Trisus Chargemaster Commentary
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Dustin Cragun
SRU Manager
KLAS SRU Manager - Dustin Cragun
 
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User Commentary

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Manager

Relationship

The shortcomings of the offerings from The Craneware Group have been on the technical side. As the...

May 2024
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Manager

Relationship, Operations, Product

As The Craneware Group has moved to their cloud-based solution, we have encountered a number of...

May 2024
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Manager

Relationship

Overall, the customer service from The Craneware Group is strong. The customer service people are...

May 2024
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Manager

Loyalty, Relationship

We have had some dissatisfying things, and we are waiting to see some improvements. At this point,...

May 2024
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Director

Loyalty, Product

The pharmacy tools in Trisus Chargemaster that we have access to have really given us a lot of...

May 2024
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Director

Operations

There were some delays in the implementation timeline for Trisus Chargemaster, and I don't know...

May 2024
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Analyst/Coordinator

Relationship, Value

The Craneware Group is really good, and if they want us to try something, they give it to us for...

May 2024
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Analyst/Coordinator

Loyalty, Product

The Craneware Group is implementing new things for us, and we like the new web-based version of...

May 2024
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Director

Value

The vendor avoids charging for every little thing, and they do try to negotiate and work with us.

Apr 2024
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Director

Product

Using Trisus Chargemaster, if I can evaluate a particular provider, their specialty, and what we are...

Apr 2024
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Director

Relationship

It would be nice if The Craneware Group had a regular support service, like a regular interaction...

Apr 2024
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Manager

Loyalty, Product

We have really enjoyed the product and plan to continue doing so. Things are more easily shared in...

Apr 2024
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Manager

Culture

I have no qualms. We are really happy with The Craneware Group. They stay in touch and try to make...

Apr 2024
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Analyst/Coordinator

Relationship

The support from The Craneware Group has always been amazing, and the people that we are working...

Apr 2024
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Analyst/Coordinator

Relationship

The recent past with Trisus Chargemaster has been a little challenging, and that is unusual because...

Apr 2024
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Analyst/Coordinator

Product

Trisus Chargemaster is an outstanding solution. It is very user friendly, so we don’t need a lot of...

Apr 2024
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Analyst/Coordinator

Culture, Relationship

The Craneware Group does a very good job of letting us know when there are new products.

Apr 2024
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Director

Relationship

The Craneware Group and their products have been amazing. The customer support is great, and our...

Apr 2024
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Manager

Loyalty, Value

I would buy Trisus Chargemaster again, but I would hesitate because it is so expensive....

Mar 2024
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Manager

Product

I like the ease of Trisus Chargemaster. We put a code in a search box and get what we need. I like...

Mar 2024
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Director

Loyalty, Product

I would like to get my interface scripting on the full cloud-based product. The Craneware Group now...

Mar 2024
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Director

Operations

The Craneware Group is great with training. They always have webinars. Anytime I have a new person...

Mar 2024
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Director

Relationship

When I started with The Craneware Group years ago, I could call their 800 number if there was a user...

Mar 2024
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Director

Culture, Value

We are a unique facility, so contracting is very time consuming and tedious. There was no issue...

Mar 2024
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Director

Product

I would implement Trisus Chargemaster at another facility. I love the interface scripting tool. To...

Mar 2024
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Manager

Relationship, Product

Things are going well with the system. I don't have any complaints or issues. We are trying to get...

Mar 2024
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Manager

Relationship

The Craneware Group is a very easy vendor to work with from a customer service perspective. They...

Mar 2024
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Manager

Value

The Craneware Group avoids charging for every little thing. A lot of things are included in what we...

Mar 2024
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Manager

Product

When we did an upgrade with the nonweb version of the system, we used to have our IT people push it...

Mar 2024
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Manager

Product, Value

Trisus Chargemaster makes my job 100% easier than it would be if we didn't have it. I don't have to...

Mar 2024
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VP/Other Executive

Value

Trisus Chargemaster is very expensive. We are very interested in using the system's supply model,...

Mar 2024
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VP/Other Executive

Product

We have had challenges with Trisus Chargemaster since our EHR upgrade, so we haven't used the system...

Mar 2024
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VP/Other Executive

Operations

The vendor did a great job of training us in the beginning. I don't think much has changed that...

Mar 2024
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VP/Other Executive

Product

We have been able to run Trisus Chargemaster through our hospitals' logic and identify times when we...

Mar 2024
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VP/Other Executive

Product

I am a little disappointed that the supply module isn't part of the bigger software product. It is...

Mar 2024
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VP/Other Executive

Culture, Value

The Craneware Group is always trying to sell us something. If they develop something new, getting it...

Mar 2024
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Analyst/Coordinator

Product

I like Trisus Chargemaster. I like to tell people about it and show them what I can show them. I...

