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Workforce Scheduler (formerly Kronos) Comments
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KLAS Research Director - Tanya Egbert
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User Commentary

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Director

In terms of functionality, there is one thing in the product that could be better. When I log in to...

Jul 2021
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CMIO

In Workforce Scheduler, how we schedule salary departments is really different from how we schedule...

May 2021
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CMIO

Our client executive does really well. They are new to us, but they are seasoned and have been with...

May 2021
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Manager

The vendor does keep their promises, but doing that is like a thorn in their side. They charge for...

Apr 2021
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Manager

I have issues with the vendor's help desk. There is not a person we can escalate to. With other...

Apr 2021
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Manager

The service is proactive, and the vendor does communicate well. I think we can get to a higher score...

Apr 2021
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(0)
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CNO

I don't think that Workforce Scheduler is robust enough for nursing. The vendor is trying to fit...

Apr 2021
||
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CNO

I don't remember ever hearing anything from UKG about new technology, and they certainly don't have...

Apr 2021
||
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CNO

When I bring on new managers, there is zero training available to teach them about the system. There...

Apr 2021
||
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CIO

UKG has been trying to push us to UKG Dimensions by promising this, that, and the other thing. We...

Apr 2021
||
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Manager

The product works very well; we just have to keep up on doing upgrades because if we don’t, that can...

Apr 2021
||
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Manager

Scheduling is one of the things this vendor does the best, and they are probably a little more...

Apr 2021
||
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Manager

Some of the vendor's processes are extremely complicated. I would like to see those be less...

Apr 2021
||
(0)
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Manager

Organizations will get the best bang for their buck if they get both Workforce Scheduler and...

Apr 2021
||
(0)
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Manager

Generally, we receive really good service from UKG. The vendor tries to triage their tickets...

Mar 2021
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(0)
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Manager

We never really looked at the other vendors in this area. If I were to do things over again, I would...

Mar 2021
||
(0)
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Manager

I can't think of any promises that UKG has reneged on. The vendor doesn't avoid charging us for...

Mar 2021
||
(0)
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Manager

Workforce Scheduler supports our integration goals. Our issue with the system is user acceptance.

Mar 2021
||
(0)
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Manager

Workforce Scheduler has gotten better from an IT standpoint. Their previous version was horrible. It...

Mar 2021
||
(0)
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Manager

There are some things that Workforce Scheduler can't do but that we would like it to do. There is a...

Mar 2021
||
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Manager

I am going to try to be optimistic with Workforce Scheduler. As the pandemic begins to improve, we...

Mar 2021
||
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Analyst/Coordinator

I think that we will keep Workforce Scheduler running. It could be better, but we have limited staff...

Mar 2021
||
(0)
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Analyst/Coordinator

Right now, we are on a version of Workforce Scheduler that is a bridge to nowhere. As far as...

Mar 2021
||
(0)
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Analyst/Coordinator

Workforce Scheduler is pretty flexible. People see pretty good results if they understand that what...

Mar 2021
||
(0)
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Analyst/Coordinator

I would say the vendor keeps their promises most of the time. They avoid charging us for every...

Mar 2021
||
(0)
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Analyst/Coordinator

The vendor has improved their training.

Mar 2021
||
(0)
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Manager

I like that Workforce Scheduler is a one-stop shop. Its self-scheduling feature is nice. However, we...

Mar 2021
||
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Manager

Workforce Scheduler has its problems. If users aren't on the vendor's upgraded servers, the system...

Mar 2021
||
(0)
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Manager

If I need a certain number of RNs during the week, I can set up Workforce Scheduler to allow for...

Mar 2021
||
(0)
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Manager

We didn't get what UKG promised us. We had to fight for it. The vendor told us that Workforce...

Mar 2021
||
(0)
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VP/Other Executive

Workforce Scheduler hasn't been a good fit for our organization. We have not found the system to be...

Mar 2021
||
(0)
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VP/Other Executive

The implementation was incredibly problematic. There weren't a lot of resources. Our implementation...

Mar 2021
||
(0)
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VP/Other Executive

We have quit asking the vendor for improvements. We have come up with a different process that...

Mar 2021
||
(0)
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Manager

It would be awesome if Workforce Scheduler had either a widget or genie that could act like a quick...

Mar 2021
||
(0)
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Manager

I know that UKG has training available, but I never hear about it. It would be nice if the vendor...

Mar 2021
||
(0)
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Manager

Workforce Scheduler is not perfect, but it is easy for me to use because I am in it all the time. I...

