Doxy.me
Filtered view: All
Subject Expert
Schafer Jackson
Research & Sales Director
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
We chose this system because another vendor's system wasn't very robust. That vendor's price point...
Login or Create an Account to see details.
I have heard from our clinicians that the system is really easy to use. Our patients enjoy it. The...
Login or Create an Account to see details.
I would purchase this system again. It is one of the best systems I have used.
Login or Create an Account to see details.
We haven't interacted much with the vendor or the executives because we haven't needed to. The...
Login or Create an Account to see details.
The training we got from the vendor was good, and the system is easy to use. I have no complaints.
Login or Create an Account to see details.
The system doesn't integrate with other systems. The vendor wants to integrate, but other vendors...
Login or Create an Account to see details.
We didn’t have any problems with the product’s implementation. It was a very smooth transition.
Login or Create an Account to see details.
We chose Doxy.me's system because it seemed to be the smoothest and most user-friendly product out...
Login or Create an Account to see details.
Our satisfaction with Doxy.me can't go up much because the system works well, but it may go up...
Login or Create an Account to see details.
There have been a couple of little issues with multiparty scenarios. Sometimes if we have multiple...
Login or Create an Account to see details.
An outcome of the product is that our attendance rate has increased because scheduling is very easy....
Login or Create an Account to see details.
The product is very easy for us to use. I can see patients at times when I normally wouldn't be able...
Login or Create an Account to see details.
We love the product. Other clinicians have been able to work at night and on weekends, so we are...
Login or Create an Account to see details.
Some patients are technologically challenged, but Doxy.me's system gives them an easy way to do...
Login or Create an Account to see details.
The product lets me know whether there is a new version of Doxy.me's system available when I sign...
Login or Create an Account to see details.
If I opened my own clinic, I would buy Doxy.me's system because I know it and I don't like to mess...
Login or Create an Account to see details.
The training was very straightforward. If I needed help, I could get it. I really liked the training...
Login or Create an Account to see details.
We haven't had any problems getting people into a visit. That isn't always perfect, but the vendor...
Login or Create an Account to see details.
We won’t be using Doxy.me as much once we start going back into the office more and more, but we...
Login or Create an Account to see details.
I don’t know that Doxy.me actively avoids charging, but we don't feel like they are gouging us in...
Login or Create an Account to see details.
Doxy.me is so simple that it doesn’t take much training; it is self-explanatory. The training that...
Login or Create an Account to see details.
Doxy.me has been pretty bulletproof for me throughout my time using it, so I haven’t really needed...
Login or Create an Account to see details.
I recommend Doxy.me pretty regularly. We are very satisfied.
Login or Create an Account to see details.
We toyed with the idea of telehealth, but then the pandemic hit, and we felt like we had no choice...
Login or Create an Account to see details.
If I were on vacation and someone needed something, I could definitely take care of it from afar by...
Login or Create an Account to see details.
When we schedule patients, there is a link in the schedule, and all the staff member has to do is...
Login or Create an Account to see details.
The system doesn't have any functionality for scheduling, billing documentation, or registration,...
Login or Create an Account to see details.
Doxy.me isn't as good as the other telehealth platform we use. There has been a lot of downtime....
Login or Create an Account to see details.
Doxy.me’s customer service isn’t as good compared to our other telehealth vendor's customer service....
Login or Create an Account to see details.
In some circumstances, Doxy.me works well for women’s health and virtual urgent care so patients can...
Login or Create an Account to see details.
Doxy.me has been wonderful to use. It has made going 100% virtual during COVID-19 possible. It is...
Login or Create an Account to see details.
Doxy.me’s only downfall is the price. I can’t remember whether it is per user or per provider, but...
Login or Create an Account to see details.
Doxy.me's main perk is that providers can text patients their link, so our ability to connect to...
Login or Create an Account to see details.
As far as performance goes, Doxy.me isn't as reliable as our previous platform was. The vendor is...
Login or Create an Account to see details.
I am not sure whether Doxy.me will be part of our long-term plans. We are going to try to switch...
Login or Create an Account to see details.
Sometimes, we experience lag time in the system. Our account manager isn't as responsive as they...
Login or Create an Account to see details.
I haven't dealt much with support since the implementation. But even when we interacted with the...
Login or Create an Account to see details.
During the height of COVID-19, we saw a lot of our patients virtually. We have been able to maintain...
Login or Create an Account to see details.
Integration should be part of the vendor’s long-term strategy. They are looking into having...
Login or Create an Account to see details.
We don't need our telehealth platform to serve as our EMR; we just need a medium that is safe and...
