Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Tell us about your organization
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
athenaCollector Comments
Filtered view: All
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
Manager
Our A/R has been well managed ever since we have been on the athena system. Instead of wasting time...
Login or Create an Account to see details.
COO
athenaCollector uses a traditional, calendar-based scheduling process. It requires the schedulers to...
Login or Create an Account to see details.
COO
From a collection and billing standpoint, we are really happy with athenahealth. Our experience with...
Login or Create an Account to see details.
COO
athenaCollector hasn't delivered exactly what the vendor promised. We still have to dedicate our own...
Login or Create an Account to see details.
COO
The biggest problem with the system's quality is that we have workflows that are very specific, and...
Login or Create an Account to see details.
CEO/President
With athenaCollector, dropped claims take forever to deal with if they go out of the system. The...
Login or Create an Account to see details.
CEO/President
Instead of having everything come in as ERA, everything has come in on paper. We have to make a lot...
Login or Create an Account to see details.
CEO/President
It is too expensive to hire a biller in our area. That is why we haven't left athenaCollector. The...
Login or Create an Account to see details.
CEO/President
I have a team of collectors. Our outgoing claims work about 95% of the time. However, things can...
Login or Create an Account to see details.
Director
There is no perfect system, but this system gets the job done. The system gives a practice the...
Login or Create an Account to see details.
Analyst/Coordinator
The COVID-19 pandemic terribly disrupted some of the new things that would have been great if we...
Login or Create an Account to see details.
Analyst/Coordinator
If the vendor and our internal organization were on the same page, things would run very smoothly....
Login or Create an Account to see details.
Analyst/Coordinator
athenahealth needs to improve their integration support. They offshore the support to India. With...
Login or Create an Account to see details.
Analyst/Coordinator
In terms of the CARES Act, there was a disconnect between athenahealth's legal representation and...
Login or Create an Account to see details.
Analyst/Coordinator
athenahealth wants to charge for some of the integration costs that come from not being able to...
Login or Create an Account to see details.
Analyst/Coordinator
What athenahealth is doing well recently is their senior leadership is publishing and being held...
Login or Create an Account to see details.
Manager
I have worked on other systems that were far better than athenaCollector. I feel like it is lacking....
Login or Create an Account to see details.
Manager
Since our implementation, I believe athena has put out some better training videos and some other...
Login or Create an Account to see details.
Manager
I really would love to talk to somebody from athena. We don’t have somebody from athena who sees our...
Login or Create an Account to see details.
Manager
athenaCollector is supposed to work claims, and there are times when it is not working the claims in...
Login or Create an Account to see details.
Manager
athenaCollector is a bit cumbersome to work with. The claims worklist does not give adequate...
Login or Create an Account to see details.
Manager
Resubmitting a claim if payments from a payer have been made is frustrating, to say the least. There...
Login or Create an Account to see details.
Manager
The implementation for athenaCollector was very poor. There was essentially no real support. It was...
Login or Create an Account to see details.
Manager
athena now has a functionality where we can chat with a representative. That is really a great...
Login or Create an Account to see details.
Manager
When working claims, the denial reasons overlap. For credits on an account, there are several...
Login or Create an Account to see details.
Manager
The support I get when I have billing needs is great. If athenahealth sees that I am not getting...
Login or Create an Account to see details.
Manager
The vendor is always rolling out new technology, so much so that it would be better if I could have...
Login or Create an Account to see details.
Manager
I would buy this system again. It is nice to have everything integrated. The system meets my needs....
Login or Create an Account to see details.
Manager
I don’t feel like I got the best training on the product. I learn as I go and put in tickets when I...
Login or Create an Account to see details.
Nurse
athenahealth could improve their patient registration and process of picking an insurance package....
Login or Create an Account to see details.
Nurse
We have pulled in someone from athenahealth that would understand our complaints and frustrations...
Login or Create an Account to see details.
CEO/President
It is really hard to bill with athenaCollector. We switched to it because athenahealth would do our...
Login or Create an Account to see details.
