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Quality Management 2019

Quality Management 2019
The Search for a One-Stop Shop

Authored by: Ryan Pretnik and Shea Smart March 12, 2019 | Read Time: 2  minutes

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Expectations for quality management vendors have shifted—while provider organizations were previously satisfied with basic regulatory reporting tools, they are now looking for a single platform that provides more robust quality improvement functionality. However, development from several quality management vendors has remained fairly stagnant, and many organizations find they must fill the gaps with population health management tools, EMRs, and BI solutions. Against this backdrop, this report explores (1) the correlation between trust and customer loyalty, (2) customer satisfaction with current functionality, and (3) which vendors use strong guidance to ensure customer success.

Healthcare Providers,
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Key Findings

  1. Conduent Has Yet to Deliver on Juvo Promises; IBM Watson Health Customers Least Likely to Stay
  2. Ambulatory-Focused Vendors Satisfy Regulatory Needs; Development from Premier and Vizient Remains Stagnant
  3. Nuance, Medisolv Dedicate Resources to Helping Customers Optimize Their Data
  4. Vendor Bottom Lines
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2021 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.