Login or Create an Account to see details.
We would absolutely buy the product again. The vendor set up the training, and we were able to get...
Login or Create an Account to see details.
The vendor absolutely avoids charging for every little thing. We were able to get the product during...
Login or Create an Account to see details.
90% of the time, the product works great. Every once in a while, it is a little glitchy and has a...
Login or Create an Account to see details.
The clarity of the video is very good. The sound is good. Once I got the paid version of the product...
Login or Create an Account to see details.
It is nice to have Doxy.me's video platform and the virtual waiting room for patients. The system...
Login or Create an Account to see details.
The experience with Doxy.me's support has been good when we have had troubleshooting questions.
Login or Create an Account to see details.
The one technical glitch that we have is that it is very difficult for iPhone users to use Doxy.me's...
Login or Create an Account to see details.
Doxy.me's solution fell into our lap when the pandemic started and we needed a telehealth solution....
Login or Create an Account to see details.
Doxy.me makes a considerable effort to integrate with our other systems. They are working on that....
Login or Create an Account to see details.
Doxy.me's system is very easy to use for the patient because it is all browser based. It uses...
Login or Create an Account to see details.
The Doxy.me platform is consistent with the physicians, and that has to do with training. The...
Login or Create an Account to see details.
Doxy.me is a small company. When we first joined them, their product was really minimally viable. It...
Login or Create an Account to see details.
Most of the struggles that Doxy.me customers have encountered have been in group calls. Doxy.me...
Login or Create an Account to see details.
We use an integrated language interpreter service within the Doxy.me platform, and that has been...
Login or Create an Account to see details.
Doxy.me gave us an introductory offer, so we got the system at a very reasonable price, and then the...
Login or Create an Account to see details.
We have had some connection problems with the system.
Login or Create an Account to see details.
Doxy.me meets our needs right now.
Login or Create an Account to see details.
At times, we need Doxy.me to be better with their support. They are not proactive at all. There...
Login or Create an Account to see details.
We would like to be able to change the text that we send out from the solution with a meeting link....
Login or Create an Account to see details.
Overall, using Doxy.me has been a good experience. We would love to have customizable surveys for...
Login or Create an Account to see details.
We have been pleased with Doxy.me on all fronts. It is nice that an organization can sign up for the...
Login or Create an Account to see details.
We like that the solution will send text messages with links to other products. It can schedule...
Login or Create an Account to see details.
There isn't any scheduling integration in place with the system, so there is a lack of appointment...
Login or Create an Account to see details.
Doxy.me has been essential for maintaining continuity of care during the COVID-19 pandemic. One...
Login or Create an Account to see details.
Doxy.me provided implementation support during some of our trainings. We meet with them regularly to...
Login or Create an Account to see details.
Doxy.me's analytics area isn't robust yet. We are trying to get better information about the quality...
Login or Create an Account to see details.
Doxy.me didn't originally have integrated interpreter services. It was lacking some other things as...
Login or Create an Account to see details.
In the past, it was hard to get ahold of Doxy.me to find out about their product road map. Now, they...
Login or Create an Account to see details.
Having one static link per provider makes it easy for everyone to join a call in Doxy.me. When we...
Login or Create an Account to see details.
We have had issues with making the solution's cameras work. For example, providing permissions to...
Login or Create an Account to see details.
Something that could be improved on the physician's side would be translation. We currently have the...
Login or Create an Account to see details.
We had a really great account manager. I was working really well with them, and then Doxy.me...
Login or Create an Account to see details.
We would use a phone number to call someone into the system, but Doxy.me just doesn’t have that...
Login or Create an Account to see details.
We have had some patient experience surveys, and the overwhelming feeling is that once a provider is...
Login or Create an Account to see details.
We were drawn to the solution because we felt like it was really easy to use. We liked that no one...
Login or Create an Account to see details.
We don't have plans to change anything right now. The product is great for the most part. It would...
Login or Create an Account to see details.
The vendor said that they would either host some training sessions for us or create some videos...
Login or Create an Account to see details.
We were having an issue a long time ago. I don’t think that that issue has continued though. But...
Login or Create an Account to see details.
Doxy.me was absolutely incredible through getting telehealth quickly set up during the COVID-19...
Login or Create an Account to see details.
We are having pretty good luck with Doxy.me. They have a two-tiered package. We went with the free...
Login or Create an Account to see details.
We have had some bandwidth issues with the product. Everybody is doing Zoom meetings now, and we...
Login or Create an Account to see details.
Doxy.me is still working on this, but I would like improvement with their reporting. I would like to...
Login or Create an Account to see details.
