athenaCollector
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User Commentary

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Analyst/Coordinator

I am happy with the tools that athenahealth provides. We can go out and assess whatever issues we...

May 2022
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VP/Other Executive

There are plenty of opportunities to learn new things that athenahealth has put into place. They...

May 2022
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VP/Other Executive

athenahealth keeps leaning heavily on their contract's force majeure clause, and it is causing us...

May 2022
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VP/Other Executive

athenaCollector’s integrations aren't perfect. We pay to get our own data back from the daily feed,...

May 2022
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Manager

We really like the way the system's rules engine scrubs claims. It gives extra time back to billing...

Apr 2022
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Manager

The list for working on on-hold claims is very available in the system, and it is easy to see at a...

Apr 2022
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Manager

I like that the system is easily accessible under a patient's account. Users can see what they need...

Apr 2022
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Manager

There are always little things in the system that I would like to see be improved, but the biggest...

Apr 2022
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Manager

The quality of support depends on who we get in touch with. athena is very departmentalized.

Apr 2022
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VP/Other Executive

The vendor is on the cutting edge of interfaces. We have so many different interfaces. The vendor is...

Apr 2022
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VP/Other Executive

The vendor is always putting new features and functionality into the system. We get something new...

Apr 2022
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VP/Other Executive

We are big fans of the system. When the vendor does the initial round of collections, they do a...

Apr 2022
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VP/Other Executive

The vendor has to be a partner to some extent because they are so integrated. We have regular...

Apr 2022
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COO

The product is a Band-Aid in that we need to acquire third-party vendors to fill gaps for things...

Mar 2022
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Manager

The product is complicated to use. athenahealth updated the product, so there is one screen where we...

Mar 2022
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Manager

athenahealth has boatloads of training. It is self-initiated training, so we have to choose to sit...

Mar 2022
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Director

I can navigate through athenaCollector very easily. It is unique for the management team because...

Feb 2022
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Director

We implemented athenaCollector during the COVID-19 crisis. Because of all the restrictions, we had...

Feb 2022
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Director

We have great templates in athenaCollector that are flexible, and we can tweak them here and there...

Feb 2022
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Physician

The training and implementation of the system is total chaos for the first few weeks to a month, but...

Feb 2022
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Physician

The updates we have had to the system have been very smooth and not disruptive. The online updates...

Feb 2022
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Physician

The vendor's support teams are really good about being proactive, and our customer service manager...

Feb 2022
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Director

athena’s interface team is very strong, but their interface standards are not consistent with...

Feb 2022
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Director

For the right organization, athenaCollector can be a good fit, but organizations really need to...

Feb 2022
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Director

I really enjoyed working with athena's technical team, but the vendor's overall architecture on...

Feb 2022
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Director

When we want to do certain things with athenaCollector, we have to buy the vendor's services to do...

Feb 2022
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Director

I swear athena does their releases weekly. They have a very iterative platform.

Feb 2022
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Director

We will not be working with athena in the future, but they have been responsive in spite of that.

Feb 2022
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Director

The software is great for what it does. It has great learning tools and is very straightforward. The...

Feb 2022
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Director

The product’s reporting is horrible because it is very prescriptive, so athena won't let us hit the...

Feb 2022
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Director

athenaCollector is athenahealth's sweet spot because they originated in practice management. The...

Feb 2022
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Director

The biggest gap for athenaCollector is the payment estimator for the time of service, including...

Feb 2022
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Director

The schedule administration, appointment-type management, and template management are complex in...

Feb 2022
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Director

athenahealth is proactive in terms of engaging in regulatory changes and keeping an eye on the...

Feb 2022
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VP/Other Executive

One of athenahealth's advantages is that lot of their services are included in the normal fee. That...

Feb 2022
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CIO

athenaCollector is on the expensive side of things, but we get really good RCM work from it. The...

Jan 2022
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CIO

I would probably buy athenaCollector again. athenahealth does a lot of things well, and I would...

Jan 2022
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CIO

We regularly evaluate athenaCollector. We have grown significantly, and our default model is to move...

Jan 2022
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CIO

The biggest downside of athenahealth's systems is that they use a general-practice model. That...

Jan 2022
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CIO

athenahealth tends to have a lot of pretty ideas, but when and how those ideas actually come through...

