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Doxy.me Comments
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Commentary Summary
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User Commentary
Director
From an IT standpoint, Doxy.me's implementation was not the greatest. For every provider, we had to...
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Director
Our clinicians love Doxy.me. It can save our patients drive time, and they don't have to install a...
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Director
We wanted a solution that would be user friendly, so we decided to go with Doxy.me. Our previous...
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Director
Our rollout of Doxy.me was uneventful. We received an email with instructions about how to download...
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Director
We haven't had any issues with the vendor. They have kept their promises. I would like to see more...
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Director
Doxy.me is very user friendly, I have heard that so many people have adopted it that there might be...
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Director
We haven't asked the vendor for any support, but we also haven't seen much outreach from them. Other...
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Analyst/Coordinator
I haven't talked to anyone at the executive level from the vendor, but I haven't needed to. We...
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Analyst/Coordinator
I don't know whether the product will be part of our long-term plans. I have heard rumors about...
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Manager
There are a lot of issues with the connections in Doxy.me's solution. When there are browser...
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Manager
Doxy.me's solution has a virtual waiting room but only if we choose and pay for that option. We...
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Manager
For the training, Doxy.me had us watch a video and then go. Doxy.me is a very small company. In the...
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Manager
Overall, our staff members and patients have been very happy with Doxy.me. There have been a few...
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Manager
Our providers like Doxy.me. The interface is really simple and easy. Doxy.me works how it was...
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Manager
When our enterprise vendor comes out with a telehealth solution, we will probably migrate over. For...
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Manager
There is really not much training for Doxy.me. The system is kind of a click-and-go system; we don’t...
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Manager
Doxy.me works well for us. The system is awesome. It does everything that we need it to do. We...
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Manager
Implementing Doxy.me was easy. I was able to implement the system overnight, and the vendor trained...
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CMIO
We went with this product because it is a HIPAA-protected platform, and the product is a basic AV...
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CMIO
Doctors can enroll. Their training is easy. If we get the professional version, we can get a year's...
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CMIO
When the office is ready to tell patients that they are ready for them to enter the waiting room for...
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CMIO
Some of our doctors want their hands to be held more as they use the product, and the vendor isn't...
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CMIO
We ultimately came down to recommending to our group that we will do a contract with Doxy.me. The...
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CMIO
I don't know what the long-term viability of telehealth is going to be. The government could kill...
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VP/Other Executive
Doxy.me's system has worked pretty well. It is pretty easy to use. We certainly get our return on...
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VP/Other Executive
We are probably going to go to another vendor. If I were starting over, I would not go with Doxy.me.
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VP/Other Executive
I feel like I know Doxy.me very well because I call them every time I have a problem. The software...
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VP/Other Executive
Doxy.me's system is totally separate from our EMR; we just created hyperlinks from the registration...
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VP/Other Executive
I would love to see a queue in Doxy.me so I know who is waiting in line. Right now, all of the...
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VP/Other Executive
Doxy.me is not as formalized in structure as another system we use is, and I don’t think the...
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VP/Other Executive
The Doxy.me solution does not integrate at all, so I would give it the lowest score for that. Since...
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VP/Other Executive
The ongoing support has been great. We have no problems with that.
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VP/Other Executive
I rated receiving our money’s worth a little lower just because we have to pay by the month. We have...
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VP/Other Executive
I would hope our satisfaction would go up in a year from now. Our overall experience with telehealth...
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Manager
There were some connectivity issues with the internet. I am not sure whether the issues were due to...
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Manager
The problem with Doxy.me's system and the way we are set up in our clinic is that each of our...
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Manager
The good things about the system is that it is free and incredibly easy for the providers and...
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Manager
The system is easy to use; we can do it from our cell phones. If our laptop doesn’t have a camera on...
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Director
Doxy.me is not part of our long-term plans, but I can't control what our providers do. The providers...
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CMO
We went with Doxy.me, and the system was much better than the one we tried first, but we still had...
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CMO
An issue we had with Doxy.me's system was that when there were issues, they would cause timing...
