TruBridge Suite Commentary
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Coray Tate
VP Clinician Experience
KLAS VP Clinician Experience - Coray Tate
 
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User Commentary

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Director

Relationship

TruBridge's response time is horrible. If I have an issue, the vendor often says they aren't sure...

Jul 2024
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Director

Product

Things are horrible. From a pharmacy standpoint, the program is very unsafe. It is nice when we want...

Jul 2024
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Director

Product, Value

When we have to integrate with another company, TruBridge does charge a lot. It seems like a lot to...

Jun 2024
||
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Director

Product

The past year overall has been fine with TruBridge. The system generally doesn't break down or go...

Jun 2024
||
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Director

Product

TruBridge EHR is an adequate system for a little hospital. The system can probably do what that size...

Jun 2024
||
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Director

Loyalty

It is a little hard sometimes to pull data that can be used either internally or that other...

Jun 2024
||
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Manager

Operations

It was difficult for us to go between TruBridge and a third-party vendor. It was on us to get...

May 2024
||
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Manager

Product

We have two separate versions of the program. One is a web-browser version, and the other is client...

May 2024
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Manager

Culture, Product

TruBridge didn't promise us much. The vendor was up front about the fact that the system wasn't a...

May 2024
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Manager

Loyalty, Value

The positives about the product are cost and control from a laboratory perspective, control over lab...

May 2024
||
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Manager

Relationship, Operations

For the most part, the vendor's service hasn't been good. Some of the vendor's implementation...

May 2024
||
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Manager

Product

I would like to see a blood bank in the system. The system has almost no inventory control. We have...

May 2024
||
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Manager

Operations

The person who trained our entire department had just come out of their training, and most of what...

May 2024
||
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Director

Culture, Value

TruBridge does not avoid charging us. For example, I requested a quote to do a demographic data...

May 2024
||
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Director

Product

Sometimes upgrades work, and sometimes TruBridge doesn't test enough, so they have to go back and...

May 2024
||
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Director

Operations

When I started, there were videos for training. TruBridge has sections, and they set them up for us....

May 2024
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Director

Product

TruBridge EHR is super clicky. When we start using the system, there are four buttons we can click....

May 2024
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Director

Loyalty, Relationship, Product

I help with Medicare's Promoting Interoperability reporting, and one of the new Promoting...

May 2024
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Director

Relationship

The support has gotten worse over time. TruBridge used to call back. We would open up a ticket or a...

May 2024
||
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Director

Relationship

Our success manager goes above and beyond. They go over the top to help us out. But there are just...

May 2024
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Director

Loyalty

My organization asked me to come up with a committee to fix our system, and we started working on...

May 2024
||
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Manager

Product

There is a lot of clinical dissatisfaction, and things are certainly not perfect on my side. I was...

May 2024
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Manager

Product

As silly as this sounds, what I like most about TruBridge EHR is our ability to scan and maintain...

May 2024
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Manager

Product

TruBridge EHR is simpler than our other EHR was, and in TruBridge EHR, it is a lot easier to look...

May 2024
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Manager

Operations

We did not receive the full training that other sites received. The person within our organization...

May 2024
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Manager

Relationship, Product

The security of the system is both a positive and a negative thing. I had access to the critical...

May 2024
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CIO

Product

TruBridge has been rolling out new technology, and their rollouts have been a lot smoother than they...

Apr 2024
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CIO

Operations

A lot of TruBridge’s training stuff is available through a learning portal that we go through, but...

Apr 2024
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CIO

Relationship

If I have an issue with TruBridge EHR, I can either pick up the phone and call or open a ticket on...

Apr 2024
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CIO

Culture

TruBridge has some work to do, but that is more related to contracts than anything else. We have a...

Apr 2024
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Director

Product

TruBridge EHR is totally awful. We went backward in time clinically. There is just a lot of trouble...

Apr 2024
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CFO

Product, Value

All in all, the system is beneficial for patients. It gives them the information they need and a way...

