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VP/Other Executive

Epic has started to charge us for things that they didn't charge us for before. That is an ongoing...

Apr 2021
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Director

I have been very impressed with a lot of the features and functions that Epic is looking into for...

Apr 2021
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Director

We try to work with Epic to integrate things, but it is like playing two different harmonies. We...

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Director

Epic is doing a good job. They are getting better at driving tangible outcomes. I saw part of a...

Apr 2021
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Director

There are a few features and functions that we have struggled with. Some of our patients don't have...

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Director

We have some integration problems with MyChart because we have another vendor’s product that it is...

Mar 2021
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Director

Epic has amazing support, especially with upgrades. Instead of sifting through release notes to see...

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Director

We have been very self-service for a long time. It is not really a fault of Epic’s, but we haven’t...

Mar 2021
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VP/Other Executive

The integration with our other Epic system is incredible. MyChart is such a powerful tool. We have...

Mar 2021
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VP/Other Executive

MyChart offers transparency for patients. They can do so much in the patient portal. We have ways to...

Mar 2021
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VP/Other Executive

We have done our COVID-19 vaccination clinic 100% through MyChart. We have over 3,000 vaccines...

Mar 2021
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Manager

I think Epic is the best in the industry. I would not choose another vendor over them and I would...

Feb 2021
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Manager

Integrating with non-Epic products is extremely difficult. The vendor advertises integration with...

Feb 2021
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Manager

We pay a ton for a service that could be much better. I don't feel we get the bang for our buck. My...

Feb 2021
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Manager

There is always sticker shock with Epic when we see the price tag, but from my perspective, the...

Feb 2021
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Manager

Epic overpromises at times. They try to keep their promises, but doing that is an ongoing journey....

Feb 2021
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VP/Other Executive

Epic struggles with timelines. When a project is started and dates are set, Epic isn't as good as...

Feb 2021
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VP/Other Executive

The development of interfaces might require some programming, even just minor programming changes...

Feb 2021
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VP/Other Executive

State-of-the-art vendors know where their weaknesses are, and they are out in front anticipating...

Feb 2021
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VP/Other Executive

I thought there would be more upgrades and that the system would become more sophisticated more...

Feb 2021
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VP/Other Executive

Most of the training was left to our internal training team. Interoperability is a constant issue...

Feb 2021
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Director

Epic is responsive, but they are not as fast as we would like them to be. We still have a big gap to...

Jan 2021
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Director

We aren't planning to steer from MyChart because the solution is so integrated with the rest of the...

Jan 2021
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Director

One of the challenges we face when using MyChart with pediatric patients is that some of the...

Jan 2021
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Director

Epic has a subscription pricing model for MyChart. Epic doesn't even charge us for new...

Jan 2021
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Director

I like that MyChart is an integrated solution with our EMR. MyChart is easy to use, and it is easy...

Jan 2021
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Director

Right now, the teen confidentiality layers in MyChart aren't exactly where we want them to be....

Jan 2021
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Director

Epic is available. In the past, there were instances where we weren't happy with Epic's support, and...

Jan 2021
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Manager

MyChart is hard for patients to use. A lot of patients are not on the system yet, and trying to get...

Jan 2021
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Manager

Epic is definitely trying to implement new technology. However, with one feature that is being...

Jan 2021
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Manager

Some providers use MyChart more than others, but the nurses communicate through the system well. As...

Jan 2021
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CIO

The MyChart patient portal is really good, but telemedicine is not so easy to do with some of the...

Jan 2021
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VP/Other Executive

The system is very user friendly. I especially like how easy the refill process is. Also, the lab...

Jan 2021
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VP/Other Executive

There are some parts of the interface that could be more intuitive. Our work doesn’t always flow perfectly....

Jan 2021
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VP/Other Executive

The product that Epic users for video visits works well when it works. However, we have run into a...

Jan 2021
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CMIO

With our virtual visits and video platform, MyChart has made it nice to be able to communicate more...

Jan 2021
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CMIO

MyChart is fully integrated. The only complaint I have is that it can definitely get busy. There is...

