Patient Engagement Ecosystem 2023
13 July 23
| Adam Cherrington and Dan Czech
Amid the pressures of today’s economic environment, healthcare organizations are investing heavily in patient engagement technology to help reduce costs, alleviate staffing challenges, and consolidate technology in other areas. Both provider and payer organizations seek to understand what patient engagement capabilities vendors offer that can meet their core needs. This study (along with additional deep-dive content that will be published on KLAS’ website) is an update to KLAS’ 2021 report and shows which vendors report the broadest capability sets, which vendors have made the most progress over the last two years, and how the industry as a whole has matured. For reader ease, links to relevant online content are provided where applicable. Note that the data in this study is based primarily on vendor-reported information, accompanied by a limited amount of KLAS performance data.
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CNO
Operations
We have to find WellSky's upgrades ourselves. WellSky doesn't offer an...
CNO
Culture, Product
One thing we don't like is that WellSky markets and promotes their...
CNO
Relationship
WellSky's support people aren't helpful. Recently, I got an error...
CNO
Product
WellSky's system meets our needs. However, WellSky could make...
CNO
Product
Nothing in the system is intuitive. To change someone's level of care...
CNO
Relationship
If someone were to approach me about WellSky, I would tell them that...
CNO
Culture, Value
WellSky charges us for everything. What makes it even worse is that...
CNO
Culture, Relationship, Product
WellSky overpromises and underdelivers with their product. The...
CEO/President
Operations, Product
The timing with some of our upgrades could have been better. We would...
CEO/President
Product, Value
The hospice space is changing. Our regulations change all the time,...