Doxy.me Commentary
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Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
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User Commentary

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Physician

Relationship, Product

95% percent of the time, Doxy.me works fine. Sometimes there is an initial connection issue. We...

Feb 2024
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Physician

Product

We don't have an interface with any people from Doxy.me, so I don't have much to say about them....

Feb 2024
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Physician

Product

The impact of this solution on the patient experience is highly positive 90% of the time. Sometimes...

Feb 2024
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Analyst/Coordinator

Relationship, Product

The instability of Doxy.me is the only concern I have. We never know from day to day when another...

Jan 2024
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Director

Operations

The vendor’s training materials are sometimes not as easy to access as we want. They are available....

Dec 2023
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Director

Operations, Product

The groups and classes that we have are not as easy to do with Doxy.me as they are with a...

Dec 2023
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Director

Loyalty, Product

Doxy.me has no integration with our native EHR. It is a standalone product, and I don't see...

Dec 2023
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Director

Relationship, Product

We work with a lot of products, and many of them can send us downtime messages. Doxy.me does not do...

Dec 2023
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Director

Product

Doxy.me helps us get the visit done, and our teams are now used to it, but we could have easily been...

Dec 2023
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VP/Other Executive

Operations

We had a need to use the product for multiparty scenarios, and Doxy.me stepped up and showed us...

Nov 2023
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VP/Other Executive

Product

The impact of the solution depends. There is always a balance between the devices and the...

Nov 2023
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Physician

Product

Doxy.me allows me to evaluate a patient better than I have ever been able to in the past. The...

Oct 2023
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Physician

Operations

We get very little training from Doxy.me, but the system has a simple interface. The vendor has...

Oct 2023
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Physician

Product

I'm not aware of the product integrating with anything. It meets our expectations. We are not using...

Oct 2023
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Manager

Value

We have never had a problem that we have needed to reach out to Doxy.me about. They do a really good...

Oct 2023
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CEO/President

Loyalty, Relationship, Product

I would love for the product to always work as beautifully as it does when both the patient and I...

Oct 2023
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CEO/President

Relationship

I’m sure that Doxy.me has support resources on their website, but I don’t know how to access them.

Oct 2023
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VP/Other Executive

Loyalty

Doxy.me is working as intended, but an integration with our EHR would be great. We would like it if...

Oct 2023
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VP/Other Executive

Product

Doxy.me is a good product; it is easy to use for everybody. We have well-established workflows, and...

Oct 2023
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Physician

Value

Doxy.me is a little expensive for how much we use it. That is not really on the vendor, but the...

Oct 2023
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Physician

Product

I like the ease of Doxy.me. It seems generally easy to use for us and people on the other end. Some...

Oct 2023
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VP/Other Executive

Relationship

I would 100% buy Doxy.me's system again. The amount of support we had while ramping things up was...

Oct 2023
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VP/Other Executive

Value

Doxy.me won’t make us pay for admin staff who check people in or move people around. They work hard...

Oct 2023
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VP/Other Executive

Operations

The vendor has other urgent priorities, but I am not aware of any new training. Maybe the vendor is...

Oct 2023
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Manager

Product

Multiparty scenarios can be a little clunky in some cases. Whenever we try to do one, that requires...

Sep 2023
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Manager

Product

We have a proprietary medical record system, and Doxy.me is focused on integrating their system with...

Sep 2023
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Manager

Product

Doxy.me is a very straightforward software and is easy for our patients and our providers to use....

Sep 2023
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Manager

Relationship, Product

I don't think we have a lot of needs at the moment, but Doxy.me also isn't releasing a lot of...

Sep 2023
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Manager

Relationship

I don't think I have ever heard from the vendor, but I have never really had to do anything with...

Aug 2023
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Manager

Operations

Doxy.me's solution is so easy to use that users don’t need training. The training involves logging...

Jul 2023
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Manager

Product

The product is so simple that it is hard; people make it too difficult. Those who can’t figure the...

Jul 2023
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Manager

Relationship

Doxy.me has a very good Status.io page, and they are very transparent. The vendor usually...

Jul 2023
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Manager

Product

Doxy.me is a standalone product, but it is a totally different system from our other solutions....

Jul 2023
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Physician

Product

Some of our providers are struggling with the system and the basic technology that involves sending...

Jul 2023
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Physician

Product, Value

Doxy.me allows patients to check-in when they can't be in the office. It also allows us to follow...

Jul 2023
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Manager

Product

Doxy.me is straightforward. We send patients links, and the system prompts patients into the virtual...

Jul 2023
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Director

Relationship, Product

The vendor recognizes we are in the healthcare industry, and I think that is because they live there...

Jul 2023
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Director

Product

We purposefully measure the product in our Clinician and Group CAHPS score for the patient...

Jul 2023
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Director

Culture, Relationship, Value

I have never had any issues with Doxy.me. They have been very good to work with. We just had to make...

Jul 2023
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Director

Relationship

With Doxy.me, if we ask what they recommend for what we want to do clinically, they will tell us...

Jul 2023
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Director

Product

Doxy.me does what it is supposed to do. And what it does, it does well. For the most part, people...

Jul 2023
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Director

Loyalty, Product

The Doxy.me solution doesn't meet all our needs. What it does, it does well, but we want to grow...

