Trisus Chargemaster Commentary
Filtered view: All
Subject Expert
Dustin Cragun
SRU Manager
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship, Product
I would recommend that anyone going with this product take the chargemaster product and work with...
Login or Create an Account to see details.
Relationship, Product
There are opportunities for improvement with the product. We have gone several weeks without being...
Login or Create an Account to see details.
Product
We have had a couple of struggles with some things regarding the platform. We have a full-version...
Login or Create an Account to see details.
Product
We don't completely use Trisus Chargemaster as designed. We use it for our CDM one way, but we also...
Login or Create an Account to see details.
Operations, Product
I have seen some demos of The Craneware Group’s competitors' products, and I do think that The...
Login or Create an Account to see details.
Relationship
The vendor is still evolving Trisus Chargemaster, but they have really good support. They are really...
Login or Create an Account to see details.
Product
In Trisus Chargemaster, it would be nice if there were an easier way to manipulate the data in the...
Login or Create an Account to see details.
Value
Trisus Chargemaster is a pretty pricey tool for a small hospital, so a lot of my peers have let it...
Login or Create an Account to see details.
Relationship
The Craneware Group has done a really good job recently because I get to have a regular one-on-one...
Login or Create an Account to see details.
Relationship
The Craneware Group provides good support. The products are reliable and user friendly.
Login or Create an Account to see details.
Relationship
The shortcomings of the offerings from The Craneware Group have been on the technical side. As the...
Login or Create an Account to see details.
Relationship, Operations, Product
As The Craneware Group has moved to their cloud-based solution, we have encountered a number of...
Login or Create an Account to see details.
Relationship
Overall, the customer service from The Craneware Group is strong. The customer service people are...
Login or Create an Account to see details.
Loyalty, Relationship
We have had some dissatisfying things, and we are waiting to see some improvements. At this point,...
Login or Create an Account to see details.
Loyalty, Product
The pharmacy tools in Trisus Chargemaster that we have access to have really given us a lot of...
Login or Create an Account to see details.
Operations
There were some delays in the implementation timeline for Trisus Chargemaster, and I don't know...
Login or Create an Account to see details.
Relationship, Value
The Craneware Group is really good, and if they want us to try something, they give it to us for...
Login or Create an Account to see details.
Loyalty, Product
The Craneware Group is implementing new things for us, and we like the new web-based version of...
Login or Create an Account to see details.
Value
The vendor avoids charging for every little thing, and they do try to negotiate and work with us.
Login or Create an Account to see details.
Product
Using Trisus Chargemaster, if I can evaluate a particular provider, their specialty, and what we are...
Login or Create an Account to see details.
Relationship
It would be nice if The Craneware Group had a regular support service, like a regular interaction...
Login or Create an Account to see details.
Loyalty, Product
We have really enjoyed the product and plan to continue doing so. Things are more easily shared in...
Login or Create an Account to see details.
Culture
I have no qualms. We are really happy with The Craneware Group. They stay in touch and try to make...
Login or Create an Account to see details.
Relationship
The support from The Craneware Group has always been amazing, and the people that we are working...
Login or Create an Account to see details.
Relationship
The recent past with Trisus Chargemaster has been a little challenging, and that is unusual because...
Login or Create an Account to see details.
Product
Trisus Chargemaster is an outstanding solution. It is very user friendly, so we don’t need a lot of...
Login or Create an Account to see details.
Culture, Relationship
The Craneware Group does a very good job of letting us know when there are new products.
Login or Create an Account to see details.
Relationship
The Craneware Group and their products have been amazing. The customer support is great, and our...
Login or Create an Account to see details.
Loyalty, Value
I would buy Trisus Chargemaster again, but I would hesitate because it is so expensive....
Login or Create an Account to see details.
Product
I like the ease of Trisus Chargemaster. We put a code in a search box and get what we need. I like...
Login or Create an Account to see details.
Loyalty, Product
I would like to get my interface scripting on the full cloud-based product. The Craneware Group now...
Login or Create an Account to see details.
Operations
The Craneware Group is great with training. They always have webinars. Anytime I have a new person...
Login or Create an Account to see details.
Relationship
When I started with The Craneware Group years ago, I could call their 800 number if there was a user...
