Cybersecurity Is Critical in Today's Environment
MyChart
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Subject Expert
Adam Cherrington
Research Director
Commentary Summary
User Commentary
Director
We have had visits from members of Epic's C-suite. They have done rounds, and that has been great.
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CMIO
For the basics, like labs and problem lists, the product is pretty good. But it is not great at...
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CMIO
Epic could do a better job of aggregating patient-entered data into summary screens so that it takes...
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VP/Other Executive
We actively use MyChart as our patient portal. It is effective for us for many reasons, like...
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VP/Other Executive
Epic’s executives get involved, but it just seems like check-ins and those types of things don’t...
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Manager
We have no problems with MyChart. MyChart helps our patients get access to their information, and it...
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Manager
MyChart has a set price. The vendor doesn't charge us extra for anything, so nickel-and-diming isn't...
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Manager
Epic's support is fine. We don't have any problems with tickets. I have never even tried to get...
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Director
We use MyChart to communicate with our patients. The system is pretty user friendly, and we haven’t...
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Director
Patients can make appointments through MyChart. That process could be a little more user friendly...
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Manager
Epic could make their workflow for getting into the patient portal more user friendly. If they...
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Manager
It is hard for us to take upgrades or implementation packages for MyChart. We get stuck in loops and...
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Director
The high-level story is that Epic has done a phenomenal job of adding content to MyChart. However,...
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Director
Epic doesn’t keep all promises. It is taking them some time to develop the things that they told us...
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Director
The integration with third-party products, such as Apple watches and Fitbits, is a little bit...
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Director
There are still some challenges with scheduling appointments and making it easy to schedule. That is...
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Director
Epic has done a nice job with the information-blocking thing and how patients see their notes. Epic...
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Director
Epic is proactive. They have fallen all over themselves to think through what we have needed to be...
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Director
We have received our money’s worth. Some of that is because of my perspective of looking at other...
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Director
When we first started rolling out the system, everybody kept on saying that people over 55 weren’t...
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Director
I am a big fan of MyChart. I enjoy that we can send the patients their questionnaires prior to the...
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Director
The one thing holding MyChart back from a higher score for integration is the limitations with...
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Director
There are some features that Epic is finally putting in that make sense and provide a more...
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Director
Epic is still not able to deliver on some of the big features that we want, so MyChart is not quite...
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CMIO
Epic doesn’t really have executives, and that is sort of frustrating. We don’t really interact with...
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CMIO
MyChart is very patient friendly. Epic has helped us identify and implement functionality that will...
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Director
One of the challenges is that Epic allows their customers to customize MyChart. Different healthcare...
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Director
There is always room for improvement. There is a lot that can be done, such as routine filters,...
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Director
Epic could work on more robust and patient-driven support for access to more data. There are a lot...
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Director
Epic's training is pretty good. I don't think training is their strongest suit. Epic is a...
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Director
My patients all use MyChart, and they love it. We care for the solution, and we feed and grow it....
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Manager
MyChart is pretty robust. It is a pretty good tool. Epic really keeps up on the updates and makes...
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Manager
Epic experiences turnover in general and not just specifically with MyChart. We often are reaching...
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Manager
We see enhancements to MyChart all the time. The enhancements happen at about a three-month cadence...
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CMIO
We are happy with MyChart. It definitely has scaled up. We have some unique challenges that MyChart...
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CMIO
Epic listens to us, but as they get bigger, they become less agile. But things are what they are....
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CMIO
The ease of use with MyChart depends on the patient group. I have some patients who say it is great...
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CMIO
MyChart is essential to our business strategy, and it is probably going to be one of our biggest...
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Manager
When we call and ask for help, we typically get a response and a reasonable time frame. Epic is...
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Manager
MyChart is wonderful. It is the best patient portal that I have ever seen. Our customers are...
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Analyst/Coordinator
MyChart is a useful tool. There is a problem with duplicate patients that Epic is working to fix....
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Analyst/Coordinator
The system is hard to configure for better communication with nontechnical users who can't log in...
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Director
Some things in the scheduling workflow aren't intuitive for people who aren't used to technology and...
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Director
We want to modify the wording on some of the screens, but some things can only be changed on the...
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Director
MyChart is absolutely part of our long-term plans. We have had a lot of outcomes from using MyChart.
