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User Commentary

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CFO

For whatever reason, VitalCDM was much easier to integrate than another system we have. If an...

Sep 2021
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CFO

VitalCDM is a wealth of knowledge. The databases assist with coding, pricing, and modifiers. The...

Sep 2021
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Manager

We really like VitalCDM. We don't use it to its fullest capabilities, but I utilize it to keep our...

Aug 2021
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Manager

Vitalware sends great emails. Those emails keep me updated. I don't have to dig through as many...

Aug 2021
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Manager

We have someone assigned to us, but that has gone a little astray. Vitalware has grown enough that...

Aug 2021
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Manager

VitalCDM was very easy to implement. The system is a web-based browser, and it is pretty simplistic....

Aug 2021
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Manager

Vitalware has a ton of webinars and things out there to assist us and to communicate changes that...

Aug 2021
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Analyst/Coordinator

We have had a hard time with the data that the vendor has for our pharmacy. The vendor is aware of...

Aug 2021
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Analyst/Coordinator

We want the vendor to create a dashboard for VitalCDM that will tell us how many times a CDM has...

Aug 2021
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Analyst/Coordinator

The vendor is always open. When we have questions about the data that they pull back, they review it...

Aug 2021
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Analyst/Coordinator

We love that the vendor helps us with end-of-the-year changes because the solution does our initial...

Aug 2021
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Manager

The system is easy to use and pretty intuitive. It doesn't really need improvement because it is a...

Aug 2021
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Manager

There isn't much need for executive involvement, but when the executives are available, they are...

Aug 2021
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Analyst/Coordinator

I like the reporting that VitalCDM does. The system works well and is easy to use. We also use it...

Aug 2021
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Analyst/Coordinator

We are installing a new CDM in the product, and it is taking a very long time to get the project...

Aug 2021
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Analyst/Coordinator

We have an account success manager and have a different person who is in charge of the project. The...

Aug 2021
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Analyst/Coordinator

The vendor is very supportive. In the past, I have used other solutions, but VitalCDM has some...

Aug 2021
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Analyst/Coordinator

The vendor is very supportive of our needs. They talk with us on a regular basis about coding and...

Aug 2021
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Analyst/Coordinator

The one feature that I liked in a rival product was its auditing capability. Every change was fed...

Aug 2021
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Analyst/Coordinator

The vendor keeps all of their promises. We have only had one small hiccup that took a few months to...

Aug 2021
||
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Director

I am usually aware of the vendor's training courses, but I haven't seen many in the last year. We...

Aug 2021
||
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Director

There are things that I would include in this software as add-ons if given the option. In the last...

Aug 2021
||
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Director

I don't get much executive involvement from the vendor. I do have my main contact though. I haven't...

Aug 2021
||
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Director

The product is expensive, so the vendor doesn't nickel-and-dime us.

Aug 2021
||
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Director

I recommended the vendor to our parent company because the vendor can provide solutions to multiple...

Aug 2021
||
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Analyst/Coordinator

The product is very easy to use for the end users.

Aug 2021
||
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Analyst/Coordinator

One weakness is the functionality for professional services to pull data into a report specific to...

Aug 2021
||
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Director

The vendor has training online, but we just have to go in and look for it. If I call our account...

Aug 2021
||
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Director

We use the system very frequently. I have already used it this morning to try to help the lab...

Aug 2021
||
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Director

We can research and pull up any transmittals or anything that CMS has sent out. Vitalware isn't...

Aug 2021
||
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Director

The vendor lets us know about anything that is changing and when they are updating and doing...

Aug 2021
||
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Director

Prior to the vendor selling out to Health Catalyst, I dealt with the executives frequently and could...

Aug 2021
||
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Director

We receive our money's worth because the system helps us look at national pricing benchmarks. It...

Aug 2021
||
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Director

It is hard to run reports out of VitalCDM. The vendor makes that process complicated depending on...

Aug 2021
||
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Director

The initial implementation went pretty well. In terms of ongoing training, Vitalware is always...

Aug 2021
||
(0)
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Director

The system definitely works as it was promoted to work. We have our chargemaster and our price...

Aug 2021
||
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Director

The vendor supports our integration goals. When price transparency comes into play, they definitely...

Aug 2021
||
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Director

As far as the actual functionality goes, I would like the system to be just a little easier to use...

