Doxy.me Commentary
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Subject Expert
Chandler Katschke
Associate Engagement Partner
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User Commentary
Product
I like that we can stay in Doxy.me all day and not have to refresh with every patient, like users...
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Relationship, Value
When there's an issue and we're down, Doxy.me’s support is bad. If we're doing telehealth, we lose...
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Operations
There was no training program with Doxy.me when we started with them. They might have one now, but...
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Product
I’d like Doxy.me to be integrated with our EHR.
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Relationship, Product
Doxy.me doesn’t do much innovation; their system just works. They need to keep up the good work and...
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Relationship
I've never had to use support for the system. When the vendor has had outages, they've proactively...
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Operations, Product
Doxy.me is a one-trick pony, and it's very simple to use, so there really is no training. If we can...
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Relationship
Doxy.me does their support through email. I haven’t had to use it very much, but their support is...
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Product
Doxy.me has been adding things faster than I can learn to use them. We have had the system for a...
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Relationship
We wanted interpretive services in Doxy.me for the longest time, and the vendor fixed that just recently....
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Loyalty, Product
The analytics in Doxy.me are still pretty weak. There isn't a lot of data we can pull from the...
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Product
Doxy.me has only gone down one time in the past few years, and the vendor does work on what they say...
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Relationship
I have always had a person with Doxy.me who is able to answer my questions, solve my problems, and...
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Loyalty
We chose Doxy.me originally because we needed something for COVID, but other solutions have become...
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Operations
Doxy.me didn't really do any training. We did it. The vendor did give us some handouts, but they are...
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Relationship, Product
I don’t see anything really new with Doxy.me. It seems to be the same as it was years ago. There...
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Product
Doxy.me is generic. We just put our logo on it. There aren’t any features I would like to see added....
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Value
Overall, Doxy.me works very well for us. There is a free version, which gets us the basics and a lot...
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Product, Value
Doxy.me is great. It tracks our time. We can see our entire patient schedule, but we have to load...
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Commentary Summary
Comment Type Breakout