Apr 2024
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CFO

Relationship

TruBridge has pretty good support. They do whatever they can to meet the needs of all the different...

Apr 2024
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CFO

Product

There are a few things that would be nice for the system that the vendor is trying to modify. The...

Apr 2024
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CIO

Relationship

One of the areas that continue to be a frustration for me is TruBridge’s ticketing system. When I...

Apr 2024
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CIO

Loyalty, Relationship

Since TruBridge appointed the new president for the company, that person has been a little more...

Apr 2024
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CIO

Product

TruBridge has made our lives full of inefficiencies and things that don't work properly. The...

Apr 2024
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CIO

Operations

The training from TruBridge was extremely poor. When the trainer was asked difficult questions by...

Apr 2024
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CIO

Product

TruBridge Patient Management doesn't integrate with other solutions at all. Everything is extra...

Apr 2024
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CIO

Culture, Relationship

Our last couple of customer representatives have not been very proactive. The representative that we...

Apr 2024
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CIO

Relationship, Operations

TruBridge sent out an optimization team, and they fixed a lot of the stuff that was broken when we...

Apr 2024
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CIO

Culture, Loyalty

As soon as we are out of our contract with TruBridge, we are going to move. There are upcharges for...

Apr 2024
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CIO

Operations, Product

The design of TruBridge EHR is terrible. The year 1990 called, and it wants its EHR back. Nothing in...

Apr 2024
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CIO

Relationship

When we submit a ticket to TruBridge's customer support team, they update the status to say they are...

Apr 2024
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CIO

Loyalty, Relationship, Value

We don’t have any trust built up with TruBridge. They haven’t introduced anything new that has taken...

Apr 2024
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CIO

Loyalty, Value

One of the reasons we ended up with TruBridge EHR is because TruBridge was taking over Healthland at...

Apr 2024
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CIO

Product

Many things are frustrating in TruBridge EHR. For example, if we want to create an ad hoc report for...

Apr 2024
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CIO

Product

Everything we do in TruBridge EHR involves multiple windows. With a modern EHR, we should be able to...

Apr 2024
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CIO

Loyalty, Relationship

We will soon have to report on gender preferences and things, and there is a field in the EHR for...

Apr 2024
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CIO

Loyalty

If I had a list of the top 10 and the bottom 10 EHRs, TruBridge EHR would probably be in the bottom...

Apr 2024
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VP/Other Executive

Product

The Order Chronology piece is not user friendly. Nursing staff have to dig through it in order to...

Mar 2024
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VP/Other Executive

Product

Inputting a patient's medical history and social history is not a streamlined part of the visit. We...

Mar 2024
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VP/Other Executive

Loyalty, Product

The vendor's most recent upgrades, including their updates to their service when we have a problem...

Mar 2024
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VP/Other Executive

Operations

A major part of the reason that I would not recommend TruBridge EHR is that their onboarding process...

Mar 2024
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VP/Other Executive

Product

The vendor’s updates to move to the web client were great, but the in between when we were on two...

Mar 2024
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VP/Other Executive

Product

The health history tab is great; however, we need a better way to integrate this into the...

Mar 2024
||
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VP/Other Executive

Operations, Product

I have a hard time getting staff to adopt new EHR functions because their trust in TruBridge EHR is...

Mar 2024
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VP/Other Executive

Product

Reporting is difficult, and sometimes the reports do not format correctly. I have staff members that...

Mar 2024
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VP/Other Executive

Product

Some of the registration elements are not easy, especially the emergency contact element. The...

Mar 2024
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VP/Other Executive

Operations, Product

I have had a hard time getting the interoperability options to work properly. We had a whole year...

Mar 2024
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VP/Other Executive

Product

I absolutely hate some of the workflows that have to be completed to meet eCQMs. They are out of the...

Mar 2024
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Director

Relationship

When I call TruBridge, they will help me when I have a problem. However, the vendor's help is...

