MyChart
Filtered view: All
Subject Expert
Coray Tate
Research Director
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Product
Something I want Epic to work on for MyChart is creating an AI product to help with the notes....
Login or Create an Account to see details.
Relationship, Product
Epic is generally slow when it comes to developments, but they are coming out with some cool things....
Login or Create an Account to see details.
Relationship, Product
MyChart is engaging for patients. It gives them the tools and information they need, and Epic is...
Login or Create an Account to see details.
Loyalty
I highly recommend MyChart. There are things that could be done to improve it, but I think that...
Login or Create an Account to see details.
Loyalty, Relationship, Product
MyChart is part of Epic's suite of products, and Epic has their processes on how to improve it in...
Login or Create an Account to see details.
Product
Over the time we have used MyChart, there have been changes that have been helpful. One of the...
Login or Create an Account to see details.
Relationship, Product
Smaller organizations inevitably have resource constraints, but Epic has nearly unlimited resources....
Login or Create an Account to see details.
Relationship, Operations
Epic generally has very structured support, and their system is already in place. We know what we...
Login or Create an Account to see details.
Relationship
Epic owns everything in the world, so they are always adding more things, and they have to structure...
Login or Create an Account to see details.
Relationship, Product
We are pleased overall with the MyChart application and with what we are able to get out of it. We...
Login or Create an Account to see details.
Product
Some of the system's ease-of-use issues aren't inherent to the product. They are based on...
Login or Create an Account to see details.
Loyalty, Product
There are some things that I have seen other customers do with MyChart that we haven't done. One...
Login or Create an Account to see details.
Loyalty, Product
When MyChart is working and being used correctly and all the stars have aligned, it is pretty good....
Login or Create an Account to see details.
Product
Epic could make MyChart easier for nurses to use. If they were to make it easier for nurses, then it...
Login or Create an Account to see details.
Relationship, Operations
When Epic tells us about updates, those updates will happen. They also tell us about new videos and...
Login or Create an Account to see details.
Operations, Product
The vendor's current training on some of MyChart's features is good. It is nice to see how Epic has...
Login or Create an Account to see details.
Product
MyChart is easy to use. I love that patients can schedule their own appointments. They can launch...
Login or Create an Account to see details.
Loyalty, Product
There are some functionalities that I would like to see from the system's remote monitoring, such as...
Login or Create an Account to see details.
Relationship
I haven't talked to anyone at Epic who can solve problems for me. That may be because we go through...
Login or Create an Account to see details.
Product
Patients don't have to go to more than one app to see their information, but they still have to log...
Login or Create an Account to see details.
Product
MyChart’s ease of use for patients is a lot better these days. We are very fortunate to work with a...
Login or Create an Account to see details.
Relationship
Epic is pretty responsive. We have a lot of pie-in-the-sky ideas, but we will figure those out.
Login or Create an Account to see details.
Product
MyChart is much better than other solutions we have tried in terms of being able to get patients the...
Login or Create an Account to see details.
Product
MyChart is so easy to use; it is great. We have been really happy with what we have been able to do...
Login or Create an Account to see details.
Product
We use MyChart heavily, and it is used for bidirectional messaging with the provider. In terms of...
Login or Create an Account to see details.
Relationship, Operations
Epic has done a great job of supporting us. They are really embedded in our team, and they make good...
Login or Create an Account to see details.
Product
MyChart has its limitations, but it is probably better than the vast majority of EMRs out there.
Login or Create an Account to see details.
Product
We would like to see more integration with processing systems for outpatient prescriptions from...
Login or Create an Account to see details.
Relationship, Operations
Epic has a clear vision for the product, but we sometimes struggle with the vendor's time frame for...
Login or Create an Account to see details.
Product
We have excellent functionality integration with Epic. There is two-way communication with patients,...
Login or Create an Account to see details.
Product, Value
I have the ability to bill for MyChart messages in certain instances. That is something that I am...
Login or Create an Account to see details.
Product
There are a couple of little things in MyChart that should probably work a little bit differently....
Login or Create an Account to see details.
Relationship
Overall, Epic is really supportive, and they really are trying to do what is best for patients.
Login or Create an Account to see details.
Relationship, Product
Young people are becoming more involved in their healthcare plans, and MyChart helps those people to...
