MyChart
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Subject Expert
Coray Tate
VP of Research / Strategy, Clinical
Commentary Summary
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User Commentary
One big problem is that Epic’s data control does not line up with our best practices or what our...
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As more and more things drop into MyChart, we would like Epic to redesign the user interface. so...
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After doing some diligent work, we decided to migrate the patient portal to MyChart. The system...
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MyChart has an inpatient view that doesn't have all the bedside functions, such as ordering a meal...
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We recognize that the patient portal isn't used only for outpatient care. We also recognize that our...
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MyChart is fully integrated into our EHR. Providers don't have to go outside the EMR to interact...
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MyChart is very easy to use. There is a lot of great functionality that is available for our...
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There is additional functionality that we are going to continue to roll out that we would like to...
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Epic does a tremendous job of partnering with and listening to their customers. Epic has constant...
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Epic’s support structure with their technical support staff that we meet with on a very regular...
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We are an Epic shop. We have done great work collectively with Epic, and Epic has done a really good...
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Epic is very clear on their road map, and they deliver on it.
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Epic provides pretty good support for implementations. Epic is really good about alerting us of...
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Epic TS is exceptional and awesome with MyChart. The team is great, and the support is pretty quick....
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MyChart is not that complicated to use and meets a lot of our needs. I can't think of a main...
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Epic is doing a better job of integrating both the desktop and mobile versions of MyChart so that...
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Epic was really good in responding to the COVID-19 pandemic, and they worked well with other vendors...
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MyChart is a fabulous portal, especially with the linking between MyChart and other Epic sites. We...
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MyChart has a ways to go with integration and trying to link accounts like CVS and other...
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Epic’s support team is quick to respond and resolve tickets. If we have a major issue, I know I can...
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Epic avoids charging for every little thing, and they were great during the COVID-19 pandemic. Epic...
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There was no easy way to train on MyChart. We informed people about different things, but training...
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We have seen good adoption of the product. However, a lot of people don't want to go into MyChart to...
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We enjoy using MyChart. I consider MyChart one of the best patient portals in the EHR industry. The...
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The appointment side of MyChart is a little challenging for the front desk people to manage. They...
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Overall, the vendor is doing very well. Our facility can be pretty demanding and challenging. We are...
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I don't like how time consuming MyChart is to use. The system has had some recent upgrades, but we...
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MyChart isn't the most intuitive system, but it works. It has all of the data that we need. We can...
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The system has separate instances, so it is really hard for us to test how something works in a...
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MyChart's strength is that it has everything. Epic is trying to deliver new technology that meets...
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Epic is willing to pull in whatever executives we need for discussions. We haven't received any...
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We have received very positive feedback from our end users about the system's ease of use and...
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The vendor is very responsive. Our people who are responsible for the solution can talk to Epic's...
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Almost everything MyChart is doing for us is going well. I am willing to quit any office if they...
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I really appreciate that Epic has upgraded MyChart messaging to include the pasting of images...
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The vendor created a COVID-19 questionnaire, and subsequently, there were some difficulties related...
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Unfortunately, there is turnover in Epic's support team for MyChart, and sometimes we have to work...
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Epic is very good about not promising that something will happen or that something will work in a...
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I have used many different types of applications, and I like MyChart. Overall, it is fairly easy to...
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There are some things that keep MyChart's functionality from being as good as it could be. There are...
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It is very apparent that Epic is a developer-centric organization and has put very little emphasis...
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We are lucky to have a MyChart team that is very literate in Epic taxonomy. Having that MyChart team...
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My preference is to be able to do a completely custom front end for MyChart. We want to totally...
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The ease of use depends on who the end user is. Our MyChart team members have many years of...
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MyChart is only a patient-facing application. A nurse or a provider would never log in to MyChart,...
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MyChart is getting better, but initially, one of our biggest pain points was that MyChart was not...
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The feature for handling complex cases is definitely a very good feature to have. Overall, I love...
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We plan to keep the solution as long as we have Epic's software. We would buy the product again...
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Sometimes the vendor delivers earlier than they promised. They told us that something would take...
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The product is very expensive, but Epic avoids charging for every little thing. They actually merged...
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Epic is definitely good with integration. MyChart, Care Everywhere, and Happy Together have been...
