Doxy.me
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Subject Expert
Schafer Jackson
Research & Sales Director
KLAS Research & Sales Director - Schafer Jackson
 
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User Commentary

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Manager

We chose this system because another vendor's system wasn't very robust. That vendor's price point...

Apr 2022
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Manager

I have heard from our clinicians that the system is really easy to use. Our patients enjoy it. The...

Apr 2022
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Manager

I would purchase this system again. It is one of the best systems I have used.

Apr 2022
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Manager

We haven't interacted much with the vendor or the executives because we haven't needed to. The...

Apr 2022
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Manager

The training we got from the vendor was good, and the system is easy to use. I have no complaints.

Apr 2022
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Manager

The system doesn't integrate with other systems. The vendor wants to integrate, but other vendors...

Apr 2022
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Manager

We didn’t have any problems with the product’s implementation. It was a very smooth transition.

Mar 2022
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Manager

We chose Doxy.me's system because it seemed to be the smoothest and most user-friendly product out...

Mar 2022
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Manager

Our satisfaction with Doxy.me can't go up much because the system works well, but it may go up...

Mar 2022
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Manager

There have been a couple of little issues with multiparty scenarios. Sometimes if we have multiple...

Mar 2022
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Manager

An outcome of the product is that our attendance rate has increased because scheduling is very easy....

Mar 2022
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Physician

The product is very easy for us to use. I can see patients at times when I normally wouldn't be able...

Jan 2022
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Physician

We love the product. Other clinicians have been able to work at night and on weekends, so we are...

Jan 2022
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Physician

Some patients are technologically challenged, but Doxy.me's system gives them an easy way to do...

Jan 2022
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Physician

The product lets me know whether there is a new version of Doxy.me's system available when I sign...

Jan 2022
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Physician

If I opened my own clinic, I would buy Doxy.me's system because I know it and I don't like to mess...

Jan 2022
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Physician

The training was very straightforward. If I needed help, I could get it. I really liked the training...

Jan 2022
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Physician

We haven't had any problems getting people into a visit. That isn't always perfect, but the vendor...

Jan 2022
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Physician

We won’t be using Doxy.me as much once we start going back into the office more and more, but we...

Jan 2022
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Physician

I don’t know that Doxy.me actively avoids charging, but we don't feel like they are gouging us in...

Jan 2022
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Physician

Doxy.me is so simple that it doesn’t take much training; it is self-explanatory. The training that...

Jan 2022
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Physician

Doxy.me has been pretty bulletproof for me throughout my time using it, so I haven’t really needed...

Jan 2022
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Physician

I recommend Doxy.me pretty regularly. We are very satisfied.

Jan 2022
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Physician

We toyed with the idea of telehealth, but then the pandemic hit, and we felt like we had no choice...

Jan 2022
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Physician

If I were on vacation and someone needed something, I could definitely take care of it from afar by...

Jan 2022
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Physician

When we schedule patients, there is a link in the schedule, and all the staff member has to do is...

Jan 2022
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VP/Other Executive

The system doesn't have any functionality for scheduling, billing documentation, or registration,...

Nov 2021
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VP/Other Executive

Doxy.me isn't as good as the other telehealth platform we use. There has been a lot of downtime....

Nov 2021
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VP/Other Executive

Doxy.me’s customer service isn’t as good compared to our other telehealth vendor's customer service....

Nov 2021
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VP/Other Executive

In some circumstances, Doxy.me works well for women’s health and virtual urgent care so patients can...

Nov 2021
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Manager

Doxy.me has been wonderful to use. It has made going 100% virtual during COVID-19 possible. It is...

Nov 2021
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Manager

Doxy.me’s only downfall is the price. I can’t remember whether it is per user or per provider, but...

Nov 2021
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Director

Doxy.me's main perk is that providers can text patients their link, so our ability to connect to...

Oct 2021
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Director

As far as performance goes, Doxy.me isn't as reliable as our previous platform was. The vendor is...

Oct 2021
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Director

I am not sure whether Doxy.me will be part of our long-term plans. We are going to try to switch...

Oct 2021
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Director

Sometimes, we experience lag time in the system. Our account manager isn't as responsive as they...

Oct 2021
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Director

I haven't dealt much with support since the implementation. But even when we interacted with the...

Sep 2021
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Director

During the height of COVID-19, we saw a lot of our patients virtually. We have been able to maintain...

Sep 2021
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Director

Integration should be part of the vendor’s long-term strategy. They are looking into having...

Sep 2021
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Director

We don't need our telehealth platform to serve as our EMR; we just need a medium that is safe and...

