Commentary Summary
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User Commentary
Product
Most of our patients enjoy MyChart, can use it, and don't have any trouble with it. The system might...
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Product
The organization of MyChart could be better. It allows us to customize, and that is great, but it...
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Relationship
With MyChart, we don't really talk to people. If we need assistance, we are messaging back and forth...
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Operations, Product
I would tell a customer to be prepared to have multiple password changes. But that is very good...
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Product
MyChart is a great communication tool. Our patients love it because it is easy to use. They can see...
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Relationship
There is not a lot of support available on hand.
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Relationship
There is a lot more we could be doing with MyChart. We like having a portal that is integrated...
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Operations, Product
There is a lot of focus on getting staff trained on how to use the EMR, but there is a training gap...
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Product
MyChart is a feature-rich product. That makes it complicated, but the vendor has done a lot to make...
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Loyalty
Epic is getting into AI things right now, and we are looking at some of their new modules, like...
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Loyalty
We are working on the transition to Epic's Hello World solution. That solution will work with...
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Relationship
Epic keeps all their promises eventually, but they are not always on top of things. We can’t always...
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Relationship, Product
I like the option patients have to request scheduling or medications and the ability they have to...
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Operations, Product
I wish the process for a video visit on MyChart were more user friendly. For example, the patient...
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Product
As a patient, I love MyChart. I try to get people I know to go to hospitals and health systems with...
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Value
MyChart is not cheap. We pay per patient. When a patient logs in to MyChart, we get charged. There...
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Operations, Product
I don't think we have had any issues with upgrades, and Epic rolls out a lot of new features and...
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Product
I find MyChart easy to use. It could probably be better. Some of it is clunky, but that could be...
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Relationship
If there is a problem, Epic gets right on it. Then, all of a sudden, they have other developers involved....
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Relationship
Epic reaches out to us. Sometimes they tell us about things that are broken that we don't even know...
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Product, Value
There is good patient involvement thanks to MyChart, and it allows providers to stay on top of things....
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Relationship, Product
We can't keep up with Epic sometimes. They move where the industry needs them to move. When we...
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Relationship
We recently did a reevaluation of our timelines, and that was very helpful for our Epic BFF. They...
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Relationship, Product
The biggest thing I like about MyChart is being in a big Epic community with the ability to link...
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Product
Everyone has an opportunity to set MyChart up differently. We have our instance of MyChart set up so...
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Product
It is easy for users to understand and navigate the scheduling piece and not feel like they need to...
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Product
The ease of use for questionnaires is a little clunky. I don't think they are as seamless as they...
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Product
MyChart doesn't yet have an option for people to pick a trans provider. If someone is a trans...
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Product
MyChart is better than anything else on the market. The multiple languages are certainly a big...
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Loyalty, Product
The MyChart Builder piece is where we have more control right now. We are very tied to Epic for...
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Product
Epic has definitely made improvements to MyChart. They have added a lot of good features and content...
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Product
MyChart’s lack of intuitiveness is where the product gets dinged the most, and it needs to be...
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Culture, Product
Billing for MyChart is very weird, and it makes my head spin trying to validate that the invoice is...
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Relationship
Epic treats all users of their products as if they are people who are going to be in them every day....
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Relationship
Epic’s support team isn’t amazing, but it is also not horrible. They have been responsive when I...
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Loyalty, Product
If an organization has an Epic EMR, they have to get MyChart because Epic doesn’t like to integrate....
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Product
Compared to competing portals, like Cerner’s portal, MyChart is better, but if we compare it to a...
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Operations
I would tell someone going with MyChart that they have to do a lot of the training for patients and...
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Product
We are really struggling to build structures in MyChart. Our facility uses a heavily edited portal...
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Operations, Product
MyChart has some good functionalities. It can alert patients to their tests, labs, appointments, and...
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Relationship, Product
From a clinical workflow standpoint, every system that I know of needs more help to keep up with the...
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Relationship
I haven't had any issues with the vendor's support, and if I did have issues, the vendor's people...
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Operations
Epic is good at teaching us how to use MyChart, and there are good training resources for the...
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Product
I like the fact that we can customize our own application that sits on top of MyChart because we can...
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Product
There are a few things in MyChart that I don't have that I would like to have. I noticed not too...
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Product
MyChart is pretty user friendly, but it is a bit overwhelming for the patients. There are too many...
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Product
MyChart is not complicated, but some patients have a hard time with things and need a little coaching....
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Product
Providers will release results into MyChart or send messages to patients in MyChart. Those things...
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Relationship
We get awesome support for MyChart. Even if the support people don’t have answers for us, they know...
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Product
MyChart doesn't offer all the languages that we need for our area, and there is one language in...
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Loyalty
I have been in some conversations about how Epic intends to employ AI in the future in some of the...
