Workforce Scheduler (formerly Kronos)
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Manager

ROI / Cost

I would maybe buy Workforce Scheduler again. My decision would depend on where I was because UKG...

Oct 2022
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Manager

Implementation and Training

To improve the training process, UKG should provide better documentation with screenshots and things...

Oct 2022
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Manager

Relationship

UKG keeps all their promises in relation to Workforce Scheduler. We don’t have many problems with it....

Oct 2022
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Manager

Relationship

UKG had a breach. That caused a lot of trouble. People weren't paid properly. It took UKG months to...

Oct 2022
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Manager

Functionality and Upgrades

Workforce Scheduler’s biggest strength is its integration with the time card. The fact that whatever...

Oct 2022
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Manager

Technology

One of the biggest things that UKG could improve is how we maintain caregiver job transfer sets and...

Oct 2022
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Manager

Functionality and Upgrades

There is different functionality between Workforce Scheduling’s mobile app and the desktop version,...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

The first time we purchased the product, we had trouble with some parts. But things went better the...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

We have all of UKG’s products in Workforce Scheduler. The first time we purchased their products, it...

Sep 2022
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VP/Other Executive

Service and Support

I feel like our service got better when UKG changed. It may just be because we have a project we are...

Sep 2022
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Manager

Functionality and Upgrades

We can customize the product so that each department only sees what they need to see in terms of how...

Sep 2022
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Manager

Functionality and Upgrades

We would like better visibility of individuals' availability in Workforce Scheduler.

Sep 2022
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Manager

ROI / Cost

There are a lot of add-ons in the product that we have to pay extra for. I can customize the product...

Sep 2022
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Manager

Implementation and Training

One nice thing about the merger is that UKG has changed their training. When they were Kronos, we...

Sep 2022
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Manager

Functionality and Upgrades

Workforce Scheduler has a lot of functionality. Our employees really enjoy it. It is very intuitive....

Aug 2022
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Manager

Functionality and Upgrades

The UI navigation within our version can sometimes be a little cumbersome. The way the actual UI is...

Aug 2022
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Manager

Functionality and Upgrades

The only thing I would improve with Workforce Scheduler is having a model where clients can true up...

Aug 2022
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Director

Service and Support

There needs to be an easier way to get information on questions we have for UKG because trying to...

Aug 2022
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Director

Service and Support

UKG is not proactive. It would be nice to have a service representative or a product representative...

Aug 2022
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Director

Functionality and Upgrades

Workforce Scheduler needs to have global time off requests. I would like the product to have a...

Aug 2022
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Director

Interfacing and Integration

I would like UKG to better integrate a third-party product. UKG currently states that they use a...

Aug 2022
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CIO

Implementation and Training

We experienced a very poorly executed implementation with Workforce Scheduler. We had to resort to...

Jun 2022
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CIO

Functionality and Upgrades

The product is helping with our budget, helping with staffing, and helping us get the right...

Jun 2022
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CIO

Relationship

Ever since Kronos and another vendor merged and became UKG, they have kept their promises and...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

Workforce Scheduler is a good product. The system takes time to learn, but I get full access to...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

There are a couple of things we don't have on this system that I do miss from the product we were...

May 2022
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Analyst/Coordinator

Service and Support

I would love to have some direct contact with someone at UKG like we used to have with our previous...

May 2022
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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

We switched to Workforce Scheduler because we all became regional with UKG and there was no point in...

May 2022
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CNO

Functionality and Upgrades

Overall, we have had a positive experience with Workforce Scheduler. We use the six-week master...

May 2022
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CNO

Technology

UKG recently went through a cyberattack. It wasn't a UKG issue, but we were as much a victim as they...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

I think the Kronos system is very good, and I highly recommend it. There was an issue with an outage...

May 2022
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Analyst/Coordinator

Relationship

UKG's communication is great regarding any maintenance, any new version, or anything else. The...

May 2022
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Analyst/Coordinator

Service and Support

UKG's support is good. The callback times and communication between levels on their end could be a...

May 2022
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Analyst/Coordinator

Implementation and Training

We are happy with Workforce Scheduler. The system has good quality. It would be nice if the vendor...

May 2022
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Analyst/Coordinator

Implementation and Training

UKG has a whole training area in their community, but those training modules haven't been upgraded...

May 2022
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CNO

Relationship

UKG was very transparent about the ordeal that we went through regarding their ransomware situation,...

May 2022
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CNO

Service and Support

When we call the support team, we get a response. I don’t think that there is a great deal of...

May 2022
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CNO

Other Observations & Comments

Our finance people talk about the fact that Kronos has partnered well with another vendor that we...

May 2022
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Manager

Technology

The biggest thing that UKG can improve is their mobile app. The vendor recently implemented an...