Jan 2024
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Analyst/Coordinator

Relationship, Operations

The Craneware Group is implementing a lot and trying to get everything over to the Trisus...

Jan 2024
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Analyst/Coordinator

Relationship

The Craneware Group continues to train. They are really good. They are available for us, almost...

Jan 2024
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Analyst/Coordinator

Relationship

I like that The Cranware Group support team is always there to help. We can email them, and they...

Jan 2024
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Analyst/Coordinator

Operations

I have tried to do some of the Craneware Academy classes, which are the training program classes....

Jan 2024
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Manager

Relationship, Product

Trisus Chargemaster has been a product that we have used over the long term, and it has worked well...

Jan 2024
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Manager

Operations

The vendor makes the training what we need it to be. They deliver anything I ask for. We are...

Jan 2024
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Manager

Product

The tools that are available within Trisus Chargemaster help me to ensure that the codes that we are...

Jan 2024
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Director

Relationship

We have had some interoperability issues with one of our systems and Trisus Chargemaster. The...

Dec 2023
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Director

Relationship

Our account manager, the person that we go to the most both on our normal scheduled calls as well as...

Dec 2023
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Director

Relationship, Operations

When we moved over to the Trisus platform from the Chargemaster Toolkit product, we saw several...

Dec 2023
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Manager

Product

We are using the on-premises version of the chargemaster because we have not had internal IT...

Dec 2023
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Manager

Relationship

Support is one of the vendor's strengths. I prefer to contact The Craneware Group via email, and I...

Dec 2023
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Manager

Relationship, Product

The knowledge base and the research or details Trisus Chargemaster provides are superior to what we...

Dec 2023
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Manager

Value

Trisus Chargemaster is more expensive than its competitors in the market.

Dec 2023
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Manager

Loyalty, Product

I like that I can just have everything I need at my fingertips. Trisus Chargemaster is a robust...

Dec 2023
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Manager

Relationship

The support team is awesome. They are very professional, prompt, and responsive. If they can't...

Dec 2023
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Manager

Loyalty, Product

I would like some reporting in Trisus Chargemaster that was in the old version of the platform....

Dec 2023
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Analyst/Coordinator

Product

Trisus Chargemaster is a very good spot for me to pull information from. Things may take a little...

Nov 2023
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Analyst/Coordinator

Product

Trisus Chargemaster is great because when we originally went from the old toolkit to Trisus...

Nov 2023
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Analyst/Coordinator

Product

Since the product is in the cloud, updates normally happen in the background. It used to be that...

Nov 2023
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Analyst/Coordinator

Operations

The vendor has Craneware Academy, and that site lets me know of new learning sessions, new...

Nov 2023
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Analyst/Coordinator

Relationship, Product

When I save a new CDM, the product creates a report that I send to our EHR vendor's analyst. Because...

Nov 2023
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Analyst/Coordinator

Loyalty, Product

I don't really have any issues with the system that I can't get fixed right off the bat. There are a...

Nov 2023
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Analyst/Coordinator

Operations

Once our people go through the training, the departments don't call to ask for more. The training is...

Nov 2023
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Analyst/Coordinator

Value

I would like to be able to see fee schedules and what different entities’ prices are compared to The...

Nov 2023
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Analyst/Coordinator

Culture, Relationship

I haven't questioned anything that the vendor couldn't already answer. They usually just tell me...

Nov 2023
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Analyst/Coordinator

Product

The vendor is trying to get everything I need up and running in the system. The vendor allows...

Nov 2023
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Analyst/Coordinator

Product

Within Trisus Chargemaster, I can pull up any CPT stuff I need through the new reference. We are...

Nov 2023
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Analyst/Coordinator

Relationship

We created a file and got on the phone with the support team at The Craneware Group in order to get...

Nov 2023
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Analyst/Coordinator

Product

I like the availability of all of the information that is out there and that we can just go look...

Nov 2023
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Analyst/Coordinator

Relationship, Product

A lot of people don't want to use Trisus Chargemaster because it is easier for them just to send an...

Nov 2023
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Director

Product, Value

This is the first time we have ever had availability into what charges go out the door and what...

Sep 2023
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Director

Product

One of the challenges with Trisus is that there are so many unique behaviors in payers, and there...

Sep 2023
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Director

Relationship

The Craneware Group has been good with recurring touchpoints. They are very open to giving us...

Sep 2023
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VP/Other Executive

Operations, Product

Some of the upgrades for Chargemaster Toolkit take time, and each person has to do each upgrade to...

Sep 2023
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VP/Other Executive

Relationship

When we have some suggestions for The Craneware Group, they are really good at reviewing those...

Sep 2023
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VP/Other Executive

Loyalty

The Craneware Group is moving functionality over to their cloud-based solution, and once all the...

