MyChart
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User Commentary

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Director

Future Outlook

Epic is doing a nice job of continuing to develop and push the capabilities of MyChart. We are going...

Sep 2022
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Director

ROI / Cost (care and feeding)

Epic's product is very expensive, and I don't know whether the product is strongly connected to a...

Sep 2022
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Manager

Sales and Contracting

Epic is transparent about what the expectations are, and the product does what the vendor said it...

Sep 2022
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Manager

ROI / Cost (care and feeding)

We are getting what we want out of the product, but the product is very expensive. With the amount...

Sep 2022
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CEO/President

Functionality and Upgrades

There is no kind of branding for our facility within MyChart. I wish that Epic would attempt to...

Sep 2022
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CEO/President

Service and Support

Because of how our host has our CommunityConnect system set up, MyChart doesn’t have any billing or...

Sep 2022
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CEO/President

Functionality and Upgrades

I don’t receive many complaints about MyChart. It is easy to use. The Epic patient portals are here...

Sep 2022
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CEO/President

Other Observations & Comments

When our host hospital started us on MyChart, the system was a wreck. The system is not like that anymore....

Sep 2022
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CEO/President

Service and Support

Our host does a good job of preparing us for clinical and practice management upgrades. We get good...

Sep 2022
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CEO/President

Interfacing and Integration

The integration between MyChart and our other Epic systems is pretty good. However, we are having...

Sep 2022
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CEO/President

Lessons Learned

I don't think I would recommend getting MyChart for organizations using the Community Connect model...

Sep 2022
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Director

Technology

Epic has a really a powerful software package. The product acts as an EMR, but it also has a...

Aug 2022
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Director

Functionality and Upgrades

Based on the feedback we get, MyChart is easy to use for patients. We can make the system look...

Aug 2022
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Director

Implementation and Training

The implementation of the system went very well. We had a very prepared team, and they communicated...

Aug 2022
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CEO/President

Functionality and Upgrades

Being able to message and correspond with the care team is helpful. The patients value that communication....

Aug 2022
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CEO/President

Functionality and Upgrades

Everything in MyChart is very branded toward the hospital, and there is no availability for us to...

Aug 2022
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CMO

Functionality and Upgrades

When MyChart upgrades, it usually has good, enhanced functionality that makes the interface cleaner....

Aug 2022
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Director

Functionality and Upgrades

MyChart is a great tool. I wouldn't go for a different patient portal because MyChart has become...

Aug 2022
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Director

Implementation and Training

We haven’t received any real training for MyChart. Everybody has pretty much been left to fend for themselves....

Aug 2022
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Director

Lessons Learned

There may be a lot of functionality that people don't know about that their hospital system or...

Aug 2022
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Manager

Functionality and Upgrades

Some of the strengths of MyChart are that it gives patients some control over their own care and it...

Aug 2022
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Director

Relationship

Everyone who we work with at Epic is very responsive.

Aug 2022
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Director

Service and Support

I am not sure that the vendor really promises us anything, but I think that they respond to whatever...

Aug 2022
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Director

Other Observations & Comments

We have a pretty large enterprise contract with Epic, so we often get a lot of things included. I...

Aug 2022
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Director

Other Observations & Comments

I feel like MyChart is a very big product right now, and I am not sure how much Epic will change the...

Aug 2022
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Director

Implementation and Training

The vendor has training videos that are standard. But considering how much our clinicians have...

Aug 2022
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CMIO

Functionality and Upgrades

Our uptake of MyChart is low. If engaging with, signing up for, and using MyChart were super easy...

Jul 2022
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CIO

Functionality and Upgrades

I think that MyChart is an effective portal in which patients can communicate with their providers,...

Jul 2022
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CIO

Functionality and Upgrades

We can brand MyChart with our own brand; the system is configurable by client so that we can make...

Jul 2022
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CIO

Functionality and Upgrades

From an IT perspective, the product can be clunky to work with. We have to have resources available...