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Director
Epic tries to keep their promises. Epic has challenges with meeting our needs in a timely manner...
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Director
We do not have ongoing phone or web support. Every application has a technical services...
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Manager
We launched a clinic early, and Epic had to be very responsive to that. They did a good job. We...
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Director
Epic has a high level of focus on making MyChart a very user-friendly tool. Epic is consistently...
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Director
MyChart is pretty good. We can schedule doctor’s visits through MyChart. The system makes it pretty...
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Director
I use MyChart all the time, and I like it a lot. I can schedule my doctor's appointments, and if I...
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Director
We do not scan insurance cards or photo IDs at the MyChart kiosk because we found that to be...
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Director
MyChart's interoperability is pretty good. Interoperability is one of our organization's goals.
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Physician
The vendor didn't deliver on the Spanish translation of the system. We have to convert everything....
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Physician
Epic charges for every module. They make certain things free because otherwise, they would get no...
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Physician
Epic is really proactive. They think of things that I would have never thought of. Epic has products...
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Physician
Epic has a good heart, and they try really hard. Their products are the best out there, and I like...
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Manager
Extensive use of the system has been more evident with the COVID-19 pandemic. The pandemic has...
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Manager
Epic sends out notices to patients and users that discuss what changes have been made to the system....
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Physician
I used to work closely with Epic's MyChart team, but I haven't had as much interaction with the team...
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Physician
My biggest complaint is that making questionnaires is hard in the system. The information that...
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Manager
The system is promising, but the interface can be clunky at times. It is very hard to manage and...
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Manager
The system is hard for our workflow because we split hairs with the system. It definitely meets our...
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Director
The biggest thorn in my side is reconciling data from outside sources like pharmacies. We have to...
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Director
There is not really any ongoing training other than prepackaged slides that come with each upgrade...
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Physician
From a patient’s point of view, if they go to three different doctors, they all have their own...
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Physician
We don’t get too many complaints about MyChart, but that is probably just selection bias in terms of...
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Physician
If we look at the cell phone version of MyChart, it is built as if it is some sort of desktop thing....
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Physician
MyChart is part of our long-term plans unless something much better comes along, but so far, there...
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Director
MyChart is an ever-evolving platform. During the pandemic, our utilization of MyChart has...
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VP/Other Executive
For the most part, the system is pretty good. One of our challenges is getting our patients to sign...
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VP/Other Executive
The ease of use of the system is getting better. There is a difference in going from the phone...
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VP/Other Executive
Epic has a large amount of personnel turnover. We have probably turned over a dozen support...
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CIO
Epic's telehealth platform didn't support our workflow to help prepare patients to see physicians....
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CMIO
Epic tries to drive patient engagement with MyChart, and it is good that they try to do that. But it...
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Director
Epic provided some patient-facing videos for the last few upgrades. The last upgrades had...
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Director
The standard MyChart integration across all Epic software is almost too good. We get all of our...
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Director
We meet with our technical coordinator from Epic regularly and have phone calls. That person is over...
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Director
I lower the score for ease of use slightly because I had to adjust my own workflow. There are two...
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CMIO
Epic works really hard at education, but it is very complex. They gave us a little bit of help with...
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CMIO
Especially for organizations that have a mature version of Epic, I would recommend that they take...
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Analyst/Coordinator
The complicated part of MyChart is that some of our maintenance is done with Epic and some of it is...
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Analyst/Coordinator
Overall, we are pretty happy with MyChart and Epic. This solution is absolutely part of our future...
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Analyst/Coordinator
MyChart is a useful tool. There is a problem with duplicate patients that Epic is working to fix. My...
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Analyst/Coordinator
The system is hard to configure for better communication with nontechnical users who can't log in...
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Manager
The vendor has added more functionality to the system to make it much easier to integrate. When...
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Manager
The wish list for MyChart these days is developing more open-source things so that we can plug in...
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Manager
Each site has specific technical support, and each site is able to pull in other resources.
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Manager
Patients immediately see results and graphical information about interpretations. They are able to...
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VP/Other Executive
We have gotten all the benefits of releasing information to MyChart, including results, prescribing...
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CMIO
We are happy with MyChart. With this solution, a very high percentage of our population is active,...
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Director
We have done some great things with MyChart, and our patients find it extraordinarily useful and...
