athenaCollector
Filtered view: All
Subject Expert
Chris Clune
Research Director
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Product, Value
athenahealth is supposed to keep up on changing rules, and there have been a couple that have...
Login or Create an Account to see details.
Value
The product is not cheap, and athenahealth does charge us quite a bit for extra things.
Login or Create an Account to see details.
Product
There is some missing functionality in athenaCollector. The problem is that we have no control over...
Login or Create an Account to see details.
Product
I like that everything is clean and very automated within the product. Things go out, come back, and...
Login or Create an Account to see details.
Product
Some improvements I would like to see would be to be able to build more front-end scrubs so that the...
Login or Create an Account to see details.
Loyalty, Product
athenahealth’s product is a total integrated practice management solution. That is nice for us. As...
Login or Create an Account to see details.
Operations, Product
There is a lot of granularity to athenaCollector. I get that because of how the vendor started out...
Login or Create an Account to see details.
Relationship, Operations
I would like to see the team from athenahealth trained a little better. I feel like they are a bit...
Login or Create an Account to see details.
Product
athenaCollector is user friendly for end users. It is the layout that makes it user friendly. We...
Login or Create an Account to see details.
Relationship, Product
Sometimes we cannot balance things because there are times that the numbers just don’t match up in...
Login or Create an Account to see details.
Product
It would be nice if athenaCollector could be a bit more customizable and could have more...
Login or Create an Account to see details.
Product
athenaCollector is not very intuitive, and the product is cumbersome. It is just hard to work with athenahealth....
Login or Create an Account to see details.
Relationship, Product
When the interface is down, a lot of times, we don't get any notification from athenahealth. We have...
Login or Create an Account to see details.
Operations
The workflow in athenaCollector is very clean, and even a CEO can figure out how to use...
Login or Create an Account to see details.
Value
Overall, athenaCollector is just a much easier system to use in a lot of ways. The product is very...
Login or Create an Account to see details.
Value
As athenahealth has gone through a few private equity companies, the services have deteriorated...
Login or Create an Account to see details.
Product
I like the fundamental integration of the athenaCollector product. The integration includes a lot of...
Login or Create an Account to see details.
Product
athenahealth has started a process to automate OCR for things like ID cards and identifying the...
Login or Create an Account to see details.
Operations
athenahealth has a very well-developed training program. They have web-based training as well as...
Login or Create an Account to see details.
Relationship
We meet with our athenahealth account manager regularly, and we get a lot of information from them....
Login or Create an Account to see details.
Operations, Product
athena always throws something little in athenaCollector during their regular upgrades. The things...
Login or Create an Account to see details.
Product, Value
athenaCollector does some good because it makes us aware of things about payers that we may not be...
Login or Create an Account to see details.
Operations
athena has overcome a lot with athenaCollections and processing claims. They lost a lot of people,...
Login or Create an Account to see details.
Value
athenahealth takes a percentage of everything we do. They historically have not nickel-and-dimed us....
Login or Create an Account to see details.
Culture, Value
athenaCollector is very pricey, and I am not very pleased with athenahealth's pricing. They are...
Login or Create an Account to see details.
Relationship
I get frustrated sometimes with athenahealth’s online support team not really resolving issues the...
Login or Create an Account to see details.
Relationship
For the most part, athenahealth doesn’t claim to do something they are not going to do. They will...
Login or Create an Account to see details.
Product
athenaCollector is an easy system for the staff to use. The system is very clear and concise as to...
Login or Create an Account to see details.
Relationship, Value
athenahealth's product is not catered to our facility type, so we have had ongoing issues...
Login or Create an Account to see details.
Relationship, Product
athenaCollector’s strength is that it is user friendly for our providers as well as our staff....
Login or Create an Account to see details.
Culture, Relationship, Product
The salespeople said they could do interoperability between athenaCollector and our EMR, but they...
Login or Create an Account to see details.
Relationship
athenahealth does a good job of alerting people to what is coming up, but it seems like whenever...
Login or Create an Account to see details.
Product, Value
athenaCollector is pretty straightforward, so that is nice. It is clean, and it is pretty obvious...