Mar 2024
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Director

Operations

In the beginning, TruBridge trained us, but we didn't get any extra training from the vendor. It...

Mar 2024
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Director

Product

It requires a lot of clicks for us to get from one place to another in the system. I would like it...

Mar 2024
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(0)
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Director

Product

We have a little trouble every time the vendor does an update because that update always breaks...

Mar 2024
||
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Director

Operations

TruBridge told us that they could customize something for our organization. That was only halfway...

Mar 2024
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Director

Relationship, Operations

I only get to talk to one person at TruBridge. TruBridge doesn't drive tangible outcomes anywhere....

Mar 2024
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(0)
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CIO

Product

I would not buy TruBridge EHR again because of data integrity, account management follow-up, and the...

Mar 2024
||
(0)
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CIO

Relationship

TruBridge doesn't keep all their promises. I feel like that issue is mostly with the expectation...

Mar 2024
||
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CIO

Value

My expectations for Trubridge are that they will charge us for everything. I have become accustomed...

Mar 2024
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(0)
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CIO

Operations

Regarding training, TruBridge tries. They have an LMS that can be very convenient, but the problem...

Mar 2024
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CIO

Value

We get what we pay for. TruBridge EHR is not as expensive as a lot of EHRs. But it does cost us in...

Mar 2024
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(0)
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CIO

Relationship, Product

TruBridge is awful at supporting our organization’s integration goals because they had an...

Mar 2024
||
(0)
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CIO

Relationship

TruBridge has been trying to be proactive. They at least notify us of problems. They communicate...

Mar 2024
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(0)
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Manager

Culture, Value

CPSI charges us for every little thing. We had a couple of extra interfaces that we needed to get...

Mar 2024
||
(0)
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Manager

Relationship

CPSI is really trying to improve their system. They have a new portal called their Dream Factory...

Mar 2024
||
(0)
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Manager

Product

The system's user interface is very old school. CPSI is trying very hard to bring it up to modern...

Mar 2024
||
(0)
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Manager

Relationship

CPSI's customer support people are pretty involved and reactive. When we put in a ticket or call...

Mar 2024
||
(0)
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Director

Product

Evident Thrive EHR works very well for us and is everything we need on the nursing end. I hear more...

Feb 2024
||
(0)
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Director

Product

We have problems getting Evident Thrive EHR to operate with our other systems. There are some...

Feb 2024
||
(0)
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CFO

Value

I would buy Evident Thrive EHR again because CPSI gets the job done at a fair price for a small facility....

Feb 2024
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(0)
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CFO

Culture, Relationship, Product

CPSI promised us a new platform, and they made some changes on one side, but they have done nothing...

Feb 2024
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(0)
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CFO

Value

CPSI nickel-and-dimes me to death on every interface, whether bidirectional or unidirectional. Then...

Feb 2024
||
(0)
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CFO

Relationship, Product

CPSI's updates inevitably cause other things to fail. We will have an update one day, and the next...

Feb 2024
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Director

Relationship

Some of our tickets have to go through a ridiculous number of committees before the vendor decides...

Jan 2024
||
(0)
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Director

Relationship

I have had good luck with CPSI’s account representatives. They take care of anything I need, and...

Jan 2024
||
(0)
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Director

Product

Evident Thrive EHR’s ease of use is getting better. CPSI has been moving more things toward the CW5...

Jan 2024
||
(0)
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Director

Relationship, Operations, Product

Some instructions in the online PDFs of the books that tell us how to do everything could be updated...

Jan 2024
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(0)
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Director

Operations

CPSI has a site with user videos that walk us through changes and let us practice things. That has...

Jan 2024
||
(0)
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Director

Loyalty, Relationship, Product

Things in general have been very good with Evident Thrive EHR. The system is much better than it...

Jan 2024
||
(0)
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Director

Relationship, Operations

An opportunity for improvement for CPSI is more education for me. Part of the problem with CPSI is...

Jan 2024
||
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Nurse

Operations

The hospital administration is to blame for some aspects of the poor implementation and rollout....

