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ERP 2023
An Update on Cloud Vendors’ Performance

author - Niel Oscarson
Niel Oscarson
author - Jennifer Hickenlooper
Jennifer Hickenlooper
author - Shawn Howell
Shawn Howell
February 14, 2023 | Read Time: 12  minutes

With regulatory and financial pressures increasing, many healthcare organizations continue to move to cloud-based enterprise resource planning (ERP) solutions, utilizing them to boost efficiency and provide insights into how business processes can improve. To implement and optimize these solutions, organizations rely on their ERP vendors, who sometimes provide an inconsistent customer experience. This report examines (1) customer adoption across the three ERP pillars—financials, human capital management (HCM), and supply chain management—(2) the performance of enterprise ERP vendors, and (3) customer optimism about how vendors will perform in the future.

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Key Findings:

  1. Infor Cloud Customers Have Strongest Adoption across ERP Modules
  2. Satisfaction with Workday’s Supply Chain Functionality Increases; Customers Highlight Recent Enhancements and Compelling Road Map
  3. Across Vendors, Variability in Go-Live Experience Hinders Usability; Oracle and Infor Customers Report Most Challenges
  4. Workday and Oracle Customers Most Optimistic about Future; Infor Customers’ Increasing Optimism Driven by Executive Engagement
  5. Vendor Summaries
author - Sarah Hanson
Sarah Hanson
author - Jessica Bonnett
Jessica Bonnett
author - Ethan Lui
Project Manager
Ethan Lui
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.