Jul 2022
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CMIO

Functionality and Upgrades

Overall, using MyChart is a very patient-friendly experience. We get a lot of positive feedback. We...

Jul 2022
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CMIO

Functionality and Upgrades

The big issue with MyChart is that there is very limited ability for the product to be translated...

Jul 2022
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CMIO

Service and Support

Epic doesn’t make too many promises. Their training and support is good.

Jul 2022
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CMIO

Interfacing and Integration

MyChart’s text messaging is limited. We have a different video client, but we are probably going to...

Jul 2022
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CMIO

Future Outlook

A lot of what Epic is doing already is very good, but we can’t get everything from MyChart right...

Jul 2022
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CMIO

Functionality and Upgrades

Our frustrations with this product are with the video visit functionality. The functionality is...

Jun 2022
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CMIO

Service and Support

MyChart seems a little homeless with Epic; the system is not assigned to a dedicated support team....

Jun 2022
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Manager

Interfacing and Integration

We struggle pretty frequently with the MyChart integration. We run into technical challenges...

Jun 2022
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Manager

Relationship

When we ask Epic questions about how things will impact us, the vendor doesn't always have an...

Jun 2022
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Manager

Interfacing and Integration

MyChart is inherently integrated with the rest of Epic's platforms. The system can integrate with...

Jun 2022
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Manager

Functionality and Upgrades

MyChart is an amazing platform. Epic is pushing MyChart forward in an amazing way. To the vendor's...

Jun 2022
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Manager

Functionality and Upgrades

MyChart is awesome and simple. It gives the patient just what they need. It doesn't hold anything...

Jun 2022
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CMIO

Functionality and Upgrades

I am pretty happy with Epic. Their product is not perfect, but it is pretty darn good. I don't think...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

Epic hasn’t added any new technology to the patient portal in years.

Jun 2022
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CMIO

Service and Support

MyChart is a great tool for our providers. Additionally, Epic has their BFF program, so we have a...

Jun 2022
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VP/Other Executive

Technology

We went from having another vendor's patient portal, where maybe 5% of our patients used it, to...

Jun 2022
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Manager

Functionality and Upgrades

MyChart is self-explanatory, and most patients get through it very easily. I recommend Epic to...

Jun 2022
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VP/Other Executive

Interfacing and Integration

The things that are going well with MyChart are the ease of use and the integration with so many...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

The primary language for a large portion of our patient population is Spanish. So there are some...

Jun 2022
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Manager

Functionality and Upgrades

The ease of use with MyChart depends on the patient. If the user is a very young, tech-savvy person,...

Jun 2022
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Manager

Relationship

Epic is very responsive to our requests and needs. We have a regular call with our technical support...

Jun 2022
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Manager

Functionality and Upgrades

Epic is known for not playing well in the sandbox with people. As a consumer, I would appreciate it...

Jun 2022
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Manager

Relationship

Epic has the BFF concept, but our BFF keeps changing. Epic can’t tell us our representative is our...

May 2022
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Manager

Functionality and Upgrades

MyChart is fantastic. Sometimes patients call with issues, but a lot of those issues are because of...

May 2022
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Director

Functionality and Upgrades

One big problem is that Epic’s data control does not line up with our best practices or what our...

May 2022
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Director

Functionality and Upgrades

As more and more things drop into MyChart, we would like Epic to redesign the user interface. so...

May 2022
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Director

Functionality and Upgrades

After doing some diligent work, we decided to migrate the patient portal to MyChart. The system...

May 2022
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Director

Functionality and Upgrades

MyChart has an inpatient view that doesn't have all the bedside functions, such as ordering a meal...

May 2022
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Director

Functionality and Upgrades

We recognize that the patient portal isn't used only for outpatient care. We also recognize that our...

May 2022
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Director

Interfacing and Integration

MyChart is fully integrated into our EHR. Providers don't have to go outside the EMR to interact...

May 2022
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Director

Functionality and Upgrades

MyChart is very easy to use. There is a lot of great functionality that is available for our...

