Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-801-226-5120.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Practice Management on your dashboard or bookmark under

(Your Products / Your Organization's Products)


athenaCollector Comments
Filtered view: All

KLAS Research Director - Aaron Gleave
Subject Expert

Aaron Gleave

Research Director

aaron.gleave@klasresearch.com

 
View Advanced Filters
Advanced Filters
Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Related Blogs

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Practice Management on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Manager

We are left on our own to figure out updates, so I wouldn't rate athenahealth's implementation...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendors that athenahealth works with have high fees. Since we work with athenahealth, we use...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We recently transitioned over to a new account representative, and so far, things have been...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

We had to escalate some issues that we were having. It took several months of meeting with the...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

One of the worst things that the vendor does is using their online community to try to drive change....

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

The vendor sometimes misfiles CMS denials for things like DME, and they don't notify us when they...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

The vendor promised reductions in staff, but that never completely materialized.

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have had a couple of reevaluations over the course of our relationship with athenahealth. Some of...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

athenahealth is very focused on the quality management and paid-for-performance aspects, so things...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

I do not hear complaints about athenaCollector now, but I used to hear more. In the beginning,...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Our doctors think that there is a necessary evil in paying for athenahealth to do their billing, and...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

When my friends in the medical field say that they are thinking of athenaCollector, I say that the...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

One ding I hear about athenahealth is their call center. Sometimes there are longer wait times if...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are a few annoying things when we have changes to interfaces or integrations. athenahealth...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

athenaCollector does not meet all our needs. There are some gaps in the scheduling efficiency and in...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Because of our longevity with the product, we often have to educate the vendor’s tier-one support...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The practice management piece is where athena's problem is.

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

athenahealth doesn't nickel-and-dime at all. We get charged a flat rate based on the number of collections....

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We have a problem with the quality of athena's support people. We have a client representative who...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

If athenahealth would work a bit more on their patient portal, that would be nice. For some reason,...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

I would tell others that athenaCollector is one of the better products out there. It is reasonably...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Overall, the system is good. It isn't perfect, but if there were a perfect system, everyone would be...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The biggest issue I have with athenahealth is that our account representative changes all the time....

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Our initial training from athenahealth was horrendous. They were not doing any one-on-one, on-site...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We don't deal with executives from athenahealth very often, but when we do, they usually do a good...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I asked whether we could leave certain features out to cut down on the price, and that is just not...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have struggled to work with athenahealth to update our billing rules correctly. In general, we...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

athenaCollector is weaker than athenaClinicals, but athenaCollector has gotten better. In the last...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We changed our clinic structure in such a way that we have new billing rules for CMS. We struggled...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I can definitely see where athenahealth is putting more resources into making athenaCollector more...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I give athenaCollector high scores. One reason is athenahealth's customer service. Our experience is...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

athenaCollector is a really strong product. athena has been very intentional in building out a smart...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I rated athenahealth lower on executive involvement because we want a partnership. We would love to...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

athenahealth could specifically work on their ambulatory surgical center software. They don't have...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The decision to purchase athenaCollector was made at a level above mine. If I had any input, I would...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor's support is horrible. I have several support cases open, and athenahealth has marked...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

From the provider's perspective, this solution is very intuitive and easy to use. That is what sells...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

If we wanted to add another module, access our database, or write our own reports, the vendor would...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When we first implemented the solution, some of athenahealth's implementation people didn't seem to...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

After our implementation, I had regular sessions with someone from athenahealth to talk about...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

athenaCollector is crowdsourced to some extent, like in offering up direct addresses. If we are...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have a customer satisfaction manager who is very accessible. We can call or email them at any...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

athenahealth is getting better at keeping their promises. Shortly after we went live, it really...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The training for athenaCollector was a little poorer in the beginning, but it is getting a little...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The only downside to the athena system is that on occasion, I can't figure out the problem....