Jul 2023
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Director

Relationship

I deal with Doxy.me’s support team all the time. They are always on top of everything we have ever...

Jul 2023
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Director

Operations, Product

We don't really have to be involved with the upgrades in Doxy.me, and the upgrades usually go very seamlessly....

Jul 2023
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Analyst/Coordinator

Operations

Doxy.me's product is simple to use. The vendor offers training sessions from time to time. They are...

Jun 2023
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Analyst/Coordinator

Relationship, Product

Doxy.me has a lot more unexpected downtime than other solutions. Unfortunately, I usually have to...

Jun 2023
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CEO/President

Product

Doxy.me isn’t integrated with my EHR, so I can’t start a video from my patients’ charts, but that is...

Jun 2023
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CEO/President

Product

Patients don’t have to have an account in Doxy.me. I have a link, and it is always the same. No one...

Jun 2023
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CEO/President

Relationship, Product

I have worked with Doxy.me for several years, and things have been good. The audio quality has been...

Jun 2023
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CEO/President

Loyalty, Value

When I switched from my previous product to Doxy.me, it was very easy to sign up, and the product is...

Jun 2023
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(0)
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COO

Product

The system has a checkout room where we can have an admin move people in and out of rooms. That is...

Jun 2023
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COO

Loyalty

The system allows us to mute certain people in rooms. The system is beautiful to work with. We chose...

Jun 2023
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COO

Operations, Product

I couldn't be a bigger champion for Doxy.me. We sometimes have challenges with some users, but...

Jun 2023
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COO

Relationship

My issue with the vendor is that we rarely need the same level of IT support, but we don't hear from...

Jun 2023
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(0)
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COO

Operations

We found Doxy.me's system during the pandemic, and we had it fully functioning in a short amount of...

Jun 2023
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(0)
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COO

Product, Value

I can't imagine any health practice not having the system because both its cost and its ease of use...

Jun 2023
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(0)
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COO

Product

We use Doxy.me's platform, and it offers a feature that truly looks like a virtual clinic in the...

Jun 2023
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CIO

Relationship, Product

With Doxy.me, we can bring in up to eight different people at the same time in a session. Let's say...

Jun 2023
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Manager

Product

We haven’t had a ton of change over the years with Doxy.me, and they haven’t rolled out a way to...

Apr 2023
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Manager

Relationship

I have never worked with anybody at Doxy.me other than the tech support people.

Apr 2023
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Manager

Product

Doxy.me is very straightforward and easy to use, and it is pretty consistent. For a while, we did...

Apr 2023
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Manager

Value

The people that we usually use Doxy.me for are the people that would have to come in regularly, so...

Apr 2023
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(0)
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Physician

Relationship, Product

I would like Doxy.me to be able to do multiparty group calls. That would be nice. We use another...

Apr 2023
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Physician

Product

Doxy.me has been great in that I can see patients who I couldn’t see otherwise. On the flip side,...

Apr 2023
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Physician

Loyalty

I used Doxy.me a bit before COVID-19 but more sporadically. I chose the product because I was...

Apr 2023
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Physician

Product

Doxy.me has been great. I enjoy that I can zoom in the program and that it can overlap my charting...

Apr 2023
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CIO

Product, Value

For the most part, Doxy.me is a really easy solution. It has high uptime, and it is inexpensive.

Apr 2023
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CIO

Relationship, Value

With Doxy.me, we get what we pay for. Doxy.me is really inexpensive for what it does. Part of the...

Apr 2023
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CIO

Relationship, Product, Value

Doxy.me is quietly keeping things moving in the right direction. They do very small upgrades that...

Apr 2023
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(0)
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Manager

Relationship

The platform works decently, but I never get emails from Doxy.me about updates or new products. We...

Mar 2023
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Manager

Relationship

Doxy.me’s automated support service isn’t great, but if we email or call the vendor, we don't have...

Mar 2023
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Manager

Operations

Doxy.me doesn’t really offer up-front training. They have a hands-off approach as soon as people...

Mar 2023
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Manager

Product

Doxy.me's platform is getting the job done. And from an IT perspective, we are familiar enough with...

Mar 2023
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(0)
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Manager

Product

Most of the settings we need in the Doxy.me platform are there; the system is just very encumbered...

Mar 2023
||
(0)
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Manager

Product

A lot of the Doxy.me system requires permissions for the camera and the audio due to the nature of...

Mar 2023
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Manager

Loyalty, Product

The Doxy.me platform was our main telehealth solution until our EMR vendor got their own telehealth...

Mar 2023
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Manager

Operations, Product

Doxy.me is working well. The solution is very easy to use. I have never seen ongoing training for it...

Mar 2023
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Manager

Product

Our connection through Doxy.me is great. Even when our internet isn't working, it seems like the...

Mar 2023
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Manager

Relationship

We never have to call the vendor for anything. If we ever had to call the vendor, I am sure that we...

Mar 2023
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Manager

Product

Doxy.me doesn't integrate with our EMR. It is a separate platform. The integration between those...

Mar 2023
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Director

Product

Doxy.me is a very simple, user-friendly product.

Mar 2023
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Director

Relationship

The support from Doxy.me is very good.

Mar 2023
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