Cybersecurity Is Critical in Today's Environment
Workforce Scheduler (formerly Kronos)
Filtered view: All
Subject Expert
Tanya Egbert
Research Director
Commentary Summary
User Commentary
Manager
Our biggest problem is that if we want to integrate the solution with another system, then...
Login or Create an Account to see details.
Manager
One of the system's strengths is its self-scheduling option. That gives our employees the access...
Login or Create an Account to see details.
Manager
We weren't looking to replace Workforce Scheduler, but then we saw Workforce Dimensions Timekeeping....
Login or Create an Account to see details.
Manager
Workforce Scheduler will eventually go away, and Workforce Dimensions Timekeeping has a lot of nice...
Login or Create an Account to see details.
Manager
We have had few issues as of late. When we upgraded years ago to a new version, we had a huge number...
Login or Create an Account to see details.
Manager
I have seen the product quality improve over the last several years. We have seen a lot of enhanced...
Login or Create an Account to see details.
Manager
As we have introduced redeployment to others that have not previously used the scheduler component,...
Login or Create an Account to see details.
Manager
Historically, UKG has kept all their promises. We have only had a couple of times where we have had...
Login or Create an Account to see details.
Manager
Our organization does a lot of our own QA and training. We utilize some of UKG’s documentation to...
Login or Create an Account to see details.
Manager
UKG delivers new technology, but it requires us to go to their Dimensions platform as that has the...
Login or Create an Account to see details.
Manager
Workforce Scheduler costs a lot of money, but we are getting what we need. There is always more we...
Login or Create an Account to see details.
Director
UKG charges for all the things. They charge for the number of people that manage timekeeping and...
Login or Create an Account to see details.
Director
We have implemented a couple of things for interfacing and integration with the system.
Login or Create an Account to see details.
Manager
The vendor hasn’t promised anything that they haven’t delivered, but we get no for an answer a lot.
Login or Create an Account to see details.
Manager
We like to load the schedules up to six weeks at a time, but the vendor hasn’t been able to fix the...
Login or Create an Account to see details.
Manager
Out of all of the vendors' systems that we use, UKG's system works the worst. We have a lot of...
Login or Create an Account to see details.
Manager
From a user perspective, nothing has changed in the system. There haven’t been any decent updates,...
Login or Create an Account to see details.
Manager
The system does what it is supposed to do. We have used other products that do the same thing, and...
Login or Create an Account to see details.
Analyst/Coordinator
The product has improved a great deal. Most of our end users do pretty well with it. The vendor does...
Login or Create an Account to see details.
Analyst/Coordinator
The vendor continually delivers new technology. They may not have the newest technology, but they...
Login or Create an Account to see details.
Analyst/Coordinator
From what I understand, the support is pretty responsive. I am giving less than the highest score...
Login or Create an Account to see details.
Analyst/Coordinator
The vendor does their best to keep their promises. Sometimes salespeople tell us that a certain...
Login or Create an Account to see details.
Analyst/Coordinator
In terms of the vendor charging for every little thing, that has improved. And when we move to the...
Login or Create an Account to see details.
Analyst/Coordinator
The vendor’s way of training people now is mostly through a new knowledge-based port. It sounds like...
Login or Create an Account to see details.
Analyst/Coordinator
The product mostly works as promoted. Most of that is based on the employee self-service functions....
Login or Create an Account to see details.
Manager
I was not impressed with UKG's implementation team. We did a lot of the work ourselves. The people...
Login or Create an Account to see details.
Manager
Recently, UKG did an upgrade that fixed a lot of issues.
Login or Create an Account to see details.
Manager
We came to this system from a program that was way too old, so anything UKG did at that point was an...
Login or Create an Account to see details.
Manager
UKG told us when we started that they were not a reporting company. We pull information out of the...
Login or Create an Account to see details.
Manager
UKG always wants more money for everything. They tell us that they can do things we want them to,...
Login or Create an Account to see details.
Manager
I don’t know whether I would buy Workforce Scheduler again. I imagine that there are other systems...