Jan 2022
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CIO

We have done a pretty good job of getting our contract to a point where we aren't nickel-and-dimed...

Jan 2022
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Manager

The A/R days probably need to be reconfigured. They are set up in a fashion that is a little bit too...

Jan 2022
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Manager

athena has such a robust billing system. If a claim needs some work, athena will actually do the...

Jan 2022
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COO

athenahealth was just purchased by some new private equity firms. I don't know how athenahealth is...

Jan 2022
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COO

athena does a nice job of making sure they don't oversell their product. I have never had a sales...

Jan 2022
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COO

Because athenaCollector is a web product, system changes take place across athena's network of...

Jan 2022
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COO

There are not a lot of à la carte items to purchase for athenaCollector. We get what we get.

Jan 2022
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Director

I felt completely betrayed and misled with athenaCollector. We have to manually touch claims much...

Jan 2022
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Director

We are having to buy extra products for athenaCollector because of things we didn't know that the...

Jan 2022
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Director

The eligibility verification of athenaCollector is far inferior to what we were using before. The...

Jan 2022
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Director

We know athenaCollector has the ability to pull in medical records from other systems, like Epic's...

Jan 2022
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CMO

We haven't received a lot of support from the vendor. We often have to look up CPT codes on the...

Jan 2022
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CMO

Our initial training was very rushed. During our go-live, the vendor brought in people with no...

Jan 2022
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CMO

The vendor's upgrades are pretty good. The vendor is able to do upgrades in the background, and our...

Jan 2022
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CMO

athenahealth outsources their support to an offshore company, but that company's people don't do a...

Jan 2022
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CMO

athenaCollector's clinical software runs very smoothly and handles documentation very well. However,...

Jan 2022
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Analyst/Coordinator

athena does share things with us from time to time. Right now, I see that they are working on claim...

Jan 2022
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Analyst/Coordinator

Working with athena has been a positive experience. Usually, with our customer success manager, we...

Jan 2022
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Director

There are some reports that I would like to see in the system. Those reports might already be in the...

Jan 2022
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Director

athenahealth's support people initially give canned answers. We have to dig a little before we can...

Jan 2022
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VP/Other Executive

I would give athenahealth a little bit of a low score for their phone and web support because of the...

Jan 2022
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CEO/President

athenahealth has done a better job of being proactive in the last couple of years. They are pretty...

Dec 2021
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CEO/President

I love athenaCollector's model. The vendor has skin in the game, so the better that we do, the...

Dec 2021
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CEO/President

I would like athenahealth to stay in their lane. They do some things very, very well. But when they...

Dec 2021
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CEO/President

When we were doing our first evaluation of athenaCollector, the vendor said that it could do pretty...

Dec 2021
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CFO

If I were sitting down with someone who didn’t know about the product or vendor, I would tell them...

Nov 2021
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CFO

If we were starting from scratch today, we would evaluate other products. It would be unlikely that...

Nov 2021
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CFO

From a day-to-day operations standpoint, the vendor keeps their promises. From a long-term...

Nov 2021
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CFO

The vendor charges for everything. If we have a special report or a change, there is a cost. During...

Nov 2021
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CFO

The system functions pretty well. There are still a few nagging problems, but they are minor. The...

Nov 2021
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CFO

Integration and interoperability are where the vendor has shortcomings. The longitudinal record is...

Nov 2021
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CFO

For day-to-day operations, we never have problems with the vendor's support, but how the vendor's...

Nov 2021
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CFO

Our day-to-day operations are quite good when we need to deal with the vendor for business problems...

Nov 2021
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CFO

The vendor has an archaic business model, and if they don’t change that, it could easily cause us to...

Nov 2021
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CFO

Generally, the system is expensive, and the vendor is not geared to work with organizations like...

Nov 2021
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CFO

I would tell others the pros and cons of the product. It works well, but we have to put up with some...

Nov 2021
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CFO

My overall satisfaction with the vendor waffles depending on who I am talking to. I have very high...

Nov 2021
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Director

If we were in the same situation that we were in when we bought the product initially, I would buy...

Nov 2021
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Director

athena keeps their promises. Like with any large EMR product, there could be little things that...