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would absolutely buy the system again. athena listens to their clients, visits every issue, and...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The athena system checks insurance for eligibility days ahead of time. It notifies us whether the...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The tool is user friendly. It is very reliable and requires very minimal maintenance. The minimal...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am not seeing an upward trend with athenahealth. The support is horrible, and the response time is...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are some areas of enhancements that athenahealth is not focused on. I don't feel like the...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

athenaCollector would have a better value if it had a lower price point. Its cost is a constant...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Our billing department is super happy with athenaCollector. The vendor comes out with updates fairly...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

I have an athenahealth expert who I have to deal with. I communicate with that person...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

athenaCollector is strong because it is cloud based. That makes it stable, and athenahealth takes...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

athenaCollector is not geared specifically toward our specialty, and that has been an adjustment. We...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

One issue I have with athenaCollector is that we have a very popular type of insurance claim that...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Initially, our experience with athenaCollector was that it worked fairly well. The compensation...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

A while ago, we did a large implementation, and athena completely missed the mark on that one. It...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We can't reach the top people at athenahealth. That is impossible.

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

athenahealth has specific support teams for each specialty.

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

athena struggles to post payments accurately, and our interim rate adjustment increased our A/R....

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

athena does well at generating a PIN and getting us to the right department right away, and that...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Nothing is distributed knowledge. Despite assurances, athena doesn't have a deep understanding of...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our point person at athena is a rock star.

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor is in great shape. However, our cost of collections is double the national average....

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our A/R has been well managed ever since we have been on the athena system. Instead of wasting time...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

athenaCollector uses a traditional, calendar-based scheduling process. It requires the schedulers to...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

From a collection and billing standpoint, we are really happy with athenahealth. Our experience with...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

athenaCollector hasn't delivered exactly what the vendor promised. We still have to dedicate our own...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

The biggest problem with the system's quality is that we have workflows that are very specific, and...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

With athenaCollector, dropped claims take forever to deal with if they go out of the system. The...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Instead of having everything come in as ERA, everything has come in on paper. We have to make a lot...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

It is too expensive to hire a biller in our area. That is why we haven't left athenaCollector. The...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

I have a team of collectors. Our outgoing claims work about 95% of the time. However, things can...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There is no perfect system, but this system gets the job done. The system gives a practice the...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The COVID-19 pandemic terribly disrupted some of the new things that would have been great if we...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

If the vendor and our internal organization were on the same page, things would run very smoothly....

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

athenahealth needs to improve their integration support. They offshore the support to India. With...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

In terms of the CARES Act, there was a disconnect between athenahealth's legal representation and...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

athenahealth wants to charge for some of the integration costs that come from not being able to...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

What athenahealth is doing well recently is their senior leadership is publishing and being held...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have worked on other systems that were far better than athenaCollector. I feel like it is lacking....

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Since our implementation, I believe athena has put out some better training videos and some other...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I really would love to talk to somebody from athena. We don’t have somebody from athena who sees our...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

athenaCollector is supposed to work claims, and there are times when it is not working the claims in...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

athenaCollector is a bit cumbersome to work with. The claims worklist does not give adequate...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Resubmitting a claim if payments from a payer have been made is frustrating, to say the least. There...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The implementation for athenaCollector was very poor. There was essentially no real support. It was...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

athena now has a functionality where we can chat with a representative. That is really a great...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When working claims, the denial reasons overlap. For credits on an account, there are several...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The support I get when I have billing needs is great. If athenahealth sees that I am not getting...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is always rolling out new technology, so much so that it would be better if I could have...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would buy this system again. It is nice to have everything integrated. The system meets my needs....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don’t feel like I got the best training on the product. I learn as I go and put in tickets when I...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

athenahealth could improve their patient registration and process of picking an insurance package....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We have pulled in someone from athenahealth that would understand our complaints and frustrations...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

It is really hard to bill with athenaCollector. We switched to it because athenahealth would do our...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The product's ability to work as promoted is dismal. The UDS failed miserably, and the number of...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

athenahealth charges a lot. Anytime we want a special report built, athenahealth charges for X...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

athenaCollector's ease of use is very good. The system is pretty user friendly.

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We are supposed to upgrade to a new version of athenaCollector in the next several months. I don't...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor got us interoperability within our lab and hospital, but they did not have the...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is fairly easy to navigate, and it works logically with our end users' workflow.

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

It is questionable whether this product is part of our long-term plans at this point. They are...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Based on this year, I would not recommend this product to others. If an organization has a high...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

For any issue, I need to create a ticket and talk to a person by email or message, and sometimes it...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has a very good structure, but they sometimes have a long case list, and we do not always...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Having an account manager who is responsible and works hard and closely with our account is key....

