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UKG EZCall Commentary
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Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Manager

Value

UKG recently changed things, so now any custom work in UKG EZCall incurs an additional charge....

Jan 2026
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Manager

Product

UKG EZCall is highly customizable, with a wide range of functionalities that can meet the needs of...

Jan 2026
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Manager

Relationship, Operations

Much of the support from UKG is hands-on during implementation, and that is great. They provide...

Jan 2026
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Manager

Loyalty, Relationship

It is easy to get in touch with UKG and open a ticket, but getting a resolution can be challenging,...

Jan 2026
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Manager

Loyalty

We have a list of functions that we believe would significantly improve UKG EZCall. When we met with...

Jan 2026
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Analyst/Coordinator

Loyalty

We aren't sure of our go-forward strategy with UKG. They have basically ghosted us, so we aren't...

Dec 2025
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Manager

Operations, Product

I would love to see more education be made available when the vendor does updates.

Dec 2025
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Analyst/Coordinator

Operations

UKG doesn't have much in the way of training.

Dec 2025
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Physician

Product, Value

I would buy EZCall again. EZCall is a relatively good scheduling tool. It is pretty effective.

Sep 2025
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Physician

Product

There is a bit of clunkiness in EZCall. In terms of making recurrent schedules, the system is a bit...

Sep 2025
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Director

Operations

UKG has been very good at training and has provided a lot of training for EZCall.

Sep 2025
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Director

Relationship

We had a couple of bumps with upgrades and integrations with EZCall, but UKG has definitely stepped...

Sep 2025
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Director

Relationship, Product

EZCall is really good for physicians, but we are finding some challenges in the OR space.

Sep 2025
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Director

Value

If we want anything extra from UKG, we pay for it. We upgraded a few things in EZCall, and we had to...

Sep 2025
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Physician

Product

I’m definitely underutilizing the software, and I haven’t revised the parameters we use for...

Sep 2025
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(0)
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Analyst/Coordinator

Relationship, Value

UKG is very responsive. They are pretty proactive in letting us know about changes. They don't...

Jul 2025
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Analyst/Coordinator

Product

We were a UKG shop to begin with. We had already jumped on with UKG because a certain specialty was...

Jul 2025
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Analyst/Coordinator

Loyalty, Product

UKG doesn't do a lot of integrations. We went with another vendor for the hospital staffing and...

Jul 2025
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Analyst/Coordinator

Relationship

The executive team at UKG is not very big on being proactive. I couldn't even say who our executive...

Jul 2025
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Analyst/Coordinator

Product

The integration lags. We don't know how much of that is UKG's problem and how much is ours. That is...

Jul 2025
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Analyst/Coordinator

Relationship

UKG’s tech support is all done through the software itself. Their tech support people are great. If...

Jul 2025
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Director

Relationship, Product

In the current state, EZCall delivers solutions at a much faster pace than UKG’s other products, and...

Feb 2025
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(0)
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Director

Loyalty

We have started utilizing EZCall more and more, and we are looking to expand our use of it.

Feb 2025
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