TruBridge Suite Commentary
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Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
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User Commentary
Operations
TruBridge could have an earlier onboarding for the things that are mandated. They have been really...
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Product
TruBridge Patient Management has lots of capabilities for the end user. It is easy to train on, and...
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Product
TruBridge EHR is user friendly, and a lot of that has to do with the fact that we have control over...
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Value
We don't have to pay for every little thing with TruBridge because we have maintenance fees, but...
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Product
The way that TruBridge does education now can make it hard to find what we are looking for because...
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Relationship
TruBridge's support people are actually not bad, but I'm on them frequently. I can reach out to my...
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Loyalty, Product
I wouldn't recommend TruBridge's system. The biggest thing is it is old school; there are a lot of...
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Relationship, Value
TruBridge is not meeting their goals. The product is a work in progress. TruBridge is trying, but...
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Operations
TruBridge needs to streamline their training. Setting up a new user in TruBridge's system is not...
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Loyalty, Operations, Product
TruBridge needs to change their platform. Part of TruBridge EHR is written with COBOL. I don't know...
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Culture, Product
TruBridge EHR integrates with the things the vendor gave us, and it doesn't integrate with anything...
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Relationship
With TruBridge’s support team, we can at least grab a person. We can open a ticket online or call...
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Value
With TruBridge EHR, I would say we are getting what we are paying for, so we can't complain. If...
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Relationship
The support that we get from TruBridge is really good, and the vendor has really worked hard to...
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Product
There is always something breaking in TruBridge EHR, and when it breaks, it breaks down all of our...
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Loyalty, Relationship
We have struggled with TruBridge's involvement a little bit. The vendor has changed their module, so...
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Product
The system's ease of use for end users really depends because the system is all over the place....
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Relationship, Product
TruBridge is bringing out some new things. The only bad part of that is that those new things are...
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Operations, Product
We wouldn't buy TruBridge EHR again because of certain little things. For example, some things are...
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Value
TruBridge EHR is cheaper than some other solutions, so we pay for what we get. However, I would...
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Product
TruBridge EHR is not easy to use. It allows too many variables that lead to risky care for patients....
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Relationship, Operations
I have never been offered any training by TruBridge. TruBridge’s support is not great. As a matter...
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Product, Value
Pulling data out of TruBridge EHR is very hard. That is our biggest complaint. Almost every report...
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Operations
For a customer considering TruBridge Patient Management, I hope their implementation goes better...
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Product
TruBridge Patient Management is easy to work in. It has a bigger screen and is more legible than our...
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Loyalty, Product
I wouldn’t buy Trubridge Patient Management again because, with how the statements work in the...
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Relationship
TruBridge's response time is horrible. If I have an issue, the vendor often says they aren't sure...
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Product
Things are horrible. From a pharmacy standpoint, the program is very unsafe. It is nice when we want...
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Product, Value
When we have to integrate with another company, TruBridge does charge a lot. It seems like a lot to...
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Product
The past year overall has been fine with TruBridge. The system generally doesn't break down or go...
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Product
TruBridge EHR is an adequate system for a little hospital. The system can probably do what that size...
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Loyalty
It is a little hard sometimes to pull data that can be used either internally or that other...
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Operations
It was difficult for us to go between TruBridge and a third-party vendor. It was on us to get...
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Product
We have two separate versions of the program. One is a web-browser version, and the other is client...
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Culture, Product
TruBridge didn't promise us much. The vendor was up front about the fact that the system wasn't a...
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Loyalty, Value
The positives about the product are cost and control from a laboratory perspective, control over lab...
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Relationship, Operations
For the most part, the vendor's service hasn't been good. Some of the vendor's implementation...
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Product
I would like to see a blood bank in the system. The system has almost no inventory control. We have...
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Operations
The person who trained our entire department had just come out of their training, and most of what...
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Culture, Value
TruBridge does not avoid charging us. For example, I requested a quote to do a demographic data...
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Product
Sometimes upgrades work, and sometimes TruBridge doesn't test enough, so they have to go back and...
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Operations
When I started, there were videos for training. TruBridge has sections, and they set them up for us....
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Product
TruBridge EHR is super clicky. When we start using the system, there are four buttons we can click....
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Loyalty, Relationship, Product
I help with Medicare's Promoting Interoperability reporting, and one of the new Promoting...
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Relationship
The support has gotten worse over time. TruBridge used to call back. We would open up a ticket or a...
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Relationship
Our success manager goes above and beyond. They go over the top to help us out. But there are just...
