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Acute Care EMR (Global)
 

Electronic medical record (EMR) software products used outside the US that provide core inpatient functionality, including a clinical data repository, order entry, results reporting, and/or clinician charting and documentation.

Subject Expert
Everton Santos
Research Director
KLAS Research Director - Everton Santos
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Decision Insights

Latest Category Report

Asia/Oceania EMR 2022: First In-Depth Look at Regional Market Share & Vendor Performance) Report Cover Image
Performance
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Asia/Oceania EMR 2022: First In-Depth Look at Regional Market Share & Vendor Performance
21 December 22
As healthcare organizations have come out of the peak of the COVID-19 pandemic, EMR purchase decisions in Asia have ramped up. In Oceania, most public hospitals have an EMR in place, but purchase energy remains high since many public and private provider organizations are planning large-scale purchases of go-forward EMRs. This report—KLAS’ first focused exclusively on Asia and Oceania—highlights (1) market share and vendor energy in recent EMR purchase decisions and (2) vendor performance in each region based on client feedback and experience. The chart below offers a high-level view of vendors’ overall performance.

Recent Insights

Key Findings:

  1. IQVIA Growing Fast in Asia, with Improved Support & Delivery in South and Southeast Asia
  2. ezCaretech a Strong Performer in South Korea, Slow to Expand to Other Countries
  3. InterSystems Delivers Solid Performance to Broad Customer Base
  4. Oracle Health (Cerner) Has the Largest Existing Market Share in Oceania, Lowest Customer Satisfaction
  5. Epic (Limited Data) Stands Out for Relationships in Australia
  6. Renewed Customer Focus from InterSystems & Telstra Have Led to Improvements


