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Ambulatory Core Solutions Mindshare 2025
Which Vendors Are Top of Mind for Ambulatory Practices?
Author
Chris Clune
Author
Alex McIntosh
Ambulatory care organizations balance many consideration factors (e.g., functionality, usability, and comprehensiveness) when determining the best core IT solutions for their operational and clinical needs. Based on responses from over 1,200 respondents from 689 organizations, this report—an update to KLAS’ 2024 ambulatory mindshare study—reveals which core solutions vendors are top of mind for ambulatory care organizations as well as what factors they prioritize in decisions. Notably, the number of vendors being considered has expanded significantly since the 2024 report, with more respondents looking to specialty-focused solutions.
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Key Findings:
- Epic Holds the Majority of Ambulatory Mindshare; athenahealth Gaining Traction Among Health-System-Owned Practices
- Functionality Still a Key Factor for Practices; Interoperability Increasingly Important in Core Solution Considerations
- Small Practices Seek User-Friendly Solutions with Specialty Content; athenahealth, Epic Community Connect, and eClinicalWorks Are Most Often Considered
- Midsize Practices Look for Multispecialty Functionality & Improved Interoperability, Largely Consider Epic
- Large Practices Prioritize Interoperability & Broad Functionality; Epic & athenahealth Are Most-Mentioned Choices
Writer
Natalie Hopkins
Designer
Kath Spencer
Project Manager
Andrew Wright
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2025 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.