Cybersecurity Is Critical in Today's Environment
Doxy.me
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Subject Expert
Schafer Jackson
Research & Sales Director
Commentary Summary
User Commentary
Director
Doxy.me's main perk is that providers can text patients their link, so our ability to connect to...
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Director
As far as performance goes, Doxy.me isn't as reliable as our previous platform was. The vendor is...
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Director
I am not sure whether Doxy.me will be part of our long-term plans. We are going to try to switch...
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Director
Sometimes, we experience lag time in the system. Our account manager isn't as responsive as they...
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Director
I haven't dealt much with support since the implementation. But even when we interacted with the...
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Director
During the height of COVID-19, we saw a lot of our patients virtually. We have been able to maintain...
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Director
Integration should be part of the vendor’s long-term strategy. They are looking into having...
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Director
We don't need our telehealth platform to serve as our EMR; we just need a medium that is safe and...
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Director
We would absolutely buy the product again. The vendor set up the training, and we were able to get...
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Director
The vendor absolutely avoids charging for every little thing. We were able to get the product during...
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Physician
90% of the time, the product works great. Every once in a while, it is a little glitchy and has a...
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Physician
The clarity of the video is very good. The sound is good. Once I got the paid version of the product...
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Analyst/Coordinator
It is nice to have Doxy.me's video platform and the virtual waiting room for patients. The system...
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Analyst/Coordinator
The experience with Doxy.me's support has been good when we have had troubleshooting questions.
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Analyst/Coordinator
The one technical glitch that we have is that it is very difficult for iPhone users to use Doxy.me's...
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Director
Doxy.me's solution fell into our lap when the pandemic started and we needed a telehealth solution....
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Director
Doxy.me makes a considerable effort to integrate with our other systems. They are working on that....
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Director
Doxy.me's system is very easy to use for the patient because it is all browser based. It uses...
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Director
The Doxy.me platform is consistent with the physicians, and that has to do with training. The...
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Director
Doxy.me is a small company. When we first joined them, their product was really minimally viable. It...
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Director
Most of the struggles that Doxy.me customers have encountered have been in group calls. Doxy.me...
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Director
We use an integrated language interpreter service within the Doxy.me platform, and that has been...
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Director
Doxy.me gave us an introductory offer, so we got the system at a very reasonable price, and then the...
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Director
We have had some connection problems with the system.
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Director
Doxy.me meets our needs right now.
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Director
At times, we need Doxy.me to be better with their support. They are not proactive at all. There...
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Director
We would like to be able to change the text that we send out from the solution with a meeting link....
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Director
Overall, using Doxy.me has been a good experience. We would love to have customizable surveys for...
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Director
We have been pleased with Doxy.me on all fronts. It is nice that an organization can sign up for the...
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Director
We like that the solution will send text messages with links to other products. It can schedule...
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Director
There isn't any scheduling integration in place with the system, so there is a lack of appointment...
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Director
Doxy.me has been essential for maintaining continuity of care during the COVID-19 pandemic. One...
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Director
Doxy.me provided implementation support during some of our trainings. We meet with them regularly to...
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Director
Doxy.me's analytics area isn't robust yet. We are trying to get better information about the quality...
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Director
Doxy.me didn't originally have integrated interpreter services. It was lacking some other things as...
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Director
In the past, it was hard to get ahold of Doxy.me to find out about their product road map. Now, they...
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Director
Having one static link per provider makes it easy for everyone to join a call in Doxy.me. When we...
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Director
We have had issues with making the solution's cameras work. For example, providing permissions to...
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Director
Something that could be improved on the physician's side would be translation. We currently have the...
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Director
We had a really great account manager. I was working really well with them, and then Doxy.me...
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Director
We would use a phone number to call someone into the system, but Doxy.me just doesn’t have that...
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Director
We have had some patient experience surveys, and the overwhelming feeling is that once a provider is...
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Director
We were drawn to the solution because we felt like it was really easy to use. We liked that no one...
