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Workforce Scheduler (formerly Kronos) Comments
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KLAS Research Director - Tanya Egbert
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Tanya Egbert

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tanya.egbert@klasresearch.com

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User Commentary

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CNO

ROI / Cost (care and feeding)

There are some things that we wished were different from a staffing and scheduling perspective....

Jan 2021
(0)
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CNO

Functionality and Upgrades

We have all gotten paid, and the schedules have all gone out, so the system has met all its goals.

Jan 2021
(0)
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CNO

Interfacing and Integration

The system does staffing and scheduling, and the vendor has shown us some of their other solutions,...

Jan 2021
(0)
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CNO

Relationship

When the vendor comes to sell us something, the executives are all there at the table.

Jan 2021
(0)
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CNO

Functionality and Upgrades

Workforce Scheduler has been a good product, but it doesn’t do everything we need from a nursing...

Jan 2021
(0)
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Director

Relationship

The vendor has been very good at communication. They are accessible when we have questions. There is...

Jan 2021
(0)
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Director

Functionality and Upgrades

We recently upgraded the system, so it is a little easier to use and more user friendly. The upgrade...

Jan 2021
(0)
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Director

Functionality and Upgrades

The product does a really nice job and is easy to use. No one likes changes, and we were all...

Jan 2021
(0)
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 or  to see details.

Director

Functionality and Upgrades

The vendor has a lot of functionality, but we don't know whether we will spend money on it. The...

Jan 2021
(0)
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Manager

Functionality and Upgrades

The system works as promoted. Kronos is pretty responsive, but there are a few idiosyncrasies that...

Jan 2021
(0)
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Manager

Functionality and Upgrades

We have been using the system for a little while, but we have only been using the system in its most...

Dec 2020
(0)
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Manager

Implementation and Training

The implementation that we used for the scheduler did not go well on either side. The vendor changed...

Dec 2020
(0)
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Manager

Functionality and Upgrades

I haven't seen other programs like this, but Kronos gives us what we need, and we just need to...

Dec 2020
(0)
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Manager

ROI / Cost (care and feeding)

The vendor doesn't avoid charging me for every little thing. I think that when we ask for a change...

Dec 2020
(0)
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Manager

Functionality and Upgrades

I don't like the fact that the canned reports are not very editable. We can't modify the variable...

Dec 2020
(0)
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Manager

Functionality and Upgrades

My older nurses like paper, and all they want is a report that prints out what they already have on...

Dec 2020
(0)
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Director

Service and Support

Kronos notifies us about changes. Their sales team is just a little overbearing at times. I would...

Dec 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

I am seeing Kronos' software start to drive tangible outcomes for us. We have not been effectively...

Dec 2020
(0)
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Director

Interfacing and Integration

I think Workforce Scheduler is easy to use. Nothing is perfect. We compare it to other solutions we...

Dec 2020
(0)
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Director

Service and Support

We identified a gap internally and then reached out to Kronos to engage them in assisting us. Kronos...

Dec 2020
(0)
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Director

Service and Support

There are always opportunities for improvement, and Kronos loves to sell their solutions. They...

Dec 2020
(0)
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Director

Functionality and Upgrades

With Workforce Scheduler, doing some basic things takes five or six clicks when things should only...

Dec 2020
(0)
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Director

Functionality and Upgrades

I like the automatic-enrollment feature for new hires. Kronos automatically enrolls new hires in...

Dec 2020
(0)
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Director

ROI / Cost (care and feeding)

Kronos definitely nickel-and-dimes us. We had purchased a system from Kronos before, and...

Dec 2020
(0)
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Director

Service and Support

Kronos' customer service is definitely one of their strengths. That is one of the reasons we went...

Dec 2020
(0)
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Director

Functionality and Upgrades

Kronos' system can handle different wages for one staff member. For example, we might have someone...

Dec 2020
(0)
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Manager

Functionality and Upgrades

Kronos has had a lot of upgrades for Workforce Scheduler in the past, and the system has always...

Dec 2020
(0)
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Manager

Service and Support

The support team that we have behind Workforce Scheduler is very good.

