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Global EMR Purchasing Decisions 2014 Global EMR Purchasing Decisions 2014
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Global EMR Purchasing Decisions 2014
Usability and Integration Driving Mindshare

author - Jonathan Christensen
Jonathan Christensen
September 18, 2014 | Read Time: 2  minutes

Healthcare systems outside the United States continue to make decisions on EMR technology. Which vendors are being selected and why? What criteria are most important? And what scares providers most about implementing such technology? KLAS spoke with potential buyers around the globe to find out.

mindshare and likelihood to purchase



Though Cerner† and Epic do not lead in global EMR market share,large and small provider organizations consider them far more often than they do any other vendors. Providers are most likely to lean toward Cerner as a probable choice, but Epic has significantly increased in mindshare despite a small global footprint—providers feel compelled to consider Epic based on their reputation in the market. The next most seriously considered vendors are MEDITECH, InterSystems, Allscripts, and Siemens. Reported market share for Siemens, InterSystems, and Agfa is not reflected in current mindshare.


Nearly 75% of providers listed usability as a top EMR criterion. Providers feel Epic is the clear leader in clinical usability and mention Cerner’s population health solutions. Perceived lower-cost solutions from Allscripts, CSC, InterSystems,and MEDITECH face an uphill battle; as providers weight their selections heavily toward usability and technology,higher-cost solutions Cerner and Epic benefit. Providers noted that no vendor clearly stands out in terms of mobility.


Epic, InterSystems, Allscripts, and Cerner have seen the largest gains in UK mindshare since 2012. Alternatively,local products from System C and CSC have seen relatively little growth in mindshare as global competitors have increased exposure thanks to recent installs/contracts in the country. Cerner leads in overall mindshare in the UK, having capitalized on their increased performance and existing customer base.

† Data for this report was collected prior to Cerner’s announcement of their decision to acquire Siemens’ healthcare division.

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author - Robert Ellis
Project Manager
Robert Ellis
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.

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