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HealthEdge Core Payer Administration Platform 2021 HealthEdge Core Payer Administration Platform 2021
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HealthEdge Core Payer Administration Platform 2021
Newfound Energy in a Stagnant Market

author - Joe VanDeGraaff
Author
Joe VanDeGraaff
author - Jennifer Hickenlooper
Author
Jennifer Hickenlooper
 
October 26, 2021 | Read Time: 9  minutes

Current Time Inside Cache Tag Helper: 12/1/2021 5:50:01 AM and Model.reportId = 2011

Though core administration platforms are essential for payer organizations, many of the products in the market are perceived as outdated, complex, and low performing (the market has one of the lowest average performance scores of any KLAS measures). However, HealthEdge has recently seen increased attention from both small and large health plans, who view the vendor’s technology as innovative and who have been asking KLAS for vendor insights. This report examines the experience of HealthEdge customers and how the HealthEdge technology stands out from competitors’.

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Current Time Inside Cache Tag Helper: 12/1/2021 5:50:01 AM and Model.reportId = 2011

Key Findings:

  1. HealthEdge Leads the Market in New Wins
  2. Technology’s Robust Flexibility Creates New Efficiencies—and Some Complications
  3. HealthEdge Has Improved Engagement & Delivery; Frustration Persists in a Few Areas
  4. HealthEdge Viewed as Best Technology Option; Ability to Consistently Deliver Not Yet Proven
  5. System Information Provided by HealthEdge
author - Sarah Hanson
Writer
Sarah Hanson
author - Jess Wallace-Simpson
Designer
Jess Wallace-Simpson
author - Mary Bentley
Project Manager
Mary Bentley
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2021 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.