May 2022
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Director

Future Outlook

There is additional functionality that we are going to continue to roll out that we would like to...

May 2022
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Director

Relationship

Epic does a tremendous job of partnering with and listening to their customers. Epic has constant...

May 2022
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Director

Service and Support

Epic’s support structure with their technical support staff that we meet with on a very regular...

May 2022
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COO

Functionality and Upgrades

We are an Epic shop. We have done great work collectively with Epic, and Epic has done a really good...

May 2022
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COO

Relationship

Epic is very clear on their road map, and they deliver on it.

May 2022
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Analyst/Coordinator

Implementation and Training

Epic provides pretty good support for implementations. Epic is really good about alerting us of...

May 2022
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Analyst/Coordinator

Service and Support

Epic TS is exceptional and awesome with MyChart. The team is great, and the support is pretty quick....

May 2022
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Analyst/Coordinator

Functionality and Upgrades

MyChart is not that complicated to use and meets a lot of our needs. I can't think of a main...

May 2022
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Analyst/Coordinator

Interfacing and Integration

Epic is doing a better job of integrating both the desktop and mobile versions of MyChart so that...

May 2022
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Analyst/Coordinator

Relationship

Epic was really good in responding to the COVID-19 pandemic, and they worked well with other vendors...

May 2022
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CIO

Functionality and Upgrades

MyChart is a fabulous portal, especially with the linking between MyChart and other Epic sites. We...

May 2022
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CIO

Interfacing and Integration

MyChart has a ways to go with integration and trying to link accounts like CVS and other...

May 2022
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CIO

Service and Support

Epic’s support team is quick to respond and resolve tickets. If we have a major issue, I know I can...

May 2022
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CIO

ROI / Cost (care and feeding)

Epic avoids charging for every little thing, and they were great during the COVID-19 pandemic. Epic...

May 2022
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CIO

Implementation and Training

There was no easy way to train on MyChart. We informed people about different things, but training...

May 2022
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COO

Lessons Learned

We have seen good adoption of the product. However, a lot of people don't want to go into MyChart to...

May 2022
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Director

Functionality and Upgrades

We enjoy using MyChart. I consider MyChart one of the best patient portals in the EHR industry. The...

May 2022
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Director

Functionality and Upgrades

The appointment side of MyChart is a little challenging for the front desk people to manage. They...

May 2022
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Director

Relationship

Overall, the vendor is doing very well. Our facility can be pretty demanding and challenging. We are...

Apr 2022
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Director

Functionality and Upgrades

I don't like how time consuming MyChart is to use. The system has had some recent upgrades, but we...

Apr 2022
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Director

Other Observations & Comments

MyChart isn't the most intuitive system, but it works. It has all of the data that we need. We can...

Apr 2022
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Director

Functionality and Upgrades

The system has separate instances, so it is really hard for us to test how something works in a...

Apr 2022
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Director

ROI / Cost (care and feeding)

MyChart's strength is that it has everything. Epic is trying to deliver new technology that meets...

Apr 2022
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Director

Relationship

Epic is willing to pull in whatever executives we need for discussions. We haven't received any...

Apr 2022
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Director

Functionality and Upgrades

We have received very positive feedback from our end users about the system's ease of use and...

Apr 2022
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Director

Relationship

The vendor is very responsive. Our people who are responsible for the solution can talk to Epic's...

Apr 2022
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Director

Functionality and Upgrades

Almost everything MyChart is doing for us is going well. I am willing to quit any office if they...

Apr 2022
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Director

Functionality and Upgrades

I really appreciate that Epic has upgraded MyChart messaging to include the pasting of images...

Apr 2022
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Director

Functionality and Upgrades

The vendor created a COVID-19 questionnaire, and subsequently, there were some difficulties related...

Apr 2022
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Manager

Service and Support

Unfortunately, there is turnover in Epic's support team for MyChart, and sometimes we have to work...

Apr 2022
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Manager

Relationship

Epic is very good about not promising that something will happen or that something will work in a...

