UKG EZCall Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Loyalty
We aren't sure of our go-forward strategy with UKG. They have basically ghosted us, so we aren't...
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Operations, Product
I would love to see more education be made available when the vendor does updates.
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Operations
UKG doesn't have much in the way of training.
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Product, Value
I would buy EZCall again. EZCall is a relatively good scheduling tool. It is pretty effective.
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Product
There is a bit of clunkiness in EZCall. In terms of making recurrent schedules, the system is a bit...
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Operations
UKG has been very good at training and has provided a lot of training for EZCall.
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Relationship
We had a couple of bumps with upgrades and integrations with EZCall, but UKG has definitely stepped...
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Relationship, Product
EZCall is really good for physicians, but we are finding some challenges in the OR space.
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Value
If we want anything extra from UKG, we pay for it. We upgraded a few things in EZCall, and we had to...
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Product
I’m definitely underutilizing the software, and I haven’t revised the parameters we use for...
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Relationship, Value
UKG is very responsive. They are pretty proactive in letting us know about changes. They don't...
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Product
We were a UKG shop to begin with. We had already jumped on with UKG because a certain specialty was...
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Loyalty, Product
UKG doesn't do a lot of integrations. We went with another vendor for the hospital staffing and...
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Relationship
The executive team at UKG is not very big on being proactive. I couldn't even say who our executive...
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Product
The integration lags. We don't know how much of that is UKG's problem and how much is ours. That is...
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Relationship
UKG’s tech support is all done through the software itself. Their tech support people are great. If...
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Relationship, Product
In the current state, EZCall delivers solutions at a much faster pace than UKG’s other products, and...
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Loyalty
We have started utilizing EZCall more and more, and we are looking to expand our use of it.
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Relationship, Product
We haven't had that much communication with those who are empowered to solve our problems. The...
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Operations, Product
I still have to do a lot of manual planning to implement the scheduling. I don't feel like the...
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