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Loyalty
My organization asked me to come up with a committee to fix our system, and we started working on...
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Product
There is a lot of clinical dissatisfaction, and things are certainly not perfect on my side. I was...
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Product
As silly as this sounds, what I like most about TruBridge EHR is our ability to scan and maintain...
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Product
TruBridge EHR is simpler than our other EHR was, and in TruBridge EHR, it is a lot easier to look...
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Operations
We did not receive the full training that other sites received. The person within our organization...
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Relationship, Product
The security of the system is both a positive and a negative thing. I had access to the critical...
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Product
TruBridge has been rolling out new technology, and their rollouts have been a lot smoother than they...
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Operations
A lot of TruBridge’s training stuff is available through a learning portal that we go through, but...
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Relationship
If I have an issue with TruBridge EHR, I can either pick up the phone and call or open a ticket on...
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Culture
TruBridge has some work to do, but that is more related to contracts than anything else. We have a...
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Product
TruBridge EHR is totally awful. We went backward in time clinically. There is just a lot of trouble...
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Product, Value
All in all, the system is beneficial for patients. It gives them the information they need and a way...
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Relationship
TruBridge has pretty good support. They do whatever they can to meet the needs of all the different...
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Product
There are a few things that would be nice for the system that the vendor is trying to modify. The...
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Relationship
One of the areas that continue to be a frustration for me is TruBridge’s ticketing system. When I...
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Loyalty, Relationship
Since TruBridge appointed the new president for the company, that person has been a little more...
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Product
TruBridge has made our lives full of inefficiencies and things that don't work properly. The...
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Operations
The training from TruBridge was extremely poor. When the trainer was asked difficult questions by...
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Product
TruBridge Patient Management doesn't integrate with other solutions at all. Everything is extra...
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Culture, Relationship
Our last couple of customer representatives have not been very proactive. The representative that we...
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Relationship, Operations
TruBridge sent out an optimization team, and they fixed a lot of the stuff that was broken when we...
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Culture, Loyalty
As soon as we are out of our contract with TruBridge, we are going to move. There are upcharges for...
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Operations, Product
The design of TruBridge EHR is terrible. The year 1990 called, and it wants its EHR back. Nothing in...
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Relationship
When we submit a ticket to TruBridge's customer support team, they update the status to say they are...
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Loyalty, Relationship, Value
We don’t have any trust built up with TruBridge. They haven’t introduced anything new that has taken...
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Loyalty, Value
One of the reasons we ended up with TruBridge EHR is because TruBridge was taking over Healthland at...
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Product
Many things are frustrating in TruBridge EHR. For example, if we want to create an ad hoc report for...
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Product
Everything we do in TruBridge EHR involves multiple windows. With a modern EHR, we should be able to...
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Loyalty, Relationship
We will soon have to report on gender preferences and things, and there is a field in the EHR for...
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Loyalty
If I had a list of the top 10 and the bottom 10 EHRs, TruBridge EHR would probably be in the bottom...
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Product
The Order Chronology piece is not user friendly. Nursing staff have to dig through it in order to...
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Product
Inputting a patient's medical history and social history is not a streamlined part of the visit. We...
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Loyalty, Product
The vendor's most recent upgrades, including their updates to their service when we have a problem...
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Operations
A major part of the reason that I would not recommend TruBridge EHR is that their onboarding process...
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Product
The vendor’s updates to move to the web client were great, but the in between when we were on two...
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Product
The health history tab is great; however, we need a better way to integrate this into the...
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Operations, Product
I have a hard time getting staff to adopt new EHR functions because their trust in TruBridge EHR is...
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Product
Reporting is difficult, and sometimes the reports do not format correctly. I have staff members that...
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Product
Some of the registration elements are not easy, especially the emergency contact element. The...
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Operations, Product
I have had a hard time getting the interoperability options to work properly. We had a whole year...
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Product
I absolutely hate some of the workflows that have to be completed to meet eCQMs. They are out of the...
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Relationship
When I call TruBridge, they will help me when I have a problem. However, the vendor's help is...
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Operations
In the beginning, TruBridge trained us, but we didn't get any extra training from the vendor. It...
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Product
It requires a lot of clicks for us to get from one place to another in the system. I would like it...
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Product
We have a little trouble every time the vendor does an update because that update always breaks...
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Operations
TruBridge told us that they could customize something for our organization. That was only halfway...
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Relationship, Operations
I only get to talk to one person at TruBridge. TruBridge doesn't drive tangible outcomes anywhere....
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Product
I would not buy TruBridge EHR again because of data integrity, account management follow-up, and the...
