Trisus Chargemaster Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Product
I love the reference in Trisus Chargemaster because it has everything right there at our fingertips....
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Loyalty, Product
I miss the old Trisus Chargemaster desktop. The vendor did away with that and went totally web...
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Product
If I could give Trisus Chargemaster's current functionality a rating higher than perfect, I would....
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Relationship, Product
Chargemaster Toolkit is out. I hated that program. I am so glad Trisus Chargemaster is web based...
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Relationship
Right now, I can't think of anything I would have The Craneware Group work on. Even if I do a supply...
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Operations, Product
When we went live with The Craneware Group’s product years ago, they had one of the top, if not the...
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Loyalty, Relationship
We have been with The Craneware Group for a really long time. We like their product; otherwise, we...
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Relationship, Operations
Trisus Chargemaster works really well with our EHR. The integration with Trisus Chargemaster has to...
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Culture, Value
I haven't heard any grief over the billing situation with The Craneware Group. For the price...
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Operations
The Craneware Group could be more hands-on with the implementation. I know that their time and our...
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Culture, Value
There are not any charges from The Craneware Group that are too outside of scope. Most things are...
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Operations
We always get the trainings that are sent out to us. If we need additional training from The...
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Product
I like the visibility in Trisus Chargemaster, and there are a lot of good resources at our...
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Relationship
The Craneware Group’s support is good, and they are responsive. They have good customer service...
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Loyalty, Product
The integration with Trisus Chargemaster is difficult. The Craneware Group promotes their workflow,...
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Value
I would recommend Trisus Chargemaster if someone wants to pay the money. We pay The Craneware Group...
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Relationship, Operations
Once people are trained on Trisus Chargemaster, it is so easy to use. I can't think of anything that...
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Relationship
This solution is very user friendly, and the support people from The Craneware Group are very...
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Product
I can't say Trisus Chargemaster really does anything with us in terms of interoperability. We don't...
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Operations
The Craneware Group has training for us whenever we need it. They have webinars quite often, and our...
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Operations
When we moved to this solution, we had a few hiccups, just like any new product. However, The...
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Product
The Craneware Group could do a little better with price transparency so that it is a no-surprises...
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Product
We are not utilizing Trisus Chargemaster to its full capabilities because we are not up-to-date on...
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Product
The Craneware Group has this solution set up to be automated, but we have had some problems with our...
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Relationship
The support that comes with Trisus Chargemaster has been consistent. It is always there, and I also...
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Product
In terms of The Craneware Group's road maps, there is so much with Trisus Chargemaster that they...
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Loyalty
This time of year, the Discovery View tool is really exceptional because we accepted what is called...
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Relationship, Product
We manage the charge preference list. It has a file that is the charge preference that I'm working...
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Operations
The vendor created a training video that they launched and put on their learning site when we were...
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Loyalty, Product
We are still in the honeymoon phase of this new implementation that has just been a breakthrough....
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Product
The ease of use has increased on the Discovery View side that supports Trisus Chargemaster. As...
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Relationship, Product
Trisus Chargemaster became an amazing tool for us. We have a collaborative relationship with the...
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Operations
Trisus Chargemaster is on the cloud, but when we were moving from our legacy system to the...
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Relationship
I would say yes to buying Trisus Chargemaster again because of not just the product but also the...
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Product
Trisus Chargemaster is extremely user-friendly. If we use The Craneware Group products, they are all...
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Loyalty, Product
We can't have automatic uploads from our CDM into our EHR. I don't want to ding The Craneware Group...
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Relationship, Product
The Craneware Group does the upgrades automatically because Trisus Chargemaster is a cloud-based...
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Loyalty, Relationship, Operations
The Craneware Group offers a bunch of different upcoming regulation changes and stuff like that....
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Loyalty
The Trisus Chargemaster product looks at our charges from different areas, so it looks at things...
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Product
I have been working with The Craneware Group for years, but they were well established before I...
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Loyalty, Product, Value
The Craneware Group has a lot of issues with the software around Chargemaster Toolkit with the...
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Culture, Value
The Craneware Group is extremely expensive. We pay for bundled services, and the vendor charges a...
