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I love VitalCDM, and we use it every day. When it comes time for pricing, I use the reports to...

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The vendor has published questions and answers about COVID-19. Vitalware has had some seminars over...

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The vendor is very responsive whenever I have questions about things. Vitalware gets back to me...

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Manager

Vitalware's trainings are very thorough, and I like that the trainings are interactive. We don't...

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Director

We looked at another solution before choosing VitalCDM. Our decision came down to the price and...

Apr 2021
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Director

We mainly use the solution to research codes. We also review the appropriate revenue codes that are...

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Director

We contacted the vendor to assist us with the federal requirement to post our CDMs in a...

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Director

There aren't necessarily any gaps in VitalCDM. The vendor did some enhancements, and we made the...

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Director

We had a really great account manager when we first implemented VitalCDM. We have had some turnover...

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Director

I don't recall the vendor ever giving us additional training about the system's enhancements or how...

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Director

VitalCDM doesn't really integrate with other solutions. We switched to another system for the...

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Director

I don't use the vendor's support very often. A lot of their communication is automated. I would like...

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Director

This vendor is almost insignificant compared to some of the other vendors that we utilize, but they...

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Analyst/Coordinator

I understand the new dashboard, but I preferred the old version. The old version pretty much had...

Apr 2021
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Analyst/Coordinator

Things are going well with Vitalware. They are able to address our needs with their products and...

Apr 2021
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Analyst/Coordinator

The vendor's phone support is excellent. I haven’t utilized their web support. Whenever I have had...

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Analyst/Coordinator

In terms of receiving our money’s worth, I wish the vendor could do a bit more; I wish they could...

Apr 2021
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Analyst/Coordinator

Nothing has escalated to the point of executives. However, I have had communication with some of the...

Apr 2021
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VP/Other Executive

We have a very strong relationship with VitalWare. They are partners and not just vendors. They are...

Jan 2021
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VP/Other Executive

I do think the product's user interface could use some work, and the vendor could be better around...

Jan 2021
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VP/Other Executive

I rate the vendor highly for their executive involvement. Their executives get on calls all the...

Jan 2021
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Manager

We really like VitalCDM. It is an excellent resource. We use the system in many different ways.

Dec 2020
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Manager

VitalWare has offered some support during the COVID-19 crisis. They have kept us up to date on...

Dec 2020
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Manager

VitalWare could lower their prices. We have to pay per license, so we are limited in the number of...

Dec 2020
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Manager

VitalCDM has several different features. One feature is the ability to look up charge codes. I can...

Dec 2020
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Analyst/Coordinator

I haven't found anything in VitalWare’s products that I haven't absolutely loved. The products are...

Nov 2020
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Analyst/Coordinator

VitalWare's people are very specialized and knowledgeable. I recently attended another one of the...

Nov 2020
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Analyst/Coordinator

I can’t think of any improvements because VitalWare is constantly doing usability studies. I have...

Nov 2020
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Analyst/Coordinator

VitalWare is very respectful of our time. I have seen a lot of upgrades; they are almost monthly,...

Nov 2020
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Analyst/Coordinator

As far as enhancements go, there are different things that I know the system can do because at user...

Nov 2020
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Director

We have been a business partner with VitalWare for years, and they have been of value to us. We...

Nov 2020
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Director

Whenever there is an update, it is immediate. In the very beginning, I had noticed that some of the...

Nov 2020
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Director

I really like the vendor's user conference. It will be interesting to see what VitalWare does this...

Nov 2020
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Director

VitalWare told us an acquisition might happen. They were very transparent about it. They didn't go...

Nov 2020
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Director

We negotiate pricing with VitalWare because we have different parts of the product, so when...

Nov 2020
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Director

For a small hospital, there are some things we have to do manually because of the costs involved....

Nov 2020
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Manager

VitalWare has great customer service. They are very responsive, and they have provided a product...

Nov 2020
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Manager

As a service organization, VitalWare is excellent. We had a previous product that we could never get...

Nov 2020
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Director

We like VitalCDM. I haven't worked with VitalWare one-on-one much myself, but we love their tool. It...

Oct 2020
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Director

VitalWare sends us information that comes out with all of the payers, but I don't think VitalWare...

Oct 2020
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Director

We haven't had any actual training from VitalWare, but they continue to send us very good information....

Oct 2020
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Director

Our staff uses VitalCDM all the time, and everything we get from the system is good quality information....

Oct 2020
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Manager

When we were implementing another vendor's product, we sent our files to that vendor in the template...

Aug 2020
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Manager

VitalWare is very prompt. We actually still have weekly calls with them. We are just finishing up...

Aug 2020
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Manager

I honestly don’t have a single suggestion for VitalWare for how they can improve. They have exceeded...

Aug 2020
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Manager

VitalWare has a willingness to improve the flexibility of their tool. That is definitely a strong point....

Jul 2020
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Manager

We have been very happy with the support. We have worked very well with VitalWare. It has absolutely...

Jul 2020
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Manager

One of the things they could improve is the visibility elements of our EMR. The charge router is a...

Jul 2020
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Director

I don’t know that VitalWare is very clear in communicating what the potential outcomes would be in...

Jul 2020
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Director

VitalWare keeps up with technology. Their system is very integrated into our EMR. The vendor...

Jul 2020
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Director

The vendor’s support is pretty good. I typically don’t use their phone support. I have a quarterly...

Jul 2020
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Director

My experience with VitalWare has been good. We probably get an executive checking in once a quarter...

Jul 2020
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Director

One major tipping point toward VitalWare for us was their cost. Other vendors were going to be more...

Jul 2020
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Manager

We basically set up a weekly extract that gets sent to VitalWare. VitalCDM does an analysis of...

Jul 2020
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Manager

VitalWare’s executives don’t get very involved in their clients' day-to-day items. However, they do...

Jul 2020
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Manager

My team and I utilize VitalCDM on a regular basis. We are still implementing the integration back...

Jul 2020
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Manager

I give the system a high rating for ease of use. Our end users find it pretty easy to use.

Jun 2020
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Manager

We went without anything for quite a few years before we went on VitalCDM. We dropped our previous...

Jun 2020
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Manager

We use the system mostly for the chargemaster side, and VitalWare does really well with the...

Jun 2020
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Manager

The vendor could improve their client services. I had a person recently who I didn't connect with...

Jun 2020
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Manager

VitalWare is a good company that really does listen to their users. They try to make helpful...

Jun 2020
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Analyst/Coordinator

VitalWare has executives teaching some of the webinars and things. For example, their...

Jun 2020
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Analyst/Coordinator

The tool is very robust. I think it is more robust than our other system, which didn’t offer the...

Jun 2020
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Director

The support we get from VitalWare is amazing. The vendor is very responsive and proactive. For...

Jun 2020
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Director

Compared to the only other product that I have used, VitalCDM has a very different look and feel,...

Jun 2020
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Director

One thing I would like to be able to see is which version of the product we are on. If we could see...

Jun 2020
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Analyst/Coordinator

VitalCDM is much more point and shoot, like what we would see in Windows, than our other system is....

Jun 2020
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Analyst/Coordinator

Some of the vendor's implementation schedules are difficult, so the implementation moved more slowly...

Jun 2020
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Analyst/Coordinator

We have been able to load disparate financial systems into one tool, and that is very helpful...

Jun 2020
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Analyst/Coordinator

We have loaded several files trying to get our visibility how we want it to be, but that is a...

Jun 2020
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Manager

Some of the reports that I can run out of VitalCDM to help keep my chargemaster compliant are very...

Jun 2020
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Manager

VitalWare has been a rock for us through the COVID-19 crisis on the billing side. They have a...

Jun 2020
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Manager

VitalWare keeps us up to date on regulations and helps us keep our chargemaster up to date on our...

Jun 2020
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Manager

Our new account manager is good but hasn’t been as informative as our old account manager was. But...

Jun 2020
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Manager

We don’t usually have a lot of issues with VitalWare because we don’t pull a lot of data into the...

Jun 2020
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Manager

It is impressive how the higher-up people on the VitalWare team get involved. When price...

Jun 2020
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Analyst/Coordinator

There are a lot of training options. There is a lot that I take advantage of, but there are some...

Jun 2020
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Analyst/Coordinator

CMS has office hours for people to call in from all over the country. People can call in with...

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Analyst/Coordinator

The vendor's updates are so seamless that I don’t even notice that they are happening most of the time....

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Analyst/Coordinator

I have used a few different products, and VitalWare's has been the easiest to use out of all the...

Jun 2020
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Analyst/Coordinator

VitalWare is the first vendor I have had where the executives actually call me just to check in. I...

Jun 2020
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Analyst/Coordinator

VitalWare has been a big help. I am not in charge of acquiring any PPE; I am focused on the revenue...

Jun 2020
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Analyst/Coordinator

I have always prided myself on catching the Medicare memos and bulletins pretty quickly. Usually, I...

Jun 2020
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Analyst/Coordinator

Driving outcomes is one of the areas where we struggle. When it comes to the IT functionality of...

Jun 2020
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Director

The vendor has had a couple of webinars that have repeated the coding guidelines for COVID-19. But...

Jun 2020
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Director

The vendor charges us for licensing, and they give us usage. The per-license cost is killer, but I...

Jun 2020
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Director

Our support representative has a wonderful personality, but understanding certain data elements can...

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Director

We had an issue in the beginning, so we had to get executive support on board, and the vendor...

Jun 2020
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Director

The upgrades occur at night when no one is using the solution, so we really don’t have a problem...

Jun 2020
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Director

VitalWare has been awesome, and they are much more economical than other vendors in the space. They...

May 2020
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Director

Upgrades on the product have been so easy. VitalWare has been very supportive. They have been more...

May 2020
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Director

We use the product more for references. The product is key, but it is not integrated per se. The...

May 2020
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Director

The product’s current functionality meets our needs. The vendor doesn’t provide new technology, but...

May 2020
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Director

We have always gotten immediate responses when we have brought issues or questions to VitalWare....

May 2020
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Director

The vendor is very supportive of the tool. They come on-site regularly. They work with my team. We...

May 2020
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Director

We are telling people that they can't have the solution. Everyone wants it. The tool is very user...

May 2020
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