Login or Create an Account to see details.
Culture, Value
We are a unique facility, so contracting is very time consuming and tedious. There was no issue...
Login or Create an Account to see details.
Product
I would implement Trisus Chargemaster at another facility. I love the interface scripting tool. To...
Login or Create an Account to see details.
Relationship, Product
Things are going well with the system. I don't have any complaints or issues. We are trying to get...
Login or Create an Account to see details.
Relationship
The Craneware Group is a very easy vendor to work with from a customer service perspective. They...
Login or Create an Account to see details.
Value
The Craneware Group avoids charging for every little thing. A lot of things are included in what we...
Login or Create an Account to see details.
Product
When we did an upgrade with the nonweb version of the system, we used to have our IT people push it...
Login or Create an Account to see details.
Product, Value
Trisus Chargemaster makes my job 100% easier than it would be if we didn't have it. I don't have to...
Login or Create an Account to see details.
Value
Trisus Chargemaster is very expensive. We are very interested in using the system's supply model,...
Login or Create an Account to see details.
Product
We have had challenges with Trisus Chargemaster since our EHR upgrade, so we haven't used the system...
Login or Create an Account to see details.
Operations
The vendor did a great job of training us in the beginning. I don't think much has changed that...
Login or Create an Account to see details.
Product
We have been able to run Trisus Chargemaster through our hospitals' logic and identify times when we...
Login or Create an Account to see details.
Product
I am a little disappointed that the supply module isn't part of the bigger software product. It is...
Login or Create an Account to see details.
Culture, Value
The Craneware Group is always trying to sell us something. If they develop something new, getting it...
Login or Create an Account to see details.
Product
I like Trisus Chargemaster. I like to tell people about it and show them what I can show them. I...
Login or Create an Account to see details.
Relationship, Operations
The Craneware Group is implementing a lot and trying to get everything over to the Trisus...
Login or Create an Account to see details.
Relationship
The Craneware Group continues to train. They are really good. They are available for us, almost...
Login or Create an Account to see details.
Relationship
I like that The Cranware Group support team is always there to help. We can email them, and they...
Login or Create an Account to see details.
Operations
I have tried to do some of the Craneware Academy classes, which are the training program classes....
Login or Create an Account to see details.
Relationship, Product
Trisus Chargemaster has been a product that we have used over the long term, and it has worked well...
Login or Create an Account to see details.
Operations
The vendor makes the training what we need it to be. They deliver anything I ask for. We are...
Login or Create an Account to see details.
Product
The tools that are available within Trisus Chargemaster help me to ensure that the codes that we are...
Login or Create an Account to see details.
Relationship
We have had some interoperability issues with one of our systems and Trisus Chargemaster. The...
Login or Create an Account to see details.
Relationship
Our account manager, the person that we go to the most both on our normal scheduled calls as well as...
Login or Create an Account to see details.
Relationship, Operations
When we moved over to the Trisus platform from the Chargemaster Toolkit product, we saw several...
Login or Create an Account to see details.
Product
We are using the on-premises version of the chargemaster because we have not had internal IT...
Login or Create an Account to see details.
Relationship
Support is one of the vendor's strengths. I prefer to contact The Craneware Group via email, and I...
Login or Create an Account to see details.
Relationship, Product
The knowledge base and the research or details Trisus Chargemaster provides are superior to what we...
Login or Create an Account to see details.
Value
Trisus Chargemaster is more expensive than its competitors in the market.
Login or Create an Account to see details.
Loyalty, Product
I like that I can just have everything I need at my fingertips. Trisus Chargemaster is a robust...
Login or Create an Account to see details.
Relationship
The support team is awesome. They are very professional, prompt, and responsive. If they can't...
Login or Create an Account to see details.
Loyalty, Product
I would like some reporting in Trisus Chargemaster that was in the old version of the platform....
Login or Create an Account to see details.
Product
Trisus Chargemaster is a very good spot for me to pull information from. Things may take a little...
Login or Create an Account to see details.
Product
Trisus Chargemaster is great because when we originally went from the old toolkit to Trisus...
Login or Create an Account to see details.
Product
Since the product is in the cloud, updates normally happen in the background. It used to be that...
Login or Create an Account to see details.
