Clinician Digital Workflow 2024
Streamlining EHR Workflows with AI & Other Advanced Technologies

Regard* Customers Report Smooth, Well-Supported Implementation Processes & Increased Revenue from Improved Coding & Billing

Interviewed Regard* customers feel the solution’s AI plays a large role in customer success; respondents say the AI pulls discrete data from the EHR to inform recommendations for diagnoses, and one customer even describes Regard’s solution as an AI intern that shares pertinent information. Numerous outcomes from using the solution are reported, including increased time savings and satisfaction for nurses and physicians, improved documentation accuracy, more standardized and accessible notes across the organization, improved patient safety, and a positive impact on the organization’s bottom line thanks to more accurate and complete billing. Respondents appreciate the coding improvements, though they would like more automation in this area. Additionally, respondents value Regard’s product road map and anticipate that the product’s capabilities will expand to cover additional specialties. Beyond the product, interviewed customers report a strong support experience—particularly during the implementation process—and commend the vendor for prioritizing training with robust on-site initial and ongoing sessions.

*Limited data

TransformativeMed* Customers Using Oracle Health’s EHR Say EHR Integration & Care Team Coordination Tools Are Strengths

Interviewed customers of TransformativeMed* initially chose the product to support diabetes care (specifically with the insulin infusion management tool), and since then, usage has expanded into rounding and other areas. Of the vendors in this report, TransformativeMed is most broadly adopted for care team coordination capabilities, likely because the vendor mostly serves customers in acute care settings. No respondents mention using the vendor’s AI capabilities. 7 of the 10 interviewed organizations use the product with Oracle Health’s EHR—these customers report solid EHR integration; others (e.g., Epic EHR customers) are satisfied with the integration as well. Generally, respondents say TransformativeMed’s solution has helped increase consistency in patient handoffs within and across hospital departments, resulting in increased patient safety. There have also been time savings on charting and rounding. The vendor’s executives are seen as accessible, and they often work directly with customers. Although respondents view the product as easy to use, some are concerned about training quality, as the vendor’s training is relatively hands off.

*Limited data

Navina* Offers Strong Support & Effective Training; Customers Appreciate AI & Would Like Further Automation 

Navina* respondents highlight the solution’s AI, saying it pulls information from the EHR and presents it in an efficient way to help the organization recognize care gaps and prepare for patient visits. This helps save time for physicians and improve care quality, charting, and risk adjustment factor scores. Respondents would like Navina to continue developing AI capabilities to increase automation and expand use cases. Regarding support, Navina provides a strong experience and fosters partnerships with respondents. One notes they can easily provide feedback to the vendor via the solution, as the feedback button is directly in the workflow. Additionally, the vendor is highlighted for being responsive, solving problems quickly, and providing a good training experience. A few ambulatory care customers have concerns about the product’s cost and the weaker HIE integration they experience (compared to the strong EHR integration).

*Limited data

About This Report

Each year, KLAS interviews thousands of healthcare professionals about the IT solutions and services their organizations use. For this report, interviews were conducted over the last 12 months using KLAS’ standard quantitative evaluation for healthcare software, which is composed of 16 numeric ratings questions and 4 yes/no questions, all weighted equally. Combined, the ratings for these questions make up the overall performance score, which is measured on a 100-point scale. The questions are organized into six customer experience pillars—culture, loyalty, operations, product, relationship, and value.

To supplement this data, KLAS also asked interviewed customers the following questions specific to their clinician digital workflow technology:

1. What outcomes have you seen from using this solution?
2. In which workflow environments has your solution been deployed?
3. What are you using the solution’s capabilities for?

Sample Sizes

Unless otherwise noted, sample sizes displayed throughout this report (e.g., n=16) represent the total number of unique customer organizations interviewed for a given vendor or solution. However, it should be noted that to allow for the representation of differing perspectives within any one customer organization, samples may include surveys from different individuals at the same organization. The table below shows the total number of unique organizations interviewed for each vendor or solution as well as the total number of individual respondents.

Some respondents choose not to answer particular questions, meaning the sample size for any given vendor or solution can change from question to question. When the number of unique organization responses for a particular question is less than 15, the score for that question is marked with an asterisk (*) or otherwise designated as “limited data.” If the sample size is less than 6, no score is shown. Note that when a vendor has a low number of reporting sites, the possibility exists for KLAS scores to change significantly as new surveys are collected.