CEO/President
The product's ability to work as promoted is dismal. The UDS failed miserably, and the number of...
Login or Create an Account to see details.
Nurse
athenahealth charges a lot. Anytime we want a special report built, athenahealth charges for X...
Login or Create an Account to see details.
Nurse
athenaCollector's ease of use is very good. The system is pretty user friendly.
Login or Create an Account to see details.
Nurse
We are supposed to upgrade to a new version of athenaCollector in the next several months. I don't...
Login or Create an Account to see details.
Manager
The vendor got us interoperability within our lab and hospital, but they did not have the...
Login or Create an Account to see details.
Manager
The system is fairly easy to navigate, and it works logically with our end users' workflow.
Login or Create an Account to see details.
Manager
It is questionable whether this product is part of our long-term plans at this point. They are...
Login or Create an Account to see details.
Director
Based on this year, I would not recommend this product to others. If an organization has a high...
Login or Create an Account to see details.
Director
For any issue, I need to create a ticket and talk to a person by email or message, and sometimes it...
Login or Create an Account to see details.
Director
The vendor has a very good structure, but they sometimes have a long case list, and we do not always...
Login or Create an Account to see details.
Director
Having an account manager who is responsible and works hard and closely with our account is key....
Login or Create an Account to see details.
Director
The system is easy to use. The vendor is very clear in their instruction, and they provide good...
Login or Create an Account to see details.
Director
The vendor has an issue with the interface. It still works and serves its purpose, but it does have...
Login or Create an Account to see details.
Director
We would purchase this product again. The system has its limitations, and no system is perfect. I...
Login or Create an Account to see details.
Director
I would like faster resolutions to problems we are having from the vendor. The vendor also only...
Login or Create an Account to see details.
Analyst/Coordinator
In the beginning, athenahealth avoided charging for every little thing, but things have been...
Login or Create an Account to see details.
Analyst/Coordinator
The vendor's service is awful. The vendor has taken their phone support and outsourced most of it....
Login or Create an Account to see details.
Analyst/Coordinator
In terms of proactivity, the vendor tries to roll things out or thinks they are going in a certain...
Login or Create an Account to see details.
Analyst/Coordinator
Upgrades are so bumpy with athenahealth. The vendor puts out quarterly upgrades, and a few weeks...
Login or Create an Account to see details.
Director
athenahealth was leveraging a lot of the implementation services via a third-party team. I found the...
Login or Create an Account to see details.
Director
My one big issue with athenahealth is that they don’t have an encounter number. They have claims and...
Login or Create an Account to see details.
Manager
athena has been very good about providing additional information and resources to help us through COVID-19....
Login or Create an Account to see details.
Manager
There are still some issues to work out. The vendor is pretty good at coming up with new technology....
Login or Create an Account to see details.
VP/Other Executive
The vendor has made some changes to what they support within the last year, and I haven't been...
Login or Create an Account to see details.
VP/Other Executive
Due to our pricing structure, I know exactly what our charges are going to be every month. At the...
Login or Create an Account to see details.
VP/Other Executive
The best thing about athena's system is that we can see everything. If we put the map in the system,...
Login or Create an Account to see details.
VP/Other Executive
The vendor sends us information all the time. They are always trying to innovate and be forward...
Login or Create an Account to see details.
VP/Other Executive
The gap between the sales pitch and reality was a little bit too big. I haven't seen a sales pitch...
Login or Create an Account to see details.
VP/Other Executive
There is some inconsistency in the vendor's electronic funds transfer management that they need to...
Login or Create an Account to see details.
VP/Other Executive
The vendor's support is pretty responsive when we have collector issues. If we have some problem...
Login or Create an Account to see details.
Manager
The vendor is very good at educating us and telling us what is going to happen and giving us...
Login or Create an Account to see details.
Manager
athena tries to keep all their promises. But sometimes certain promises fall lower on their priority...
Login or Create an Account to see details.
Manager
athena has a site where clients can enter suggestions, and they will fix things based on how many...
