athenaCollector Commentary
Filtered view: All
Subject Expert
Chris Clune
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Product
Some of the things we have asked athenahealth for have taken a while to get, but we have finally...
Login or Create an Account to see details.
Relationship, Product
We experienced everything with COVID-19, but athenahealth’s integrated telehealth product came out...
Login or Create an Account to see details.
Loyalty
We are moving away from athenaCollector because our corporate team wants all the practices to be on...
Login or Create an Account to see details.
Operations, Product
I like a lot of the athenahealth features much better than the other options on the market....
Login or Create an Account to see details.
Relationship, Operations
We have a dedicated athenahealth representative who we meet with regularly, but if there is...
Login or Create an Account to see details.
Relationship
If we put a ticket in and send it via athenahealth’s portal and if our issue is not urgent, it takes...
Login or Create an Account to see details.
Relationship, Product
I would like more ease with connecting the dots between the clinical side and the billing side for...
Login or Create an Account to see details.
Operations
athenahealth could have a more live environment to play in where we could test things like upgrades...
Login or Create an Account to see details.
Operations
There is no ongoing training, and we are dissatisfied. We need ongoing training.
Login or Create an Account to see details.
Culture
We have had a lot of discussions with athenahealth about their billing. For example, we had to...
Login or Create an Account to see details.
Product
We don't love athenaCollector. We always want the user experience and user-friendliness to be the...
Login or Create an Account to see details.
Relationship, Product
athenahealth doesn’t keep all of their promises. Having a stable product is one of their promises,...
Login or Create an Account to see details.
Product
athenahealth still needs to improve their patient engagement area. They delivered some functionality...
Login or Create an Account to see details.
Operations
The upgrades go relatively smoothly, but the initial implementation is sometimes pretty labor...
Login or Create an Account to see details.
Product
athenahealth delivered a completely redone module for our specialty this year, and that was huge....
Login or Create an Account to see details.
Value
It is likely I would buy athenaCollector again, but I would want to evaluate the market. Price...
Login or Create an Account to see details.
Value
We don’t have issues with athenaCollector, so everything works as it should, and that is what we...
Login or Create an Account to see details.
Relationship
The support experience depends on who we get. Sometimes we get someone who is knowledgeable about...
Login or Create an Account to see details.
Relationship, Operations, Product
athenahealth's upgrades directly to the client are excellent. athenahealth's communication with some...
Login or Create an Account to see details.
Culture
The one thing that I think is a little frustrating is that athenahealth will often bundle their...
Login or Create an Account to see details.
Culture
We have a negotiated rate with athenahealth; it is based on a percentage of collections, so that to...
Login or Create an Account to see details.
Loyalty, Value
We place a lot of value on the fact that we are not using multiple systems. There is some value that...
Login or Create an Account to see details.
Loyalty, Value
I don't see any reason to make a move away from athenahealth unless there is some dramatic change in...
Login or Create an Account to see details.
Relationship
The web support from athenahealth is via ticketing. If we have a billing issue, they will just kick...
Login or Create an Account to see details.
Relationship
The only way to get athenahealth’s software is to allow the vendor to do the billing and collecting...
Login or Create an Account to see details.
Loyalty
The reason we chose athenaCollector was the ease of use for the providers; they were the ones who...
Login or Create an Account to see details.
Loyalty
athenahealth is working on the value-based care piece in athenaCollector. They have delivered some...
Login or Create an Account to see details.
Relationship, Product, Value
athenahealth is pretty open to integration, and we have never hit a brick wall where we can't...
Login or Create an Account to see details.
Relationship
The support at athenahealth has actually gotten better. We have regular meetings with some...
Login or Create an Account to see details.
Relationship
We often feel as though athenahealth’s triage functionality isn't very helpful. It sometimes feels...
Login or Create an Account to see details.
Operations, Product
I like how athenahealth has restructured their implementation of enhancements. They have structured...
Login or Create an Account to see details.
Relationship, Product
We are able to take advantage of rules from the athenahealth side where the vendor discovers trends...