Dec 2020
(0)
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Manager

Other Observations & Comments

Workforce Scheduler is our go-to system. If we didn't have another system, we could probably...

Dec 2020
(0)
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CIO

ROI / Cost (care and feeding)

The cost has increased. We have to pay for every single training. The reporting is lame because it...

Dec 2020
(0)
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CIO

Implementation and Training

Kronos trains our superusers. We pick one of our brightest superusers to ask appropriate questions,...

Dec 2020
(0)
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CIO

Service and Support

On a day-to-day basis, the system is working fine. Historically, we had issues. We had to work with...

Dec 2020
(0)
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CIO

Functionality and Upgrades

The system's functionality is great. The system is very intuitive. Initially, there was a lot of...

Dec 2020
(0)
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CIO

Service and Support

I have never received any emails from Kronos' service people. I only receive emails from our support...

Dec 2020
(0)
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Director

Service and Support

Kronos is actually pretty darn responsive. I am not aware of a time when Kronos said they would do...

Dec 2020
(0)
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Manager

Functionality and Upgrades

We have had major issues with the scheduler module not working correctly. We are still waiting on...

Nov 2020
(0)
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VP/Other Executive

Functionality and Upgrades

I would like to see the system keep the schedule. Right now, there is a bug in the system, so it...

Nov 2020
(0)
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Manager

Service and Support

We challenged Kronos quite a bit during the COVID-19 crisis. With our redeployment effort, we only...

Nov 2020
(0)
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Manager

Implementation and Training

We don't use a lot of Kronos implementation services. We do most of that ourselves. They mostly help...

Nov 2020
(0)
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Manager

Functionality and Upgrades

With the Kronos upgrades for Workforce Scheduler, we have quite a bit of testing and usually find...

Nov 2020
(0)
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Manager

Service and Support

Kronos has great web support. Kronos is good at being proactive. They reach out to me, and I have...

Nov 2020
(0)
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Manager

Relationship

I can’t think of any promises that Kronos hasn't kept. I would give Kronos a high score for...

Nov 2020
(0)
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Manager

ROI / Cost (care and feeding)

I feel like Kronos has been really inventive with driving tangible outcomes. There are tangible...

Nov 2020
(0)
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Manager

Future Outlook

I would buy and use Workforce Scheduler again. I don't know where we are going in the future since...

Nov 2020
(0)
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 or  to see details.

CIO

Service and Support

I don't remember the system version we are on, but it is technically not being supported. Kronos...

Nov 2020
(0)
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Manager

Service and Support

We initially had a bad implementation, but we have brought the system to where we need it to be, and...

Nov 2020
(0)
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 or  to see details.

Manager

Implementation and Training

When we rolled out the system, we had a very bad implementation team. I am not sure that we are set...

Nov 2020
(0)
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 or  to see details.

CIO

ROI / Cost (care and feeding)

Kronos has helped us during the COVID-19 crisis by lowering their maintenance fees because the...

Nov 2020
(0)
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 or  to see details.

CIO

Functionality and Upgrades

It is not easy to get data out of the system that we can manipulate and use. The system is hosted in...

Nov 2020
(0)
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VP/Other Executive

Relationship

Kronos doesn't keep their promises, but neither does anyone else who sells this kind of software....

Oct 2020
(0)
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VP/Other Executive

Service and Support

The vendor's ongoing support team talks in circles. They don't just tell us what we need and get it...

Oct 2020
(0)
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VP/Other Executive

Lessons Learned

I consider the timekeeping and scheduling systems to be in the same bucket because they are part of...

Oct 2020
(0)
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VP/Other Executive

Functionality and Upgrades

I would say that this solution has had a positive effect on my organization. It allows us to match...

Oct 2020
(0)
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Analyst/Coordinator

Service and Support

Kronos has very good web support, and I know that we work with some executive sponsors.

Oct 2020
(0)
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Manager

Other Observations & Comments

In terms of receiving our money's worth, I didn't pay for the system. Some of the value that I...