Apr 2022
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Manager

Functionality and Upgrades

I have used many different types of applications, and I like MyChart. Overall, it is fairly easy to...

Apr 2022
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Manager

Other Observations & Comments

There are some things that keep MyChart's functionality from being as good as it could be. There are...

Apr 2022
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Chief Innovation Officer

Functionality and Upgrades

It is very apparent that Epic is a developer-centric organization and has put very little emphasis...

Apr 2022
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Chief Innovation Officer

Service and Support

We are lucky to have a MyChart team that is very literate in Epic taxonomy. Having that MyChart team...

Apr 2022
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Chief Innovation Officer

Other Observations & Comments

My preference is to be able to do a completely custom front end for MyChart. We want to totally...

Apr 2022
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Chief Innovation Officer

Functionality and Upgrades

The ease of use depends on who the end user is. Our MyChart team members have many years of...

Apr 2022
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Director

Interfacing and Integration

MyChart is only a patient-facing application. A nurse or a provider would never log in to MyChart,...

Apr 2022
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Director

Functionality and Upgrades

MyChart is getting better, but initially, one of our biggest pain points was that MyChart was not...

Apr 2022
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Director

Functionality and Upgrades

The feature for handling complex cases is definitely a very good feature to have. Overall, I love...

Apr 2022
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Director

Lessons Learned

We plan to keep the solution as long as we have Epic's software. We would buy the product again...

Apr 2022
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Director

Relationship

Sometimes the vendor delivers earlier than they promised. They told us that something would take...

Apr 2022
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Director

ROI / Cost (care and feeding)

The product is very expensive, but Epic avoids charging for every little thing. They actually merged...

Apr 2022
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Director

Interfacing and Integration

Epic is definitely good with integration. MyChart, Care Everywhere, and Happy Together have been...

Apr 2022
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Director

Functionality and Upgrades

I really like Care Companion. We are using it for multiple different groups of patients. It has huge...

Apr 2022
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Director

Lessons Learned

MyChart is designed for mostly clinical communications to patients, such as a doctor responding to a...

Apr 2022
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Director

Functionality and Upgrades

I would love for MyChart to be more integrated with electronic document management because Epic just...

Apr 2022
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Director

Functionality and Upgrades

I see a lot of potential for more patient compliance and instruction. For example, the product could...

Apr 2022
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Director

Functionality and Upgrades

The benefits of the patient portal are increased access to labs, notes, eVisit suites, and...

Apr 2022
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Director

Functionality and Upgrades

One disadvantage of the product is that it isn't the best patient-acquisition tool. Patients can...

Apr 2022
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CIO

ROI / Cost (care and feeding)

When we have growth acquisitions, Epic doesn't nickel-and-dime us. They work to the next cycle,...

Apr 2022
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CIO

Functionality and Upgrades

I am a patient who uses the product as well, and the navigation of it is very good. The system is...

Apr 2022
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CIO

Functionality and Upgrades

In addition to the interoperability options on the system, we get to connect other data sources...

Apr 2022
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Director

Functionality and Upgrades

The product is obviously going to be easier for more digitally-native consumers to use, but once we...

Apr 2022
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Director

Service and Support

Epic is very responsive when we need things.

Apr 2022
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(0)
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Director

Functionality and Upgrades

eVisits are a function of both Epic's telehealth product and MyChart, and those visits have...

Apr 2022
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Director

Functionality and Upgrades

MyChart does not at all support our minimum threshold of languages. It does support a bunch of...

Apr 2022
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Director

Relationship

Epic doesn’t overpromise. Sometimes it takes a long time for things to get developed, but they are...

Apr 2022
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Director

Functionality and Upgrades

What is working well is that the patients who are connected are able to use the system. Appointment...

Apr 2022
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VP/Other Executive

Other Observations & Comments

Epic’s support is average for the industry. When our users hit a problem, our first step is an...

Apr 2022
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VP/Other Executive

Functionality and Upgrades

From the patient's perspective, one strength of MyChart is that if someone is a patient in multiple...

Apr 2022
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VP/Other Executive

Technology

MyChart has some gaps with population health, reporting, and data extraction. MyChart also requires...

Apr 2022
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VP/Other Executive

ROI / Cost (care and feeding)

The technology in MyChart is old. The technology is very much from the twentieth century. MyChart is...

Apr 2022
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VP/Other Executive

Functionality and Upgrades

MyChart is working well. Most of us are pretty happy with its functionality. MyChart is a big...

Apr 2022
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VP/Other Executive

Relationship

Epic keeps most of their promises, but Epic doesn't keep all of their promises. Some promised dates...

Apr 2022
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VP/Other Executive

Implementation and Training

The training was average. If Epic were to make the training easier for us, they would give us more...

Apr 2022
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Director

ROI / Cost (care and feeding)

Epic's system costs a lot, but the vendor makes sure we know the costs and are not surprised about...

Apr 2022
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Director

Relationship

Epic is proactive and tells us when there are things we need to know. We don't question whether Epic...

Apr 2022
||
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Director

Relationship

Epic doesn't negotiate a lot around the contract because it is pretty fixed, but they hold true to...

Apr 2022
||
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Director

Relationship

Epic is an honorable organization that is very disciplined, and they don't overpromise. Epic is...

Apr 2022
||
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Director

Functionality and Upgrades

We have dreams for the product that Epic hasn’t gotten around to yet. As we have tried to set up the...

Apr 2022
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Director

Functionality and Upgrades

We are doing well with MyChart. It is a good tool. It is often more down in the weeds where we have...

Apr 2022
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Director

Functionality and Upgrades

MyChart has been a very good tool for us. It really allows us to drive patient engagement for those...

Apr 2022
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Director

Other Observations & Comments

There is still a lot of functionality that we haven't put in MyChart that we want to take advantage...

Apr 2022
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Director

Future Outlook

One of the things we are really excited about is the ability for patients to view their own care...

Apr 2022
||
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Director

Other Observations & Comments

We have to request a lot of training from Epic because there are a lot of moving parts and...

Mar 2022
||
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Director

Functionality and Upgrades

The application has a lot of functionality in it, but we had to launch something called MyChart Care...

Mar 2022
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Director

Service and Support

When it comes to proactive service, Epic really pushes hard on MyChart.

Mar 2022
||
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Manager

Functionality and Upgrades

I like that we can send messages to patients with the product if we need to. I like the...

Mar 2022
||
(0)
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Manager

Functionality and Upgrades

The vendor could take more feedback from the end users to make decisions, such as decisions about...

Mar 2022
||
(0)
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Manager

Functionality and Upgrades

We would like a better way to handle incoming messages from patients and to let them know that only...

Mar 2022
||
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Manager

Interfacing and Integration

There is a lot of pressure to integrate various third-party applications with MyChart to improve its...

Mar 2022
||
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Manager

Functionality and Upgrades

MyChart is a very powerful and robust tool that has the advantage of being integrated with our EHR....

Mar 2022
||
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Manager

Relationship

We usually initiate most of the vendor's executive involvement. However, we have been impressed by...

Mar 2022
||
(0)
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Manager

Functionality and Upgrades

Patient experience hasn't always been at the forefront of Epic's development. We have been...

Mar 2022
||
(0)
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Manager

Functionality and Upgrades

MyChart's reporting process can be pretty difficult. Historically, its dashboards have been a little...

Mar 2022
||
(0)
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Manager

Functionality and Upgrades

We use MyChart to communicate with our patients. We send out mass communications that prompt...

Feb 2022
||
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Manager

ROI / Cost (care and feeding)

We set up a COVID-19 vaccination clinic and used MyChart as our scheduling platform. That was a huge...

Feb 2022
||
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CMIO

Functionality and Upgrades

MyChart is working well. It has many features that other portals lack. However, having opportunities...

Feb 2022
||
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CMIO

Future Outlook

Epic has a huge opportunity to give back to the patient in MyChart, and Epic is working on that....

