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Doxy.me Commentary
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Subject Expert
Chandler Katschke
Associate Engagement Partner
KLAS Associate Engagement Partner - Chandler Katschke
 

Commentary Summary

Comment Type Breakout

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Neutral
Negative
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User Commentary

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Director

Overall, we have been very satisfied with the reliability and functionality of this solution for our...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

I like that we can stay in Doxy.me all day and not have to refresh with every patient, like users...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

When there's an issue and we're down, Doxy.me’s support is bad. If we're doing telehealth, we lose...

Comment Tone Negative
Pillars Relationship, Value
Evaluation Unrated

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Manager

There was no training program with Doxy.me when we started with them. They might have one now, but...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

I’d like Doxy.me to be integrated with our EHR.

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Doxy.me doesn’t do much innovation; their system just works. They need to keep up the good work and...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

I've never had to use support for the system. When the vendor has had outages, they've proactively...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Doxy.me is a one-trick pony, and it's very simple to use, so there really is no training. If we can...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Physician

Doxy.me does their support through email. I haven’t had to use it very much, but their support is...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Physician

Doxy.me has been adding things faster than I can learn to use them. We have had the system for a...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

We wanted interpretive services in Doxy.me for the longest time, and the vendor fixed that just recently....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

The analytics in Doxy.me are still pretty weak. There isn't a lot of data we can pull from the...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

Doxy.me has only gone down one time in the past few years, and the vendor does work on what they say...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

I have always had a person with Doxy.me who is able to answer my questions, solve my problems, and...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We chose Doxy.me originally because we needed something for COVID, but other solutions have become...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

Doxy.me didn't really do any training. We did it. The vendor did give us some handouts, but they are...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

I don’t see anything really new with Doxy.me. It seems to be the same as it was years ago. There...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

Doxy.me is generic. We just put our logo on it. There aren’t any features I would like to see added....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Overall, Doxy.me works very well for us. There is a free version, which gets us the basics and a lot...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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