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Release of Information (ROI) 2018

Release of Information (ROI) 2018
Who Delivers Most Consistently Across Customers?

Authored by: Hayden Young and Sam Eaquinto September 11, 2018 | Read Time: 3  minutes

In 2016, the small pool of release-of-information (ROI) services firms was shrunk even further by the merger of HealthPort and IOD, the two largest players in the ROI market. Today, Ciox Health—the new firm created by the merger—continues its predecessors’ market-share dominance but has fallen well below competitors MRO and Verisma in terms of customer satisfaction. A newly released automated tool from Ciox Health has some dissatisfied customers optimistic that their experience will improve, but others are considering MRO and Verisma as viable alternatives. This report examines the strengths and weaknesses of each firm to help organizations decide which is right for them.

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Key Topics

  1. Ciox Health Dominates in Market Share but Fails to Consistently Satisfy
  2. Early HealthSource Adopters Optimistic; None Yet Report a Transformed Experience
  3. MRO and Verisma Stronger Options in Both Relationships and Technology
  4. MRO Consistently Strong Due to High-Quality Service Staff
  5. Verisma Chosen for Strong Technology; Rapid Growth May Test Service Model
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2020 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.