Login or Create an Account to see details.
Product
I would like more visibility into claims that are in other holds in athenaCollector. In other words,...
Login or Create an Account to see details.
Relationship
I do a lot of work with athenahealth's engineers from different areas. I work very closely with...
Login or Create an Account to see details.
Loyalty, Product
There is not much that changes with athenaCollector. I haven't seen a whole lot coming out for this...
Login or Create an Account to see details.
Culture
For clinics, athenaCollector is a serviceable software. But when athenahealth sold it to us, there...
Login or Create an Account to see details.
Product
The automation in athenaCollector is really the greatest benefit. That is the solution's strength,...
Login or Create an Account to see details.
Culture, Value
athenahealth is pretty good about avoiding charging for every little thing, and they are pretty good...
Login or Create an Account to see details.
Loyalty, Product
If I were part of a primary care clinic, the product would work really nicely, but I'm in more of a...
Login or Create an Account to see details.
Product
There is room for improvement with athenaCollector, and the vendor is constantly improving. They are...
Login or Create an Account to see details.
Operations
There was a lot going on during our training. It was the vendor’s job to adjust to the situation. I...
Login or Create an Account to see details.
Product
We are very happy with athenahealth. The reporting is very customizable and robust. There are very...
Login or Create an Account to see details.
Product
There are a couple of reports that I haven’t been able to get in this solution, and scheduling...
Login or Create an Account to see details.
Loyalty, Product
With athenaCollector, there are always glitches here and there, but we can usually work through...
Login or Create an Account to see details.
Relationship, Product
We have an escalation process that we can do with athenahealth. If we didn't have that, I think we...
Login or Create an Account to see details.
Relationship
We have a very good relationship with the immediate athenahealth team that we work with. They are...
Login or Create an Account to see details.
Product
One of athenaCollector’s main deficits at this time is in the payment posting or cash control area....
Login or Create an Account to see details.
Operations, Value
athenahealth doesn't do much training. The modules are there, but we have to be self directed and do...
Login or Create an Account to see details.
Product
A nice thing about athenaCollector is the way it works so seamlessly with athenaClinicals. For...
Login or Create an Account to see details.
Relationship, Product
One of the issues with athenaCollector, and I don't get as deep into this as some of our billing...
Login or Create an Account to see details.
Product
I like that when it comes down to the claims and the billing aspect of things with athenaCollector,...
Login or Create an Account to see details.
Loyalty, Product
We would definitely go with athenaCollector again. One of athenaCollector's biggest strengths is...
Login or Create an Account to see details.
Product
athenahealth's collection rules can be tough to configure and work with, so there could be some...
Login or Create an Account to see details.
Product
athenaCollector has some nice features for patient outreach and campaigns. For instance, for...
Login or Create an Account to see details.
Relationship, Product
Sometimes we see that athenahealth won't send a campaign out the same day that we build it, so there...
Login or Create an Account to see details.
Value
athenahealth doesn’t nickel-and-dime with their core package, but they have their own marketplace,...
Login or Create an Account to see details.
Product
athenahealth is like an Apple iPhone. But unlike an iPhone where stuff may not work, athenahealth...
Login or Create an Account to see details.
Relationship, Product
athenahealth’s updates are not really significant. They will change the font, but that is not that...
Login or Create an Account to see details.
Loyalty, Relationship, Product
athenahealth makes support a little more difficult, but part of it is just because they really focus...
Login or Create an Account to see details.
Value
athenahealth used to avoid charging for everything. Now that they have more features, they are...
Login or Create an Account to see details.
Relationship, Operations
athenahealth did really well with handling the Change Healthcare crisis because a lot of other...
Login or Create an Account to see details.
Relationship, Value
We have been working with virtual credit cards for years now, and the vendor was supposed to be able...
Login or Create an Account to see details.
Operations, Value
One plus about athenahealth is we are not getting nickel-and-dimed. The athenaCollector software is...
Login or Create an Account to see details.
