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Acute Care EMR - Global
 

Electronic medical record (EMR) software products used outside the US that provide core inpatient functionality, including a clinical data repository, order entry, results reporting, and/or clinician charting and documentation.

Subject Expert
Everton Santos
Research Director
KLAS Research Director - Everton Santos
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Decision Insights

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European EMR 2022: Which Vendors Meet Customer Needs in a Rapidly Shifting Landscape?) Report Cover Image
Performance
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European EMR 2022: Which Vendors Meet Customer Needs in a Rapidly Shifting Landscape?
05 April 22
In the past few years, there has been significant merger and acquisition (M&A) activity among EMR vendors who market in Europe as well as significant purchasing activity by healthcare organizations, creating one of the world’s most dynamic EMR markets. From 2016–2020, KLAS validated over 300 EMR decisions impacting over 1,200 inpatient facilities (comprehensive data for 2021 purchases not yet available). Using this data and customer feedback from 100 organizations, this report examines the customer satisfaction, market share, and recent market energy of European EMR vendors and evaluates which are best meeting customer needs in this competitive market.

Recent Insights

Key Findings

  1. Dedalus & CompuGroup Medical Increase Market Presence via Acquisitions; Cerner Shifts Strategies
  2. Softway Medical & Epic See Most Organic Growth in Europe
  3. Multiregional Vendors Epic & Cerner Deliver Strong, Consistent Experience; Telekom Leads among Regional Vendors
  4. UK, Ireland, and Channel Islands: Cerner Drives Outcomes amid Growth; Epic Rapidly Expands Regional Presence; InterSystems Improving after Growing Pains
  5. DACHL: Dedalus Leads in Market Share; Telekom & Cerner Drive Quality Customer Experience
  6. Benelux/Northern Europe: Epic’s Strong Partnerships Positively Impact Customer Satisfaction; Many ChipSoft Customers Feel Stuck
  7. Western Europe: Softway Medical Leads French Market in Recent Wins; Various Challenges Drive Low Satisfaction among InterSystems & Dedalus Customers
  8. Southern Europe: InterSystems Delivers Strong Product & Relationship; Dedalus Expands Large Customer Base


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Performance Data

Overall Score by Product

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Products Appearing in Decisions

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Overall Score by Question Topic

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Provider Facility Size by Product

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Provider Facility Type by Product