Login or Create an Account to see details.
Operations, Product
For upgrades, athenahealth gives templates with information, updates, videos, and demos well ahead...
Login or Create an Account to see details.
Relationship
There are times when something happens without athenahealth informing me, but once I call the vendor...
Login or Create an Account to see details.
Product
We would like a credentialing process within the system so that we can say what doctors are allowed...
Login or Create an Account to see details.
Product
The product could be improved if the vendor created some steps on the front end to prevent denials...
Login or Create an Account to see details.
Product
When a patient sees a provider for the first time, we have to go in and create a new CPT code....
Login or Create an Account to see details.
Culture
The vendor does a good job with balanced budget agreement billing. They can create a claim for the...
Login or Create an Account to see details.
Relationship
I like the fact that the vendor posts on their to-do quickly. They can get items done quickly, and...
Login or Create an Account to see details.
Product, Value
We have patients that have Medicare, and Medicare payments come on a card. Those payments take a bit...
Login or Create an Account to see details.
Relationship
athenahealth does a good job of keeping up with insurance shenanigans. athenahealth does a good job...
Login or Create an Account to see details.
Product, Value
I would recommend more frequent quality assurance checks on payment posting validity. Over the last...
Login or Create an Account to see details.
Relationship
When we have any type of issue with athenaCollector, we can create a case through the vendor’s help...
Login or Create an Account to see details.
Product
I have worked with other systems that have been more difficult and less user friendly, so I would...
Login or Create an Account to see details.
Relationship, Operations
Sometimes athenahealth helps us with things, and we have to undo what the vendor does. Our...
Login or Create an Account to see details.
Culture, Product, Value
athenahealth sells athenaCollector as a very transparent, reportable product, and their reporting...
Login or Create an Account to see details.
Loyalty, Relationship, Product
There are certain interfaces we hold that athenahealth’s team has worked very well with us on...
Login or Create an Account to see details.
Relationship, Product
athenahealth is offering claims working services that aren't really working for us, and we find they...
Login or Create an Account to see details.
Product
We have a problem with athenaCollector. Patients are getting bills that they shouldn't be getting,...
Login or Create an Account to see details.
Product
The system's patient portal and app all need work. They are very outdated. With the system, we have...
Login or Create an Account to see details.
Product, Value
athenaCollector is very different than what we have internally. We have had to pull back a lot on...
Login or Create an Account to see details.
Loyalty, Product
The vendor is improving their scheduling capabilities and the way their system looks internally. We...
Login or Create an Account to see details.
Loyalty, Relationship, Operations
athenaCollector truly is a cloud service, so we are beholden to the vendor's schedule, but they give...
Login or Create an Account to see details.
Relationship
If I were talking to a peer about athenaCollector, I would tell them it is an excellent product. The...
Login or Create an Account to see details.
Loyalty, Relationship
I have been able to talk to an executive about some potential improvements, and I have found them to...
Login or Create an Account to see details.
Relationship
Supposedly, athena does a lot of the work for us, but I am not sure they always do it very well....
Login or Create an Account to see details.
Operations
Previously, the vendor’s training was lacking, but they are trying to revamp it to make it more user...
Login or Create an Account to see details.
Relationship, Product
athenaCollector is getting better. The issues with staffing and COVID-19 hurt us a lot and put us...
Login or Create an Account to see details.
Product
Our staff has to do a lot of claim holds, so our staff has to input a lot of rules, and there ends...
Login or Create an Account to see details.
Loyalty, Loyalty
athenaCollector is one of the worst revenue cycle management platforms out there, but there are...
Login or Create an Account to see details.
Relationship, Relationship, Operations, Operations, Product, Product
The system has downtime, and athenahealth is inconsistent when it comes to applying updates....
Login or Create an Account to see details.
Relationship, Relationship
athenahealth's people aren't empowered enough to deliver on some things. They are siloed and...
Login or Create an Account to see details.
Product, Product
athenaCollector's anesthesia functions are horrible. They are an afterthought. We also had to build...
Login or Create an Account to see details.
Culture, Culture, Value, Value
athenahealth's business model is to charge for every single thing, and they are always looking for...
