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2024 BEST IN KLAS
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Claims Management 2023
Functionality Top of Mind for Organizations Making Purchase Decisions (A Decision Insights Report)
Author
Dustin Cragun
Author
Ciera Walker
Author
Jaren Day
The financial well-being of healthcare organizations is critical, especially given the macroeconomic pressures they face today. Many are looking at claims management and clearinghouse technology to maximize cash collections and reduce administrative burdens. To better understand what factors are influencing purchase decisions and which vendors are seen as capable of driving success, this report examines 24 recent purchase decisions validated by KLAS between February 2020 and November 2022. For additional context, satisfaction data from current customers is also included. It should be noted that the decisions in this report are not a comprehensive representation of all claims management purchase decisions made in the last several years.
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Key Findings:
- Experian Health and Quadax Frequently Considered Thanks to Well-Rounded Functionality
- Cost a Major Driver for Customers Replacing Change Healthcare and FinThrive
- SSI Group’s Integration Capabilities Appeal to Organizations; Waystar and Olive Chosen for Pricing and Functionality
Writer
Sarah Brown
Designer
Jessica Bonnett
Project Manager
Andrew Wright
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.