VitalCDM
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Dustin Cragun
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User Commentary

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Analyst/Coordinator

Vitalware is a great vendor that has been there for us whenever we have had anything that has been...

May 2022
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Analyst/Coordinator

The biggest benefit of this product is how comprehensive it is. It covers everything that we need...

May 2022
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Analyst/Coordinator

There are a lot of things that I would like to add to the product as far as analysis goes, but there...

May 2022
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Analyst/Coordinator

We would like to be able to schedule uploads and exports within the product rather than only being...

May 2022
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Manager

The vendor does pretty well, and their support is pretty good. The vendor gets back to us pretty...

Apr 2022
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Manager

We can look up things under any site with the product. We have some groupings set up. We have a work...

Apr 2022
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Manager

There are very few things that we continue to get on the vendor about. It seems like in any...

Apr 2022
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Manager

The Health Catalyst experience is okay. I don't want to say that it is bad. We have been through a...

Apr 2022
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Manager

Since the introduction of Health Catalyst to the product, I haven't really seen much change. I still...

Apr 2022
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Manager

The enterprise capabilities have been pretty good. The tool does really well. It allows us to do a...

Apr 2022
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Director

We really like the software. The feedback from the users in the organization is that the product is...

Feb 2022
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Director

Some users have reached out to our account manager at Health Catalyst to get some training specific...

Feb 2022
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Director

The support people work with just an individual account manager, so we have a single point of...

Feb 2022
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Director

The vendor is good about contacting us about all kinds of things that they have and ways that they...

Feb 2022
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Director

Everybody's needs within our organization are met with this product. We have tons of people in the...

Feb 2022
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VP/Other Executive

VitalCDM is probably one of the better solutions out there in the market. We are bringing other...

Jan 2022
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VP/Other Executive

The vendor is very engaged with us. If we have issues, the vendor gets on the issues right away. The...

Jan 2022
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VP/Other Executive

The vendor is very competitive from a price perspective, and they have a very high-quality product.

Jan 2022
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VP/Other Executive

The product could be better around some analytics. It doesn't necessarily do a really good job of...

Jan 2022
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Manager

We have been a Vitalware customer for a few years now, and I use the tool every day. I can look up...

Jan 2022
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Manager

I haven't really seen too much of a change since the vendor was acquired by Health Catalyst. Our...

Jan 2022
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Manager

We meet with our account manager regularly, and they give us product updates. If we have issues with...

Jan 2022
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Manager

I have learned about a couple of new features, but I know there is a cost associated with those, so...

Jan 2022
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Manager

There have been some improvements with the supply lookups. Before, whenever I put in a manufacturer...

Jan 2022
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CFO

For whatever reason, VitalCDM was much easier to integrate than another system we have. If an...

Sep 2021
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CFO

VitalCDM is a wealth of knowledge. The databases assist with coding, pricing, and modifiers. The...

Sep 2021
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Manager

We really like VitalCDM. We don't use it to its fullest capabilities, but I utilize it to keep our...

Aug 2021
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Manager

Vitalware sends great emails. Those emails keep me updated. I don't have to dig through as many...

Aug 2021
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Manager

We have someone assigned to us, but that has gone a little astray. Vitalware has grown enough that...

Aug 2021
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Manager

VitalCDM was very easy to implement. The system is a web-based browser, and it is pretty simplistic....

Aug 2021
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Manager

Vitalware has a ton of webinars and things out there to assist us and to communicate changes that...

Aug 2021
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Analyst/Coordinator

We have had a hard time with the data that the vendor has for our pharmacy. The vendor is aware of...

Aug 2021
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Analyst/Coordinator

We want the vendor to create a dashboard for VitalCDM that will tell us how many times a CDM has...

Aug 2021
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Analyst/Coordinator

The vendor is always open. When we have questions about the data that they pull back, they review it...

Aug 2021
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Analyst/Coordinator

We love that the vendor helps us with end-of-the-year changes because the solution does our initial...

Aug 2021
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Manager

The system is easy to use and pretty intuitive. It doesn't really need improvement because it is a...

Aug 2021
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Manager

There isn't much need for executive involvement, but when the executives are available, they are...

Aug 2021
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Analyst/Coordinator

I like the reporting that VitalCDM does. The system works well and is easy to use. We also use it...

Aug 2021
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Analyst/Coordinator

We are installing a new CDM in the product, and it is taking a very long time to get the project...

