Doxy.me Commentary
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Subject Expert
Trey Dye
Research Director
Commentary Summary
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User Commentary
Relationship, Product
For the work that I need to do, Doxy.me meets my needs the way it currently is. I occasionally use...
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Product
Sometimes, I find that there is a hiccup related to getting all of the system's screens merged in...
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Relationship, Product
We would love to have broadband options everywhere so that we would never have any connection...
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Operations, Product
When Doxy.me provides an update, we will do the update and go on our merry way. We can update the...
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Product
Doxy.me added some bells and whistles to the system. Now, if I want to use a whiteboard in the...
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Product
Doxy.me gives me a wonderful opportunity to do work while increasing accessibility. Patients have...
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Value
My EMR vendor has a telehealth solution, but it is significantly more expensive than Doxy.me....
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Culture, Value
With Doxy.me, there is a flat fee per year, and I just pay it and get it done. Doxy doesn't charge...
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Relationship
I have never been in contact with Doxy.me. I have never had an issue with them and have never spoken...
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Product, Value
Doxy.me has the ability to pull pictures from the patients. When my staff members make telehealth...
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Product
Doxy.me has a chat screen that I end up using if I'm telling patients to call and follow up with a...
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Product
Doxy.me is not something that is easy to integrate with our EMR. A lot of other companies are able...
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Relationship
A lot of times if there is an issue with the solution, we will be the ones to find out about it when...
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Relationship, Product
When there are known issues, Doxy.me has a webpage where we can see the uptime and status of not...
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Loyalty, Product
We bought Doxy.me because we wanted a way to still see our patients during the COVID-19 pandemic and...
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Relationship, Operations, Product
It is never clear if there is a problem with the audio or video on the platform, and the vendor...
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Product
Doxy.me doesn't connect at all with my EHR. That functionality would be nice, but it isn't really...
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Operations, Product
The Doxy.me implementation was very easy. It didn't take much to get started, and I don't think...
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Relationship
With Doxy.me, we just haven't had any issues. When their interpretive service came out, someone...
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Relationship, Product
We have had several meetings with Doxy.me. They don't have a good analytics engine in the background...
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Operations
Doxy.me is definitely simple. I do the training, and my team does the training when we onboard new...
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Operations
We didn't do a good job with rolling out the product. The vendor gave us all the training documents,...
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Relationship, Product
The product is always reliable. It is always stable. When the vendor brought in an interpretive...
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Loyalty, Product
The vendor is working on integration, but the product doesn't currently integrate at all. We have...
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Relationship
I'm pretty impressed with Doxy.me and the relationship that I have with them. They are quick to act...
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Value
When we brought on Doxy.me, like a lot of hospitals coming out of COVID-19, we were in a financial...
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Value
We definitely receive our money's worth with Doxy.me. It isn't that pricey for what it does. If we...
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Loyalty
We decided we are going away from using Doxy.me as our primary system, but that isn't due to a lack...
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Product
Doxy.me does what it is supposed to do. It is pretty simple. But there is some background work that...
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Product
The system itself is okay. We just had difficulties with the population of patients that we have who...
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Product
Doxy.me doesn't really interoperate with the rest of our solutions. I don't know that we would want...
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Relationship
Doxy.me’s support is pretty good. They are supporting a one-trick pony, so it is easier than...
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Product
What we found with telehealth is that the patients that would benefit the most utilize it the least....
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Loyalty
Doxy.me's solution is so easy to use from our perspective. Really the challenge is the 15 million...
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Relationship, Value
We don't want to be tech support for the patient; we want the patient to be where they are. Doxy.me...
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Product
Doxy.me's solution is a one-trick pony to us, and we use it as the telehealth platform. We still use...
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Product
Doxy.me is very easy to use, and it works. If we don’t get a patient on the phone using another...
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Operations, Product
We are still primarily using Doxy.me for telehealth. Everything in Doxy.me is really seamless. We...
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Relationship, Value
We don't have an account manager or anyone from Doxy.me who we deal with on a regular basis. Doxy.me...
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Relationship, Product
95% percent of the time, Doxy.me works fine. Sometimes there is an initial connection issue. We...
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Product
We don't have an interface with any people from Doxy.me, so I don't have much to say about them....
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Product
The impact of this solution on the patient experience is highly positive 90% of the time. Sometimes...
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Relationship, Product
The instability of Doxy.me is the only concern I have. We never know from day to day when another...
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