Login or Create an Account to see details.
Operations, Product
There is definitely more that Epic can improve for both the end users and those that are...
Login or Create an Account to see details.
Relationship
I have not had to reach out to the vendor specifically about MyChart, but when I generally reach out...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Epic has said that they have a module coming out for a particular specialty, but they have been...
Login or Create an Account to see details.
Culture, Product
The messaging function within MyChart is not necessarily intuitive, so we have some challenges with...
Login or Create an Account to see details.
Relationship
We are in very close contact with our MyChart technical support team. They are engaged with us, and...
Login or Create an Account to see details.
Relationship, Operations
The forums that Epic has for development are excellent, specifically their UGM forums and their...
Login or Create an Account to see details.
Product
We have not adopted all of Epic’s technology, but the available suite of products is exciting, and...
Login or Create an Account to see details.
Product
It is really hard to test MyChart without being an actual patient. There really isn’t testing in a...
Login or Create an Account to see details.
Product
MyChart is very good. Patients can schedule appointments and see their chart notes. Epic pushes...
Login or Create an Account to see details.
Relationship
A lot of Epic’s support people are very new. They don’t have any more experience than my team with...
Login or Create an Account to see details.
Product
MyChart’s ease of use is very high from a patient standpoint. And the product is reliable.
Login or Create an Account to see details.
Product
We have to build so much with Epic’s system to make it more useful to work on and also have the...
Login or Create an Account to see details.
Relationship
There have definitely been times when we found little things that were broken and we emailed Epic...
Login or Create an Account to see details.
Relationship, Product
An improvement I would suggest for MyChart would be allowing patients to update their personal...
Login or Create an Account to see details.
Product, Value
I would tell someone looking into purchasing MyChart that communicating with patients via MyChart...
Login or Create an Account to see details.
Relationship, Operations
Epic is very proactive at reaching out during upgrades and telling us that we are going to have a...
Login or Create an Account to see details.
Product
Most of our patients have signed up for MyChart. That shows evidence of how well the system works....
Login or Create an Account to see details.
Relationship
Epic almost always tells me about issues before I even know about them. There is no comparison to Epic....
Login or Create an Account to see details.
Loyalty, Product
There are portions of MyChart where we still have to go to the web. The system's view just doesn't...
Login or Create an Account to see details.
Value
Epic is changing their MyChart approach to charging per user. That is a pretty big change that no...
Login or Create an Account to see details.
Product
MyChart is pretty easy to use. I like that Epic has done a lot of work around incorporating a lot of...
Login or Create an Account to see details.
Product
Epic puts a lot of things under their system's menu. When we go to the main page of MyChart, there...
Login or Create an Account to see details.
Product
The only thing we have heard in the past is that there is a disconnect between MyChart and...
Login or Create an Account to see details.
Relationship
Epic is a very proactive vendor; they are probably the most proactive vendor that we have. We have...
Login or Create an Account to see details.
Culture, Value
With MyChart, we contracted our fee up front. Epic is transparent about how they make money, and...
Login or Create an Account to see details.
Product, Value
The benefits of MyChart are in the patient experience and in patient care. Those benefits come with...
Login or Create an Account to see details.
Product
Our organization’s IT resources have pretty much been focused on trying to get ready for Hyperdrive....
Login or Create an Account to see details.
Product
As a patient, I find that the product isn't perfect for someone who is highly sophisticated.
Login or Create an Account to see details.
Product, Value
MyChart is an industry-leading tool, and the downside is that we have not been able to adopt all the...
Login or Create an Account to see details.
Relationship
Epic doesn’t promise us everything. They are pretty clear about telling us what they can't do and...
Login or Create an Account to see details.
Relationship, Value, Value
During the COVID-19 pandemic, Epic did things that any company could have tacked on charges for....
Login or Create an Account to see details.
Relationship, Relationship, Product, Product
Epic shines well in interoperability. They have spoken to Congress about what is required for...
Login or Create an Account to see details.
Relationship, Relationship, Operations, Operations, Product, Product
In the future, we would like less effort from our technical team to work on problematic parts of...
Login or Create an Account to see details.
Loyalty, Loyalty, Product, Product
MyChart will always be evolving. Epic does all these cool things, but we have started to have more...
