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Patient Perspectives on Patient Engagement Technology 2022
Identifying Opportunities to Align Patient, Organization, and Vendor Priorities
Author
Adam Cherrington
Author
Dan Czech
The pandemic has emphasized the need for healthcare organizations to better accommodate patients’ needs and decrease barriers to effective care. However, patients are frequently absent from discussions around healthcare information technology (HIT). In KLAS’ previous report on the patient perspective, we discovered a lack of alignment between patients’ engagement technology priorities and those of provider organizations and vendors. Since then, KLAS has sought to gain a deeper understanding of what is needed from vendors and providers to drive greater alignment with patients. This report seeks to highlight the patient voice and is one of many KLAS initiatives aimed at more deeply understanding and measuring the patient perspective on HIT.
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Key Findings:
- Organizations & Vendors Not Aligned with Patient Focus on Self-Scheduling, Prescription Refill Requests
- Patients Value Convenience Most When Seeking Care; Digital Access Tools Are Significant Opportunity for Organizations
- Virtual Visit Adoption Expected to Continue or Increase for Certain Patients
- Within Portals, Patients Place Most Value on Capabilities That Directly Impact Ability to Receive Care
Writer
Sarah Hanson
Designer
Madison Moniz
Project Manager
Natalie Jamison
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.