customers, so I am not...
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Relationship, Product
The system is really nice to have in terms of its updates and the various things that the vendor is...
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Relationship, Operations
We have done some enhancements in the system, like making sure our files are in sync for merges. I...
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Relationship
We get a lot of the notifications that we have set up in Trisus Chargemaster. It sends me all the...
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Product
In Trisus Chargemaster, we have the supply reference toolkit, and we can get reports from that. I...
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Operations
The Craneware Group has training all the time. They have an excellent setup and workflow as far as...
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Value
Sometimes we question whether we are getting our money’s worth with Trisus Chargemaster because it...
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Culture, Relationship, Operations
The Craneware Group has an idea portal where we can put our ideas in, and the vendor can work on...
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Product
The Craneware Group is still in the works of improving things and changing things with the CDM...
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