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User Commentary

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VP/Other Executive

We have a very strong relationship with VitalWare. They are partners and not just vendors. They are...

Jan 2021
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VP/Other Executive

I do think the product's user interface could use some work, and the vendor could be better around...

Jan 2021
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VP/Other Executive

I rate the vendor highly for their executive involvement. Their executives get on calls all the...

Jan 2021
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Manager

We really like VitalCDM. It is an excellent resource. We use the system in many different ways.

Dec 2020
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Manager

VitalWare has offered some support during the COVID-19 crisis. They have kept us up to date on...

Dec 2020
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Manager

VitalWare could lower their prices. We have to pay per license, so we are limited in the number of...

Dec 2020
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Manager

VitalCDM has several different features. One feature is the ability to look up charge codes. I can...

Dec 2020
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Analyst/Coordinator

I haven't found anything in VitalWare’s products that I haven't absolutely loved. The products are...

Nov 2020
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Analyst/Coordinator

VitalWare's people are very specialized and knowledgeable. I recently attended another one of the...

Nov 2020
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Analyst/Coordinator

I can’t think of any improvements because VitalWare is constantly doing usability studies. I have...

Nov 2020
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Analyst/Coordinator

VitalWare is very respectful of our time. I have seen a lot of upgrades; they are almost monthly,...

Nov 2020
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Analyst/Coordinator

As far as enhancements go, there are different things that I know the system can do because at user...

Nov 2020
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Director

We have been a business partner with VitalWare for years, and they have been of value to us. We...

Nov 2020
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Director

Whenever there is an update, it is immediate. In the very beginning, I had noticed that some of the...

Nov 2020
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Director

I really like the vendor's user conference. It will be interesting to see what VitalWare does this...

Nov 2020
(0)
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Director

VitalWare told us an acquisition might happen. They were very transparent about it. They didn't go...

Nov 2020
(0)
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Director

We negotiate pricing with VitalWare because we have different parts of the product, so when...

Nov 2020
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Director

For a small hospital, there are some things we have to do manually because of the costs involved....

Nov 2020
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Manager

VitalWare has great customer service. They are very responsive, and they have provided a product...

Nov 2020
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Manager

As a service organization, VitalWare is excellent. We had a previous product that we could never get...

Nov 2020
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Director

We like VitalCDM. I haven't worked with VitalWare one-on-one much myself, but we love their tool. It...

Oct 2020
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Director

VitalWare sends us information that comes out with all of the payers, but I don't think VitalWare...

Oct 2020
(0)
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Director

We haven't had any actual training from VitalWare, but they continue to send us very good information....

Oct 2020
(0)
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Director

Our staff uses VitalCDM all the time, and everything we get from the system is good quality information....

Oct 2020
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Manager

When we were implementing another vendor's product, we sent our files to that vendor in the template...

Aug 2020
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Manager

VitalWare is very prompt. We actually still have weekly calls with them. We are just finishing up...

Aug 2020
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Manager

I honestly don’t have a single suggestion for VitalWare for how they can improve. They have exceeded...

Aug 2020
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Manager

VitalWare has a willingness to improve the flexibility of their tool. That is definitely a strong point....

Jul 2020
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Manager

We have been very happy with the support. We have worked very well with VitalWare. It has absolutely...

Jul 2020
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Manager

One of the things they could improve is the visibility elements of our EMR. The charge router is a...

Jul 2020
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Director

I don’t know that VitalWare is very clear in communicating what the potential outcomes would be in...

Jul 2020
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Director

VitalWare keeps up with technology. Their system is very integrated into our EMR. The vendor...

Jul 2020
(0)
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Director

The vendor’s support is pretty good. I typically don’t use their phone support. I have a quarterly...

Jul 2020
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Director

My experience with VitalWare has been good. We probably get an executive checking in once a quarter...

Jul 2020
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Director

One major tipping point toward VitalWare for us was their cost. Other vendors were going to be more...