Nov 2021
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VP/Other Executive

athena has committees that work on trying to improve the product's functionality for the clinicians....

Nov 2021
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VP/Other Executive

athena gets all of the big things right, but there is little detail work that could be better. For...

Nov 2021
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VP/Other Executive

Nothing ever falls off a patient's medication list, and that is an issue. For example, if a patient...

Nov 2021
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Director

athenahealth stood out to us because of their connection to one of our other vendors. We decided...

Nov 2021
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Director

athenaCollector has a bunch of rule-based engines. Everything is automated in the system. If the...

Nov 2021
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Director

athenahealth sold us something that had major shortcomings in terms of its utility for providers and...

Nov 2021
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CIO

Overall, athenahealth is a pretty good vendor. They sell their customers on a lot of things that...

Nov 2021
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Manager

The clinical side of athenaCollector works really nicely, and I like a lot of things about it. It...

Nov 2021
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Manager

athena's implementations are average. I don't know how much of that is due to our local IT people...

Nov 2021
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Manager

athenaCollector imports results through a fax system, and apparently, there is someone in athena who...

Nov 2021
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Manager

Compared to other EMRs, I wouldn’t buy athenaCollector again. The reporting is really clunky, and...

Nov 2021
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Director

athenahealth is very much a partner. They want to be a partner probably more than we want them to...

Nov 2021
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Director

At first, we liked the model of athenahealth taking a percentage of what we collected because they...

Nov 2021
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Director

We love the interoperability of athenaCollector. It is easy to add new vendors and facilities for...

Nov 2021
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Director

We have had some items that haven't been fixed to our satisfaction. Some of the limitations of the...

Nov 2021
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Director

There is definitely some competition out there. I am on the fence about whether we would buy...

Nov 2021
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Director

I wish athenaCollector were a bit more user friendly for new folks. The release rollouts are slow.

Nov 2021
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Manager

athena is very transparent, and the system is user friendly.

Nov 2021
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CEO/President

We give athenahealth feedback on where we would like them to improve, but overall, we have been...

Nov 2021
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Director

Our account representative is so knowledgeable and willing to help. They are awesome. We are glad...

Nov 2021
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Director

We really can't get assistance from the client support center (CSC). The CSC is not usually able to...

Nov 2021
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Director

The co-pay collections reports are not the best and are not equipped to handle tertiary plans. We...

Nov 2021
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Director

athenaCollector is a solid product and does what it is intended to do. Our claims are processed...

Nov 2021
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Director

The reporting from athenaCollector is okay. It generates a generalized list. I would love a...

Nov 2021
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Manager

athenahealth used to make really good changes on the athenaCollector side, but those have not...

Nov 2021
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Manager

athenahealth built their company on taking denials on EOBs and putting in rules within the claims...

Nov 2021
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Manager

I love the claims worklist that athenahealth instituted a few years ago. It works well when we have...

Nov 2021
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Physician

We call athena and ask for support. There are things that don't work occasionally, but they are...

Nov 2021
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Physician

When we bring on a new provider or a part-time employee, it can be very expensive to get them...

Nov 2021
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Physician

athena has two different EMRs that they support. They have the athenaClinicals product, which is...

Nov 2021
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Physician

Regarding vendor executive involvement, we have to initiate whatever we need. We can occasionally...

Nov 2021
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Manager

The billing system is great. The turnaround time is good. Claims go out cleanly, and things are...

Nov 2021
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Manager

The detailed reporting and tracking functionalities work well. The functionality for reminder calls...

Nov 2021
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VP/Other Executive

There is a lot that I like about athenaCollector. The rules engine is pretty top notch. It helps...

Nov 2021
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VP/Other Executive

athenaCollector doesn't handle rural health clinic payments well.

Nov 2021
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CEO/President

We do a specific kind of billing, and athena had to create rules in the system to allow us to send...

Nov 2021
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CEO/President

athena schedules regular meetings with us. They make recommendations on what we are doing right or...

Nov 2021
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CEO/President

Sometimes it seems like the customer success representative doesn't know exactly what we are saying...

Nov 2021
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Director

There has been development on athenaCollector. athenaCollector helps our providers to track MACRA...

Nov 2021
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Director

We explained to the vendor how our facility was run, but the big promises weren't kept. When we talk...

