athenaCollector Commentary

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"Road map" is a dirty term at our organization at this point because athenahealth has beautiful,...

athenaCollector is feeling a little long in the tooth some days, but it is fine. We can still tell...

athenaCollector definitely utilizes the co-source model, which is where athenahealth manages...

athenahealth does a really nice job with training. If I didn't have to do anything on my own to...

When I call athenahealth's support people, I usually already have an idea of the direction they need...

athenaCollector is user friendly, and the vendor is always making changes based on industry...

One of the benefits of athenaCollector is that we can configure settings so that text messages and...

athenahealth charges us an awful lot of money, and I still have an awful lot of FTEs. If the vendor...

athenahealth is way too late to the AI game, and they're not putting enough resources into it. The...

Support is an ongoing problem with athenahealth. As an example, they come on-site and do in-depth...

There's a lot that needs to be fixed in athenaCollector. They sell their solution and talk it up as...

athenahealth does training videos, which are really great. But as a user who has been on the system...

Everything is a little more expensive, but especially in the FQHC market. FQHCs are typically on a...

Regarding athenahealth's long-term plans, I'm excited about how they've redeveloped the platform...

We looked at other vendors a few years ago when athenahealth was struggling to figure out how to...

athenahealth's long-term strategy of thinking like a payer has been the biggest benefit from working...

athenahealth could do better at training. They focus strongly on the clinical area. Their training...

When we contact athenahealth, we get somebody offshore on the first and second lines of support. The...

I would not choose athenaCollector again. The issue is the back end. What we do with the solution is...

The markets with smaller populations are vastly underserved in athenahealth's model. athenahealth's...

athenahealth has a prompt turnaround time. They will address situations in a timely manner and come...

athenahealth’s support team is usually pretty quick, but sometimes the responses they give are not...

There are pieces of athenaCollector that don’t work quite how I would like them to. Those workflow...

We are very engaged with athenahealth, all the way to the CEO level.

When an organization uses multiple offerings from athenahealth, there is a consolidation of various...

athenahealth has continued developing athena Collector. They stalled out for a while, but now they...

From our revenue cycle team members' perspective, athenahealth is already developing some of their...

We use a third-party solution for electronic billing statements because athenaCollector’s...

athenahealth doesn't quickly meet requests for changes to athenaCollector. It is not that things are...

We have our athenahealth customer success manager, and they are a great asset. We meet with them...

athenaCollector's reporting is very robust, so for our revenue cycle management piece, we get a lot...

athenahealth’s customer service is good. Anytime I call with a ticket, the agents work with me and...

A lot of things with athenaCollector are self-taught, but in the last upgrade, the vendor held more...

athenaCollector does our payment posting, and they don't always review the EOB and put things into...

I like athenaCollector's efficiency, especially in payment posting and cash flow. The system helps...

athenahealth has a lot of add-on services, but I don’t think the prices are unfair or too high....

The specific and tangible benefits our organization has seen from using multiple athenahealth...

athenahealth provides extensive written education with their upgrades, and the training overall is...

athenahealth has done a good job with us with their insights dashboard. It provides us with some...

athenaCollector is a little more complicated, and it isn't as easy to use as the EHR. Sometimes we...

athenahealth’s support people have good intentions, but they don’t always solve the problem; they...

I would like to have a better view of the claim, regardless of where it is in the process. In other...

I would stay with athenahealth because most other sites in our organization have solutions from...

We are looking at EHRs that fit our business goals and at what will be the most efficient for our...

We always have issues with the vendor's support. That seems to be a big pain point for us at times...

We seem to be doing well with athenaCollector. athenahealth has definitely made some improvements....

The benefit of using multiple solutions from one vendor is that things are within the platform if...

The frontline support is poor. We have to regularly have our representative escalate tickets and...

athenahealth does regular upgrades, and with a recent upgrade, they didn’t do enough testing, and...

We have regular calls with our athenahealth representative, and we present all our gripes to them....

athenahealth has a very good onboarding process with good training, but I wish it were more...

athenahealth occasionally comes up with unexpected costs for different integrations that they have....

By using multiple solutions from athenahealth, our organization can be more consistent throughout...

athenahealth is always working on future things, and that is nice. They have already implemented...

A lot of times, when we report a problem, athenahealth will generally announce that there is an...

Some things in the solution don't work quite as promised, and we have to scramble on our side to...

athenahealth is still not quite where they could be. The vendor isn't great at resolving concerns in...

There is no additional ongoing training for athenaCollector. With athenahealth, it is hard to get in...

When we use multiple athenahealth products, we like that everything is integrated and works together...

I definitely haven't heard any negative comments about athenaCollector. athenahealth really tries to...

There is always room for improvement with athenaCollector's functionality. There are certain things...

athenaCollector integrates well with external sources.

