athenaCollector
Filtered view: All

Subject Expert
Aaron Gleave
Research Director
KLAS Research Director - Aaron Gleave
 
View Advanced Filters
Advanced Filters
Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
COO

Implementation and Training

The vendor has revamped all of their training, and that training is actually quite good.

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

We have a really good relationship with athenahealth, and a lot of that is because of our...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We are implementing a digital check-in solution that actually integrates with athenaCollector....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

Our problem with athenaCollector is really that we have had it for too long, so we have some old...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I like the revenue cycle processing functionality. I also like the rules athenahealth puts in place...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The system's ease of use is really good, but some things aren't intuitive.

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I would like the customer billing piece to be improved. It is limited. If there is a balance due and...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

athenahealth isn’t charging for every little thing. I put in suggestions, and the vendor either...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

athenahealth has been delivering new technology that meets our needs. Ironically, the new technology...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We are very happy with the reporting functionality in athenaCollector and with the work that...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

athenaCollector is pretty much a self-service software system, and it is not bad. The product has a...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We worked through some posting issues with the program, but those issues caused big headaches for a...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We have a new customer service manager, and that person seems very responsive. We have had customer...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

athenahealth does not have the manpower to complete the processes they need to in order to be...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Sales and Contracting

When we purchased the system, athenahealth said they were going to upgrade the scheduling system,...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

athenahealth provides resources to help us, but we must find where those resources are. Unless we...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

If athenahealth does what they are supposed to, then athenaCollector is very helpful. It is great...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

I like the product's ease of use and our ability to see what is going on behind the scenes. I can...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

athenahealth delivers new technology on a regular basis. athenahealth manages the software in their...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

athenahealth has good support people who are responsive. If I have an open ticket, they don't let it...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have an assigned representative that works with us on a regular basis. We have frequent calls...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

athenahealth is overcharging us. They take a percentage of what we collect, and we are always trying...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

athenaCollector gives us the ability to get electronic eligibility and do electronic medication overrides....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

I don’t have any intention to continue with athena. We have seen a significant decline in...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The vendor provides pretty robust labor on the back end, and they post payments. They work on...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

I have open tickets with the vendor that haven’t been resolved for months, and those tickets are for...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Lessons Learned

The product’s previous state is a great option, especially for small to midsized groups. I don’t...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We had a rough transition with athenahealth’s product, but then we reached our stride, and we have...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Our AR days are at a very good level, so we are happy with the product. athenahealth experienced...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

athenahealth thought they were making some strides, but we didn't see any changes. We have seen some...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Without a doubt, athenahealth waited too long to identify their backlog and create a plan of action....

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

athenahealth has made promises that they have not kept. I do not think they always know the scope of...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

When we brought up our concerns about promises athenahealth has not kept, they worked with us in...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Our invoices with athenahealth are very standard; we do not have a lot of nickel-and-diming from the...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

One of the things we should have looked at differently is athenahealth’s service metrics on manual...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

ROI / Cost (care and feeding)

athenaCollector is not really my area, but I know that as far as credentialing with providers goes,...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

ROI / Cost (care and feeding)

We have a large, complex group. Our implementations are pretty consistent, but we end up having to...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Functionality and Upgrades

I think that there are things that athenahealth could improve on, but for what the product does, it...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Interfacing and Integration

If the system has an Achilles heel, it is its integration. The product struggles to integrate with...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Functionality and Upgrades

As we push toward value-based care, there is a lot of the system that doesn't work really well. I...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Service and Support

I have zero problems working with people at athenahealth who are empowered to help me solve my...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The level of support we get depends on the time of day that we call. We have to call first thing in...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Some of the issues that we are having started a while back, and I have many claims that I can't bill...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

One of the issues that we have had is with trying to get some new labs integrated within...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

There are some things that athenahealth updates well to make the system function better and more...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

There are things that are very frustrating about athenaCollector. Some of the vendor’s reporting...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Win/Loss - Why they were selected (by current clients)

I would buy athenaCollector again because I really don’t like our current EHR system. But there...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Sometimes athenahealth is very good, and things are included. Sometimes there are reports that need...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

athenahealth sends surveys to get their customers' input on what the vendor could improve. The...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

athenahealth doesn’t nickel-and-dime us at all, but it would be nice if the system were a little...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

There are some things that a partner group is doing that I would really like to see athenahealth do....

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The system is pretty intuitive and easy to use. We don’t have challenges with staff learning the...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

The phone support and the web support could be improved in terms of timeliness. A lot of times, the...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

athenahealth struggled this year with staffing, and therefore, they have not been able to meet...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

The rules engine is very helpful in that it helps us assure that clean claims go out.

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

athenaCollector schedules our patients and collects money. The product works fine. The vendor is...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The support for athenaCollector on all ends is not living up to our expectations.

