MyChart Commentary
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Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
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User Commentary
Product
With MyChart, there are some design features on the end-user side that I would probably change....
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Product
Part of this problem is probably on us because we should turn on some functionality, but there are...
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Loyalty
We are all in with Epic as an organization, so I would buy MyChart again. And I can't imagine...
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Operations
With Epic’s training, we are not necessarily made aware of everything. It just seems like we are...
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Product, Value
With MyChart, our rate-limiting factor is the time it takes to develop the system. MyChart's...
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Relationship
We have an extremely responsive Epic account representative that I reach out to all the time. We get...
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Culture, Relationship
Epic makes their road map pretty transparent. If we go to one of their web pages, we can look...
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Product
I like how MyChart pushes out all the reminders. The preauthorization and precheck-in are very good,...
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Relationship
We have routine meetings with Epic to discuss performance, what is working well, and what is...
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Loyalty, Product
We are using Community Connect, so there is only so much functionality we can get on MyChart at once...
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Operations, Product
We have asked Epic whether there are any kind of patient education videos that we can put out there....
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Product
I was surprised by how user friendly MyChart is. We recently implemented it at another facility, and...
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Relationship, Operations, Product
It is hard for me to suggest improvements for MyChart. The biggest issue that I see is just people...
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Operations, Product
The hardest part of using the solution has to do with the patient-facing education that we provide....
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Product
Epic implements many features. In order to take full advantage, the provider has to enable the...
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Product, Value
I'm familiar with the functionality of MyChart, and I know that a lot can be done in the solution. I...
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Product
The biggest pain point that we have with MyChart is the number of messages that get generated for...
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Relationship, Operations
We receive good technical support from Epic. Epic's people definitely support us with our upgrades...
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Product
Epic offers different options for goals in MyChart. Those goals obviously drive patient compliance...
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Loyalty, Value
MyChart is easy for patients to use. I’m highly satisfied with receiving our money’s worth because...
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Relationship
The vendor is great with support. They are excellent at answering any questions I have. MyChart is...
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Operations, Product
I would tell someone looking into MyChart that if they can get Epic in there, they can get MyChart...
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Loyalty
MyChart is pretty easy to use and very simple. The graphics are very nice. As a patient, I can...
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Operations, Product
We might need to change the wording so that patients understand MyChart better, but I have used...
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Product
Epic could enhance their symptom-checker app. The app we built covers more diagnosis codes than...
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Product
Everything is going well with MyChart. Patients can get pretty much anything that they need through...
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Operations
We always need more training. We would like more customizability for the training to match what our...
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Culture, Relationship, Product
I am pretty satisfied. I don't think Epic overpromised anywhere. They were reasonable with what they...
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Operations, Product
The complexity of MyChart's setup on the admin side has made it very difficult to get it to work the...
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Loyalty, Product
MyChart certainly pulls in information nicely from other folks who are on Epic systems. It doesn't...
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Value
We always pay through the nose for Epic, but MyChart is probably worth it. It is so tough to...
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Product
I like MyChart. MyChart works pretty well. For overall ease of use for patients, MyChart is pretty...
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Product
We have had a lot of things going on with MyChart recently. For example, sometimes we get a bunch of...
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Product
Epic has helped a bit with patients finding the right functionality in MyChart. Sometimes people...
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Loyalty, Product
MyChart is the patient portal that is connected with Epic. Patients can log on to interact with...
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Loyalty, Relationship, Product
There are things that come up that we need some Epic development on. We will open Sherlock, and some...
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Relationship
Epic’s technical services do a great job of providing support for us. My team touches base with them...
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Value
With MyChart, we have had great adoption as we have moved away from our old portals. MyChart is...
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Product, Value
Using MyChart has been great. We are a small hospital, and patients who also go to other...
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Product
MyChart is pretty easy for the end users. Integration is pretty good. There are a few features where...
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Loyalty, Product
There are still a number of documents that live in a folder, and Epic is making some progress to...
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Loyalty, Product
I like the ability to receive notifications however the patient chooses, whether that is text,...
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Relationship
One thing that has gone well is that we have had a lot of support. Epic's support is really awesome....
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Operations, Product
MyChart does provide a lot of use, but there are a few things in the user interface that could be...
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Loyalty, Product
Epic delivers new technology; we are just not configured to adopt all the new technology yet, so...
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Product
The ability to link to other Epic products, even other instances of Epic, and share records on...
