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VitalCDM Comments
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Subject Expert
Commentary Summary
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User Commentary
VP/Other Executive
Relationship
We have a very strong relationship with VitalWare. They are partners and not just vendors. They are...
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VP/Other Executive
Functionality and Upgrades
I do think the product's user interface could use some work, and the vendor could be better around...
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VP/Other Executive
Relationship
I rate the vendor highly for their executive involvement. Their executives get on calls all the...
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Manager
Functionality and Upgrades
We really like VitalCDM. It is an excellent resource. We use the system in many different ways.
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Manager
Service and Support
VitalWare has offered some support during the COVID-19 crisis. They have kept us up to date on...
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Manager
ROI / Cost (care and feeding)
VitalWare could lower their prices. We have to pay per license, so we are limited in the number of...
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Manager
Functionality and Upgrades
VitalCDM has several different features. One feature is the ability to look up charge codes. I can...
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Analyst/Coordinator
Functionality and Upgrades
I haven't found anything in VitalWare’s products that I haven't absolutely loved. The products are...
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Analyst/Coordinator
Service and Support
VitalWare's people are very specialized and knowledgeable. I recently attended another one of the...
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Analyst/Coordinator
Relationship
I can’t think of any improvements because VitalWare is constantly doing usability studies. I have...
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Analyst/Coordinator
Functionality and Upgrades
VitalWare is very respectful of our time. I have seen a lot of upgrades; they are almost monthly,...
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Analyst/Coordinator
Functionality and Upgrades
As far as enhancements go, there are different things that I know the system can do because at user...
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Director
Relationship
We have been a business partner with VitalWare for years, and they have been of value to us. We...
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Director
Functionality and Upgrades
Whenever there is an update, it is immediate. In the very beginning, I had noticed that some of the...
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Director
Other Observations & Comments
I really like the vendor's user conference. It will be interesting to see what VitalWare does this...
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Director
Other Observations & Comments
VitalWare told us an acquisition might happen. They were very transparent about it. They didn't go...
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Director
ROI / Cost (care and feeding)
We negotiate pricing with VitalWare because we have different parts of the product, so when...
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Director
Functionality and Upgrades
For a small hospital, there are some things we have to do manually because of the costs involved....
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Manager
Service and Support
VitalWare has great customer service. They are very responsive, and they have provided a product...
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Manager
Relationship
As a service organization, VitalWare is excellent. We had a previous product that we could never get...
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Director
Functionality and Upgrades
We like VitalCDM. I haven't worked with VitalWare one-on-one much myself, but we love their tool. It...
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Director
Other Observations & Comments
VitalWare sends us information that comes out with all of the payers, but I don't think VitalWare...
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Director
Service and Support
We haven't had any actual training from VitalWare, but they continue to send us very good information....
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Director
Functionality and Upgrades
Our staff uses VitalCDM all the time, and everything we get from the system is good quality information....
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Manager
Interfacing and Integration
When we were implementing another vendor's product, we sent our files to that vendor in the template...
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Manager
Service and Support
VitalWare is very prompt. We actually still have weekly calls with them. We are just finishing up...
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Manager
Relationship
I honestly don’t have a single suggestion for VitalWare for how they can improve. They have exceeded...
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Manager
Functionality and Upgrades
VitalWare has a willingness to improve the flexibility of their tool. That is definitely a strong point....
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Manager
Relationship
We have been very happy with the support. We have worked very well with VitalWare. It has absolutely...
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Manager
Functionality and Upgrades
One of the things they could improve is the visibility elements of our EMR. The charge router is a...
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Director
Implementation and Training
I don’t know that VitalWare is very clear in communicating what the potential outcomes would be in...
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Director
Interfacing and Integration
VitalWare keeps up with technology. Their system is very integrated into our EMR. The vendor...
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Director
Service and Support
The vendor’s support is pretty good. I typically don’t use their phone support. I have a quarterly...
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Director
Relationship
My experience with VitalWare has been good. We probably get an executive checking in once a quarter...
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Director
Functionality and Upgrades
One major tipping point toward VitalWare for us was their cost. Other vendors were going to be more...
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Manager
Functionality and Upgrades
We basically set up a weekly extract that gets sent to VitalWare. VitalCDM does an analysis of...
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Manager
Relationship
VitalWare’s executives don’t get very involved in their clients' day-to-day items. However, they do...
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Manager
Functionality and Upgrades
My team and I utilize VitalCDM on a regular basis. We are still implementing the integration back...
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Manager
Functionality and Upgrades
I give the system a high rating for ease of use. Our end users find it pretty easy to use.
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Manager
Interfacing and Integration
We went without anything for quite a few years before we went on VitalCDM. We dropped our previous...
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Manager
Service and Support
We use the system mostly for the chargemaster side, and VitalWare does really well with the...
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Manager
Service and Support
The vendor could improve their client services. I had a person recently who I didn't connect with...
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Manager
Relationship
VitalWare is a good company that really does listen to their users. They try to make helpful...
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Analyst/Coordinator
Service and Support
VitalWare has executives teaching some of the webinars and things. For example, their...
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Analyst/Coordinator
Technology
The tool is very robust. I think it is more robust than our other system, which didn’t offer the...
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Director
Service and Support
The support we get from VitalWare is amazing. The vendor is very responsive and proactive. For...
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Director
ROI / Cost (care and feeding)
Compared to the only other product that I have used, VitalCDM has a very different look and feel,...
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Director
Functionality and Upgrades
One thing I would like to be able to see is which version of the product we are on. If we could see...
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Analyst/Coordinator
Functionality and Upgrades
VitalCDM is much more point and shoot, like what we would see in Windows, than our other system is....
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Analyst/Coordinator
Implementation and Training
Some of the vendor's implementation schedules are difficult, so the implementation moved more slowly...
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Analyst/Coordinator
Future Outlook
We have been able to load disparate financial systems into one tool, and that is very helpful...
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Analyst/Coordinator
Functionality and Upgrades
We have loaded several files trying to get our visibility how we want it to be, but that is a...
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Manager
Functionality and Upgrades
Some of the reports that I can run out of VitalCDM to help keep my chargemaster compliant are very...
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Manager
Service and Support
VitalWare has been a rock for us through the COVID-19 crisis on the billing side. They have a...
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Manager
Service and Support
VitalWare keeps us up to date on regulations and helps us keep our chargemaster up to date on our...
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Manager
Relationship
Our new account manager is good but hasn’t been as informative as our old account manager was. But...
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Manager
Functionality and Upgrades
We don’t usually have a lot of issues with VitalWare because we don’t pull a lot of data into the...
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Manager
Relationship
It is impressive how the higher-up people on the VitalWare team get involved. When price...
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Analyst/Coordinator
Implementation and Training
There are a lot of training options. There is a lot that I take advantage of, but there are some...
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Analyst/Coordinator
Functionality and Upgrades
CMS has office hours for people to call in from all over the country. People can call in with...
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Analyst/Coordinator
Functionality and Upgrades
The vendor's updates are so seamless that I don’t even notice that they are happening most of the time....
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Analyst/Coordinator
Functionality and Upgrades
I have used a few different products, and VitalWare's has been the easiest to use out of all the...
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Analyst/Coordinator
Relationship
VitalWare is the first vendor I have had where the executives actually call me just to check in. I...
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Analyst/Coordinator
Service and Support
VitalWare has been a big help. I am not in charge of acquiring any PPE; I am focused on the revenue...
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Analyst/Coordinator
Other Observations & Comments
I have always prided myself on catching the Medicare memos and bulletins pretty quickly. Usually, I...
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Analyst/Coordinator
Interfacing and Integration
Driving outcomes is one of the areas where we struggle. When it comes to the IT functionality of...
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Director
Service and Support
The vendor has had a couple of webinars that have repeated the coding guidelines for COVID-19. But...
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Director
ROI / Cost (care and feeding)
The vendor charges us for licensing, and they give us usage. The per-license cost is killer, but I...
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Director
Functionality and Upgrades
Our support representative has a wonderful personality, but understanding certain data elements can...
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Director
Relationship
We had an issue in the beginning, so we had to get executive support on board, and the vendor...
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Director
Functionality and Upgrades
The upgrades occur at night when no one is using the solution, so we really don’t have a problem...
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Director
Relationship
VitalWare has been awesome, and they are much more economical than other vendors in the space. They...
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Director
Functionality and Upgrades
Upgrades on the product have been so easy. VitalWare has been very supportive. They have been more...
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Director
Functionality and Upgrades
We use the product more for references. The product is key, but it is not integrated per se. The...
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Director
Functionality and Upgrades
The product’s current functionality meets our needs. The vendor doesn’t provide new technology, but...
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Director
Service and Support
We have always gotten immediate responses when we have brought issues or questions to VitalWare....
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Director
Service and Support
The vendor is very supportive of the tool. They come on-site regularly. They work with my team. We...
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Director
Functionality and Upgrades
We are telling people that they can't have the solution. Everyone wants it. The tool is very user...
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Analyst/Coordinator
Implementation and Training
To support us through COVID-19, VitalWare released a bunch of webinars. They had used those webinars...
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Analyst/Coordinator
Service and Support
VitalWare is very quick to update things. By the time CMS comes out with an update, VitalWare has...
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Analyst/Coordinator
Functionality and Upgrades
In terms of updates, the implementations are pretty seamless, and we don't notice anything major....
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Analyst/Coordinator
Service and Support
VitalWare definitely offers notices. Even if a change is very minor, the vendor makes sure that...
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Analyst/Coordinator
Functionality and Upgrades
When we initially started with the solution, it exceeded my expectations, especially when compared...
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Analyst/Coordinator
Functionality and Upgrades
We have nothing but praise for the solution. We use it in different departments, and the only things...
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Analyst/Coordinator
Service and Support
The solution is user friendly, and VitalWare's customer service department has a high turnaround...
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Analyst/Coordinator
Service and Support
VitalWare is a newer company, and a lot of their employees are very passionate about the product....
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Analyst/Coordinator
Functionality and Upgrades
We have only done one annual update with VitalWare, but they were very quick to deliver it. The...
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Manager
ROI / Cost (care and feeding)
VitalWare avoids charging for every little thing. We have not been charged extra for anything that...
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Manager
Service and Support
We have had a few different account representatives over the last year. Even though they have...
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Manager
Functionality and Upgrades
I don't have any complaints; the system is easy to navigate. I tried something new and gave our...
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Manager
Technology
VitalWare does very well with delivering new technology that meets our needs. They stay on top of...
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Manager
Relationship
VitalWare is proactive. I liked the salesperson that used to come in occasionally, but that doesn’t...
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Manager
Service and Support
When we sign a contract and that contract is up, we reevaluate the product. But we don’t know...
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Manager
Functionality and Upgrades
VitalCDM needs to be more intuitive. Parts of the system are clumsy. The team member that adds and...
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Manager
Functionality and Upgrades
I like that we are able to get a flat file in the product. Two of the main reasons we wanted the...
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Manager
Functionality and Upgrades
We are not a large health system, so our reporting needs aren’t as advanced as other areas, but I...
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Manager
Functionality and Upgrades
The recent upgrade the vendor did had some features that we had to reconfigure, and we weren’t aware...
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Manager
Implementation and Training
The vendor’s training has been good. The vendor provides free webinars and things like that. There...
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Manager
Other Observations & Comments
The vendor has had the information that we have needed during the COVID-19 crisis. Going back and...
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Manager
Functionality and Upgrades
We use the product to enter charges. The doctor puts in the orders, and they flow into another...
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Analyst/Coordinator
Other Observations & Comments
There aren't any major things that we think should be changed in the product. There are a couple of...
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Analyst/Coordinator
Relationship
The product is very good. They have also been very receptive to some suggestions we have offered for...
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VP/Other Executive
Relationship
The handoff with my account manager has been rough. VitalWare is getting big, and their service has...
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VP/Other Executive
Relationship
I like VitalWare. Initially, they were doing a lot of growth. I have worked with the CEO, and that...
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VP/Other Executive
ROI / Cost (care and feeding)
From a product standpoint, we like VitalCDM. It is relatively inexpensive compared to some of the...
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VP/Other Executive
Relationship
VitalWare doesn’t knock on my door much. I was at the hospital a full year before anybody even...
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VP/Other Executive
Other Observations & Comments
VitalCDM is pretty good and reasonably priced. It doesn't have a lot of problems, but we honestly...
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VP/Other Executive
Lessons Learned
I have options that I can change out of VitalCDM, but I don’t really have a lot of options around...
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VP/Other Executive
Functionality and Upgrades
VitalCDM is easy to use. People say that they like it, and we don’t hear the users saying otherwise.
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Manager
Relationship
I love VitalWare. I have a representative who is really good. There is an option to enter customer...
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Manager
Functionality and Upgrades
The reports are easy to run. I run them every month to see whether any codes have been deleted. I...
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Manager
Other Observations & Comments
Customers get charged for a lot of the add-ons, but I don't think the vendor nickel-and-dimes us.
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Manager
Other Observations & Comments
I have recommended the solution to other people. More than half of the people I have spoken to at...
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Analyst/Coordinator
Technology
The vendor keeps their promises, and the product has been pretty stable.
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Analyst/Coordinator
Implementation and Training
VitalWare has been very responsive to our training needs. I would rate the vendor highly in that...
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Analyst/Coordinator
Functionality and Upgrades
The product is very reliable, helpful, and easy to use. The vendor is good at driving tangible...
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Manager
Functionality and Upgrades
Without VitalCDM, I couldn’t function to save my life. The system pulls a bunch of resources...
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Manager
Relationship
We have a limited amount of interaction with VitalWare, but they are usually pretty responsive. My...
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Manager
Relationship
In the past, we had one representative that was not so great, but that problem was remedied and fixed....
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Manager
ROI / Cost (care and feeding)
I don’t know how much money we spend on VitalCDM, but I think we receive our money’s worth.
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Analyst/Coordinator
Functionality and Upgrades
Because I work with VitalCDM, I have information from other hospitals that I can easily compile....
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Analyst/Coordinator
Functionality and Upgrades
The response time is never an issue with VitalWare. There is really not anything that comes to mind...
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Manager
Relationship
We never see the vendor executives anymore. VitalWare used to visit, and they don't anymore. That is...
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Manager
Functionality and Upgrades
The way I use the solution is different from the way my team members do. The team members are...
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Manager
Implementation and Training
The vendor announces when the enhancements are coming, and we have regular meetings. The vendor...
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Manager
Functionality and Upgrades
The system is nice and handy. It is very easy to use. The information is consolidated, and it is...
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Manager
Other Observations & Comments
I am not so sure that the vendor makes promises. We can add our two cents and recommend changes....
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Manager
Functionality and Upgrades
There are a couple of things that I would like to see the vendor do that they haven't done. When we...
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Manager
Service and Support
We feel like the vendor support is lacking. We had a contact who was very well versed in the product...
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Manager
Technology
Sometimes we have issues with VitalWare's SaaS model. In the afternoon, it seems like the system...
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Manager
Other Observations & Comments
The quality of the vendor support is there. It is just a little short. Our account representative is...
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VP/Other Executive
Future Outlook
We are very satisfied with VitalWare’s product, and that is why we renewed our contract. VitalWare...
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VP/Other Executive
ROI / Cost (care and feeding)
When we went with VitalWare, we saved a lot of money. We used to buy programs for everybody, and...
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Analyst/Coordinator
Relationship
The thing I like the most is VitalWare's ability to be receptive to our requests and improve the...
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Analyst/Coordinator
Functionality and Upgrades
VitalWare needs to work on the basic look of the tool, as it appears to be very dated. That is the...
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Director
ROI / Cost (care and feeding)
We were very aggressive with the pricing, so we were able to get a good deal. We were going to hold...
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Director
Win/Loss - Why they were selected (by current clients)
We had a different vendor before VitalWare, so we can compare the two companies, and VitalWare is...
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Director
Implementation and Training
The tool was easy to implement, and the full extracts were loaded into the tool within 90 days of...
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Director
Functionality and Upgrades
VitalWare does an excellent job of putting everything at the people's fingertips. Previously, our...
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Director
Service and Support
With the previous vendor we were using, there was a time-zone difference between us and the vendor's...
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Director
Relationship
Early on, we had a couple of meetings with VitalWare's higher executives. We have continued to have...
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Director
Functionality and Upgrades
We have worked with VitalWare on our annual coding updates, and they have been able to give us...
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Analyst/Coordinator
Service and Support
VitalWare provides excellent customer support, and the system is always growing to meet our needs....
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Analyst/Coordinator
Functionality and Upgrades
The biggest thing VitalWare needs to improve is the scrubbing process for submitted data.
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Analyst/Coordinator
Implementation and Training
VitalWare has great and quick demos, and they also have easy training and setup. VitalCDM is easy to...
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Analyst/Coordinator
Functionality and Upgrades
We have had VitalCDM for about a year now, and it has been a great time saver. People are really...
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Analyst/Coordinator
Future Outlook
VitalCDM provides all the functionality we need. The support is supreme, the training is clear and...
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Analyst/Coordinator
Relationship
VitalWare is best at communication. They have great response times and excellent customer service,...
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Analyst/Coordinator
Functionality and Upgrades
I am sure that there is a lot more to the system than I know, but running reports is not always very...
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Manager
Relationship
I am really impressed with the leadership, the account management team, and the other people that...
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Manager
Functionality and Upgrades
We like that the product is very usable and user friendly. We have been hearing very positive...
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Manager
Relationship
I wish I had a budget for VitalWare's additional modules. Those modules seem to be well integrated,...
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Manager
Implementation and Training
The implementation of VitalCDM and the staff members' knowledge have been excellent. The...
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Analyst/Coordinator
Functionality and Upgrades
The tool is great. All of our users have expressed to me how much easier the tool is to use than our...
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Analyst/Coordinator
Service and Support
The product can handle large amounts of data. I managed a chargemaster through a competing product...
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Analyst/Coordinator
Future Outlook
VitalWare has really grown this last year, and I think that is because they have kept up with...
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Analyst/Coordinator
Service and Support
I don't see any gaps in the product per se because as soon as we request something, VitalWare...
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Analyst/Coordinator
Functionality and Upgrades
I am super happy that we went with the VitalWare product. Our previous vendor wasn't making the cut...
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Analyst/Coordinator
Relationship
VitalWare's customer service is very hands on. We don't just deal with one representative. Someone...
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Analyst/Coordinator
Functionality and Upgrades
We feel like we have made the right decision in going with VitalWare. We tell everybody about the...
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Manager
Implementation and Training
Working with VitalWare has been a positive experience. The implementation was amazingly quick when...
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Manager
Service and Support
VitalWare is a thousand times better than our other vendor. VitalWare is so much easier to work...
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Manager
Other Observations & Comments
Our other vendor is in a different time zone, but we do not have that problem with VitalWare.
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Manager
Functionality and Upgrades
VitalWare is really easy to work with, and VitalCDM is a lot easier to use than our other system....
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Manager
Functionality and Upgrades
Everything in VitalCDM is all in one place, and it is an easy tool to use and learn. Everything is...
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Manager
Service and Support
VitalWare's service is awesome, and they are incredibly attentive. They are always quick to respond....
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Manager
Relationship
We are still trying to figure out a few things that should be coming in future updates. VitalWare is...
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Manager
Functionality and Upgrades
VitalWare deserves accolades. Our experience with them has been nothing but good. I find their tool...
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Analyst/Coordinator
Relationship
VitalWare is amazingly open to suggestions and to building ideas. It is so easy to bring ideas or...
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Director
Functionality and Upgrades
We have functionality within the product that allows us to enter notes that reference details about...
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Director
Functionality and Upgrades
What sold us on the product was that the vendor was very familiar with the Epic system. They had a...
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Director
Functionality and Upgrades
One of the things I absolutely love about the product is that when we look at something, we are...
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Director
Functionality and Upgrades
What I truly love about the product is the view. Everything is in the search view. I don't have to...
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Director
Service and Support
There is more hands-on support right now because we are in the implementation phase. We have regular...
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Director
Implementation and Training
The implementation has been great. VitalWare has been patient with us. They have provided us with...
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Director
Implementation and Training
VitalWare provided us with specific Webex trainings. We could ask questions. VitalWare recorded our...
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