Login or Create an Account to see details.
Relationship, Relationship
From the executive level of MyChart, execution is difficult, but there is a lot of good intent. Epic...
Login or Create an Account to see details.
Product, Product
There is backlash in the clinical world when it comes to MyChart. MyChart is overwhelming clinics,...
Login or Create an Account to see details.
Value, Value
We have saved a lot of money from paperless billing alone through the automation of things MyChart...
Login or Create an Account to see details.
Operations, Product
Once our users get the hang of MyChart, they love it. But I have had patients that couldn't figure...
Login or Create an Account to see details.
Loyalty, Product
We had to supplement MyChart with other products to get some of the outcomes we wanted. We added SMS...
Login or Create an Account to see details.
Product
I would tell a peer considering MyChart about the self-service capabilities that patients and their...
Login or Create an Account to see details.
Product
I want Epic to continue to review the proxy functionality. Because of our institution, it is not...
Login or Create an Account to see details.
Product, Value
We get our bang for our buck out of MyChart. MyChart is configurable to meet the patient's needs,...
Login or Create an Account to see details.
Relationship, Product, Value
Being simple is best. Healthcare is really about getting the patient in the door, making sure we are...
Login or Create an Account to see details.
Relationship
We haven't had any hiccups or major issues with our partners at Epic. They are still engaged. We...
Login or Create an Account to see details.
Product
I haven’t heard anything bad about MyChart. Even my mother can use it, and she is not tech savvy at...
Login or Create an Account to see details.
Relationship, Product
Epic does a lot of updates, and we get everything. The product makes us aware of updates.
Login or Create an Account to see details.
Relationship
Epic is very timely in getting back to us about issues. If I create a ticket, the vendor is right...
Login or Create an Account to see details.
Product
Using MyChart, patients can message their provider, schedule or cancel appointments, talk to a...
Login or Create an Account to see details.
Loyalty, Relationship, Product
There is talk about doing more with bots. Epic is working on processes to use AI to go through...
Login or Create an Account to see details.
Product
Epic has been doing good enhancements on MyChart. We have the best product in the market; we are stable....
Login or Create an Account to see details.
Loyalty, Product
We want to do patient check-ins through MyChart by automating the whole process for them. We are...
Login or Create an Account to see details.
Product
It is not easy to queue and send bulk text messages to patients who are on MyChart.
Login or Create an Account to see details.
Operations
The training was really good. The workflow, best practices, and use cases were where Epic failed; it...
Login or Create an Account to see details.
Product, Value
Not all my patients use MyChart, but those who want to have found it very useful. I have yet to come...
Login or Create an Account to see details.
Value
Not all patients are willing to sign up for MyChart, and even when we tell patients that it is not...
Login or Create an Account to see details.
Product
We would like an increase in the ability of patients to do more with MyChart. For instance, on the...
Login or Create an Account to see details.
Product
We like the ability for patients to fill out a lot of documentation themselves ahead of a visit....
Login or Create an Account to see details.
Product
MyChart is nice for the patient because they can see a lot of information in there. The patient can...
Login or Create an Account to see details.
Product, Value
I like that patients can use MyChart to sign in to their appointments. They can also use the system...
Login or Create an Account to see details.
Product
The problem with MyChart is that it is a little challenging for our older patients. Those patients...
Login or Create an Account to see details.
Operations
When we first started with the product, Epic had people who would come out every so often to help us...
Login or Create an Account to see details.
Operations, Product
I would like more transparency into how things function. That would be huge. The documentation for...
Login or Create an Account to see details.
Product
There are a lot of redundant questionnaires that patients get asked, and unfortunately, that comes...
Login or Create an Account to see details.
Product
Asking what functionality needs aren’t being met by Epic MyChart is like asking where Windows falls...
Login or Create an Account to see details.
Operations
I am a little bitter because our last upgrade was pretty rough. There were lots of last-minute...
Login or Create an Account to see details.
Product, Value
I can't speak to what other companies do because I don't know what I don't know, at least from a...
Login or Create an Account to see details.
Product
MyChart has been very helpful for sending out messages. During COVID-19, we used the product a lot...
Login or Create an Account to see details.