Culture, Value
In terms of whether I would recommend athenahealth, I would tell others the pros and cons. I would...
Login or Create an Account to see details.
Loyalty, Relationship, Product
athenahealth does well with integration. We have several co-management agreements, and we have to do...
Login or Create an Account to see details.
Loyalty, Value
athenaCollector is in our long-term plans, unfortunately. On a day-to-day basis, the software is...
Login or Create an Account to see details.
Operations
Implementation with athenahealth was hard. The vendor just doesn't have any support right now. Their...
Login or Create an Account to see details.
Product, Value
athenaCollector allows us to have things like our own compendium and stuff like that, and that is...
Login or Create an Account to see details.
Product
There has been improvement for athenaCollector. There is a lot of confusion with missing slips and...
Login or Create an Account to see details.
Relationship
I like that the system is cloud based and that there is support through the client support center....
Login or Create an Account to see details.
Relationship
A lot of times, we have issues and open a case, and we will be told that it is a known issue that...
Login or Create an Account to see details.
Relationship, Product
There are currently billing issues. When we meet recurringly, we just have an ongoing issue with...
Login or Create an Account to see details.
Culture
athenahealth has a very narrow network of integrations. They have their partners, and if we look at...
Login or Create an Account to see details.
Value
athenahealth's technology is very far behind, and even the things they come out with are fairly...
Login or Create an Account to see details.
Operations, Product
athenaCollector is very easy to configure. It is very easy for us to add automation. Anyone who has...
Login or Create an Account to see details.
Product, Value
athenaCollector brings in the revenue. athenahealth gets a portion of that, and we get a portion of...
Login or Create an Account to see details.
Relationship, Operations, Product
athenahealth isn't very agile. I don't see consistency in the ways that their staff members work. I...
Login or Create an Account to see details.
Culture
A lot of athenahealth's charges are going to be rolled into their contractual cost, so if we are...
Login or Create an Account to see details.
Product
The product does a good job. It scans EOBs into the accounts. When we go in to pull up an account,...
Login or Create an Account to see details.
Value
One of our biggest issues is that the system has been making a lot of errors in the posting. Trying...
Login or Create an Account to see details.
Relationship
We do have an account manager, and that is good. We can call athenahealth's help desk, and...
Login or Create an Account to see details.
Loyalty, Value
As part of our package, we have a lot. However, there are additional services that users have to pay...
Login or Create an Account to see details.
Culture, Relationship, Operations
I meet with athenahealth regularly. They are good at telling me what the data says, but they don't...
Login or Create an Account to see details.
Relationship
Everybody has had a little bit of drama over the last little while with everything that happened...
Login or Create an Account to see details.
Relationship, Product
There are a few subcomponents where athenaCollector doesn't meet our needs. We try to automate a lot...
Login or Create an Account to see details.
Product, Value
We like athenaCollector because it is a very strong revenue cycle solution that allows the staff to...
Login or Create an Account to see details.
Culture, Relationship
athenahealth keeps their promises most of the time, but not all the time. They are very rigid, and...
Login or Create an Account to see details.
Loyalty, Value
I would potentially buy athenaCollector again depending on the situation. The reason we bought it in...
Login or Create an Account to see details.
Culture, Value
athenahealth isn't invested. They were invested in a hospital EHR and were trying to sell a unified...
Login or Create an Account to see details.
Loyalty, Value
I'm not really involved in the revenue side, but I feel as though athenahealth doesn't really avoid...
Login or Create an Account to see details.
Relationship, Product
athenahealth does frequent updates for athenaCollector, and almost inevitably for the first half of...
Login or Create an Account to see details.
Operations
I would say that I am highly likely to recommend athenaCollector to someone else, and that is based...
Login or Create an Account to see details.
Product
Our billing people use some interfaces to send and receive financial data with athenaCollector, and...
Login or Create an Account to see details.
Relationship
Based on conversations I have heard, the billing side is dissatisfied with a few features of...
Login or Create an Account to see details.
Relationship, Product
We create our own claims and scrub them along with the tools that athenahealth gives us. Claims go...
