Workforce Scheduler (formerly Kronos)
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Functionality and Upgrades
We like the consistency of UKG’s training and our ability to tweak it to fit our business processes.
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Implementation and Training
When we did the initial build with UKG, there were a lot of miscommunications. The vendor did not...
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Other Observations & Comments
Once a ransomware attack happens with an organization, getting that handled just takes a while. When...
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Functionality and Upgrades
I recommend UKG's system. With my minimal use of the system and for what I need it for, it works. It...
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Relationship
UKG listens to their clients. If some changes have to be made, the vendor implements those changes....
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Technology
Sometimes the app works and sometimes it doesn’t, and that is frustrating. When we log in with our...
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Functionality and Upgrades
UKG could improve things related to how the schedule transmits and how we print our shift reports.
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Interfacing and Integration
We use the product strictly for timekeeping. It gives us visibility. The product is more complex and...
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Relationship
We have had a really good working relationship with the vendor for a long time. We have gone through...
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Functionality and Upgrades
The product is pretty solid. The vendor updates it regularly, usually twice a month. They are...
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Relationship
UKG keeps all of their promises. We haven't had a problem with that. UKG's customer representatives...
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Functionality and Upgrades
Overall, there are some things that the vendor definitely needs to improve in the system. We know...
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ROI / Cost
I would maybe buy Workforce Scheduler again. My decision would depend on where I was because UKG...
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Implementation and Training
To improve the training process, UKG should provide better documentation with screenshots and things...
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Relationship
UKG keeps all their promises in relation to Workforce Scheduler. We don’t have many problems with it....
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Relationship
UKG had a breach. That caused a lot of trouble. People weren't paid properly. It took UKG months to...
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Functionality and Upgrades
Workforce Scheduler’s biggest strength is its integration with the time card. The fact that whatever...
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Technology
One of the biggest things that UKG could improve is how we maintain caregiver job transfer sets and...
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Functionality and Upgrades
There is different functionality between Workforce Scheduling’s mobile app and the desktop version,...
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Functionality and Upgrades
The first time we purchased the product, we had trouble with some parts. But things went better the...
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Functionality and Upgrades
We have all of UKG’s products in Workforce Scheduler. The first time we purchased their products, it...
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Service and Support
I feel like our service got better when UKG changed. It may just be because we have a project we are...
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Functionality and Upgrades
We can customize the product so that each department only sees what they need to see in terms of how...
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Functionality and Upgrades
We would like better visibility of individuals' availability in Workforce Scheduler.
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ROI / Cost
There are a lot of add-ons in the product that we have to pay extra for. I can customize the product...
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Implementation and Training
One nice thing about the merger is that UKG has changed their training. When they were Kronos, we...
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Functionality and Upgrades
Workforce Scheduler has a lot of functionality. Our employees really enjoy it. It is very intuitive....
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Functionality and Upgrades
The UI navigation within our version can sometimes be a little cumbersome. The way the actual UI is...
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Functionality and Upgrades
The only thing I would improve with Workforce Scheduler is having a model where clients can true up...
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Service and Support
There needs to be an easier way to get information on questions we have for UKG because trying to...
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Service and Support
UKG is not proactive. It would be nice to have a service representative or a product representative...
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Functionality and Upgrades
Workforce Scheduler needs to have global time off requests. I would like the product to have a...
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Interfacing and Integration
I would like UKG to better integrate a third-party product. UKG currently states that they use a...
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Implementation and Training
We experienced a very poorly executed implementation with Workforce Scheduler. We had to resort to...
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Functionality and Upgrades
The product is helping with our budget, helping with staffing, and helping us get the right...
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Relationship
Ever since Kronos and another vendor merged and became UKG, they have kept their promises and...
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Functionality and Upgrades
Workforce Scheduler is a good product. The system takes time to learn, but I get full access to...
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Functionality and Upgrades
There are a couple of things we don't have on this system that I do miss from the product we were...
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Service and Support
I would love to have some direct contact with someone at UKG like we used to have with our previous...
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Win/Loss - Why they were selected (by current clients)
We switched to Workforce Scheduler because we all became regional with UKG and there was no point in...
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Functionality and Upgrades
Overall, we have had a positive experience with Workforce Scheduler. We use the six-week master...
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Technology
UKG recently went through a cyberattack. It wasn't a UKG issue, but we were as much a victim as they...
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Functionality and Upgrades
I think the Kronos system is very good, and I highly recommend it. There was an issue with an outage...
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Relationship
UKG's communication is great regarding any maintenance, any new version, or anything else. The...
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Service and Support
UKG's support is good. The callback times and communication between levels on their end could be a...
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Implementation and Training
We are happy with Workforce Scheduler. The system has good quality. It would be nice if the vendor...
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Implementation and Training
UKG has a whole training area in their community, but those training modules haven't been upgraded...
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Relationship
UKG was very transparent about the ordeal that we went through regarding their ransomware situation,...
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Service and Support
When we call the support team, we get a response. I don’t think that there is a great deal of...
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Other Observations & Comments
Our finance people talk about the fact that Kronos has partnered well with another vendor that we...
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Technology
The biggest thing that UKG can improve is their mobile app. The vendor recently implemented an...
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Functionality and Upgrades
The reports that are run within UKG’s product could use a little work. We have to go into each...
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Implementation and Training
UKG’s style of training involved focusing on the superusers. The superusers got an extra four hours...
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