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Computer-Assisted Coding 2023
Which Vendors Are Providing Needed Outcomes and Value?
Author
Mac Boyter
Author
Alex McIntosh
Author
Tyler Sycamore
Amid staffing challenges and revenue shortfalls, healthcare organizations feel pressure to provide documentation strategies that cut costs by increasing automation while still maintaining high accuracy. Computer-assisted coding (CAC) solutions are one strategy used to meet those needs. This report explores customer perceptions of CAC vendors’ support and service and their solutions’ ability to be accurate, perform well across departments, and improve coder productivity.
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Key Findings:
- Dolbey Shows Strong Client Engagement and Support; 3M and Optum Require More Escalation
- Customers Generally Satisfied with Coder Productivity—Driven by 3M’s Reliability, Optum’s Training, and Dolbey’s Integration
- Vendor Performance for Coding Accuracy Is Close; Dolbey (Limited Data) Rated Highest
- 3M Customers Find Value Despite Nickel-and-Diming; Optum Maintains Low Cost, but Problems Persist
Writer
Carlisa Cramer
Designer
Jess Wallace-Simpson
Project Manager
Ally Dove
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.