Login or Create an Account to see details.
Relationship, Relationship, Operations, Operations
Due to the vendor's web services, the vendor has been very good with integration. The one thing that...
Login or Create an Account to see details.
Product, Value
I like that we can build rules into the claims to try to support less manual labor from our billing...
Login or Create an Account to see details.
Product
It can be kind of an intricate process to build rules, and because athenahealth takes on some...
Login or Create an Account to see details.
Relationship, Product
athenaCollector meets our needs, but the vendor needs to do a better job of helping small group...
Login or Create an Account to see details.
Relationship
When I have an issue, I have a lot of trouble getting to the right person and getting my issue...
Login or Create an Account to see details.
Product, Value
Sometimes athena doesn't allow us enough time to apply a credit to an account a patient paid before...
Login or Create an Account to see details.
Culture, Value
I would like for athena to improve the ease of paying a bill for an elderly patient. If athena is...
Login or Create an Account to see details.
Product
The platform is cumbersome. It is hard to go in and fix something because we have to understand all...
Login or Create an Account to see details.
Operations
The implementation of the platform was a nightmare. The trainers that came to our office were very...
Login or Create an Account to see details.
Product
The process of doing the billing and putting in the codes needs to be easier. The processes are hard...
Login or Create an Account to see details.
Relationship, Product
I wish there were another line for the management of the platform. I understand that the COVID-19...
Login or Create an Account to see details.
Culture, Relationship, Operations
athenahealth is very good about telling us when they are going to update things. Unless we call in,...
Login or Create an Account to see details.
Relationship
athenaCollector is awful. It is difficult to get help on a regular basis. When we start a case with...
Login or Create an Account to see details.
Product
The best thing about athenaCollector is that we can be on the clinical side and look at the...
Login or Create an Account to see details.
Product
The only thing that I have struggled with in this tool is integration with our hospital software,...
Login or Create an Account to see details.
Product
One of the issues that athenaCollector has is that it doesn't do injury cases very well on the RCM...
Login or Create an Account to see details.
Product
I think a lot of people take this system for granted; it is pretty robust. It is more robust than...
Login or Create an Account to see details.
Relationship
The athenaCollector side is a mess. The vendor says they are doing things for us to take the...
Login or Create an Account to see details.
Relationship, Value
We have had an issue with payments getting posted. The vendor knows this, and they are in the...
Login or Create an Account to see details.
Loyalty
I am hoping that the vendor addresses and fixes the errors and that the platform works much better....
Login or Create an Account to see details.
Operations
The vendor has not done any recent training for us. We have asked athenahealth to come out and train...
Login or Create an Account to see details.
Loyalty, Relationship
athenahealth has a good vision of where they want to go, and the things that they put out are the...
Login or Create an Account to see details.
Product
I would like it if the vendor could improve their refund process. That process is very manual right...
Login or Create an Account to see details.
Operations
athenahealth's training has gotten better. We haven't had all of our people take advantage of the...
Login or Create an Account to see details.
Relationship
The vendor provides us with people who are empowered to help us, but that might be because we scream...
Login or Create an Account to see details.
Product
I like athenaCollector's rules engine, and its reporting options are phenomenal. Those are my...
Login or Create an Account to see details.
Product
athenaCollector's reporting is robust. There are a few difficult things in working the claims, and...
Login or Create an Account to see details.
Product
We like the scheduling feature in the program. The rules are different for in-house scheduling than...
Login or Create an Account to see details.
Relationship
The product had a hiccup, and there was immediate communication. There was follow-up communication,...
Login or Create an Account to see details.
Culture, Product
athenaCollector works pretty much as the vendor tells us it will. Our staff feels like...
Login or Create an Account to see details.
Value
athenahealth doesn’t charge us unexpectedly. When there is a cost, they tell us, but some of the...
Login or Create an Account to see details.
Relationship, Operations
When athenahealth implements something, they email us, but they are not doing much of anything with...
Login or Create an Account to see details.
Product
athenahealth needs to work on interfacing athenaCollector with general ledgers because they...
Login or Create an Account to see details.