Jan 2024
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(0)
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Director

Product

Gathering data for MIPS in Evident Thrive EHR has been difficult. Part of that may be on our staff...

Jan 2024
||
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Director

Value

Evident Thrive EHR is considerably less expensive than what we had before.

Jan 2024
||
(0)
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Director

Loyalty, Operations, Product

Getting things running more smoothly in Evident Thrive EHR is going to take a little while.

Jan 2024
||
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Director

Relationship

CPSI has a pretty decent navigation system, and they have regular meetings where they talk about any...

Jan 2024
||
(0)
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Director

Loyalty, Relationship

We went with CPSI because we have a leader who has some experience with them at other organizations...

Jan 2024
||
(0)
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Director

Operations

There wasn’t nearly enough training for Evident Thrive Patient Management. The vendor came back...

Jan 2024
||
(0)
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Director

Relationship

CPSI’s delivery of the things we have asked for has been slow.

Jan 2024
||
(0)
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Director

Relationship

If we call CPSI during business hours, their support isn’t bad, but after 5 p.m. and on weekends and...

Jan 2024
||
(0)
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Director

Operations

Our project manager during our CPSI implementation was available to us by phone or email, and they...

Jan 2024
||
(0)
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Director

Operations

While my recommendation of Evident Thrive Patient Management would not be horribly strong, it would...

Jan 2024
||
(0)
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Director

Operations

We had a short time frame for implementing Evident Thrive EHR, and that was very impactful to the...

Jan 2024
||
(0)
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Director

Product

Evident Thrive EHR has its limitations, and because of that, morale is pretty bad right now;...

Jan 2024
||
(0)
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Director

Relationship, Value

CPSI is much better than our previous vendor in their timeline for getting interfaces done and how...

Jan 2024
||
(0)
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Director

Loyalty, Value

Evident Thrive EHR is part of our long-term plans because it is what we can afford. I would buy it...

Jan 2024
||
(0)
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Director

Product

One problem that we have with the vendor is that when we have to send out a record or do an...

Jan 2024
||
(0)
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CIO

Culture, Product

I understand why people use CPSI's system when price is their only consideration, but those people...

Jan 2024
||
(0)
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CIO

Product

If an organization is going to try to use the product in their ED, they might as well ram their...

Jan 2024
||
(0)
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CIO

Relationship, Product

CPSI hasn't been meeting our needs for several years. They have an okay financial side. However,...

Jan 2024
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Manager

Operations, Product

Evident Thrive EHR is very old school and is not user friendly. A lot of the changes CPSI makes to...

Dec 2023
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Manager

Loyalty, Value

We are looking at other EHR options so that we are on one system for our facility. Everyone in our...

Dec 2023
||
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Manager

Relationship

CPSI could be more proactive. CPSI’s support team responds to our messages, but they may not have...

Dec 2023
||
(0)
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Manager

Loyalty, Product

We don't see a ton of outcomes with Evident Thrive EHR, but I know CPSI is trying to improve. CPSI...

Dec 2023
||
(0)
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CIO

Loyalty, Product

The innovation with CPSI has been out of the park, and that is where they have a good market share....

Dec 2023
||
(0)
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CIO

Product

Currently, people in different departments can only work in certain parts of the system. People in...

Dec 2023
||
(0)
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Manager

Relationship, Operations

The upgrades for CPSI's system are handled through our IT department, and that process seems to be...

Dec 2023
||
(0)
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Manager

Culture, Loyalty

The reason we went with CPSI is that we couldn't afford a big vendor. For a hospital of our size,...

Dec 2023
||
(0)
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Manager

Loyalty

CPSI's product is not in our long-term plans because our health system is transitioning us to a...

Dec 2023
||
(0)
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Manager

Relationship

With CPSI, when we have to call in for troubleshooting services, the vendor just says that is how...