There are some barriers, but the barriers we have seen have been more on the patient side. A lot of...
Login or Create an Account to see details.
Unlike a Zoom call, we can’t have a tiled look and see all the parties at once. We only see the...
Login or Create an Account to see details.
With Doxy.me, we have achieved continuity of care for patients who may not have transportation and...
Login or Create an Account to see details.
It is a little harder for the patients to connect to Doxy.me's system than it is for providers. We...
Login or Create an Account to see details.
Overall, the providers are happy with Doxy.me's platform. There have been some connectivity issues,...
Login or Create an Account to see details.
It would be good if Doxy.me's software had a notification where we could send a text message to...
Login or Create an Account to see details.
Doxy.me helped us rebuild our patient visit volume. Our patient visit volume dropped from the...
Login or Create an Account to see details.
We don’t know whether Doxy.me's solution is in our long-term plans at this point. We are looking to...
Login or Create an Account to see details.
Doxy.me helped us out in a big jam. We were able to get the system set up quickly. The program was...
Login or Create an Account to see details.
I heard about Doxy.me's system from a provider who was familiar with it. At the time, we were...
Login or Create an Account to see details.
Doxy.me offered a pretty significant discount, and they have maintained that. We have been able to...
Login or Create an Account to see details.
We are able to customize and brand Doxy.me's clinical version. The system has our color scheme and...
Login or Create an Account to see details.
Doxy.me's system is relatively easy to set up. To set somebody up, I go in and enter some basic...
Login or Create an Account to see details.
Like any platform, Doxy.me's system has its share of bugs and hiccups here and there. However, we...
Login or Create an Account to see details.
There is always tension between the financial and clinical people. If people aren't using the...
Login or Create an Account to see details.
Doxy.me is working on some detailed reporting. Now, we can see when a provider had a session, but we...
Login or Create an Account to see details.
Clinicians are left to figure out the product on their own. From what I gather, the system is easy...
Login or Create an Account to see details.
When we look at new services and look at providing services, what drives that execution is...
Login or Create an Account to see details.
Telehealth has actually helped people show up to their appointments. Patients no longer have to...
Login or Create an Account to see details.
We have seen the system's benefits. If one of our patients is a mom with several children and one of...
Login or Create an Account to see details.
In telehealth meetings and sessions, the context of a client's situation matters. A significant...
Login or Create an Account to see details.
The vendor had a conversation with us about trying to integrate our solution with our EHR. However,...
Login or Create an Account to see details.
Doxy.me is part of our long-term plans unless we switch to a new EHR that is integrated with a video...
Login or Create an Account to see details.
The support that we have gotten from the vendor has been incredible. We have had a great experience....
Login or Create an Account to see details.
We didn't do a training where one of the vendor's people walked all of our staff members through how...
Login or Create an Account to see details.
We are using a standalone solution, so we haven’t seen any extra charges; we are paying for a...
Login or Create an Account to see details.
The scheduling and integration with the EHR are the two main areas where the vendor is not...
Login or Create an Account to see details.
I have been pushing my company to get into telehealth. It only took a pandemic for me to get them to...
Login or Create an Account to see details.
The vendor's guide suggests that users can do 10 people in a group. In my experience, if we have 10...
Login or Create an Account to see details.
The Doxy.me software can work on any platform. The thing is Apple products have their own software,...
Login or Create an Account to see details.
Getting on a video call with the solution is super easy and seamless. A lot of our clinical staff...
Login or Create an Account to see details.
Right now, I can get data for me, for one user, or for everybody. I have been asking for a way to...
Login or Create an Account to see details.
Overall, the solution has worked very well for us. It doesn't require any downloads or apps....
Login or Create an Account to see details.
We had one problematic issue in the solution where Apple users got an update that caused...
Login or Create an Account to see details.
Doxy.me has made some improvements to their reporting and other things. Those improvements have...
Login or Create an Account to see details.
We have given the vendor some feedback on things that we would like to see work a little...
Login or Create an Account to see details.
One thing that we struggle with in the telehealth area is that the products are really geared toward...
Login or Create an Account to see details.
Doxy.me has a waiting room with other patients. We break it down by area, so our doctors have access...
Login or Create an Account to see details.
One thing that isn't in Doxy.me is the ability to communicate among doctors and other support staff...
Login or Create an Account to see details.
If Doxy.me can get some of the pieces in place that our user group has been talking about along with...
Login or Create an Account to see details.
We chose Doxy.me because we liked it. It didn't require patients to download anything, and it was...
Login or Create an Account to see details.
The solution doesn't go down very often, but it does go down every few months. It always goes down...