Feb 2022
||
(0)
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CMIO

Functionality and Upgrades

There is a tool out of Northwestern University called PROMIS that I think MyChart needs to be more...

Feb 2022
||
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CMIO

Relationship

We are on a steering board with another organization that uses Epic. One of their leaders said that...

Feb 2022
||
(0)
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Director

Interfacing and Integration

Integrating with other apps would make MyChart more convenient for the patient, like health or...

Feb 2022
||
(0)
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Director

Implementation and Training

We have the opportunity to get training directly from Epic, but sometimes they don’t step up on...

Feb 2022
||
(0)
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Director

ROI / Cost (care and feeding)

Epic provides what we need, but it is expensive. We pay a lot for the product, but we get a lot too.

Feb 2022
||
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Director

ROI / Cost (care and feeding)

In terms of costs, Epic cut us a break that was unasked for during the pandemic.

Jan 2022
||
(0)
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Director

Functionality and Upgrades

MyChart is definitely a nice tool in terms of integration with all of the other applications within...

Jan 2022
||
(0)
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Director

Other Observations & Comments

The vendor is definitely continuing to make the system stronger and stronger every year. They have...

Jan 2022
||
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Director

Lessons Learned

Epic is behind their competitors in terms of allowing guest access. We try to stay with Epic for...

Jan 2022
||
(0)
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CMIO

Relationship

There is no set governance with MyChart. We have our own internal governance structure. However, we...

Jan 2022
||
(0)
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CMIO

Functionality and Upgrades

Customization is one of our biggest things. We would like our patients to have the same experience...

Jan 2022
||
(0)
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CMIO

Service and Support

Everybody who works at Epic seems young, so I have had to escalate things. Some pretty high-up...

Jan 2022
||
(0)
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Manager

Functionality and Upgrades

I like MyChart. It is good from a patient perspective, but it has its downfalls from a business...

Jan 2022
||
(0)
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CIO

Functionality and Upgrades

I would like to have the option to message a patient over text to let them know that they have a...

Jan 2022
||
(0)
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CIO

Functionality and Upgrades

I would like to see some functionality between our operating room and our patient's proxies. As the...

Jan 2022
||
(0)
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CIO

Functionality and Upgrades

MyChart offers some really good functionality. It can do some things to help patients check...

Jan 2022
||
(0)
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CIO

Service and Support

Once an organization gets through Epic's sales cycle, Epic will tell them that their local resources...

Jan 2022
||
(0)
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Manager

Functionality and Upgrades

I haven’t had any trouble with MyChart. We would like to see some improvements, but the product is...

Jan 2022
||
(0)
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Manager

Functionality and Upgrades

MyChart is great. The ease of use for the patient is pretty high. Some patients have claimed that...

Jan 2022
||
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Manager

Service and Support

The support for MyChart hasn’t been an issue, so I haven't had to do much with the support. When we...

Jan 2022
||
(0)
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Manager

Interfacing and Integration

MyChart is a closed system in terms of integration. We have to do things Epic's way. They need to...

Jan 2022
||
(0)
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Manager

Functionality and Upgrades

MyChart is very easy for the patient. Sometimes it is too technical for older generations, but...

Jan 2022
||
(0)
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Manager

Implementation and Training

Epic trains everybody on our team. The cost of the training is high, but that is okay. The training...

Jan 2022
||
(0)
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CMIO

Functionality and Upgrades

Epic's patient portal has been good. MyChart's processes are clear for users, especially as they try...

Jan 2022
||
(0)
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CMIO

Future Outlook

In a year from now, after we have gone through all of our phases and have everyone connected on...

Jan 2022
||
(0)
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CMIO

Technology

MyChart does what we need it to for the most part. However, I am not sure that it is getting the job...

Jan 2022
||
(0)
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CMIO

Service and Support

The innovation around MyChart is coming from users. I think that Epic recognizes that their users...

Jan 2022
||
(0)
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Manager

Functionality and Upgrades

Sometimes people struggle with the system’s ease of use. Younger generations love using MyChart....

