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Workforce Scheduler (formerly Kronos) Comments
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User Commentary
Manager
The vendor does keep their promises, but doing that is like a thorn in their side. They charge for...
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Manager
I have issues with the vendor's help desk. There is not a person we can escalate to. With other...
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Manager
The service is proactive, and the vendor does communicate well. I think we can get to a higher score...
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CNO
I don't think that Workforce Scheduler is robust enough for nursing. The vendor is trying to fit...
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CNO
I don't remember ever hearing anything from UKG about new technology, and they certainly don't have...
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CNO
When I bring on new managers, there is zero training available to teach them about the system. There...
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CIO
UKG has been trying to push us to UKG Dimensions by promising this, that, and the other thing. We...
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Manager
The product works very well; we just have to keep up on doing upgrades because if we don’t, that can...
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Manager
Scheduling is one of the things this vendor does the best, and they are probably a little more...
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Manager
Some of the vendor's processes are extremely complicated. I would like to see those be less...
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Manager
Organizations will get the best bang for their buck if they get both Workforce Scheduler and...
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Manager
Generally, we receive really good service from UKG. The vendor tries to triage their tickets...
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Manager
We never really looked at the other vendors in this area. If I were to do things over again, I would...
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Manager
I can't think of any promises that UKG has reneged on. The vendor doesn't avoid charging us for...
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Manager
Workforce Scheduler supports our integration goals. Our issue with the system is user acceptance.
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Manager
Workforce Scheduler has gotten better from an IT standpoint. Their previous version was horrible. It...
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Manager
There are some things that Workforce Scheduler can't do but that we would like it to do. There is a...
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Manager
I am going to try to be optimistic with Workforce Scheduler. As the pandemic begins to improve, we...
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Analyst/Coordinator
I think that we will keep Workforce Scheduler running. It could be better, but we have limited staff...
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Analyst/Coordinator
Right now, we are on a version of Workforce Scheduler that is a bridge to nowhere. As far as...
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Analyst/Coordinator
Workforce Scheduler is pretty flexible. People see pretty good results if they understand that what...
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Analyst/Coordinator
I would say the vendor keeps their promises most of the time. They avoid charging us for every...
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Analyst/Coordinator
The vendor has improved their training.
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Manager
I like that Workforce Scheduler is a one-stop shop. Its self-scheduling feature is nice. However, we...
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Manager
Workforce Scheduler has its problems. If users aren't on the vendor's upgraded servers, the system...
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Manager
If I need a certain number of RNs during the week, I can set up Workforce Scheduler to allow for...
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Manager
We didn't get what UKG promised us. We had to fight for it. The vendor told us that Workforce...
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VP/Other Executive
Workforce Scheduler hasn't been a good fit for our organization. We have not found the system to be...
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VP/Other Executive
The implementation was incredibly problematic. There weren't a lot of resources. Our implementation...
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VP/Other Executive
We have quit asking the vendor for improvements. We have come up with a different process that...
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Manager
It would be awesome if Workforce Scheduler had either a widget or genie that could act like a quick...
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Manager
I know that UKG has training available, but I never hear about it. It would be nice if the vendor...
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Manager
Workforce Scheduler is not perfect, but it is easy for me to use because I am in it all the time. I...
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Manager
We can extract any data that we are looking for in Workforce Scheduler. If our department can't...
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Manager
All of our information flows from UKG into our payroll. The vendor basically controls the way we pay...
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Manager
UKG usually keeps their promises, but not always. We recently did an upgrade that was a little...
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Manager
I like how nice viewing a schedule on the system is. When we update the system, it automatically...
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Manager
UKG is a very large company. I don't think that they listen to their customers very well. They...
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Manager
Workforce Scheduler works very well for workload balancing. We struggled to get our staff members to...
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Manager
I have been pretty impressed with the costs around what we are provided. I am happy with the Kronos...
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CNO
There are some things that we wished were different from a staffing and scheduling perspective....
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CNO
We have all gotten paid, and the schedules have all gone out, so the system has met all its goals.
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CNO
The system does staffing and scheduling, and the vendor has shown us some of their other solutions,...
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CNO
When the vendor comes to sell us something, the executives are all there at the table.
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CNO
Workforce Scheduler has been a good product, but it doesn’t do everything we need from a nursing...
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Director
The vendor has been very good at communication. They are accessible when we have questions. There is...
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Director
We recently upgraded the system, so it is a little easier to use and more user friendly. The upgrade...
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Director
The product does a really nice job and is easy to use. No one likes changes, and we were all...
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Director
The vendor has a lot of functionality, but we don't know whether we will spend money on it. The...
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Manager
The system works as promoted. Kronos is pretty responsive, but there are a few idiosyncrasies that...
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Manager
We have been using the system for a little while, but we have only been using the system in its most...
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Manager
The implementation that we used for the scheduler did not go well on either side. The vendor changed...
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Manager
I haven't seen other programs like this, but Kronos gives us what we need, and we just need to...