Jul 2020
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Manager

We basically set up a weekly extract that gets sent to VitalWare. VitalCDM does an analysis of...

Jul 2020
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Manager

VitalWare’s executives don’t get very involved in their clients' day-to-day items. However, they do...

Jul 2020
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Manager

My team and I utilize VitalCDM on a regular basis. We are still implementing the integration back...

Jul 2020
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Manager

I give the system a high rating for ease of use. Our end users find it pretty easy to use.

Jun 2020
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Manager

We went without anything for quite a few years before we went on VitalCDM. We dropped our previous...

Jun 2020
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Manager

We use the system mostly for the chargemaster side, and VitalWare does really well with the...

Jun 2020
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Manager

The vendor could improve their client services. I had a person recently who I didn't connect with...

Jun 2020
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Manager

VitalWare is a good company that really does listen to their users. They try to make helpful...

Jun 2020
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Analyst/Coordinator

VitalWare has executives teaching some of the webinars and things. For example, their...

Jun 2020
(0)
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Analyst/Coordinator

The tool is very robust. I think it is more robust than our other system, which didn’t offer the...

Jun 2020
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Director

The support we get from VitalWare is amazing. The vendor is very responsive and proactive. For...

Jun 2020
(0)
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Director

Compared to the only other product that I have used, VitalCDM has a very different look and feel,...

Jun 2020
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Director

One thing I would like to be able to see is which version of the product we are on. If we could see...

Jun 2020
(0)
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Analyst/Coordinator

VitalCDM is much more point and shoot, like what we would see in Windows, than our other system is....

Jun 2020
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Analyst/Coordinator

Some of the vendor's implementation schedules are difficult, so the implementation moved more slowly...

Jun 2020
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Analyst/Coordinator

We have been able to load disparate financial systems into one tool, and that is very helpful...

Jun 2020
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Analyst/Coordinator

We have loaded several files trying to get our visibility how we want it to be, but that is a...

Jun 2020
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Manager

Some of the reports that I can run out of VitalCDM to help keep my chargemaster compliant are very...

Jun 2020
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Manager

VitalWare has been a rock for us through the COVID-19 crisis on the billing side. They have a...

Jun 2020
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Manager

VitalWare keeps us up to date on regulations and helps us keep our chargemaster up to date on our...

Jun 2020
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Manager

Our new account manager is good but hasn’t been as informative as our old account manager was. But...

Jun 2020
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Manager

We don’t usually have a lot of issues with VitalWare because we don’t pull a lot of data into the...

Jun 2020
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Manager

It is impressive how the higher-up people on the VitalWare team get involved. When price...

Jun 2020
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Analyst/Coordinator

There are a lot of training options. There is a lot that I take advantage of, but there are some...

Jun 2020
(0)
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Analyst/Coordinator

CMS has office hours for people to call in from all over the country. People can call in with...

Jun 2020
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Analyst/Coordinator

The vendor's updates are so seamless that I don’t even notice that they are happening most of the time....

Jun 2020
(0)
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Analyst/Coordinator

I have used a few different products, and VitalWare's has been the easiest to use out of all the...

Jun 2020
(0)
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Analyst/Coordinator

VitalWare is the first vendor I have had where the executives actually call me just to check in. I...

Jun 2020
(0)
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Analyst/Coordinator

VitalWare has been a big help. I am not in charge of acquiring any PPE; I am focused on the revenue...

Jun 2020
(0)
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Analyst/Coordinator

I have always prided myself on catching the Medicare memos and bulletins pretty quickly. Usually, I...

Jun 2020
(0)
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Analyst/Coordinator

Driving outcomes is one of the areas where we struggle. When it comes to the IT functionality of...

Jun 2020
(0)
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Director

The vendor has had a couple of webinars that have repeated the coding guidelines for COVID-19. But...

