Doxy.me Comments

 

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Current Time Inside Cache Tag Helper: 11/27/2020 6:46:12 AM and Model.EvProductId = 222042

Commentary Summary

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User Commentary

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Nurse

Functionality and Upgrades

Doxy.me is very reliable, and it is very easy to use. We were able to onboard our providers pretty...

Oct 2020
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Nurse

Functionality and Upgrades

Doxy.me said that they support more than seven languages. But that means that if someone's browser...

Oct 2020
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Nurse

Service and Support

Doxy.me offers hardly any vendor support at all. There is a bot that helps, and the vendor gets back...

Oct 2020
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Nurse

Functionality and Upgrades

If a single doctor wants a telehealth solution, Doxy.me is perfect. But for a health system, the...

Oct 2020
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Manager

Service and Support

There was a hiccup where half a million people were all trying to sign up for the product within...

Oct 2020
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Manager

Lessons Learned

Our initial sales call was done over a Webex. I don’t know whether there are any actual human beings...

Oct 2020
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Manager

Relationship

I would love to see more staff interaction in the paid account. I would like to see more feature...

Oct 2020
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Manager

Future Outlook

If the system remains as solid as it has been, I will remain satisfied with the solution. Doxy.me...

Oct 2020
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Manager

Service and Support

Doxy.me had some trouble with the texting ability during the peak of COVID-19. The support was a...

Oct 2020
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Manager

Functionality and Upgrades

Doxy.me is our solution for the foreseeable future. We are always open to looking at cheaper...

Oct 2020
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Manager

Service and Support

Doxy.me has been very helpful during COVID-19. The challenge has been that they got a lot of...

Oct 2020
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Manager

Future Outlook

Once we get EMR-integrated video visits through another telehealth vendor, we will look at getting...

Oct 2020
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Manager

ROI / Cost (care and feeding)

The big benefit of the Doxy.me system was the low cost. Once we got the system up and running, we...

Oct 2020
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Manager

Future Outlook

During the initial stages of COVID-19, we were just using social media and things like that. Within...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

I would give the system a very high rating for ease of use. Our doctors aren't tech savvy, but they...

Oct 2020
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Manager

Functionality and Upgrades

We haven't had any issues, and we really haven't had to upgrade anything. The vendor puts out...

Oct 2020
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Manager

Other Observations & Comments

We haven't had any executive involvement or contact from anybody. Everything has been self-directed....

Oct 2020
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VP/Other Executive

Other Observations & Comments

We use Doxy.me as a standalone product. It isn't embedded in our EHR. I am not dinging the product...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

In order for the patients to connect to the system, they need a URL, and sometimes getting that URL...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

Doxy.me is pretty simple and straightforward compared to an EHR. We don't need a lot of...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

Doxy.me did an amazing job of providing an ability for patients and providers to actually connect...

Oct 2020
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Manager

ROI / Cost (care and feeding)

We just bought a license from Doxy.me. There are no other charges for the most part, so Doxy.me...

Oct 2020
 Helpful

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Manager

Implementation and Training

The landscape of our implementation was like the wild west. There wasn't much support. Doxy.me just...

Oct 2020
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Manager

Functionality and Upgrades

Doxy.me hasn't delivered any new technology. For the most part, the system is okay. It doesn't have...

Oct 2020
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Manager

ROI / Cost (care and feeding)

When the pandemic started, everybody had to flip on a dime. We contacted our EMR vendor first for a...

Oct 2020
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Manager

Functionality and Upgrades

I haven’t heard of any issues with Doxy.me in terms of implementations and upgrades. I don’t know...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

Doxy.me is very easy for end users to use. If I took the patient into account, I would probably drop...

Oct 2020
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Manager

Functionality and Upgrades

I would like to see the vendor do a little more feature functionality, not tell me how to get paid...

Oct 2020
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Manager

Functionality and Upgrades

I would really like the vendor to consider the staff workflow in the overall process. There isn’t an...

Oct 2020
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Manager

Interfacing and Integration

It would be nice to have more staff workflow integration. We kind of have a patient check-in where...

Oct 2020
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Manager

Other Observations & Comments

The vendor doesn’t promise a lot. If I don’t promise people anything, then I have left no chance of...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

It is super easy to get on board. Doxy.me is super easy for everybody to use. Not much changes, and...

Oct 2020
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Manager

Other Observations & Comments

I don’t know that we have a lot of expectations with integration because Doxy.me is very platform...

Oct 2020
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Analyst/Coordinator

Implementation and Training

Doxy.me’s implementation quality and services are far lower than those of another vendor we work...

Oct 2020
 Helpful

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Analyst/Coordinator

Service and Support

Doxy.me’s model is extremely different from other vendors' models. Doxy.me's model is not built to...

Oct 2020
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Analyst/Coordinator

Implementation and Training

In terms of training, Doxy.me has a bunch of videos on YouTube. We watched almost all of those, and...

Oct 2020
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Analyst/Coordinator

Service and Support

There are a few features that were advertised by Doxy.me, and to this day, we haven’t gotten those....

Oct 2020
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Analyst/Coordinator

Service and Support

Doxy.me gave us a customer success manager dedicated to our account. But the problem was the...

Oct 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Doxy.me's solution is easy to use. They have a WebRTC base, and that is it.

Oct 2020
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Analyst/Coordinator

Sales and Contracting

One of the biggest issues of Doxy.me that goes hand in hand with support is a lack of enterprise...

Oct 2020
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Analyst/Coordinator

Service and Support

For enterprise use, I do not recommend Doxy.me. But for individual use, I do. If someone is looking...