Aug 2021
||
(0)
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Director

Since Health Catalyst acquired Vitalware, I haven’t seen any changes. We get very good support from...

Aug 2021
||
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Analyst/Coordinator

We had training for VitalCDM during our go-live, but we haven't had any training since then.

Aug 2021
||
(0)
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Analyst/Coordinator

As far as I know, the vendor’s support is good. I don’t know of any issues that we have had.

Aug 2021
||
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Director

VitalWare reached out to present their solution and the way it interacted with our EHR. Sometimes...

Aug 2021
||
(0)
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Director

The vendor was recently bought by Health Catalyst, so I got a couple of calls from the executives....

Aug 2021
||
(0)
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Director

The vendor assisted us with the required reporting information regarding Medicare price...

Aug 2021
||
(0)
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Director

Vitalware’s product is very robust. VitalCDM can do a lot of things with data, including linking...

Aug 2021
||
(0)
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Manager

I haven’t noticed any major impact since Health Catalyst acquired Vitalware. We had a meeting with...

Aug 2021
||
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Manager

Healthcare has been so weird in the last 18 months. I don’t know if anyone from Vitalware has really...

Aug 2021
||
(0)
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Manager

I will always recommend VitalCDM. I have used another chargemaster system, and my preference has...

Aug 2021
||
(0)
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Director

The vendor continues to evolve with development.

Aug 2021
||
(0)
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Director

I was aware of the acquisition of Vitalware by Health Catalyst, but it was uneventful.

Aug 2021
||
(0)
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Director

I would recommend VitalCDM because I haven't had any real problems. Vitalware has been very...

Aug 2021
||
(0)
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Director

The experience could be a little better in terms of the type of server and the technology that...

Aug 2021
||
(0)
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Manager

The vendor has pretty comprehensive charging. There are a couple of add-ons that they charge for,...

Aug 2021
||
(0)
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Manager

We have a dedicated vendor representative who I meet with regularly, unless there is nothing new....

Aug 2021
||
(0)
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Manager

Vitalware has incredible customer service. Anytime we have an issue, like the site being down, it is...

Aug 2021
||
(0)
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Manager

Integration is a problem, and though there are other players who are partially at fault, there is a...

Aug 2021
||
(0)
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Manager

We got training when we first started, and our representative has offered additional training. The...

Aug 2021
||
(0)
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Manager

The VitalKnowledge product is very user friendly. Someone in entry-level billing and coding could...

Aug 2021
||
(0)
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Manager

Different people use VitalCDM for different reasons. The coders specifically use some different...

Aug 2021
||
(0)
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Manager

One thing I love about Vitalware is their pricing. They have comparables for benchmarking. Vitalware...

Aug 2021
||
(0)
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Manager

I didn't even know Vitalware had been acquired by Health Catalyst. The face of the solution looks...

Aug 2021
||
(0)
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Manager

As we were trying to do some things as part of a coding venture, we needed some help. We started...

Aug 2021
||
(0)
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Manager

Regularly, our account manager will send me an email that has our statistics updates with the usage....

Aug 2021
||
(0)
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Manager

We have a package, so I don't think we have had extra charging. I would assume that there are extra...

Aug 2021
||
(0)
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Manager

We probably don't maximize the product as we could. There are things that we could tap into more. I...

Aug 2021
||
(0)
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Manager

When we went live with VitalCDM, we had issues with our data and other things on our end. We still...

Aug 2021
||
(0)
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Analyst/Coordinator

I hardly ever open a support ticket with the vendor. They are proactive. I have really not had to go...

Aug 2021
||
(0)
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Manager

We rarely have any issues with VitalCDM. It is rare that the tool doesn't function as designed. It...

Aug 2021
||
(0)
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Manager

Our account representative is very receptive to our questions and concerns. The vendor answers our...

Aug 2021
||
(0)
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Manager

The vendor offers a lot of educational sessions. They have done a great job during the pandemic....

Aug 2021
||
(0)
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Manager

VitalCDM works perfectly for us. The vendor is constantly updating it. The product is seamless, and...

Aug 2021
||
(0)
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Manager

VitalCDM could have a better pharmacy and supply analysis by doing a reference crosswalk to the NDC...

Aug 2021
||
(0)
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Manager

Our Vitalware sales representative has shared a road map with us on how Health Catalyst helps them...

Aug 2021
||
(0)
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Manager

We receive very good support from Vitalware. I can’t give them enough kudos for how they keep...