Aug 2021
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Analyst/Coordinator

We have an account success manager and have a different person who is in charge of the project. The...

Aug 2021
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Analyst/Coordinator

The vendor is very supportive. In the past, I have used other solutions, but VitalCDM has some...

Aug 2021
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Analyst/Coordinator

The vendor is very supportive of our needs. They talk with us on a regular basis about coding and...

Aug 2021
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Analyst/Coordinator

The one feature that I liked in a rival product was its auditing capability. Every change was fed...

Aug 2021
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Analyst/Coordinator

The vendor keeps all of their promises. We have only had one small hiccup that took a few months to...

Aug 2021
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Director

I am usually aware of the vendor's training courses, but I haven't seen many in the last year. We...

Aug 2021
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Director

There are things that I would include in this software as add-ons if given the option. In the last...

Aug 2021
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Director

I don't get much executive involvement from the vendor. I do have my main contact though. I haven't...

Aug 2021
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Director

The product is expensive, so the vendor doesn't nickel-and-dime us.

Aug 2021
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Director

I recommended the vendor to our parent company because the vendor can provide solutions to multiple...

Aug 2021
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Analyst/Coordinator

The product is very easy to use for the end users.

Aug 2021
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Analyst/Coordinator

One weakness is the functionality for professional services to pull data into a report specific to...

Aug 2021
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Director

The vendor has training online, but we just have to go in and look for it. If I call our account...

Aug 2021
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Director

We use the system very frequently. I have already used it this morning to try to help the lab...

Aug 2021
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Director

We can research and pull up any transmittals or anything that CMS has sent out. Vitalware isn't...

Aug 2021
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Director

The vendor lets us know about anything that is changing and when they are updating and doing...

Aug 2021
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Director

Prior to the vendor selling out to Health Catalyst, I dealt with the executives frequently and could...

Aug 2021
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Director

We receive our money's worth because the system helps us look at national pricing benchmarks. It...

Aug 2021
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Director

It is hard to run reports out of VitalCDM. The vendor makes that process complicated depending on...

Aug 2021
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Director

The initial implementation went pretty well. In terms of ongoing training, Vitalware is always...

Aug 2021
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Director

The system definitely works as it was promoted to work. We have our chargemaster and our price...

Aug 2021
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Director

The vendor supports our integration goals. When price transparency comes into play, they definitely...

Aug 2021
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Director

As far as the actual functionality goes, I would like the system to be just a little easier to use...

Aug 2021
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Director

Since Health Catalyst acquired Vitalware, I haven’t seen any changes. We get very good support from...

Aug 2021
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Analyst/Coordinator

We had training for VitalCDM during our go-live, but we haven't had any training since then.

Aug 2021
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Analyst/Coordinator

As far as I know, the vendor’s support is good. I don’t know of any issues that we have had.

Aug 2021
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Director

VitalWare reached out to present their solution and the way it interacted with our EHR. Sometimes...

Aug 2021
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Director

The vendor was recently bought by Health Catalyst, so I got a couple of calls from the executives....

Aug 2021
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Director

The vendor assisted us with the required reporting information regarding Medicare price...

Aug 2021
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Director

Vitalware’s product is very robust. VitalCDM can do a lot of things with data, including linking...

Aug 2021
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Manager

I haven’t noticed any major impact since Health Catalyst acquired Vitalware. We had a meeting with...

Aug 2021
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Manager

Healthcare has been so weird in the last 18 months. I don’t know if anyone from Vitalware has really...

Aug 2021
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Manager

I will always recommend VitalCDM. I have used another chargemaster system, and my preference has...

Aug 2021
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Director

The vendor continues to evolve with development.

Aug 2021
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Director

I was aware of the acquisition of Vitalware by Health Catalyst, but it was uneventful.

Aug 2021
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Director

I would recommend VitalCDM because I haven't had any real problems. Vitalware has been very...

Aug 2021
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Director

The experience could be a little better in terms of the type of server and the technology that...

Aug 2021
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Manager

The vendor has pretty comprehensive charging. There are a couple of add-ons that they charge for,...

Aug 2021
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Manager

We have a dedicated vendor representative who I meet with regularly, unless there is nothing new....

Aug 2021
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Manager

Vitalware has incredible customer service. Anytime we have an issue, like the site being down, it is...

Aug 2021
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Manager

Integration is a problem, and though there are other players who are partially at fault, there is a...