Mar 2021
||
(0)
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Manager

We can extract any data that we are looking for in Workforce Scheduler. If our department can't...

Mar 2021
||
(0)
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Manager

All of our information flows from UKG into our payroll. The vendor basically controls the way we pay...

Mar 2021
||
(0)
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Manager

UKG usually keeps their promises, but not always. We recently did an upgrade that was a little...

Mar 2021
||
(0)
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Manager

I like how nice viewing a schedule on the system is. When we update the system, it automatically...

Mar 2021
||
(0)
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Manager

UKG is a very large company. I don't think that they listen to their customers very well. They...

Mar 2021
||
(0)
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Manager

Workforce Scheduler works very well for workload balancing. We struggled to get our staff members to...

Mar 2021
||
(0)
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Manager

I have been pretty impressed with the costs around what we are provided. I am happy with the Kronos...

Feb 2021
||
(0)
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CNO

There are some things that we wished were different from a staffing and scheduling perspective....

Jan 2021
||
(0)
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CNO

We have all gotten paid, and the schedules have all gone out, so the system has met all its goals.

Jan 2021
||
(0)
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CNO

The system does staffing and scheduling, and the vendor has shown us some of their other solutions,...

Jan 2021
||
(0)
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CNO

When the vendor comes to sell us something, the executives are all there at the table.

Jan 2021
||
(0)
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CNO

Workforce Scheduler has been a good product, but it doesn’t do everything we need from a nursing...

Jan 2021
||
(0)
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Director

The vendor has been very good at communication. They are accessible when we have questions. There is...

Jan 2021
||
(0)
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Director

We recently upgraded the system, so it is a little easier to use and more user friendly. The upgrade...

Jan 2021
||
(0)
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Director

The product does a really nice job and is easy to use. No one likes changes, and we were all...

Jan 2021
||
(0)
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Director

The vendor has a lot of functionality, but we don't know whether we will spend money on it. The...

Jan 2021
||
(0)
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Manager

The system works as promoted. Kronos is pretty responsive, but there are a few idiosyncrasies that...

Jan 2021
||
(0)
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Manager

We have been using the system for a little while, but we have only been using the system in its most...

Dec 2020
||
(0)
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Manager

The implementation that we used for the scheduler did not go well on either side. The vendor changed...

Dec 2020
||
(0)
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Manager

I haven't seen other programs like this, but Kronos gives us what we need, and we just need to...

Dec 2020
||
(0)
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Manager

The vendor doesn't avoid charging me for every little thing. I think that when we ask for a change...

Dec 2020
||
(0)
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Manager

I don't like the fact that the canned reports are not very editable. We can't modify the variable...

Dec 2020
||
(0)
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Manager

My older nurses like paper, and all they want is a report that prints out what they already have on...

Dec 2020
||
(0)
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Director

Kronos notifies us about changes. Their sales team is just a little overbearing at times. I would...

Dec 2020
||
(0)
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Director

I am seeing Kronos' software start to drive tangible outcomes for us. We have not been effectively...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I think Workforce Scheduler is easy to use. Nothing is perfect. We compare it to other solutions we...

Dec 2020
||
(0)
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Director

We identified a gap internally and then reached out to Kronos to engage them in assisting us. Kronos...

Dec 2020
||
(0)
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Director

There are always opportunities for improvement, and Kronos loves to sell their solutions. They...

Dec 2020
||
(0)
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Director

With Workforce Scheduler, doing some basic things takes five or six clicks when things should only...

Dec 2020
||
(0)
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Director

I like the automatic-enrollment feature for new hires. Kronos automatically enrolls new hires in...

Dec 2020
||
(0)
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 or  to see details.

Director

Kronos definitely nickel-and-dimes us. We had purchased a system from Kronos before, and...

Dec 2020
||
(0)
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 or  to see details.

Director

Kronos' customer service is definitely one of their strengths. That is one of the reasons we went...

Dec 2020
||
(0)
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 or  to see details.

Director

Kronos' system can handle different wages for one staff member. For example, we might have someone...

Dec 2020
||
(0)
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 or  to see details.

Manager

Kronos has had a lot of upgrades for Workforce Scheduler in the past, and the system has always...

Dec 2020
||
(0)
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 or  to see details.

Manager

The support team that we have behind Workforce Scheduler is very good.

Dec 2020
||
(0)
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 or  to see details.

Manager

Workforce Scheduler is our go-to system. If we didn't have another system, we could probably...

