Premium Reports
ERP 2019

ERP 2019
Performance in the Cloud

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In the traditionally stagnant market of ERP (HR, finance, and/or supply chain), aging on-premises solutions are giving way to several cloud options now on the table. Given the significant lift required to move to a new ERP system, many organizations contemplating the cloud are taking the opportunity to consider all vendors, not just their incumbent. To help in this search, KLAS interviewed provider organizations who are currently live with a cloud ERP solution to find out how the solutions perform overall, what kind of support and relationships each vendor offers during implementation and beyond, and organizations’ plans for the future.

Key Findings

  1. Workday and (Lesser-Known) Premier Lead in Overall Performance; Cloud Solutions from Infor, Oracle Struggle
  2. Third-Party Implementations: Expectations for ERP Vendor When Third Party Is Inolved
  3. Several Clients Feel Infor, Oracle Disengage during Implementations
  4. Workday Excels at Partnering; Money's Worth Drives Premier's Value
  5. Infor and Oracle Taking Steps to Improve Historically Poor Relationships
  6. Oracle and Infor Customers Plan to Stay, but Many Would Not Buy Again
  7. Workday and Infor Most Considered for Cloud
  8. What to Expect from the Cloud: Benefits vs. Challenges
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2019 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.