Nov 2021
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Director

athenahealth's training materials are really good. They have a chat function for their support.

Nov 2021
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Director

athenahealth will reach out to whoever we want to integrate with. They have things set up to be able...

Nov 2021
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Director

We have a representative who is amazing. I have heard from other athenahealth clients that their...

Nov 2021
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Director

Our customer service manager is very good and helpful. We can always count on them to help, but we...

Nov 2021
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VP/Other Executive

The vendor's support team is very siloed. There isn't one person who knows all about the product. We...

Nov 2021
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VP/Other Executive

We have good involvement from the vendor on the executive level. We have a regular call with the...

Nov 2021
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VP/Other Executive

We are getting better outcomes on our A/R because we can transmit data to the vendor. They interpret...

Nov 2021
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Director

I love the reporting with athenaCollector. I love the ability to generate real-time reports. The...

Nov 2021
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Director

Sometimes the vendor's customer service people are not always helpful. We are seasoned clients, and...

Nov 2021
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Director

Some of the postings are not as accurate as they should be. Obviously, that can have a very big...

Nov 2021
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CEO/President

We are thrilled with the practice management system. athenaCollector is one piece of a cloud-based...

Nov 2021
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CEO/President

athena has a very strong client support team. We have frequent meetings to address any ongoing...

Nov 2021
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VP/Other Executive

Once someone is exposed to the APIs and has full control of integrations in the system, those things...

Nov 2021
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Director

The process for getting product enhancements is lengthy. athenahealth sends out polls, and we vote...

Nov 2021
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Director

athenahealth charges us for different service lines, but they don't charge for upgrades or anything....

Nov 2021
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Director

athenahealth's implementations for updates are okay. I don't have trouble with the implementations....

Nov 2021
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Director

There are so many executives at athenahealth because of the sheer size of the vendor and because...

Nov 2021
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Manager

athenaCollector is a cookie-cutter system. Everything in it works one way. That makes it easy to use...

Nov 2021
||
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Manager

athenahealth charges us for every little thing. We have a data warehouse feed where we can pull...

Nov 2021
||
(0)
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Manager

The system's upgrades are pretty seamless. If there is an error or if the vendor realizes that an...

Nov 2021
||
(0)
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Manager

The vendor's support could definitely be better. I don't know how their support was advertised, but...

Nov 2021
||
(0)
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Director

athenahealth should revamp athenaCollector. I realize that part of its billing and collection work...

Nov 2021
||
(0)
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Director

When recommending athenaCollector to others, I would let them know to be prepared. The solution...

Nov 2021
||
(0)
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Director

athenahealth needs to fix the solution's collections component. We have actually talked about...

Nov 2021
||
(0)
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VP/Other Executive

We have one flat price for athenaCollector, so I never have to delve into the invoices that I get. I...

Oct 2021
||
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VP/Other Executive

Sometimes, it takes athenahealth a while to take the ideas that I am looking for and put them into action....

Oct 2021
||
(0)
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Manager

athenaCollector is doing better. The vendor's biggest problem has been that they are so tied into...

Oct 2021
||
(0)
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Manager

Overall, our billing team has been able to use athenaCollector to get some really great information....

Oct 2021
||
(0)
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Manager

The biggest thing that we are struggling with right now is that we have a large percentage of...

Oct 2021
||
(0)
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Manager

athena does implementations very well. We don’t get much training because we have been on athena's...

Oct 2021
||
(0)
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Manager

athenaCollector is very stable. It is always available, and it performs the same way all the time....

Oct 2021
||
(0)
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Manager

athena could improve athenaCollector by having better user interfaces and soliciting more user...

Oct 2021
||
(0)
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Manager

We had some issues with our patients when they tried to pay on the patient portal. We also had...

Oct 2021
||
(0)
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Manager

athenahealth’s support people need to be better educated. When we have issues, we just don't feel...

Oct 2021
||
(0)
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Manager

athenahealth can do better with their product enhancements and get a little more updated with...

Oct 2021
||
(0)
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Manager

We have experienced a lot more glitches in the last couple of years than we have before. Having the...

Oct 2021
||
(0)
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Manager

The reconciling process in athenaCollector could be a lot better. We have a hard time reconciling...