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Manager
The vendor doesn't avoid charging me for every little thing. I think that when we ask for a change...
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Manager
I don't like the fact that the canned reports are not very editable. We can't modify the variable...
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Manager
My older nurses like paper, and all they want is a report that prints out what they already have on...
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Director
Kronos notifies us about changes. Their sales team is just a little overbearing at times. I would...
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Director
I am seeing Kronos' software start to drive tangible outcomes for us. We have not been effectively...
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Director
I think Workforce Scheduler is easy to use. Nothing is perfect. We compare it to other solutions we...
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Director
We identified a gap internally and then reached out to Kronos to engage them in assisting us. Kronos...
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Director
There are always opportunities for improvement, and Kronos loves to sell their solutions. They...
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Director
With Workforce Scheduler, doing some basic things takes five or six clicks when things should only...
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Director
I like the automatic-enrollment feature for new hires. Kronos automatically enrolls new hires in...
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Director
Kronos definitely nickel-and-dimes us. We had purchased a system from Kronos before, and...
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Director
Kronos' customer service is definitely one of their strengths. That is one of the reasons we went...
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Director
Kronos' system can handle different wages for one staff member. For example, we might have someone...
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Manager
Kronos has had a lot of upgrades for Workforce Scheduler in the past, and the system has always...
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Manager
The support team that we have behind Workforce Scheduler is very good.
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Manager
Workforce Scheduler is our go-to system. If we didn't have another system, we could probably...
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CIO
The cost has increased. We have to pay for every single training. The reporting is lame because it...
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CIO
Kronos trains our superusers. We pick one of our brightest superusers to ask appropriate questions,...
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CIO
On a day-to-day basis, the system is working fine. Historically, we had issues. We had to work with...
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CIO
The system's functionality is great. The system is very intuitive. Initially, there was a lot of...
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CIO
I have never received any emails from Kronos' service people. I only receive emails from our support...
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Director
Kronos is actually pretty darn responsive. I am not aware of a time when Kronos said they would do...
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Manager
We have had major issues with the scheduler module not working correctly. We are still waiting on...
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VP/Other Executive
I would like to see the system keep the schedule. Right now, there is a bug in the system, so it...
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Manager
We challenged Kronos quite a bit during the COVID-19 crisis. With our redeployment effort, we only...
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Manager
We don't use a lot of Kronos implementation services. We do most of that ourselves. They mostly help...
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Manager
With the Kronos upgrades for Workforce Scheduler, we have quite a bit of testing and usually find...
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Manager
Kronos has great web support. Kronos is good at being proactive. They reach out to me, and I have...
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Manager
I can’t think of any promises that Kronos hasn't kept. I would give Kronos a high score for...
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Manager
I feel like Kronos has been really inventive with driving tangible outcomes. There are tangible...
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Manager
I would buy and use Workforce Scheduler again. I don't know where we are going in the future since...
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CIO
I don't remember the system version we are on, but it is technically not being supported. Kronos...
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Manager
We initially had a bad implementation, but we have brought the system to where we need it to be, and...
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Manager
When we rolled out the system, we had a very bad implementation team. I am not sure that we are set...
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CIO
Kronos has helped us during the COVID-19 crisis by lowering their maintenance fees because the...
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CIO
It is not easy to get data out of the system that we can manipulate and use. The system is hosted in...
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VP/Other Executive
Kronos doesn't keep their promises, but neither does anyone else who sells this kind of software....
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VP/Other Executive
The vendor's ongoing support team talks in circles. They don't just tell us what we need and get it...
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VP/Other Executive
I consider the timekeeping and scheduling systems to be in the same bucket because they are part of...
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VP/Other Executive
I would say that this solution has had a positive effect on my organization. It allows us to match...
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Analyst/Coordinator
Kronos has very good web support, and I know that we work with some executive sponsors.
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Manager
In terms of receiving our money's worth, I didn't pay for the system. Some of the value that I...
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Manager
I want to see improvements to the consistency of the vendor's implementation team. These team...
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Manager
We are moving towards using Workforce Scheduler instead of paper. This has been a struggle. The...
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Manager
I don't feel that Kronos' service is proactive. I haven't seen any executive involvement. I don't...
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Manager
I do like Workforce Scheduler. Its functionality meets my needs. There are so many intricacies in...
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Analyst/Coordinator
We use Workforce Scheduler for most of our configuration changes. We reach out to Kronos when we...
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Analyst/Coordinator
Kronos' system doesn’t have as many issues as some solutions do, but the views are clunkier and not...
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Analyst/Coordinator
I don’t think Kronos keeps all of their promises. For example, we have had difficulty with getting a...
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Analyst/Coordinator
When Kronos reaches out to us, they are pretty much trying to sell us on something new. There is no...
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Analyst/Coordinator
The product is cheap enough, and what we are able to do with it is just so broad. We are able to do...
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Manager
Kronos has really terrible training. First of all, they gave the training to us way before we...
