athenaCollector Commentary

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athenahealth has a good EHR and PM system, but we just wish we did not have to go to outside vendors...

I think athenaCollector is pretty consistent. athenahealth has done a good job of trying to make...

I’m not that happy with athenahealth because of their support. When we put in a support ticket, it’s...

athenahealth's portal is weak at this point from a patient standpoint. We've tried to use their...

athenaCollector is pretty easy for our billers to use as a billing platform. It is pretty easy to...

athenahealth has a training program, and they have online videos. When we bought the program, they...

I like athenahealth and would choose them again as our top EHR vendor because the solution works...

athenahealth does have good ideas, and they do get implemented. They're continually upgrading and...

athenaCollector would be a great product if we didn't pay so much for athenahealth RCM Services to...

athenahealth's support is awful. We'll ask a question about a particular claim, and at first we get...

athenahealth has a huge learning portal with videos and training sessions, and they're constantly...

athenaCollector is a perfectly great product. There's nothing at all wrong with it. It works really...

athenahealth produces a good amount of training materials, like videos and learning management...

Most of athenahealth’s customer base is doing billing and claims as a service. It is billed as a...

I'd like to see athenahealth add more AI features before claims go out, especially for checking...

athenahealth does really well at training, but a lot of the training is outdated compared to the...

What Epic's system has that athenaCollector doesn't is better money management. I live in the...

I put in tickets with athenahealth all the time. One example was that certain claims were submitted...

athenaCollector is continually evolving, and I like that. It's such a large product that...

athenaCollector is meeting our needs. There are enhancements we'd all like to see, but we've had to...

The athenaCollector payment posting is atrocious. The users don't balance to a daily charge amount....

athenahealth has a good vision. I'd like to see them achieve it. I think they're working really hard...

athenaCollector is still not solving all of our problems. It is pretty easy for people to use. It's...

From a cost perspective, athenaCollector is competitive.

I'd like to see athenahealth improve some of the functionality of athenaCollector, like some of the...

A lot of the training our providers receive comes from our internal team. Most of our team has been...

"Road map" is a dirty term at our organization at this point because athenahealth has beautiful,...

athenaCollector is feeling a little long in the tooth some days, but it is fine. We can still tell...

athenaCollector definitely utilizes the co-source model, which is where athenahealth manages...

athenahealth does a really nice job with training. If I didn't have to do anything on my own to...

When I call athenahealth's support people, I usually already have an idea of the direction they need...

athenaCollector is user friendly, and the vendor is always making changes based on industry...

One of the benefits of athenaCollector is that we can configure settings so that text messages and...

athenahealth charges us an awful lot of money, and I still have an awful lot of FTEs. If the vendor...

athenahealth is way too late to the AI game, and they're not putting enough resources into it. The...

Support is an ongoing problem with athenahealth. As an example, they come on-site and do in-depth...

There's a lot that needs to be fixed in athenaCollector. They sell their solution and talk it up as...

athenahealth does training videos, which are really great. But as a user who has been on the system...

Everything is a little more expensive, but especially in the FQHC market. FQHCs are typically on a...

Regarding athenahealth's long-term plans, I'm excited about how they've redeveloped the platform...

We looked at other vendors a few years ago when athenahealth was struggling to figure out how to...

athenahealth's long-term strategy of thinking like a payer has been the biggest benefit from working...

athenahealth could do better at training. They focus strongly on the clinical area. Their training...

When we contact athenahealth, we get somebody offshore on the first and second lines of support. The...

I would not choose athenaCollector again. The issue is the back end. What we do with the solution is...

The markets with smaller populations are vastly underserved in athenahealth's model. athenahealth's...

athenahealth has a prompt turnaround time. They will address situations in a timely manner and come...

athenahealth’s support team is usually pretty quick, but sometimes the responses they give are not...

There are pieces of athenaCollector that don’t work quite how I would like them to. Those workflow...

We are very engaged with athenahealth, all the way to the CEO level.

When an organization uses multiple offerings from athenahealth, there is a consolidation of various...

athenahealth has continued developing athena Collector. They stalled out for a while, but now they...

From our revenue cycle team members' perspective, athenahealth is already developing some of their...

We use a third-party solution for electronic billing statements because athenaCollector’s...

athenahealth doesn't quickly meet requests for changes to athenaCollector. It is not that things are...

We have our athenahealth customer success manager, and they are a great asset. We meet with them...

athenaCollector's reporting is very robust, so for our revenue cycle management piece, we get a lot...

athenahealth’s customer service is good. Anytime I call with a ticket, the agents work with me and...

A lot of things with athenaCollector are self-taught, but in the last upgrade, the vendor held more...

athenaCollector does our payment posting, and they don't always review the EOB and put things into...

I like athenaCollector's efficiency, especially in payment posting and cash flow. The system helps...

athenahealth has a lot of add-on services, but I don’t think the prices are unfair or too high....

The specific and tangible benefits our organization has seen from using multiple athenahealth...

athenahealth provides extensive written education with their upgrades, and the training overall is...

athenahealth has done a good job with us with their insights dashboard. It provides us with some...

athenaCollector is a little more complicated, and it isn't as easy to use as the EHR. Sometimes we...

athenahealth’s support people have good intentions, but they don’t always solve the problem; they...

I would like to have a better view of the claim, regardless of where it is in the process. In other...

I would stay with athenahealth because most other sites in our organization have solutions from...

We are looking at EHRs that fit our business goals and at what will be the most efficient for our...

We always have issues with the vendor's support. That seems to be a big pain point for us at times...

We seem to be doing well with athenaCollector. athenahealth has definitely made some improvements....

The benefit of using multiple solutions from one vendor is that things are within the platform if...

The frontline support is poor. We have to regularly have our representative escalate tickets and...

athenahealth does regular upgrades, and with a recent upgrade, they didn’t do enough testing, and...

We have regular calls with our athenahealth representative, and we present all our gripes to them....

athenahealth has a very good onboarding process with good training, but I wish it were more...

athenahealth occasionally comes up with unexpected costs for different integrations that they have....

By using multiple solutions from athenahealth, our organization can be more consistent throughout...

athenahealth is always working on future things, and that is nice. They have already implemented...