May 2022
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Manager

Functionality and Upgrades

The reports that are run within UKG’s product could use a little work. We have to go into each...

May 2022
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Manager

Implementation and Training

UKG’s style of training involved focusing on the superusers. The superusers got an extra four hours...

May 2022
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Manager

Relationship

In the past, we had some major issues, and the vendor did everything that they could to accommodate...

Mar 2022
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Manager

Functionality and Upgrades

I like that the product has the look and feel of Excel. We can put things inside of Workforce...

Mar 2022
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Manager

Functionality and Upgrades

For people who are not computer literate, the product is still a little difficult. We get a lot of...

Mar 2022
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Manager

Interfacing and Integration

If we could fully implement the product the way that it needs to be and how it was designed to be,...

Mar 2022
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Manager

Relationship

Every representative from the vendor that we have ever had has been very good and has communicated...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

When making changes in the Workforce Scheduler system, getting things lined up and moving correctly...

Mar 2022
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Analyst/Coordinator

Relationship

UKG is a progressive company, and they keep making improvements. The vendor's performance is really...

Mar 2022
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Analyst/Coordinator

Implementation and Training

There could be improvements in UKG's training. I know that UKG has knowledge paths and different...

Mar 2022
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COO

Technology

Kronos was recently attacked by ransomware, and they lost. We had none of our Kronos applications...

Mar 2022
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COO

Functionality and Upgrades

I would not buy Workforce Scheduler again. There are better products out there, especially for...

Mar 2022
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COO

Implementation and Training

The vendor has not kept their promises regarding Workforce Scheduler. Unfortunately, they promised...

Mar 2022
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COO

Functionality and Upgrades

I am not a big fan of Workforce Scheduler because it is not designed for healthcare. It is very...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

I personally would want the vendor to work on some things around reporting. A lot of our work is in...

Mar 2022
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Analyst/Coordinator

Relationship

UKG has kept their promises. I haven't really talked to them, but I have opened a few tickets, and...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

The product is always breaking down. The vendor needs to work on the product.

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

We don’t have a lot of efficiency problems with the system. I don’t have a lot of complaints. Most...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

I wish we had more access to create custom reports in the system. There are times when we need a...

Feb 2022
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Analyst/Coordinator

Service and Support

We would like more upgrades to the system. There are things that change that are very functionality...

Feb 2022
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Analyst/Coordinator

Implementation and Training

When I first started in my position, I went through many hours of online, seminar-type training...

Feb 2022
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Analyst/Coordinator

Implementation and Training

With our setup, we have a lot of places where the system is not as seamlessly used as it is in...

Feb 2022
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Manager

Functionality and Upgrades

Previously, we had our own style through Kronos that was designed for us. When we customized the...

Feb 2022
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Manager

Technology

I do not view Kronos highly. We were sold this package because the cloud is a lot safer than others,...

Feb 2022
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Manager

Functionality and Upgrades

Updates are just implied and done overnight. We are given short notice on when updates are going to...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

Overall, the system is pretty easy to use across the different disciplines and different types of...

Feb 2022
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Analyst/Coordinator

Service and Support

We had some real doozies of problems that had to be pared out, but most of the time, the vendor...

Feb 2022
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Manager

Implementation and Training

I received zero training. For training, I would like some hints and ideas. I would also like to know...

Feb 2022
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Manager

Functionality and Upgrades

Workforce Scheduler does its job. It helps us communicate with our staff and do what it is designed...

Feb 2022
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Manager

ROI / Cost

We can run reports, and there are measurable benefits. We do get a lot of information from Workforce...

Feb 2022
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Director

Service and Support

When we experienced an issue, the vendor responded quickly and proactively notified us of what was...

Feb 2022
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Director

Functionality and Upgrades

I find Workforce Scheduler easy to navigate in terms of setting up the schedules and everything....

Feb 2022
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Manager

Service and Support

Up until recently, we haven't had any real issues. UKG addresses problems pretty quickly. Anytime...

Feb 2022
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Manager

Service and Support

Workforce Scheduler is having issues. With everything that went down with UKG, I can't guarantee...

Feb 2022
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Manager

Functionality and Upgrades

Workforce Scheduler has a lot of functionality and customization. There is quite a bit of...

Jan 2022
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Manager

Functionality and Upgrades

We don't use some of the functionality of the product because the timekeeper system is so old. We...

Jan 2022
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Director

Functionality and Upgrades

UKG's patches are very good. If something doesn't work very well, then the vendor will send out a...

Dec 2021
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Director

Functionality and Upgrades

Workforce Scheduler isn't very intuitive for our staff members. We have a training class that all of...

Dec 2021
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Director

Future Outlook

We are leaving Workforce Scheduler because UKG has a better product that we have been looking...

Dec 2021
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