Jan 2021
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CMIO

Right now, we are getting a ton of calls because everybody is sick. MyChart has really helped us...

Jan 2021
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VP/Other Executive

One of the things that Epic has done this year with COVID-19 is build out what they call their Epic...

Jan 2021
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VP/Other Executive

We want our patients to use MyChart and get all of their information from it. We also want to use it...

Jan 2021
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Director

For MyChart to meet every single goal that we have for functionality, we would have to buy our own...

Jan 2021
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Physician

When we were trying to increase our enrollment, we had an organizational goal for our providers to...

Jan 2021
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Physician

The product lacks language translation abilities. For example, if we want to add an after-visit...

Jan 2021
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Director

MyChart is getting better, but Epic still needs to work on delivering new technology. To forecast...

Jan 2021
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CNIO

Epic was just fabulous during the COVID-19 crisis. Epic provided resources to assist with the rapid...

Dec 2020
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CNO

Getting patient-generated information into MyChart is spotty. Sometimes it comes in, and other times...

Dec 2020
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CNO

We do not get much help from Epic in measuring outcomes from our efforts, and we are not great at...

Dec 2020
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CNO

If the rest of Epic's software were as well thought out as MyChart is, there would be so many happy...

Dec 2020
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Manager

COVID-19 has made it necessary to expand as many tools as we can to communicate with our patients....

Dec 2020
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Manager

There are definitely advantages to MyChart. The providers are a little bit older, so they struggle a...

Dec 2020
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Physician

Sometimes when I have an issue and have to call Epic, they aren't always aware of how to fix the...

Dec 2020
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Manager

MyChart works great. I was a former MyChart user, and we can build that into a wonderful product. We...

Dec 2020
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CIO

Part of the reason we bought the system originally was because Epic's patient engagement was so far...

Dec 2020
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Director

From a patient perspective, Epic does make MyChart fairly intuitive. There is a gap because our...

Nov 2020
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Director

There is work to be done for nonestablished patients. Epic has started focusing on that, but we have...

Nov 2020
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Director

The resources and staff at Epic have been very good. Epic's responsiveness has been excellent. We...

Nov 2020
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Manager

Epic has kept their promises. I would definitely give them an A rating. We are not nickel-and-dimed....

Nov 2020
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Manager

Epic’s implementation was on point, and the training was of really great quality. The ongoing...

Nov 2020
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Manager

Epic’s support is just always there. We can call and ask a question or log a ticket, and we get...

Nov 2020
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Manager

I would absolutely buy the product again. It is a good product and much better than what we had before....

Nov 2020
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Manager

One thing that needs improvement is how Epic does releases. A lot of the time, the upgrades just...

Nov 2020
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Manager

In MyChart, there is a utilization report that gives us some data, but there isn't good information...

Nov 2020
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Manager

Epic could improve their training. We want easier access to training guides and training videos. We...

Nov 2020
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Manager

The workflow is not there. I have seen other systems do a better job. The problem could be the way...

Nov 2020
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CMIO

Welcome on an iPad is pretty much just forms and electronic signatures. We don’t take payments and...

Nov 2020
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CMIO

We wish there were more promises, but the vendor does keep the ones they make.

Nov 2020
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CMIO

The key is integration. The system fits well in the continuum of the patient experience and over...

Nov 2020
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Manager

We try to help our patients access MyChart so that they can open the software on their end. A lot of...

Oct 2020
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Manager

With COVID-19, the vendor showed us how easy the solution is to use. Now more than ever, patients...

Oct 2020
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Manager

MyChart helps tie together a lot of the care gaps that we often talk about so that patients are...

Oct 2020
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Manager

We have a robust Epic team that is on-site at our health system so that the team can troubleshoot...

Oct 2020
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Manager

MyChart helps so much from a care coordination standpoint and helps make patients the owners of...

Oct 2020
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Director

Epic did some work on a self-triage tool in MyChart that will be useful for COVID-19. We haven't...

Oct 2020
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Director

Interoperability is a weak point for Epic. They don't support too much interoperability.