Sep 2023
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VP/Other Executive

Loyalty, Product

Chargemaster Toolkit is pretty seamless. A user can go in and see data sets from multiple sources...

Sep 2023
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Manager

Loyalty, Product

We have had quite a few issues with the Trisus portion of the conversion. Some of our issues aren’t...

Aug 2023
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Manager

Relationship, Product

The way we have IT set up makes everything become a process. The cloud is the whole thing. We wonder...

Aug 2023
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Manager

Loyalty, Product

The product is pretty easy to use, but with Chargemaster Toolkit, we could script things into our...

Aug 2023
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Manager

Relationship

The vendor is always really good on their web support. Besides that, their people have Scottish...

Aug 2023
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Manager

Culture, Relationship

The vendor didn't tell me about a bug until after I called about having a problem, so I don't think...

Aug 2023
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Director

Relationship, Product

MEDITECH does a really good job of helping us manage multiple facilities without a ton of...

Aug 2023
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Director

Product

The biggest strength of the product is the data contained in it. The system is easy to use,...

Aug 2023
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Manager

Loyalty, Product

In terms of the development of the Trisus platform, more feedback from customers may have been more...

Aug 2023
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Manager

Product

The supply reference tool is really good, and the team that uses that has really great feedback on...

Aug 2023
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Manager

Loyalty, Relationship

The Craneware Group is devoted to enhancing the Trisus platform. They have been very big on...

Aug 2023
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Manager

Loyalty

We switched to The Craneware Group because of the suite of services that they offered. We were...

Aug 2023
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Manager

Loyalty, Operations

The initial wave of just getting our information into the system was fairly easy because there was...

Aug 2023
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Director

Culture, Loyalty

If the product works, it will be part of our long-term plans, but if we continue to have problems...

Aug 2023
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Director

Culture, Relationship, Value

We have multiple tools from the vendor, and they charge for each individual tool. We have looked at...

Aug 2023
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Director

Culture, Relationship

Vendor executives need to get involved because the sales representative is as high as we have been...

Aug 2023
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Director

Loyalty

I'm hoping our overall satisfaction will increase over the next year. So far, it looks like the...

Aug 2023
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Analyst/Coordinator

Product

There is a lot more information provided in The Craneware Group’s new platform than what we could...

Jul 2023
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Analyst/Coordinator

Relationship

The Craneware Group really tries to look at each facility, and they do their best to match each...

Jul 2023
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Analyst/Coordinator

Relationship, Product

There have been challenges with Trisus Chargemaster that have affected Chargemaster Toolkit. In some...

Jul 2023
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Analyst/Coordinator

Culture, Relationship

The Craneware Group’s involvement depends on what is going on. We have reached out to The Craneware...

Jul 2023
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Analyst/Coordinator

Product

I would tell someone looking into the product that The Craneware Group does a really good job of...

Jul 2023
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Analyst/Coordinator

Operations, Product

The only downfall is that The Craneware Group redid the online reference toolkit. Now it is Trisus,...

Jun 2023
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Analyst/Coordinator

Operations

I would definitely tell others to take the training for Chargemaster Toolkit because the system is...

Jun 2023
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Analyst/Coordinator

Relationship

Anytime I have an issue, I never have a problem getting it fixed. I would give the vendor's customer...

Jun 2023
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Analyst/Coordinator

Value

I like how Chargemaster Toolkit is going web based. I also like how Chargemaster Toolkit works. That...

Jun 2023
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Analyst/Coordinator

Relationship, Operations

The conversion to Trisus Chargemaster has taken a really long time, but that is because it is such a...

Jun 2023
||
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Analyst/Coordinator

Relationship, Operations

The Craneware Group has been going through an update from their regular Chargemaster Toolkit desktop...

Jun 2023
||
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Analyst/Coordinator

Relationship

The Craneware Group’s support system is excellent. I am amazed at the vendor's turnaround time. When...

Jun 2023
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Analyst/Coordinator

Relationship

The folks I work with at The Craneware Group are all great. If I have any issues, they are always...

Jun 2023
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Analyst/Coordinator

Relationship, Product

There is constant change that happens in our area, so having all our ducks in a row so we are able...

Jun 2023
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Analyst/Coordinator

Loyalty

We have looked at other products, and it didn’t seem like those products met what we were doing at...

Jun 2023
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Analyst/Coordinator

Culture, Value

There are a lot of things that go into contract negotiation. There are add-ons and that sort of...

Jun 2023
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Analyst/Coordinator

Product

Chargemaster Toolkit works fine and dandy. We are satisfied with the tool’s ability to set things...

Jun 2023
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Analyst/Coordinator

Relationship, Product

We have a regular schedule for department audits, and we use Chargemaster Toolkit and the...

Jun 2023
||
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