Workforce Scheduler (formerly Kronos)
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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CIO

We experienced a very poorly executed implementation with Workforce Scheduler. We had to resort to...

Jun 2022
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CIO

The product is helping with our budget, helping with staffing, and helping us get the right...

Jun 2022
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CIO

Ever since Kronos and another vendor merged and became UKG, they have kept their promises and...

Jun 2022
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Analyst/Coordinator

Workforce Scheduler is a good product. The system takes time to learn, but I get full access to...

May 2022
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Analyst/Coordinator

There are a couple of things we don't have on this system that I do miss from the product we were...

May 2022
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Analyst/Coordinator

I would love to have some direct contact with someone at UKG like we used to have with our previous...

May 2022
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Analyst/Coordinator

We switched to Workforce Scheduler because we all became regional with UKG and there was no point in...

May 2022
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CNO

Overall, we have had a positive experience with Workforce Scheduler. We use the six-week master...

May 2022
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CNO

UKG recently went through a cyberattack. It wasn't a UKG issue, but we were as much a victim as they...

May 2022
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Analyst/Coordinator

I think the Kronos system is very good, and I highly recommend it. There was an issue with an outage...

May 2022
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Analyst/Coordinator

UKG's communication is great regarding any maintenance, any new version, or anything else. The...

May 2022
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Analyst/Coordinator

UKG's support is good. The callback times and communication between levels on their end could be a...

May 2022
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Analyst/Coordinator

We are happy with Workforce Scheduler. The system has good quality. It would be nice if the vendor...

May 2022
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Analyst/Coordinator

UKG has a whole training area in their community, but those training modules haven't been upgraded...

May 2022
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CNO

UKG was very transparent about the ordeal that we went through regarding their ransomware situation,...

May 2022
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CNO

When we call the support team, we get a response. I don’t think that there is a great deal of...

May 2022
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CNO

Our finance people talk about the fact that Kronos has partnered well with another vendor that we...

May 2022
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Manager

The biggest thing that UKG can improve is their mobile app. The vendor recently implemented an...

May 2022
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Manager

The reports that are run within UKG’s product could use a little work. We have to go into each...

May 2022
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Manager

UKG’s style of training involved focusing on the superusers. The superusers got an extra four hours...

May 2022
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Manager

In the past, we had some major issues, and the vendor did everything that they could to accommodate...

Mar 2022
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Manager

I like that the product has the look and feel of Excel. We can put things inside of Workforce...

Mar 2022
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Manager

For people who are not computer literate, the product is still a little difficult. We get a lot of...

Mar 2022
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Manager

If we could fully implement the product the way that it needs to be and how it was designed to be,...

Mar 2022
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Manager

Every representative from the vendor that we have ever had has been very good and has communicated...

Mar 2022
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Analyst/Coordinator

When making changes in the Workforce Scheduler system, getting things lined up and moving correctly...

Mar 2022
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Analyst/Coordinator

UKG is a progressive company, and they keep making improvements. The vendor's performance is really...

Mar 2022
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Analyst/Coordinator

There could be improvements in UKG's training. I know that UKG has knowledge paths and different...

Mar 2022
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COO

Kronos was recently attacked by ransomware, and they lost. We had none of our Kronos applications...

Mar 2022
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COO

I would not buy Workforce Scheduler again. There are better products out there, especially for...

Mar 2022
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COO

The vendor has not kept their promises regarding Workforce Scheduler. Unfortunately, they promised...

Mar 2022
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COO

I am not a big fan of Workforce Scheduler because it is not designed for healthcare. It is very...

Mar 2022
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Analyst/Coordinator

I personally would want the vendor to work on some things around reporting. A lot of our work is in...

Mar 2022
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Analyst/Coordinator

UKG has kept their promises. I haven't really talked to them, but I have opened a few tickets, and...

Mar 2022
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Analyst/Coordinator

The product is always breaking down. The vendor needs to work on the product.

Mar 2022
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Analyst/Coordinator

We don’t have a lot of efficiency problems with the system. I don’t have a lot of complaints. Most...

Feb 2022
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Analyst/Coordinator

I wish we had more access to create custom reports in the system. There are times when we need a...

Feb 2022
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Analyst/Coordinator

We would like more upgrades to the system. There are things that change that are very functionality...

Feb 2022
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Analyst/Coordinator

When I first started in my position, I went through many hours of online, seminar-type training...

Feb 2022
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Analyst/Coordinator

With our setup, we have a lot of places where the system is not as seamlessly used as it is in...

Feb 2022
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Manager

Previously, we had our own style through Kronos that was designed for us. When we customized the...

Feb 2022
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Manager

I do not view Kronos highly. We were sold this package because the cloud is a lot safer than others,...

Feb 2022
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Manager

Updates are just implied and done overnight. We are given short notice on when updates are going to...

Feb 2022
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Analyst/Coordinator

Overall, the system is pretty easy to use across the different disciplines and different types of...

Feb 2022
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Analyst/Coordinator

We had some real doozies of problems that had to be pared out, but most of the time, the vendor...

