Telehealth Performance 2022
07 July 22
| Ciera Walker and Schafer Jackson
At the onset of the pandemic, telehealth solutions became critical for healthcare organizations to maintain appointments, offer safe care, and increase patients’ access to care. Now, with many patients still wanting to use telehealth (see recently published report on the patient perspective ), provider organizations are at a crossroads as they evaluate telehealth’s value and long-term use, especially if the US government’s emergency telehealth use policy isn’t renewed past summer 2022. This report examines how well vendors facilitate a quality customer experience and what outcomes customers have achieved, particularly as they have overseen patients’ involvement with the technology (i.e., accommodating patients’ differing devices, connection bandwidths, and levels of digital literacy). Vendors are divided into two groups based on the type of technology they offer: virtual care platforms and video conferencing solutions.
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Manager
Loyalty
Doxy.me is limited in terms of what we use it for. We do very little...
Manager
Operations, Product
I would recommend Doxy.me to everybody. Doxy.me’s product quality is...
Manager
Product
If Doxy.me had recordings and transcriptions of visits, including AI...
VP/Other Executive
Loyalty
We chose Doxy.me because it does not require a patient portal account....
VP/Other Executive
Value
Doxy.me is expensive, but it does deliver what the vendor said it...
Physician
Relationship
I don't think I have ever had any communication with Doxy.me giving me...
Physician
Operations, Product
We don't really interact much with Doxy.me. We are just using the...
Physician
Product
Doxy.me is sort of a standalone product; it is not really integrated...
CEO/President
Relationship, Product
For the work that I need to do, Doxy.me meets my needs the way it...
CEO/President
Product
Sometimes, I find that there is a hiccup related to getting all of the...