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I really like Care Companion. We are using it for multiple different groups of patients. It has huge...
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MyChart is designed for mostly clinical communications to patients, such as a doctor responding to a...
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I would love for MyChart to be more integrated with electronic document management because Epic just...
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I see a lot of potential for more patient compliance and instruction. For example, the product could...
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The benefits of the patient portal are increased access to labs, notes, eVisit suites, and...
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One disadvantage of the product is that it isn't the best patient-acquisition tool. Patients can...
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When we have growth acquisitions, Epic doesn't nickel-and-dime us. They work to the next cycle,...
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I am a patient who uses the product as well, and the navigation of it is very good. The system is...
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In addition to the interoperability options on the system, we get to connect other data sources...
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The product is obviously going to be easier for more digitally-native consumers to use, but once we...
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Epic is very responsive when we need things.
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eVisits are a function of both Epic's telehealth product and MyChart, and those visits have...
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MyChart does not at all support our minimum threshold of languages. It does support a bunch of...
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Epic doesn’t overpromise. Sometimes it takes a long time for things to get developed, but they are...
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What is working well is that the patients who are connected are able to use the system. Appointment...
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Epic’s support is average for the industry. When our users hit a problem, our first step is an...
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From the patient's perspective, one strength of MyChart is that if someone is a patient in multiple...
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MyChart has some gaps with population health, reporting, and data extraction. MyChart also requires...
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The technology in MyChart is old. The technology is very much from the twentieth century. MyChart is...
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MyChart is working well. Most of us are pretty happy with its functionality. MyChart is a big...
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Epic keeps most of their promises, but Epic doesn't keep all of their promises. Some promised dates...
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The training was average. If Epic were to make the training easier for us, they would give us more...
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Epic's system costs a lot, but the vendor makes sure we know the costs and are not surprised about...
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Epic is proactive and tells us when there are things we need to know. We don't question whether Epic...
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Epic doesn't negotiate a lot around the contract because it is pretty fixed, but they hold true to...
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Epic is an honorable organization that is very disciplined, and they don't overpromise. Epic is...
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We have dreams for the product that Epic hasn’t gotten around to yet. As we have tried to set up the...
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We are doing well with MyChart. It is a good tool. It is often more down in the weeds where we have...
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MyChart has been a very good tool for us. It really allows us to drive patient engagement for those...
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There is still a lot of functionality that we haven't put in MyChart that we want to take advantage...
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One of the things we are really excited about is the ability for patients to view their own care...
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We have to request a lot of training from Epic because there are a lot of moving parts and...
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The application has a lot of functionality in it, but we had to launch something called MyChart Care...
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When it comes to proactive service, Epic really pushes hard on MyChart.
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I like that we can send messages to patients with the product if we need to. I like the...
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The vendor could take more feedback from the end users to make decisions, such as decisions about...
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We would like a better way to handle incoming messages from patients and to let them know that only...
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There is a lot of pressure to integrate various third-party applications with MyChart to improve its...
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MyChart is a very powerful and robust tool that has the advantage of being integrated with our EHR....
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We usually initiate most of the vendor's executive involvement. However, we have been impressed by...
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Patient experience hasn't always been at the forefront of Epic's development. We have been...
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MyChart's reporting process can be pretty difficult. Historically, its dashboards have been a little...
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We use MyChart to communicate with our patients. We send out mass communications that prompt...
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We set up a COVID-19 vaccination clinic and used MyChart as our scheduling platform. That was a huge...
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MyChart is working well. It has many features that other portals lack. However, having opportunities...
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Epic has a huge opportunity to give back to the patient in MyChart, and Epic is working on that....
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There is a tool out of Northwestern University called PROMIS that I think MyChart needs to be more...
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We are on a steering board with another organization that uses Epic. One of their leaders said that...
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Integrating with other apps would make MyChart more convenient for the patient, like health or...
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We have the opportunity to get training directly from Epic, but sometimes they don’t step up on...
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Epic provides what we need, but it is expensive. We pay a lot for the product, but we get a lot too.
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In terms of costs, Epic cut us a break that was unasked for during the pandemic.
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MyChart is definitely a nice tool in terms of integration with all of the other applications within...
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The vendor is definitely continuing to make the system stronger and stronger every year. They have...
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Epic is behind their competitors in terms of allowing guest access. We try to stay with Epic for...