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system is easy to use. The vendor is very clear in their instruction, and they provide good...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has an issue with the interface. It still works and serves its purpose, but it does have...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We would purchase this product again. The system has its limitations, and no system is perfect. I...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would like faster resolutions to problems we are having from the vendor. The vendor also only...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

In the beginning, athenahealth avoided charging for every little thing, but things have been...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor's service is awful. The vendor has taken their phone support and outsourced most of it....

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

In terms of proactivity, the vendor tries to roll things out or thinks they are going in a certain...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Upgrades are so bumpy with athenahealth. The vendor puts out quarterly upgrades, and a few weeks...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

athenahealth was leveraging a lot of the implementation services via a third-party team. I found the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

My one big issue with athenahealth is that they don’t have an encounter number. They have claims and...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

athena has been very good about providing additional information and resources to help us through COVID-19....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are still some issues to work out. The vendor is pretty good at coming up with new technology....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor has made some changes to what they support within the last year, and I haven't been...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Due to our pricing structure, I know exactly what our charges are going to be every month. At the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The best thing about athena's system is that we can see everything. If we put the map in the system,...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor sends us information all the time. They are always trying to innovate and be forward...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The gap between the sales pitch and reality was a little bit too big. I haven't seen a sales pitch...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

There is some inconsistency in the vendor's electronic funds transfer management that they need to...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor's support is pretty responsive when we have collector issues. If we have some problem...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is very good at educating us and telling us what is going to happen and giving us...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

athena tries to keep all their promises. But sometimes certain promises fall lower on their priority...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

athena has a site where clients can enter suggestions, and they will fix things based on how many...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

athenaCollector is easy to use. It is just time consuming, and there are a lot of clicks. Once...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Nine times out of ten when we open a case, the answer we get from the support people is...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have an account manager from athena who is awesome. That person helps us with everything we need....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If I recommended athena to friends, they would have to go through a go-live. And that would be...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The theme we see is that athenahealth almost gets things right, but then they let us down. I would...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We often let athenahealth know about problems before they know about those problems. athenahealth is...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I am not sure whether athenahealth keeps all of their promises. They at least don't keep their...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

With athenaCollector, we are able to bill for all of our services, but it has been harder to manage...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

athenahealth has done much better lately with upgrades. The new leadership is more transparent with...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Billing in athenaCollector is very good and very reliable. The reporting functionality is robust,...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Scheduling is easy in athenaCollector. It is laid out very nicely and makes sense.

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

We are pretty happy with the overall product quality from athenahealth. I thought our implementation...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

athenaCollector is very smart, and it has a lot of rules that help us get all the dollars possible...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

It would be good if athenaCollector were a little more user friendly. There are a lot of clicks...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

From a timeline perspective, there are some things that slip through the cracks here and there, but...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would give the vendor a high rating for their ongoing support. It has actually gotten a little bit...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

athenaCollector could be better in terms of communication with payers. Oftentimes, we have to build...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor is starting to outsource a portion of initial implementations to an outside company, and...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The product gives the information that we need in a clear way to help us make decisions. It is a...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

This solution is an excellent practice management system. It is much better than our EMR....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

athenaCollector works very well. There are some things that we can't do with business analytics in...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The vendor is not creating new technology, but they do continue to meet our needs.

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The vendor really only drives quality in practice management and financial reporting. I would give...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor does a great job of support with their upgrades. During the COVID-19 pandemic,...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor has good videos, but the videos are a little difficult to navigate. That is my only...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor's support people don't answer our questions appropriately when we open cases. The people...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have a vendor executive who we can escalate issues to. The vendor always asks us to open a case...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don't usually get my questions answered when I ask for web support. I hear back, but the support...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There is a section on the home screen that we see all the time that alerts us when there are any...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

My biggest beef with the software is getting money in the door. The A/R functionality is difficult...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like the vendor's billing summary screen. I like the claim worklist design. I like the way we can...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I want athena to improve the appointment scheduling display. It stacks providers on top of each...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The billing side is pretty good. We thought we would be able to reduce our number of staff members...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

athena doesn’t charge for every little thing, and that is very nice.

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

I like the product. It does a really good job, but my needs are constantly changing because I work...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

I am kind of sandwiching every criticism with a compliment, but that is just the reality of things....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I can’t give athenahealth a perfect score for not charging for every little thing. There are a lot...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system does as good of a job as it can. I wish that athenahealth didn’t outsource their billing;...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The key thing to athenahealth is their team and customer service across all of their offerings....

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

athenahealth's executives are very involved in the sales process, but not so much after that.

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF