Workforce Scheduler (formerly Kronos)
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
ROI / Cost
I would maybe buy Workforce Scheduler again. My decision would depend on where I was because UKG...
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Implementation and Training
To improve the training process, UKG should provide better documentation with screenshots and things...
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Relationship
UKG keeps all their promises in relation to Workforce Scheduler. We don’t have many problems with it....
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Relationship
UKG had a breach. That caused a lot of trouble. People weren't paid properly. It took UKG months to...
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Functionality and Upgrades
Workforce Scheduler’s biggest strength is its integration with the time card. The fact that whatever...
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Technology
One of the biggest things that UKG could improve is how we maintain caregiver job transfer sets and...
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Functionality and Upgrades
There is different functionality between Workforce Scheduling’s mobile app and the desktop version,...
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Functionality and Upgrades
The first time we purchased the product, we had trouble with some parts. But things went better the...
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Functionality and Upgrades
We have all of UKG’s products in Workforce Scheduler. The first time we purchased their products, it...
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Service and Support
I feel like our service got better when UKG changed. It may just be because we have a project we are...
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Functionality and Upgrades
We can customize the product so that each department only sees what they need to see in terms of how...
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Functionality and Upgrades
We would like better visibility of individuals' availability in Workforce Scheduler.
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ROI / Cost
There are a lot of add-ons in the product that we have to pay extra for. I can customize the product...
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Implementation and Training
One nice thing about the merger is that UKG has changed their training. When they were Kronos, we...
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Functionality and Upgrades
Workforce Scheduler has a lot of functionality. Our employees really enjoy it. It is very intuitive....
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Functionality and Upgrades
The UI navigation within our version can sometimes be a little cumbersome. The way the actual UI is...
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Functionality and Upgrades
The only thing I would improve with Workforce Scheduler is having a model where clients can true up...
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Service and Support
There needs to be an easier way to get information on questions we have for UKG because trying to...
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Service and Support
UKG is not proactive. It would be nice to have a service representative or a product representative...
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Functionality and Upgrades
Workforce Scheduler needs to have global time off requests. I would like the product to have a...
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Interfacing and Integration
I would like UKG to better integrate a third-party product. UKG currently states that they use a...
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Implementation and Training
We experienced a very poorly executed implementation with Workforce Scheduler. We had to resort to...
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Functionality and Upgrades
The product is helping with our budget, helping with staffing, and helping us get the right...
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Relationship
Ever since Kronos and another vendor merged and became UKG, they have kept their promises and...
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Functionality and Upgrades
Workforce Scheduler is a good product. The system takes time to learn, but I get full access to...
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Functionality and Upgrades
There are a couple of things we don't have on this system that I do miss from the product we were...
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Service and Support
I would love to have some direct contact with someone at UKG like we used to have with our previous...
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Win/Loss - Why they were selected (by current clients)
We switched to Workforce Scheduler because we all became regional with UKG and there was no point in...
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Functionality and Upgrades
Overall, we have had a positive experience with Workforce Scheduler. We use the six-week master...
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Technology
UKG recently went through a cyberattack. It wasn't a UKG issue, but we were as much a victim as they...
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Functionality and Upgrades
I think the Kronos system is very good, and I highly recommend it. There was an issue with an outage...
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Relationship
UKG's communication is great regarding any maintenance, any new version, or anything else. The...
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Service and Support
UKG's support is good. The callback times and communication between levels on their end could be a...
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Implementation and Training
We are happy with Workforce Scheduler. The system has good quality. It would be nice if the vendor...
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Implementation and Training
UKG has a whole training area in their community, but those training modules haven't been upgraded...
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Relationship
UKG was very transparent about the ordeal that we went through regarding their ransomware situation,...
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Service and Support
When we call the support team, we get a response. I don’t think that there is a great deal of...
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Other Observations & Comments
Our finance people talk about the fact that Kronos has partnered well with another vendor that we...
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Technology
The biggest thing that UKG can improve is their mobile app. The vendor recently implemented an...