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Culture, Relationship
The Craneware Group has had turnover. We have been through multiple sales representatives and VPs,...
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Relationship, Product
I don't think The Craneware Group’s software has changed. They try to take the same old platform and...
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Product
Trisus Chargemaster isn’t going to do anything spectacular that any other tool doesn’t already do....
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Relationship
When we ask The Craneware Group questions about their tools, they get back to us in a couple of...
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Relationship
The Craneware Group’s people are pretty consistent in their turnaround time for some things, but...
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Product
Trisus Chargemaster is very detailed with all the different files that The Craneware Group provides...
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Relationship
I have a very good working relationship with The Craneware Group help desk, and their technical team...
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Value
The Craneware Group gives us plenty of licenses to work with, and I feel they are fair. They are...
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Operations
We are still waiting for the implementation of a couple of things that I have requested from The...
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Relationship
The Craneware Group is very supportive, and they do send out alerts. There is usually no downtime....
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Loyalty, Product, Value
I am absolutely hoping that we continue with Trisus Chargemaster because, with The Craneware Group,...
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Operations
The training from The Craneware Group was awesome because they had Craneware Academy where we could...
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Loyalty, Product
Trisus Chargemaster does well with reporting data from supply sources, but the EHR we have does not....
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Loyalty, Product
The vendor offers other products that go along with Trisus Chargemaster. They have the price...
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Value
Trisus Chargemaster is solid. It is worth the money spent. We are still waiting to see all the...
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Operations
The Craneware Group calls me if we need anything. I don't use Trisus Chargemaster every day, so they...
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Relationship
The customer service has been top-notch. Even if they are not the team I am working with, they will...
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Relationship, Value
I can't say that I haven't raked The Craneware Group over the coals about the amount they charge and...
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Loyalty, Product
Chargemaster Toolkit was a wonderful, very user-friendly tool. It gave us all kinds of analyses....
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Value
I would not buy Trisus Chargemaster again for quite a few reasons. I am very unhappy with Trisus...
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Relationship
The Craneware Group is quick to respond. I sent an email to their support team and said that I...
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Relationship, Operations
The Craneware Group lacks some education with the staff members. After several different calls, I...
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Relationship, Product
The Craneware Group is excellent at being able to pull out year-to-year changes like reimbursements...
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Product
Some of the stuff in Trisus Chargemaster gets to be so complex. Building queries and getting...
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Operations, Value
When we do updates and things like that, The Craneware Group does not charge us. They don’t charge...
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Operations
The Craneware Group does a great job of making sure all their stuff works before they deploy it. And...
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Relationship
The Craneware Group is fantastic. They have pretty much taken the bull by the horns on pricing...
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Relationship
The Craneware Group's staff is very knowledgeable. Whenever we have a question, we get an immediate...
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Product
Trisus Chargemaster is based on pages now, and we can only see so many line items per page. I want...
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Product
In Trisus Chargemaster, I can search for everything I need to do related to charges in just one...
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Operations
The Craneware Group is very thorough with their training. Trisus Chargemaster is pretty user friendly....
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Product
For Trisus Chargemaster, there are a lot of compliance checks and balances that the vendor gives us...
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Product
With Trisus Chargemaster, I would like more reporting capabilities like ROI. It would be nice to be...
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Relationship
The Craneware Group keeps the vast majority of their promises. With Trisus Chargemaster, we are...
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Relationship, Product
I would recommend that anyone going with this product take the chargemaster product and work with...
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Relationship, Product
There are opportunities for improvement with the product. We have gone several weeks without being...
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Product
We have had a couple of struggles with some things regarding the platform. We have a full-version...
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Product
We don't completely use Trisus Chargemaster as designed. We use it for our CDM one way, but we also...
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Operations, Product
I have seen some demos of The Craneware Group’s competitors' products, and I do think that The...
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Relationship
The vendor is still evolving Trisus Chargemaster, but they have really good support. They are really...
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Product
In Trisus Chargemaster, it would be nice if there were an easier way to manipulate the data in the...