Dec 2020
||
(0)
 Thank you  Helpful

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CIO

The cost has increased. We have to pay for every single training. The reporting is lame because it...

Dec 2020
||
(0)
 Thank you  Helpful

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CIO

Kronos trains our superusers. We pick one of our brightest superusers to ask appropriate questions,...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

On a day-to-day basis, the system is working fine. Historically, we had issues. We had to work with...

Dec 2020
||
(0)
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 or  to see details.

CIO

The system's functionality is great. The system is very intuitive. Initially, there was a lot of...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I have never received any emails from Kronos' service people. I only receive emails from our support...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Kronos is actually pretty darn responsive. I am not aware of a time when Kronos said they would do...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had major issues with the scheduler module not working correctly. We are still waiting on...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would like to see the system keep the schedule. Right now, there is a bug in the system, so it...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We challenged Kronos quite a bit during the COVID-19 crisis. With our redeployment effort, we only...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We don't use a lot of Kronos implementation services. We do most of that ourselves. They mostly help...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

With the Kronos upgrades for Workforce Scheduler, we have quite a bit of testing and usually find...

Nov 2020
||
(0)
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 or  to see details.

Manager

Kronos has great web support. Kronos is good at being proactive. They reach out to me, and I have...

Nov 2020
||
(0)
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 or  to see details.

Manager

I can’t think of any promises that Kronos hasn't kept. I would give Kronos a high score for...

Nov 2020
||
(0)
 Thank you  Helpful

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Manager

I feel like Kronos has been really inventive with driving tangible outcomes. There are tangible...

Nov 2020
||
(0)
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Manager

I would buy and use Workforce Scheduler again. I don't know where we are going in the future since...

Nov 2020
||
(0)
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CIO

I don't remember the system version we are on, but it is technically not being supported. Kronos...

Nov 2020
||
(0)
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 or  to see details.

Manager

We initially had a bad implementation, but we have brought the system to where we need it to be, and...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we rolled out the system, we had a very bad implementation team. I am not sure that we are set...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Kronos has helped us during the COVID-19 crisis by lowering their maintenance fees because the...

Nov 2020
||
(0)
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 or  to see details.

CIO

It is not easy to get data out of the system that we can manipulate and use. The system is hosted in...

Nov 2020
||
(0)
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VP/Other Executive

Kronos doesn't keep their promises, but neither does anyone else who sells this kind of software....

Oct 2020
||
(0)
 Thank you  Helpful

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VP/Other Executive

The vendor's ongoing support team talks in circles. They don't just tell us what we need and get it...

Oct 2020
||
(0)
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VP/Other Executive

I consider the timekeeping and scheduling systems to be in the same bucket because they are part of...

Oct 2020
||
(0)
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VP/Other Executive

I would say that this solution has had a positive effect on my organization. It allows us to match...

Oct 2020
||
(0)
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Analyst/Coordinator

Kronos has very good web support, and I know that we work with some executive sponsors.

Oct 2020
||
(0)
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Manager

In terms of receiving our money's worth, I didn't pay for the system. Some of the value that I...

Oct 2020
||
(0)
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Manager

I want to see improvements to the consistency of the vendor's implementation team. These team...

Oct 2020
||
(0)
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Manager

We are moving towards using Workforce Scheduler instead of paper. This has been a struggle. The...

Oct 2020
||
(0)
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Manager

I don't feel that Kronos' service is proactive. I haven't seen any executive involvement. I don't...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I do like Workforce Scheduler. Its functionality meets my needs. There are so many intricacies in...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We use Workforce Scheduler for most of our configuration changes. We reach out to Kronos when we...

Sep 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

Kronos' system doesn’t have as many issues as some solutions do, but the views are clunkier and not...

Sep 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

I don’t think Kronos keeps all of their promises. For example, we have had difficulty with getting a...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When Kronos reaches out to us, they are pretty much trying to sell us on something new. There is no...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The product is cheap enough, and what we are able to do with it is just so broad. We are able to do...

Sep 2020
||
(0)
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 or  to see details.

Manager

Kronos has really terrible training. First of all, they gave the training to us way before we...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Workforce Scheduler works really well for us. I used to do all the back-end things for the system,...

Aug 2020
||
(0)
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 or  to see details.

Manager

Kronos is awesome when it comes to helping us with our support issues. Some of their people are so...

Aug 2020
||
(0)
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Manager

Kronos charges us for every little thing. For instance, before we got Workforce Scheduler, we used a...

Aug 2020
||
(0)
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