Workforce Scheduler (formerly Kronos)
Filtered view: All
Subject Expert
Niel Oscarson
Research Director
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
We experienced a very poorly executed implementation with Workforce Scheduler. We had to resort to...
Login or Create an Account to see details.
The product is helping with our budget, helping with staffing, and helping us get the right...
Login or Create an Account to see details.
Ever since Kronos and another vendor merged and became UKG, they have kept their promises and...
Login or Create an Account to see details.
Workforce Scheduler is a good product. The system takes time to learn, but I get full access to...
Login or Create an Account to see details.
There are a couple of things we don't have on this system that I do miss from the product we were...
Login or Create an Account to see details.
I would love to have some direct contact with someone at UKG like we used to have with our previous...
Login or Create an Account to see details.
We switched to Workforce Scheduler because we all became regional with UKG and there was no point in...
Login or Create an Account to see details.
Overall, we have had a positive experience with Workforce Scheduler. We use the six-week master...
Login or Create an Account to see details.
UKG recently went through a cyberattack. It wasn't a UKG issue, but we were as much a victim as they...
Login or Create an Account to see details.
I think the Kronos system is very good, and I highly recommend it. There was an issue with an outage...
Login or Create an Account to see details.
UKG's communication is great regarding any maintenance, any new version, or anything else. The...
Login or Create an Account to see details.
UKG's support is good. The callback times and communication between levels on their end could be a...
Login or Create an Account to see details.
We are happy with Workforce Scheduler. The system has good quality. It would be nice if the vendor...
Login or Create an Account to see details.
UKG has a whole training area in their community, but those training modules haven't been upgraded...
Login or Create an Account to see details.
UKG was very transparent about the ordeal that we went through regarding their ransomware situation,...
Login or Create an Account to see details.
When we call the support team, we get a response. I don’t think that there is a great deal of...
Login or Create an Account to see details.
Our finance people talk about the fact that Kronos has partnered well with another vendor that we...
Login or Create an Account to see details.
The biggest thing that UKG can improve is their mobile app. The vendor recently implemented an...
Login or Create an Account to see details.
The reports that are run within UKG’s product could use a little work. We have to go into each...
Login or Create an Account to see details.
UKG’s style of training involved focusing on the superusers. The superusers got an extra four hours...
Login or Create an Account to see details.
In the past, we had some major issues, and the vendor did everything that they could to accommodate...
Login or Create an Account to see details.
I like that the product has the look and feel of Excel. We can put things inside of Workforce...
Login or Create an Account to see details.
For people who are not computer literate, the product is still a little difficult. We get a lot of...
Login or Create an Account to see details.
If we could fully implement the product the way that it needs to be and how it was designed to be,...
Login or Create an Account to see details.
Every representative from the vendor that we have ever had has been very good and has communicated...
Login or Create an Account to see details.
When making changes in the Workforce Scheduler system, getting things lined up and moving correctly...
Login or Create an Account to see details.
UKG is a progressive company, and they keep making improvements. The vendor's performance is really...
Login or Create an Account to see details.
There could be improvements in UKG's training. I know that UKG has knowledge paths and different...
Login or Create an Account to see details.
Kronos was recently attacked by ransomware, and they lost. We had none of our Kronos applications...
Login or Create an Account to see details.
I would not buy Workforce Scheduler again. There are better products out there, especially for...
Login or Create an Account to see details.
The vendor has not kept their promises regarding Workforce Scheduler. Unfortunately, they promised...
Login or Create an Account to see details.
I am not a big fan of Workforce Scheduler because it is not designed for healthcare. It is very...
Login or Create an Account to see details.
I personally would want the vendor to work on some things around reporting. A lot of our work is in...
Login or Create an Account to see details.
UKG has kept their promises. I haven't really talked to them, but I have opened a few tickets, and...
Login or Create an Account to see details.
The product is always breaking down. The vendor needs to work on the product.
Login or Create an Account to see details.
We don’t have a lot of efficiency problems with the system. I don’t have a lot of complaints. Most...
Login or Create an Account to see details.
I wish we had more access to create custom reports in the system. There are times when we need a...
Login or Create an Account to see details.
We would like more upgrades to the system. There are things that change that are very functionality...
Login or Create an Account to see details.
When I first started in my position, I went through many hours of online, seminar-type training...
Login or Create an Account to see details.
With our setup, we have a lot of places where the system is not as seamlessly used as it is in...
Login or Create an Account to see details.
Previously, we had our own style through Kronos that was designed for us. When we customized the...
Login or Create an Account to see details.
I do not view Kronos highly. We were sold this package because the cloud is a lot safer than others,...
Login or Create an Account to see details.
Updates are just implied and done overnight. We are given short notice on when updates are going to...
Login or Create an Account to see details.
Overall, the system is pretty easy to use across the different disciplines and different types of...
Login or Create an Account to see details.
We had some real doozies of problems that had to be pared out, but most of the time, the vendor...
Login or Create an Account to see details.
I received zero training. For training, I would like some hints and ideas. I would also like to know...