We have access to everyone at athenahealth, from support staff to the president. If someone needs to...

athenaCollector works for both new and experienced staff members. It guides users by pointing out...

athenaCollector does payment posting poorly. I would focus on what other companies offer for payment...

athenaCollector rolled out a new page last year. I find it too busy and not organized in a way that...

athenaCollector’s training relies on modules. They give us the basics, but we figure out the tricks...

The functionality within athenaCollector is impressive. athenaCollector’s custom rules engine is...

athenahealth does good releases, and they provide information ahead of time. If we have questions,...

If the industry could pick up the payers' claim numbers, that would be very helpful. I spend weeks...

When we got athenaCollector, it seemed complete, but there were many gaps. Some things drop into...

We have seen value come back from athenaCollector in our ability to scale it. When we went live on...

athenahealth's road map looks good. athenahealth is just starting to use some AI to reduce burdens...

athenaCollector is integrated. The main benefit of using it is that we can use the same system to...

We have had some interesting times with athenahealth. At one point, an implementation we did with...

Coming from our previous system many years ago, athenahealth's products are a one-stop shop. We used...

Unfortunately, athenaCollector is in our long-term plans. On a day-to-day basis, the software is...

We have been working with virtual credit cards for years now, and the vendor was supposed to be able...

athenahealth did really well with handling the Change Healthcare crisis because a lot of other...

The implementation with athenahealth was hard. The vendor just doesn't have any support right now....

athenahealth does well with integration. We have several comanagement agreements, and we have to do...

In terms of whether I would recommend athenahealth, I would tell others the pros and cons. I would...

One plus about athenahealth is that we are not getting nickel-and-dimed. athenaCollector is very...

athenaCollector has a lot of AI things already embedded into it. We use the system's ambient AI...

One thing athenahealth does really well is that when they make an update, they provide both images...

The benefit to using one EHR vendor for everything is continuity. Trying to keep everything in...

We would buy athenaCollector again. It works seamlessly with our clinical product. We can use our...

We didn't have an option for self-check-in through athenaCollector, so we used one of their...

The system helps with payment collection by posting remittance advice codes that come back. It even...

athenahealth does a very good job of keeping us up-to-date on all of the new things that are coming...

athenahealth needs to have more direct contact with us so that they aren't leaving support cases out...

A specific and tangible benefit that our organization has realized by using multiple solutions has...

athenaCollector is easy. Whenever we can leverage an athenahealth tool or product, it keeps...

athenahealth is trying to deliver new technology that meets our needs, but it is just not there yet....

athenahealth doesn't promise things. They literally start conversations by saying they can't promise...

I don't get a lot of training. It is very self-directed by the client. We train athenahealth sometimes....

athenahealth’s support is better than it used to be. With the people we deal with, we do get help.

Looking at everything that is out there that we have used in the past for prior life experiences,...

We have expanded some of the partnerships and our interface with athenahealth. We have started to...

athenahealth does not avoid charging for every little thing. They are very good at charging. There...

athenahealth benefits us by being connected in Washington DC, building out the product for the...

Some people will complain that the percentage is a little too high for athenaCollector. People have...

We recently experienced some good involvement with athenahealth’s executive leadership. We were just...

I don't believe athenahealth has AI solutions on their road map. We are looking at outside vendors...

I have regular meetings with our athenahealth representative, who follows up on things fairly well....

athenahealth's system is like an iPhone; it comes through with basic stuff, but to get it to do what...

For current upgrades, athenahealth releases notes and lets us know over and over again when our next...

There were things that athenahealth promised us at the go-live that they knew were technology gaps....

There are a lot of different things in athenaCollector where I think the vendor had good intentions,...

I do think athenahealth is paying attention to some of the negative things now where they hadn’t...

In the system, if there is an issue that we can't fix on our own or that we need help with, we open...

It is smoother to use multiple products from athenahealth. It is smoother to go between the...

When we went live some time ago, we were extremely dissatisfied with the implementation....

athenahealth is really good about solving things. They have a lot of people on their support team....

I have used other applications where users have to click a hundred times to get to where they need...

The overall thing I would tell someone about my experience with athenahealth is that I am very...

There are a couple of areas where athenaCollector doesn’t meet our needs, but they are things that...

athenahealth has avoided charging for every little thing. They have done some things that were...

This was only an issue at the start, but athenahealth took over our payment posting. If an...

athenahealth’s support people are pretty good. When we have a problem, they quickly escalate the...

On the billing end, the benefit of using multiple solutions from athenahealth is the way information...

Our implementation of athenaCollector was amazing. We might have been lucky. athenahealth uses a lot...

Surprisingly, my experience with athenahealth has been mostly positive. If someone were coming from...

We intentionally selected athenahealth mainly because of our history with them, as well as...

We have had to use best-in-breed marketplace vendors whose solutions will integrate back to...

athenahealth certainly has a vision. I see a product road map every six months between customer...

athenahealth's support is slow.