Login or Create an Account to see details.
Manager
athenaCollector is easy to use. It is just time consuming, and there are a lot of clicks. Once...
Login or Create an Account to see details.
Manager
Nine times out of ten when we open a case, the answer we get from the support people is...
Login or Create an Account to see details.
Manager
We have an account manager from athena who is awesome. That person helps us with everything we need....
Login or Create an Account to see details.
Manager
If I recommended athena to friends, they would have to go through a go-live. And that would be...
Login or Create an Account to see details.
Analyst/Coordinator
The theme we see is that athenahealth almost gets things right, but then they let us down. I would...
Login or Create an Account to see details.
Analyst/Coordinator
We often let athenahealth know about problems before they know about those problems. athenahealth is...
Login or Create an Account to see details.
Analyst/Coordinator
I am not sure whether athenahealth keeps all of their promises. They at least don't keep their...
Login or Create an Account to see details.
Manager
With athenaCollector, we are able to bill for all of our services, but it has been harder to manage...
Login or Create an Account to see details.
Manager
athenahealth has done much better lately with upgrades. The new leadership is more transparent with...
Login or Create an Account to see details.
Director
Billing in athenaCollector is very good and very reliable. The reporting functionality is robust,...
Login or Create an Account to see details.
Director
Scheduling is easy in athenaCollector. It is laid out very nicely and makes sense.
Login or Create an Account to see details.
COO
We are pretty happy with the overall product quality from athenahealth. I thought our implementation...
Login or Create an Account to see details.
Manager
athenaCollector is very smart, and it has a lot of rules that help us get all the dollars possible...
Login or Create an Account to see details.
Manager
It would be good if athenaCollector were a little more user friendly. There are a lot of clicks...
Login or Create an Account to see details.
VP/Other Executive
From a timeline perspective, there are some things that slip through the cracks here and there, but...
Login or Create an Account to see details.
VP/Other Executive
I would give the vendor a high rating for their ongoing support. It has actually gotten a little bit...
Login or Create an Account to see details.
VP/Other Executive
athenaCollector could be better in terms of communication with payers. Oftentimes, we have to build...
Login or Create an Account to see details.
VP/Other Executive
The vendor is starting to outsource a portion of initial implementations to an outside company, and...
Login or Create an Account to see details.
VP/Other Executive
The product gives the information that we need in a clear way to help us make decisions. It is a...
Login or Create an Account to see details.
Physician
This solution is an excellent practice management system. It is much better than our EMR....
Login or Create an Account to see details.
Physician
athenaCollector works very well. There are some things that we can't do with business analytics in...
Login or Create an Account to see details.
Physician
The vendor is not creating new technology, but they do continue to meet our needs.
Login or Create an Account to see details.
Physician
The vendor really only drives quality in practice management and financial reporting. I would give...
Login or Create an Account to see details.
Analyst/Coordinator
The vendor does a great job of support with their upgrades. During the COVID-19 pandemic,...
Login or Create an Account to see details.
Analyst/Coordinator
The vendor has good videos, but the videos are a little difficult to navigate. That is my only...
Login or Create an Account to see details.
Analyst/Coordinator
The vendor's support people don't answer our questions appropriately when we open cases. The people...
Login or Create an Account to see details.
Analyst/Coordinator
We have a vendor executive who we can escalate issues to. The vendor always asks us to open a case...
Login or Create an Account to see details.
Manager
I don't usually get my questions answered when I ask for web support. I hear back, but the support...
Login or Create an Account to see details.
Manager
There is a section on the home screen that we see all the time that alerts us when there are any...
Login or Create an Account to see details.
Manager
My biggest beef with the software is getting money in the door. The A/R functionality is difficult...
Login or Create an Account to see details.
Manager
I like the vendor's billing summary screen. I like the claim worklist design. I like the way we can...
Login or Create an Account to see details.
Manager
I want athena to improve the appointment scheduling display. It stacks providers on top of each...
Login or Create an Account to see details.
Director
The billing side is pretty good. We thought we would be able to reduce our number of staff members...