Oct 2021
||
(0)
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Manager

One thing we like about athenaCollector is that the explanation of benefits is attached to the posting....

Oct 2021
||
(0)
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Manager

We would like the assistance-request process, which athenahealth calls opening a case, to be...

Oct 2021
||
(0)
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Manager

I could probably think of 50 different things that I wish were different with athenaCollector. I...

Oct 2021
||
(0)
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Manager

athenahealth is aware that they have some issues and is working on them. athenahealth is doing some...

Oct 2021
||
(0)
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CEO/President

Our parent organization is requiring a change to another EMR across the organization, so we will no...

Sep 2021
||
(0)
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CEO/President

athenahealth has everything on one version. That is their selling point. There is an ebb and flow in...

Sep 2021
||
(0)
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CEO/President

athenahealth has a model of paying as a percentage of collections, so we don't get extra fees unless...

Sep 2021
||
(0)
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CEO/President

athenaCollector makes it really easy to see the history of a patient's balance, where it came from,...

Sep 2021
||
(0)
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VP/Other Executive

athenaCollector is nicely integrated with the whole athenahealth suite from billing to the office. I...

Sep 2021
||
(0)
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Manager

I would for sure buy athenaCollector again. I love it because it does so much. I haven't gotten a...

Sep 2021
||
(0)
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Manager

The vendor doesn’t nickel-and-dime us because I am sure they would tell me up front if there was a charge....

Sep 2021
||
(0)
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Manager

When the vendor does upgrades, they let us know before the upgrades are done, and that is good. We...

Sep 2021
||
(0)
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Manager

athenahealth has a lot of training modules, and we have calls with our representative on a regular...

Sep 2021
||
(0)
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Manager

The vendor is so easy to contact. We can chat with them. I love that aspect the most because when I...

Sep 2021
||
(0)
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CEO/President

The only challenge that we have is that the fax management process is not what the vendor said it...

Sep 2021
||
(0)
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CEO/President

The vendor's executive involvement actually falls off pretty significantly after implementation.

Sep 2021
||
(0)
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Director

There are a few things in athenaCollector that I wish that the vendor would change. We can send the...

Sep 2021
||
(0)
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Director

The vendor's price structure gives us a set price. The vendor charges us a percentage of our...

Sep 2021
||
(0)
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Director

I don't have any recommendations for the vendor. They stay ahead of things. They look out and see...

Sep 2021
||
(0)
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Director

When we have an issue, we can create a case for the vendor's support team. We can also call and get...

Sep 2021
||
(0)
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Director

If an organization is looking for software that will do rural health claim billing, then they need...

Sep 2021
||
(0)
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CEO/President

The coding program in athenaCollector is extremely cumbersome because it involves passing codes back...

Sep 2021
||
(0)
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CEO/President

athenahealth's conversion team didn't spend any time addressing how to prepare for the conversion...

Sep 2021
||
(0)
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CEO/President

So far, athenahealth has kept their promises. However, one thing came up recently where we got an...

Sep 2021
||
(0)
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CEO/President

athenaCollector is a complex system, but overall, athenahealth's deal was just what we needed...

Sep 2021
||
(0)
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VP/Other Executive

The athena products work as athena told us they would, but we have also come to accept the...

Aug 2021
||
(0)
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VP/Other Executive

We have regular representatives assigned to us from athena who do a good job. They listen and try to...

Aug 2021
||
(0)
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VP/Other Executive

Our athenaCollector product remains largely unchanged since we got it, apart from minor upgrades....

Aug 2021
||
(0)
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VP/Other Executive

We have avenues to submit questions and cases to athena, but we do not work with anybody who is...

Aug 2021
||
(0)
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Manager

We don’t have a lot of follow-up from anyone from athena other than the account representative that...

Aug 2021
||
(0)
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Manager

There is a lack of training for the tag-on product, which is athenaCommunicator. We have struggled...

Aug 2021
||
(0)
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Manager

As far as I am concerned, my satisfaction will probably stay the same. Someone else might say...

Aug 2021
||
(0)
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Manager

Off the top of my head, there isn’t particularly anything that is a driving force. Questions come up...

Aug 2021
||
(0)
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CEO/President

athenahealth keeps their promises today. There was a period of time when athenahealth was struggling...

