MyChart Commentary
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Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
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User Commentary
Product
Based on the feedback we hear from our patients and the adoption we have seen, the ease of use of...
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Product
We need a better way to get reports from the system. I think we are just working through that on our...
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Relationship, Product
When we work with Epic on an HIM level, my colleagues are very happy with Epic. MyChart's logic is...
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Product
The vendor's strength is their industry-standard patient portal, which should enable patients to be...
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Product
The system needs more improvement in terms of patient experience and usability as more features are...
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Product
MyChart’s communication preferences could improve, particularly the selection process. Toggling them...
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Product
As an organization, we still have a problem with getting our user groups to understand that the...
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Product
The majority of the time, patients get way too many communications from MyChart. They have...
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Product
From the MyChart mobile app, patients have access to almost everything they can access from the...
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Product
Of all the patient portals I have ever used as a patient, MyChart has been the easiest to navigate....
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Relationship, Operations, Product
I wish that Epic would focus more on our facility's specific workflows. Sometimes we feel like our...
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Product
The navigation UI could use some improvements. We have gotten feedback that the menu layout on...
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Culture, Relationship
Epic is a Unicorn. They have high integrity. They know the market. They don't ever try to push...
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Product
There are some opportunities on usability. The system is a bit over-featured at times, with over...
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Product
MyChart is a best-in-the-industry patient portal. We have done a lot with it.
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Relationship, Operations
We have been customers for a long time, so although we are working on some changes to MyChart, we...
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Loyalty
Epic tries to really play their new technology up. Epic continues to roll out new technology. We...
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Operations
In terms of training, everybody on our side knows the MyChart software. But there are times when we...
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Relationship
Epic's support team is pretty solid and good. The support is specific to the analysts probably in...
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Operations
Epic’s implementation for MyChart was awesome. Epic is pretty good at delivering outcomes from...
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Product, Value
Our patients love MyChart. We can't keep up with Epic’s rate of providing new technology. Our...
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Loyalty, Product
MyChart is a patient portal, and there is a lot of stuff we would like to be able to do with patient...
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Relationship
Epic does have a habit, since they have gotten so big, of having customers interact with their...
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Relationship, Operations, Product
Epic is a good company trying to do the right thing, and they do the best that can be done in the...
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Value
Epic’s charging all makes sense; they don't charge for every little thing. There are probably going...
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Product
I have been using MyChart daily for many years, and it is easy to use. Epic and our organization...
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Product
Sometimes our organization wants to hire many different vendors to solve two problems, but I...
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Relationship
For anything urgent, Epic’s support people are super quick, and we can always get somebody. They are...
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Relationship
If we need something changed, we know that it may not happen in our lifetime, even if Epic decides...
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Loyalty, Product
There is a lot that can be done in MyChart. Some things are locked down and can't be changed. Also,...
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Operations
Epic doesn't really train us. They give us a product, and how we use it is up to us. It would be...
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Product
MyChart is the best thing out there for all the things it does. It isn't the best with scheduling....
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Relationship, Operations, Product
There are improvements to be made with Epic’s upgrades. The notes need to be clearer. Some notes are...
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Operations, Product
Ease of use is hard to say because with our patient population, there are elderly people, younger...
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Loyalty, Relationship, Product
We believe that there were patient-facing enhancements that were needed to support the experience of...
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Operations, Product
My team struggles with the changes in MyChart. Even if there is a training or a PDF, it takes them a...
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Product
There is a capability for financial assistance and for ease of documentation that we could utilize...
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Product
I like the ease of using this solution. I have worked with other organizations where there are...
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Value
We sort of come up with a plan, and we don't get nickel-and-dimed by Epic. We have really high usage...
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Relationship
Epic calls them the TS, but they are like a technical account person; there is a whole team there....
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Product
MyChart services very specific use cases. In the world that we live in, especially after COVID-19,...
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Operations
An implementation with Epic is a little different. If there are new features, we get Nova notes,...
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Product
With MyChart, there are some design features on the end-user side that I would probably change....
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Product
Part of this problem is probably on us because we should turn on some functionality, but there are...
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Loyalty
We are all in with Epic as an organization, so I would buy MyChart again. And I can't imagine...
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Operations
With Epic’s training, we are not necessarily made aware of everything. It just seems like we are...
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Product, Value
With MyChart, our rate-limiting factor is the time it takes to develop the system. MyChart's...
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Relationship
We have an extremely responsive Epic account representative that I reach out to all the time. We get...
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Culture, Relationship
Epic makes their road map pretty transparent. If we go to one of their web pages, we can look...
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Product
MyChart can be frustrating from the standpoint of the physician maybe responding to us in two...
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Value
MyChart is fairly easy to use and self-explanatory. Everything has been great so far with MyChart....
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Product, Value
Recently, when we do an upgrade, we have to go back and tag on some additional upgrades; they are...