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Value
Trisus Chargemaster is a pretty pricey tool for a small hospital, so a lot of my peers have let it...
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Relationship
The Craneware Group has done a really good job recently because I get to have a regular one-on-one...
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Relationship
The Craneware Group provides good support. The products are reliable and user friendly.
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Relationship
The shortcomings of the offerings from The Craneware Group have been on the technical side. As the...
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Relationship, Operations, Product
As The Craneware Group has moved to their cloud-based solution, we have encountered a number of...
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Relationship
Overall, the customer service from The Craneware Group is strong. The customer service people are...
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Loyalty, Relationship
We have had some dissatisfying things, and we are waiting to see some improvements. At this point,...
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Loyalty, Product
The pharmacy tools in Trisus Chargemaster that we have access to have really given us a lot of...
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Operations
There were some delays in the implementation timeline for Trisus Chargemaster, and I don't know...
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Relationship, Value
The Craneware Group is really good, and if they want us to try something, they give it to us for...
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Loyalty, Product
The Craneware Group is implementing new things for us, and we like the new web-based version of...
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Value
The vendor avoids charging for every little thing, and they do try to negotiate and work with us.
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Product
Using Trisus Chargemaster, if I can evaluate a particular provider, their specialty, and what we are...
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Relationship
It would be nice if The Craneware Group had a regular support service, like a regular interaction...
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Loyalty, Product
We have really enjoyed the product and plan to continue doing so. Things are more easily shared in...
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Culture
I have no qualms. We are really happy with The Craneware Group. They stay in touch and try to make...
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Relationship
The support from The Craneware Group has always been amazing, and the people that we are working...
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Relationship
The recent past with Trisus Chargemaster has been a little challenging, and that is unusual because...
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Product
Trisus Chargemaster is an outstanding solution. It is very user friendly, so we don’t need a lot of...
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Culture, Relationship
The Craneware Group does a very good job of letting us know when there are new products.
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Relationship
The Craneware Group and their products have been amazing. The customer support is great, and our...
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Loyalty, Value
I would buy Trisus Chargemaster again, but I would hesitate because it is so expensive....
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Product
I like the ease of Trisus Chargemaster. We put a code in a search box and get what we need. I like...
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Loyalty, Product
I would like to get my interface scripting on the full cloud-based product. The Craneware Group now...
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Operations
The Craneware Group is great with training. They always have webinars. Anytime I have a new person...
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Relationship
When I started with The Craneware Group years ago, I could call their 800 number if there was a user...
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Culture, Value
We are a unique facility, so contracting is very time consuming and tedious. There was no issue...
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Product
I would implement Trisus Chargemaster at another facility. I love the interface scripting tool. To...
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Relationship, Product
Things are going well with the system. I don't have any complaints or issues. We are trying to get...
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Relationship
The Craneware Group is a very easy vendor to work with from a customer service perspective. They...
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Value
The Craneware Group avoids charging for every little thing. A lot of things are included in what we...
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Product
When we did an upgrade with the nonweb version of the system, we used to have our IT people push it...
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Product, Value
Trisus Chargemaster makes my job 100% easier than it would be if we didn't have it. I don't have to...
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Value
Trisus Chargemaster is very expensive. We are very interested in using the system's supply model,...
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Product
We have had challenges with Trisus Chargemaster since our EHR upgrade, so we haven't used the system...
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Operations
The vendor did a great job of training us in the beginning. I don't think much has changed that...
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Product
We have been able to run Trisus Chargemaster through our hospitals' logic and identify times when we...
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Product
I am a little disappointed that the supply module isn't part of the bigger software product. It is...
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Culture, Value
The Craneware Group is always trying to sell us something. If they develop something new, getting it...
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Product
I like Trisus Chargemaster. I like to tell people about it and show them what I can show them. I...
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Relationship, Operations
The Craneware Group is implementing a lot and trying to get everything over to the Trisus...
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Relationship
The Craneware Group continues to train. They are really good. They are available for us, almost...
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Relationship
I like that The Cranware Group support team is always there to help. We can email them, and they...
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Operations
I have tried to do some of the Craneware Academy classes, which are the training program classes....
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