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Director
We have had some complaints about MyChart but not a lot of complaints. The complaints have been...
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Analyst/Coordinator
Training is a challenge for Epic because they have to tailor the training to what we need....
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Analyst/Coordinator
MyChart is spot on. Epic has a ton of resources to make sure MyChart is achieving what everyone...
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Analyst/Coordinator
MyChart has room for improvement. Epic does a lot of usability testing, so the system is well...
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Analyst/Coordinator
There is always a little room for improvement, but Epic does a really good job with support. If we...
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Analyst/Coordinator
MyChart is a slam dunk. Epic provides ample access to their technical and development teams. Other...
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VP/Other Executive
In terms of building the system, Epic is trying to lighten the customer's load by implementing new...
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VP/Other Executive
Epic is using a lot more checklists for tasks, and I like that. The checklists are very beneficial....
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VP/Other Executive
The vendor doesn't misrepresent their products; Epic says what the product does and doesn't do. Of...
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Physician
MyChart has some good functionality. Epic made a valiant effort to improve that functionality, and...
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Physician
There is a lot that we want to do with this system that Epic doesn't really support yet. We...
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Physician
Epic points out that we live in a world of limited resources, and there is only so much that they...
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Physician
MyChart is very good, but I have patients who struggle with the system. There is room for...
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Director
It would be nice to be able to customize MyChart because there are different regulations for...
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Director
We leverage online scheduling through MyChart. People seem to like the online scheduling, so we are...
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Director
Epic does a good job of getting information to their customers. Epic puts out a newsletter every...
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VP/Other Executive
Epic has started to charge us for things that they didn't charge us for before. That is an ongoing...
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Director
I have been very impressed with a lot of the features and functions that Epic is looking into for...
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Director
We try to work with Epic to integrate things, but it is like playing two different harmonies. We...
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Director
Epic is doing a good job. They are getting better at driving tangible outcomes. I saw part of a...
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Director
There are a few features and functions that we have struggled with. Some of our patients don't have...
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Director
We have some integration problems with MyChart because we have another vendor’s product that it is...
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Director
Epic has amazing support, especially with upgrades. Instead of sifting through release notes to see...
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Director
We have been very self-service for a long time. It is not really a fault of Epic’s, but we haven’t...
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VP/Other Executive
The integration with our other Epic system is incredible. MyChart is such a powerful tool. We have...
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VP/Other Executive
MyChart offers transparency for patients. They can do so much in the patient portal. We have ways to...
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VP/Other Executive
We have done our COVID-19 vaccination clinic 100% through MyChart. We have over 3,000 vaccines...
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Manager
I think Epic is the best in the industry. I would not choose another vendor over them and I would...
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Manager
Integrating with non-Epic products is extremely difficult. The vendor advertises integration with...
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Manager
We pay a ton for a service that could be much better. I don't feel we get the bang for our buck. My...
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Manager
There is always sticker shock with Epic when we see the price tag, but from my perspective, the...
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Manager
Epic overpromises at times. They try to keep their promises, but doing that is an ongoing journey....
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VP/Other Executive
Epic struggles with timelines. When a project is started and dates are set, Epic isn't as good as...
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VP/Other Executive
The development of interfaces might require some programming, even just minor programming changes...
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VP/Other Executive
State-of-the-art vendors know where their weaknesses are, and they are out in front anticipating...
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VP/Other Executive
I thought there would be more upgrades and that the system would become more sophisticated more...
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VP/Other Executive
Most of the training was left to our internal training team. Interoperability is a constant issue...
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Director
Epic is responsive, but they are not as fast as we would like them to be. We still have a big gap to...
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Director
We aren't planning to steer from MyChart because the solution is so integrated with the rest of the...
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Director
One of the challenges we face when using MyChart with pediatric patients is that some of the...
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Director
Epic has a subscription pricing model for MyChart. Epic doesn't even charge us for new...
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Director
I like that MyChart is an integrated solution with our EMR. MyChart is easy to use, and it is easy...
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Director
Right now, the teen confidentiality layers in MyChart aren't exactly where we want them to be....
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Director
Epic is available. In the past, there were instances where we weren't happy with Epic's support, and...
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Manager
MyChart is hard for patients to use. A lot of patients are not on the system yet, and trying to get...