Oct 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I don’t see a long-term future with Doxy.me. They are growing. They are hiring more, and they are...

Oct 2020
 Helpful

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CFO

Functionality and Upgrades

One of the reasons we bought Doxy.me's system was because its waiting room seemed to be far better...

Sep 2020
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COO

Functionality and Upgrades

We mainly use Doxy.me for telehealth. It is honestly pretty easy to use. There hasn't been a lot of...

Sep 2020
 Helpful

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COO

Interfacing and Integration

The Doxy.me system isn't integrated at all, and that is poor. I don't know that we have met anybody...

Sep 2020
 Helpful

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COO

ROI / Cost (care and feeding)

I don't have any reservations about Doxy.me keeping their promises. We had quite a few providers use...

Sep 2020
 Helpful

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COO

Future Outlook

Unless our EMR vendor does a massive upgrade to their telehealth software, we are probably stuck...

Sep 2020
 Helpful

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Director

Functionality and Upgrades

We get what we pay for with Doxy.me. I would recommend them. Our overall satisfaction is fairly...

Sep 2020
 Helpful

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Director

Service and Support

I would give Doxy.me a middle score for ongoing support. Trying to get ahold of them is sometimes disastrous....

Sep 2020
 Helpful

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Director

Functionality and Upgrades

When the Doxy.me system freezes, the users get frustrated, and that makes the experience tough. It...

Sep 2020
 Helpful

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Director

Lessons Learned

Doxy.me has been really good. I don't know whether everybody needs the paid version. I think people...

Sep 2020
 Helpful

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Director

Sales and Contracting

In terms of keeping promises, Doxy.me is good when we can get ahold of them. They don't...

Sep 2020
 Helpful

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Director

Interfacing and Integration

In terms of integration, I would give Doxy.me almost the highest score because of how things are...

Sep 2020
 Helpful

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Manager

Functionality and Upgrades

Doxy.me is a very simple, straightforward, and inexpensive solution. It worked well during the...

Sep 2020
 Helpful

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Manager

Interfacing and Integration

Doxy.me is not part of our long-term plans because it doesn’t integrate with our EHRs.

Sep 2020
 Helpful

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Physician

ROI / Cost (care and feeding)

At first, we used the free version of the software, and that was awful, so I used the paid version,...

Sep 2020
 Helpful

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Physician

Functionality and Upgrades

I did initial visits for new patients and did surgical follow-ups. That was very useful because some...

Sep 2020
 Helpful

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Physician

Service and Support

I might leave Doxy.me in the next couple of years. Doxy.me’s customer support is awful.

Sep 2020
 Helpful

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CMIO

Future Outlook

Because the product is so simple, it likely won't be part of our long-term plans. It doesn’t...

Aug 2020
 Helpful

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CMIO

Implementation and Training

Doxy.me didn’t do any training for us, but it wasn’t needed because the solution was so...

Aug 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

I would recommend Doxy.me to others. We can schedule visits in the Doxy.me system, but our system...

Aug 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

There is a lack of ability in terms of setting up users. The system doesn't let us set up a group of...

Aug 2020
 Helpful

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CMIO

Technology

Doxy.me has been a great solution for us during the pandemic. We were able to get up and running in...

Aug 2020
 Helpful

 or  to see details.

Director

Relationship

Doxy.me has very nice and great people.

Aug 2020
 Helpful

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Director

Technology

The system doesn't always work because WebRTC technology sometimes has challenges. That isn't just...

Aug 2020
 Helpful

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CMO

Service and Support

We had a very quick response from Doxy.me when it came to being able to roll out a system-wide,...

Aug 2020
 Helpful

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CMO

Implementation and Training

The majority of Doxy.me's training is done through videos. That makes the training more accessible...

Aug 2020
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CMO

Technology

Doxy.me's system does a very good job, but there are some network concerns in rural areas....

Aug 2020
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CMO

Service and Support

We have had a little bit of trouble with the support response time. The support hasn't been...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

Doxy.me's solution certainly seems like it will be part of our long-term plans in some way. I hope...

Aug 2020
 Helpful

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Director

Implementation and Training

We didn't really have any training. We were subject to watching videos online at first. We pretty...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

We have an older patient population. It would be great if we could send out something to help teach...

Aug 2020
 Helpful

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Director

Service and Support

We had some issues early on. When we first started, we had a lot of connection issues where...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

When the pandemic is over and things have calmed down, maybe we will do virtual visits as a courtesy...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

We have a young demographic of staff members who use the system, and that probably helped them as...

Aug 2020
 Helpful

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Director

Other Observations & Comments

The telehealth experience for our patients depends on the person on the other end of the call. We...

Aug 2020
 Helpful

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Manager

Service and Support

Doxy.me's support is really good when I can get ahold of someone from support. During the peak of...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

Sometimes, FaceTime, Skype, and other common platforms work when Doxy.me's system doesn't. We have...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

The providers only have experience with Doxy.me's system, so a lot of them hate the system because...

Aug 2020
 Helpful

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Director

Future Outlook

Right now, the product is part of our long-term plans. Nothing is changing; however, us looking at...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

The platform is very intuitive. There aren't a lot of bells and whistles, but the system does what...

Aug 2020
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Manager

Functionality and Upgrades

Doxy.me has a feature that is supposed to enable patients to digitally sign their paperwork, and...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

Doxy.me's system is part of our long-term plans. The platform is simple, easy to use, and very...

Aug 2020
 Helpful

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Director

Technology

Our staff members complained about connectivity, and that could have been Doxy.me’s issue or our...