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Data & Analytics Platforms 2023
Which Vendors Can Handle Complexity and Deliver Outcomes?
Author
Bradley Hunter
Author
Jennifer Hickenlooper
Healthcare organizations manage a plethora of data sets, and they have continual need for consolidated, end-to-end data and analytics platforms that offer strong capabilities (e.g., ability to track and benchmark desired outcomes). Organizations are looking for reporting with digestible metrics that can help staff make better decisions as well as excellent support when implementing and actualizing different use cases. This report examines how many data source types that solutions can ingest, how well solutions deliver results for complex use cases, and how well vendors partner with customers to help them achieve success.
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Key Findings:
- Dimensional Insight & Innovaccer Drive Outcomes with Easy-to-Use Metrics
- Health Catalyst Customers Often Use Vendor for Complex Projects; Some Struggle Due to Lack of Proactivity
- Both Epic & Oracle Health Customers Struggle with Ease of Use; Epic Balances Challenges with Good Support, while Oracle Health Customers Report Frustrations
- Arcadia Struggles to Deliver Promises to Customers
Writer
Natalie Hopkins
Designer
Bronson Allgood
Project Manager
Andrew Wright
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.