Midsize/Large Practice Management 2022
15 December 22
| Aaron Gleave and Alex McIntosh
Most practice management (PM) solutions have lengthy tenure in the market, yet not all vendors successfully meet practices’ needs—which include strong technology and a vendor who acts as a partner in customer success. Historically, KLAS has split PM data by midsize (11–75 physicians) and large practices (76+ physicians); however, independent practices (clinics not owned by a hospital/health system) and owned practices (clinics owned by a hospital/health system) also have different needs and gravitate toward different vendors. Due to this trend, this report examines which PM vendors best deliver to customers’ expectations for midsize and large practices as well as for independent and owned practices.
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Manager
Culture, Relationship
athenahealth is not proactive at all. They are reactive. If there is...
Manager
Product
athenaCollector integrates with our credit card companies and our...
Manager
Product
athenaCollector is an organizational tool. The reporting and things of...
Manager
Operations
For training, athenahealth will send us a PowerPoint production. There...
Manager
Relationship
athenahealth doesn’t support us at all. We don't get any answers from...
Manager
Operations, Product
I'm pretty capable in athenaCollector in terms of looking through and...
Manager
Product
We had some issues with athenaCollector and the clearinghouse. I had...
Manager
Culture, Value
athenahealth is not supposed to charge us for certain things, but they...
Physician
Loyalty, Operations, Product
I am trying to implement a new feature for family billing, but to do...
Director
Relationship, Product
We have meetings with athenahealth. I feel like we bring a lot to the...