Login or Create an Account to see details.
Manager
UKG is pretty good about keeping their promises. They certainly try, and they have really good...
Login or Create an Account to see details.
Manager
We have some long-term contract nurses here, and we want them in the system so that we can use the...
Login or Create an Account to see details.
Director
In terms of functionality, there is one thing in the product that could be better. When I log in to...
Login or Create an Account to see details.
CMIO
In Workforce Scheduler, how we schedule salary departments is really different from how we schedule...
Login or Create an Account to see details.
CMIO
Our client executive does really well. They are new to us, but they are seasoned and have been with...
Login or Create an Account to see details.
Manager
The vendor does keep their promises, but doing that is like a thorn in their side. They charge for...
Login or Create an Account to see details.
Manager
I have issues with the vendor's help desk. There is not a person we can escalate to. With other...
Login or Create an Account to see details.
Manager
The service is proactive, and the vendor does communicate well. I think we can get to a higher score...
Login or Create an Account to see details.
CNO
I don't think that Workforce Scheduler is robust enough for nursing. The vendor is trying to fit...
Login or Create an Account to see details.
CNO
I don't remember ever hearing anything from UKG about new technology, and they certainly don't have...
Login or Create an Account to see details.
CNO
When I bring on new managers, there is zero training available to teach them about the system. There...
Login or Create an Account to see details.
CIO
UKG has been trying to push us to UKG Dimensions by promising this, that, and the other thing. We...
Login or Create an Account to see details.
Manager
The product works very well; we just have to keep up on doing upgrades because if we don’t, that can...
Login or Create an Account to see details.
Manager
Scheduling is one of the things this vendor does the best, and they are probably a little more...
Login or Create an Account to see details.
Manager
Some of the vendor's processes are extremely complicated. I would like to see those be less...
Login or Create an Account to see details.
Manager
Organizations will get the best bang for their buck if they get both Workforce Scheduler and...
Login or Create an Account to see details.
Manager
Generally, we receive really good service from UKG. The vendor tries to triage their tickets...
Login or Create an Account to see details.
Manager
We never really looked at the other vendors in this area. If I were to do things over again, I would...
Login or Create an Account to see details.
Manager
I can't think of any promises that UKG has reneged on. The vendor doesn't avoid charging us for...
Login or Create an Account to see details.
Manager
Workforce Scheduler supports our integration goals. Our issue with the system is user acceptance.
Login or Create an Account to see details.
Manager
Workforce Scheduler has gotten better from an IT standpoint. Their previous version was horrible. It...
Login or Create an Account to see details.
Manager
There are some things that Workforce Scheduler can't do but that we would like it to do. There is a...
Login or Create an Account to see details.
Manager
I am going to try to be optimistic with Workforce Scheduler. As the pandemic begins to improve, we...
Login or Create an Account to see details.
Analyst/Coordinator
I think that we will keep Workforce Scheduler running. It could be better, but we have limited staff...
Login or Create an Account to see details.
Analyst/Coordinator
Right now, we are on a version of Workforce Scheduler that is a bridge to nowhere. As far as...
Login or Create an Account to see details.
Analyst/Coordinator
Workforce Scheduler is pretty flexible. People see pretty good results if they understand that what...
Login or Create an Account to see details.
Analyst/Coordinator
I would say the vendor keeps their promises most of the time. They avoid charging us for every...
Login or Create an Account to see details.
Analyst/Coordinator
The vendor has improved their training.
Login or Create an Account to see details.
Manager
I like that Workforce Scheduler is a one-stop shop. Its self-scheduling feature is nice. However, we...
Login or Create an Account to see details.
Manager
Workforce Scheduler has its problems. If users aren't on the vendor's upgraded servers, the system...
Login or Create an Account to see details.
Manager
If I need a certain number of RNs during the week, I can set up Workforce Scheduler to allow for...
Login or Create an Account to see details.
Manager
We didn't get what UKG promised us. We had to fight for it. The vendor told us that Workforce...
Login or Create an Account to see details.
