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Data & Analytics Platforms 2025
Which Vendors Are Delivering Not Only Tools but Also Outcomes?
Author
Benjamin Cassity
Author
Jennifer Hickenlooper
Author
Tyson Blauer
As the amount of data available to healthcare organizations increases, so does the struggle to identify insights that can lead to real change. To address this struggle, healthcare organizations are increasingly relying on data and analytics platforms to synthesize their data and provide actionable insights that can improve operational efficiency, financial performance, and—ultimately—patient health outcomes. This report examines how well data and analytics vendors help customers operationalize insights, what barriers prevent customers from achieving desired outcomes, and whether using more advanced capabilities and data types improves success.
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Key Findings:
- Achieving Operationalized Insights Requires Strong Vendor Support, Not Just Advanced Capabilities; Dimensional Insight, Innovaccer & Epic Highlighted for This Support
- Arcadia Customers Appreciate Improved Support, Want More Vendor Expertise; Oracle Health Respondents Struggle to Achieve Outcomes Due to Lack of Support
- Health Catalyst Customers Using Highest Number of Data Types; Many Plan to Leave Due to Frustrations with Cost & Product Development
Writer
Natalie Hopkins
Designer
Kath Spencer
Project Manager
Andrew Wright
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2025 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.