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ERP 2020 ERP 2020
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ERP 2020
A Deep Dive on the Pillars of ERP

author - Tanya Egbert
Tanya Egbert
November 17, 2020 | Read Time: 9  minutes

Current Time Inside Cache Tag Helper: 10/5/2022 10:07:43 AM and Model.reportId = 1693

ERP purchase decisions are based on a variety of factors, including both high-level considerations (like vendor relationships and performance across the pillars of ERP) and individual client needs in specific areas of functionality. This report offers both a broad perspective of ERP vendors’ overall performance and an in-depth analysis of key functionalities within each pillar. As data was gathered via KLAS’ standard evaluation and a special supplemental evaluation, sample sizes often vary across metrics. 

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Current Time Inside Cache Tag Helper: 10/5/2022 10:07:43 AM and Model.reportId = 1693

Key Findings:

  1. Overall ERP View
    • Workday Steady High Performer but Has Some Supply Chain Gaps; Oracle Shows Significant Improvement
    • Infor Inconsistent: Implementation & Support Issues Lead to Product Challenges
  2. Human Capital Management (HCM)
    • Oracle and Workday Seen as Well Developed in HCM; Infor Has Work to Do
    • Workday Customers Have Broadest Deployment of HCM Functionalities
    • Almost All Oracle HCM Users Identify Positive ROI
  3. Supply Chain
    • Premier Seen as Most Developed for Supply Chain; Full-Suite ERP Vendors Lagging Behind
    • Infor, Oracle Customers Adopting More Supply Chain Functionality Compared to Workday
    • Premier Delivers Best Value with Supply Chain, Followed by Oracle
  4. Financials
    • With Exception of Infor, Financial Pillar Well Developed across Vendors
    • Workday Customers Adopting Most Financial Functionalities; Premier Customers Have Lowest Adoption
    • Workday Delivers Strong ROI; Infor Customers Unsure of Value
author - Amanda Wind Smith
Amanda Wind Smith
author - Jess Wallace-Simpson
Jess Wallace-Simpson
author - Mary Brown
Project Manager
Mary Brown
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2022 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.