Sep 2021
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Director

We would absolutely buy the product again. The vendor set up the training, and we were able to get...

Sep 2021
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Director

The vendor absolutely avoids charging for every little thing. We were able to get the product during...

Sep 2021
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Physician

90% of the time, the product works great. Every once in a while, it is a little glitchy and has a...

Sep 2021
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Physician

The clarity of the video is very good. The sound is good. Once I got the paid version of the product...

Sep 2021
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Analyst/Coordinator

It is nice to have Doxy.me's video platform and the virtual waiting room for patients. The system...

Sep 2021
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Analyst/Coordinator

The experience with Doxy.me's support has been good when we have had troubleshooting questions.

Sep 2021
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Analyst/Coordinator

The one technical glitch that we have is that it is very difficult for iPhone users to use Doxy.me's...

Sep 2021
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Director

Doxy.me's solution fell into our lap when the pandemic started and we needed a telehealth solution....

Aug 2021
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Director

Doxy.me makes a considerable effort to integrate with our other systems. They are working on that....

Aug 2021
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Director

Doxy.me's system is very easy to use for the patient because it is all browser based. It uses...

Aug 2021
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Director

The Doxy.me platform is consistent with the physicians, and that has to do with training. The...

Aug 2021
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Director

Doxy.me is a small company. When we first joined them, their product was really minimally viable. It...

Aug 2021
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Director

Most of the struggles that Doxy.me customers have encountered have been in group calls. Doxy.me...

Aug 2021
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Director

We use an integrated language interpreter service within the Doxy.me platform, and that has been...

Aug 2021
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Director

Doxy.me gave us an introductory offer, so we got the system at a very reasonable price, and then the...

Aug 2021
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Director

We have had some connection problems with the system.

Aug 2021
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Director

Doxy.me meets our needs right now.

Aug 2021
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Director

At times, we need Doxy.me to be better with their support. They are not proactive at all. There...

Aug 2021
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Director

We would like to be able to change the text that we send out from the solution with a meeting link....

Aug 2021
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Director

Overall, using Doxy.me has been a good experience. We would love to have customizable surveys for...

Aug 2021
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Director

We have been pleased with Doxy.me on all fronts. It is nice that an organization can sign up for the...

Aug 2021
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Director

We like that the solution will send text messages with links to other products. It can schedule...

Aug 2021
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Director

There isn't any scheduling integration in place with the system, so there is a lack of appointment...

Aug 2021
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Director

Doxy.me has been essential for maintaining continuity of care during the COVID-19 pandemic. One...

Aug 2021
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Director

Doxy.me provided implementation support during some of our trainings. We meet with them regularly to...

Aug 2021
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Director

Doxy.me's analytics area isn't robust yet. We are trying to get better information about the quality...

Aug 2021
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Director

Doxy.me didn't originally have integrated interpreter services. It was lacking some other things as...

Aug 2021
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Director

In the past, it was hard to get ahold of Doxy.me to find out about their product road map. Now, they...

Aug 2021
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Director

Having one static link per provider makes it easy for everyone to join a call in Doxy.me. When we...

Aug 2021
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Director

We have had issues with making the solution's cameras work. For example, providing permissions to...

Aug 2021
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Director

Something that could be improved on the physician's side would be translation. We currently have the...

Aug 2021
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Director

We had a really great account manager. I was working really well with them, and then Doxy.me...

Aug 2021
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Director

We would use a phone number to call someone into the system, but Doxy.me just doesn’t have that...

Aug 2021
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Director

We have had some patient experience surveys, and the overwhelming feeling is that once a provider is...

Aug 2021
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Director

We were drawn to the solution because we felt like it was really easy to use. We liked that no one...

Aug 2021
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Director

We don't have plans to change anything right now. The product is great for the most part. It would...

Aug 2021
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Director

The vendor said that they would either host some training sessions for us or create some videos...

Aug 2021
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Director

We were having an issue a long time ago. I don’t think that that issue has continued though. But...

Aug 2021
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Director

Doxy.me was absolutely incredible through getting telehealth quickly set up during the COVID-19...

Jul 2021
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VP/Other Executive

We are having pretty good luck with Doxy.me. They have a two-tiered package. We went with the free...

Jul 2021
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VP/Other Executive

We have had some bandwidth issues with the product. Everybody is doing Zoom meetings now, and we...

Jul 2021
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Director

Doxy.me is still working on this, but I would like improvement with their reporting. I would like to...

Jul 2021
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Director

There are some barriers, but the barriers we have seen have been more on the patient side. A lot of...

Jul 2021
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Director

Unlike a Zoom call, we can’t have a tiled look and see all the parties at once. We only see the...

Jul 2021
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Director

With Doxy.me, we have achieved continuity of care for patients who may not have transportation and...

Jul 2021
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VP/Other Executive

It is a little harder for the patients to connect to Doxy.me's system than it is for providers. We...

Jul 2021
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VP/Other Executive

Overall, the providers are happy with Doxy.me's platform. There have been some connectivity issues,...

Jul 2021
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VP/Other Executive

It would be good if Doxy.me's software had a notification where we could send a text message to...

Jul 2021
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VP/Other Executive

Doxy.me helped us rebuild our patient visit volume. Our patient visit volume dropped from the...

Jul 2021
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VP/Other Executive

We don’t know whether Doxy.me's solution is in our long-term plans at this point. We are looking to...

Jul 2021
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VP/Other Executive

Doxy.me helped us out in a big jam. We were able to get the system set up quickly. The program was...

Jul 2021
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Director

I heard about Doxy.me's system from a provider who was familiar with it. At the time, we were...

Jul 2021
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Director

Doxy.me offered a pretty significant discount, and they have maintained that. We have been able to...

Jul 2021
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Director

We are able to customize and brand Doxy.me's clinical version. The system has our color scheme and...

Jul 2021
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Director

Doxy.me's system is relatively easy to set up. To set somebody up, I go in and enter some basic...

Jul 2021
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Director

Like any platform, Doxy.me's system has its share of bugs and hiccups here and there. However, we...

Jul 2021
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Director

There is always tension between the financial and clinical people. If people aren't using the...

Jul 2021
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Director

Doxy.me is working on some detailed reporting. Now, we can see when a provider had a session, but we...

Jul 2021
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Director

Clinicians are left to figure out the product on their own. From what I gather, the system is easy...

Jul 2021
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Director

When we look at new services and look at providing services, what drives that execution is...

Jul 2021
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VP/Other Executive

Telehealth has actually helped people show up to their appointments. Patients no longer have to...

Jul 2021
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VP/Other Executive

We have seen the system's benefits. If one of our patients is a mom with several children and one of...

Jul 2021
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VP/Other Executive

In telehealth meetings and sessions, the context of a client's situation matters. A significant...

Jul 2021
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VP/Other Executive

The vendor had a conversation with us about trying to integrate our solution with our EHR. However,...

Jul 2021
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VP/Other Executive

Doxy.me is part of our long-term plans unless we switch to a new EHR that is integrated with a video...

Jul 2021
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VP/Other Executive

The support that we have gotten from the vendor has been incredible. We have had a great experience....

Jul 2021
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VP/Other Executive

We didn't do a training where one of the vendor's people walked all of our staff members through how...

Jul 2021
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CIO

We are using a standalone solution, so we haven’t seen any extra charges; we are paying for a...

Jul 2021
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CIO

The scheduling and integration with the EHR are the two main areas where the vendor is not...

Jul 2021
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VP/Other Executive

I have been pushing my company to get into telehealth. It only took a pandemic for me to get them to...

Jul 2021
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VP/Other Executive

The vendor's guide suggests that users can do 10 people in a group. In my experience, if we have 10...

Jul 2021
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CIO

The Doxy.me software can work on any platform. The thing is Apple products have their own software,...

Jul 2021
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VP/Other Executive

Getting on a video call with the solution is super easy and seamless. A lot of our clinical staff...

Jul 2021
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VP/Other Executive

Right now, I can get data for me, for one user, or for everybody. I have been asking for a way to...

Jul 2021
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Manager

Overall, the solution has worked very well for us. It doesn't require any downloads or apps....

Jul 2021
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Manager

We had one problematic issue in the solution where Apple users got an update that caused...

Jul 2021
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Manager

Doxy.me has made some improvements to their reporting and other things. Those improvements have...

Jul 2021
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Manager

We have given the vendor some feedback on things that we would like to see work a little...

Jul 2021
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Manager

One thing that we struggle with in the telehealth area is that the products are really geared toward...

Jul 2021
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Manager

Doxy.me has a waiting room with other patients. We break it down by area, so our doctors have access...

Jul 2021
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Manager

One thing that isn't in Doxy.me is the ability to communicate among doctors and other support staff...

Jul 2021
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Manager

If Doxy.me can get some of the pieces in place that our user group has been talking about along with...

Jul 2021
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Manager

We chose Doxy.me because we liked it. It didn't require patients to download anything, and it was...

Jul 2021
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Manager

The solution doesn't go down very often, but it does go down every few months. It always goes down...

Jul 2021
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CTO

Doxy.me's system is very lightweight and easy to use. It doesn’t require a whole lot of overhead,...

Jul 2021
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CMO

Our Internet connectivity is not great, so it was difficult starting out with the Doxy.me system,...

Jul 2021
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CMO

The main downside to the Doxy.me system is that it is not integrated with our EMR, so we have to go...

Jul 2021
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CIO

Doxy.me has good pricing and a simple setup that is specifically geared for telehealth visits....

Jul 2021
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CIO

There is very good stability with the Doxy.me platform. One of the benefits is that there is no...

Jul 2021
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CIO

I would like Doxy.me to focus on tools to help their users who are not technically savvy to have...

Jul 2021
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Analyst/Coordinator

Once a user of Doxy.me's system has their waiting room in the clinic account, they can grant access...

Jul 2021
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Analyst/Coordinator

Doxy.me is making strides to market their system as an enterprise-level project and is attempting to...

Jul 2021
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Analyst/Coordinator

I haven't met anyone from Doxy.me other than our success manager. I have never met any of the executives....

Jul 2021
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Analyst/Coordinator

Doxy.me does not provide any training.

Jul 2021
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Analyst/Coordinator

We are pleased with the product. For a standalone, unintegrated solution, Doxy.me's system meets...

Jul 2021
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Analyst/Coordinator

In the beginning, we basically had no support from Doxy.me. That was somewhat understandable because...

Jul 2021
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Analyst/Coordinator

The link is not a hash link. The process is very easy to understand. In a text message from the...

Jul 2021
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Analyst/Coordinator

Doxy.me's system didn't force any precall diagnostics with the patients, and that could be improved....

Jul 2021
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Analyst/Coordinator

Doxy.me's system is not integrated with our patient portal. The system requires an extra browser...

Jul 2021
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Analyst/Coordinator

Overall, the nurses' and medical assistants' experience with Doxy.me's system was positive because...

Jul 2021
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Analyst/Coordinator

Overall, the conversations that I hear about the virtual navigators are positive. I rarely hear...

Jul 2021
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Analyst/Coordinator

We used to have calls with multiple people with Doxy.me's system, but we stopped because of web...

Jul 2021
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Analyst/Coordinator

Doxy.me helped us fill a void during the pandemic, and that was definitely a positive. I don't think...

Jul 2021
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Analyst/Coordinator

We are looking to narrow things down to a single vendor. While we have gotten the same outcomes from...

Jul 2021
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Director

This system has been a phenomenal solution and something that we could stand up very quickly. We did...

Jul 2021
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Manager

Our patients love that we were doing and are still currently doing telehealth. All of my providers...

Jul 2021
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Manager

Through the pandemic, Doxy.me's system was very helpful for us. They were the second virtual...

Jul 2021
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Manager

Doxy.me's system is not part of our long-term plans because insurance companies are in the process...

Jul 2021
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Manager

The initial implementation was very smooth and easy. Doxy.me was very proactive by setting up...

Jul 2021
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Manager

Doxy.me's system is way easier to use than our last system. This system is more stable too; we have...

Jun 2021
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Manager

The system is missing patient-driven improvements. Patients don't want to use telehealth because of...

Jun 2021
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Manager

What happened when we got the Doxy.me software is it was a coordinated effort between myself, our IT...

Jun 2021
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Manager

We particularly wanted to have something where our patients do not have to download an app on their...

Jun 2021
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Manager

Doxy.me keeps all their promises. We have only been using them for a little more than a year, but we...

Jun 2021
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Manager

In the beginning when this pandemic started, there was all the craziness with all the clinics in the...

Jun 2021
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Manager

Nobody has gotten back to us on what we are doing with Doxy.me. Since we signed up with Doxy.me, I...

Jun 2021
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Manager

The user experience for the Doxy.me system is only for the providers from our end, and they do not...

Jun 2021
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VP/Other Executive

The solution's price is good. The fact that I could purchase its service and set it up was key. I...

Jun 2021
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VP/Other Executive

Doxy.me has a virtual waiting room. It is basically a HIPAA-approved video chat. In that waiting...

Jun 2021
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Director

We switched from Doxy.me's system because our EMR vendor built their own telehealth platform. We...

Jun 2021
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Director

When COVID-19 hit, we brought in Doxy.me's platform for telehealth visits. We chose it because it...

Jun 2021
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Manager

Initially, we had used another telehealth system, but this system has been way easier and more user...

Jun 2021
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Manager

I don't contact my support person from Doxy.me very often. To me, my support person is just one more...

Jun 2021
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Manager

The billing setup is very easy, intuitive, and straightforward. There are no long-term contracts. We...

May 2021
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