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There is no set governance with MyChart. We have our own internal governance structure. However, we...
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Customization is one of our biggest things. We would like our patients to have the same experience...
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Everybody who works at Epic seems young, so I have had to escalate things. Some pretty high-up...
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I like MyChart. It is good from a patient perspective, but it has its downfalls from a business...
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I would like to have the option to message a patient over text to let them know that they have a...
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I would like to see some functionality between our operating room and our patient's proxies. As the...
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MyChart offers some really good functionality. It can do some things to help patients check...
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Once an organization gets through Epic's sales cycle, Epic will tell them that their local resources...
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I haven’t had any trouble with MyChart. We would like to see some improvements, but the product is...
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MyChart is great. The ease of use for the patient is pretty high. Some patients have claimed that...
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The support for MyChart hasn’t been an issue, so I haven't had to do much with the support. When we...
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MyChart is a closed system in terms of integration. We have to do things Epic's way. They need to...
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MyChart is very easy for the patient. Sometimes it is too technical for older generations, but...
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Epic trains everybody on our team. The cost of the training is high, but that is okay. The training...
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Epic's patient portal has been good. MyChart's processes are clear for users, especially as they try...
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In a year from now, after we have gone through all of our phases and have everyone connected on...
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MyChart does what we need it to for the most part. However, I am not sure that it is getting the job...
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The innovation around MyChart is coming from users. I think that Epic recognizes that their users...
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Sometimes people struggle with the system’s ease of use. Younger generations love using MyChart....
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We are committed to using MyChart long term. With MyChart, there is a lot of work an organization...
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The patient engagement through MyChart is pretty strong. Epic is headed down a good path with that,...
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Epic should reach out more. There really isn't any executive involvement. I have a BFF who is...
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I have a BFF and their supervisor. I am lucky to get my BFF on the phone. In the past, I have had...
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Epic has been member-centric in the past. They are not cohesive; there are no escalations, and it...
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Our latest upgrade with UI is great and patient friendly. Electronic preregistration takes care of...
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A fully evolved digital front door would give patients access to DME, hospice, and nursing homes. I...
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I would have scored Epic higher before they did their big design interface change. They mandated it...
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I am very optimistic about the system because it is integrated. I was talking with our palliative...
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Sometimes we disagree with Epic about what features always need to be on. Epic doesn't always leave...
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There are many things going on in the system. It does so much. Sometimes, people who aren't familiar...
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Things are pretty steady with MyChart. Epic is consistent; they are always growing and evolving. We...
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MyChart gives us what we need, but its graphics aren't that great, and it is a little clunky to get...
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We moved from using different patient portals to using one. Our biggest benefit was getting...
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Epic needs to make sure that the portal is easy for patients to use. We need constant improvements...
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I use MyChart as a patient too, and it is great to be able to look at my lab values. There is a...
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MyChart is pretty straightforward for patients. It is pretty easy for them to navigate and find what...
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Epic’s support people are helpful and truly important. They are very easy to get ahold of if I need...
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Epic's consumer tools are very good. There isn't any doubt that using MyChart and the tools...
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I like MyChart on the patient side as a user. We don’t do a lot with the system other than providing...
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We always receive prompt responses from Epic's support people, and we always get a call back if they...
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I don’t agree that patients should be given some of the testing results through MyChart because...
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We have a separate appointment system that MyChart doesn’t connect to, so things can be difficult...
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MyChart is an amazing tool. Recently, we have started to gain a better understanding of what MyChart...
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Our patient population can be challenging. We have a lot of technically challenged patients or ESL...
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We have had visits from members of Epic's C-suite. They have done rounds, and that has been great.
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For the basics, like labs and problem lists, the product is pretty good. But it is not great at...
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Epic could do a better job of aggregating patient-entered data into summary screens so that it takes...
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We actively use MyChart as our patient portal. It is effective for us for many reasons, like...
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Epic’s executives get involved, but it just seems like check-ins and those types of things don’t...
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We have no problems with MyChart. MyChart helps our patients get access to their information, and it...
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MyChart has a set price. The vendor doesn't charge us extra for anything, so nickel-and-diming isn't...
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Epic's support is fine. We don't have any problems with tickets. I have never even tried to get...
