TruBridge Suite Commentary
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Subject Expert
Coray Tate
VP of Engagement
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User Commentary
Product
TruBridge has lagged fiercely behind the EHR market with regard to functionality. The sheer number...
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Relationship
TruBridge has made some improvements to their online call system, so usually we get sent to an...
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Product, Value
I know the pandemic put a lot of people behind, but I feel like instead of sticking to their road...
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Product
Clinically, if TruBridge could get data entry and retrieval to be more streamlined instead of having...
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Operations, Value
TruBridge has a separate learning management system called TruLearn that we can use for training. We...
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Product, Value
From what I understand from the business office and our CFO, they absolutely hate the financial side...
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Operations
I would tell others to make sure that, when they are setting TruBridge EHR up, they should have an...
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Loyalty, Product
We have been searching for another solution for the last several years. We have been shopping around...
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Relationship
TruBridge wasn’t transparent during an incident we had. If we put a ticket in on their web client...
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Loyalty, Product
Everything was limited with TruBridge EHR. It seemed like we had to do everything ourselves, and...
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Relationship, Value
TruBridge always just seemed behind the game. We would ask for changes for a long time, and they...
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Value
It just seemed like we were nickel-and-dimed for everything with TruBridge. Up front, TruBridge EHR...
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Operations
TruBridge didn't have training. And when we reached out to them, they were incredibly unhelpful....
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Loyalty, Product
TruBridge EHR is not the best EHR out there, so I don't know what our plans are. Right now we are...
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Relationship, Product
I feel like TruBridge EHR goes down often. We frequently get emails from TruBridge stating they are...
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Product
TruBridge EHR does have some bells and whistles, but only things that would be standard for any...
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Product
One of my pet peeves with TruBridge EHR is that it has two separate sections. There is a more modern...
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Product
One of our specialties doesn’t have a module in TruBridge EHR, so they are still all on paper, and...
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Operations
It seemed like the pre-training from TruBridge started early, but most people in healthcare are more...
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Relationship
TruBridge has had a lot of turnover, and I don’t really have a relationship with them. We don’t work...
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Loyalty, Relationship
TruBridge is trying hard to partner with us and keep us as a customer. I have had to get past the...
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Loyalty, Product
The CPSI EHR is archaic at best. It kind of appears like an old green-screen Mac from the 80s. It is...
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Operations
Other than just hospital-based training with our staff here teaching people how to use the system, I...
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Culture, Value
There is not a lot of integration between TruBridge EHR and third-party products. If we want to do...
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Value
We go live, and then TruBridge doesn’t really do anything else after that for optimization unless we...
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Relationship, Operations
There is not a lot of engagement with TruBridge to maximize our use of the EHR. There isn't really a...
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Product, Value
TruBridge EHR is pretty big in critical access hospitals because it is really affordable. Also, the...
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Product
Some of the product stuff that TruBridge says works doesn't actually work or is difficult to make...
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Relationship
TruBridge’s support team is great. If there is an issue, they are on it. They are quick. The...
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Operations
Things never go how TruBridge says they will. There are always issues, especially when it comes to...
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Value
TruBridge does not avoid charging for every little thing, and they have been that way since day one....
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Loyalty
We are looking to change our EHR because we are dissatisfied with TruBridge EHR. It is not...
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Product
TruBridge EHR is not user-friendly. It is definitely difficult, and our employees struggle even...
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Relationship
Sometimes we get support from TruBridge, and sometimes we don't. We have to get the right person,...
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Operations, Product
TruBridge did some updates to the notes function in TruBridge EHR, and the solution is now more...
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Product, Value
TruBridge EHR is quite an investment. We are at least operational with it. It is very archaic. The...
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Value
TruBridge charges an extra cost for any interfaces we need.
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Relationship
We have to call TruBridge all the time. TruBridge Patient Management was down recently, and I had to...
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Loyalty
I would like to move away from TruBridge Patient Management, but I don't think that is going to...
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Relationship, Product
TruBridge keeps pushing new things out, and we keep struggling with them. They are always trying to...
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Loyalty, Product
Right now, one of our biggest wish-list items is surgery scheduling. The platform we are currently...
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Relationship, Value
TruBridge does a very good job of trying to get the information on new technology out there, and we...
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Relationship
When we put tickets or situations in, I feel like they are getting routed to the appropriate staff,...
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Product
The ease of use for the solution is getting better. TruBridge is trying to work on getting us all on...
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Relationship, Product
As far as integrating third-party applications, TruBridge is par for the course. They are easy...
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Relationship, Product
During the last year, we have felt out of touch with TruBridge in terms of EHR development and...
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Product
Regarding integration, TruBridge EHR works with some things, but it doesn't work with others. It is...
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Relationship
TruBridge is easy to get ahold of, and they get back to us fairly quickly.
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Relationship, Product
There are a lot of things we wanted to do with TruBridge EHR that we have asked for, and they have...
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Operations
I don't know that there is any training from TruBridge. Everything is passed from employee to...
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Loyalty, Operations, Product
I would not buy TruBridge EHR again. I like TruBridge EHR okay because I have been here long enough...
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Value
The EHR is stuck in the Stone Age. Functionality that is automatic in all other EHRs is always a...
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Culture, Product
TruBridge claims that many third-party products integrate well, but once we purchase the software,...
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Culture, Relationship
TruBridge does not keep promises. TruBridge said we would have remote access and stuff like that,...
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Operations
The implementation of TruBridge EHR wasn't much of a problem. It was not a pain to make that...
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Value
TruBridge EHR is an entry-level EHR, but we get what we pay for, and it is not bad. Now that I know...
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Product
TruBridge EHR is hard to integrate with third-party applications. TruBridge didn't want to engage...
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Operations
TruBridge wasn't much help with supporting our updating and releasing process. TruBridge had too...
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Product, Value
The strength of the TruBridge product is the cost, but in general, we have been told that a lot of...
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Product
It is hard to work with TruBridge on third-party integrations generally due to the length of time it...
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Operations
We should still be having recurring meetings regarding implementations and pain points, and we have...
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Relationship
I can't think of any instances where TruBridge’s service has been proactive. The service is mediocre...
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Relationship
TruBridge stays very current, and if we request anything, they usually work pretty well with us....
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Product
Our nurses like TruBridge EHR. It is a super easy EHR for nurses, and the way it interfaces with our...
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Loyalty, Product
With TruBridge Claims Management, users can search by claim and see the remits right away. With...
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Product, Value
TruBridge Patient Management automatically drops claims into TruBridge Claims Management. When we...
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Commentary Summary
Comment Type Breakout