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Product
MyChart has been functionally fairly stable. There have not been excessive amounts of complaints....
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Product
If there is one thing that could be better, it would be connectivity with other health systems for...
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Loyalty, Product
There is not much choice in the marketplace. Big organizations are really picking between Epic and...
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Operations
Epic implementations are very efficient because there is the Epic team and our internal Epic team....
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Relationship, Product
MyChart works great. We have some SMS problems, but those are on our side. The Epic side is great.
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Product
Sometimes MyChart shows so much that it should be stripped down, but for what we do, I see why the...
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Product, Value
MyChart drives the patient’s ability to leave a message for the doctor. Then the doctor can turn...
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Relationship
The vendor is proactive. They send a lot of information out, and they want to make sure everything...
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Product
We have seen families struggle with the menu. It is in a list format, and patients are having a...
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Product
Overall, MyChart gets the job done. Our patients get what they need from the solution, but it is...
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Culture, Value
Frequently, we get new features that require licensing fees. With additional licenses and fees, it...
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Relationship
We have a responsive technical staff from Epic that is ready to help, but sometimes the technical...
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Product
We have a pretty standard upgrade schedule with Epic for MyChart. When a new functionality is...
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Relationship
When we want to work with other developers, they have a difficult time working with Epic’s APIs and...
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Relationship
I don't feel like our voice is the loudest in the room. I hope that at some point, Epic has a...
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Relationship
Epic is great about responding quickly to my team in particular, and they have an emergency line as...
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Relationship
Epic is pretty proactive, but sometimes we have issues before we know they have issues. Epic doesn't...
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Value
Epic provides lots of value, but when we are trying to get the bottom-line expenses down, the...
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Loyalty, Product
Our patients really like the flexibility in MyChart as new patients. As existing patients, it is...
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Relationship
Epic is blowing us away with what they are trying to do now. They need to deliver it, but everything...
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Product, Value
The challenge with MyChart is that it takes a lot of care and feeding to keep the web system...
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Relationship
We get great support from Epic; they are very involved.
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Value
Epic has done a lot to enable non-patients to use their patient experience platform, which is what...
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Relationship
We really love the product. Epic does a really good job, and they usually are ahead of us; before we...
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Product
We have been able to reduce a fair amount of In Basket messages by changing some of the algorithms...
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Product
One of my favorite things in the last couple of years on MyChart is the ability to upload advanced...
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Product
With MyChart, the patients do the check-in process for us. They fill out the questionnaires and...
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Relationship
The vendor tends to be fairly responsive, but they are sometimes slow to make requested changes to...
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Product
Our users and clinicians get frustrated with how often we have to do Epic updates. When MyChart...
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Loyalty, Product
MyChart does what we want it to do, but it allows easy access for patients, and we want to turn that...
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Product
MyChart can be self-directed, and it is very forgiving. Patients are able to text or email their...
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Relationship, Product
Epic is constantly investing in research and development to make MyChart more patient-centric. We...
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Product
MyChart continues to be progressive in offering lots of different options for patient outreach.
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Operations, Product, Value
The amount of investment we have put into the education of MyChart is interesting. The patient...
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Product
We have opportunities in some duplicate efforts. For example, we can send the eCheck-in through...
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Relationship
Epic’s support team can be both reactive and proactive. If they run into an issue with one client,...
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Product, Value
Based on our uses of Epic’s applications, we have seen a pretty large ROI across the board. The base...
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Product
With MyChart, people can get in and see proxies. Patients can see their spouses or their kids, look...
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Loyalty, Relationship, Product
MyChart is a fairly standalone product now, but as Epic starts to move a little more into the...
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Relationship
We have dedicated technical support folks, and we meet with them regularly, so if there are...
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Value
There is a per-user cost with MyChart, not a per-feature cost or anything like that. As Epic...
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Operations, Product
Epic requires certification, so to work on certain modules, we have to be certified and recertified....
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Product
This tool goes across the entire patient experience, from scheduling to clinical care to billing. We...
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Product
The product makes it easy for patients to find all the relevant information about appointments, test...
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Loyalty, Product
The vendor has introduced some new features that align with our strategic plans from a population...
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Relationship
There are a lot of ways that Epic helps and supports our organization’s growth. As we work on new...
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Relationship
While the product has its features and functions, what makes it better is our partnership with Epic,...
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Product
Something I want Epic to work on for MyChart is creating an AI product to help with the notes....
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Relationship, Product
Epic is generally slow when it comes to developments, but they are coming out with some cool things....
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Relationship, Product
MyChart is engaging for patients. It gives them the tools and information they need, and Epic is...
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Loyalty
I highly recommend MyChart. There are things that could be done to improve it, but I think that...
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Loyalty, Relationship, Product
MyChart is part of Epic's suite of products, and Epic has their processes on how to improve it in...
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Product
Over the time we have used MyChart, there have been changes that have been helpful. One of the...
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Relationship, Product
Smaller organizations inevitably have resource constraints, but Epic has nearly unlimited resources....
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Relationship, Operations
Epic generally has very structured support, and their system is already in place. We know what we...
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Relationship
Epic owns everything in the world, so they are always adding more things, and they have to structure...
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Relationship, Product
We are pleased overall with the MyChart application and with what we are able to get out of it. We...
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Product
Some of the system's ease-of-use issues aren't inherent to the product. They are based on...
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Loyalty, Product
There are some things that I have seen other customers do with MyChart that we haven't done. One...
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Loyalty, Product
When MyChart is working and being used correctly and all the stars have aligned, it is pretty good....
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Product
Epic could make MyChart easier for nurses to use. If they were to make it easier for nurses, then it...
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Relationship, Operations
When Epic tells us about updates, those updates will happen. They also tell us about new videos and...
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Operations, Product
The vendor's current training on some of MyChart's features is good. It is nice to see how Epic has...
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Product
MyChart is easy to use. I love that patients can schedule their own appointments. They can launch...
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Loyalty, Product
There are some functionalities that I would like to see from the system's remote monitoring, such as...
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Relationship
I haven't talked to anyone at Epic who can solve problems for me. That may be because we go through...
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Product
Patients don't have to go to more than one app to see their information, but they still have to log...
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Product
MyChart’s ease of use for patients is a lot better these days. We are very fortunate to work with a...
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Relationship
Epic is pretty responsive. We have a lot of pie-in-the-sky ideas, but we will figure those out.
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Product
MyChart is very useful, and we take advantage of as many of the functionalities as possible. One of...
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Product
MyChart is much better than other solutions we have tried in terms of being able to get patients the...
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Product
MyChart is so easy to use; it is great. We have been really happy with what we have been able to do...
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Product
We use MyChart heavily, and it is used for bidirectional messaging with the provider. In terms of...
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Relationship, Operations
Epic has done a great job of supporting us. They are really embedded in our team, and they make good...
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Product
MyChart has its limitations, but it is probably better than the vast majority of EMRs out there.
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Product
We would like to see more integration with processing systems for outpatient prescriptions from...
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Relationship, Operations
Epic has a clear vision for the product, but we sometimes struggle with the vendor's time frame for...
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Product
We have excellent functionality integration with Epic. There is two-way communication with patients,...
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Product, Value
I have the ability to bill for MyChart messages in certain instances. That is something that I am...
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Product
There are a couple of little things in MyChart that should probably work a little bit differently....
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Relationship
Overall, Epic is really supportive, and they really are trying to do what is best for patients.
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Relationship, Product
Young people are becoming more involved in their healthcare plans, and MyChart helps those people to...
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Operations, Product
There is definitely more that Epic can improve for both the end users and those that are...
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Relationship
I have not had to reach out to the vendor specifically about MyChart, but when I generally reach out...
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Loyalty, Relationship, Product
Epic has said that they have a module coming out for a particular specialty, but they have been...
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Culture, Product
The messaging function within MyChart is not necessarily intuitive, so we have some challenges with...
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Relationship
We are in very close contact with our MyChart technical support team. They are engaged with us, and...
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Relationship, Operations
The forums that Epic has for development are excellent, specifically their UGM forums and their...
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Product
We have not adopted all of Epic’s technology, but the available suite of products is exciting, and...
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Product
It is really hard to test MyChart without being an actual patient. There really isn’t testing in a...
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Product
MyChart is very good. Patients can schedule appointments and see their chart notes. Epic pushes...
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Relationship
A lot of Epic’s support people are very new. They don’t have any more experience than my team with...
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Product
MyChart’s ease of use is very high from a patient standpoint. And the product is reliable.
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Product
We have to build so much with Epic’s system to make it more useful to work on and also have the...
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Relationship
There have definitely been times when we found little things that were broken and we emailed Epic...
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Relationship, Product
An improvement I would suggest for MyChart would be allowing patients to update their personal...
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Product, Value
I would tell someone looking into purchasing MyChart that communicating with patients via MyChart...
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Relationship, Operations
Epic is very proactive at reaching out during upgrades and telling us that we are going to have a...
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Product
Most of our patients have signed up for MyChart. That shows evidence of how well the system works....
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Relationship
Epic almost always tells me about issues before I even know about them. There is no comparison to Epic....
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Loyalty, Product
There are portions of MyChart where we still have to go to the web. The system's view just doesn't...
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Value
Epic is changing their MyChart approach to charging per user. That is a pretty big change that no...
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Product
MyChart is pretty easy to use. I like that Epic has done a lot of work around incorporating a lot of...