Aug 2021
||
(0)
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CEO/President

athena's technology does a dang good job when it comes to patient outcomes. athena is set to be able...

Aug 2021
||
(0)
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CNO

athena has given us a lot of functionality that they don’t charge us additional fees for.

Aug 2021
||
(0)
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CNO

The upgrade process with athena is about as good as it is going to get. There have been many...

Aug 2021
||
(0)
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CNO

Customer service is definitely athena’s biggest downfall. It is bad; it is hard to communicate with...

Aug 2021
||
(0)
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CNO

If we go to athena conferences or do their Webex meetings, they have their top-level people present.

Aug 2021
||
(0)
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CNO

athenaCollector is a pricey product, but we can’t do what we do without it, so athena gets their money....

Aug 2021
||
(0)
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CNO

athena gets out ahead of things before I even know about them. athena holds their own, particularly...

Aug 2021
||
(0)
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Manager

The issue with the product working as promoted could very well be a training issue. Sometimes we...

Aug 2021
||
(0)
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Manager

The system is pretty much doing everything that we need it to do. The reports are great. I would...

Aug 2021
||
(0)
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Manager

I haven’t experienced issues, but my staff has given me feedback about the support. When they have...

Aug 2021
||
(0)
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Manager

We get what we pay for. We get everything that came in our package. Anything additional is usually...

Aug 2021
||
(0)
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Director

athenaCollector does some reporting, but the reporting is certainly not to the level that we would...

Aug 2021
||
(0)
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Director

athenaCollector has a good road map. The solution is not there yet, but the vendor is always trying...

Aug 2021
||
(0)
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Manager

We are left on our own to figure out updates, so I wouldn't rate athenahealth's implementation...

Jul 2021
||
(0)
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Manager

The vendors that athenahealth works with have high fees. Since we work with athenahealth, we use...

Jul 2021
||
(0)
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Manager

We recently transitioned over to a new account representative, and so far, things have been...

Jul 2021
||
(0)
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COO

We had to escalate some issues that we were having. It took several months of meeting with the...

Jul 2021
||
(0)
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COO

One of the worst things that the vendor does is using their online community to try to drive change....

Jul 2021
||
(0)
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COO

The vendor sometimes misfiles CMS denials for things like DME, and they don't notify us when they...

Jul 2021
||
(0)
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COO

The vendor promised reductions in staff, but that never completely materialized.

Jul 2021
||
(0)
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Director

We have had a couple of reevaluations over the course of our relationship with athenahealth. Some of...

Jul 2021
||
(0)
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Director

athenahealth is very focused on the quality management and paid-for-performance aspects, so things...

Jul 2021
||
(0)
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CMO

I do not hear complaints about athenaCollector now, but I used to hear more. In the beginning,...

Jul 2021
||
(0)
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CMO

Our doctors think that there is a necessary evil in paying for athenahealth to do their billing, and...

Jul 2021
||
(0)
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CMO

When my friends in the medical field say that they are thinking of athenaCollector, I say that the...

Jul 2021
||
(0)
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CMO

One ding I hear about athenahealth is their call center. Sometimes there are longer wait times if...

Jul 2021
||
(0)
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Director

There are a few annoying things when we have changes to interfaces or integrations. athenahealth...

Jul 2021
||
(0)
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Director

athenaCollector does not meet all our needs. There are some gaps in the scheduling efficiency and in...

Jul 2021
||
(0)
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Director

Because of our longevity with the product, we often have to educate the vendor’s tier-one support...

Jul 2021
||
(0)
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CEO/President

The practice management piece is where athena's problem is.

Jul 2021
||
(0)
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CEO/President

athenahealth doesn't nickel-and-dime at all. We get charged a flat rate based on the number of collections....

Jul 2021
||
(0)
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 or  to see details.

CEO/President

We have a problem with the quality of athena's support people. We have a client representative who...

Jul 2021
||
(0)
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CEO/President

If athenahealth would work a bit more on their patient portal, that would be nice. For some reason,...

Jul 2021
||
(0)
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CEO/President

I would tell others that athenaCollector is one of the better products out there. It is reasonably...

Jul 2021
||
(0)
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CEO/President

Overall, the system is good. It isn't perfect, but if there were a perfect system, everyone would be...

