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MyChart Comments
Subject Expert
Commentary Summary
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User Commentary
VP/Other Executive
Functionality and Upgrades
We are stuck with a low percentage of patient calls through MyChart. Of those calls, 90% are...
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VP/Other Executive
Functionality and Upgrades
Incorporating texting would be pretty key. Even though patients can click on icons in the app, they...
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VP/Other Executive
Other Observations & Comments
Many of our issues are about prioritizing projects. Often the issues are a symptom of operational...
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VP/Other Executive
Service and Support
Epic provides guidance on how to do things, but their help is more about functionality than...
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Analyst/Coordinator
Service and Support
Epic has worked with our organization to release a care companion workflow which would allow us to...
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Analyst/Coordinator
Interfacing and Integration
MyChart is great with integration and interoperability. Epic is very big on making sure that we push...
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Manager
Future Outlook
Through MyChart, people are reaching out to us too much. I need more employees to walk people...
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Manager
Implementation and Training
In terms of initial training, if we go in and get certified, the training doesn’t tell us...
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Manager
Relationship
When it comes to Epic’s executive involvement, I want to say that they dropped the ball, but that is...
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Manager
Relationship
Epic is really good at driving tangible outcomes. My likelihood to recommend them is high. They are...
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Manager
Relationship
We do quarterly upgrades, and new technology is delivered pretty quickly. I don’t think Epic is that...
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Manager
Functionality and Upgrades
We are really happy with MyChart. It is really easy. There have been a lot of dedicated prioritized...
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Director
Functionality and Upgrades
MyChart works very well. The system works in the way that Epic said it would work as long as we have...
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Manager
Functionality and Upgrades
MyChart is a great patient portal. We don't hear a lot of complaints, and the usability is...
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Manager
ROI / Cost (care and feeding)
Epic nickel-and-dimes us. Their fee scales are all over the place. We have stopped using some Epic...
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CMIO
ROI / Cost (care and feeding)
When it comes to MyChart, we get charged anytime a patient signs up, and we get charged every time...
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CMIO
Future Outlook
I anticipate that we are going to be able to give an even higher score a year from now when it comes...
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CMIO
Functionality and Upgrades
In terms of the actual EMR and the EMR functionality, Epic is doing more work. In my view, the...
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Director
Functionality and Upgrades
MyChart is great. There isn't much that is bad about it. The usability is excellent. It is user...
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Director
ROI / Cost (care and feeding)
I feel like Epic nickel-and-dimes us. Their fees differ depending on the system and are all over the...
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VP/Other Executive
Other Observations & Comments
MyChart is moving toward consumer-expected technologies. As the consumer world with technology has...
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VP/Other Executive
Future Outlook
There is a lot of good underway at Epic, and COVID-19 has really helped to jump-start great...
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VP/Other Executive
Functionality and Upgrades
I have to remind my own people about MyChart. The future is patient portals. The majority of our...
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Director
Functionality and Upgrades
The system is very intuitive. Families don't necessarily have to be trained on how to use MyChart....
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Director
Service and Support
Epic assigns us a specific representative for our institution. We have one representative for...
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Director
Functionality and Upgrades
We have really been able to implement some cool features with MyChart that make it easier for...
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Director
Functionality and Upgrades
The system has a lot of functionality that is available for patients and families. MyChart lets...
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Director
Relationship
The vendor has done extremely well in supporting us throughout the COVID-19 crisis. They are sending...
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Director
Future Outlook
I don't expect that our satisfaction will be any lower over the next 12 months. Epic is going in the...
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CEO/President
Functionality and Upgrades
One of the things I really like about Epic is having the same platform throughout our whole...
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Director
Functionality and Upgrades
I generally have a positive view of MyChart. It gives us a portal for patients to go in to and post...
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Director
Interfacing and Integration
One thing that isn't going well with MyChart is its integration with other applications. I want...
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Manager
Functionality and Upgrades
MyChart was a major reason for us choosing Epic. The portal is so much better than any other portal,...
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VP/Other Executive
Other Observations & Comments
When we have an issue with our help desk, someone addresses it and gets us a response back very...
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VP/Other Executive
Functionality and Upgrades
I don't think the system is as robust as it could be. Some of that is just because of what we...
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Director
Functionality and Upgrades
Epic has been all over telehealth. We have a very robust telehealth program and great tool set...
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CMIO
Service and Support
We have been working with Epic closely during the pandemic, and they have been very supportive and...
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CMIO
Service and Support
For the most part, Epic has been proactive during the COVID-19 crisis. They have been aggressive in...
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CMIO
Future Outlook
Epic is part of our long-term plans. It is virtually impossible to say that Epic has kept all of...
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CMIO
ROI / Cost (care and feeding)
When we look at where the money actually goes toward the platform itself, we definitely are getting...
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CMIO
Implementation and Training
The initial and ongoing trainings are largely the responsibility of the organization in partnership...
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CMIO
Functionality and Upgrades
We have not been successful in developing the product at our organization yet. We were working with...