Culture, Value
Epic charges for the number of users we have, so the cost goes up exponentially when we get more...
Login or Create an Account to see details.
Operations
We meet regularly with the vendor. We would like to see the vendor work a little more closely with...
Login or Create an Account to see details.
Product
I wish that MyChart had more of an explanation for patient benefits, especially on its inpatient...
Login or Create an Account to see details.
Relationship, Operations, Product
I had a problem with the system, and it took me a couple of months to figure out the issue with it....
Login or Create an Account to see details.
Operations, Product
It took a long time for us to fully implement MyChart. There are set Epic offerings that are...
Login or Create an Account to see details.
Product
The overall product is fantastic. Patients can schedule appointments, converse with providers, start...
Login or Create an Account to see details.
Product
We can integrate MyChart with a care coordination solution, our local HIE, and other Epic solutions....
Login or Create an Account to see details.
Product
MyChart is okay for end users. People really need to get a good feel for mobile devices. Not all of...
Login or Create an Account to see details.
Operations
Epic did a pretty good job with training. A lot of that was due to the technical support specialist...
Login or Create an Account to see details.
Relationship
A lot of times, the support people from Epic may know less than we do about their own app. There is...
Login or Create an Account to see details.
Relationship
We have a dedicated BFF from Epic for MyChart, and we have standing meetings with them.
Login or Create an Account to see details.
Product
As Epic has evolved over the years, they have given us additional tools to do different things in...
Login or Create an Account to see details.
Product
MyChart is overall a wonderful portal for our patients. There is such a wealth of information there,...
Login or Create an Account to see details.
Loyalty, Product
Epic is currently working on some enhancements that our providers and our patients have looked for...
Login or Create an Account to see details.
Loyalty, Operations, Product
When we first went live, MyChart was a hot mess. At this point, we have done quite a bit of legwork...
Login or Create an Account to see details.
Relationship, Operations
Epic's organization is massive, and there is always somebody that can help us with something. The...
Login or Create an Account to see details.
Product, Value
MyChart gives us an immediate access point with patients. I would tell anybody that can get on...
Login or Create an Account to see details.
Culture, Value
The vendor avoids charging for every little thing. They do try to lump certain things together so...
Login or Create an Account to see details.
Product
Sometimes new technologies and new systems can be pretty daunting, so knowing that there are...
Login or Create an Account to see details.
Culture, Culture, Value, Value
Each module has separate fees, but we get to decide which modules we want in addition to the base...
Login or Create an Account to see details.
Product, Product
Our patients are generally happy; they say the product is easy for them to navigate. We use MyChart...
Login or Create an Account to see details.
Relationship, Relationship, Operations, Operations
I actually posted something in the vendor’s live forum and was told to reach out to the people at my...
Login or Create an Account to see details.
Relationship, Relationship, Operations, Operations, Product, Product
We have had different modules that have been live for so long, and they are inactive, so we can't do...
Login or Create an Account to see details.
Loyalty, Loyalty, Product, Product, Value, Value
People who use the app and use the desktop connection are pleased with it. I have transitioned as...
Login or Create an Account to see details.
Product, Product
I have been wanting to see some services incorporated into the app in terms of the ability to use...
Login or Create an Account to see details.
Product, Product, Value, Value
If somebody is doing my exact same work, I would be less likely to recommend the product to them....
Login or Create an Account to see details.
Product
MyChart is a complicated app or portal to use for an end user. People don't have time to sit down...
Login or Create an Account to see details.
Loyalty, Product
There are no big improvements we need to see with MyChart, just additional feature sets. There are...
Login or Create an Account to see details.
Product
MyChart is the most patient-friendly portal from what I am seeing. The user interface is well...
Login or Create an Account to see details.
Loyalty, Product
MyChart has a web-based version and a mobile app that is available to patients. Our patients...
Login or Create an Account to see details.
Relationship
I don't have a lot of interactions with Epic's support team, but when I do, the experience is...
Login or Create an Account to see details.
Relationship
The customer support team does an excellent job. They are very responsive.
Login or Create an Account to see details.
Relationship
If Epic identifies any kind of issue that they need to notify us about, they let us know quickly. We...
Login or Create an Account to see details.
