Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-801-226-5120.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Revenue Cycle – Chargemaster Management on your dashboard or bookmark under

(Your Products / Your Organization's Products)


VitalCDM Comments
Filtered view: All

KLAS Research Director - Dustin Cragun
Subject Expert

Dustin Cragun

Research Director

dustin.cragun@klasresearch.com

 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Revenue Cycle – Chargemaster Management on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Manager

I like that we are able to see the bundled charges and CCI edits in VitalCDM. It lists the modifiers...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

VitalCDM is just the CDM portion of Vitalware. The product itself is fine. It works well, and it...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

On the VitalCDM side, nothing with the tool has changed since last year. We haven’t done any new...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Vitalware had turnover when they became Health Catalyst. We have gone through a few personal...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Things are brought to the vendor’s attention by customers as they relate to interfacing with the...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Vitalware pushes their changes through, and that is seamless. We get a newsletter and a training...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I love the system. I like the ability to customize our views and how we want to see the product work...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I appreciate the ease of getting in touch with our client representative from Vitalware. Getting...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I get a lot of my reporting and analysis out of Vitalware’s system. It really has enhanced my...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Vitalware gives their customers the ability to join in on discussing what hospitals would like to...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Vitalware keeps everything up to date. We always have the Medicare releases. With some updates, we...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We can do individual training with our Vitalware contract manager, or they have online training that...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I love VitalCDM. Before, I had to pull down the Medicare allowable. I had to use another system to...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Vitalware is awesome. I have a representative who updates me on our statistics. My representative...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

VitalCDM is entirely web based. We do a monthly upload of our CDM into the software, so I just log...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

In VitalCDM, we have to be so much more specific in searches than in another product. We have to...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I prefer our previous product because VitalCDM is much more cumbersome. That is because of the way...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We purchased a specific tool from Vitalware, and it is taking a lot longer to implement that because...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

In VitalCDM, there is no information for Medicaid for a specific state. On my desktop, I have the...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I love VitalCDM, and we use it every day. When it comes time for pricing, I use the reports to...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has published questions and answers about COVID-19. Vitalware has had some seminars over...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is very responsive whenever I have questions about things. Vitalware gets back to me...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Vitalware's trainings are very thorough, and I like that the trainings are interactive. We don't...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We looked at another solution before choosing VitalCDM. Our decision came down to the price and...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We mainly use the solution to research codes. We also review the appropriate revenue codes that are...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We contacted the vendor to assist us with the federal requirement to post our CDMs in a...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There aren't necessarily any gaps in VitalCDM. The vendor did some enhancements, and we made the...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We had a really great account manager when we first implemented VitalCDM. We have had some turnover...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don't recall the vendor ever giving us additional training about the system's enhancements or how...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

VitalCDM doesn't really integrate with other solutions. We switched to another system for the...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don't use the vendor's support very often. A lot of their communication is automated. I would like...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

This vendor is almost insignificant compared to some of the other vendors that we utilize, but they...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I understand the new dashboard, but I preferred the old version. The old version pretty much had...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Things are going well with Vitalware. They are able to address our needs with their products and...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor's phone support is excellent. I haven’t utilized their web support. Whenever I have had...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

In terms of receiving our money’s worth, I wish the vendor could do a bit more; I wish they could...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Nothing has escalated to the point of executives. However, I have had communication with some of the...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have a very strong relationship with VitalWare. They are partners and not just vendors. They are...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I do think the product's user interface could use some work, and the vendor could be better around...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I rate the vendor highly for their executive involvement. Their executives get on calls all the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We really like VitalCDM. It is an excellent resource. We use the system in many different ways.

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

VitalWare has offered some support during the COVID-19 crisis. They have kept us up to date on...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

VitalWare could lower their prices. We have to pay per license, so we are limited in the number of...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

VitalCDM has several different features. One feature is the ability to look up charge codes. I can...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I haven't found anything in VitalWare’s products that I haven't absolutely loved. The products are...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

VitalWare's people are very specialized and knowledgeable. I recently attended another one of the...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I can’t think of any improvements because VitalWare is constantly doing usability studies. I have...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

VitalWare is very respectful of our time. I have seen a lot of upgrades; they are almost monthly,...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

As far as enhancements go, there are different things that I know the system can do because at user...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have been a business partner with VitalWare for years, and they have been of value to us. We...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Whenever there is an update, it is immediate. In the very beginning, I had noticed that some of the...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I really like the vendor's user conference. It will be interesting to see what VitalWare does this...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

VitalWare told us an acquisition might happen. They were very transparent about it. They didn't go...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We negotiate pricing with VitalWare because we have different parts of the product, so when...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

For a small hospital, there are some things we have to do manually because of the costs involved....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

VitalWare has great customer service. They are very responsive, and they have provided a product...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

As a service organization, VitalWare is excellent. We had a previous product that we could never get...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We like VitalCDM. I haven't worked with VitalWare one-on-one much myself, but we love their tool. It...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

VitalWare sends us information that comes out with all of the payers, but I don't think VitalWare...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We haven't had any actual training from VitalWare, but they continue to send us very good information....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our staff uses VitalCDM all the time, and everything we get from the system is good quality information....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we were implementing another vendor's product, we sent our files to that vendor in the template...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

VitalWare is very prompt. We actually still have weekly calls with them. We are just finishing up...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I honestly don’t have a single suggestion for VitalWare for how they can improve. They have exceeded...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

VitalWare has a willingness to improve the flexibility of their tool. That is definitely a strong point....

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have been very happy with the support. We have worked very well with VitalWare. It has absolutely...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

One of the things they could improve is the visibility elements of our EMR. The charge router is a...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF