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Computer-Assisted Coding 2021
Which Vendors Best Meet Needs in the Face of COVID-19?
Author
Mac Boyter
Author
Jennifer Hickenlooper
Current Time Inside Cache Tag Helper: 5/28/2022 2:30:30 PM and Model.reportId = 1819
The COVID-19 pandemic necessitated rapid coding changes and strong support from computer-assisted coding (CAC) vendors as provider organizations scrambled to adjust to billing and revenue changes. This report explores customer satisfaction with recent updates, each vendor’s response to the crisis, and key metrics that have proven crucial in this market: accuracy/quality of coding suggestions, impact on coder productivity, service and support, and value.if you don't have a login, getting started is easy.
Key Findings:
- Dolbey Updates Are Met with High Customer Satisfaction
- Updates from Optum & 3M Draw Mixed Reviews
- Dolbey, 3M & Optum All Helpful in Their Response to COVID-19
- Dolbey’s Service & Support Continue to Set the Bar; 3M Customers Report Improvement & Optimism
- Customers Say 3M’s Licensing Fees Create Frequent, Unexpected Charges
Project Manager
Natalie Jamison
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2022 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.