Oct 2020
(0)
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Director

Epic has added a lot of functionality to MyChart. It has become more and more complex to navigate....

Oct 2020
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Director

Support for MyChart is included, and Epic does a pretty good job of supporting us and answering our...

Oct 2020
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CIO

We have been live with MyChart for a long time, and we are extremely happy with Epic’s progress and...

Oct 2020
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CIO

Epic could continue to expand telehealth capabilities to support patients who don’t have a MyChart...

Oct 2020
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CIO

Through COVID-19, Epic has been absolutely wonderful. They have sent out weekly resource guides with...

Oct 2020
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Manager

MyChart is absolutely part of our long-term plans. Since COVID-19 started, we haven't wanted to pass...

Sep 2020
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Manager

In MyChart, we see a lot of pediatric and teenage patients who need to have forms to carry EpiPens...

Sep 2020
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Manager

The only time that Epic gives us support for anything is when we put in a ticket. There is no...

Sep 2020
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Manager

MyChart takes a long time to register and bring up patients. In MyChart, if we can't get the...

Sep 2020
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VP/Other Executive

We are stuck with a low percentage of patient calls through MyChart. Of those calls, 90% are...

Sep 2020
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VP/Other Executive

Incorporating texting would be pretty key. Even though patients can click on icons in the app, they...

Sep 2020
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VP/Other Executive

Many of our issues are about prioritizing projects. Often the issues are a symptom of operational...

Sep 2020
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VP/Other Executive

Epic provides guidance on how to do things, but their help is more about functionality than...

Sep 2020
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Analyst/Coordinator

Epic has worked with our organization to release a care companion workflow which would allow us to...

Sep 2020
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Analyst/Coordinator

MyChart is great with integration and interoperability. Epic is very big on making sure that we push...

Sep 2020
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Manager

Through MyChart, people are reaching out to us too much. I need more employees to walk people...

Aug 2020
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Manager

In terms of initial training, if we go in and get certified, the training doesn’t tell us...

Aug 2020
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Manager

When it comes to Epic’s executive involvement, I want to say that they dropped the ball, but that is...

Aug 2020
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Manager

Epic is really good at driving tangible outcomes. My likelihood to recommend them is high. They are...

Aug 2020
(0)
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Manager

We do quarterly upgrades, and new technology is delivered pretty quickly. I don’t think Epic is that...

Aug 2020
(0)
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Manager

We are really happy with MyChart. It is really easy. There have been a lot of dedicated prioritized...

Aug 2020
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Director

MyChart works very well. The system works in the way that Epic said it would work as long as we have...

Aug 2020
(0)
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Manager

MyChart is a great patient portal. We don't hear a lot of complaints, and the usability is...

Jul 2020
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Manager

Epic nickel-and-dimes us. Their fee scales are all over the place. We have stopped using some Epic...

Jul 2020
(0)
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CMIO

When it comes to MyChart, we get charged anytime a patient signs up, and we get charged every time...

Jul 2020
(0)
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CMIO

I anticipate that we are going to be able to give an even higher score a year from now when it comes...

Jul 2020
(0)
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CMIO

In terms of the actual EMR and the EMR functionality, Epic is doing more work. In my view, the...

Jul 2020
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Director

MyChart is great. There isn't much that is bad about it. The usability is excellent. It is user...

Jul 2020
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Director

I feel like Epic nickel-and-dimes us. Their fees differ depending on the system and are all over the...

Jul 2020
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VP/Other Executive

MyChart is moving toward consumer-expected technologies. As the consumer world with technology has...

Jul 2020
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VP/Other Executive

There is a lot of good underway at Epic, and COVID-19 has really helped to jump-start great...

Jul 2020
(0)
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VP/Other Executive

I have to remind my own people about MyChart. The future is patient portals. The majority of our...

Jul 2020
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Director

The system is very intuitive. Families don't necessarily have to be trained on how to use MyChart....

Jul 2020
(0)
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Director

Epic assigns us a specific representative for our institution. We have one representative for...

Jul 2020
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Director

We have really been able to implement some cool features with MyChart that make it easier for...