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CMIO
Interfacing and Integration
Integration is one of the primary drivers in our decision to purchase the Epic product. The system...
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CMIO
Relationship
During the implementation phase, Epic’s executive involvement was extremely high. The executive...
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CMIO
Functionality and Upgrades
We have had major issues with billing and reimbursement on the product. That is a tangible outcome...
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CMIO
Relationship
The vendor gets things done and keeps their promises. We wanted to do a more rapid implementation of...
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CMIO
Functionality and Upgrades
The vendor has lots of opportunities to improve the ease of use for end users. The system is still...
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CMIO
ROI / Cost (care and feeding)
We spend a lot of money with Epic, and they provide us with a lot of things. When it comes to adding...
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Director
Interfacing and Integration
MyChart is pretty useful. The interoperability and integration are fantastic. I am satisfied with MyChart....
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Director
ROI / Cost (care and feeding)
I definitely like MyChart. It is fantastic. MyChart definitely drives tangible outcomes for us by...
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Director
Relationship
The vendor’s executives have been really involved. We are not getting nickel-and-dimed.
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VP/Other Executive
Functionality and Upgrades
We have always been strong proponents of MyChart. It has a pretty big place operationally in our...
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VP/Other Executive
Other Observations & Comments
The shift with COVID-19 has forced us to adopt virtual video offerings a lot more quickly. Epic has...
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VP/Other Executive
ROI / Cost (care and feeding)
Our relationship with Epic is healthy. The tools are expensive, but they provide a lot of value. If...
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VP/Other Executive
Relationship
The magic of Epic is their partnership as a vendor. They are the only vendor that, without...
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VP/Other Executive
Other Observations & Comments
Epic could make innovations more quickly. Epic is capable, and they know how to innovate; I just...
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Manager
Functionality and Upgrades
I enjoy the patient portal, and one of my goals for the next year is to reengage our patients with...
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Manager
Technology
Epic has done a phenomenal job of expanding their outreach to their customers. We are looking...
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Manager
Functionality and Upgrades
Epic is Epic. MyChart is a good tool, but there are so many different ways to do things. Everybody...
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Manager
Implementation and Training
For ongoing training, it seems like Epic makes changes and then sends us a tip sheet. That is not...
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Manager
Functionality and Upgrades
I have made some suggestions. For example, different departments can accidentally cancel our...
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Manager
Functionality and Upgrades
I rate Epic highly. The system has issues, but it serves a purpose, and everybody in the free world...
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CMIO
Service and Support
One of the hot topics right now is the use of MyChart to create virtual visits and virtual...
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CMIO
ROI / Cost (care and feeding)
I would absolutely buy MyChart again. It is one of my favorite products. Epic doesn’t charge for...
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CMIO
Implementation and Training
In terms of the ongoing training for MyChart, I think it is pretty good. What is tricky about...
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CMIO
Other Observations & Comments
MyChart is a preferred product overall. I think most of the limitations on it are actually more on...
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CMIO
Service and Support
With the ongoing support for MyChart, I generally feel that our questions get answered fairly...
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CMIO
Other Observations & Comments
Some of the things that are really needed for promoting interoperability, like the autorelease rules...
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CMIO
Functionality and Upgrades
I love MyChart. It is very good. The only limitations are really some of the things that require...
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CMIO
Other Observations & Comments
This is almost not really a criticism of Epic, but the executives are kind of less involved with the...
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Director
ROI / Cost (care and feeding)
We have had some great quality outcomes with MyChart, and that really is due to the technology and...
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Director
Functionality and Upgrades
The system has the basic patient engagement tools, but we really need some advancements to make...
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Manager
Functionality and Upgrades
The system works as it was promoted, and I have noticed a lot of focus on the development that has...
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Manager
Future Outlook
Things have been pretty slow with MyChart. It is really tough getting the parents to be proxy in the...
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Manager
Service and Support
Epic has been doing pretty good with preparing us for new developments that are coming. Although we...
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CIO
ROI / Cost (care and feeding)
I don’t think Epic nickel-and-dimes. The CFO might have something different to say, but I think...
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CIO
Functionality and Upgrades
Epic’s upgrades have been good. We were able to do this latest quarterly update in under 30 minutes.
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CIO
Functionality and Upgrades
I use MyChart all the time, and it works. MyChart is very effective, and all of Epic's systems...
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CIO
Relationship
Unlike other vendors, Epic actually schedules a call with me regularly to talk about things,...
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CIO
Relationship
I only have to go up the channels so high, but I would rate Epic’s executive involvement very high.
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CIO
Functionality and Upgrades
I tell everybody that if they think they can afford Epic, Epic is the way to go. Not every...
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VP/Other Executive
Functionality and Upgrades
We have successful upgrades because Epic puts a lot of work into them. Epic is always developing the...
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VP/Other Executive
Functionality and Upgrades
MyChart is one of our forms of communication with patients. We send information to them about health...
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