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Nurse
Doxy.me is very reliable, and it is very easy to use. We were able to onboard our providers pretty...
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Nurse
Doxy.me said that they support more than seven languages. But that means that if someone's browser...
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Nurse
Doxy.me offers hardly any vendor support at all. There is a bot that helps, and the vendor gets back...
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Nurse
If a single doctor wants a telehealth solution, Doxy.me is perfect. But for a health system, the...
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Manager
There was a hiccup where half a million people were all trying to sign up for the product within...
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Manager
Our initial sales call was done over a Webex. I don’t know whether there are any actual human beings...
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Manager
I would love to see more staff interaction in the paid account. I would like to see more feature...
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Manager
If the system remains as solid as it has been, I will remain satisfied with the solution. Doxy.me...
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Manager
Doxy.me had some trouble with the texting ability during the peak of COVID-19. The support was a...
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Manager
Doxy.me is our solution for the foreseeable future. We are always open to looking at cheaper...
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Manager
Doxy.me has been very helpful during COVID-19. The challenge has been that they got a lot of...
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Manager
Once we get EMR-integrated video visits through another telehealth vendor, we will look at getting...
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Manager
The big benefit of the Doxy.me system was the low cost. Once we got the system up and running, we...
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Manager
During the initial stages of COVID-19, we were just using social media and things like that. Within...
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Manager
I would give the system a very high rating for ease of use. Our doctors aren't tech savvy, but they...
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Manager
We haven't had any issues, and we really haven't had to upgrade anything. The vendor puts out...
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Manager
We haven't had any executive involvement or contact from anybody. Everything has been self-directed....
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VP/Other Executive
We use Doxy.me as a standalone product. It isn't embedded in our EHR. I am not dinging the product...
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VP/Other Executive
In order for the patients to connect to the system, they need a URL, and sometimes getting that URL...
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VP/Other Executive
Doxy.me is pretty simple and straightforward compared to an EHR. We don't need a lot of...
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VP/Other Executive
Doxy.me did an amazing job of providing an ability for patients and providers to actually connect...
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Manager
We just bought a license from Doxy.me. There are no other charges for the most part, so Doxy.me...
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Manager
The landscape of our implementation was like the wild west. There wasn't much support. Doxy.me just...
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Manager
Doxy.me hasn't delivered any new technology. For the most part, the system is okay. It doesn't have...
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Manager
When the pandemic started, everybody had to flip on a dime. We contacted our EMR vendor first for a...
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Manager
I haven’t heard of any issues with Doxy.me in terms of implementations and upgrades. I don’t know...
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Manager
Doxy.me is very easy for end users to use. If I took the patient into account, I would probably drop...
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Manager
I would like to see the vendor do a little more feature functionality, not tell me how to get paid...
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Manager
I would really like the vendor to consider the staff workflow in the overall process. There isn’t an...
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Manager
It would be nice to have more staff workflow integration. We kind of have a patient check-in where...
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Manager
The vendor doesn’t promise a lot. If I don’t promise people anything, then I have left no chance of...
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Manager
It is super easy to get on board. Doxy.me is super easy for everybody to use. Not much changes, and...
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Manager
I don’t know that we have a lot of expectations with integration because Doxy.me is very platform...
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Analyst/Coordinator
Doxy.me’s implementation quality and services are far lower than those of another vendor we work...
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Analyst/Coordinator
Doxy.me’s model is extremely different from other vendors' models. Doxy.me's model is not built to...
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Analyst/Coordinator
In terms of training, Doxy.me has a bunch of videos on YouTube. We watched almost all of those, and...
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Analyst/Coordinator
There are a few features that were advertised by Doxy.me, and to this day, we haven’t gotten those....
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Analyst/Coordinator
Doxy.me gave us a customer success manager dedicated to our account. But the problem was the...
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Analyst/Coordinator
Doxy.me's solution is easy to use. They have a WebRTC base, and that is it.
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Analyst/Coordinator
One of the biggest issues of Doxy.me that goes hand in hand with support is a lack of enterprise...
