Commentary Summary
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User Commentary
Product
Something I want Epic to work on for MyChart is creating an AI product to help with the notes....
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Relationship, Product
Epic is generally slow when it comes to developments, but they are coming out with some cool things....
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Relationship, Product
MyChart is engaging for patients. It gives them the tools and information they need, and Epic is...
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Loyalty
I highly recommend MyChart. There are things that could be done to improve it, but I think that...
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Loyalty, Relationship, Product
MyChart is part of Epic's suite of products, and Epic has their processes on how to improve it in...
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Product
Over the time we have used MyChart, there have been changes that have been helpful. One of the...
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Relationship, Product
Smaller organizations inevitably have resource constraints, but Epic has nearly unlimited resources....
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Relationship, Operations
Epic generally has very structured support, and their system is already in place. We know what we...
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Relationship
Epic owns everything in the world, so they are always adding more things, and they have to structure...
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Relationship, Product
We are pleased overall with the MyChart application and with what we are able to get out of it. We...
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Product
Some of the system's ease-of-use issues aren't inherent to the product. They are based on...
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Loyalty, Product
There are some things that I have seen other customers do with MyChart that we haven't done. One...
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Loyalty, Product
When MyChart is working and being used correctly and all the stars have aligned, it is pretty good....
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Product
Epic could make MyChart easier for nurses to use. If they were to make it easier for nurses, then it...
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Relationship, Operations
When Epic tells us about updates, those updates will happen. They also tell us about new videos and...
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Operations, Product
The vendor's current training on some of MyChart's features is good. It is nice to see how Epic has...
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Product
MyChart is easy to use. I love that patients can schedule their own appointments. They can launch...
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Loyalty, Product
There are some functionalities that I would like to see from the system's remote monitoring, such as...
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Relationship
I haven't talked to anyone at Epic who can solve problems for me. That may be because we go through...
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Product
Patients don't have to go to more than one app to see their information, but they still have to log...
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Product
MyChart’s ease of use for patients is a lot better these days. We are very fortunate to work with a...
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Relationship
Epic is pretty responsive. We have a lot of pie-in-the-sky ideas, but we will figure those out.
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Product
MyChart is much better than other solutions we have tried in terms of being able to get patients the...
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Product
MyChart is so easy to use; it is great. We have been really happy with what we have been able to do...
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Product
We use MyChart heavily, and it is used for bidirectional messaging with the provider. In terms of...
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Relationship, Operations
Epic has done a great job of supporting us. They are really embedded in our team, and they make good...
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Product
MyChart has its limitations, but it is probably better than the vast majority of EMRs out there.
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Product
We would like to see more integration with processing systems for outpatient prescriptions from...
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Relationship, Operations
Epic has a clear vision for the product, but we sometimes struggle with the vendor's time frame for...
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Product
We have excellent functionality integration with Epic. There is two-way communication with patients,...
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Product, Value
I have the ability to bill for MyChart messages in certain instances. That is something that I am...
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Product
There are a couple of little things in MyChart that should probably work a little bit differently....
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Relationship
Overall, Epic is really supportive, and they really are trying to do what is best for patients.
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Relationship, Product
Young people are becoming more involved in their healthcare plans, and MyChart helps those people to...
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Operations, Product
There is definitely more that Epic can improve for both the end users and those that are...
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Relationship
I have not had to reach out to the vendor specifically about MyChart, but when I generally reach out...
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Loyalty, Relationship, Product
Epic has said that they have a module coming out for a particular specialty, but they have been...
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Culture, Product
The messaging function within MyChart is not necessarily intuitive, so we have some challenges with...
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Relationship
We are in very close contact with our MyChart technical support team. They are engaged with us, and...
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Relationship, Operations
The forums that Epic has for development are excellent, specifically their UGM forums and their...
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Product
We have not adopted all of Epic’s technology, but the available suite of products is exciting, and...
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Product
It is really hard to test MyChart without being an actual patient. There really isn’t testing in a...
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Product
MyChart is very good. Patients can schedule appointments and see their chart notes. Epic pushes...
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Relationship
A lot of Epic’s support people are very new. They don’t have any more experience than my team with...
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Product
MyChart’s ease of use is very high from a patient standpoint. And the product is reliable.
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Product
We have to build so much with Epic’s system to make it more useful to work on and also have the...
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Relationship
There have definitely been times when we found little things that were broken and we emailed Epic...
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Relationship, Product
An improvement I would suggest for MyChart would be allowing patients to update their personal...
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Product, Value
I would tell someone looking into purchasing MyChart that communicating with patients via MyChart...
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Relationship, Operations
Epic is very proactive at reaching out during upgrades and telling us that we are going to have a...
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Product
Most of our patients have signed up for MyChart. That shows evidence of how well the system works....
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Relationship
Epic almost always tells me about issues before I even know about them. There is no comparison to Epic....
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Loyalty, Product
There are portions of MyChart where we still have to go to the web. The system's view just doesn't...
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Value
Epic is changing their MyChart approach to charging per user. That is a pretty big change that no...
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Product
MyChart is pretty easy to use. I like that Epic has done a lot of work around incorporating a lot of...
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Product
Epic puts a lot of things under their system's menu. When we go to the main page of MyChart, there...
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Product
The only thing we have heard in the past is that there is a disconnect between MyChart and...
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Relationship
Epic is a very proactive vendor; they are probably the most proactive vendor that we have. We have...
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Culture, Value
With MyChart, we contracted our fee up front. Epic is transparent about how they make money, and...
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Product, Value
The benefits of MyChart are in the patient experience and in patient care. Those benefits come with...
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Product
Our organization’s IT resources have pretty much been focused on trying to get ready for Hyperdrive....
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Product
As a patient, I find that the product isn't perfect for someone who is highly sophisticated.
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Product, Value
MyChart is an industry-leading tool, and the downside is that we have not been able to adopt all the...
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Relationship
Epic doesn’t promise us everything. They are pretty clear about telling us what they can't do and...
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Relationship, Value, Value
During the COVID-19 pandemic, Epic did things that any company could have tacked on charges for....
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Relationship, Relationship, Product, Product
Epic shines well in interoperability. They have spoken to Congress about what is required for...
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Relationship, Relationship, Operations, Operations, Product, Product
In the future, we would like less effort from our technical team to work on problematic parts of...
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Loyalty, Loyalty, Product, Product
MyChart will always be evolving. Epic does all these cool things, but we have started to have more...
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Relationship, Relationship
From the executive level of MyChart, execution is difficult, but there is a lot of good intent. Epic...
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Product, Product
There is backlash in the clinical world when it comes to MyChart. MyChart is overwhelming clinics,...
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Value, Value
We have saved a lot of money from paperless billing alone through the automation of things MyChart...
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Operations, Product
Once our users get the hang of MyChart, they love it. But I have had patients that couldn't figure...
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Loyalty, Product
We had to supplement MyChart with other products to get some of the outcomes we wanted. We added SMS...
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Product
I would tell a peer considering MyChart about the self-service capabilities that patients and their...
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Product
I want Epic to continue to review the proxy functionality. Because of our institution, it is not...
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Product, Value
We get our bang for our buck out of MyChart. MyChart is configurable to meet the patient's needs,...
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Relationship, Product, Value
Being simple is best. Healthcare is really about getting the patient in the door, making sure we are...
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Relationship
We haven't had any hiccups or major issues with our partners at Epic. They are still engaged. We...
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Product
I haven’t heard anything bad about MyChart. Even my mother can use it, and she is not tech savvy at...
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Relationship, Product
Epic does a lot of updates, and we get everything. The product makes us aware of updates.
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Relationship
Epic is very timely in getting back to us about issues. If I create a ticket, the vendor is right...
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Product
Using MyChart, patients can message their provider, schedule or cancel appointments, talk to a...
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Loyalty, Relationship, Product
There is talk about doing more with bots. Epic is working on processes to use AI to go through...
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Product
Epic has been doing good enhancements on MyChart. We have the best product in the market; we are stable....
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Loyalty, Product
We want to do patient check-ins through MyChart by automating the whole process for them. We are...
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Product
It is not easy to queue and send bulk text messages to patients who are on MyChart.
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Operations
The training was really good. The workflow, best practices, and use cases were where Epic failed; it...
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Product, Value
Not all my patients use MyChart, but those who want to have found it very useful. I have yet to come...
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Value
Not all patients are willing to sign up for MyChart, and even when we tell patients that it is not...
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Product
We would like an increase in the ability of patients to do more with MyChart. For instance, on the...
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Product
We like the ability for patients to fill out a lot of documentation themselves ahead of a visit....
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Product
MyChart is nice for the patient because they can see a lot of information in there. The patient can...
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Product, Value
I like that patients can use MyChart to sign in to their appointments. They can also use the system...
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Product
The problem with MyChart is that it is a little challenging for our older patients. Those patients...
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Operations
When we first started with the product, Epic had people who would come out every so often to help us...
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Operations, Product
I would like more transparency into how things function. That would be huge. The documentation for...
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Product
There are a lot of redundant questionnaires that patients get asked, and unfortunately, that comes...
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Product
Asking what functionality needs aren’t being met by Epic MyChart is like asking where Windows falls...
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Operations
I am a little bitter because our last upgrade was pretty rough. There were lots of last-minute...
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Product, Value
I can't speak to what other companies do because I don't know what I don't know, at least from a...
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Product
MyChart has been very helpful for sending out messages. During COVID-19, we used the product a lot...
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Culture, Value
Epic charges for the number of users we have, so the cost goes up exponentially when we get more...
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Operations
We meet regularly with the vendor. We would like to see the vendor work a little more closely with...
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Product
I wish that MyChart had more of an explanation for patient benefits, especially on its inpatient...
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Relationship, Operations, Product
I had a problem with the system, and it took me a couple of months to figure out the issue with it....
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Operations, Product
It took a long time for us to fully implement MyChart. There are set Epic offerings that are...
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Product
The overall product is fantastic. Patients can schedule appointments, converse with providers, start...
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Product
We can integrate MyChart with a care coordination solution, our local HIE, and other Epic solutions....
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Product
MyChart is okay for end users. People really need to get a good feel for mobile devices. Not all of...
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Operations
Epic did a pretty good job with training. A lot of that was due to the technical support specialist...
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Relationship
A lot of times, the support people from Epic may know less than we do about their own app. There is...
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Relationship
We have a dedicated BFF from Epic for MyChart, and we have standing meetings with them.
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Product
As Epic has evolved over the years, they have given us additional tools to do different things in...
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Product
MyChart is overall a wonderful portal for our patients. There is such a wealth of information there,...
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Loyalty, Product
Epic is currently working on some enhancements that our providers and our patients have looked for...
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Loyalty, Operations, Product
When we first went live, MyChart was a hot mess. At this point, we have done quite a bit of legwork...
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Relationship, Operations
Epic's organization is massive, and there is always somebody that can help us with something. The...
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Product, Value
MyChart gives us an immediate access point with patients. I would tell anybody that can get on...
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Culture, Value
The vendor avoids charging for every little thing. They do try to lump certain things together so...
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Product
Sometimes new technologies and new systems can be pretty daunting, so knowing that there are...
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Culture, Culture, Value, Value
Each module has separate fees, but we get to decide which modules we want in addition to the base...
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Product, Product
Our patients are generally happy; they say the product is easy for them to navigate. We use MyChart...
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Relationship, Relationship, Operations, Operations
I actually posted something in the vendor’s live forum and was told to reach out to the people at my...
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Relationship, Relationship, Operations, Operations, Product, Product
We have had different modules that have been live for so long, and they are inactive, so we can't do...
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Loyalty, Loyalty, Product, Product, Value, Value
People who use the app and use the desktop connection are pleased with it. I have transitioned as...
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Product, Product
I have been wanting to see some services incorporated into the app in terms of the ability to use...
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Product, Product, Value, Value
If somebody is doing my exact same work, I would be less likely to recommend the product to them....
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Product
MyChart is a complicated app or portal to use for an end user. People don't have time to sit down...
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Loyalty, Product
There are no big improvements we need to see with MyChart, just additional feature sets. There are...
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Product
MyChart is the most patient-friendly portal from what I am seeing. The user interface is well...
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Loyalty, Product
MyChart has a web-based version and a mobile app that is available to patients. Our patients...
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Relationship
I don't have a lot of interactions with Epic's support team, but when I do, the experience is...
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Relationship
The customer support team does an excellent job. They are very responsive.
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Relationship
If Epic identifies any kind of issue that they need to notify us about, they let us know quickly. We...
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Product
MyChart is such a benefit to the patient because they can see their records from anywhere. Epic also...
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Operations, Product
A lot of people, when they are using their phones, don't necessarily want to be trained on the app....
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Product, Value
Our overall experience with MyChart has been good. We are improving patient access to scheduling and...
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Product
The user interface at times is clunky. For example, sometimes when we go to hit the Send button on a...
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Product
MyChart continues to be foundational to our engagement strategy with our patients. MyChart is very...
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Relationship
Epic is a great partner. The vendor is so different from every other software vendor we work with....
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Product
We have very few problems with MyChart, but we have noticed that some Epic clients have a side note...
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Relationship
Epic is a large company that deals with large organizations, so they are prepared to deal with sites...
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Product
MyChart seems to be working fine for us. We wish the product were a bit more nimble and required...
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Relationship, Operations
Epic has done well with support during our implementation. If there are issues or known issues, they...
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Operations, Product
The layout of MyChart is easy. In general, the interface and the user experience are...
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Product
There are some things in our organization that people like to do a lot of customization on. Epic's...
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Operations, Product
Integration with other applications is important to understand because there are so many things...
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Product
There are little things in Epic that are much harder or much more challenging to implement than they...
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Product
MyChart is very easy for patients to use. It has a very simple and intuitive look and feel for...
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Product, Value
I like that Epic went with an open structure. The system gives patients data transparency by...
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Relationship, Operations, Product
I don't like the heavy customizations within the portal. We can’t leverage any of the prebuilt...
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Product
I like that patients have access to information quicker, and there are good and bad things about...
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Operations, Product
MyChart is sometimes difficult for older folks to use, but that is because older folks tend to...
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Product
MyChart functions very well because it also connects with other Epic systems. Patients can see their...
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Relationship, Product
MyChart is pretty user friendly if the user is a pretty techy person. That is just the general...
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Product
MyChart’s user interface has continued to improve and develop to become fairly simple and intuitive.
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Relationship
Most of the support people that get assigned to us are young, and that is a challenge. If we get a...
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Product
MyChart is a helpful tool; I like having my healthcare information in one place.
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Product
Epic should make the process of closing a field in the system consistent. Some fields need us to hit...
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Product
There are benefits to MyChart for most stakeholders, but the benefits are different for patients and...
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Product, Value
There is always room for MyChart to improve. Our biggest needs stem from the COVID-19 pandemic. We...
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Product
I find MyChart convenient because the majority of the providers that I have to see are within my own...
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Operations, Product
We have had complications with our Epic build. Trying to get builds done and get builds approved is...
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Relationship, Product
We see problems because people these days live in a world of instant communication. There is often...
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Product
Because more data is being made available in MyChart, the system highlights some long-standing...
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Product
I love MyChart. MyChart is easy for tech-savvy patients but less easy for those who struggle with...
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Relationship
Epic’s delivery timeline is not always what we hope, but they are not like Elon Musk. The vendor...
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Relationship, Product
There are a lot of big changes going on in MyChart. Epic is a little slow in keeping up with our...
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Operations
The vendor doesn't do a lot of the training for users, but they provide a lot of training for the...
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Product
The functionality that MyChart provides in terms of being able to make appointments, pay bills, see...
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Product, Value
Epic is pretty responsive and continues to develop important new solutions and other tools that are...
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Loyalty, Product
We are wrestling with the 21st Century Cures Act and record release policy. Releasing chart notes...
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Relationship, Product
Epic has had staffing challenges in the last year just like the rest of the world. One thing that...
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Product
We are heavy users of MyChart. A large percentage of our patients have MyChart accounts, and we have...
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Relationship
Epic is not perfect, but I have tremendous respect for them and their attempts to do a great job of...
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Product
MyChart is easy for patients to use. My only complaint is that sometimes things go to patients...
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Product
We do video visits on MyChart, and the satisfaction is comparatively low because sometimes the video...
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Relationship
I have an Epic trainer and expert assigned to my department who is very responsive. The support from...
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Operations, Product
I want to send QR codes to patient education videos through MyChart. We have not done group visits...
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Product
Some examples of quantifiable outcomes with MyChart are outreach, campaign scheduling patients for...
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Product
Epic should create a campaign targeting physicians in the clinic to register patients for their...
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Product
The older a patient is, the more difficult it is for them to use MyChart. The ease of use is better...
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Product
I used MyChart as a patient, and it was very easy to use. MyChart contains all of the information...
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Product
We get some feedback from patients when they have to adjust to changes in MyChart. There are usually...
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Relationship, Product
Epic has done a great job keeping up with everything, especially with the requirements for the 21st...
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Relationship
If there are any identified issues, even if they don't affect us, Epic calls us to ensure that...
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Product
MyChart is not nimble. On my side of things, I can't put in specific things; patients see only what...
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Operations, Product
Upgrades to MyChart drive me crazy. Epic rolls them out, and then the upgrades change my screen and...
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Relationship, Product
Epic is a slow-moving wheel. They prioritize organizations according to size. Epic is not responsive...
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Relationship
We have our own internal people assigned to us through Epic, and they are pretty responsive and...
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Relationship
I don't have any knowledge of any executive involvement from Epic. I would go through my Epic tech...
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Product
MyChart is a pretty nice solution for user-facing software. MyChart does multiple things, such as...
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Relationship
Epic is too big for us to get involvement from C-level people. Some different teams are meeting with...
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Loyalty, Product
Our next step is to try to figure out whether we can use the system's self-scheduling functionality...
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Loyalty
Things with MyChart are going really well. We are planning on adding some more of the self-selection...
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Product
MyChart is fully rolled out in all of our markets. And we are using automatic enrollment with an...
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Product
MyChart is not really something that we use; it is something that patients use. We don't have a ton...
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Product
MyChart does have new technology, like things for texting. We use the product for text reminders,...
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Value
Epic has changed how they charge us for MyChart. They are now charging us per user, and that method...
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Product
If Epic could allow us to customize MyChart better, we could be more competitive and wouldn’t need a...
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Relationship, Product
Epic has done a good job of offering a lot of patient tools. They also do well with their ability to...
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Product
MyChart has been a huge help, but sometimes it can be an issue because the results for patients come...
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Relationship, Operations
The resources that Epic provides us with are highly satisfactory, but the way that we implement...
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