Product
MyChart is such a benefit to the patient because they can see their records from anywhere. Epic also...
Login or Create an Account to see details.
Operations, Product
A lot of people, when they are using their phones, don't necessarily want to be trained on the app....
Login or Create an Account to see details.
Product, Value
Our overall experience with MyChart has been good. We are improving patient access to scheduling and...
Login or Create an Account to see details.
Product
The user interface at times is clunky. For example, sometimes when we go to hit the Send button on a...
Login or Create an Account to see details.
Product
MyChart continues to be foundational to our engagement strategy with our patients. MyChart is very...
Login or Create an Account to see details.
Relationship
Epic is a great partner. The vendor is so different from every other software vendor we work with....
Login or Create an Account to see details.
Product
We have very few problems with MyChart, but we have noticed that some Epic clients have a side note...
Login or Create an Account to see details.
Relationship
Epic is a large company that deals with large organizations, so they are prepared to deal with sites...
Login or Create an Account to see details.
Product
MyChart seems to be working fine for us. We wish the product were a bit more nimble and required...
Login or Create an Account to see details.
Relationship, Operations
Epic has done well with support during our implementation. If there are issues or known issues, they...
Login or Create an Account to see details.
Operations, Product
The layout of MyChart is easy. In general, the interface and the user experience are...
Login or Create an Account to see details.
Product
There are some things in our organization that people like to do a lot of customization on. Epic's...
Login or Create an Account to see details.
Operations, Product
Integration with other applications is important to understand because there are so many things...
Login or Create an Account to see details.
Product
There are little things in Epic that are much harder or much more challenging to implement than they...
Login or Create an Account to see details.
Product
MyChart is very easy for patients to use. It has a very simple and intuitive look and feel for...
Login or Create an Account to see details.
Product, Value
I like that Epic went with an open structure. The system gives patients data transparency by...
Login or Create an Account to see details.
Relationship, Operations, Product
I don't like the heavy customizations within the portal. We can’t leverage any of the prebuilt...
Login or Create an Account to see details.
Product
I like that patients have access to information quicker, and there are good and bad things about...
Login or Create an Account to see details.
Operations, Product
MyChart is sometimes difficult for older folks to use, but that is because older folks tend to...
Login or Create an Account to see details.
Product
MyChart functions very well because it also connects with other Epic systems. Patients can see their...
Login or Create an Account to see details.
Relationship, Product
MyChart is pretty user friendly if the user is a pretty techy person. That is just the general...
Login or Create an Account to see details.
Product
MyChart’s user interface has continued to improve and develop to become fairly simple and intuitive.
Login or Create an Account to see details.
Relationship
Most of the support people that get assigned to us are young, and that is a challenge. If we get a...
Login or Create an Account to see details.
Product
MyChart is a helpful tool; I like having my healthcare information in one place.
Login or Create an Account to see details.
Product
Epic should make the process of closing a field in the system consistent. Some fields need us to hit...
Login or Create an Account to see details.
Product
There are benefits to MyChart for most stakeholders, but the benefits are different for patients and...
Login or Create an Account to see details.
Product, Value
There is always room for MyChart to improve. Our biggest needs stem from the COVID-19 pandemic. We...
Login or Create an Account to see details.
Product
I find MyChart convenient because the majority of the providers that I have to see are within my own...
Login or Create an Account to see details.
Operations, Product
We have had complications with our Epic build. Trying to get builds done and get builds approved is...
Login or Create an Account to see details.
Relationship, Product
We see problems because people these days live in a world of instant communication. There is often...
Login or Create an Account to see details.
Product
Because more data is being made available in MyChart, the system highlights some long-standing...
Login or Create an Account to see details.
Product
I love MyChart. MyChart is easy for tech-savvy patients but less easy for those who struggle with...
Login or Create an Account to see details.
Relationship
Epic’s delivery timeline is not always what we hope, but they are not like Elon Musk. The vendor...
Login or Create an Account to see details.
Relationship, Product
There are a lot of big changes going on in MyChart. Epic is a little slow in keeping up with our...
Login or Create an Account to see details.
Operations
The vendor doesn't do a lot of the training for users, but they provide a lot of training for the...
Login or Create an Account to see details.
Product
The functionality that MyChart provides in terms of being able to make appointments, pay bills, see...