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Relationship
Epic's customer support people are usually very responsive. Epic is always reaching out; sometimes...
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Relationship, Operations
Epic is always honest about doing integration, and they are very good about it. They just jump on...
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Relationship, Operations
Signing up for MyChart seems to be pretty easy, but we need more literature for our patients on...
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Product
I am in the market for ways that I can send patients their consent forms to fill out electronically...
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Product
I have been looking for a better way to do appointment reminders from MyChart. MyChart shows that...
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Product
I like how MyChart pushes out all the reminders. The preauthorization and precheck-in are very good,...
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Relationship
We have routine meetings with Epic to discuss performance, what is working well, and what is...
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Loyalty, Product
We are using Community Connect, so there is only so much functionality we can get on MyChart at once...
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Operations, Product
We have asked Epic whether there are any kind of patient education videos that we can put out there....
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Product
I was surprised by how user friendly MyChart is. We recently implemented it at another facility, and...
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Relationship, Operations, Product
It is hard for me to suggest improvements for MyChart. The biggest issue that I see is just people...
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Operations, Product
The hardest part of using the solution has to do with the patient-facing education that we provide....
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Product
Epic implements many features. In order to take full advantage, the provider has to enable the...
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Product, Value
I'm familiar with the functionality of MyChart, and I know that a lot can be done in the solution. I...
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Product
The biggest pain point that we have with MyChart is the number of messages that get generated for...
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Relationship, Operations
We receive good technical support from Epic. Epic's people definitely support us with our upgrades...
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Product
Epic offers different options for goals in MyChart. Those goals obviously drive patient compliance...
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Loyalty, Value
MyChart is easy for patients to use. I’m highly satisfied with receiving our money’s worth because...
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Relationship
The vendor is great with support. They are excellent at answering any questions I have. MyChart is...
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Operations, Product
I would tell someone looking into MyChart that if they can get Epic in there, they can get MyChart...
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Loyalty
MyChart is pretty easy to use and very simple. The graphics are very nice. As a patient, I can...
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Operations, Product
We might need to change the wording so that patients understand MyChart better, but I have used...
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Product
Epic could enhance their symptom-checker app. The app we built covers more diagnosis codes than...
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Product
Everything is going well with MyChart. Patients can get pretty much anything that they need through...
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Operations
We always need more training. We would like more customizability for the training to match what our...
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Culture, Relationship, Product
I am pretty satisfied. I don't think Epic overpromised anywhere. They were reasonable with what they...
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Operations, Product
The complexity of MyChart's setup on the admin side has made it very difficult to get it to work the...
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Loyalty, Product
MyChart certainly pulls in information nicely from other folks who are on Epic systems. It doesn't...
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Value
We always pay through the nose for Epic, but MyChart is probably worth it. It is so tough to...
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Product
I like MyChart. MyChart works pretty well. For overall ease of use for patients, MyChart is pretty...
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Product
We have had a lot of things going on with MyChart recently. For example, sometimes we get a bunch of...
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Product
Epic has helped a bit with patients finding the right functionality in MyChart. Sometimes people...
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Loyalty, Product
MyChart is the patient portal that is connected with Epic. Patients can log on to interact with...
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Loyalty, Relationship, Product
There are things that come up that we need some Epic development on. We will open Sherlock, and some...
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Relationship
Epic’s technical services do a great job of providing support for us. My team touches base with them...
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Value
With MyChart, we have had great adoption as we have moved away from our old portals. MyChart is...
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Product, Value
Using MyChart has been great. We are a small hospital, and patients who also go to other...
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Product
MyChart is pretty easy for the end users. Integration is pretty good. There are a few features where...
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Loyalty, Product
There are still a number of documents that live in a folder, and Epic is making some progress to...
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Loyalty, Product
I like the ability to receive notifications however the patient chooses, whether that is text,...
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Relationship
One thing that has gone well is that we have had a lot of support. Epic's support is really awesome....
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Operations, Product
MyChart does provide a lot of use, but there are a few things in the user interface that could be...
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Loyalty, Product
Epic delivers new technology; we are just not configured to adopt all the new technology yet, so...
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Product
The ability to link to other Epic products, even other instances of Epic, and share records on...
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Product
MyChart is actually really easy to navigate. It can share access with somebody we want to share...
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Culture, Value
In the past, Epic was pretty good about not charging for every little thing. However, they just made...
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Operations, Product
I like the system's video-visit capabilities. The vendor has done a good job of integrating their...
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Product
I would like to see more customization options in MyChart. We can't change the wording on any page...
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Operations, Product
Some people say that MyChart is hard to use. Epic really limits our ability to customize things....
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Operations, Product
Epic should continue to streamline MyChart and make better education about how to allow multiple...
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Product
MyChart is a great platform. Most of our feedback from our patients is that they are satisfied with...
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