Login or Create an Account to see details.
Value
athenahealth avoids charging us for every little thing by having a flat rate. They do updates...
Login or Create an Account to see details.
Operations
In terms of training, athenahealth has some online things that we can look at. athenahealth's...
Login or Create an Account to see details.
Product
In terms of integration, athenahealth has a lot of marketplace vendors. However, there are some...
Login or Create an Account to see details.
Loyalty, Product
athenaCollector is a very robust system. However, I hate it. The vendor has a comanagement...
Login or Create an Account to see details.
Relationship
athenahealth is probably better than one of our other vendors when it comes to proactive service....
Login or Create an Account to see details.
Relationship
From a customer service standpoint, we have had a great relationship with our athenahealth account...
Login or Create an Account to see details.
Product
The reporting tools within athenaCollector have accessible, real-time data, and that is a great...
Login or Create an Account to see details.
Product
athenaCollector does not have as robust of an RCM capability as what exists in the market. Other...
Login or Create an Account to see details.
Product, Value
athenahealth’s products are all very top pieces of software, and if someone has the funds, I would...
Login or Create an Account to see details.
Relationship, Product
athenaCollector's ecosystem has not been improved in multiple years. We were told that there would...
Login or Create an Account to see details.
Relationship
Our service representative is excellent. athenaheath is pretty good about recent upgrades and...
Login or Create an Account to see details.
Relationship
We tried using athenahealth's enhanced claim resolution team. We have been using that team for a...
Login or Create an Account to see details.
Operations, Product
athenaCollector can do more because we are programming bots ourselves to work claims. When it comes...
Login or Create an Account to see details.
Culture, Relationship
athenahealth tries to hide as much as they can from me. I had a one-on-one with one of...
Login or Create an Account to see details.
Relationship
With athenahealth, we can put a ticket in or call. Quite often, we are best off putting a ticket in...
Login or Create an Account to see details.
Culture, Relationship
I would not buy athenahealth again if I knew then what I know now. I would probably give someone who...
Login or Create an Account to see details.
Relationship
athenahealth’s support would be better if we could get in contact more quickly with a person who has...
Login or Create an Account to see details.
Relationship
We get a running update from athenahealth to let us know if things go down each day. If we just...
Login or Create an Account to see details.
Relationship, Value
Overall, we have had a very positive experience with athenahealth. The athenaCollector platform has...
Login or Create an Account to see details.
Product, Value
athenaCollector is very easy. The ease of use to mine the data and find specific data we are looking...
Login or Create an Account to see details.
Relationship, Operations, Product
We have had areas of concern with athenahealth. The biggest area would probably be the...
Login or Create an Account to see details.
Operations
What athenahealth could do to increase my satisfaction with the quality and effectiveness of...
Login or Create an Account to see details.
Product, Value
On the interface side, working with athenahealth's interfaces and their mappings is difficult. I...
Login or Create an Account to see details.
Value
There are things athenahealth charges us for, but they technically avoid charging for everything.
Login or Create an Account to see details.
Relationship
With athenahealth, we put information in their ticket queue, and the vendor calls for more...
Login or Create an Account to see details.
Relationship
Sometimes we create cases for athenahealth’s customer support, and those cases take a long time for...
Login or Create an Account to see details.
Relationship
athenahealth could work on having support that is more knowledgeable and up-to-date on features....
Login or Create an Account to see details.
Relationship, Operations
athenahealth is continually revamping and updating the training that they provide. They listen for...
Login or Create an Account to see details.
Value
athenahealth doesn’t avoid charging us for every little thing. I know that as different features...
Login or Create an Account to see details.
Product
I would kick athenaCollector out if I could. It is so hard to use. For example, it has taken...
Login or Create an Account to see details.
Relationship
Most of the athenahealth people who we work with don't speak English. So when we ask them to try to...
Login or Create an Account to see details.
Relationship, Operations
athenahealth gives us instructions. However, when we ask them questions for clarification, they tell...