Login or Create an Account to see details.
Product, Value
Epic is pretty responsive and continues to develop important new solutions and other tools that are...
Login or Create an Account to see details.
Loyalty, Product
We are wrestling with the 21st Century Cures Act and record release policy. Releasing chart notes...
Login or Create an Account to see details.
Relationship, Product
Epic has had staffing challenges in the last year just like the rest of the world. One thing that...
Login or Create an Account to see details.
Product
We are heavy users of MyChart. A large percentage of our patients have MyChart accounts, and we have...
Login or Create an Account to see details.
Relationship
Epic is not perfect, but I have tremendous respect for them and their attempts to do a great job of...
Login or Create an Account to see details.
Product
MyChart is easy for patients to use. My only complaint is that sometimes things go to patients...
Login or Create an Account to see details.
Product
We do video visits on MyChart, and the satisfaction is comparatively low because sometimes the video...
Login or Create an Account to see details.
Relationship
I have an Epic trainer and expert assigned to my department who is very responsive. The support from...
Login or Create an Account to see details.
Operations, Product
I want to send QR codes to patient education videos through MyChart. We have not done group visits...
Login or Create an Account to see details.
Product
Some examples of quantifiable outcomes with MyChart are outreach, campaign scheduling patients for...
Login or Create an Account to see details.
Product
Epic should create a campaign targeting physicians in the clinic to register patients for their...
Login or Create an Account to see details.
Product
The older a patient is, the more difficult it is for them to use MyChart. The ease of use is better...
Login or Create an Account to see details.
Product
I used MyChart as a patient, and it was very easy to use. MyChart contains all of the information...
Login or Create an Account to see details.
Product
We get some feedback from patients when they have to adjust to changes in MyChart. There are usually...
Login or Create an Account to see details.
Relationship, Product
Epic has done a great job keeping up with everything, especially with the requirements for the 21st...
Login or Create an Account to see details.
Relationship
If there are any identified issues, even if they don't affect us, Epic calls us to ensure that...
Login or Create an Account to see details.
Product
MyChart is not nimble. On my side of things, I can't put in specific things; patients see only what...
Login or Create an Account to see details.
Operations, Product
Upgrades to MyChart drive me crazy. Epic rolls them out, and then the upgrades change my screen and...
Login or Create an Account to see details.
Relationship, Product
Epic is a slow-moving wheel. They prioritize organizations according to size. Epic is not responsive...
Login or Create an Account to see details.
Relationship
We have our own internal people assigned to us through Epic, and they are pretty responsive and...
Login or Create an Account to see details.
Relationship
I don't have any knowledge of any executive involvement from Epic. I would go through my Epic tech...
Login or Create an Account to see details.
Product
MyChart is a pretty nice solution for user-facing software. MyChart does multiple things, such as...
Login or Create an Account to see details.
Relationship
Epic is too big for us to get involvement from C-level people. Some different teams are meeting with...
Login or Create an Account to see details.
Loyalty, Product
Our next step is to try to figure out whether we can use the system's self-scheduling functionality...
Login or Create an Account to see details.
Loyalty
Things with MyChart are going really well. We are planning on adding some more of the self-selection...
Login or Create an Account to see details.
Product
MyChart is fully rolled out in all of our markets. And we are using automatic enrollment with an...
Login or Create an Account to see details.
Product
MyChart is not really something that we use; it is something that patients use. We don't have a ton...
Login or Create an Account to see details.
Product
MyChart does have new technology, like things for texting. We use the product for text reminders,...
Login or Create an Account to see details.
Value
Epic has changed how they charge us for MyChart. They are now charging us per user, and that method...
Login or Create an Account to see details.
Product
If Epic could allow us to customize MyChart better, we could be more competitive and wouldn’t need a...
Login or Create an Account to see details.
Relationship, Product
Epic has done a good job of offering a lot of patient tools. They also do well with their ability to...
Login or Create an Account to see details.
Product
MyChart has been a huge help, but sometimes it can be an issue because the results for patients come...
Login or Create an Account to see details.
Relationship, Operations
The resources that Epic provides us with are highly satisfactory, but the way that we implement...
Login or Create an Account to see details.
Featured Reports
Preferences