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VitalCDM Comments
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Commentary Summary
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User Commentary
Manager
I like that we are able to see the bundled charges and CCI edits in VitalCDM. It lists the modifiers...
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Manager
VitalCDM is just the CDM portion of Vitalware. The product itself is fine. It works well, and it...
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Manager
On the VitalCDM side, nothing with the tool has changed since last year. We haven’t done any new...
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Manager
Vitalware had turnover when they became Health Catalyst. We have gone through a few personal...
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Manager
Things are brought to the vendor’s attention by customers as they relate to interfacing with the...
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Manager
Vitalware pushes their changes through, and that is seamless. We get a newsletter and a training...
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Manager
I love the system. I like the ability to customize our views and how we want to see the product work...
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Manager
I appreciate the ease of getting in touch with our client representative from Vitalware. Getting...
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Manager
I get a lot of my reporting and analysis out of Vitalware’s system. It really has enhanced my...
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Manager
Vitalware gives their customers the ability to join in on discussing what hospitals would like to...
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Manager
Vitalware keeps everything up to date. We always have the Medicare releases. With some updates, we...
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Manager
We can do individual training with our Vitalware contract manager, or they have online training that...
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Analyst/Coordinator
I love VitalCDM. Before, I had to pull down the Medicare allowable. I had to use another system to...
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Analyst/Coordinator
Vitalware is awesome. I have a representative who updates me on our statistics. My representative...
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Analyst/Coordinator
VitalCDM is entirely web based. We do a monthly upload of our CDM into the software, so I just log...
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Analyst/Coordinator
In VitalCDM, we have to be so much more specific in searches than in another product. We have to...
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Analyst/Coordinator
I prefer our previous product because VitalCDM is much more cumbersome. That is because of the way...
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Analyst/Coordinator
We purchased a specific tool from Vitalware, and it is taking a lot longer to implement that because...
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Analyst/Coordinator
In VitalCDM, there is no information for Medicaid for a specific state. On my desktop, I have the...
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Manager
I love VitalCDM, and we use it every day. When it comes time for pricing, I use the reports to...
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Manager
The vendor has published questions and answers about COVID-19. Vitalware has had some seminars over...
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Manager
The vendor is very responsive whenever I have questions about things. Vitalware gets back to me...
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Manager
Vitalware's trainings are very thorough, and I like that the trainings are interactive. We don't...
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Director
We looked at another solution before choosing VitalCDM. Our decision came down to the price and...
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Director
We mainly use the solution to research codes. We also review the appropriate revenue codes that are...
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Director
We contacted the vendor to assist us with the federal requirement to post our CDMs in a...
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Director
There aren't necessarily any gaps in VitalCDM. The vendor did some enhancements, and we made the...
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Director
We had a really great account manager when we first implemented VitalCDM. We have had some turnover...
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Director
I don't recall the vendor ever giving us additional training about the system's enhancements or how...
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Director
VitalCDM doesn't really integrate with other solutions. We switched to another system for the...
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Director
I don't use the vendor's support very often. A lot of their communication is automated. I would like...
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Director
This vendor is almost insignificant compared to some of the other vendors that we utilize, but they...
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Analyst/Coordinator
I understand the new dashboard, but I preferred the old version. The old version pretty much had...
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Analyst/Coordinator
Things are going well with Vitalware. They are able to address our needs with their products and...
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Analyst/Coordinator
The vendor's phone support is excellent. I haven’t utilized their web support. Whenever I have had...
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Analyst/Coordinator
In terms of receiving our money’s worth, I wish the vendor could do a bit more; I wish they could...
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Analyst/Coordinator
Nothing has escalated to the point of executives. However, I have had communication with some of the...
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VP/Other Executive
We have a very strong relationship with VitalWare. They are partners and not just vendors. They are...
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VP/Other Executive
I do think the product's user interface could use some work, and the vendor could be better around...
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VP/Other Executive
I rate the vendor highly for their executive involvement. Their executives get on calls all the...
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Manager
We really like VitalCDM. It is an excellent resource. We use the system in many different ways.
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Manager
VitalWare has offered some support during the COVID-19 crisis. They have kept us up to date on...
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Manager
VitalWare could lower their prices. We have to pay per license, so we are limited in the number of...
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Manager
VitalCDM has several different features. One feature is the ability to look up charge codes. I can...
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Analyst/Coordinator
I haven't found anything in VitalWare’s products that I haven't absolutely loved. The products are...
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Analyst/Coordinator
VitalWare's people are very specialized and knowledgeable. I recently attended another one of the...
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Analyst/Coordinator
I can’t think of any improvements because VitalWare is constantly doing usability studies. I have...
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Analyst/Coordinator
VitalWare is very respectful of our time. I have seen a lot of upgrades; they are almost monthly,...
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Analyst/Coordinator
As far as enhancements go, there are different things that I know the system can do because at user...
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Director
We have been a business partner with VitalWare for years, and they have been of value to us. We...
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Director
Whenever there is an update, it is immediate. In the very beginning, I had noticed that some of the...
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Director
I really like the vendor's user conference. It will be interesting to see what VitalWare does this...
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Director
VitalWare told us an acquisition might happen. They were very transparent about it. They didn't go...
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Director
We negotiate pricing with VitalWare because we have different parts of the product, so when...
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Director
For a small hospital, there are some things we have to do manually because of the costs involved....
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Manager
VitalWare has great customer service. They are very responsive, and they have provided a product...
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Manager
As a service organization, VitalWare is excellent. We had a previous product that we could never get...
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Director
We like VitalCDM. I haven't worked with VitalWare one-on-one much myself, but we love their tool. It...
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Director
VitalWare sends us information that comes out with all of the payers, but I don't think VitalWare...
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Director
We haven't had any actual training from VitalWare, but they continue to send us very good information....
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Director
Our staff uses VitalCDM all the time, and everything we get from the system is good quality information....
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Manager
When we were implementing another vendor's product, we sent our files to that vendor in the template...
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Manager
VitalWare is very prompt. We actually still have weekly calls with them. We are just finishing up...
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Manager
I honestly don’t have a single suggestion for VitalWare for how they can improve. They have exceeded...
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Manager
VitalWare has a willingness to improve the flexibility of their tool. That is definitely a strong point....
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Manager
We have been very happy with the support. We have worked very well with VitalWare. It has absolutely...
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Manager
One of the things they could improve is the visibility elements of our EMR. The charge router is a...
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