Aug 2021
||
(0)
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Manager

I am really happy with VitalCDM, and there are a lot of good things about it. Vitalware met a lot of...

Jul 2021
||
(0)
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Manager

I do fall on the side of thinking that things are expensive, so it is hard to say I am getting value...

Jul 2021
||
(0)
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Manager

Most of Vitalware's tools have worked well. However, we have concerns about the price transparency...

Jul 2021
||
(0)
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Analyst/Coordinator

I showed people how to use the product all the time, but Vitalware also has very good training. We...

Jul 2021
||
(0)
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Manager

I am satisfied with Vitalware and Health Catalyst to an extent. The acquisition has been pretty...

Jul 2021
||
(0)
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Analyst/Coordinator

I just loved VitalCDM. I thought it was so easy to work with. It gave so much information. I had...

Jul 2021
||
(0)
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Analyst/Coordinator

If we have a question, we call customer service, and in a New York minute, Vitalware is there to...

Jul 2021
||
(0)
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Manager

I like that we are able to see the bundled charges and CCI edits in VitalCDM. It lists the modifiers...

Jul 2021
||
(0)
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Manager

VitalCDM is just the CDM portion of Vitalware. The product itself is fine. It works well, and it...

Jul 2021
||
(0)
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Manager

On the VitalCDM side, nothing with the tool has changed since last year. We haven’t done any new...

Jul 2021
||
(0)
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Manager

Vitalware had turnover when they became Health Catalyst. We have gone through a few personal...

Jul 2021
||
(0)
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Manager

Things are brought to the vendor’s attention by customers as they relate to interfacing with the...

Jul 2021
||
(0)
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Manager

Vitalware pushes their changes through, and that is seamless. We get a newsletter and a training...

Jun 2021
||
(0)
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Manager

I love the system. I like the ability to customize our views and how we want to see the product work...

Jun 2021
||
(0)
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Manager

I appreciate the ease of getting in touch with our client representative from Vitalware. Getting...

Jun 2021
||
(0)
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Manager

I get a lot of my reporting and analysis out of Vitalware’s system. It really has enhanced my...

Jun 2021
||
(0)
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Manager

Vitalware gives their customers the ability to join in on discussing what hospitals would like to...

Jun 2021
||
(0)
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Manager

Vitalware keeps everything up to date. We always have the Medicare releases. With some updates, we...

Jun 2021
||
(0)
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Manager

We can do individual training with our Vitalware contract manager, or they have online training that...

Jun 2021
||
(0)
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Analyst/Coordinator

I love VitalCDM. Before, I had to pull down the Medicare allowable. I had to use another system to...

Jun 2021
||
(0)
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Analyst/Coordinator

Vitalware is awesome. I have a representative who updates me on our statistics. My representative...

Jun 2021
||
(0)
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Analyst/Coordinator

VitalCDM is entirely web based. We do a monthly upload of our CDM into the software, so I just log...

May 2021
||
(0)
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Analyst/Coordinator

In VitalCDM, we have to be so much more specific in searches than in another product. We have to...

May 2021
||
(0)
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Analyst/Coordinator

I prefer our previous product because VitalCDM is much more cumbersome. That is because of the way...

May 2021
||
(0)
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Analyst/Coordinator

We purchased a specific tool from Vitalware, and it is taking a lot longer to implement that because...

May 2021
||
(0)
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Analyst/Coordinator

In VitalCDM, there is no information for Medicaid for a specific state. On my desktop, I have the...

May 2021
||
(0)
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Manager

I love VitalCDM, and we use it every day. When it comes time for pricing, I use the reports to...

Apr 2021
||
(0)
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Manager

The vendor has published questions and answers about COVID-19. Vitalware has had some seminars over...

Apr 2021
||
(0)
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Manager

The vendor is very responsive whenever I have questions about things. Vitalware gets back to me...

Apr 2021
||
(0)
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Manager

Vitalware's trainings are very thorough, and I like that the trainings are interactive. We don't...

Apr 2021
||
(0)
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Director

We looked at another solution before choosing VitalCDM. Our decision came down to the price and...

Apr 2021
||
(0)
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Director

We mainly use the solution to research codes. We also review the appropriate revenue codes that are...

Apr 2021
||
(0)
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Director

We contacted the vendor to assist us with the federal requirement to post our CDMs in a...

Apr 2021
||
(0)
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Director

There aren't necessarily any gaps in VitalCDM. The vendor did some enhancements, and we made the...

Apr 2021
||
(0)
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Director

We had a really great account manager when we first implemented VitalCDM. We have had some turnover...

Apr 2021
||
(0)
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Director

I don't recall the vendor ever giving us additional training about the system's enhancements or how...

Apr 2021
||
(0)
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Director

VitalCDM doesn't really integrate with other solutions. We switched to another system for the...

Apr 2021
||
(0)
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Director

I don't use the vendor's support very often. A lot of their communication is automated. I would like...

Apr 2021
||
(0)
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Director

This vendor is almost insignificant compared to some of the other vendors that we utilize, but they...

Apr 2021
||
(0)
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Analyst/Coordinator

I understand the new dashboard, but I preferred the old version. The old version pretty much had...

Apr 2021
||
(0)
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Analyst/Coordinator

Things are going well with Vitalware. They are able to address our needs with their products and...

Apr 2021
||
(0)
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Analyst/Coordinator

The vendor's phone support is excellent. I haven’t utilized their web support. Whenever I have had...

Apr 2021
||
(0)
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Analyst/Coordinator

In terms of receiving our money’s worth, I wish the vendor could do a bit more; I wish they could...

Apr 2021
||
(0)
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Analyst/Coordinator

Nothing has escalated to the point of executives. However, I have had communication with some of the...

Apr 2021
||
(0)
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VP/Other Executive

We have a very strong relationship with VitalWare. They are partners and not just vendors. They are...

Jan 2021
||
(0)
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VP/Other Executive

I do think the product's user interface could use some work, and the vendor could be better around...

Jan 2021
||
(0)
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VP/Other Executive

I rate the vendor highly for their executive involvement. Their executives get on calls all the...

Jan 2021
||
(0)
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Manager

We really like VitalCDM. It is an excellent resource. We use the system in many different ways.

Dec 2020
||
(0)
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Manager

VitalWare has offered some support during the COVID-19 crisis. They have kept us up to date on...

Dec 2020
||
(0)
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Manager

VitalWare could lower their prices. We have to pay per license, so we are limited in the number of...

Dec 2020
||
(0)
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Manager

VitalCDM has several different features. One feature is the ability to look up charge codes. I can...

Dec 2020
||
(0)
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Analyst/Coordinator

I haven't found anything in VitalWare’s products that I haven't absolutely loved. The products are...

Nov 2020
||
(0)
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Analyst/Coordinator

VitalWare's people are very specialized and knowledgeable. I recently attended another one of the...

Nov 2020
||
(0)
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Analyst/Coordinator

I can’t think of any improvements because VitalWare is constantly doing usability studies. I have...

Nov 2020
||
(0)
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Analyst/Coordinator

VitalWare is very respectful of our time. I have seen a lot of upgrades; they are almost monthly,...

Nov 2020
||
(0)
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Analyst/Coordinator

As far as enhancements go, there are different things that I know the system can do because at user...

Nov 2020
||
(0)
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Director

We have been a business partner with VitalWare for years, and they have been of value to us. We...

Nov 2020
||
(0)
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Director

Whenever there is an update, it is immediate. In the very beginning, I had noticed that some of the...

Nov 2020
||
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Director

I really like the vendor's user conference. It will be interesting to see what VitalWare does this...

Nov 2020
||
(0)
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Director

VitalWare told us an acquisition might happen. They were very transparent about it. They didn't go...

Nov 2020
||
(0)
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Director

We negotiate pricing with VitalWare because we have different parts of the product, so when...

Nov 2020
||
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Director

For a small hospital, there are some things we have to do manually because of the costs involved....

Nov 2020
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Manager

VitalWare has great customer service. They are very responsive, and they have provided a product...

Nov 2020
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Manager

As a service organization, VitalWare is excellent. We had a previous product that we could never get...

Nov 2020
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Director

We like VitalCDM. I haven't worked with VitalWare one-on-one much myself, but we love their tool. It...

Oct 2020
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Director

VitalWare sends us information that comes out with all of the payers, but I don't think VitalWare...

Oct 2020
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Director

We haven't had any actual training from VitalWare, but they continue to send us very good information....

Oct 2020
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Director

Our staff uses VitalCDM all the time, and everything we get from the system is good quality information....

Oct 2020
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