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Product
MyChart is actually really easy to navigate. It can share access with somebody we want to share...
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Culture, Value
In the past, Epic was pretty good about not charging for every little thing. However, they just made...
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Operations, Product
I like the system's video-visit capabilities. The vendor has done a good job of integrating their...
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Product
I would like to see more customization options in MyChart. We can't change the wording on any page...
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Operations, Product
Some people say that MyChart is hard to use. Epic really limits our ability to customize things....
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Operations, Product
Epic should continue to streamline MyChart and make better education about how to allow multiple...
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Product
MyChart is a great platform. Most of our feedback from our patients is that they are satisfied with...
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Product, Value
MyChart is pretty standard, and most patients, even our elderly patients, are accustomed to using it...
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Product
One problem with MyChart is trying to do something when there is no well-established path. For...
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Loyalty, Product
Patients really appreciate MyChart. We are going to get into digitally signing things, like patient...
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Product
Most of our patients enjoy MyChart, can use it, and don't have any trouble with it. The system might...
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Product
The organization of MyChart could be better. It allows us to customize, and that is great, but it...
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Relationship
With MyChart, we don't really talk to people. If we need assistance, we are messaging back and forth...
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Operations, Product
I would tell a customer to be prepared to have multiple password changes. But that is very good...
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Product
MyChart is a great communication tool. Our patients love it because it is easy to use. They can see...
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Relationship
There is not a lot of support available on hand.
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Relationship
There is a lot more we could be doing with MyChart. We like having a portal that is integrated...
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Operations, Product
There is a lot of focus on getting staff trained on how to use the EMR, but there is a training gap...
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Product
MyChart is a feature-rich product. That makes it complicated, but the vendor has done a lot to make...
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Loyalty
Epic is getting into AI things right now, and we are looking at some of their new modules, like...
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Loyalty
We are working on the transition to Epic's Hello World solution. That solution will work with...
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Relationship
Epic keeps all their promises eventually, but they are not always on top of things. We can’t always...
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Relationship, Product
I like the option patients have to request scheduling or medications and the ability they have to...
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Operations, Product
I wish the process for a video visit on MyChart were more user friendly. For example, the patient...
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Product
As a patient, I love MyChart. I try to get people I know to go to hospitals and health systems with...
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Value
MyChart is not cheap. We pay per patient. When a patient logs in to MyChart, we get charged. There...
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Operations, Product
I don't think we have had any issues with upgrades, and Epic rolls out a lot of new features and...
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Product
I find MyChart easy to use. It could probably be better. Some of it is clunky, but that could be...
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Relationship
If there is a problem, Epic gets right on it. Then, all of a sudden, they have other developers involved....
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Relationship
Epic reaches out to us. Sometimes they tell us about things that are broken that we don't even know...
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Product, Value
There is good patient involvement thanks to MyChart, and it allows providers to stay on top of things....
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Relationship, Product
We can't keep up with Epic sometimes. They move where the industry needs them to move. When we...
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Relationship
We recently did a reevaluation of our timelines, and that was very helpful for our Epic BFF. They...
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Relationship, Product
The biggest thing I like about MyChart is being in a big Epic community with the ability to link...
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Product
Everyone has an opportunity to set MyChart up differently. We have our instance of MyChart set up so...
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Product
It is easy for users to understand and navigate the scheduling piece and not feel like they need to...
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Product
The ease of use for questionnaires is a little clunky. I don't think they are as seamless as they...
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Product
MyChart doesn't yet have an option for people to pick a trans provider. If someone is a trans...
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Product
MyChart is better than anything else on the market. The multiple languages are certainly a big...
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Loyalty, Product
The MyChart Builder piece is where we have more control right now. We are very tied to Epic for...
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Product
Epic has definitely made improvements to MyChart. They have added a lot of good features and content...
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Product
MyChart’s lack of intuitiveness is where the product gets dinged the most, and it needs to be...
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Culture, Product
Billing for MyChart is very weird, and it makes my head spin trying to validate that the invoice is...
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Relationship
Epic treats all users of their products as if they are people who are going to be in them every day....
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Relationship
Epic’s support team isn’t amazing, but it is also not horrible. They have been responsive when I...
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Loyalty, Product
If an organization has an Epic EMR, they have to get MyChart because Epic doesn’t like to integrate....