Login or Create an Account to see details.
Relationship, Product
The system is very outdated, and the vendor won't listen to anything that anyone has to say. We have...
Login or Create an Account to see details.
Relationship
athenahealth has no phone or web support, and they never answer any of our questions. If they do, it...
Login or Create an Account to see details.
Product, Value
On the athenaCollector side, we are using a lot of integrated products because athenaCollector...
Login or Create an Account to see details.
Product, Value
athenaCollector's strengths are that it gives billers the ability to see the things they need to see...
Login or Create an Account to see details.
Culture, Loyalty
athenahealth needs to convince their shareholders that investments in technology are required for...
Login or Create an Account to see details.
Product
I would like athenahealth to have more quality assurance in the payment posting aspect of what they...
Login or Create an Account to see details.
Relationship
athenahealth's CEO isn't friendly with their clients. We spoke to that person at one point, and we...
Login or Create an Account to see details.
Operations
athenaCollector is relatively easy to train on. The vendor has a good training portal. They have...
Login or Create an Account to see details.
Relationship
Athenahealth could improve by hiring people who know what they are doing. I have just been really...
Login or Create an Account to see details.
Value
Over the last several years, athenahealth has gotten away from enhancing their product in minute...
Login or Create an Account to see details.
Product
The technology for athenaCollector is good. The reporting and the bells and whistles the system...
Login or Create an Account to see details.
Product
athenaCollector should have a more robust capitation page. They have different tabs we can use for...
Login or Create an Account to see details.
Relationship, Product
One of the things we like about athenahealth is that they do bug fixes regularly and as needed, but...
Login or Create an Account to see details.
Value
RCM is a real strength with us in how we use athenaCollector. We would buy it again. We collect the...
Login or Create an Account to see details.
Relationship
We have documents or charges in a holding pattern, and athenahealth is in the process of trying to...
Login or Create an Account to see details.
Operations, Product, Value
athenaCollector is very intuitive. It is very straightforward and user friendly. We can pretty...
Login or Create an Account to see details.
Product
The services we provide are such a specific niche, so the billing workflows that we have set up with...
Login or Create an Account to see details.
Relationship
With the whole Change Healthcare ransomware attack that occurred, our organization was very pleased...
Login or Create an Account to see details.
Relationship, Product
athenahealth has been a great partner for us because what we do is so specific. There are just so...
Login or Create an Account to see details.
Culture, Loyalty, Value
The model that we have with the vendor is quite unique in that all of our specialists do all their...
Login or Create an Account to see details.
Product, Value
It is pretty seamless to collect everything within the billing within the EHR, so we are not having...
Login or Create an Account to see details.
Product
The only thing I would like improved within the system would be the ability to assign units to codes...
Login or Create an Account to see details.
Relationship
We have good connections, but it can be very time consuming to get the vendor to resolve our...
Login or Create an Account to see details.
Culture
One of the things that athenahealth told us they would work on when we first went live on the system...
Login or Create an Account to see details.
Loyalty, Value
Overall, we can get our jobs done with athenaCollector. It costs more than it should to do that...
Login or Create an Account to see details.
Operations, Value
I haven't had any major problems with athenahealth's implementation services. If the choice were up...
Login or Create an Account to see details.
Product
athenahealth doesn't allow certain basic interfaces with their product. We can't cancel a payment...
Login or Create an Account to see details.
Relationship, Product
athenahealth needs to understand the Medicare and Medicaid regulations of the states that they are...
Login or Create an Account to see details.
Loyalty, Relationship, Value
Working with athenahealth has cost us a lot of money and hasn't given us the ability to adapt to...
Login or Create an Account to see details.
Product
athenaCollector is a very difficult product. It has well over 100 queues that users have to work in....
Login or Create an Account to see details.
Product
athenaCollector definitely doesn't meet all of our needs. We are part of a larger healthcare...
Login or Create an Account to see details.
Relationship, Operations
There are always questions about the way that athenahealth handles some claims, and we wonder...
Login or Create an Account to see details.
