Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Vitalware is a great vendor that has been there for us whenever we have had anything that has been...
Login or Create an Account to see details.
The biggest benefit of this product is how comprehensive it is. It covers everything that we need...
Login or Create an Account to see details.
There are a lot of things that I would like to add to the product as far as analysis goes, but there...
Login or Create an Account to see details.
We would like to be able to schedule uploads and exports within the product rather than only being...
Login or Create an Account to see details.
The vendor does pretty well, and their support is pretty good. The vendor gets back to us pretty...
Login or Create an Account to see details.
We can look up things under any site with the product. We have some groupings set up. We have a work...
Login or Create an Account to see details.
There are very few things that we continue to get on the vendor about. It seems like in any...
Login or Create an Account to see details.
The Health Catalyst experience is okay. I don't want to say that it is bad. We have been through a...
Login or Create an Account to see details.
Since the introduction of Health Catalyst to the product, I haven't really seen much change. I still...
Login or Create an Account to see details.
The enterprise capabilities have been pretty good. The tool does really well. It allows us to do a...
Login or Create an Account to see details.
We really like the software. The feedback from the users in the organization is that the product is...
Login or Create an Account to see details.
Some users have reached out to our account manager at Health Catalyst to get some training specific...
Login or Create an Account to see details.
The support people work with just an individual account manager, so we have a single point of...
Login or Create an Account to see details.
The vendor is good about contacting us about all kinds of things that they have and ways that they...
Login or Create an Account to see details.
Everybody's needs within our organization are met with this product. We have tons of people in the...
Login or Create an Account to see details.
VitalCDM is probably one of the better solutions out there in the market. We are bringing other...
Login or Create an Account to see details.
The vendor is very engaged with us. If we have issues, the vendor gets on the issues right away. The...
Login or Create an Account to see details.
The vendor is very competitive from a price perspective, and they have a very high-quality product.
Login or Create an Account to see details.
The product could be better around some analytics. It doesn't necessarily do a really good job of...
Login or Create an Account to see details.
We have been a Vitalware customer for a few years now, and I use the tool every day. I can look up...
Login or Create an Account to see details.
I haven't really seen too much of a change since the vendor was acquired by Health Catalyst. Our...
Login or Create an Account to see details.
We meet with our account manager regularly, and they give us product updates. If we have issues with...
Login or Create an Account to see details.
I have learned about a couple of new features, but I know there is a cost associated with those, so...
Login or Create an Account to see details.
There have been some improvements with the supply lookups. Before, whenever I put in a manufacturer...
Login or Create an Account to see details.
For whatever reason, VitalCDM was much easier to integrate than another system we have. If an...
Login or Create an Account to see details.
VitalCDM is a wealth of knowledge. The databases assist with coding, pricing, and modifiers. The...
Login or Create an Account to see details.
We really like VitalCDM. We don't use it to its fullest capabilities, but I utilize it to keep our...
Login or Create an Account to see details.
Vitalware sends great emails. Those emails keep me updated. I don't have to dig through as many...
Login or Create an Account to see details.
We have someone assigned to us, but that has gone a little astray. Vitalware has grown enough that...
Login or Create an Account to see details.
VitalCDM was very easy to implement. The system is a web-based browser, and it is pretty simplistic....
Login or Create an Account to see details.
Vitalware has a ton of webinars and things out there to assist us and to communicate changes that...
Login or Create an Account to see details.
We have had a hard time with the data that the vendor has for our pharmacy. The vendor is aware of...
Login or Create an Account to see details.
We want the vendor to create a dashboard for VitalCDM that will tell us how many times a CDM has...
Login or Create an Account to see details.
The vendor is always open. When we have questions about the data that they pull back, they review it...
Login or Create an Account to see details.
We love that the vendor helps us with end-of-the-year changes because the solution does our initial...
Login or Create an Account to see details.
The system is easy to use and pretty intuitive. It doesn't really need improvement because it is a...
Login or Create an Account to see details.
There isn't much need for executive involvement, but when the executives are available, they are...
Login or Create an Account to see details.
I like the reporting that VitalCDM does. The system works well and is easy to use. We also use it...
Login or Create an Account to see details.
We are installing a new CDM in the product, and it is taking a very long time to get the project...
Login or Create an Account to see details.
We have an account success manager and have a different person who is in charge of the project. The...
Login or Create an Account to see details.
The vendor is very supportive. In the past, I have used other solutions, but VitalCDM has some...
Login or Create an Account to see details.
The vendor is very supportive of our needs. They talk with us on a regular basis about coding and...
Login or Create an Account to see details.
The one feature that I liked in a rival product was its auditing capability. Every change was fed...
Login or Create an Account to see details.
The vendor keeps all of their promises. We have only had one small hiccup that took a few months to...
Login or Create an Account to see details.
I am usually aware of the vendor's training courses, but I haven't seen many in the last year. We...
Login or Create an Account to see details.
There are things that I would include in this software as add-ons if given the option. In the last...
Login or Create an Account to see details.
I don't get much executive involvement from the vendor. I do have my main contact though. I haven't...
Login or Create an Account to see details.
The product is expensive, so the vendor doesn't nickel-and-dime us.
Login or Create an Account to see details.
I recommended the vendor to our parent company because the vendor can provide solutions to multiple...
Login or Create an Account to see details.
The product is very easy to use for the end users.
Login or Create an Account to see details.
One weakness is the functionality for professional services to pull data into a report specific to...
Login or Create an Account to see details.
The vendor has training online, but we just have to go in and look for it. If I call our account...
Login or Create an Account to see details.
We use the system very frequently. I have already used it this morning to try to help the lab...
Login or Create an Account to see details.
We can research and pull up any transmittals or anything that CMS has sent out. Vitalware isn't...
Login or Create an Account to see details.
The vendor lets us know about anything that is changing and when they are updating and doing...
Login or Create an Account to see details.
Prior to the vendor selling out to Health Catalyst, I dealt with the executives frequently and could...
Login or Create an Account to see details.
We receive our money's worth because the system helps us look at national pricing benchmarks. It...
Login or Create an Account to see details.
It is hard to run reports out of VitalCDM. The vendor makes that process complicated depending on...
Login or Create an Account to see details.
The initial implementation went pretty well. In terms of ongoing training, Vitalware is always...
Login or Create an Account to see details.
The system definitely works as it was promoted to work. We have our chargemaster and our price...
Login or Create an Account to see details.
The vendor supports our integration goals. When price transparency comes into play, they definitely...
Login or Create an Account to see details.
As far as the actual functionality goes, I would like the system to be just a little easier to use...
Login or Create an Account to see details.
Since Health Catalyst acquired Vitalware, I haven’t seen any changes. We get very good support from...
Login or Create an Account to see details.
We had training for VitalCDM during our go-live, but we haven't had any training since then.
Login or Create an Account to see details.
As far as I know, the vendor’s support is good. I don’t know of any issues that we have had.
Login or Create an Account to see details.
VitalWare reached out to present their solution and the way it interacted with our EHR. Sometimes...
Login or Create an Account to see details.
The vendor was recently bought by Health Catalyst, so I got a couple of calls from the executives....
Login or Create an Account to see details.
The vendor assisted us with the required reporting information regarding Medicare price...
Login or Create an Account to see details.
Vitalware’s product is very robust. VitalCDM can do a lot of things with data, including linking...
Login or Create an Account to see details.
I haven’t noticed any major impact since Health Catalyst acquired Vitalware. We had a meeting with...
Login or Create an Account to see details.
Healthcare has been so weird in the last 18 months. I don’t know if anyone from Vitalware has really...
Login or Create an Account to see details.
I will always recommend VitalCDM. I have used another chargemaster system, and my preference has...
Login or Create an Account to see details.
The vendor continues to evolve with development.
Login or Create an Account to see details.
I was aware of the acquisition of Vitalware by Health Catalyst, but it was uneventful.
Login or Create an Account to see details.
I would recommend VitalCDM because I haven't had any real problems. Vitalware has been very...
Login or Create an Account to see details.
The experience could be a little better in terms of the type of server and the technology that...
Login or Create an Account to see details.
The vendor has pretty comprehensive charging. There are a couple of add-ons that they charge for,...
Login or Create an Account to see details.
We have a dedicated vendor representative who I meet with regularly, unless there is nothing new....
Login or Create an Account to see details.
Vitalware has incredible customer service. Anytime we have an issue, like the site being down, it is...
Login or Create an Account to see details.
Integration is a problem, and though there are other players who are partially at fault, there is a...
Login or Create an Account to see details.
We got training when we first started, and our representative has offered additional training. The...
Login or Create an Account to see details.
The VitalKnowledge product is very user friendly. Someone in entry-level billing and coding could...
Login or Create an Account to see details.
Different people use VitalCDM for different reasons. The coders specifically use some different...
Login or Create an Account to see details.
One thing I love about Vitalware is their pricing. They have comparables for benchmarking. Vitalware...
Login or Create an Account to see details.
I didn't even know Vitalware had been acquired by Health Catalyst. The face of the solution looks...
Login or Create an Account to see details.
As we were trying to do some things as part of a coding venture, we needed some help. We started...
Login or Create an Account to see details.
Regularly, our account manager will send me an email that has our statistics updates with the usage....
Login or Create an Account to see details.
We have a package, so I don't think we have had extra charging. I would assume that there are extra...
Login or Create an Account to see details.
We probably don't maximize the product as we could. There are things that we could tap into more. I...
Login or Create an Account to see details.
When we went live with VitalCDM, we had issues with our data and other things on our end. We still...
Login or Create an Account to see details.
I hardly ever open a support ticket with the vendor. They are proactive. I have really not had to go...
Login or Create an Account to see details.
We rarely have any issues with VitalCDM. It is rare that the tool doesn't function as designed. It...
Login or Create an Account to see details.
Our account representative is very receptive to our questions and concerns. The vendor answers our...
Login or Create an Account to see details.
The vendor offers a lot of educational sessions. They have done a great job during the pandemic....
Login or Create an Account to see details.
VitalCDM works perfectly for us. The vendor is constantly updating it. The product is seamless, and...
Login or Create an Account to see details.
VitalCDM could have a better pharmacy and supply analysis by doing a reference crosswalk to the NDC...
Login or Create an Account to see details.
Our Vitalware sales representative has shared a road map with us on how Health Catalyst helps them...
Login or Create an Account to see details.
We receive very good support from Vitalware. I can’t give them enough kudos for how they keep...
Login or Create an Account to see details.
I am really happy with VitalCDM, and there are a lot of good things about it. Vitalware met a lot of...
Login or Create an Account to see details.
I do fall on the side of thinking that things are expensive, so it is hard to say I am getting value...
Login or Create an Account to see details.
Most of Vitalware's tools have worked well. However, we have concerns about the price transparency...
Login or Create an Account to see details.
I showed people how to use the product all the time, but Vitalware also has very good training. We...
Login or Create an Account to see details.
I am satisfied with Vitalware and Health Catalyst to an extent. The acquisition has been pretty...
Login or Create an Account to see details.
I just loved VitalCDM. I thought it was so easy to work with. It gave so much information. I had...
Login or Create an Account to see details.
If we have a question, we call customer service, and in a New York minute, Vitalware is there to...
Login or Create an Account to see details.
I like that we are able to see the bundled charges and CCI edits in VitalCDM. It lists the modifiers...
Login or Create an Account to see details.
VitalCDM is just the CDM portion of Vitalware. The product itself is fine. It works well, and it...
Login or Create an Account to see details.
On the VitalCDM side, nothing with the tool has changed since last year. We haven’t done any new...
Login or Create an Account to see details.
Vitalware had turnover when they became Health Catalyst. We have gone through a few personal...
Login or Create an Account to see details.
Things are brought to the vendor’s attention by customers as they relate to interfacing with the...
Login or Create an Account to see details.
Vitalware pushes their changes through, and that is seamless. We get a newsletter and a training...
Login or Create an Account to see details.
I love the system. I like the ability to customize our views and how we want to see the product work...
Login or Create an Account to see details.
I appreciate the ease of getting in touch with our client representative from Vitalware. Getting...
Login or Create an Account to see details.
I get a lot of my reporting and analysis out of Vitalware’s system. It really has enhanced my...
Login or Create an Account to see details.
Vitalware gives their customers the ability to join in on discussing what hospitals would like to...
Login or Create an Account to see details.
Vitalware keeps everything up to date. We always have the Medicare releases. With some updates, we...
Login or Create an Account to see details.
We can do individual training with our Vitalware contract manager, or they have online training that...
Login or Create an Account to see details.
I love VitalCDM. Before, I had to pull down the Medicare allowable. I had to use another system to...
Login or Create an Account to see details.
Vitalware is awesome. I have a representative who updates me on our statistics. My representative...
Login or Create an Account to see details.
Preferences