Oct 2020
(0)
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Manager

Implementation and Training

I want to see improvements to the consistency of the vendor's implementation team. These team...

Oct 2020
(0)
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Manager

Implementation and Training

We are moving towards using Workforce Scheduler instead of paper. This has been a struggle. The...

Oct 2020
(0)
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Manager

Service and Support

I don't feel that Kronos' service is proactive. I haven't seen any executive involvement. I don't...

Oct 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

I do like Workforce Scheduler. Its functionality meets my needs. There are so many intricacies in...

Oct 2020
(0)
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Analyst/Coordinator

Service and Support

We use Workforce Scheduler for most of our configuration changes. We reach out to Kronos when we...

Sep 2020
(0)
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Analyst/Coordinator

Technology

Kronos' system doesn’t have as many issues as some solutions do, but the views are clunkier and not...

Sep 2020
(0)
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Analyst/Coordinator

Relationship

I don’t think Kronos keeps all of their promises. For example, we have had difficulty with getting a...

Sep 2020
(0)
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Analyst/Coordinator

Relationship

When Kronos reaches out to us, they are pretty much trying to sell us on something new. There is no...

Sep 2020
(0)
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 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

The product is cheap enough, and what we are able to do with it is just so broad. We are able to do...

Sep 2020
(0)
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 or  to see details.

Manager

Implementation and Training

Kronos has really terrible training. First of all, they gave the training to us way before we...

Aug 2020
(0)
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Manager

Other Observations & Comments

Workforce Scheduler works really well for us. I used to do all the back-end things for the system,...

Aug 2020
(0)
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 or  to see details.

Manager

Service and Support

Kronos is awesome when it comes to helping us with our support issues. Some of their people are so...

Aug 2020
(0)
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Manager

ROI / Cost (care and feeding)

Kronos charges us for every little thing. For instance, before we got Workforce Scheduler, we used a...

Aug 2020
(0)
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Director

Relationship

Kronos should be more proactive in letting us know about their new features and functionalities. It...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Kronos does a really good job of driving the existing tangible outcomes, but there are no new...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Our overall experience has been positive. I have enjoyed working with the tool and with our Kronos...

Jul 2020
(0)
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 or  to see details.

Manager

Other Observations & Comments

We recently upgraded, and the functionality was much the same as it has been. The system is now...

Jul 2020
(0)
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Manager

Functionality and Upgrades

We have very little usage with the mobile piece because the majority of the mobile features are view...

Jul 2020
(0)
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Manager

Functionality and Upgrades

During the upgrades, some things were lost in translation on our admin IT side while we were working...

Jul 2020
(0)
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Manager

Functionality and Upgrades

I really like the self-scheduling feature because it makes it easier to automate things. We don't...

Jul 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

One of the things that we like is called SMS Quick Fill, which is Kronos' version of text messages...

Jul 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

Workforce Scheduler is okay. It functions well for people who are automatically checking in and out...

Jul 2020
(0)
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Director

ROI / Cost (care and feeding)

The issue with Workforce Scheduler is we don't have an interface between our EMR and Kronos' system....

Jul 2020
(0)
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 or  to see details.

Director

Service and Support

Kronos was very good about helping our IT department create special codes so that we could track...

Jul 2020
(0)
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CMIO

Future Outlook

I don't think we have anything that isn't meeting our needs, and I am pretty sure we would recommend...

Jul 2020
(0)
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CMIO

Other Observations & Comments

The scheduling piece has been more challenging than the time and attendance piece. The scheduling is...

Jul 2020
(0)
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CMIO

Technology

We have the Kronos app, and our staff members do use it a lot. They really like it. The mobile...

Jul 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

The struggle that we have is the product isn't tailored to our business line. Even if it is, we...

Jul 2020
(0)
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Manager

Functionality and Upgrades

One of the best features in Workforce Scheduler is that it resembles an Excel sheet. Most of our...

Jul 2020
(0)
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Manager

Functionality and Upgrades

Workforce Scheduler is easy to use. We have the ability to customize the system to make it our own....