Culture, Relationship
Coming out of the COVID-19 pandemic, athenahealth had several significant service backlogs on...
Login or Create an Account to see details.
Product
Despite some service issues, the vendor’s collections and economic side are good. I like the...
Login or Create an Account to see details.
Relationship
The vendor’s customer service team is good. We get dedicated people and good, dedicated service.
Login or Create an Account to see details.
Relationship, Product
The vendor needs to build better clinical decision support and handle specialties better. The vendor...
Login or Create an Account to see details.
Operations, Product
I like the ease of use within athenaCollector. The product has an intuitive workflow compared to...
Login or Create an Account to see details.
Relationship, Product
The integrations athenaCollector has with the EMR portal and third-party applications are the best...
Login or Create an Account to see details.
Loyalty, Product
The most important thing we want from athenahealth is two-factor authentication that is compliant...
Login or Create an Account to see details.
Relationship
athenahealth needs to work on getting their response times back to what they were before the...
Login or Create an Account to see details.
Culture, Relationship, Product
athenaCollector works the way the vendor said it would. Our problem is more with trying to...
Login or Create an Account to see details.
Relationship, Product
We like the speed with which athenaCollector posts things without making a tremendous number of...
Login or Create an Account to see details.
Relationship, Product
athenaCollector is good at working through our cases over the phone or by submitting a case to fix...
Login or Create an Account to see details.
Relationship, Product
athenaCollector could do a better job of notifying clients of things that cannot be done through the...
Login or Create an Account to see details.
Relationship
The vendor’s executives give us their names. I don’t normally see them taking any action that does...
Login or Create an Account to see details.
Relationship
The vendor encourages certain metrics for us that typically people wouldn’t be looking for.
Login or Create an Account to see details.
Relationship
Our athenaCollector experts are not as skilled as they should be. If we had a more skilled person...
Login or Create an Account to see details.
Operations
There wasn’t sufficient follow-up after initial training, and the vendor’s virtual training was less...
Login or Create an Account to see details.
Operations
The vendor is excellent with their training support. They create PowerPoint presentations that we...
Login or Create an Account to see details.
Relationship
We have a customer success manager who is responsible for meeting with us. They meet with us...
Login or Create an Account to see details.
Operations
One of the things that athenahealth advertises all the time is that they will do coaching for us,...
Login or Create an Account to see details.
Product
There are benefits to using athenaCollector, and we certainly hope the vendor gets their act...
Login or Create an Account to see details.
Operations
The vendor has revamped all of their training, and that training is actually quite good.
Login or Create an Account to see details.
Relationship
We have a really good relationship with athenahealth, and a lot of that is because of our...
Login or Create an Account to see details.
Loyalty, Product
We are implementing a digital check-in solution that actually integrates with athenaCollector....
Login or Create an Account to see details.
Product
Our problem with athenaCollector is really that we have had it for too long, so we have some old...
Login or Create an Account to see details.
Product
I like the revenue cycle processing functionality. I also like the rules athenahealth puts in place...
Login or Create an Account to see details.
Operations, Product
The system's ease of use is really good, but some things aren't intuitive.
Login or Create an Account to see details.
Product
I would like the customer billing piece to be improved. It is limited. If there is a balance due and...
Login or Create an Account to see details.
Value
athenahealth isn’t charging for every little thing. I put in suggestions, and the vendor either...
Login or Create an Account to see details.
Product
athenahealth has been delivering new technology that meets our needs. Ironically, the new technology...
Login or Create an Account to see details.
Product
We are very happy with the reporting functionality in athenaCollector and with the work that...
Login or Create an Account to see details.
Operations, Product
athenaCollector is pretty much a self-service software system, and it is not bad. The product has a...
Login or Create an Account to see details.
Relationship
We worked through some posting issues with the program, but those issues caused big headaches for a...
Login or Create an Account to see details.
Relationship
We have a new customer service manager, and that person seems very responsive. We have had customer...
Login or Create an Account to see details.
Product, Value
athenahealth does not have the manpower to complete the processes they need to in order to be...
Login or Create an Account to see details.
Culture
When we purchased the system, athenahealth said they were going to upgrade the scheduling system,...
