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Related Series

Computer-Assisted Coding 2021
Computer-Assisted Coding (CAC) 2019
Computer-Assisted Coding 2016
Hospital-Based CAC 2014
Computer-Assisted Coding 2013
Computer-Assisted Coding

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Computer-Assisted Coding 2023 Computer-Assisted Coding 2023
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Computer-Assisted Coding 2023
Which Vendors Are Providing Needed Outcomes and Value?

author - Mac Boyter
Mac Boyter
author - Alex McIntosh
Alex McIntosh
author - Tyler Sycamore
Tyler Sycamore
May 18, 2023 | Read Time: 6  minutes

Amid staffing challenges and revenue shortfalls, healthcare organizations feel pressure to provide documentation strategies that cut costs by increasing automation while still maintaining high accuracy. Computer-assisted coding (CAC) solutions are one strategy used to meet those needs. This report explores customer perceptions of CAC vendors’ support and service and their solutions’ ability to be accurate, perform well across departments, and improve coder productivity.

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Key Findings:

  1. Dolbey Shows Strong Client Engagement and Support; 3M and Optum Require More Escalation
  2. Customers Generally Satisfied with Coder Productivity—Driven by 3M’s Reliability, Optum’s Training, and Dolbey’s Integration
  3. Vendor Performance for Coding Accuracy Is Close; Dolbey (Limited Data) Rated Highest
  4. 3M Customers Find Value Despite Nickel-and-Diming; Optum Maintains Low Cost, but Problems Persist
author - Carlisa Cramer
Carlisa Cramer
author - Jess Wallace-Simpson
Jess Wallace-Simpson
author - Ally Dove
Project Manager
Ally Dove
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.