Jun 2020
(0)
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Director

The vendor charges us for licensing, and they give us usage. The per-license cost is killer, but I...

Jun 2020
(0)
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Director

Our support representative has a wonderful personality, but understanding certain data elements can...

Jun 2020
(0)
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Director

We had an issue in the beginning, so we had to get executive support on board, and the vendor...

Jun 2020
(0)
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Director

The upgrades occur at night when no one is using the solution, so we really don’t have a problem...

Jun 2020
(0)
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Director

VitalWare has been awesome, and they are much more economical than other vendors in the space. They...

May 2020
(0)
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Director

Upgrades on the product have been so easy. VitalWare has been very supportive. They have been more...

May 2020
(0)
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Director

We use the product more for references. The product is key, but it is not integrated per se. The...

May 2020
(0)
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Director

The product’s current functionality meets our needs. The vendor doesn’t provide new technology, but...

May 2020
(0)
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Director

We have always gotten immediate responses when we have brought issues or questions to VitalWare....

May 2020
(0)
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Director

The vendor is very supportive of the tool. They come on-site regularly. They work with my team. We...

May 2020
(0)
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Director

We are telling people that they can't have the solution. Everyone wants it. The tool is very user...

May 2020
(0)
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Analyst/Coordinator

To support us through COVID-19, VitalWare released a bunch of webinars. They had used those webinars...

Apr 2020
(0)
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Analyst/Coordinator

VitalWare is very quick to update things. By the time CMS comes out with an update, VitalWare has...

Apr 2020
(0)
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Analyst/Coordinator

In terms of updates, the implementations are pretty seamless, and we don't notice anything major....

Apr 2020
(0)
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Analyst/Coordinator

VitalWare definitely offers notices. Even if a change is very minor, the vendor makes sure that...

Apr 2020
(0)
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Analyst/Coordinator

When we initially started with the solution, it exceeded my expectations, especially when compared...

Apr 2020
(0)
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Analyst/Coordinator

We have nothing but praise for the solution. We use it in different departments, and the only things...

Apr 2020
(0)
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Analyst/Coordinator

The solution is user friendly, and VitalWare's customer service department has a high turnaround...

Apr 2020
(0)
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Analyst/Coordinator

VitalWare is a newer company, and a lot of their employees are very passionate about the product....

Apr 2020
(0)
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Analyst/Coordinator

We have only done one annual update with VitalWare, but they were very quick to deliver it. The...

Apr 2020
(0)
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Manager

VitalWare avoids charging for every little thing. We have not been charged extra for anything that...

Apr 2020
(0)
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Manager

We have had a few different account representatives over the last year. Even though they have...

Apr 2020
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Manager

I don't have any complaints; the system is easy to navigate. I tried something new and gave our...

Apr 2020
(0)
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Manager

VitalWare does very well with delivering new technology that meets our needs. They stay on top of...

Apr 2020
(0)
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Manager

VitalWare is proactive. I liked the salesperson that used to come in occasionally, but that doesn’t...

Apr 2020
(0)
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Manager

When we sign a contract and that contract is up, we reevaluate the product. But we don’t know...

Apr 2020
(0)
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Manager

VitalCDM needs to be more intuitive. Parts of the system are clumsy. The team member that adds and...

Apr 2020
(0)
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Manager

I like that we are able to get a flat file in the product. Two of the main reasons we wanted the...

Apr 2020
(0)
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Manager

We are not a large health system, so our reporting needs aren’t as advanced as other areas, but I...

Apr 2020
(0)
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Manager

The recent upgrade the vendor did had some features that we had to reconfigure, and we weren’t aware...

Apr 2020
(0)
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Manager

The vendor’s training has been good. The vendor provides free webinars and things like that. There...

Apr 2020
(0)
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Manager

The vendor has had the information that we have needed during the COVID-19 crisis. Going back and...

Apr 2020
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Manager

We use the product to enter charges. The doctor puts in the orders, and they flow into another...