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We use MyChart to communicate with our patients. The system is pretty user friendly, and we haven’t...
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Patients can make appointments through MyChart. That process could be a little more user friendly...
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Epic could make their workflow for getting into the patient portal more user friendly. If they...
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It is hard for us to take upgrades or implementation packages for MyChart. We get stuck in loops and...
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The high-level story is that Epic has done a phenomenal job of adding content to MyChart. However,...
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Epic doesn’t keep all promises. It is taking them some time to develop the things that they told us...
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The integration with third-party products, such as Apple watches and Fitbits, is a little bit...
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There are still some challenges with scheduling appointments and making it easy to schedule. That is...
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Epic has done a nice job with the information-blocking thing and how patients see their notes. Epic...
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Epic is proactive. They have fallen all over themselves to think through what we have needed to be...
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We have received our money’s worth. Some of that is because of my perspective of looking at other...
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When we first started rolling out the system, everybody kept on saying that people over 55 weren’t...
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I am a big fan of MyChart. I enjoy that we can send the patients their questionnaires prior to the...
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The one thing holding MyChart back from a higher score for integration is the limitations with...
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There are some features that Epic is finally putting in that make sense and provide a more...
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Epic is still not able to deliver on some of the big features that we want, so MyChart is not quite...
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Epic doesn’t really have executives, and that is sort of frustrating. We don’t really interact with...
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MyChart is very patient friendly. Epic has helped us identify and implement functionality that will...
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One of the challenges is that Epic allows their customers to customize MyChart. Different healthcare...
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There is always room for improvement. There is a lot that can be done, such as routine filters,...
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Epic could work on more robust and patient-driven support for access to more data. There are a lot...
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Epic's training is pretty good. I don't think training is their strongest suit. Epic is a...
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My patients all use MyChart, and they love it. We care for the solution, and we feed and grow it....
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MyChart is pretty robust. It is a pretty good tool. Epic really keeps up on the updates and makes...
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Epic experiences turnover in general and not just specifically with MyChart. We often are reaching...
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We see enhancements to MyChart all the time. The enhancements happen at about a three-month cadence...
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We are happy with MyChart. It definitely has scaled up. We have some unique challenges that MyChart...
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Epic listens to us, but as they get bigger, they become less agile. But things are what they are....
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The ease of use with MyChart depends on the patient group. I have some patients who say it is great...
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MyChart is essential to our business strategy, and it is probably going to be one of our biggest...
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When we call and ask for help, we typically get a response and a reasonable time frame. Epic is...
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MyChart is wonderful. It is the best patient portal that I have ever seen. Our customers are...
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MyChart is a useful tool. There is a problem with duplicate patients that Epic is working to fix....
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The system is hard to configure for better communication with nontechnical users who can't log in...
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Some things in the scheduling workflow aren't intuitive for people who aren't used to technology and...
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We want to modify the wording on some of the screens, but some things can only be changed on the...
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MyChart is absolutely part of our long-term plans. We have had a lot of outcomes from using MyChart.
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Epic tries to keep their promises. Epic has challenges with meeting our needs in a timely manner...
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We do not have ongoing phone or web support. Every application has a technical services...
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We launched a clinic early, and Epic had to be very responsive to that. They did a good job. We...
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Epic has a high level of focus on making MyChart a very user-friendly tool. Epic is consistently...
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MyChart is pretty good. We can schedule doctor’s visits through MyChart. The system makes it pretty...
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I use MyChart all the time, and I like it a lot. I can schedule my doctor's appointments, and if I...
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We do not scan insurance cards or photo IDs at the MyChart kiosk because we found that to be...
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MyChart's interoperability is pretty good. Interoperability is one of our organization's goals.
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The vendor didn't deliver on the Spanish translation of the system. We have to convert everything....
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Epic charges for every module. They make certain things free because otherwise, they would get no...
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Epic is really proactive. They think of things that I would have never thought of. Epic has products...
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Epic has a good heart, and they try really hard. Their products are the best out there, and I like...
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Extensive use of the system has been more evident with the COVID-19 pandemic. The pandemic has...
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Epic sends out notices to patients and users that discuss what changes have been made to the system....
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I used to work closely with Epic's MyChart team, but I haven't had as much interaction with the team...
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My biggest complaint is that making questionnaires is hard in the system. The information that...
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