Dec 2023
||
(0)
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Director

Loyalty

We needed an all-in-one EHR. We needed something to handle a lot of areas. CPSI's product is not...

Dec 2023
||
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Director

Relationship

Support is what CPSI does best. For the most part, when we get assigned a person, they usually can...

Dec 2023
||
(0)
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Director

Relationship, Product

CPSI used to be better at being able to fix the things we needed to be fixed, but they reorganized....

Dec 2023
||
(0)
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Director

Operations

As far as training the providers goes, we use notes. We don't even use the encounter data submission...

Dec 2023
||
(0)
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Director

Loyalty

Probably the only thing we really have difficulty with as far as documentation goes is that the...

Dec 2023
||
(0)
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Director

Product

With Evident Thrive Patient Management, I like that everything is all there in one place. I also...

Dec 2023
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Director

Product

The only improvement we would really like to see is in the closing of the A/R days. The vendor...

Dec 2023
||
(0)
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Director

Product

CPSI keeps up with every mandate that we have from CMS. One thing I really like is that we have...

Dec 2023
||
(0)
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CFO

Relationship

We met with a higher-up at CPSI once, and they assured us they were going to get back to us. I have...

Nov 2023
||
(0)
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CFO

Loyalty

We viewed a lot of EHRs years ago, and we felt that Evident Thrive EHR met our needs. We felt like...

Nov 2023
||
(0)
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CFO

Relationship

CPSI’s customer support is hit and miss. I know the people in different areas who are qualified. The...

Nov 2023
||
(0)
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CFO

Relationship

We work with lots of people every day, and then we call on a Monday morning and are suddenly told...

Nov 2023
||
(0)
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CFO

Value

CPSI used to be bad about charging for things; that was one of their downfalls. They still charge...

Nov 2023
||
(0)
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CFO

Relationship, Product

Evident Thrive EHR has come a long way in ease of use; however, there is some quirkiness, and I...

Nov 2023
||
(0)
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CFO

Relationship

The problem is that CPSI has many fingers in too many areas, so when they send out information, they...

Nov 2023
||
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Director

Loyalty, Product

CPSI continues to move forward with the core measures that the federal government puts in process,...

Nov 2023
||
(0)
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Director

Product

The day-to-day processes in Evident Thrive EHR are simple and straightforward. We can easily access...

Nov 2023
||
(0)
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Director

Relationship, Operations

CPSI recently upgraded to a new web-based service. The new upgrade to the web client is very nice....

Nov 2023
||
(0)
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Director

Product, Value

When mandates come down, there seem to be additional charges from CPSI for everything that has to...

Nov 2023
||
(0)
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Director

Value

CPSI considers small rural hospitals, so they do give price advantages to those instead of having a...

Nov 2023
||
(0)
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Director

Relationship

Anytime we upgrade our equipment, such as our IV pumps, for instance, it is very difficult to get...

Nov 2023
||
(0)
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Director

Value

Evident Thrive EHR is pretty easy to use, especially with the latest upgrade. We have gotten our...

Nov 2023
||
(0)
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Director

Product

The EHR is very difficult to get information out of. The reports are very cumbersome to build. It is...

Nov 2023
||
(0)
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CIO

Relationship, Value

I wouldn't buy Evident Thrive Patient Management again. The vendor isn't good with innovating to...

Nov 2023
||
(0)
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CIO

Relationship, Product

CPSI's stability has worked well for them.

Nov 2023
||
(0)
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Director

Loyalty, Product

Evident Thrive Patient Management is a very old system. It is not pleasing to look at or work in. It...

Nov 2023
||
(0)
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Director

Relationship

Some of the people in customer support are very good. They know what they are talking about and...

Nov 2023
||
(0)
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Director

Relationship, Product

CPSI’s execution isn't always there. We get our hopes up, but then the functionality doesn't work...

Nov 2023
||
(0)
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Director

Value

We occasionally offer to help CPSI with things, and they offer services at either a reduced cost or...