Login or Create an Account to see details.
Doxy.me's system is very lightweight and easy to use. It doesn’t require a whole lot of overhead,...
Login or Create an Account to see details.
Our Internet connectivity is not great, so it was difficult starting out with the Doxy.me system,...
Login or Create an Account to see details.
The main downside to the Doxy.me system is that it is not integrated with our EMR, so we have to go...
Login or Create an Account to see details.
Doxy.me has good pricing and a simple setup that is specifically geared for telehealth visits....
Login or Create an Account to see details.
There is very good stability with the Doxy.me platform. One of the benefits is that there is no...
Login or Create an Account to see details.
I would like Doxy.me to focus on tools to help their users who are not technically savvy to have...
Login or Create an Account to see details.
Once a user of Doxy.me's system has their waiting room in the clinic account, they can grant access...
Login or Create an Account to see details.
Doxy.me is making strides to market their system as an enterprise-level project and is attempting to...
Login or Create an Account to see details.
I haven't met anyone from Doxy.me other than our success manager. I have never met any of the executives....
Login or Create an Account to see details.
Doxy.me does not provide any training.
Login or Create an Account to see details.
We are pleased with the product. For a standalone, unintegrated solution, Doxy.me's system meets...
Login or Create an Account to see details.
In the beginning, we basically had no support from Doxy.me. That was somewhat understandable because...
Login or Create an Account to see details.
The link is not a hash link. The process is very easy to understand. In a text message from the...
Login or Create an Account to see details.
Doxy.me's system didn't force any precall diagnostics with the patients, and that could be improved....
Login or Create an Account to see details.
Doxy.me's system is not integrated with our patient portal. The system requires an extra browser...
Login or Create an Account to see details.
Overall, the nurses' and medical assistants' experience with Doxy.me's system was positive because...
Login or Create an Account to see details.
Overall, the conversations that I hear about the virtual navigators are positive. I rarely hear...
Login or Create an Account to see details.
We used to have calls with multiple people with Doxy.me's system, but we stopped because of web...
Login or Create an Account to see details.
Doxy.me helped us fill a void during the pandemic, and that was definitely a positive. I don't think...
Login or Create an Account to see details.
We are looking to narrow things down to a single vendor. While we have gotten the same outcomes from...
Login or Create an Account to see details.
This system has been a phenomenal solution and something that we could stand up very quickly. We did...
Login or Create an Account to see details.
Our patients love that we were doing and are still currently doing telehealth. All of my providers...
Login or Create an Account to see details.
Through the pandemic, Doxy.me's system was very helpful for us. They were the second virtual...
Login or Create an Account to see details.
Doxy.me's system is not part of our long-term plans because insurance companies are in the process...
Login or Create an Account to see details.
The initial implementation was very smooth and easy. Doxy.me was very proactive by setting up...
Login or Create an Account to see details.
Doxy.me's system is way easier to use than our last system. This system is more stable too; we have...
Login or Create an Account to see details.
The system is missing patient-driven improvements. Patients don't want to use telehealth because of...
Login or Create an Account to see details.
What happened when we got the Doxy.me software is it was a coordinated effort between myself, our IT...
Login or Create an Account to see details.
We particularly wanted to have something where our patients do not have to download an app on their...
Login or Create an Account to see details.
Doxy.me keeps all their promises. We have only been using them for a little more than a year, but we...
Login or Create an Account to see details.
In the beginning when this pandemic started, there was all the craziness with all the clinics in the...
Login or Create an Account to see details.
Nobody has gotten back to us on what we are doing with Doxy.me. Since we signed up with Doxy.me, I...
Login or Create an Account to see details.
The user experience for the Doxy.me system is only for the providers from our end, and they do not...
Login or Create an Account to see details.
The solution's price is good. The fact that I could purchase its service and set it up was key. I...
Login or Create an Account to see details.
Doxy.me has a virtual waiting room. It is basically a HIPAA-approved video chat. In that waiting...
Login or Create an Account to see details.
We switched from Doxy.me's system because our EMR vendor built their own telehealth platform. We...
Login or Create an Account to see details.
When COVID-19 hit, we brought in Doxy.me's platform for telehealth visits. We chose it because it...
Login or Create an Account to see details.
Initially, we had used another telehealth system, but this system has been way easier and more user...
Login or Create an Account to see details.
I don't contact my support person from Doxy.me very often. To me, my support person is just one more...
Login or Create an Account to see details.
The billing setup is very easy, intuitive, and straightforward. There are no long-term contracts. We...
Login or Create an Account to see details.
Featured Report
Preferences