Aug 2021
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Manager

We got training when we first started, and our representative has offered additional training. The...

Aug 2021
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Manager

The VitalKnowledge product is very user friendly. Someone in entry-level billing and coding could...

Aug 2021
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Manager

Different people use VitalCDM for different reasons. The coders specifically use some different...

Aug 2021
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Manager

One thing I love about Vitalware is their pricing. They have comparables for benchmarking. Vitalware...

Aug 2021
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Manager

I didn't even know Vitalware had been acquired by Health Catalyst. The face of the solution looks...

Aug 2021
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Manager

As we were trying to do some things as part of a coding venture, we needed some help. We started...

Aug 2021
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Manager

Regularly, our account manager will send me an email that has our statistics updates with the usage....

Aug 2021
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Manager

We have a package, so I don't think we have had extra charging. I would assume that there are extra...

Aug 2021
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Manager

We probably don't maximize the product as we could. There are things that we could tap into more. I...

Aug 2021
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Manager

When we went live with VitalCDM, we had issues with our data and other things on our end. We still...

Aug 2021
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Analyst/Coordinator

I hardly ever open a support ticket with the vendor. They are proactive. I have really not had to go...

Aug 2021
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Manager

We rarely have any issues with VitalCDM. It is rare that the tool doesn't function as designed. It...

Aug 2021
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Manager

Our account representative is very receptive to our questions and concerns. The vendor answers our...

Aug 2021
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Manager

The vendor offers a lot of educational sessions. They have done a great job during the pandemic....

Aug 2021
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Manager

VitalCDM works perfectly for us. The vendor is constantly updating it. The product is seamless, and...

Aug 2021
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Manager

VitalCDM could have a better pharmacy and supply analysis by doing a reference crosswalk to the NDC...

Aug 2021
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Manager

Our Vitalware sales representative has shared a road map with us on how Health Catalyst helps them...

Aug 2021
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Manager

We receive very good support from Vitalware. I can’t give them enough kudos for how they keep...

Aug 2021
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Manager

I am really happy with VitalCDM, and there are a lot of good things about it. Vitalware met a lot of...

Jul 2021
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Manager

I do fall on the side of thinking that things are expensive, so it is hard to say I am getting value...

Jul 2021
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Manager

Most of Vitalware's tools have worked well. However, we have concerns about the price transparency...

Jul 2021
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Analyst/Coordinator

I showed people how to use the product all the time, but Vitalware also has very good training. We...

Jul 2021
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Manager

I am satisfied with Vitalware and Health Catalyst to an extent. The acquisition has been pretty...

Jul 2021
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Analyst/Coordinator

I just loved VitalCDM. I thought it was so easy to work with. It gave so much information. I had...

Jul 2021
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Analyst/Coordinator

If we have a question, we call customer service, and in a New York minute, Vitalware is there to...

Jul 2021
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Manager

I like that we are able to see the bundled charges and CCI edits in VitalCDM. It lists the modifiers...

Jul 2021
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Manager

VitalCDM is just the CDM portion of Vitalware. The product itself is fine. It works well, and it...

Jul 2021
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Manager

On the VitalCDM side, nothing with the tool has changed since last year. We haven’t done any new...

Jul 2021
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Manager

Vitalware had turnover when they became Health Catalyst. We have gone through a few personal...

Jul 2021
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Manager

Things are brought to the vendor’s attention by customers as they relate to interfacing with the...

Jul 2021
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Manager

Vitalware pushes their changes through, and that is seamless. We get a newsletter and a training...

Jun 2021
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Manager

I love the system. I like the ability to customize our views and how we want to see the product work...

Jun 2021
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Manager

I appreciate the ease of getting in touch with our client representative from Vitalware. Getting...

Jun 2021
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Manager

I get a lot of my reporting and analysis out of Vitalware’s system. It really has enhanced my...

Jun 2021
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Manager

Vitalware gives their customers the ability to join in on discussing what hospitals would like to...

Jun 2021
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Manager

Vitalware keeps everything up to date. We always have the Medicare releases. With some updates, we...

Jun 2021
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Manager

We can do individual training with our Vitalware contract manager, or they have online training that...

Jun 2021
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Analyst/Coordinator

I love VitalCDM. Before, I had to pull down the Medicare allowable. I had to use another system to...

Jun 2021
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Analyst/Coordinator

Vitalware is awesome. I have a representative who updates me on our statistics. My representative...

Jun 2021
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