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Ambulatory EHR/PM Mindshare 2024
Which Vendors Are Seen as Poised for Market Share Growth?
Author
Chris Clune
Author
Alex McIntosh
In the dynamic market of ambulatory care, practices are continually evaluating their options for EHR and PM solutions—which vendors are top of mind fluctuates as regulations change, technology advances, and vendor reputations evolve. For this report, KLAS spoke to over 200 ambulatory practices to examine which ambulatory EHR/PM vendors have the most mindshare for future potential decisions and which vendors are being considered or chosen in actual decisions.
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Key Findings:
- Epic & athenahealth Garner Highest Mindshare among Independent Ambulatory Practices
- Primary Decision Factors for Ambulatory EHR/PM Solutions Are Ease of Use, Interoperability, Product Quality & Technology
- Greenway Health, NextGen Healthcare & eClinicalWorks See Greatest Number of Replacements of Primary Solutions
- Large Independent Practices Mostly Look to Epic & athenahealth for Strong Technology Solutions
- For Independent Midsize Practices, Integration & Product Strength Are Top Drivers in Mindshare Considerations
- Small Independent Practices Feel athenahealth & Epic Can Increase Usability & Lower Costs
Writer
Carlisa Cramer
Designer
Breanne Hunter
Project Manager
Andrew Wright
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2025 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.