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

athenaHealth does a good job about having a lot of different scales of clients. The vendor's ability...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We have been having some issues with the administrative functions after an update. The functions...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

athenaCollector is difficult because of the vendor's services. athenahealth has people that are...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Technology

We have issues with athenaCollector. athenahealth has this system where they try to really help, and...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

It is quite nice that we don’t have to keep up the integration with the payers. We can keep up with...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

athenaCollector is not well integrated with other healthcare systems or third-party organizations,...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Overall, we are pretty happy with athenaCollector. Things have been up and down, but now things have...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

athenahealth has to be more responsive. Customers used to be very important to the vendor...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

It was difficult when we added athenaCollector. From day one, the team that uses it has not been...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

athenaCollector is integrated with the portal and the EMR from athenahealth. athenahealth systems...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

athenaCollector could be better. The setup and the way it handles the billing process are very...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

It is a different world to have someone else working my claims like athenahealth. I am used to...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

We feel like we are cleaning up things sometimes, and that can be frustrating. Before, we were...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Requests seem to go very smoothly. They are all tracked through cases that can be accessed at any...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

If I were talking to a peer considering the product, I would say the enrollment section is something...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

athenahealth is up front with charges, and we are constantly able to negotiate as many additions as...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The support team is probably the biggest negative in trying to support athenahealth’s product. The...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Rolling out new updates causes issues. We have test environments and test interfaces, and...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

I have heard what it costs to have athenahealth’s product rather than some of the other ones on the...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

On athenaCollector, it is easy to get the cash in and to work with insurance companies. We do well...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Sales and Contracting

athenahealth sells one thing, and we get something else. athenahealth could improve the payment...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Lessons Learned

I would not recommend any of athena’s products because athena forces clients with athenaCollector to...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

athenahealth seems to be more focused on getting new clients than on keeping the old ones happy. The...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

After the implementation of athenaCollector, we had to suggest a lot more training sessions than...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

One thing I would like for athena’s executives to consider is that athena uses a system of making...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have had some big issues with athenaCollector in terms of getting our clinic set up the correct...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

From the standpoint of someone managing a facility, it has been easy to set up the system to work...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The support from athenahealth is good. I have regularly occurring calls with our account managers.

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Service and Support

We can get passed around when we reach out to athenahealth with problems. Getting things to the...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Functionality and Upgrades

athenaCollector is not intuitive for our end users. The product needs to have full integration with...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

Based on everything I have seen and been involved with, athena’s support is good. However, if we...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

I haven't come to a situation with athenahealth where the vendor was going to charge us extra. The...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

Everything in the system is integrated and works well.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Functionality and Upgrades

The only reason to pick athena's system is to use it from a billing perspective because athena...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

ROI / Cost (care and feeding)

When people are looking at this system, I tell them that they are going to compare this product to...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

During the COVID-19 pandemic, athenahealth was not meeting their promised goals for timely posting....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

athenaCollector offers transparency in revenue cycle management, so I am able to report on nearly...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I would like to have the ability to customize athenahealth's claims follow-up process when that team...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

We are disappointed in our account manager. athenahealth assigns somebody who we can reach out to if...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

athenaCollector can be more difficult to use than some of athenahealth's other modules because the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

athenahealth does a great job at doing their research and providing forums for us to post questions...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Sometimes it is frustrating when we have downtime in a busy clinic, but that may not all be...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Functionality and Upgrades

There is room for improvement with athenaCollector. Our end users complain about the claims...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Functionality and Upgrades

The ability for a patient to pay in multiple ways and the notifications that patients get in...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

We are assigned a customer success manager to each account, and even though we have that personal...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

athenahealth takes a really long time to do things. They don't deliver on our timelines....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Overall, athenahealth provides a good service, but they could make improvements. athenahealth could...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I want athenahealth's staff to be better trained on the issues. Sometimes it is easier not to log a...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Implementations and recent upgrades go smoothly with athenahealth. They are pretty good at getting...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The vendor is very siloed. One person knows just the piece for API for patients, and another person...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We have been able to bend athenaCollector to our will and basically make the product work for us....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

The vendor doesn't avoid charging for every little thing. The data extracts for the vendor's data...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

Once we received a resource on any task, we were able to get done what we needed to from an...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The vendor needs to improve their time frame for completing things. The vendor will eventually...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Implementation with external vendors is less than ideal. We have discovered issues with some of...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Technology

We recently suffered downtime that lasted for a couple of hours. The last downtime we had was...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

My app support team acts like a superuser access for our regular billing team. The team was able to...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The ease of use is poor in terms of the anesthesia part because charge entry is a nightmare. We have...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

ROI / Cost (care and feeding)

I make a habit of looking at what systems are on the market every few years to see whether someone...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

athenahealth has had some little glitches over the years as they have reworked themselves as a...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

I am happy with the tools that athenahealth provides. We can go out and assess whatever issues we...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

There are plenty of opportunities to learn new things that athenahealth has put into place. They...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Sales and Contracting

athenahealth keeps leaning heavily on their contract's force majeure clause, and it is causing us...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

athenaCollector’s integrations aren't perfect. We pay to get our own data back from the daily feed,...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We really like the way the system's rules engine scrubs claims. It gives extra time back to billing...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The list for working on on-hold claims is very available in the system, and it is easy to see at a...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I like that the system is easily accessible under a patient's account. Users can see what they need...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

There are always little things in the system that I would like to see be improved, but the biggest...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The quality of support depends on who we get in touch with. athena is very departmentalized.