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Product
Compared to competing portals, like Cerner’s portal, MyChart is better, but if we compare it to a...
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Operations
I would tell someone going with MyChart that they have to do a lot of the training for patients and...
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Product
We are really struggling to build structures in MyChart. Our facility uses a heavily edited portal...
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Operations, Product
MyChart has some good functionalities. It can alert patients to their tests, labs, appointments, and...
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Relationship, Product
From a clinical workflow standpoint, every system that I know of needs more help to keep up with the...
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Relationship
I haven't had any issues with the vendor's support, and if I did have issues, the vendor's people...
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Operations
Epic is good at teaching us how to use MyChart, and there are good training resources for the...
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Product
I like the fact that we can customize our own application that sits on top of MyChart because we can...
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Product
There are a few things in MyChart that I don't have that I would like to have. I noticed not too...
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Product
MyChart is pretty user friendly, but it is a bit overwhelming for the patients. There are too many...
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Product
MyChart is not complicated, but some patients have a hard time with things and need a little coaching....
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Product
Providers will release results into MyChart or send messages to patients in MyChart. Those things...
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Relationship
We get awesome support for MyChart. Even if the support people don’t have answers for us, they know...
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Product
MyChart doesn't offer all the languages that we need for our area, and there is one language in...
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Loyalty
I have been in some conversations about how Epic intends to employ AI in the future in some of the...
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Product
MyChart has been functionally fairly stable. There have not been excessive amounts of complaints....
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Product
If there is one thing that could be better, it would be connectivity with other health systems for...
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Loyalty, Product
There is not much choice in the marketplace. Big organizations are really picking between Epic and...
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Operations
Epic implementations are very efficient because there is the Epic team and our internal Epic team....
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Relationship, Product
MyChart works great. We have some SMS problems, but those are on our side. The Epic side is great.
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Product
Sometimes MyChart shows so much that it should be stripped down, but for what we do, I see why the...
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Product, Value
MyChart drives the patient’s ability to leave a message for the doctor. Then the doctor can turn...
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Relationship
The vendor is proactive. They send a lot of information out, and they want to make sure everything...
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Product
We have seen families struggle with the menu. It is in a list format, and patients are having a...
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Product
Overall, MyChart gets the job done. Our patients get what they need from the solution, but it is...
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Culture, Value
Frequently, we get new features that require licensing fees. With additional licenses and fees, it...
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Relationship
We have a responsive technical staff from Epic that is ready to help, but sometimes the technical...
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Product
We have a pretty standard upgrade schedule with Epic for MyChart. When a new functionality is...
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Relationship
When we want to work with other developers, they have a difficult time working with Epic’s APIs and...
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Relationship
I don't feel like our voice is the loudest in the room. I hope that at some point, Epic has a...
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Relationship
Epic is great about responding quickly to my team in particular, and they have an emergency line as...
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Relationship
Epic is pretty proactive, but sometimes we have issues before we know they have issues. Epic doesn't...
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Value
Epic provides lots of value, but when we are trying to get the bottom-line expenses down, the...
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Loyalty, Product
Our patients really like the flexibility in MyChart as new patients. As existing patients, it is...
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Relationship
Epic is blowing us away with what they are trying to do now. They need to deliver it, but everything...
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Product, Value
The challenge with MyChart is that it takes a lot of care and feeding to keep the web system...
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Relationship
We get great support from Epic; they are very involved.
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Value
Epic has done a lot to enable non-patients to use their patient experience platform, which is what...
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Relationship
We really love the product. Epic does a really good job, and they usually are ahead of us; before we...
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Product
We have been able to reduce a fair amount of In Basket messages by changing some of the algorithms...
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Product
One of my favorite things in the last couple of years on MyChart is the ability to upload advanced...
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Product
With MyChart, the patients do the check-in process for us. They fill out the questionnaires and...
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Relationship
The vendor tends to be fairly responsive, but they are sometimes slow to make requested changes to...
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Product
Our users and clinicians get frustrated with how often we have to do Epic updates. When MyChart...
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Loyalty, Product
MyChart does what we want it to do, but it allows easy access for patients, and we want to turn that...
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Product
MyChart can be self-directed, and it is very forgiving. Patients are able to text or email their...
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Relationship, Product
Epic is constantly investing in research and development to make MyChart more patient-centric. We...
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Product
MyChart continues to be progressive in offering lots of different options for patient outreach.
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