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Analyst/Coordinator
For enterprise use, I do not recommend Doxy.me. But for individual use, I do. If someone is looking...
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Analyst/Coordinator
I don’t see a long-term future with Doxy.me. They are growing. They are hiring more, and they are...
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CFO
One of the reasons we bought Doxy.me's system was because its waiting room seemed to be far better...
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COO
We mainly use Doxy.me for telehealth. It is honestly pretty easy to use. There hasn't been a lot of...
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COO
The Doxy.me system isn't integrated at all, and that is poor. I don't know that we have met anybody...
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COO
I don't have any reservations about Doxy.me keeping their promises. We had quite a few providers use...
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COO
Unless our EMR vendor does a massive upgrade to their telehealth software, we are probably stuck...
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Director
We get what we pay for with Doxy.me. I would recommend them. Our overall satisfaction is fairly...
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Director
I would give Doxy.me a middle score for ongoing support. Trying to get ahold of them is sometimes disastrous....
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Director
When the Doxy.me system freezes, the users get frustrated, and that makes the experience tough. It...
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Director
Doxy.me has been really good. I don't know whether everybody needs the paid version. I think people...
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Director
In terms of keeping promises, Doxy.me is good when we can get ahold of them. They don't...
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Director
In terms of integration, I would give Doxy.me almost the highest score because of how things are...
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Manager
Doxy.me is a very simple, straightforward, and inexpensive solution. It worked well during the...
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Manager
Doxy.me is not part of our long-term plans because it doesn’t integrate with our EHRs.
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Physician
At first, we used the free version of the software, and that was awful, so I used the paid version,...
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Physician
I did initial visits for new patients and did surgical follow-ups. That was very useful because some...
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Physician
I might leave Doxy.me in the next couple of years. Doxy.me’s customer support is awful.
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CMIO
Because the product is so simple, it likely won't be part of our long-term plans. It doesn’t...
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CMIO
Doxy.me didn’t do any training for us, but it wasn’t needed because the solution was so...
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VP/Other Executive
I would recommend Doxy.me to others. We can schedule visits in the Doxy.me system, but our system...
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VP/Other Executive
There is a lack of ability in terms of setting up users. The system doesn't let us set up a group of...
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CMIO
Doxy.me has been a great solution for us during the pandemic. We were able to get up and running in...
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Director
Doxy.me has very nice and great people.
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Director
The system doesn't always work because WebRTC technology sometimes has challenges. That isn't just...
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CMO
We had a very quick response from Doxy.me when it came to being able to roll out a system-wide,...
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CMO
The majority of Doxy.me's training is done through videos. That makes the training more accessible...
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CMO
Doxy.me's system does a very good job, but there are some network concerns in rural areas....
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CMO
We have had a little bit of trouble with the support response time. The support hasn't been...
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Director
Doxy.me's solution certainly seems like it will be part of our long-term plans in some way. I hope...
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Director
We didn't really have any training. We were subject to watching videos online at first. We pretty...
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Director
We have an older patient population. It would be great if we could send out something to help teach...
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Director
We had some issues early on. When we first started, we had a lot of connection issues where...
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Director
When the pandemic is over and things have calmed down, maybe we will do virtual visits as a courtesy...
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Director
We have a young demographic of staff members who use the system, and that probably helped them as...
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Director
The telehealth experience for our patients depends on the person on the other end of the call. We...
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Manager
Doxy.me's support is really good when I can get ahold of someone from support. During the peak of...
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Manager
Sometimes, FaceTime, Skype, and other common platforms work when Doxy.me's system doesn't. We have...
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Director
The providers only have experience with Doxy.me's system, so a lot of them hate the system because...
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Director
Right now, the product is part of our long-term plans. Nothing is changing; however, us looking at...
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Manager
The platform is very intuitive. There aren't a lot of bells and whistles, but the system does what...
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Manager
Doxy.me has a feature that is supposed to enable patients to digitally sign their paperwork, and...
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Manager
Doxy.me's system is part of our long-term plans. The platform is simple, easy to use, and very...
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Director
Our staff members complained about connectivity, and that could have been Doxy.me’s issue or our...
