Doxy.me
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Schafer Jackson
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KLAS Research Director - Schafer Jackson
 
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User Commentary

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Manager

Future Outlook

Doxy.me is not part of our long-term plans. We are moving to a new electronic health record that has...

Oct 2022
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Manager

Functionality and Upgrades

Doxy.me is reliable and intuitive from the clinician's point of view. Doxy.me is easy to manage and...

Oct 2022
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Manager

Functionality and Upgrades

The last time I checked, Doxy.me didn’t have a background filter. I think that functionality would...

Oct 2022
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Manager

Other Observations & Comments

We got a very good deal on Doxy.me, but going forward, I think the vendor could improve their...

Oct 2022
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Director

Future Outlook

I have been pretty happy. We are going to another vendor because Doxy.me cannot integrate their...

Oct 2022
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Director

Functionality and Upgrades

If we were in a similar situation, we would buy Doxy.me again. It has been a very good product. It...

Oct 2022
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Director

ROI / Cost (care and feeding)

We chose the system because it had a really competitive price.

Oct 2022
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Director

Functionality and Upgrades

I like that we don't have to download anything. Doxy.me emails the patient a link, and the patient...

Oct 2022
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Director

ROI / Cost (care and feeding)

There are costs involved with any integration, and the integrations we wanted to do weren't worth...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

Doxy.me has a decent product that has a pretty good way of integrating new people on the fly for...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

Doxy.me promised us an easy-to-use platform that functions in all situations, and we haven’t seen...

Oct 2022
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Analyst/Coordinator

Lessons Learned

I have seen the Doxy.me platform improve over the years, so it has been effective. Communication...

Oct 2022
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Analyst/Coordinator

Implementation and Training

Doxy.me had a bunch of documents online, but there was zero training.

Oct 2022
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Analyst/Coordinator

Service and Support

Sometimes it is hard to get ahold of somebody from Doxy.me, but when we do, they are pretty on the...

Oct 2022
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Analyst/Coordinator

Other Observations & Comments

The Doxy.me platform is a great product for the price, but we have been considering other options....

Oct 2022
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Analyst/Coordinator

Interfacing and Integration

Doxy.me did integrate with the site. They gave us a lot of options for setup and customization, but...

Oct 2022
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Director

Implementation and Training

Doxy.me’s training basically involves us having to figure out training internally through...

Sep 2022
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Director

Functionality and Upgrades

Doxy.me needs to make the system's meeting structure more accessible for phone interpretation...

Sep 2022
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Director

Functionality and Upgrades

I would like Doxy.me to improve on the product's data component a little more. The data component...

Sep 2022
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Director

Service and Support

When we reach out through Doxy.me’s chatbot app, the service we receive is pretty good. The vendor...

Sep 2022
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Director

Technology

Doxy.me is just not changing; they are not evolving. The vendor hasn't integrated more meeting or...

Sep 2022
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Director

Service and Support

We never get any communication when account managers change at Doxy.me, and we don't even really...

Sep 2022
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Director

ROI / Cost (care and feeding)

We have been extremely satisfied with Doxy.me. The solution is very simplistic and has an excellent...

Aug 2022
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Director

Interfacing and Integration

Doxy.me doesn't have as much integration as we would like, and there are no new enhancements.

Aug 2022
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Director

Service and Support

We haven't had any problems with Doxy.me’s support people, and they answer our questions and resolve...

Aug 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

I would definitely recommend the product. It is very straightforward and easy for both us and our...

Jul 2022
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Analyst/Coordinator

Technology

Doxy.me has been a platform that we have been able to utilize, and overall, the product does the job...

Jul 2022
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Analyst/Coordinator

Service and Support

Doxy.me’s support team is a bit harder to get ahold of to help us work through some of our issues....

Jul 2022
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Analyst/Coordinator

Other Observations & Comments

We push out any updates from Doxy.me, but I don’t think the vendor is necessarily delivering...

Jul 2022
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Manager

Functionality and Upgrades

The solution doesn't cost me anything, and most of my patients can use it. I really like the...

Jul 2022
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Manager

Implementation and Training

If the vendor has provided us with any training, I haven't seen it.

Jul 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

The Doxy.me solution was a great product when everybody went into a panic with COVID-19 and started...

Jul 2022
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Analyst/Coordinator

Relationship

The only thing I wish that Doxy.me could do is integrate with some of the EMR vendors so we could...

Jul 2022
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Director

Future Outlook

The Doxy.me solution has been a great platform for us, but we are moving to our EMR vendor’s...

Jul 2022
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Director

Implementation and Training

For implementation, we were pretty much on our own. Training doesn’t exist with Doxy.me. The...

Jul 2022
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Director

Relationship

We have no communication with the vendor whatsoever. They may email us, and they are pretty good at...

Jul 2022
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Director

Win/Loss - Why they were selected (by current clients)

We started using Doxy.me's solution during the COVID-19 pandemic. We needed something that was...

