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Cerner Complete Look 2021 Cerner Complete Look 2021
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Cerner Complete Look 2021

author - Coray Tate
Coray Tate
author - Paul Warburton
Paul Warburton
June 8, 2021 | Read Time: 3  minutes

When making a go-forward enterprise decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Cerner “complete look” provides a high-level analysis of the key IT systems that make up Cerner’s Millennium enterprise suite. (Other reports in the series do the same for Allscripts, Epic, and MEDITECH.)

Performance & Market Share Overview—Cerner Millennium Platform

thumbs upStrengths

  • Broad technology across the integrated Millennium suite; integration reduces third-party solutions and provides consistency across clinician workflows
  • Clinical systems proven in large, complex organizations
  • Frequently chosen by smaller organizations, who value Cerner’s robust clinical system and ability to scale to the needs of smaller hospitals

thumbs upWeaknesses

  • Patient accounting module a significant challenge for large organizations
  • Has taken a less prescriptive approach to sales and implementations, leading to variation in customer success
  • Transformational technology requires significant internal resources to set up and customize, limiting adoption
performance overview
yearly net change in market share 2016 2020

† Loyalty grade is a composite of customer ratings for the following standard KLAS metrics: would you buy again, part of long-term plans, forecasted satisfaction, overall satisfaction, and likely to recommend.


Performance Snapshot

Below are high-level summaries of how Cerner performs in the HIT areas healthcare organizations most frequently consider when making an enterprise HIT decision. This is not an exhaustive snapshot of all technology areas in which Cerner offers an HIT solution.

performance snapshot
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The Trusted Leaders in Healthcare Vendor Research Can Now Help with Your Strategic Planning

Most large healthcare organizations manage over 400 applications and vendors. With so much to juggle, let KLAS help with your strategic planning. Our Provider Advisory Services can provide:

  • Value and gap analysis (by surveying your team about the solutions your organization currently uses)
  • Market energy analysis to identify solutions that are nearing end of life
  • Insights on new-technology opportunities your organization might be missing

Every organization’s strategic planning is unique—let us work with you to build a custom plan and analysis that meets your needs.

For more information, please contact Chris Clune at

About This Report

Each year, KLAS interviews thousands of healthcare professionals about the IT products and services their organizations use. These interviews are conducted using a standard quantitative evaluation, and the scores and commentary collected are shared in reports like this one and online in real time so that other healthcare professionals can benefit from their peers’ experiences. The questions from the standard evaluation are organized into six customer experience pillars—culture, loyalty, operations, product, relationship, and value.

customer experience pillars

What Does “Limited Data” Mean?

Some products are used in only a small number of facilities, some vendors are resistant to providing client lists, and some respondents choose not to answer particular questions. Thus a vendor’s sample size may vary from question to question and may not reach KLAS’ required threshold of 15 unique respondents. When a vendor’s sample size for a particular question is less than 15, the score for that question is marked with an asterisk (*) or otherwise designated as “limited data.” If the sample size is less than 6, no score is shown. Note that when a vendor has a low number of reporting sites, the possibility exists for KLAS scores to change significantly as new surveys are collected.

Overall scores are measured on a 100-point scale and represent the weighted average of several yes/no questions as well as other questions scored on a 9-point scale. The customer satisfaction data in this report was collected March 2020–March 2021.

author - Mary Brown
Project Manager
Mary Brown
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.

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