VP/Other Executive
Workforce Scheduler hasn't been a good fit for our organization. We have not found the system to be...
Login or Create an Account to see details.
VP/Other Executive
The implementation was incredibly problematic. There weren't a lot of resources. Our implementation...
Login or Create an Account to see details.
VP/Other Executive
We have quit asking the vendor for improvements. We have come up with a different process that...
Login or Create an Account to see details.
Manager
It would be awesome if Workforce Scheduler had either a widget or genie that could act like a quick...
Login or Create an Account to see details.
Manager
I know that UKG has training available, but I never hear about it. It would be nice if the vendor...
Login or Create an Account to see details.
Manager
Workforce Scheduler is not perfect, but it is easy for me to use because I am in it all the time. I...
Login or Create an Account to see details.
Manager
We can extract any data that we are looking for in Workforce Scheduler. If our department can't...
Login or Create an Account to see details.
Manager
All of our information flows from UKG into our payroll. The vendor basically controls the way we pay...
Login or Create an Account to see details.
Manager
UKG usually keeps their promises, but not always. We recently did an upgrade that was a little...
Login or Create an Account to see details.
Manager
I like how nice viewing a schedule on the system is. When we update the system, it automatically...
Login or Create an Account to see details.
Manager
UKG is a very large company. I don't think that they listen to their customers very well. They...
Login or Create an Account to see details.
Manager
Workforce Scheduler works very well for workload balancing. We struggled to get our staff members to...
Login or Create an Account to see details.
Manager
I have been pretty impressed with the costs around what we are provided. I am happy with the Kronos...
Login or Create an Account to see details.
CNO
There are some things that we wished were different from a staffing and scheduling perspective....
Login or Create an Account to see details.
CNO
We have all gotten paid, and the schedules have all gone out, so the system has met all its goals.
Login or Create an Account to see details.
CNO
The system does staffing and scheduling, and the vendor has shown us some of their other solutions,...
Login or Create an Account to see details.
CNO
When the vendor comes to sell us something, the executives are all there at the table.
Login or Create an Account to see details.
CNO
Workforce Scheduler has been a good product, but it doesn’t do everything we need from a nursing...
Login or Create an Account to see details.
Director
The vendor has been very good at communication. They are accessible when we have questions. There is...
Login or Create an Account to see details.
Director
We recently upgraded the system, so it is a little easier to use and more user friendly. The upgrade...
Login or Create an Account to see details.
Director
The product does a really nice job and is easy to use. No one likes changes, and we were all...
Login or Create an Account to see details.
Director
The vendor has a lot of functionality, but we don't know whether we will spend money on it. The...
Login or Create an Account to see details.
Manager
The system works as promoted. Kronos is pretty responsive, but there are a few idiosyncrasies that...
Login or Create an Account to see details.
Manager
We have been using the system for a little while, but we have only been using the system in its most...
Login or Create an Account to see details.
Manager
The implementation that we used for the scheduler did not go well on either side. The vendor changed...
Login or Create an Account to see details.
Manager
I haven't seen other programs like this, but Kronos gives us what we need, and we just need to...
Login or Create an Account to see details.
Manager
The vendor doesn't avoid charging me for every little thing. I think that when we ask for a change...
Login or Create an Account to see details.
Manager
I don't like the fact that the canned reports are not very editable. We can't modify the variable...
Login or Create an Account to see details.
Manager
My older nurses like paper, and all they want is a report that prints out what they already have on...
Login or Create an Account to see details.
Director
Kronos notifies us about changes. Their sales team is just a little overbearing at times. I would...
Login or Create an Account to see details.
Director
I am seeing Kronos' software start to drive tangible outcomes for us. We have not been effectively...
Login or Create an Account to see details.
Director
I think Workforce Scheduler is easy to use. Nothing is perfect. We compare it to other solutions we...
Login or Create an Account to see details.
Director
We identified a gap internally and then reached out to Kronos to engage them in assisting us. Kronos...
Login or Create an Account to see details.
Director
There are always opportunities for improvement, and Kronos loves to sell their solutions. They...