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Manager
Epic is definitely trying to implement new technology. However, with one feature that is being...
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Manager
Some providers use MyChart more than others, but the nurses communicate through the system well. As...
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CIO
The MyChart patient portal is really good, but telemedicine is not so easy to do with some of the...
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VP/Other Executive
The system is very user friendly. I especially like how easy the refill process is. Also, the lab...
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VP/Other Executive
There are some parts of the interface that could be more intuitive. Our work doesn’t always flow perfectly....
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VP/Other Executive
The product that Epic users for video visits works well when it works. However, we have run into a...
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CMIO
With our virtual visits and video platform, MyChart has made it nice to be able to communicate more...
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CMIO
MyChart is fully integrated. The only complaint I have is that it can definitely get busy. There is...
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CMIO
Right now, we are getting a ton of calls because everybody is sick. MyChart has really helped us...
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VP/Other Executive
One of the things that Epic has done this year with COVID-19 is build out what they call their Epic...
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VP/Other Executive
We want our patients to use MyChart and get all of their information from it. We also want to use it...
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Director
For MyChart to meet every single goal that we have for functionality, we would have to buy our own...
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Physician
When we were trying to increase our enrollment, we had an organizational goal for our providers to...
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Physician
The product lacks language translation abilities. For example, if we want to add an after-visit...
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Director
MyChart is getting better, but Epic still needs to work on delivering new technology. To forecast...
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CNIO
Epic was just fabulous during the COVID-19 crisis. Epic provided resources to assist with the rapid...
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CNO
Getting patient-generated information into MyChart is spotty. Sometimes it comes in, and other times...
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CNO
We do not get much help from Epic in measuring outcomes from our efforts, and we are not great at...
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CNO
If the rest of Epic's software were as well thought out as MyChart is, there would be so many happy...
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Manager
COVID-19 has made it necessary to expand as many tools as we can to communicate with our patients....
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Manager
There are definitely advantages to MyChart. The providers are a little bit older, so they struggle a...
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Physician
Sometimes when I have an issue and have to call Epic, they aren't always aware of how to fix the...
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Manager
MyChart works great. I was a former MyChart user, and we can build that into a wonderful product. We...
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CIO
Part of the reason we bought the system originally was because Epic's patient engagement was so far...
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Director
From a patient perspective, Epic does make MyChart fairly intuitive. There is a gap because our...
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Director
There is work to be done for nonestablished patients. Epic has started focusing on that, but we have...
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Director
The resources and staff at Epic have been very good. Epic's responsiveness has been excellent. We...
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Manager
Epic has kept their promises. I would definitely give them an A rating. We are not nickel-and-dimed....
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Manager
Epic’s implementation was on point, and the training was of really great quality. The ongoing...
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Manager
Epic’s support is just always there. We can call and ask a question or log a ticket, and we get...
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Manager
I would absolutely buy the product again. It is a good product and much better than what we had before....
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Manager
One thing that needs improvement is how Epic does releases. A lot of the time, the upgrades just...
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Manager
In MyChart, there is a utilization report that gives us some data, but there isn't good information...
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Manager
Epic could improve their training. We want easier access to training guides and training videos. We...
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Manager
The workflow is not there. I have seen other systems do a better job. The problem could be the way...
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CMIO
Welcome on an iPad is pretty much just forms and electronic signatures. We don’t take payments and...
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CMIO
We wish there were more promises, but the vendor does keep the ones they make.
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CMIO
The key is integration. The system fits well in the continuum of the patient experience and over...
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Manager
We try to help our patients access MyChart so that they can open the software on their end. A lot of...
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Manager
With COVID-19, the vendor showed us how easy the solution is to use. Now more than ever, patients...
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Manager
MyChart helps tie together a lot of the care gaps that we often talk about so that patients are...
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Manager
We have a robust Epic team that is on-site at our health system so that the team can troubleshoot...
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Manager
MyChart helps so much from a care coordination standpoint and helps make patients the owners of...
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Director
Epic did some work on a self-triage tool in MyChart that will be useful for COVID-19. We haven't...
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Director
Interoperability is a weak point for Epic. They don't support too much interoperability.
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Director
Epic has added a lot of functionality to MyChart. It has become more and more complex to navigate....
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Director
Support for MyChart is included, and Epic does a pretty good job of supporting us and answering our...
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