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Director
We don't have plans to change anything right now. The product is great for the most part. It would...
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Director
The vendor said that they would either host some training sessions for us or create some videos...
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Director
We were having an issue a long time ago. I don’t think that that issue has continued though. But...
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Director
Doxy.me was absolutely incredible through getting telehealth quickly set up during the COVID-19...
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VP/Other Executive
We are having pretty good luck with Doxy.me. They have a two-tiered package. We went with the free...
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VP/Other Executive
We have had some bandwidth issues with the product. Everybody is doing Zoom meetings now, and we...
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Director
Doxy.me is still working on this, but I would like improvement with their reporting. I would like to...
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Director
There are some barriers, but the barriers we have seen have been more on the patient side. A lot of...
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Director
Unlike a Zoom call, we can’t have a tiled look and see all the parties at once. We only see the...
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Director
With Doxy.me, we have achieved continuity of care for patients who may not have transportation and...
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VP/Other Executive
It is a little harder for the patients to connect to Doxy.me's system than it is for providers. We...
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VP/Other Executive
Overall, the providers are happy with Doxy.me's platform. There have been some connectivity issues,...
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VP/Other Executive
It would be good if Doxy.me's software had a notification where we could send a text message to...
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VP/Other Executive
Doxy.me helped us rebuild our patient visit volume. Our patient visit volume dropped from the...
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VP/Other Executive
We don’t know whether Doxy.me's solution is in our long-term plans at this point. We are looking to...
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VP/Other Executive
Doxy.me helped us out in a big jam. We were able to get the system set up quickly. The program was...
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Director
I heard about Doxy.me's system from a provider who was familiar with it. At the time, we were...
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Director
Doxy.me offered a pretty significant discount, and they have maintained that. We have been able to...
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Director
We are able to customize and brand Doxy.me's clinical version. The system has our color scheme and...
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Director
Doxy.me's system is relatively easy to set up. To set somebody up, I go in and enter some basic...
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Director
Like any platform, Doxy.me's system has its share of bugs and hiccups here and there. However, we...
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Director
There is always tension between the financial and clinical people. If people aren't using the...
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Director
Doxy.me is working on some detailed reporting. Now, we can see when a provider had a session, but we...
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Director
Clinicians are left to figure out the product on their own. From what I gather, the system is easy...
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Director
When we look at new services and look at providing services, what drives that execution is...
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VP/Other Executive
Telehealth has actually helped people show up to their appointments. Patients no longer have to...
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VP/Other Executive
We have seen the system's benefits. If one of our patients is a mom with several children and one of...
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VP/Other Executive
In telehealth meetings and sessions, the context of a client's situation matters. A significant...
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VP/Other Executive
The vendor had a conversation with us about trying to integrate our solution with our EHR. However,...
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VP/Other Executive
Doxy.me is part of our long-term plans unless we switch to a new EHR that is integrated with a video...
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VP/Other Executive
The support that we have gotten from the vendor has been incredible. We have had a great experience....
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VP/Other Executive
We didn't do a training where one of the vendor's people walked all of our staff members through how...
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CIO
We are using a standalone solution, so we haven’t seen any extra charges; we are paying for a...
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CIO
The scheduling and integration with the EHR are the two main areas where the vendor is not...
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VP/Other Executive
I have been pushing my company to get into telehealth. It only took a pandemic for me to get them to...
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VP/Other Executive
The vendor's guide suggests that users can do 10 people in a group. In my experience, if we have 10...
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CIO
The Doxy.me software can work on any platform. The thing is Apple products have their own software,...
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VP/Other Executive
Getting on a video call with the solution is super easy and seamless. A lot of our clinical staff...
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VP/Other Executive
Right now, I can get data for me, for one user, or for everybody. I have been asking for a way to...
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Manager
Overall, the solution has worked very well for us. It doesn't require any downloads or apps....
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Manager
We had one problematic issue in the solution where Apple users got an update that caused...
