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A Digital Fax Addendum 2020 A Digital Fax Addendum 2020
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A Digital Fax Addendum 2020

author - Adam Cherrington
Adam Cherrington
author - Sam Eaquinto
Sam Eaquinto
November 20, 2020 | Read Time: 3  minutes

Current Time Inside Cache Tag Helper: 8/17/2022 4:25:51 PM and Model.reportId = 1836

In early 2020, KLAS published our first look at digital fax solutions. That report examined satisfaction feedback from the most advanced users of four digital fax solutions. Data for several other vendors, including Updox, was too limited to be shared at that time. However, additional advanced Updox customers have since been interviewed, and this addendum examines their customer experience.

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Current Time Inside Cache Tag Helper: 8/17/2022 4:25:51 PM and Model.reportId = 1836

Key Findings:

  1. Measuring What Is Possible: Digital Fax Maturity Framework
  2. Updox Overview
  3. Customer Experience Details
  4. Vendor-Reported Information
  5. Vendor Interview: Updox
author - Madison Moniz
Madison Moniz
author - Joshua Jensen
Project Manager
Joshua Jensen
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2022 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.