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Related Articles
Article
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An Expansive Look at the Middle East EMR Market
14 September 21    |   Everton Santos and Jonathan Christensen
With this report, we examined the customer satisfaction, market share, and recent wins and market energy of EMR vendors in the Middle East and Africa regions. 
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How Epic Is Working with the Arch Collaborative - Arch Summit 2021
27 August 21    |   Melanie Consolo
Epic’s work with KLAS has helped them learn the prime importance of personalization, shared governance, and training.
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Simple Strategies for Improving Arch Survey Response Rate
07 May 21    |   Tina Patterson
So you’re going to survey your clinicians about their EHR experience with the Arch Collaborative. How do you make sure you get the response rate you need? 
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Let’s Not Forget About Nurses: The Nurse EHR Experience
03 September 20    |   Lauren Manzione and Anna Beyer
Because nurses and physicians work in different environments and have different needs, a lot of the focus that is given to physicians doesn’t benefit nurses as much. In our Nurse EHR Experience 2020 r
Current Time Inside Cache Tag Helper: 5/19/2022 3:51:55 PM and Model.SegmentId = 237
Related ReportsView All Reports
Best in KLAS - Global
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2022 Best in KLAS Awards - Global Software
08 February 22    |   Sam Eaquinto
The Global Best in KLAS awards are given to vendors to recognize outstanding efforts to help healthcare professionals outside the US deliver better patient care. Global Best in KLAS awards are currently given in two software market segments that have broad operational and clinical impact on healthcare organizations around the world: (1) acute care EMR and (2) PACS.
Performance
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Middle East & Africa EMR 2021
09 September 21    |   Everton Santos and Sidney Tate
Many healthcare organizations in the Middle East and some in Africa have made EMR purchase decisions over the last five years (2016–2020). In that time, KLAS has validated 86 EMR decisions—72 in the Middle East and 14 in Africa—impacting over 320 hospitals, with decisions made in 2018–2020 impacting (on average) at least twice as many facilities as decisions made in 2016–2017. This report will examine the customer satisfaction, market share, and recent wins and market energy of EMR vendors in the Middle East and Africa. Compared to KLAS’ previous report on EMRs in the Middle East (published in 2019), this study includes performance data on a significantly higher number of vendors, providing more expansive insights, particularly into the Middle East market.
Market Share
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Global (Non-US) EMR Market Share 2021
04 May 21    |   Everton Santos and Jonathan Christensen
Despite the COVID-19 pandemic, 2020 was a strong year for EMR purchasing. KLAS validated 158 contracts (135 net new and 23 migrations) impacting 426 hospitals and over 86,000 beds. EMR purchasing in Asia and Latin America was most impacted by the pandemic, while Europe saw the smallest decrease in activity. Overall, purchasing dropped about 30% from the record levels seen in 2019.
Best in KLAS
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2021 Best in KLAS Awards - Software and Professional Services
02 February 21    |   Mark Allphin and Sam Eaquinto
The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2021. Watch sessions from our first-ever virtual Best In KLAS Award Show to hear from the winning vendors in each segment. View Awards Show Recordings
Performance
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Canada EMR 2020
08 January 21    |   Everton Santos and Jonathan Christensen
From 2015–2019, 22 EMR purchase decisions were finalized in Canada, representing 50+ organizations. Many of these decisions—which impacted 175+ inpatient facilities—were group or even provincial decisions made by organizations looking to achieve economies of scale and lower costs by pooling their collective resources. This report—focused mainly on English-speaking regions—is KLAS’ first report solely on Canada’s EMR market. It highlights which vendors are gaining market share and which are best meeting customer needs. Market share data includes contracts signed through December 31, 2019; decisions made in 2020 are excluded. Customer satisfaction insights come from interviews with 37 individuals using go-forward platforms at 28 healthcare organizations.
Performance
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Latin America EMR 2020
16 December 20    |   Everton Santos and Jonathan Christensen
EMR purchasing in Latin America is on the rise, especially among private healthcare groups. The Brazilian EMR market has been active for over a decade, while escalation in other countries in the region is more recent. This report—KLAS’ first focused solely on the Latin American EMR market—seeks to uncover which vendors are gaining market share and which are best meeting customers’ needs. Altogether, market trend data and customer satisfaction feedback was collected from 102 respondents, representing 88 separate organizations in 12 countries and territories. Insights will be examined first for Latin America as a whole, then for Brazil, and then for other countries throughout the region, collectively referred to as Spanish-speaking Latin America (this grouping also includes a small amount of feedback from several Caribbean nations).
First Look
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Kameda Infologics
20 November 20    |   Everton Santos and Jonathan Christensen
Kameda Infologics—an established EMR/HIS vendor in Japan—is expanding their YASASII platform into the Middle East. This report is KLAS’ first look at the experience of Kameda clients; its goal is to provide early insights into satisfaction among customers outside Japan.
Performance
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Global (Non-US) EMR Implementations 2019
12 September 19    |   Everton Santos and Jonathan Christensen
Given the intense nature of an EMR implementation, it is natural that most projects will experience at least a few unexpected hurdles. In fact, about 30% of healthcare organizations outside the US report going over budget and 40% report vendor-missed timelines. However, feedback from recent implementations † shows that some vendors are much more likely to help their clients stay on budget, on time, and within scope. Which vendors make the list? † Data for this report was collected from organizations outside the US who contracted for an EMR between January 2016 and August 2018 and who are either currently implementing their solution or have already done so. Feedback was also collected from some organizations who have an ongoing implementation that started prior to January 2016.



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Unlike sizing filters, reducing filters DO NOT recalculate scores based on the evaluations that meet these requirements. They narrow the list of solutions to show the vendors and solutions that can meet a specific need.

This data is based on interviews with a sample of the firms' recent clients. As a result, it is not necessarily comprehensive of all work a firm may do in this segment.

We require a minimum of 2 confirmations of a service performed in the last 3 years for a solution to qualify.

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