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Manager
Doxy.me has made some improvements to their reporting and other things. Those improvements have...
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Manager
We have given the vendor some feedback on things that we would like to see work a little...
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Manager
One thing that we struggle with in the telehealth area is that the products are really geared toward...
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Manager
Doxy.me has a waiting room with other patients. We break it down by area, so our doctors have access...
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Manager
One thing that isn't in Doxy.me is the ability to communicate among doctors and other support staff...
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Manager
If Doxy.me can get some of the pieces in place that our user group has been talking about along with...
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Manager
We chose Doxy.me because we liked it. It didn't require patients to download anything, and it was...
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Manager
The solution doesn't go down very often, but it does go down every few months. It always goes down...
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CTO
Doxy.me's system is very lightweight and easy to use. It doesn’t require a whole lot of overhead,...
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CMO
Our Internet connectivity is not great, so it was difficult starting out with the Doxy.me system,...
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CMO
The main downside to the Doxy.me system is that it is not integrated with our EMR, so we have to go...
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CIO
Doxy.me has good pricing and a simple setup that is specifically geared for telehealth visits....
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CIO
There is very good stability with the Doxy.me platform. One of the benefits is that there is no...
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CIO
I would like Doxy.me to focus on tools to help their users who are not technically savvy to have...
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Analyst/Coordinator
Once a user of Doxy.me's system has their waiting room in the clinic account, they can grant access...
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Analyst/Coordinator
Doxy.me is making strides to market their system as an enterprise-level project and is attempting to...
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Analyst/Coordinator
I haven't met anyone from Doxy.me other than our success manager. I have never met any of the executives....
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Analyst/Coordinator
Doxy.me does not provide any training.
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Analyst/Coordinator
We are pleased with the product. For a standalone, unintegrated solution, Doxy.me's system meets...
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Analyst/Coordinator
In the beginning, we basically had no support from Doxy.me. That was somewhat understandable because...
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Analyst/Coordinator
The link is not a hash link. The process is very easy to understand. In a text message from the...
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Analyst/Coordinator
Doxy.me's system didn't force any precall diagnostics with the patients, and that could be improved....
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Analyst/Coordinator
Doxy.me's system is not integrated with our patient portal. The system requires an extra browser...
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Analyst/Coordinator
Overall, the nurses' and medical assistants' experience with Doxy.me's system was positive because...
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Analyst/Coordinator
Overall, the conversations that I hear about the virtual navigators are positive. I rarely hear...
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Analyst/Coordinator
We used to have calls with multiple people with Doxy.me's system, but we stopped because of web...
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Analyst/Coordinator
Doxy.me helped us fill a void during the pandemic, and that was definitely a positive. I don't think...
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Analyst/Coordinator
We are looking to narrow things down to a single vendor. While we have gotten the same outcomes from...
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Director
This system has been a phenomenal solution and something that we could stand up very quickly. We did...
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Manager
Our patients love that we were doing and are still currently doing telehealth. All of my providers...
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Manager
Through the pandemic, Doxy.me's system was very helpful for us. They were the second virtual...
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Manager
Doxy.me's system is not part of our long-term plans because insurance companies are in the process...
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Manager
The initial implementation was very smooth and easy. Doxy.me was very proactive by setting up...
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Manager
Doxy.me's system is way easier to use than our last system. This system is more stable too; we have...
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Manager
The system is missing patient-driven improvements. Patients don't want to use telehealth because of...
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Manager
What happened when we got the Doxy.me software is it was a coordinated effort between myself, our IT...
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Manager
We particularly wanted to have something where our patients do not have to download an app on their...
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Manager
Doxy.me keeps all their promises. We have only been using them for a little more than a year, but we...
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Manager
In the beginning when this pandemic started, there was all the craziness with all the clinics in the...
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Manager
Nobody has gotten back to us on what we are doing with Doxy.me. Since we signed up with Doxy.me, I...
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Manager
The user experience for the Doxy.me system is only for the providers from our end, and they do not...