Jan 2022
||
(0)
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Director

Functionality and Upgrades

We are committed to using MyChart long term. With MyChart, there is a lot of work an organization...

Jan 2022
||
(0)
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Director

ROI / Cost (care and feeding)

The patient engagement through MyChart is pretty strong. Epic is headed down a good path with that,...

Jan 2022
||
(0)
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CMIO

Relationship

Epic should reach out more. There really isn't any executive involvement. I have a BFF who is...

Dec 2021
||
(0)
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CMIO

Service and Support

I have a BFF and their supervisor. I am lucky to get my BFF on the phone. In the past, I have had...

Dec 2021
||
(0)
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CMIO

Other Observations & Comments

Epic has been member-centric in the past. They are not cohesive; there are no escalations, and it...

Dec 2021
||
(0)
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CMIO

Functionality and Upgrades

Our latest upgrade with UI is great and patient friendly. Electronic preregistration takes care of...

Dec 2021
||
(0)
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CMIO

Interfacing and Integration

A fully evolved digital front door would give patients access to DME, hospice, and nursing homes. I...

Dec 2021
||
(0)
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CMIO

Functionality and Upgrades

I would have scored Epic higher before they did their big design interface change. They mandated it...

Dec 2021
||
(0)
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CMIO

Interfacing and Integration

I am very optimistic about the system because it is integrated. I was talking with our palliative...

Dec 2021
||
(0)
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VP/Other Executive

Functionality and Upgrades

Sometimes we disagree with Epic about what features always need to be on. Epic doesn't always leave...

Dec 2021
||
(0)
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VP/Other Executive

Functionality and Upgrades

There are many things going on in the system. It does so much. Sometimes, people who aren't familiar...

Dec 2021
||
(0)
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VP/Other Executive

Relationship

Things are pretty steady with MyChart. Epic is consistent; they are always growing and evolving. We...

Dec 2021
||
(0)
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CIO

Functionality and Upgrades

MyChart gives us what we need, but its graphics aren't that great, and it is a little clunky to get...

Nov 2021
||
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

We moved from using different patient portals to using one. Our biggest benefit was getting...

Nov 2021
||
(0)
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VP/Other Executive

Functionality and Upgrades

Epic needs to make sure that the portal is easy for patients to use. We need constant improvements...

Nov 2021
||
(0)
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Nurse

Functionality and Upgrades

I use MyChart as a patient too, and it is great to be able to look at my lab values. There is a...

Oct 2021
||
(0)
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Nurse

Functionality and Upgrades

MyChart is pretty straightforward for patients. It is pretty easy for them to navigate and find what...

Oct 2021
||
(0)
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Nurse

Service and Support

Epic’s support people are helpful and truly important. They are very easy to get ahold of if I need...

Oct 2021
||
(0)
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CIO

Functionality and Upgrades

Epic's consumer tools are very good. There isn't any doubt that using MyChart and the tools...

Oct 2021
||
(0)
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Manager

Functionality and Upgrades

I like MyChart on the patient side as a user. We don’t do a lot with the system other than providing...

Oct 2021
||
(0)
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Manager

Service and Support

We always receive prompt responses from Epic's support people, and we always get a call back if they...

Oct 2021
||
(0)
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Manager

Functionality and Upgrades

I don’t agree that patients should be given some of the testing results through MyChart because...

Oct 2021
||
(0)
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Manager

Interfacing and Integration

We have a separate appointment system that MyChart doesn’t connect to, so things can be difficult...

Oct 2021
||
(0)
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Director

Functionality and Upgrades

MyChart is an amazing tool. Recently, we have started to gain a better understanding of what MyChart...

Oct 2021
||
(0)
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Director

Functionality and Upgrades

Our patient population can be challenging. We have a lot of technically challenged patients or ESL...

Oct 2021
||
(0)
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Director

Relationship

We have had visits from members of Epic's C-suite. They have done rounds, and that has been great.

Oct 2021
||
(0)
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