Nov 2023
||
(0)
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Director

Operations

When there is an upgrade, CPSI posts videos on an online training portal or trains some of our...

Nov 2023
||
(0)
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Director

Relationship

For support, we usually go through the web first, and if we don't get what we need, then we can...

Nov 2023
||
(0)
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Director

Relationship

There is a gray area in terms of whether CPSI’s support team is capable of fixing our issues...

Nov 2023
||
(0)
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Director

Operations, Value

It is very evident that CPSI doesn’t have clinical people on their team, so Evident Thrive EHR is...

Nov 2023
||
(0)
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Director

Loyalty, Product

Evident Thrive EHR has gotten a lot better in the past year or two, and CPSI is trying to come out...

Nov 2023
||
(0)
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Analyst/Coordinator

Product

We have used Evident Thrive Patient Management for a long time. To my knowledge, CPSI keeps their...

Nov 2023
||
(0)
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Director

Relationship

I think CPSI's support has gone down a bit. We used to be able to call them, and they would resolve...

Nov 2023
||
(0)
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Manager

Product

The eMAR process is a little kludgy, so I would like to have that be smoother; right now, we have to...

Nov 2023
||
(0)
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Analyst/Coordinator

Product

I haven't really used any other system, so I can't say what is different about Evident Thrive...

Nov 2023
||
(0)
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Director

Loyalty, Value

Part of the reason we have Evident Thrive EHR is that it is not very expensive. For a small...

Nov 2023
||
(0)
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Director

Operations

After our implementation, we felt like the vendor mostly forgot about us unless we needed help. No...

Nov 2023
||
(0)
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Director

Product

We don't have a lot of downtime with the system. The system is as stable as any other solution that...

Nov 2023
||
(0)
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Director

Relationship, Operations

CPSI's website has a section for known problems, but that section isn't very up-to-date. We are...

Nov 2023
||
(0)
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Director

Product

There are some things in the system that take more clicks than they should. That is just the...

Nov 2023
||
(0)
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Director

Loyalty, Value

The system is only meeting some of our needs. That isn't what we would like to see, but we don't...

Nov 2023
||
(0)
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Director

Loyalty, Product

We have a lot of complaints about character limits, which are a big deal for the business office in...

Nov 2023
||
(0)
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Director

Relationship, Operations

With the implementation of new products, CPSI doesn’t come on-site as much as they used to in order...

Nov 2023
||
(0)
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CIO

Value

CPSI doesn’t avoid charging for every little thing. I think that is true for every EHR vendor out there....

Nov 2023
||
(0)
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CIO

Loyalty, Product

When we moved to Evident Thrive EHR, the comparison to our old product was basically apples to...

Nov 2023
||
(0)
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CIO

Operations

We are hosted, so for us, the implementations and upgrades go really well. When it comes to...

Nov 2023
||
(0)
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CIO

Relationship

The vendor’s proactivity is really good. We do get a lot of communication emails from the...

Nov 2023
||
(0)
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CEO/President

Loyalty, Product

Our providers say Evident Thrive EHR is too hard to use, and they are the ones who we got the system...

Nov 2023
||
(0)
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CEO/President

Relationship

When we put in a ticket with the vendor, the quality of the support we will get will depend on the...

Nov 2023
||
(0)
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CEO/President

Relationship

When we reach out to CPSI, they reach back out to us, so that isn't a problem. We have a...

Nov 2023
||
(0)
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CEO/President

Operations

Right now, I would be very hesitant to recommend Evident Thrive EHR, and I would suggest that those...

Nov 2023
||
(0)
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CEO/President

Product

We have had some issues with integrating Evident Thrive EHR into our ED. That process hasn't been...

Nov 2023
||
(0)
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 or  to see details.

CIO

Loyalty, Product

The system's financial space is still on an old-school platform. The system's clinical documentation...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

The product meets our needs, but our team doesn't like it. The all-in-one web-based solution will...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Operations

CPSI is a parent company, and they owned Centriq. We were on Centriq for years, and we had...