Apr 2020
(0)
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Analyst/Coordinator

There aren't any major things that we think should be changed in the product. There are a couple of...

Apr 2020
(0)
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Analyst/Coordinator

The product is very good. They have also been very receptive to some suggestions we have offered for...

Apr 2020
(0)
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VP/Other Executive

The handoff with my account manager has been rough. VitalWare is getting big, and their service has...

Apr 2020
(1)
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VP/Other Executive

I like VitalWare. Initially, they were doing a lot of growth. I have worked with the CEO, and that...

Apr 2020
(0)
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VP/Other Executive

From a product standpoint, we like VitalCDM. It is relatively inexpensive compared to some of the...

Apr 2020
(0)
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VP/Other Executive

VitalWare doesn’t knock on my door much. I was at the hospital a full year before anybody even...

Mar 2020
(0)
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VP/Other Executive

VitalCDM is pretty good and reasonably priced. It doesn't have a lot of problems, but we honestly...

Mar 2020
(0)
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VP/Other Executive

I have options that I can change out of VitalCDM, but I don’t really have a lot of options around...

Mar 2020
(0)
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VP/Other Executive

VitalCDM is easy to use. People say that they like it, and we don’t hear the users saying otherwise.

Mar 2020
(0)
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Manager

I love VitalWare. I have a representative who is really good. There is an option to enter customer...

Mar 2020
(0)
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Manager

The reports are easy to run. I run them every month to see whether any codes have been deleted. I...

Mar 2020
(0)
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Manager

Customers get charged for a lot of the add-ons, but I don't think the vendor nickel-and-dimes us.

Mar 2020
(0)
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Manager

I have recommended the solution to other people. More than half of the people I have spoken to at...

Mar 2020
(0)
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Analyst/Coordinator

The vendor keeps their promises, and the product has been pretty stable.

Mar 2020
(0)
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Analyst/Coordinator

VitalWare has been very responsive to our training needs. I would rate the vendor highly in that...

Mar 2020
(0)
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Analyst/Coordinator

The product is very reliable, helpful, and easy to use. The vendor is good at driving tangible...

Mar 2020
(0)
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Manager

Without VitalCDM, I couldn’t function to save my life. The system pulls a bunch of resources...

Mar 2020
(0)
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Manager

We have a limited amount of interaction with VitalWare, but they are usually pretty responsive. My...

Mar 2020
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Manager

In the past, we had one representative that was not so great, but that problem was remedied and fixed....

Mar 2020
(0)
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Manager

I don’t know how much money we spend on VitalCDM, but I think we receive our money’s worth.

Mar 2020
(0)
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Analyst/Coordinator

Because I work with VitalCDM, I have information from other hospitals that I can easily compile....

Mar 2020
(0)
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Analyst/Coordinator

The response time is never an issue with VitalWare. There is really not anything that comes to mind...

Mar 2020
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Manager

We never see the vendor executives anymore. VitalWare used to visit, and they don't anymore. That is...

Mar 2020
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Manager

The way I use the solution is different from the way my team members do. The team members are...

Mar 2020
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Manager

The vendor announces when the enhancements are coming, and we have regular meetings. The vendor...

Mar 2020
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Manager

The system is nice and handy. It is very easy to use. The information is consolidated, and it is...

Mar 2020
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Manager

I am not so sure that the vendor makes promises. We can add our two cents and recommend changes....

Mar 2020
(0)
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Manager

There are a couple of things that I would like to see the vendor do that they haven't done. When we...

Mar 2020
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Manager

We feel like the vendor support is lacking. We had a contact who was very well versed in the product...

Mar 2020
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Manager

Sometimes we have issues with VitalWare's SaaS model. In the afternoon, it seems like the system...

Mar 2020
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Manager

The quality of the vendor support is there. It is just a little short. Our account representative is...

Mar 2020
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