Login or Create an Account to see details.
Director
With Workforce Scheduler, doing some basic things takes five or six clicks when things should only...
Login or Create an Account to see details.
Director
I like the automatic-enrollment feature for new hires. Kronos automatically enrolls new hires in...
Login or Create an Account to see details.
Director
Kronos definitely nickel-and-dimes us. We had purchased a system from Kronos before, and...
Login or Create an Account to see details.
Director
Kronos' customer service is definitely one of their strengths. That is one of the reasons we went...
Login or Create an Account to see details.
Director
Kronos' system can handle different wages for one staff member. For example, we might have someone...
Login or Create an Account to see details.
Manager
Kronos has had a lot of upgrades for Workforce Scheduler in the past, and the system has always...
Login or Create an Account to see details.
Manager
The support team that we have behind Workforce Scheduler is very good.
Login or Create an Account to see details.
Manager
Workforce Scheduler is our go-to system. If we didn't have another system, we could probably...
Login or Create an Account to see details.
CIO
The cost has increased. We have to pay for every single training. The reporting is lame because it...
Login or Create an Account to see details.
CIO
Kronos trains our superusers. We pick one of our brightest superusers to ask appropriate questions,...
Login or Create an Account to see details.
CIO
On a day-to-day basis, the system is working fine. Historically, we had issues. We had to work with...
Login or Create an Account to see details.
CIO
The system's functionality is great. The system is very intuitive. Initially, there was a lot of...
Login or Create an Account to see details.
CIO
I have never received any emails from Kronos' service people. I only receive emails from our support...
Login or Create an Account to see details.
Director
Kronos is actually pretty darn responsive. I am not aware of a time when Kronos said they would do...
Login or Create an Account to see details.
Manager
We have had major issues with the scheduler module not working correctly. We are still waiting on...
Login or Create an Account to see details.
VP/Other Executive
I would like to see the system keep the schedule. Right now, there is a bug in the system, so it...
Login or Create an Account to see details.
Manager
We challenged Kronos quite a bit during the COVID-19 crisis. With our redeployment effort, we only...
Login or Create an Account to see details.
Manager
We don't use a lot of Kronos implementation services. We do most of that ourselves. They mostly help...
Login or Create an Account to see details.
Manager
With the Kronos upgrades for Workforce Scheduler, we have quite a bit of testing and usually find...
Login or Create an Account to see details.
Manager
Kronos has great web support. Kronos is good at being proactive. They reach out to me, and I have...
Login or Create an Account to see details.
Manager
I can’t think of any promises that Kronos hasn't kept. I would give Kronos a high score for...
Login or Create an Account to see details.
Manager
I feel like Kronos has been really inventive with driving tangible outcomes. There are tangible...
Login or Create an Account to see details.
Manager
I would buy and use Workforce Scheduler again. I don't know where we are going in the future since...
Login or Create an Account to see details.
CIO
I don't remember the system version we are on, but it is technically not being supported. Kronos...
Login or Create an Account to see details.
Manager
We initially had a bad implementation, but we have brought the system to where we need it to be, and...
Login or Create an Account to see details.
Manager
When we rolled out the system, we had a very bad implementation team. I am not sure that we are set...
Login or Create an Account to see details.
CIO
Kronos has helped us during the COVID-19 crisis by lowering their maintenance fees because the...
Login or Create an Account to see details.
CIO
It is not easy to get data out of the system that we can manipulate and use. The system is hosted in...
Login or Create an Account to see details.
VP/Other Executive
Kronos doesn't keep their promises, but neither does anyone else who sells this kind of software....
Login or Create an Account to see details.
VP/Other Executive
The vendor's ongoing support team talks in circles. They don't just tell us what we need and get it...
Login or Create an Account to see details.
VP/Other Executive
I consider the timekeeping and scheduling systems to be in the same bucket because they are part of...
Login or Create an Account to see details.
VP/Other Executive
I would say that this solution has had a positive effect on my organization. It allows us to match...
Login or Create an Account to see details.
Featured Report
Preferences