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Director
Doxy.me has been responsive to training needs. They conducted training for our staff, and the...
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Director
If the connection is good, most clients enjoy the system and the fact that they can see us. Younger...
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Director
As we move along with the pandemic, we will reevaluate things. I am going to do surveys with the...
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Director
I haven't tried any other telehealth products. There are newer products on the market, so if I were...
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Director
I think Doxy.me could be more proactive. I call them, and they respond in an efficient and effective...
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Manager
We survey a lot of our patients, and I hear good things about Doxy.me. The situation is hard when...
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Director
Everything was online. The solution was easy to purchase and easy to use. I haven’t had an issue...
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Manager
Doxy.me is sometimes finicky. Sometimes patients can't hear us, and sometimes we can't hear them. If...
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Manager
We only use the platform for urgent care, and we aren't using it for billing. We aren't using it for...
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Manager
It has been hard to reach the vendor for support. I scoured the website for a number to call...
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Manager
Implementing the solution was probably the simplest thing I have ever done from a technology...
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Manager
We didn't need training. A few of us got together and played around with Doxy.me for a couple of...
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Manager
Minor glitches aside, Doxy.me is a really good product. It is a no-frills product for what we need...
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Manager
The vendor's proactiveness really goes back to the fact that they don't have enough staff to deal...
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Manager
Doxy.me is a no-frills product when we need to connect with a patient and have a HIPAA-compliant...
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Manager
Doxy.me has been a good product. Oftentimes, fixing things is pretty easy. The platform helped us...
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Director
We have some challenges with the solution being less intimate. It is almost like a conversational...
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Director
Doxy.me doesn't have a platform to document in for visualization. But for what it is, it is great....
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CEO/President
The vendor's support gets the lowest score. The support is very difficult to deal with. First, a bot...
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CEO/President
We implemented the product quickly as a response to COVID-19. I wasn't able to easily set up...
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CEO/President
The vendor didn't make any promises. Keeping promises doesn't apply. Initially, the vendor wasn't...
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CEO/President
I can't use the system on Chrome. The product configures the browser the same way every time we sign...
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CEO/President
We won't be using the product a year from now. The only thing that we are concerned about is that we...
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CEO/President
In regards to the telehealth experience for the patient, we have to check in with patients and work...
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CEO/President
A big patient complaint we get is that while the provider's screen is working in real time, the...
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CEO/President
Probably 20%–30% of my calls fail. That is very annoying for both me and my patients. When something...
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Analyst/Coordinator
When we found the vendor and started working on bringing the solution into our organization, I...
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Analyst/Coordinator
Until maybe a couple of weeks ago, I would have given the support during COVID-19 a very low score....
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Analyst/Coordinator
For immediate and urgent needs, the product is very good. But if I had a long-term plan for a...
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Analyst/Coordinator
The vendor has kept 50% of their promises because the upgrades take a long time, although they do...
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Analyst/Coordinator
In terms of charging, the vendor is very clear. There are no question marks. Everything is...
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Analyst/Coordinator
Doxy.me assigned a point of contact to our clinic, but the person lacked technical knowledge. We had...
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Analyst/Coordinator
There are things that the vendor should address. We have a virtual waiting room, and we have one...
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Analyst/Coordinator
Doxy.me has a page that is dedicated to updates, and I get the news of what has been implemented....
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Analyst/Coordinator
We learned not to have high expectations of Doxy.me because we are used to contracts and immediate...
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Analyst/Coordinator
The product wasn’t super expensive, but it wasn’t super cheap either. It got the job done, but the...
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Analyst/Coordinator
The vendor doesn't give us a legit contract, and because we don’t have a contract, we have so many...
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Analyst/Coordinator
The vendor should bring technical people whenever we are implementing a project. Vendors should...
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Analyst/Coordinator
I don’t know any executive at Doxy.me. Aside from one instance, we have never met anyone. With other...
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Manager
The cost of the system is reasonable. Receiving our money’s worth is relative because we were doing...
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Manager
We chose Doxy.me's software because of how quickly it was available for us. It was like a flash in...