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Product
Epic puts a lot of things under their system's menu. When we go to the main page of MyChart, there...
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Product
MyChart has pretty good functionality, but it is still a little complicated to navigate and use. The...
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Product
I would buy MyChart again because it is just part of the overall Epic experience. It isn't perfect,...
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Loyalty
We have very high hopes for being able to get rid of a whole variety of our front and paper forms,...
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Product, Value
With MyChart, we have high hopes for more self-scheduling features, and those have not come along a...
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Product
The only thing we have heard in the past is that there is a disconnect between MyChart and...
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Relationship
Epic is a very proactive vendor; they are probably the most proactive vendor that we have. We have...
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Culture, Value
With MyChart, we contracted our fee up front. Epic is transparent about how they make money, and...
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Product, Value
The benefits of MyChart are in the patient experience and in patient care. Those benefits come with...
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Product
Our organization’s IT resources have pretty much been focused on trying to get ready for Hyperdrive....
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Product
As a patient, I find that the product isn't perfect for someone who is highly sophisticated.
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Product, Value
MyChart is an industry-leading tool, and the downside is that we have not been able to adopt all the...
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Relationship
Epic doesn’t promise us everything. They are pretty clear about telling us what they can't do and...
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Relationship, Value, Value
During the COVID-19 pandemic, Epic did things that any company could have tacked on charges for....
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Relationship, Relationship, Product, Product
Epic shines well in interoperability. They have spoken to Congress about what is required for...
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Relationship, Relationship, Operations, Operations, Product, Product
In the future, we would like less effort from our technical team to work on problematic parts of...
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Loyalty, Loyalty, Product, Product
MyChart will always be evolving. Epic does all these cool things, but we have started to have more...
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Relationship, Relationship
From the executive level of MyChart, execution is difficult, but there is a lot of good intent. Epic...
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Product, Product
There is backlash in the clinical world when it comes to MyChart. MyChart is overwhelming clinics,...
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Value, Value
We have saved a lot of money from paperless billing alone through the automation of things MyChart...
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Operations, Product
Once our users get the hang of MyChart, they love it. But I have had patients that couldn't figure...
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Loyalty, Product
We had to supplement MyChart with other products to get some of the outcomes we wanted. We added SMS...
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Product
I would tell a peer considering MyChart about the self-service capabilities that patients and their...
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Product
I want Epic to continue to review the proxy functionality. Because of our institution, it is not...
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Product, Value
We get our bang for our buck out of MyChart. MyChart is configurable to meet the patient's needs,...
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Relationship, Product, Value
Being simple is best. Healthcare is really about getting the patient in the door, making sure we are...
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Relationship
We haven't had any hiccups or major issues with our partners at Epic. They are still engaged. We...
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Product
I haven’t heard anything bad about MyChart. Even my mother can use it, and she is not tech savvy at...
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Relationship, Product
Epic does a lot of updates, and we get everything. The product makes us aware of updates.
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Relationship
Epic is very timely in getting back to us about issues. If I create a ticket, the vendor is right...
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Product
Using MyChart, patients can message their provider, schedule or cancel appointments, talk to a...
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Loyalty, Relationship, Product
There is talk about doing more with bots. Epic is working on processes to use AI to go through...
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Product
Epic has been doing good enhancements on MyChart. We have the best product in the market; we are stable....
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Loyalty, Product
We want to do patient check-ins through MyChart by automating the whole process for them. We are...
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Product
It is not easy to queue and send bulk text messages to patients who are on MyChart.
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Operations
The training was really good. The workflow, best practices, and use cases were where Epic failed; it...
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Product, Value
Not all my patients use MyChart, but those who want to have found it very useful. I have yet to come...
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Value
Not all patients are willing to sign up for MyChart, and even when we tell patients that it is not...
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Product
We would like an increase in the ability of patients to do more with MyChart. For instance, on the...
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Product
We like the ability for patients to fill out a lot of documentation themselves ahead of a visit....
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Product
MyChart is nice for the patient because they can see a lot of information in there. The patient can...
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Product, Value
I like that patients can use MyChart to sign in to their appointments. They can also use the system...
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Product
The problem with MyChart is that it is a little challenging for our older patients. Those patients...
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Operations
When we first started with the product, Epic had people who would come out every so often to help us...
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Operations, Product
I would like more transparency into how things function. That would be huge. The documentation for...
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Product
There are a lot of redundant questionnaires that patients get asked, and unfortunately, that comes...
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Product
Asking what functionality needs aren’t being met by Epic MyChart is like asking where Windows falls...
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Operations
I am a little bitter because our last upgrade was pretty rough. There were lots of last-minute...
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Product, Value
I can't speak to what other companies do because I don't know what I don't know, at least from a...
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