Feb 2022
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Manager

I received zero training. For training, I would like some hints and ideas. I would also like to know...

Feb 2022
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Manager

Workforce Scheduler does its job. It helps us communicate with our staff and do what it is designed...

Feb 2022
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Manager

We can run reports, and there are measurable benefits. We do get a lot of information from Workforce...

Feb 2022
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Director

When we experienced an issue, the vendor responded quickly and proactively notified us of what was...

Feb 2022
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Director

I find Workforce Scheduler easy to navigate in terms of setting up the schedules and everything....

Feb 2022
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Manager

Up until recently, we haven't had any real issues. UKG addresses problems pretty quickly. Anytime...

Feb 2022
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Manager

Workforce Scheduler is having issues. With everything that went down with UKG, I can't guarantee...

Feb 2022
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Manager

Workforce Scheduler has a lot of functionality and customization. There is quite a bit of...

Jan 2022
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Manager

We don't use some of the functionality of the product because the timekeeper system is so old. We...

Jan 2022
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Director

UKG's patches are very good. If something doesn't work very well, then the vendor will send out a...

Dec 2021
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Director

Workforce Scheduler isn't very intuitive for our staff members. We have a training class that all of...

Dec 2021
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Director

We are leaving Workforce Scheduler because UKG has a better product that we have been looking...

Dec 2021
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Manager

Our biggest problem is that if we want to integrate the solution with another system, then...

Oct 2021
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Manager

One of the system's strengths is its self-scheduling option. That gives our employees the access...

Oct 2021
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Manager

We weren't looking to replace Workforce Scheduler, but then we saw Workforce Dimensions Timekeeping....

Oct 2021
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Manager

Workforce Scheduler will eventually go away, and Workforce Dimensions Timekeeping has a lot of nice...

Oct 2021
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Manager

We have had few issues as of late. When we upgraded years ago to a new version, we had a huge number...

Oct 2021
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Manager

I have seen the product quality improve over the last several years. We have seen a lot of enhanced...

Oct 2021
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Manager

As we have introduced redeployment to others that have not previously used the scheduler component,...

Oct 2021
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Manager

Historically, UKG has kept all their promises. We have only had a couple of times where we have had...

Oct 2021
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Manager

Our organization does a lot of our own QA and training. We utilize some of UKG’s documentation to...

Oct 2021
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Manager

UKG delivers new technology, but it requires us to go to their Dimensions platform as that has the...

Oct 2021
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Manager

Workforce Scheduler costs a lot of money, but we are getting what we need. There is always more we...

Oct 2021
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Director

UKG charges for all the things. They charge for the number of people that manage timekeeping and...

Oct 2021
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Director

We have implemented a couple of things for interfacing and integration with the system.

Oct 2021
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Manager

The vendor hasn’t promised anything that they haven’t delivered, but we get no for an answer a lot.

Oct 2021
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Manager

We like to load the schedules up to six weeks at a time, but the vendor hasn’t been able to fix the...

Oct 2021
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Manager

Out of all of the vendors' systems that we use, UKG's system works the worst. We have a lot of...

Oct 2021
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Manager

From a user perspective, nothing has changed in the system. There haven’t been any decent updates,...

Oct 2021
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Manager

The system does what it is supposed to do. We have used other products that do the same thing, and...

Oct 2021
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Analyst/Coordinator

The product has improved a great deal. Most of our end users do pretty well with it. The vendor does...

Sep 2021
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Analyst/Coordinator

The vendor continually delivers new technology. They may not have the newest technology, but they...

Sep 2021
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Analyst/Coordinator

From what I understand, the support is pretty responsive. I am giving less than the highest score...

Sep 2021
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Analyst/Coordinator

The vendor does their best to keep their promises. Sometimes salespeople tell us that a certain...

Sep 2021
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Analyst/Coordinator

In terms of the vendor charging for every little thing, that has improved. And when we move to the...

Sep 2021
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Analyst/Coordinator

The vendor’s way of training people now is mostly through a new knowledge-based port. It sounds like...

Sep 2021
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Analyst/Coordinator

The product mostly works as promoted. Most of that is based on the employee self-service functions....

Sep 2021
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Manager

I was not impressed with UKG's implementation team. We did a lot of the work ourselves. The people...

Aug 2021
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Manager

Recently, UKG did an upgrade that fixed a lot of issues.

Aug 2021
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Manager

We came to this system from a program that was way too old, so anything UKG did at that point was an...

Aug 2021
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Manager

UKG told us when we started that they were not a reporting company. We pull information out of the...

Aug 2021
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Manager

UKG always wants more money for everything. They tell us that they can do things we want them to,...

Aug 2021
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Manager

I don’t know whether I would buy Workforce Scheduler again. I imagine that there are other systems...

Aug 2021
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Manager

UKG is pretty good about keeping their promises. They certainly try, and they have really good...

Aug 2021
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Manager

We have some long-term contract nurses here, and we want them in the system so that we can use the...

Aug 2021
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Director

In terms of functionality, there is one thing in the product that could be better. When I log in to...

Jul 2021
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