Login or Create an Account to see details.
Workforce Scheduler does its job. It helps us communicate with our staff and do what it is designed...
Login or Create an Account to see details.
We can run reports, and there are measurable benefits. We do get a lot of information from Workforce...
Login or Create an Account to see details.
When we experienced an issue, the vendor responded quickly and proactively notified us of what was...
Login or Create an Account to see details.
I find Workforce Scheduler easy to navigate in terms of setting up the schedules and everything....
Login or Create an Account to see details.
Up until recently, we haven't had any real issues. UKG addresses problems pretty quickly. Anytime...
Login or Create an Account to see details.
Workforce Scheduler is having issues. With everything that went down with UKG, I can't guarantee...
Login or Create an Account to see details.
Workforce Scheduler has a lot of functionality and customization. There is quite a bit of...
Login or Create an Account to see details.
We don't use some of the functionality of the product because the timekeeper system is so old. We...
Login or Create an Account to see details.
UKG's patches are very good. If something doesn't work very well, then the vendor will send out a...
Login or Create an Account to see details.
Workforce Scheduler isn't very intuitive for our staff members. We have a training class that all of...
Login or Create an Account to see details.
We are leaving Workforce Scheduler because UKG has a better product that we have been looking...
Login or Create an Account to see details.
Our biggest problem is that if we want to integrate the solution with another system, then...
Login or Create an Account to see details.
One of the system's strengths is its self-scheduling option. That gives our employees the access...
Login or Create an Account to see details.
We weren't looking to replace Workforce Scheduler, but then we saw Workforce Dimensions Timekeeping....
Login or Create an Account to see details.
Workforce Scheduler will eventually go away, and Workforce Dimensions Timekeeping has a lot of nice...
Login or Create an Account to see details.
We have had few issues as of late. When we upgraded years ago to a new version, we had a huge number...
Login or Create an Account to see details.
I have seen the product quality improve over the last several years. We have seen a lot of enhanced...
Login or Create an Account to see details.
As we have introduced redeployment to others that have not previously used the scheduler component,...
Login or Create an Account to see details.
Historically, UKG has kept all their promises. We have only had a couple of times where we have had...
Login or Create an Account to see details.
Our organization does a lot of our own QA and training. We utilize some of UKG’s documentation to...
Login or Create an Account to see details.
UKG delivers new technology, but it requires us to go to their Dimensions platform as that has the...
Login or Create an Account to see details.
Workforce Scheduler costs a lot of money, but we are getting what we need. There is always more we...
Login or Create an Account to see details.
UKG charges for all the things. They charge for the number of people that manage timekeeping and...
Login or Create an Account to see details.
We have implemented a couple of things for interfacing and integration with the system.
Login or Create an Account to see details.
The vendor hasn’t promised anything that they haven’t delivered, but we get no for an answer a lot.
Login or Create an Account to see details.
We like to load the schedules up to six weeks at a time, but the vendor hasn’t been able to fix the...
Login or Create an Account to see details.
Out of all of the vendors' systems that we use, UKG's system works the worst. We have a lot of...
Login or Create an Account to see details.
From a user perspective, nothing has changed in the system. There haven’t been any decent updates,...
Login or Create an Account to see details.
The system does what it is supposed to do. We have used other products that do the same thing, and...
Login or Create an Account to see details.
The product has improved a great deal. Most of our end users do pretty well with it. The vendor does...
Login or Create an Account to see details.
The vendor continually delivers new technology. They may not have the newest technology, but they...
Login or Create an Account to see details.
From what I understand, the support is pretty responsive. I am giving less than the highest score...
Login or Create an Account to see details.
The vendor does their best to keep their promises. Sometimes salespeople tell us that a certain...
Login or Create an Account to see details.
In terms of the vendor charging for every little thing, that has improved. And when we move to the...
Login or Create an Account to see details.
The vendor’s way of training people now is mostly through a new knowledge-based port. It sounds like...
Login or Create an Account to see details.
The product mostly works as promoted. Most of that is based on the employee self-service functions....
Login or Create an Account to see details.
I was not impressed with UKG's implementation team. We did a lot of the work ourselves. The people...
Login or Create an Account to see details.
Recently, UKG did an upgrade that fixed a lot of issues.
Login or Create an Account to see details.
We came to this system from a program that was way too old, so anything UKG did at that point was an...
Login or Create an Account to see details.
UKG told us when we started that they were not a reporting company. We pull information out of the...
Login or Create an Account to see details.
UKG always wants more money for everything. They tell us that they can do things we want them to,...
Login or Create an Account to see details.
I don’t know whether I would buy Workforce Scheduler again. I imagine that there are other systems...
Login or Create an Account to see details.
UKG is pretty good about keeping their promises. They certainly try, and they have really good...
Login or Create an Account to see details.
We have some long-term contract nurses here, and we want them in the system so that we can use the...
Login or Create an Account to see details.
In terms of functionality, there is one thing in the product that could be better. When I log in to...
Login or Create an Account to see details.
Featured Report
Preferences