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Functionality and Upgrades
The reports that are run within UKG’s product could use a little work. We have to go into each...
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Implementation and Training
UKG’s style of training involved focusing on the superusers. The superusers got an extra four hours...
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Relationship
In the past, we had some major issues, and the vendor did everything that they could to accommodate...
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Functionality and Upgrades
I like that the product has the look and feel of Excel. We can put things inside of Workforce...
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Functionality and Upgrades
For people who are not computer literate, the product is still a little difficult. We get a lot of...
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Interfacing and Integration
If we could fully implement the product the way that it needs to be and how it was designed to be,...
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Relationship
Every representative from the vendor that we have ever had has been very good and has communicated...
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Functionality and Upgrades
When making changes in the Workforce Scheduler system, getting things lined up and moving correctly...
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Relationship
UKG is a progressive company, and they keep making improvements. The vendor's performance is really...
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Implementation and Training
There could be improvements in UKG's training. I know that UKG has knowledge paths and different...
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Technology
Kronos was recently attacked by ransomware, and they lost. We had none of our Kronos applications...
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Functionality and Upgrades
I would not buy Workforce Scheduler again. There are better products out there, especially for...
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Implementation and Training
The vendor has not kept their promises regarding Workforce Scheduler. Unfortunately, they promised...
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Functionality and Upgrades
I am not a big fan of Workforce Scheduler because it is not designed for healthcare. It is very...
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Functionality and Upgrades
I personally would want the vendor to work on some things around reporting. A lot of our work is in...
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Relationship
UKG has kept their promises. I haven't really talked to them, but I have opened a few tickets, and...
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Functionality and Upgrades
The product is always breaking down. The vendor needs to work on the product.
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Functionality and Upgrades
We don’t have a lot of efficiency problems with the system. I don’t have a lot of complaints. Most...
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Functionality and Upgrades
I wish we had more access to create custom reports in the system. There are times when we need a...
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Service and Support
We would like more upgrades to the system. There are things that change that are very functionality...
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Implementation and Training
When I first started in my position, I went through many hours of online, seminar-type training...
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Implementation and Training
With our setup, we have a lot of places where the system is not as seamlessly used as it is in...
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Functionality and Upgrades
Previously, we had our own style through Kronos that was designed for us. When we customized the...
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Technology
I do not view Kronos highly. We were sold this package because the cloud is a lot safer than others,...
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Functionality and Upgrades
Updates are just implied and done overnight. We are given short notice on when updates are going to...
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Functionality and Upgrades
Overall, the system is pretty easy to use across the different disciplines and different types of...
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Service and Support
We had some real doozies of problems that had to be pared out, but most of the time, the vendor...
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Implementation and Training
I received zero training. For training, I would like some hints and ideas. I would also like to know...
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Functionality and Upgrades
Workforce Scheduler does its job. It helps us communicate with our staff and do what it is designed...
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ROI / Cost
We can run reports, and there are measurable benefits. We do get a lot of information from Workforce...
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Service and Support
When we experienced an issue, the vendor responded quickly and proactively notified us of what was...
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Functionality and Upgrades
I find Workforce Scheduler easy to navigate in terms of setting up the schedules and everything....
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Service and Support
Up until recently, we haven't had any real issues. UKG addresses problems pretty quickly. Anytime...
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Service and Support
Workforce Scheduler is having issues. With everything that went down with UKG, I can't guarantee...
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Functionality and Upgrades
Workforce Scheduler has a lot of functionality and customization. There is quite a bit of...
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Functionality and Upgrades
We don't use some of the functionality of the product because the timekeeper system is so old. We...
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Functionality and Upgrades
UKG's patches are very good. If something doesn't work very well, then the vendor will send out a...
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Functionality and Upgrades
Workforce Scheduler isn't very intuitive for our staff members. We have a training class that all of...
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Future Outlook
We are leaving Workforce Scheduler because UKG has a better product that we have been looking...
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