Nov 2023
||
(0)
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CIO

Loyalty

The vendor's new financial product isn't out yet. It is in the works though. However, that product...

Nov 2023
||
(0)
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 or  to see details.

Director

Value

There is a maintenance fee for everything with CPSI. When we bring on new providers, we have to get...

Nov 2023
||
(0)
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Director

Relationship

CPSI’s biggest asset is their customer service; they are top notch in that area. If we have an...

Nov 2023
||
(0)
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Director

Product

I wouldn’t buy Evident Thrive EHR again because although CPSI is geared toward small hospitals, they...

Oct 2023
||
(0)
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 or  to see details.

Director

Relationship

The vendor only keeps their promises as long as there is not a time frame added. Also, CPSI could do...

Oct 2023
||
(0)
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Manager

Product

CPSI’s ability to take information in to quickly adapt to changing regulations is a drawback....

Oct 2023
||
(0)
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Manager

Operations, Product

CPSI has gone to an automatic installation feature, so when they release an upgrade, it will...

Oct 2023
||
(0)
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Manager

Relationship, Operations, Product

CPSI has changed their release notes, so the way we search them is cumbersome. The vendor has broken...

Oct 2023
||
(0)
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Manager

Culture, Loyalty, Relationship, Value

CPSI will often tell us how to do something we need to do, and we will be excited that the system...

Oct 2023
||
(0)
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Manager

Product

We are now able to get information into Evident Thrive Patient Management. But for a long time, we...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Lately, Evident Thrive Patient Management has seemed very cumbersome. CPSI has a different...

Oct 2023
||
(0)
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Manager

Relationship, Product

When I asked to modify some things, doing that was almost painful. I know other people have opened...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Value

We have had the product for so long. I certainly know our goals have changed. If someone were going...

Oct 2023
||
(0)
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 or  to see details.

Manager

Product

The only new thing we have seen from CPSI just ended up being another layer. The system didn't speed...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

The product is not working as promoted. For the last few months, we have been trying to move to a...

Oct 2023
||
(0)
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 or  to see details.

Manager

Product, Value

I would not buy Evident Thrive EHR again. It is coded in FORTRAN, which is an archaic language, so...

Oct 2023
||
(0)
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Manager

Relationship, Product

It shouldn't be a surprise to anyone that Evident Thrive EHR is a half-baked product. When CPSI...

Oct 2023
||
(0)
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 or  to see details.

Manager

Culture, Relationship

When we had a situation open for months, our new representative called and chatted with us to see...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

At one point, we were attempting to access our own data, which we rightfully own. However, we were...

Oct 2023
||
(0)
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Manager

Relationship, Value

Never in my life have I seen a vendor like CPSI. They are like an organized crime family. I have...

Oct 2023
||
(0)
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Director

Product

Evident Thrive EHR doesn't integrate well with our other systems at all.

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

CPSI’s support is almost nonexistent.

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

Evident Thrive EHR is atrocious. It is a complete waste of our time, and we have had the same...

Sep 2023
||
(0)
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 or  to see details.

Director

Relationship

Evident Thrive EHR was a pretty robust system over 20 years ago, but it is completely outdated for...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

CPSI's support team is slipping. They used to be really good, but now they are not so good.

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

CPSI seems to be playing catchup all the time; they have so many things in motion that they can't...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We already have a new EHR; we just haven’t gone live with it yet. We haven’t had a problem with...

Aug 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship, Operations

Recently, CPSI has listened to us. They have responded to some of our requests and fixed some...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

When we put in a ticket, CPSI will often tell us to look at the information out there, but we have...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

When it comes to upgrades, CPSI is always willing to go ahead and help out. However, since our last...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Our end users don't complain about the product. A particular group that I work with always says the...

Aug 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

The product meets our goals. It meets the technology standards that we need it to meet.

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

If the vendor’s lower level of support can't figure something out, they need to let the upper level...

Aug 2023
||
(0)
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