Login or Create an Account to see details.
CEO/President
athena doesn’t charge for every little thing, and that is very nice.
Login or Create an Account to see details.
CEO/President
I like the product. It does a really good job, but my needs are constantly changing because I work...
Login or Create an Account to see details.
CEO/President
I am kind of sandwiching every criticism with a compliment, but that is just the reality of things....
Login or Create an Account to see details.
Manager
I can’t give athenahealth a perfect score for not charging for every little thing. There are a lot...
Login or Create an Account to see details.
Manager
The system does as good of a job as it can. I wish that athenahealth didn’t outsource their billing;...
Login or Create an Account to see details.
VP/Other Executive
The key thing to athenahealth is their team and customer service across all of their offerings....
Login or Create an Account to see details.
VP/Other Executive
athenahealth's executives are very involved in the sales process, but not so much after that.
Login or Create an Account to see details.
Director
athenahealth was pretty good with the implementation; they offered a lot. When we implement new...
Login or Create an Account to see details.
Director
It isn't easy to find an insurance package in the system, and using some of the reporting...
Login or Create an Account to see details.
Director
With athenahealth, we get assigned an account manager. athenahealth has made some minor...
Login or Create an Account to see details.
CEO/President
athenahealth is not part of our long-term plans. We have to get rid of athenahealth's system because...
Login or Create an Account to see details.
Director
I don't think that the vendor has exceeded my expectations, but at this point, changing to a new...
Login or Create an Account to see details.
Director
Interfacing has limitations. Whenever anything in the healthcare or payer industry makes a change to...
Login or Create an Account to see details.
Director
The vendor's account manager does a good job and tries his or her very best to work with me.
Login or Create an Account to see details.
Director
The vendor's support is very hierarchy based. I need to go through different ways to reach out to...
Login or Create an Account to see details.
Director
The solution is easy to use, and it is good for my staff to use.
Login or Create an Account to see details.
Manager
Everything works very well. We have never had anything sold to us that didn’t work the way that...
Login or Create an Account to see details.
Manager
athenahealth's support has improved in recent months. We went through a little transition where I...
Login or Create an Account to see details.
Manager
There has been a tremendous amount of information provided by athenahealth throughout the pandemic,...
Login or Create an Account to see details.
Physician
The vendor has helped us through the pandemic on the billing side with telehealth. They have tried...
Login or Create an Account to see details.
Physician
Our revenue cycle folks continue to make sure that athena doesn’t write off things that shouldn’t be...
Login or Create an Account to see details.
CFO
Before we went with athena, we had a very low denial rate for many consecutive months. Now I can...
Login or Create an Account to see details.
CFO
We didn’t want claims going out the door incorrectly, so we didn’t utilize the system for several...
Login or Create an Account to see details.
CFO
athenahealth doesn’t have everything that we need to be truly patient centered. If they had the...
Login or Create an Account to see details.
CFO
A lot of promises have been made to us by athena on the revenue side. I was very hesitant to go with...
Login or Create an Account to see details.
CFO
athena hasn’t supported us very well through the COVD-19 crisis. Nobody was expecting the pandemic;...
Login or Create an Account to see details.
CFO
The downside of athena is that there is no flexibility. They are very rigid in that they control...
Login or Create an Account to see details.
CFO
The tax management side is centered around athena's proprietary rules engine. The problem that we...
Login or Create an Account to see details.
CFO
athena nickel-and-dimes to some extent. One of the arguments we are having with them is about how I...
Login or Create an Account to see details.
CFO
I don’t like how controlling the vendor is. We had to choose their bank, and we had to use a certain...
Login or Create an Account to see details.
CFO
The system hasn’t changed in the years that we have been with athena. They have no focus or vision....
Login or Create an Account to see details.
CFO
If athena gets the outcomes right, the support is not as important. We have had three or four...
Login or Create an Account to see details.
Featured Report
Preferences
Related Blogs
Keys to Winning in an Old Market: The Recipe for PM Success