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VP/Other Executive
The solution's price is good. The fact that I could purchase its service and set it up was key. I...
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VP/Other Executive
Doxy.me has a virtual waiting room. It is basically a HIPAA-approved video chat. In that waiting...
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Director
We switched from Doxy.me's system because our EMR vendor built their own telehealth platform. We...
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Director
When COVID-19 hit, we brought in Doxy.me's platform for telehealth visits. We chose it because it...
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Manager
Initially, we had used another telehealth system, but this system has been way easier and more user...
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Manager
I don't contact my support person from Doxy.me very often. To me, my support person is just one more...
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Manager
The billing setup is very easy, intuitive, and straightforward. There are no long-term contracts. We...
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Director
From an IT standpoint, Doxy.me's implementation was not the greatest. For every provider, we had to...
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Director
Our clinicians love Doxy.me. It can save our patients drive time, and they don't have to install a...
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Director
We wanted a solution that would be user friendly, so we decided to go with Doxy.me. Our previous...
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Director
Our rollout of Doxy.me was uneventful. We received an email with instructions about how to download...
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Director
We haven't had any issues with the vendor. They have kept their promises. I would like to see more...
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Director
Doxy.me is very user friendly, I have heard that so many people have adopted it that there might be...
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Director
We haven't asked the vendor for any support, but we also haven't seen much outreach from them. Other...
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Analyst/Coordinator
I haven't talked to anyone at the executive level from the vendor, but I haven't needed to. We...
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Analyst/Coordinator
I don't know whether the product will be part of our long-term plans. I have heard rumors about...
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Manager
There are a lot of issues with the connections in Doxy.me's solution. When there are browser...
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Manager
Doxy.me's solution has a virtual waiting room but only if we choose and pay for that option. We...
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Manager
For the training, Doxy.me had us watch a video and then go. Doxy.me is a very small company. In the...
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Manager
Overall, our staff members and patients have been very happy with Doxy.me. There have been a few...
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Manager
Our providers like Doxy.me. The interface is really simple and easy. Doxy.me works how it was...
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Manager
When our enterprise vendor comes out with a telehealth solution, we will probably migrate over. For...
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Manager
There is really not much training for Doxy.me. The system is kind of a click-and-go system; we don’t...
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Manager
Doxy.me works well for us. The system is awesome. It does everything that we need it to do. We...
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Manager
Implementing Doxy.me was easy. I was able to implement the system overnight, and the vendor trained...
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CMIO
We went with this product because it is a HIPAA-protected platform, and the product is a basic AV...
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CMIO
Doctors can enroll. Their training is easy. If we get the professional version, we can get a year's...
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CMIO
When the office is ready to tell patients that they are ready for them to enter the waiting room for...
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CMIO
Some of our doctors want their hands to be held more as they use the product, and the vendor isn't...
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CMIO
We ultimately came down to recommending to our group that we will do a contract with Doxy.me. The...
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CMIO
I don't know what the long-term viability of telehealth is going to be. The government could kill...
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VP/Other Executive
Doxy.me's system has worked pretty well. It is pretty easy to use. We certainly get our return on...
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VP/Other Executive
We are probably going to go to another vendor. If I were starting over, I would not go with Doxy.me.
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VP/Other Executive
I feel like I know Doxy.me very well because I call them every time I have a problem. The software...
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VP/Other Executive
Doxy.me's system is totally separate from our EMR; we just created hyperlinks from the registration...
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VP/Other Executive
I would love to see a queue in Doxy.me so I know who is waiting in line. Right now, all of the...
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VP/Other Executive
Doxy.me is not as formalized in structure as another system we use is, and I don’t think the...
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VP/Other Executive
The Doxy.me solution does not integrate at all, so I would give it the lowest score for that. Since...
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VP/Other Executive
The ongoing support has been great. We have no problems with that.
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VP/Other Executive
I rated receiving our money’s worth a little lower just because we have to pay by the month. We have...