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Relationship
TruBridge doesn't keep all their promises. I feel like that issue is mostly with the expectation...
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Value
My expectations for Trubridge are that they will charge us for everything. I have become accustomed...
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Operations
Regarding training, TruBridge tries. They have an LMS that can be very convenient, but the problem...
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Value
We get what we pay for. TruBridge EHR is not as expensive as a lot of EHRs. But it does cost us in...
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Relationship, Product
TruBridge is awful at supporting our organization’s integration goals because they had an...
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Relationship
TruBridge has been trying to be proactive. They at least notify us of problems. They communicate...
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Culture, Value
CPSI charges us for every little thing. We had a couple of extra interfaces that we needed to get...
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Relationship
CPSI is really trying to improve their system. They have a new portal called their Dream Factory...
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Product
The system's user interface is very old school. CPSI is trying very hard to bring it up to modern...
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Relationship
CPSI's customer support people are pretty involved and reactive. When we put in a ticket or call...
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Product
Evident Thrive EHR works very well for us and is everything we need on the nursing end. I hear more...
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Product
We have problems getting Evident Thrive EHR to operate with our other systems. There are some...
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Value
I would buy Evident Thrive EHR again because CPSI gets the job done at a fair price for a small facility....
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Culture, Relationship, Product
CPSI promised us a new platform, and they made some changes on one side, but they have done nothing...
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Value
CPSI nickel-and-dimes me to death on every interface, whether bidirectional or unidirectional. Then...
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Relationship, Product
CPSI's updates inevitably cause other things to fail. We will have an update one day, and the next...
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Relationship
Some of our tickets have to go through a ridiculous number of committees before the vendor decides...
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Relationship
I have had good luck with CPSI’s account representatives. They take care of anything I need, and...
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Product
Evident Thrive EHR’s ease of use is getting better. CPSI has been moving more things toward the CW5...
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Relationship, Operations, Product
Some instructions in the online PDFs of the books that tell us how to do everything could be updated...
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Operations
CPSI has a site with user videos that walk us through changes and let us practice things. That has...
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Loyalty, Relationship, Product
Things in general have been very good with Evident Thrive EHR. The system is much better than it...
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Relationship, Operations
An opportunity for improvement for CPSI is more education for me. Part of the problem with CPSI is...
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Operations
The hospital administration is to blame for some aspects of the poor implementation and rollout....
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Product
Gathering data for MIPS in Evident Thrive EHR has been difficult. Part of that may be on our staff...
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Value
Evident Thrive EHR is considerably less expensive than what we had before.
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Loyalty, Operations, Product
Getting things running more smoothly in Evident Thrive EHR is going to take a little while.
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Relationship
CPSI has a pretty decent navigation system, and they have regular meetings where they talk about any...
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Loyalty, Relationship
We went with CPSI because we have a leader who has some experience with them at other organizations...
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Operations
There wasn’t nearly enough training for Evident Thrive Patient Management. The vendor came back...
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Relationship
CPSI’s delivery of the things we have asked for has been slow.
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Relationship
If we call CPSI during business hours, their support isn’t bad, but after 5 p.m. and on weekends and...
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Operations
Our project manager during our CPSI implementation was available to us by phone or email, and they...
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Operations
While my recommendation of Evident Thrive Patient Management would not be horribly strong, it would...
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Operations
We had a short time frame for implementing Evident Thrive EHR, and that was very impactful to the...
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Product
Evident Thrive EHR has its limitations, and because of that, morale is pretty bad right now;...
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Relationship, Value
CPSI is much better than our previous vendor in their timeline for getting interfaces done and how...
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Loyalty, Value
Evident Thrive EHR is part of our long-term plans because it is what we can afford. I would buy it...
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Product
One problem that we have with the vendor is that when we have to send out a record or do an...
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Culture, Product
I understand why people use CPSI's system when price is their only consideration, but those people...
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Product
If an organization is going to try to use the product in their ED, they might as well ram their...
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Relationship, Product
CPSI hasn't been meeting our needs for several years. They have an okay financial side. However,...
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Operations, Product
Evident Thrive EHR is very old school and is not user friendly. A lot of the changes CPSI makes to...
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Loyalty, Value
We are looking at other EHR options so that we are on one system for our facility. Everyone in our...
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Relationship
CPSI could be more proactive. CPSI’s support team responds to our messages, but they may not have...
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Loyalty, Product
We don't see a ton of outcomes with Evident Thrive EHR, but I know CPSI is trying to improve. CPSI...
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