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Manager
I think the training is the basis for any product. We don’t get a buy-in without training. We don’t...
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Manager
We are using Doxy.me's software right now for our telemedicine. The biggest reason we went through...
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Manager
If organizations upgrade to the paid version of Doxy.me's software, they get the virtual waiting...
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Manager
I wouldn’t even know where to start to get support from the vendor. We have never actually talked to...
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CIO
Doxy.me has no phone or web support. We don’t get any live support. They just turn on the product....
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CIO
Doxy.me works over a browser. Patients go to a virtual waiting room and check in with their name;...
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CIO
Doxy.me’s tool is easy enough to use. I can set up all of our providers in a couple of hours, and...
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CIO
In all of the testing that I had done to establish a long-term plan of being able to do telehealth,...
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CIO
We are running half of our visits using telehealth, and we are predominantly using Doxy.me's...
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Director
I don’t think there was any executive involvement. The vendor had chatbot support, but getting...
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Director
The solution is pretty easy to pick up. The vendor allowed us to scale very effectively to meet...
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Director
From an implementation standpoint, the vendor had limited support. The vendor had limited resources...
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Director
I wouldn’t say the vendor keeps all their promises. Updates come to the platform through blog posts...
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Director
The vendor’s pricing structure is transparent. The vendor assesses the number of users and licenses,...
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Director
I would buy the solution again if we didn’t have an alternative solution in place. I recommended...
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Analyst/Coordinator
The system sometimes runs smoothly, but sometimes we have to cancel our services because the system...
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Physician
I wish that I had better access to the current insurance formularies integrated into our software...
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Physician
Our use of the product is going to change a lot when restrictions are put back on as to what we can...
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Physician
When COVID-19 hit, we had already found Doxy.me's system, and we stuck with it for our telehealth...
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Physician
The product is solid, and the vendor offers us HIPAA-compliant telehealth connections. The...
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Analyst/Coordinator
The vendor didn’t give us any training, but we would have liked some training. I have to look up a...
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Analyst/Coordinator
We have had a few technical difficulties. I don’t know whether they are due to the fact that the...
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CEO/President
Generally, the specialist community is lagging in telehealth consultations. Specialists really don't...
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CEO/President
The support through COVID-19 has been adequate. I have low expectations. The vendor has been...
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CEO/President
The product has the potential to be expanded depending on what our EMR does. If our EMR popped up...
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CEO/President
The Doxy.me product is the main telehealth system we use. It doesn't actually help us accomplish a...
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CEO/President
The Doxy.me product is trickier to use because of our patients. Our patients are not as slick about...
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CEO/President
We found another piece of software that hasn't been as good as the Doxy.me product, and then we...
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Director
We added Doxy.me's system when COVID-19 hit. We were able to get going quickly, and we have liked...
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Director
Doxy.me's system was easy to set up and train users on. We were trained and using the system within...
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Director
We use Doxy.me for telehealth. We send the patient an email with the link, and he or she goes to the...
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Director
We got Doxy.me's system when everybody was told to stay in their homes. We had to change a lot of...
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Director
The highlight of Doxy.me is their willingness to move forward with something quickly and just adapt...
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Manager
The solution is pretty simple. A link is sent to a patient, and the patient clicks on it; there are...
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Manager
The only thing the vendor needs to fix is the system’s connection. The audio and the video sometimes...
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Manager
The vendor avoids charging for every little thing. I just pay one fee, and that is it.
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CEO/President
We didn't think of telehealth prior to COVID-19, and when the pandemic hit and restrictions were...
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CEO/President
The Doxy.me product is very easy to use and has great support. I have been impressed with how...
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Director
We didn't need to set up telehealth prior to the COVID-19 crisis. When the pandemic hit, we knew we...
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Director
Because of the pandemic, Doxy.me has been inundated with emails, questions, and the like. I haven't...
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Director
I designed all of our workflows for the Doxy.me product because the vendor was too busy. We realized...
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Director
The restrictions that CMS lifted made us able to jump on board with the Doxy.me product immediately....
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