Jul 2020
(0)
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Director

The system has a lot of functionality that is available for patients and families. MyChart lets...

Jul 2020
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Director

The vendor has done extremely well in supporting us throughout the COVID-19 crisis. They are sending...

Jul 2020
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Director

I don't expect that our satisfaction will be any lower over the next 12 months. Epic is going in the...

Jul 2020
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CEO/President

One of the things I really like about Epic is having the same platform throughout our whole...

Jul 2020
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Director

I generally have a positive view of MyChart. It gives us a portal for patients to go in to and post...

Jun 2020
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Director

One thing that isn't going well with MyChart is its integration with other applications. I want...

Jun 2020
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Manager

MyChart was a major reason for us choosing Epic. The portal is so much better than any other portal,...

Jun 2020
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VP/Other Executive

When we have an issue with our help desk, someone addresses it and gets us a response back very...

Jun 2020
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VP/Other Executive

I don't think the system is as robust as it could be. Some of that is just because of what we...

Jun 2020
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Director

Epic has been all over telehealth. We have a very robust telehealth program and great tool set...

Jun 2020
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CMIO

We have been working with Epic closely during the pandemic, and they have been very supportive and...

Jun 2020
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CMIO

For the most part, Epic has been proactive during the COVID-19 crisis. They have been aggressive in...

Jun 2020
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CMIO

Epic is part of our long-term plans. It is virtually impossible to say that Epic has kept all of...

Jun 2020
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CMIO

When we look at where the money actually goes toward the platform itself, we definitely are getting...

Jun 2020
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CMIO

The initial and ongoing trainings are largely the responsibility of the organization in partnership...

Jun 2020
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CMIO

We have not been successful in developing the product at our organization yet. We were working with...

Jun 2020
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CMIO

Integration is one of the primary drivers in our decision to purchase the Epic product. The system...

Jun 2020
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CMIO

During the implementation phase, Epic’s executive involvement was extremely high. The executive...

Jun 2020
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CMIO

We have had major issues with billing and reimbursement on the product. That is a tangible outcome...

Jun 2020
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CMIO

The vendor gets things done and keeps their promises. We wanted to do a more rapid implementation of...

Jun 2020
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CMIO

The vendor has lots of opportunities to improve the ease of use for end users. The system is still...

Jun 2020
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CMIO

We spend a lot of money with Epic, and they provide us with a lot of things. When it comes to adding...

Jun 2020
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Director

MyChart is pretty useful. The interoperability and integration are fantastic. I am satisfied with MyChart....

Jun 2020
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Director

I definitely like MyChart. It is fantastic. MyChart definitely drives tangible outcomes for us by...

Jun 2020
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Director

The vendor’s executives have been really involved. We are not getting nickel-and-dimed.

Jun 2020
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VP/Other Executive

We have always been strong proponents of MyChart. It has a pretty big place operationally in our...

Jun 2020
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VP/Other Executive

The shift with COVID-19 has forced us to adopt virtual video offerings a lot more quickly. Epic has...

Jun 2020
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VP/Other Executive

Our relationship with Epic is healthy. The tools are expensive, but they provide a lot of value. If...

Jun 2020
(0)
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VP/Other Executive

The magic of Epic is their partnership as a vendor. They are the only vendor that, without...

Jun 2020
(0)
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VP/Other Executive

Epic could make innovations more quickly. Epic is capable, and they know how to innovate; I just...

Jun 2020
(0)
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Manager

I enjoy the patient portal, and one of my goals for the next year is to reengage our patients with...

May 2020
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Manager

Epic has done a phenomenal job of expanding their outreach to their customers. We are looking...

May 2020
(0)
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Manager

Epic is Epic. MyChart is a good tool, but there are so many different ways to do things. Everybody...

May 2020
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Manager

For ongoing training, it seems like Epic makes changes and then sends us a tip sheet. That is not...

May 2020
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Manager

I have made some suggestions. For example, different departments can accidentally cancel our...

May 2020
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Manager

I rate Epic highly. The system has issues, but it serves a purpose, and everybody in the free world...

May 2020
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