Doxy.me Commentary
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Subject Expert
Schafer Jackson
Research Director
Commentary Summary
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User Commentary
Relationship, Operations, Product
It is never clear if there is a problem with the audio or video on the platform, and the vendor...
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Product
Doxy.me doesn't connect at all with my EHR. That functionality would be nice, but it isn't really...
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Operations, Product
The Doxy.me implementation was very easy. It didn't take much to get started, and I don't think...
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Relationship
With Doxy.me, we just haven't had any issues. When their interpretive service came out, someone...
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Relationship, Product
We have had several meetings with Doxy.me. They don't have a good analytics engine in the background...
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Operations
Doxy.me is definitely simple. I do the training, and my team does the training when we onboard new...
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Operations
We didn't do a good job with rolling out the product. The vendor gave us all the training documents,...
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Relationship, Product
The product is always reliable. It is always stable. When the vendor brought in an interpretive...
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Loyalty, Product
The vendor is working on integration, but the product doesn't currently integrate at all. We have...
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Relationship
I'm pretty impressed with Doxy.me and the relationship that I have with them. They are quick to act...
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Value
When we brought on Doxy.me, like a lot of hospitals coming out of COVID-19, we were in a financial...
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Value
We definitely receive our money's worth with Doxy.me. It isn't that pricey for what it does. If we...
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Loyalty
We decided we are going away from using Doxy.me as our primary system, but that isn't due to a lack...
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Product
Doxy.me does what it is supposed to do. It is pretty simple. But there is some background work that...
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Product
The system itself is okay. We just had difficulties with the population of patients that we have who...
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Product
Doxy.me doesn't really interoperate with the rest of our solutions. I don't know that we would want...
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Relationship
Doxy.me’s support is pretty good. They are supporting a one-trick pony, so it is easier than...
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Product
What we found with telehealth is that the patients that would benefit the most utilize it the least....
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Loyalty
Doxy.me's solution is so easy to use from our perspective. Really the challenge is the 15 million...
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Relationship, Value
We don't want to be tech support for the patient; we want the patient to be where they are. Doxy.me...
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Product
Doxy.me's solution is a one-trick pony to us, and we use it as the telehealth platform. We still use...
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Product
Doxy.me is very easy to use, and it works. If we don’t get a patient on the phone using another...
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Operations, Product
We are still primarily using Doxy.me for telehealth. Everything in Doxy.me is really seamless. We...
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Relationship, Value
We don't have an account manager or anyone from Doxy.me who we deal with on a regular basis. Doxy.me...
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Relationship, Product
95% percent of the time, Doxy.me works fine. Sometimes there is an initial connection issue. We...
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Product
We don't have an interface with any people from Doxy.me, so I don't have much to say about them....
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Product
The impact of this solution on the patient experience is highly positive 90% of the time. Sometimes...
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Relationship, Product
The instability of Doxy.me is the only concern I have. We never know from day to day when another...
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Operations
The vendor’s training materials are sometimes not as easy to access as we want. They are available....
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Operations, Product
The groups and classes that we have are not as easy to do with Doxy.me as they are with a...
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Loyalty, Product
Doxy.me has no integration with our native EHR. It is a standalone product, and I don't see...
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Relationship, Product
We work with a lot of products, and many of them can send us downtime messages. Doxy.me does not do...
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Product
Doxy.me helps us get the visit done, and our teams are now used to it, but we could have easily been...
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Operations
We had a need to use the product for multiparty scenarios, and Doxy.me stepped up and showed us...
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Product
The impact of the solution depends. There is always a balance between the devices and the...
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Product
Doxy.me allows me to evaluate a patient better than I have ever been able to in the past. The...
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Operations
We get very little training from Doxy.me, but the system has a simple interface. The vendor has...
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Product
I'm not aware of the product integrating with anything. It meets our expectations. We are not using...
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Value
We have never had a problem that we have needed to reach out to Doxy.me about. They do a really good...
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