Jul 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

There are a lot of different screens and widgets that clog up Workforce Scheduler. Sometimes all of...

Jul 2020
(0)
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CFO

Functionality and Upgrades

My payroll manager told me that he or she doesn’t spend a whole lot of time on the scheduler but is...

Jul 2020
(0)
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CFO

Service and Support

I haven’t heard of any change in the vendor’s support through the COVID-19 crisis. Most of the...

Jul 2020
(0)
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CFO

Other Observations & Comments

We looked at Kronos for our payroll, but the Kronos payroll system couldn’t meet our needs. Ultimate...

Jul 2020
(0)
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CFO

Implementation and Training

The initial install was awful. The vendor seems to be doing a better job with upgrades now.

Jul 2020
(0)
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CFO

Functionality and Upgrades

The solution has really helped us, and one of the big reasons we installed the system was to have...

Jul 2020
(0)
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Director

Service and Support

Workforce Scheduler has a good organizational map and works well for self-scheduling. Things have...

Jun 2020
(0)
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Director

ROI / Cost (care and feeding)

I feel very nickel-and-dimed by Kronos. We are charged for everything, even when I feel certain...

Jun 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

Upgrades would be easier if we had release notes that explained everything within the update. I...

Jun 2020
(0)
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Manager

Functionality and Upgrades

Everything is going great with Workforce Scheduler. We use it for multiple departments, and we are...

Jun 2020
(0)
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Manager

Future Outlook

If we could use a mobile version of Workforce Scheduler, that would be a great improvement. I know...

Jun 2020
(0)
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 or  to see details.

Manager

Implementation and Training

The implementation with Kronos was pretty rocky. They stuck us with a poor project manager, so that...

Jun 2020
(0)
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Analyst/Coordinator

Interfacing and Integration

We are happy with Kronos. They do more than we need them to. Something that I like about Kronos is...

Jun 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Kronos is great at providing new technology. I am really happy with how they are keeping up with everything....

Jun 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

With the most recent upgrade, we are able to open and look at multiple screens at the same time....

Jun 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

We implemented the self-scheduling solution, and we have been using that format. Having that allows...

Jun 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

One of the things we struggle with is managing overtime in the product. We have overtime warnings,...

Jun 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

The vendor has a mobile app for the product. We do not have that app, but it would be helpful if we...

Jun 2020
(0)
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Analyst/Coordinator

Future Outlook

The vendor doesn’t keep all promises on the product. I can see my satisfaction increasing with the...

Jun 2020
(0)
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Analyst/Coordinator

Service and Support

Kronos has done all the hard work for us with programming, researching, and staying up to date...

Jun 2020
(0)
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Analyst/Coordinator

Service and Support

I would definitely buy the product again. Kronos has kept all promises.

Jun 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We purchased Kronos' support package, so anything we need to be done throughout the year is part of...

Jun 2020
(0)
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Analyst/Coordinator

Implementation and Training

I would rate the vendor's training high. There is a lot of online training that is available and...

Jun 2020
(0)
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Analyst/Coordinator

Service and Support

Kronos has changed their support. We used to hear from the support people right away, but that...

Jun 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The main thing that could be improved is the response time to service, as well as how expensive it...

Jun 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The product is stable. When Kronos says that there is going to be an update on a certain day, it...

Jun 2020
(0)
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Analyst/Coordinator

Service and Support

We installed the enhanced Workforce Scheduler for certain parts of our company because of COVID-19...

Jun 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

Kronos does not avoid nickel-and-diming. We pay for the system. Every license that we need is a...

Jun 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

There were a couple of things that were broken. There were a couple of things that came up in the...

Jun 2020
(0)
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CIO

Implementation and Training

Kronos seems to not be as well managed as they used to be. Our implementation was very long, and the...

Jun 2020
(0)
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CIO

Technology

The vendor needs to do a better job of investing in their core technology. It really needs a...

Jun 2020
(0)
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CIO

Other Observations & Comments

The vendor isn't really making the progress they should be making. Kronos has had market share...

Jun 2020
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