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

The vendor is on the cutting edge of interfaces. We have so many different interfaces. The vendor is...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The vendor is always putting new features and functionality into the system. We get something new...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

We are big fans of the system. When the vendor does the initial round of collections, they do a...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The vendor has to be a partner to some extent because they are so integrated. We have regular...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Functionality and Upgrades

The product is a Band-Aid in that we need to acquire third-party vendors to fill gaps for things...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product is complicated to use. athenahealth updated the product, so there is one screen where we...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

athenahealth has boatloads of training. It is self-initiated training, so we have to choose to sit...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I can navigate through athenaCollector very easily. It is unique for the management team because...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

We implemented athenaCollector during the COVID-19 crisis. Because of all the restrictions, we had...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We have great templates in athenaCollector that are flexible, and we can tweak them here and there...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Implementation and Training

The training and implementation of the system is total chaos for the first few weeks to a month, but...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Implementation and Training

The updates we have had to the system have been very smooth and not disruptive. The online updates...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Service and Support

The vendor's support teams are really good about being proactive, and our customer service manager...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

athena’s interface team is very strong, but their interface standards are not consistent with...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

For the right organization, athenaCollector can be a good fit, but organizations really need to...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

I really enjoyed working with athena's technical team, but the vendor's overall architecture on...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

When we want to do certain things with athenaCollector, we have to buy the vendor's services to do...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I swear athena does their releases weekly. They have a very iterative platform.

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

We will not be working with athena in the future, but they have been responsive in spite of that.

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The software is great for what it does. It has great learning tools and is very straightforward. The...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The product’s reporting is horrible because it is very prescriptive, so athena won't let us hit the...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

athenaCollector is athenahealth's sweet spot because they originated in practice management. The...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The biggest gap for athenaCollector is the payment estimator for the time of service, including...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The schedule administration, appointment-type management, and template management are complex in...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

athenahealth is proactive in terms of engaging in regulatory changes and keeping an eye on the...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Sales and Contracting

One of athenahealth's advantages is that lot of their services are included in the normal fee. That...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

athenaCollector is on the expensive side of things, but we get really good RCM work from it. The...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

I would probably buy athenaCollector again. athenahealth does a lot of things well, and I would...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Future Outlook

We regularly evaluate athenaCollector. We have grown significantly, and our default model is to move...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

The biggest downside of athenahealth's systems is that they use a general-practice model. That...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

athenahealth tends to have a lot of pretty ideas, but when and how those ideas actually come through...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

We have done a pretty good job of getting our contract to a point where we aren't nickel-and-dimed...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The A/R days probably need to be reconfigured. They are set up in a fashion that is a little bit too...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

athena has such a robust billing system. If a claim needs some work, athena will actually do the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Other Observations & Comments

athenahealth was just purchased by some new private equity firms. I don't know how athenahealth is...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Sales and Contracting

athena does a nice job of making sure they don't oversell their product. I have never had a sales...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Functionality and Upgrades

Because athenaCollector is a web product, system changes take place across athena's network of...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

ROI / Cost (care and feeding)

There are not a lot of à la carte items to purchase for athenaCollector. We get what we get.

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I felt completely betrayed and misled with athenaCollector. We have to manually touch claims much...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We are having to buy extra products for athenaCollector because of things we didn't know that the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The eligibility verification of athenaCollector is far inferior to what we were using before. The...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

We know athenaCollector has the ability to pull in medical records from other systems, like Epic's...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Service and Support

We haven't received a lot of support from the vendor. We often have to look up CPT codes on the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Implementation and Training

Our initial training was very rushed. During our go-live, the vendor brought in people with no...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Functionality and Upgrades

The vendor's upgrades are pretty good. The vendor is able to do upgrades in the background, and our...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Future Outlook

athenahealth outsources their support to an offshore company, but that company's people don't do a...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Functionality and Upgrades

athenaCollector's clinical software runs very smoothly and handles documentation very well. However,...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

athena does share things with us from time to time. Right now, I see that they are working on claim...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Working with athena has been a positive experience. Usually, with our customer success manager, we...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

There are some reports that I would like to see in the system. Those reports might already be in the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

athenahealth's support people initially give canned answers. We have to dig a little before we can...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

I would give athenahealth a little bit of a low score for their phone and web support because of the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

athenahealth has done a better job of being proactive in the last couple of years. They are pretty...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

I love athenaCollector's model. The vendor has skin in the game, so the better that we do, the...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

I would like athenahealth to stay in their lane. They do some things very, very well. But when they...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Sales and Contracting

When we were doing our first evaluation of athenaCollector, the vendor said that it could do pretty...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles