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User Commentary
Relationship, Product
95% percent of the time, Doxy.me works fine. Sometimes there is an initial connection issue. We...
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Product
We don't have an interface with any people from Doxy.me, so I don't have much to say about them....
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Product
The impact of this solution on the patient experience is highly positive 90% of the time. Sometimes...
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Relationship, Product
The instability of Doxy.me is the only concern I have. We never know from day to day when another...
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Operations
The vendor’s training materials are sometimes not as easy to access as we want. They are available....
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Operations, Product
The groups and classes that we have are not as easy to do with Doxy.me as they are with a...
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Loyalty, Product
Doxy.me has no integration with our native EHR. It is a standalone product, and I don't see...
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Relationship, Product
We work with a lot of products, and many of them can send us downtime messages. Doxy.me does not do...
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Product
Doxy.me helps us get the visit done, and our teams are now used to it, but we could have easily been...
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Operations
We had a need to use the product for multiparty scenarios, and Doxy.me stepped up and showed us...
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Product
The impact of the solution depends. There is always a balance between the devices and the...
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Product
Doxy.me allows me to evaluate a patient better than I have ever been able to in the past. The...
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Operations
We get very little training from Doxy.me, but the system has a simple interface. The vendor has...
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Product
I'm not aware of the product integrating with anything. It meets our expectations. We are not using...
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Value
We have never had a problem that we have needed to reach out to Doxy.me about. They do a really good...
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Loyalty, Relationship, Product
I would love for the product to always work as beautifully as it does when both the patient and I...
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Relationship
I’m sure that Doxy.me has support resources on their website, but I don’t know how to access them.
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Loyalty
Doxy.me is working as intended, but an integration with our EHR would be great. We would like it if...
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Product
Doxy.me is a good product; it is easy to use for everybody. We have well-established workflows, and...
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Value
Doxy.me is a little expensive for how much we use it. That is not really on the vendor, but the...
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Product
I like the ease of Doxy.me. It seems generally easy to use for us and people on the other end. Some...
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Relationship
I would 100% buy Doxy.me's system again. The amount of support we had while ramping things up was...
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Value
Doxy.me won’t make us pay for admin staff who check people in or move people around. They work hard...
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Operations
The vendor has other urgent priorities, but I am not aware of any new training. Maybe the vendor is...
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Product
Multiparty scenarios can be a little clunky in some cases. Whenever we try to do one, that requires...
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Product
We have a proprietary medical record system, and Doxy.me is focused on integrating their system with...
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Product
Doxy.me is a very straightforward software and is easy for our patients and our providers to use....
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Relationship, Product
I don't think we have a lot of needs at the moment, but Doxy.me also isn't releasing a lot of...
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Relationship
I don't think I have ever heard from the vendor, but I have never really had to do anything with...
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Operations
Doxy.me's solution is so easy to use that users don’t need training. The training involves logging...
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Product
The product is so simple that it is hard; people make it too difficult. Those who can’t figure the...
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Relationship
Doxy.me has a very good Status.io page, and they are very transparent. The vendor usually...
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Product
Doxy.me is a standalone product, but it is a totally different system from our other solutions....
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Product
Some of our providers are struggling with the system and the basic technology that involves sending...
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Product, Value
Doxy.me allows patients to check-in when they can't be in the office. It also allows us to follow...
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Product
Doxy.me is straightforward. We send patients links, and the system prompts patients into the virtual...
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Relationship, Product
The vendor recognizes we are in the healthcare industry, and I think that is because they live there...
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Product
We purposefully measure the product in our Clinician and Group CAHPS score for the patient...
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Culture, Relationship, Value
I have never had any issues with Doxy.me. They have been very good to work with. We just had to make...
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Relationship
With Doxy.me, if we ask what they recommend for what we want to do clinically, they will tell us...
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Product
Doxy.me does what it is supposed to do. And what it does, it does well. For the most part, people...
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Loyalty, Product
The Doxy.me solution doesn't meet all our needs. What it does, it does well, but we want to grow...
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Relationship
I deal with Doxy.me’s support team all the time. They are always on top of everything we have ever...
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Operations, Product
We don't really have to be involved with the upgrades in Doxy.me, and the upgrades usually go very seamlessly....
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Operations
Doxy.me's product is simple to use. The vendor offers training sessions from time to time. They are...
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Relationship, Product
Doxy.me has a lot more unexpected downtime than other solutions. Unfortunately, I usually have to...
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Product
Doxy.me isn’t integrated with my EHR, so I can’t start a video from my patients’ charts, but that is...
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Product
Patients don’t have to have an account in Doxy.me. I have a link, and it is always the same. No one...
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Relationship, Product
I have worked with Doxy.me for several years, and things have been good. The audio quality has been...
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Loyalty, Value
When I switched from my previous product to Doxy.me, it was very easy to sign up, and the product is...
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Product
The system has a checkout room where we can have an admin move people in and out of rooms. That is...
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Loyalty
The system allows us to mute certain people in rooms. The system is beautiful to work with. We chose...
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Operations, Product
I couldn't be a bigger champion for Doxy.me. We sometimes have challenges with some users, but...
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Relationship
My issue with the vendor is that we rarely need the same level of IT support, but we don't hear from...
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Operations
We found Doxy.me's system during the pandemic, and we had it fully functioning in a short amount of...
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Product, Value
I can't imagine any health practice not having the system because both its cost and its ease of use...
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Product
We use Doxy.me's platform, and it offers a feature that truly looks like a virtual clinic in the...
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Relationship, Product
With Doxy.me, we can bring in up to eight different people at the same time in a session. Let's say...
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Product
We haven’t had a ton of change over the years with Doxy.me, and they haven’t rolled out a way to...
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Relationship
I have never worked with anybody at Doxy.me other than the tech support people.
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Product
Doxy.me is very straightforward and easy to use, and it is pretty consistent. For a while, we did...
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Value
The people that we usually use Doxy.me for are the people that would have to come in regularly, so...
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