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VP/Other Executive
I would hope our satisfaction would go up in a year from now. Our overall experience with telehealth...
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Manager
There were some connectivity issues with the internet. I am not sure whether the issues were due to...
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Manager
The problem with Doxy.me's system and the way we are set up in our clinic is that each of our...
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Manager
The good things about the system is that it is free and incredibly easy for the providers and...
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Manager
The system is easy to use; we can do it from our cell phones. If our laptop doesn’t have a camera on...
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Director
Doxy.me is not part of our long-term plans, but I can't control what our providers do. The providers...
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CMO
We went with Doxy.me, and the system was much better than the one we tried first, but we still had...
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CMO
An issue we had with Doxy.me's system was that when there were issues, they would cause timing...
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Nurse
Doxy.me is very reliable, and it is very easy to use. We were able to onboard our providers pretty...
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Nurse
Doxy.me said that they support more than seven languages. But that means that if someone's browser...
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Nurse
Doxy.me offers hardly any vendor support at all. There is a bot that helps, and the vendor gets back...
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Nurse
If a single doctor wants a telehealth solution, Doxy.me is perfect. But for a health system, the...
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Manager
There was a hiccup where half a million people were all trying to sign up for the product within...
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Manager
Our initial sales call was done over a Webex. I don’t know whether there are any actual human beings...
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Manager
I would love to see more staff interaction in the paid account. I would like to see more feature...
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Manager
If the system remains as solid as it has been, I will remain satisfied with the solution. Doxy.me...
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Manager
Doxy.me had some trouble with the texting ability during the peak of COVID-19. The support was a...
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Manager
Doxy.me is our solution for the foreseeable future. We are always open to looking at cheaper...
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Manager
Doxy.me has been very helpful during COVID-19. The challenge has been that they got a lot of...
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Manager
Once we get EMR-integrated video visits through another telehealth vendor, we will look at getting...
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Manager
The big benefit of the Doxy.me system was the low cost. Once we got the system up and running, we...
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Manager
During the initial stages of COVID-19, we were just using social media and things like that. Within...
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Manager
I would give the system a very high rating for ease of use. Our doctors aren't tech savvy, but they...
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Manager
We haven't had any issues, and we really haven't had to upgrade anything. The vendor puts out...
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Manager
We haven't had any executive involvement or contact from anybody. Everything has been self-directed....
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VP/Other Executive
We use Doxy.me as a standalone product. It isn't embedded in our EHR. I am not dinging the product...
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VP/Other Executive
In order for the patients to connect to the system, they need a URL, and sometimes getting that URL...
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VP/Other Executive
Doxy.me is pretty simple and straightforward compared to an EHR. We don't need a lot of...
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VP/Other Executive
Doxy.me did an amazing job of providing an ability for patients and providers to actually connect...
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Manager
We just bought a license from Doxy.me. There are no other charges for the most part, so Doxy.me...
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Manager
The landscape of our implementation was like the wild west. There wasn't much support. Doxy.me just...
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Manager
Doxy.me hasn't delivered any new technology. For the most part, the system is okay. It doesn't have...
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Manager
When the pandemic started, everybody had to flip on a dime. We contacted our EMR vendor first for a...
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Manager
I haven’t heard of any issues with Doxy.me in terms of implementations and upgrades. I don’t know...
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Manager
Doxy.me is very easy for end users to use. If I took the patient into account, I would probably drop...
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Manager
I would like to see the vendor do a little more feature functionality, not tell me how to get paid...
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Manager
I would really like the vendor to consider the staff workflow in the overall process. There isn’t an...
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Manager
It would be nice to have more staff workflow integration. We kind of have a patient check-in where...
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Manager
The vendor doesn’t promise a lot. If I don’t promise people anything, then I have left no chance of...
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Manager
It is super easy to get on board. Doxy.me is super easy for everybody to use. Not much changes, and...
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I don’t know that we have a lot of expectations with integration because Doxy.me is very platform...
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