Jun 2022
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Director

Functionality and Upgrades

Doxy.me's system has served its purpose, but we have outgrown it. Doxy.me doesn't have the data...

Jun 2022
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Director

ROI / Cost (care and feeding)

Doxy.me's pricing is pretty straightforward. They don't nickel-and-dime me to death. We definitely...

Jun 2022
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Director

Service and Support

We can call the vendor, and they have been really good about supporting us. Doxy.me has been really...

Jun 2022
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Manager

Functionality and Upgrades

I like that Doxy.me is free and easy for the patients to access. I email the patient a link, and all...

Jun 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Doxy.me has been a solid service for us. We have actually grown because of it, and our capabilities...

Jun 2022
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CIO

Functionality and Upgrades

The Doxy.me platform was the secret to us being able to roll out telehealth quickly in 2020 when the...

Jun 2022
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CIO

Functionality and Upgrades

I would love to see the vendor improve their technology. It is not the highest quality. I have asked...

Jun 2022
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CIO

Functionality and Upgrades

Doxy.me's system is our primary telehealth platform. It is super cheap. But we get what we pay for...

Jun 2022
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CIO

Service and Support

There is almost no service from Doxy.me. I have been able to get service because I am rather...

Jun 2022
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Manager

Win/Loss - Why they were selected (by current clients)

We chose this system because another vendor's system wasn't very robust. That vendor's price point...

Apr 2022
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Manager

Functionality and Upgrades

I have heard from our clinicians that the system is really easy to use. Our patients enjoy it. The...

Apr 2022
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Manager

Future Outlook

I would purchase this system again. It is one of the best systems I have used.

Apr 2022
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Manager

Relationship

We haven't interacted much with the vendor or the executives because we haven't needed to. The...

Apr 2022
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Manager

Implementation and Training

The training we got from the vendor was good, and the system is easy to use. I have no complaints.

Apr 2022
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Manager

Interfacing and Integration

The system doesn't integrate with other systems. The vendor wants to integrate, but other vendors...

Apr 2022
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Manager

Implementation and Training

We didn’t have any problems with the product’s implementation. It was a very smooth transition.

Mar 2022
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Manager

Win/Loss - Why they were selected (by current clients)

We chose Doxy.me's system because it seemed to be the smoothest and most user-friendly product out...

Mar 2022
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Manager

Functionality and Upgrades

Our satisfaction with Doxy.me can't go up much because the system works well, but it may go up...

Mar 2022
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Manager

Functionality and Upgrades

There have been a couple of little issues with multiparty scenarios. Sometimes if we have multiple...

Mar 2022
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Manager

Functionality and Upgrades

An outcome of the product is that our attendance rate has increased because scheduling is very easy....

Mar 2022
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Physician

ROI / Cost (care and feeding)

The product is very easy for us to use. I can see patients at times when I normally wouldn't be able...

Jan 2022
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Physician

ROI / Cost (care and feeding)

We love the product. Other clinicians have been able to work at night and on weekends, so we are...

Jan 2022
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Physician

Functionality and Upgrades

Some patients are technologically challenged, but Doxy.me's system gives them an easy way to do...

Jan 2022
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Physician

Functionality and Upgrades

The product lets me know whether there is a new version of Doxy.me's system available when I sign...

Jan 2022
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Physician

Functionality and Upgrades

If I opened my own clinic, I would buy Doxy.me's system because I know it and I don't like to mess...

Jan 2022
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Physician

Implementation and Training

The training was very straightforward. If I needed help, I could get it. I really liked the training...

Jan 2022
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Physician

Service and Support

We haven't had any problems getting people into a visit. That isn't always perfect, but the vendor...

Jan 2022
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Physician

Future Outlook

We won’t be using Doxy.me as much once we start going back into the office more and more, but we...

Jan 2022
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Physician

ROI / Cost (care and feeding)

I don’t know that Doxy.me actively avoids charging, but we don't feel like they are gouging us in...

Jan 2022
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Physician

Implementation and Training

Doxy.me is so simple that it doesn’t take much training; it is self-explanatory. The training that...

Jan 2022
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Physician

Service and Support

Doxy.me has been pretty bulletproof for me throughout my time using it, so I haven’t really needed...

Jan 2022
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Physician

Functionality and Upgrades

I recommend Doxy.me pretty regularly. We are very satisfied.

Jan 2022
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Physician

Win/Loss - Why they were selected (by current clients)

We toyed with the idea of telehealth, but then the pandemic hit, and we felt like we had no choice...

Jan 2022
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Physician

ROI / Cost (care and feeding)

If I were on vacation and someone needed something, I could definitely take care of it from afar by...

Jan 2022
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Physician

Interfacing and Integration

When we schedule patients, there is a link in the schedule, and all the staff member has to do is...

Jan 2022
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