Jul 2021
||
(0)
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CEO/President

The biggest issue I have with athenahealth is that our account representative changes all the time....

Jul 2021
||
(0)
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CEO/President

Our initial training from athenahealth was horrendous. They were not doing any one-on-one, on-site...

Jul 2021
||
(0)
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 or  to see details.

CEO/President

We don't deal with executives from athenahealth very often, but when we do, they usually do a good...

Jul 2021
||
(0)
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Analyst/Coordinator

I asked whether we could leave certain features out to cut down on the price, and that is just not...

Jul 2021
||
(0)
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Manager

We have struggled to work with athenahealth to update our billing rules correctly. In general, we...

Jul 2021
||
(0)
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 or  to see details.

Manager

athenaCollector is weaker than athenaClinicals, but athenaCollector has gotten better. In the last...

Jul 2021
||
(0)
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Manager

We changed our clinic structure in such a way that we have new billing rules for CMS. We struggled...

Jul 2021
||
(0)
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Manager

I can definitely see where athenahealth is putting more resources into making athenaCollector more...

Jul 2021
||
(0)
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VP/Other Executive

I give athenaCollector high scores. One reason is athenahealth's customer service. Our experience is...

Jun 2021
||
(0)
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VP/Other Executive

athenaCollector is a really strong product. athena has been very intentional in building out a smart...

Jun 2021
||
(0)
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VP/Other Executive

I rated athenahealth lower on executive involvement because we want a partnership. We would love to...

Jun 2021
||
(0)
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VP/Other Executive

athenahealth could specifically work on their ambulatory surgical center software. They don't have...

Jun 2021
||
(0)
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Analyst/Coordinator

The decision to purchase athenaCollector was made at a level above mine. If I had any input, I would...

Jun 2021
||
(0)
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Analyst/Coordinator

The vendor's support is horrible. I have several support cases open, and athenahealth has marked...

Jun 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

From the provider's perspective, this solution is very intuitive and easy to use. That is what sells...

Jun 2021
||
(0)
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Analyst/Coordinator

If we wanted to add another module, access our database, or write our own reports, the vendor would...

Jun 2021
||
(0)
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Analyst/Coordinator

When we first implemented the solution, some of athenahealth's implementation people didn't seem to...

Jun 2021
||
(0)
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Analyst/Coordinator

After our implementation, I had regular sessions with someone from athenahealth to talk about...

Jun 2021
||
(0)
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Analyst/Coordinator

athenaCollector is crowdsourced to some extent, like in offering up direct addresses. If we are...

Jun 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

We have a customer satisfaction manager who is very accessible. We can call or email them at any...

Jun 2021
||
(0)
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CEO/President

athenahealth is getting better at keeping their promises. Shortly after we went live, it really...

Jun 2021
||
(0)
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 or  to see details.

CEO/President

The training for athenaCollector was a little poorer in the beginning, but it is getting a little...

Jun 2021
||
(0)
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 or  to see details.

Manager

The only downside to the athena system is that on occasion, I can't figure out the problem....

Jun 2021
||
(0)
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Manager

I would absolutely buy the system again. athena listens to their clients, visits every issue, and...

Jun 2021
||
(0)
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Manager

The athena system checks insurance for eligibility days ahead of time. It notifies us whether the...

Jun 2021
||
(0)
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Director

The tool is user friendly. It is very reliable and requires very minimal maintenance. The minimal...

Jun 2021
||
(0)
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 or  to see details.

Director

I am not seeing an upward trend with athenahealth. The support is horrible, and the response time is...

Jun 2021
||
(0)
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 or  to see details.

Director

There are some areas of enhancements that athenahealth is not focused on. I don't feel like the...

Jun 2021
||
(0)
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 or  to see details.

CEO/President

athenaCollector would have a better value if it had a lower price point. Its cost is a constant...

Jun 2021
||
(0)
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 or  to see details.

CEO/President

Our billing department is super happy with athenaCollector. The vendor comes out with updates fairly...

Jun 2021
||
(0)
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 or  to see details.

CEO/President

I have an athenahealth expert who I have to deal with. I communicate with that person...

Jun 2021
||
(0)
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Director

athenaCollector is strong because it is cloud based. That makes it stable, and athenahealth takes...

Jun 2021
||
(0)
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<