Operations
The vendor has Craneware Academy, and that site lets me know of new learning sessions, new...
Login or Create an Account to see details.
Relationship, Product
When I save a new CDM, the product creates a report that I send to our EHR vendor's analyst. Because...
Login or Create an Account to see details.
Loyalty, Product
I don't really have any issues with the system that I can't get fixed right off the bat. There are a...
Login or Create an Account to see details.
Operations
Once our people go through the training, the departments don't call to ask for more. The training is...
Login or Create an Account to see details.
Value
I would like to be able to see fee schedules and what different entities’ prices are compared to The...
Login or Create an Account to see details.
Culture, Relationship
I haven't questioned anything that the vendor couldn't already answer. They usually just tell me...
Login or Create an Account to see details.
Product
The vendor is trying to get everything I need up and running in the system. The vendor allows...
Login or Create an Account to see details.
Product
Within Trisus Chargemaster, I can pull up any CPT stuff I need through the new reference. We are...
Login or Create an Account to see details.
Relationship
We created a file and got on the phone with the support team at The Craneware Group in order to get...
Login or Create an Account to see details.
Product
I like the availability of all of the information that is out there and that we can just go look...
Login or Create an Account to see details.
Relationship, Product
A lot of people don't want to use Trisus Chargemaster because it is easier for them just to send an...
Login or Create an Account to see details.
Product, Value
This is the first time we have ever had availability into what charges go out the door and what...
Login or Create an Account to see details.
Product
One of the challenges with Trisus is that there are so many unique behaviors in payers, and there...
Login or Create an Account to see details.
Relationship
The Craneware Group has been good with recurring touchpoints. They are very open to giving us...
Login or Create an Account to see details.
Operations, Product
Some of the upgrades for Chargemaster Toolkit take time, and each person has to do each upgrade to...
Login or Create an Account to see details.
Relationship
When we have some suggestions for The Craneware Group, they are really good at reviewing those...
Login or Create an Account to see details.
Loyalty
The Craneware Group is moving functionality over to their cloud-based solution, and once all the...
Login or Create an Account to see details.
Loyalty, Product
Chargemaster Toolkit is pretty seamless. A user can go in and see data sets from multiple sources...
Login or Create an Account to see details.
Loyalty, Product
We have had quite a few issues with the Trisus portion of the conversion. Some of our issues aren’t...
Login or Create an Account to see details.
Relationship, Product
The way we have IT set up makes everything become a process. The cloud is the whole thing. We wonder...
Login or Create an Account to see details.
Loyalty, Product
The product is pretty easy to use, but with Chargemaster Toolkit, we could script things into our...
Login or Create an Account to see details.
Relationship
The vendor is always really good on their web support. Besides that, their people have Scottish...
Login or Create an Account to see details.
Culture, Relationship
The vendor didn't tell me about a bug until after I called about having a problem, so I don't think...
Login or Create an Account to see details.
Relationship, Product
MEDITECH does a really good job of helping us manage multiple facilities without a ton of...
Login or Create an Account to see details.
Product
The biggest strength of the product is the data contained in it. The system is easy to use,...
Login or Create an Account to see details.
Loyalty, Product
In terms of the development of the Trisus platform, more feedback from customers may have been more...
Login or Create an Account to see details.
Product
The supply reference tool is really good, and the team that uses that has really great feedback on...
Login or Create an Account to see details.
Loyalty, Relationship
The Craneware Group is devoted to enhancing the Trisus platform. They have been very big on...
Login or Create an Account to see details.
Loyalty
We switched to The Craneware Group because of the suite of services that they offered. We were...
Login or Create an Account to see details.
Loyalty, Operations
The initial wave of just getting our information into the system was fairly easy because there was...
Login or Create an Account to see details.
Culture, Loyalty
If the product works, it will be part of our long-term plans, but if we continue to have problems...
Login or Create an Account to see details.
Culture, Relationship, Value
We have multiple tools from the vendor, and they charge for each individual tool. We have looked at...
Login or Create an Account to see details.
Culture, Relationship
Vendor executives need to get involved because the sales representative is as high as we have been...
Login or Create an Account to see details.
Loyalty
I'm hoping our overall satisfaction will increase over the next year. So far, it looks like the...
Login or Create an Account to see details.
​
Preferences