Workforce Scheduler (formerly Kronos)
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Director

Functionality and Upgrades

We like the consistency of UKG’s training and our ability to tweak it to fit our business processes.

Mar 2023
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Director

Implementation and Training

When we did the initial build with UKG, there were a lot of miscommunications. The vendor did not...

Mar 2023
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Director

Other Observations & Comments

Once a ransomware attack happens with an organization, getting that handled just takes a while. When...

Mar 2023
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Director

Functionality and Upgrades

I recommend UKG's system. With my minimal use of the system and for what I need it for, it works. It...

Mar 2023
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Director

Relationship

UKG listens to their clients. If some changes have to be made, the vendor implements those changes....

Mar 2023
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Director

Technology

Sometimes the app works and sometimes it doesn’t, and that is frustrating. When we log in with our...

Mar 2023
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Director

Functionality and Upgrades

UKG could improve things related to how the schedule transmits and how we print our shift reports.

Mar 2023
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Director

Interfacing and Integration

We use the product strictly for timekeeping. It gives us visibility. The product is more complex and...

Feb 2023
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Director

Relationship

We have had a really good working relationship with the vendor for a long time. We have gone through...

Feb 2023
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Director

Functionality and Upgrades

The product is pretty solid. The vendor updates it regularly, usually twice a month. They are...

Feb 2023
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Analyst/Coordinator

Relationship

UKG keeps all of their promises. We haven't had a problem with that. UKG's customer representatives...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

Overall, there are some things that the vendor definitely needs to improve in the system. We know...

Dec 2022
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Manager

ROI / Cost

I would maybe buy Workforce Scheduler again. My decision would depend on where I was because UKG...

Oct 2022
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Manager

Implementation and Training

To improve the training process, UKG should provide better documentation with screenshots and things...

Oct 2022
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Manager

Relationship

UKG keeps all their promises in relation to Workforce Scheduler. We don’t have many problems with it....

Oct 2022
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Manager

Relationship

UKG had a breach. That caused a lot of trouble. People weren't paid properly. It took UKG months to...

Oct 2022
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Manager

Functionality and Upgrades

Workforce Scheduler’s biggest strength is its integration with the time card. The fact that whatever...

Oct 2022
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Manager

Technology

One of the biggest things that UKG could improve is how we maintain caregiver job transfer sets and...

Oct 2022
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Manager

Functionality and Upgrades

There is different functionality between Workforce Scheduling’s mobile app and the desktop version,...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

The first time we purchased the product, we had trouble with some parts. But things went better the...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

We have all of UKG’s products in Workforce Scheduler. The first time we purchased their products, it...

Sep 2022
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VP/Other Executive

Service and Support

I feel like our service got better when UKG changed. It may just be because we have a project we are...

Sep 2022
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Manager

Functionality and Upgrades

We can customize the product so that each department only sees what they need to see in terms of how...

Sep 2022
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Manager

Functionality and Upgrades

We would like better visibility of individuals' availability in Workforce Scheduler.

Sep 2022
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Manager

ROI / Cost

There are a lot of add-ons in the product that we have to pay extra for. I can customize the product...

Sep 2022
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Manager

Implementation and Training

One nice thing about the merger is that UKG has changed their training. When they were Kronos, we...

Sep 2022
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Manager

Functionality and Upgrades

Workforce Scheduler has a lot of functionality. Our employees really enjoy it. It is very intuitive....

Aug 2022
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Manager

Functionality and Upgrades

The UI navigation within our version can sometimes be a little cumbersome. The way the actual UI is...

Aug 2022
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Manager

Functionality and Upgrades

The only thing I would improve with Workforce Scheduler is having a model where clients can true up...

Aug 2022
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Director

Service and Support

There needs to be an easier way to get information on questions we have for UKG because trying to...

Aug 2022
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Director

Service and Support

UKG is not proactive. It would be nice to have a service representative or a product representative...

Aug 2022
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Director

Functionality and Upgrades

Workforce Scheduler needs to have global time off requests. I would like the product to have a...

Aug 2022
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Director

Interfacing and Integration

I would like UKG to better integrate a third-party product. UKG currently states that they use a...

Aug 2022
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CIO

Implementation and Training

We experienced a very poorly executed implementation with Workforce Scheduler. We had to resort to...

Jun 2022
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CIO

Functionality and Upgrades

The product is helping with our budget, helping with staffing, and helping us get the right...

Jun 2022
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CIO

Relationship

Ever since Kronos and another vendor merged and became UKG, they have kept their promises and...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

Workforce Scheduler is a good product. The system takes time to learn, but I get full access to...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

There are a couple of things we don't have on this system that I do miss from the product we were...

May 2022
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Analyst/Coordinator

Service and Support

I would love to have some direct contact with someone at UKG like we used to have with our previous...

May 2022
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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

We switched to Workforce Scheduler because we all became regional with UKG and there was no point in...

May 2022
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CNO

Functionality and Upgrades

Overall, we have had a positive experience with Workforce Scheduler. We use the six-week master...

May 2022
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CNO

Technology

UKG recently went through a cyberattack. It wasn't a UKG issue, but we were as much a victim as they...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

I think the Kronos system is very good, and I highly recommend it. There was an issue with an outage...

May 2022
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Analyst/Coordinator

Relationship

UKG's communication is great regarding any maintenance, any new version, or anything else. The...

May 2022
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Analyst/Coordinator

Service and Support

UKG's support is good. The callback times and communication between levels on their end could be a...

May 2022
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Analyst/Coordinator

Implementation and Training

We are happy with Workforce Scheduler. The system has good quality. It would be nice if the vendor...

May 2022
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Analyst/Coordinator

Implementation and Training

UKG has a whole training area in their community, but those training modules haven't been upgraded...

May 2022
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CNO

Relationship

UKG was very transparent about the ordeal that we went through regarding their ransomware situation,...

May 2022
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CNO

Service and Support

When we call the support team, we get a response. I don’t think that there is a great deal of...

May 2022
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CNO

Other Observations & Comments

Our finance people talk about the fact that Kronos has partnered well with another vendor that we...

May 2022
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Manager

Technology

The biggest thing that UKG can improve is their mobile app. The vendor recently implemented an...

May 2022
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Manager

Functionality and Upgrades

The reports that are run within UKG’s product could use a little work. We have to go into each...

May 2022
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Manager

Implementation and Training

UKG’s style of training involved focusing on the superusers. The superusers got an extra four hours...

May 2022
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