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Manager
Workforce Scheduler works really well for us. I used to do all the back-end things for the system,...
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Manager
Kronos is awesome when it comes to helping us with our support issues. Some of their people are so...
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Manager
Kronos charges us for every little thing. For instance, before we got Workforce Scheduler, we used a...
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Director
Kronos should be more proactive in letting us know about their new features and functionalities. It...
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Director
Kronos does a really good job of driving the existing tangible outcomes, but there are no new...
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Manager
Our overall experience has been positive. I have enjoyed working with the tool and with our Kronos...
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Manager
We recently upgraded, and the functionality was much the same as it has been. The system is now...
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Manager
We have very little usage with the mobile piece because the majority of the mobile features are view...
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Manager
During the upgrades, some things were lost in translation on our admin IT side while we were working...
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Manager
I really like the self-scheduling feature because it makes it easier to automate things. We don't...
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Manager
One of the things that we like is called SMS Quick Fill, which is Kronos' version of text messages...
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Director
Workforce Scheduler is okay. It functions well for people who are automatically checking in and out...
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Director
The issue with Workforce Scheduler is we don't have an interface between our EMR and Kronos' system....
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Director
Kronos was very good about helping our IT department create special codes so that we could track...
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CMIO
I don't think we have anything that isn't meeting our needs, and I am pretty sure we would recommend...
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CMIO
The scheduling piece has been more challenging than the time and attendance piece. The scheduling is...
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CMIO
We have the Kronos app, and our staff members do use it a lot. They really like it. The mobile...
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Director
The struggle that we have is the product isn't tailored to our business line. Even if it is, we...
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Manager
One of the best features in Workforce Scheduler is that it resembles an Excel sheet. Most of our...
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Manager
Workforce Scheduler is easy to use. We have the ability to customize the system to make it our own....
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Manager
There are a lot of different screens and widgets that clog up Workforce Scheduler. Sometimes all of...
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CFO
My payroll manager told me that he or she doesn’t spend a whole lot of time on the scheduler but is...
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CFO
I haven’t heard of any change in the vendor’s support through the COVID-19 crisis. Most of the...
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CFO
We looked at Kronos for our payroll, but the Kronos payroll system couldn’t meet our needs. Ultimate...
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CFO
The initial install was awful. The vendor seems to be doing a better job with upgrades now.
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CFO
The solution has really helped us, and one of the big reasons we installed the system was to have...
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Director
Workforce Scheduler has a good organizational map and works well for self-scheduling. Things have...
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Director
I feel very nickel-and-dimed by Kronos. We are charged for everything, even when I feel certain...
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Director
Upgrades would be easier if we had release notes that explained everything within the update. I...
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Manager
Everything is going great with Workforce Scheduler. We use it for multiple departments, and we are...
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Manager
If we could use a mobile version of Workforce Scheduler, that would be a great improvement. I know...
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Manager
The implementation with Kronos was pretty rocky. They stuck us with a poor project manager, so that...
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Analyst/Coordinator
We are happy with Kronos. They do more than we need them to. Something that I like about Kronos is...
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Analyst/Coordinator
Kronos is great at providing new technology. I am really happy with how they are keeping up with everything....
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Analyst/Coordinator
With the most recent upgrade, we are able to open and look at multiple screens at the same time....
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Analyst/Coordinator
We implemented the self-scheduling solution, and we have been using that format. Having that allows...
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Analyst/Coordinator
One of the things we struggle with is managing overtime in the product. We have overtime warnings,...
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Analyst/Coordinator
The vendor has a mobile app for the product. We do not have that app, but it would be helpful if we...
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Analyst/Coordinator
The vendor doesn’t keep all promises on the product. I can see my satisfaction increasing with the...
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Analyst/Coordinator
Kronos has done all the hard work for us with programming, researching, and staying up to date...
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Analyst/Coordinator
I would definitely buy the product again. Kronos has kept all promises.
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Analyst/Coordinator
We purchased Kronos' support package, so anything we need to be done throughout the year is part of...
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Analyst/Coordinator
I would rate the vendor's training high. There is a lot of online training that is available and...
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Analyst/Coordinator
Kronos has changed their support. We used to hear from the support people right away, but that...
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Analyst/Coordinator
The main thing that could be improved is the response time to service, as well as how expensive it...
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Analyst/Coordinator
The product is stable. When Kronos says that there is going to be an update on a certain day, it...
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Analyst/Coordinator
We installed the enhanced Workforce Scheduler for certain parts of our company because of COVID-19...
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Analyst/Coordinator
Kronos does not avoid nickel-and-diming. We pay for the system. Every license that we need is a...
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Analyst/Coordinator
There were a couple of things that were broken. There were a couple of things that came up in the...
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CIO
Kronos seems to not be as well managed as they used to be. Our implementation was very long, and the...
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CIO
The vendor needs to do a better job of investing in their core technology. It really needs a...
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CIO
The vendor isn't really making the progress they should be making. Kronos has had market share...
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