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Performance Data

Overall Score by Product

Example Acute Care EMR (Global) overall score by product image

Products Appearing in Decisions

Example Acute Care EMR (Global) products appearing in decisions image

Overall Score by Question Topic

Example Acute Care EMR (Global) overall score by question topic image

Provider Facility Size by Product

Example Acute Care EMR (Global) provider facility size by product image

Provider Facility Type by Product

Example Acute Care EMR (Global) provider facility type by product image
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Related Articles
Article
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An Active Year in the Global (Non-US) EMR Market
31 August 22    |   Everton Santos and Jonathan Christensen
In 2021, healthcare systems everywhere were still in the throes of the COVID-19 pandemic. Despite the many challenges that came with that, many regions had an active year for EMR purchases. 
Article
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An Expansive Look at the Middle East EMR Market
14 September 21    |   Everton Santos and Jonathan Christensen
With this report, we examined the customer satisfaction, market share, and recent wins and market energy of EMR vendors in the Middle East and Africa regions. 
Article
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27 August 21    |   Melanie Consolo
Epic’s work with KLAS has helped them learn the prime importance of personalization, shared governance, and training.
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Simple Strategies for Improving Arch Survey Response Rate
07 May 21    |   Tina Patterson
So you’re going to survey your clinicians about their EHR experience with the Arch Collaborative. How do you make sure you get the response rate you need? 
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Related ReportsView All Reports
Market Share
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Global (Non-US) EMR Market Share 2022
07 July 22    |   Everton Santos and Jonathan Christensen
2021 was an active year for EMR purchasing despite the continued impact of the COVID-19 pandemic. Over 150 provider organizations outside the US signed an EMR contract in 2021, covering 31 different vendors and impacting over 430 hospitals. While total decisions were lower in 2021 than in any other of the last five years, the number of beds impacted was above average thanks to a number of larger organizations making EMR purchase decisions. Europe remains the most active region, though Africa and Asia both saw increased purchase energy from 2020. The pandemic continues to hinder EMR decisions most in Oceania and Latin America (especially Spanish-speaking countries).
Performance
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European EMR 2022
05 April 22    |   Eder Lagemann and Sidney Tate
In the past few years, there has been significant merger and acquisition (M&A) activity among EMR vendors who market in Europe as well as significant purchasing activity by healthcare organizations, creating one of the world’s most dynamic EMR markets. From 2016–2020, KLAS validated over 300 EMR decisions impacting over 1,200 inpatient facilities (comprehensive data for 2021 purchases not yet available). Using this data and customer feedback from 100 organizations, this report examines the customer satisfaction, market share, and recent market energy of European EMR vendors and evaluates which are best meeting customer needs in this competitive market.
Best in KLAS - Global
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2022 Best in KLAS Awards - Global Software
08 February 22    |   Sam Eaquinto
The Global Best in KLAS awards are given to vendors to recognize outstanding efforts to help healthcare professionals outside the US deliver better patient care. Global Best in KLAS awards are currently given in two software market segments that have broad operational and clinical impact on healthcare organizations around the world: (1) acute care EMR and (2) PACS.
Performance
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Middle East & Africa EMR 2021
09 September 21    |   Everton Santos and Sidney Tate
Many healthcare organizations in the Middle East and some in Africa have made EMR purchase decisions over the last five years (2016–2020). In that time, KLAS has validated 86 EMR decisions—72 in the Middle East and 14 in Africa—impacting over 320 hospitals, with decisions made in 2018–2020 impacting (on average) at least twice as many facilities as decisions made in 2016–2017. This report will examine the customer satisfaction, market share, and recent wins and market energy of EMR vendors in the Middle East and Africa. Compared to KLAS’ previous report on EMRs in the Middle East (published in 2019), this study includes performance data on a significantly higher number of vendors, providing more expansive insights, particularly into the Middle East market.
Best in KLAS
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2021 Best in KLAS Awards - Software and Professional Services
02 February 21    |   Mark Allphin and Sam Eaquinto
The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2021. Watch sessions from our first-ever virtual Best In KLAS Award Show to hear from the winning vendors in each segment. View Awards Show Recordings
Performance
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Canada EMR 2020
08 January 21    |   Everton Santos and Jonathan Christensen
From 2015–2019, 22 EMR purchase decisions were finalized in Canada, representing 50+ organizations. Many of these decisions—which impacted 175+ inpatient facilities—were group or even provincial decisions made by organizations looking to achieve economies of scale and lower costs by pooling their collective resources. This report—focused mainly on English-speaking regions—is KLAS’ first report solely on Canada’s EMR market. It highlights which vendors are gaining market share and which are best meeting customer needs. Market share data includes contracts signed through December 31, 2019; decisions made in 2020 are excluded. Customer satisfaction insights come from interviews with 37 individuals using go-forward platforms at 28 healthcare organizations.
Performance
KLAS article icon
Latin America EMR 2020
16 December 20    |   Everton Santos and Jonathan Christensen
EMR purchasing in Latin America is on the rise, especially among private healthcare groups. The Brazilian EMR market has been active for over a decade, while escalation in other countries in the region is more recent. This report—KLAS’ first focused solely on the Latin American EMR market—seeks to uncover which vendors are gaining market share and which are best meeting customers’ needs. Altogether, market trend data and customer satisfaction feedback was collected from 102 respondents, representing 88 separate organizations in 12 countries and territories. Insights will be examined first for Latin America as a whole, then for Brazil, and then for other countries throughout the region, collectively referred to as Spanish-speaking Latin America (this grouping also includes a small amount of feedback from several Caribbean nations).
First Look
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Kameda Infologics
20 November 20    |   Everton Santos and Jonathan Christensen
Kameda Infologics—an established EMR/HIS vendor in Japan—is expanding their YASASII platform into the Middle East. This report is KLAS’ first look at the experience of Kameda clients; its goal is to provide early insights into satisfaction among customers outside Japan.



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Unlike sizing filters, reducing filters DO NOT recalculate scores based on the evaluations that meet these requirements. They narrow the list of solutions to show the vendors and solutions that can meet a specific need.

This data is based on interviews with a sample of the firms' recent clients. As a result, it is not necessarily comprehensive of all work a firm may do in this segment.

We require a minimum of 2 confirmations of a service performed in the last 3 years for a solution to qualify.

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