Relationship, Product, Value
athenahealth does a lot of back-end billing for us. They have a we-do, you-do model. That means that...
Login or Create an Account to see details.
Loyalty, Relationship
athenahealth's executive involvement is actually pretty good. athenahealth keeps the majority of...
Login or Create an Account to see details.
Value
athenahealth has gotten better in terms of keeping promises. A couple of years ago, I would have...
Login or Create an Account to see details.
Value
With athenahealth, there are some added charges. They are not significant, but every once in a...
Login or Create an Account to see details.
Loyalty, Operations, Product
AI has solved some problems for us. I think the next step is probably AI within athenaCollector to...
Login or Create an Account to see details.
Relationship, Operations
athenahealth gives us a lot of resources, and we are notified of our upgrades well in advance.
Login or Create an Account to see details.
Loyalty, Product
Based on athenahealth’s road map that we have seen, I haven’t seen anything super exciting.
Login or Create an Account to see details.
Relationship
One positive thing about athenahealth is their community. They have a success community that other...
Login or Create an Account to see details.
Product
As far as the look of the system and the ability to drop the claims go, athenaCollector is easy....
Login or Create an Account to see details.
Product
We would not buy athenaCollector again just because we have realized that if we were able to control...
Login or Create an Account to see details.
Product
athenahealth could improve the reliability of the solution and their responsiveness. A lot of the...
Login or Create an Account to see details.
Operations
During the initial training for athenaCollector, we had to prod athenahealth for what we were...
Login or Create an Account to see details.
Product
athenaCollector definitely had less of a learning curve than we expected. The vendor is making...
Login or Create an Account to see details.
Product
athenahealth's product is all integrated in one system. That has been a big change for us. People on...
Login or Create an Account to see details.
Operations
For the billing piece, the training was a little slower, and we had to learn a lot on our own to...
Login or Create an Account to see details.
Operations, Product
When athenahealth is getting ready to do an upgrade or an update, they let us know in ample time so...
Login or Create an Account to see details.
Relationship
We have several separate offices, and athenahealth does an excellent job of keeping them separate...
Login or Create an Account to see details.
Product, Value
athenaCollector works well. I would definitely consider investing in it. We use athenahealth's...
Login or Create an Account to see details.
Operations, Product
When athenahealth sends an update, we just log in in the morning, and athenaCollector is updated....
Login or Create an Account to see details.
Value
athenahealth is very metric driven. When we started working with athenaCollector, we realized some...
Login or Create an Account to see details.
Relationship
With athenahealth, we meet regularly with a customer success manager, and we have had the same...
Login or Create an Account to see details.
Culture, Relationship
athenahealth says that if we have their financial product, we should be able to decrease our billing...
Login or Create an Account to see details.
Value
athenahealth has a lot of add-ons that could support our day-to-day functions. Some of those are for...
Login or Create an Account to see details.
Product
In theory, I like athenaCollectors' automated claims submissions as long as everything meets the...
Login or Create an Account to see details.
Relationship
Over time, athenahealth's strategy has changed back and forth. They have tried to get out of their...
Login or Create an Account to see details.
Relationship, Operations, Product
I would tell someone that athenaCollector is an excellent system, but people have to take the time...
Login or Create an Account to see details.
Relationship
athenahealth tends to communicate changes and new items pretty frequently. The executive involvement...
Login or Create an Account to see details.
Value
There are certain things with athenaCollector. The vendor has a cosourcing model, and there are...
Login or Create an Account to see details.
Relationship
When we have issues with new functionality because it is buggy or not quite right, the support isn't...
Login or Create an Account to see details.
Operations
The training from athenahealth is really good, but that is because I am paying extra. The training...
Login or Create an Account to see details.
Relationship
I have a customer service manager who is great, but they can only get me so far. Generally, what I...
Login or Create an Account to see details.
Product, Value
Overall, athenahealth is pretty good if a customer can get a good rate. Obviously, athenahealth...
Login or Create an Account to see details.
​
Featured Report
Preferences