VitalCDM Comments

 

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Current Time Inside Cache Tag Helper: 9/28/2020 10:20:59 PM and Model.EvProductId = 187154

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User Commentary

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Manager

Interfacing and Integration

When we were implementing another vendor's product, we sent our files to that vendor in the template...

Aug 2020
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Manager

Service and Support

VitalWare is very prompt. We actually still have weekly calls with them. We are just finishing up...

Aug 2020
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Manager

Relationship

I honestly don’t have a single suggestion for VitalWare for how they can improve. They have exceeded...

Aug 2020
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Manager

Functionality and Upgrades

VitalWare has a willingness to improve the flexibility of their tool. That is definitely a strong point....

Jul 2020
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Manager

Relationship

We have been very happy with the support. We have worked very well with VitalWare. It has absolutely...

Jul 2020
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Manager

Functionality and Upgrades

One of the things they could improve is the visibility elements of our EMR. The charge router is a...

Jul 2020
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Director

Implementation and Training

I don’t know that VitalWare is very clear in communicating what the potential outcomes would be in...

Jul 2020
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Director

Interfacing and Integration

VitalWare keeps up with technology. Their system is very integrated into our EMR. The vendor...

Jul 2020
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Director

Service and Support

The vendor’s support is pretty good. I typically don’t use their phone support. I have a quarterly...

Jul 2020
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Director

Relationship

My experience with VitalWare has been good. We probably get an executive checking in once a quarter...

Jul 2020
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Director

Functionality and Upgrades

One major tipping point toward VitalWare for us was their cost. Other vendors were going to be more...

Jul 2020
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Manager

Functionality and Upgrades

We basically set up a weekly extract that gets sent to VitalWare. VitalCDM does an analysis of...

Jul 2020
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Manager

Relationship

VitalWare’s executives don’t get very involved in their clients' day-to-day items. However, they do...

Jul 2020
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Manager

Functionality and Upgrades

My team and I utilize VitalCDM on a regular basis. We are still implementing the integration back...

Jul 2020
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Manager

Functionality and Upgrades

I give the system a high rating for ease of use. Our end users find it pretty easy to use.

Jun 2020
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Manager

Interfacing and Integration

We went without anything for quite a few years before we went on VitalCDM. We dropped our previous...

Jun 2020
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Manager

Service and Support

We use the system mostly for the chargemaster side, and VitalWare does really well with the...

Jun 2020
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Manager

Service and Support

The vendor could improve their client services. I had a person recently who I didn't connect with...

Jun 2020
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Manager

Relationship

VitalWare is a good company that really does listen to their users. They try to make helpful...

Jun 2020
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Analyst/Coordinator

Service and Support

VitalWare has executives teaching some of the webinars and things. For example, their...

Jun 2020
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Analyst/Coordinator

Technology

The tool is very robust. I think it is more robust than our other system, which didn’t offer the...

Jun 2020
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Director

Service and Support

The support we get from VitalWare is amazing. The vendor is very responsive and proactive. For...

Jun 2020
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Director

ROI / Cost (care and feeding)

Compared to the only other product that I have used, VitalCDM has a very different look and feel,...

Jun 2020
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Director

Functionality and Upgrades

One thing I would like to be able to see is which version of the product we are on. If we could see...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

VitalCDM is much more point and shoot, like what we would see in Windows, than our other system is....

Jun 2020
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Analyst/Coordinator

Implementation and Training

Some of the vendor's implementation schedules are difficult, so the implementation moved more slowly...

Jun 2020
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Analyst/Coordinator

Future Outlook

We have been able to load disparate financial systems into one tool, and that is very helpful...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

We have loaded several files trying to get our visibility how we want it to be, but that is a...

Jun 2020
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Manager

Functionality and Upgrades

Some of the reports that I can run out of VitalCDM to help keep my chargemaster compliant are very...

Jun 2020
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Manager

Service and Support

VitalWare has been a rock for us through the COVID-19 crisis on the billing side. They have a...

Jun 2020
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Manager

Service and Support

VitalWare keeps us up to date on regulations and helps us keep our chargemaster up to date on our...

Jun 2020
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Manager

Relationship

Our new account manager is good but hasn’t been as informative as our old account manager was. But...

Jun 2020
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Manager

Functionality and Upgrades

We don’t usually have a lot of issues with VitalWare because we don’t pull a lot of data into the...

Jun 2020
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Manager

Relationship

It is impressive how the higher-up people on the VitalWare team get involved. When price...

Jun 2020
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Analyst/Coordinator

Implementation and Training

There are a lot of training options. There is a lot that I take advantage of, but there are some...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

CMS has office hours for people to call in from all over the country. People can call in with...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

The vendor's updates are so seamless that I don’t even notice that they are happening most of the time....

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

I have used a few different products, and VitalWare's has been the easiest to use out of all the...

Jun 2020
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Analyst/Coordinator

Relationship

VitalWare is the first vendor I have had where the executives actually call me just to check in. I...

Jun 2020
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Analyst/Coordinator

Service and Support

VitalWare has been a big help. I am not in charge of acquiring any PPE; I am focused on the revenue...

Jun 2020
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Analyst/Coordinator

Other Observations & Comments

I have always prided myself on catching the Medicare memos and bulletins pretty quickly. Usually, I...

Jun 2020
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Analyst/Coordinator

Interfacing and Integration

Driving outcomes is one of the areas where we struggle. When it comes to the IT functionality of...

Jun 2020
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Director

Service and Support

The vendor has had a couple of webinars that have repeated the coding guidelines for COVID-19. But...

Jun 2020
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Director

ROI / Cost (care and feeding)

The vendor charges us for licensing, and they give us usage. The per-license cost is killer, but I...

Jun 2020
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Director

Functionality and Upgrades

Our support representative has a wonderful personality, but understanding certain data elements can...

Jun 2020
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Director

Relationship

We had an issue in the beginning, so we had to get executive support on board, and the vendor...

Jun 2020
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Director

Functionality and Upgrades

The upgrades occur at night when no one is using the solution, so we really don’t have a problem...

Jun 2020
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Director

Relationship

VitalWare has been awesome, and they are much more economical than other vendors in the space. They...

May 2020
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Director

Functionality and Upgrades

Upgrades on the product have been so easy. VitalWare has been very supportive. They have been more...

May 2020
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Director

Functionality and Upgrades

We use the product more for references. The product is key, but it is not integrated per se. The...

May 2020
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Director

Functionality and Upgrades

The product’s current functionality meets our needs. The vendor doesn’t provide new technology, but...

May 2020
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Director

Service and Support

We have always gotten immediate responses when we have brought issues or questions to VitalWare....

May 2020
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Director

Service and Support

The vendor is very supportive of the tool. They come on-site regularly. They work with my team. We...

May 2020
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Director

Functionality and Upgrades

We are telling people that they can't have the solution. Everyone wants it. The tool is very user...

May 2020
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Analyst/Coordinator

Implementation and Training

To support us through COVID-19, VitalWare released a bunch of webinars. They had used those webinars...

Apr 2020
 Helpful

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Analyst/Coordinator

Service and Support

VitalWare is very quick to update things. By the time CMS comes out with an update, VitalWare has...

Apr 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

In terms of updates, the implementations are pretty seamless, and we don't notice anything major....

Apr 2020
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Analyst/Coordinator

Service and Support

VitalWare definitely offers notices. Even if a change is very minor, the vendor makes sure that...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

When we initially started with the solution, it exceeded my expectations, especially when compared...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

We have nothing but praise for the solution. We use it in different departments, and the only things...

Apr 2020
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Analyst/Coordinator

Service and Support

The solution is user friendly, and VitalWare's customer service department has a high turnaround...

Apr 2020
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Analyst/Coordinator

Service and Support

VitalWare is a newer company, and a lot of their employees are very passionate about the product....

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

We have only done one annual update with VitalWare, but they were very quick to deliver it. The...

Apr 2020
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Manager

ROI / Cost (care and feeding)

VitalWare avoids charging for every little thing. We have not been charged extra for anything that...

Apr 2020
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Manager

Service and Support

We have had a few different account representatives over the last year. Even though they have...

Apr 2020
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Manager

Functionality and Upgrades

I don't have any complaints; the system is easy to navigate. I tried something new and gave our...

Apr 2020
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Manager

Technology

VitalWare does very well with delivering new technology that meets our needs. They stay on top of...

Apr 2020
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Manager

Relationship

VitalWare is proactive. I liked the salesperson that used to come in occasionally, but that doesn’t...

Apr 2020
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Manager

Service and Support

When we sign a contract and that contract is up, we reevaluate the product. But we don’t know...

Apr 2020
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Manager

Functionality and Upgrades

VitalCDM needs to be more intuitive. Parts of the system are clumsy. The team member that adds and...

Apr 2020
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Manager

Functionality and Upgrades

I like that we are able to get a flat file in the product. Two of the main reasons we wanted the...

Apr 2020
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Manager

Functionality and Upgrades

We are not a large health system, so our reporting needs aren’t as advanced as other areas, but I...

Apr 2020
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Manager

Functionality and Upgrades

The recent upgrade the vendor did had some features that we had to reconfigure, and we weren’t aware...

Apr 2020
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Manager

Implementation and Training

The vendor’s training has been good. The vendor provides free webinars and things like that. There...

Apr 2020
 Helpful

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Manager

Other Observations & Comments

The vendor has had the information that we have needed during the COVID-19 crisis. Going back and...

Apr 2020
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Manager

Functionality and Upgrades

We use the product to enter charges. The doctor puts in the orders, and they flow into another...

Apr 2020
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Analyst/Coordinator

Other Observations & Comments

There aren't any major things that we think should be changed in the product. There are a couple of...

Apr 2020
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Analyst/Coordinator

Relationship

The product is very good. They have also been very receptive to some suggestions we have offered for...

Apr 2020
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VP/Other Executive

Relationship

The handoff with my account manager has been rough. VitalWare is getting big, and their service has...

Apr 2020
(1)
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VP/Other Executive

Relationship

I like VitalWare. Initially, they were doing a lot of growth. I have worked with the CEO, and that...

Apr 2020
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VP/Other Executive

ROI / Cost (care and feeding)

From a product standpoint, we like VitalCDM. It is relatively inexpensive compared to some of the...

Apr 2020
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VP/Other Executive

Relationship

VitalWare doesn’t knock on my door much. I was at the hospital a full year before anybody even...

Mar 2020
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VP/Other Executive

Other Observations & Comments

VitalCDM is pretty good and reasonably priced. It doesn't have a lot of problems, but we honestly...

Mar 2020
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VP/Other Executive

Lessons Learned

I have options that I can change out of VitalCDM, but I don’t really have a lot of options around...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

VitalCDM is easy to use. People say that they like it, and we don’t hear the users saying otherwise.

Mar 2020