Login or Create an Account to see details.
Relationship
athenahealth provides resources to help us, but we must find where those resources are. Unless we...
Login or Create an Account to see details.
Relationship, Product
If athenahealth does what they are supposed to, then athenaCollector is very helpful. It is great...
Login or Create an Account to see details.
Product
I like the product's ease of use and our ability to see what is going on behind the scenes. I can...
Login or Create an Account to see details.
Operations
athenahealth delivers new technology on a regular basis. athenahealth manages the software in their...
Login or Create an Account to see details.
Relationship
athenahealth has good support people who are responsive. If I have an open ticket, they don't let it...
Login or Create an Account to see details.
Relationship
We have an assigned representative that works with us on a regular basis. We have frequent calls...
Login or Create an Account to see details.
Culture, Value
athenahealth is overcharging us. They take a percentage of what we collect, and we are always trying...
Login or Create an Account to see details.
Product
athenaCollector gives us the ability to get electronic eligibility and do electronic medication overrides....
Login or Create an Account to see details.
Value
I don’t have any intention to continue with athena. We have seen a significant decline in...
Login or Create an Account to see details.
Product
The vendor provides pretty robust labor on the back end, and they post payments. They work on...
Login or Create an Account to see details.
Relationship
I have open tickets with the vendor that haven’t been resolved for months, and those tickets are for...
Login or Create an Account to see details.
Value
The product’s previous state is a great option, especially for small to midsized groups. I don’t...
Login or Create an Account to see details.
Product
We had a rough transition with athenahealth’s product, but then we reached our stride, and we have...
Login or Create an Account to see details.
Relationship
Our AR days are at a very good level, so we are happy with the product. athenahealth experienced...
Login or Create an Account to see details.
Loyalty, Relationship
athenahealth thought they were making some strides, but we didn't see any changes. We have seen some...
Login or Create an Account to see details.
Relationship
Without a doubt, athenahealth waited too long to identify their backlog and create a plan of action....
Login or Create an Account to see details.
Culture, Relationship
athenahealth has made promises that they have not kept. I do not think they always know the scope of...
Login or Create an Account to see details.
Relationship
When we brought up our concerns about promises athenahealth has not kept, they worked with us in...
Login or Create an Account to see details.
Culture, Value
Our invoices with athenahealth are very standard; we do not have a lot of nickel-and-diming from the...
Login or Create an Account to see details.
Relationship
One of the things we should have looked at differently is athenahealth’s service metrics on manual...
Login or Create an Account to see details.
Product, Value
athenaCollector is not really my area, but I know that as far as credentialing with providers goes,...
Login or Create an Account to see details.
Value
We have a large, complex group. Our implementations are pretty consistent, but we end up having to...
Login or Create an Account to see details.
Culture, Product
I think that there are things that athenahealth could improve on, but for what the product does, it...
Login or Create an Account to see details.
Product
If the system has an Achilles heel, it is its integration. The product struggles to integrate with...
Login or Create an Account to see details.
Loyalty, Product
As we push toward value-based care, there is a lot of the system that doesn't work really well. I...
Login or Create an Account to see details.
Relationship
I have zero problems working with people at athenahealth who are empowered to help me solve my...
Login or Create an Account to see details.
Relationship, Operations
The level of support we get depends on the time of day that we call. We have to call first thing in...
Login or Create an Account to see details.
Relationship, Value
Some of the issues that we are having started a while back, and I have many claims that I can't bill...
Login or Create an Account to see details.
Product
One of the issues that we have had is with trying to get some new labs integrated within...
Login or Create an Account to see details.
Product
There are some things that athenahealth updates well to make the system function better and more...
Login or Create an Account to see details.
Relationship, Product
There are things that are very frustrating about athenaCollector. Some of the vendor’s reporting...
Login or Create an Account to see details.
Product
I would buy athenaCollector again because I really don’t like our current EHR system. But there...
Login or Create an Account to see details.
Value
Sometimes athenahealth is very good, and things are included. Sometimes there are reports that need...
Login or Create an Account to see details.
Featured Reports
Preferences