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MyChart Comments
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Subject Expert
Commentary Summary
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User Commentary
VP/Other Executive
Epic has started to charge us for things that they didn't charge us for before. That is an ongoing...
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Director
I have been very impressed with a lot of the features and functions that Epic is looking into for...
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Director
We try to work with Epic to integrate things, but it is like playing two different harmonies. We...
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Director
Epic is doing a good job. They are getting better at driving tangible outcomes. I saw part of a...
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Director
There are a few features and functions that we have struggled with. Some of our patients don't have...
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Director
We have some integration problems with MyChart because we have another vendor’s product that it is...
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Director
Epic has amazing support, especially with upgrades. Instead of sifting through release notes to see...
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Director
We have been very self-service for a long time. It is not really a fault of Epic’s, but we haven’t...
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VP/Other Executive
The integration with our other Epic system is incredible. MyChart is such a powerful tool. We have...
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VP/Other Executive
MyChart offers transparency for patients. They can do so much in the patient portal. We have ways to...
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VP/Other Executive
We have done our COVID-19 vaccination clinic 100% through MyChart. We have over 3,000 vaccines...
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Manager
I think Epic is the best in the industry. I would not choose another vendor over them and I would...
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Manager
Integrating with non-Epic products is extremely difficult. The vendor advertises integration with...
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Manager
We pay a ton for a service that could be much better. I don't feel we get the bang for our buck. My...
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Manager
There is always sticker shock with Epic when we see the price tag, but from my perspective, the...
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Manager
Epic overpromises at times. They try to keep their promises, but doing that is an ongoing journey....
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VP/Other Executive
Epic struggles with timelines. When a project is started and dates are set, Epic isn't as good as...
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VP/Other Executive
The development of interfaces might require some programming, even just minor programming changes...
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VP/Other Executive
State-of-the-art vendors know where their weaknesses are, and they are out in front anticipating...
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VP/Other Executive
I thought there would be more upgrades and that the system would become more sophisticated more...
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VP/Other Executive
Most of the training was left to our internal training team. Interoperability is a constant issue...
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Director
Epic is responsive, but they are not as fast as we would like them to be. We still have a big gap to...
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Director
We aren't planning to steer from MyChart because the solution is so integrated with the rest of the...
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Director
One of the challenges we face when using MyChart with pediatric patients is that some of the...
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Director
Epic has a subscription pricing model for MyChart. Epic doesn't even charge us for new...
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Director
I like that MyChart is an integrated solution with our EMR. MyChart is easy to use, and it is easy...
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Director
Right now, the teen confidentiality layers in MyChart aren't exactly where we want them to be....
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Director
Epic is available. In the past, there were instances where we weren't happy with Epic's support, and...
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Manager
MyChart is hard for patients to use. A lot of patients are not on the system yet, and trying to get...
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Manager
Epic is definitely trying to implement new technology. However, with one feature that is being...
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Manager
Some providers use MyChart more than others, but the nurses communicate through the system well. As...
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CIO
The MyChart patient portal is really good, but telemedicine is not so easy to do with some of the...
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VP/Other Executive
The system is very user friendly. I especially like how easy the refill process is. Also, the lab...
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VP/Other Executive
There are some parts of the interface that could be more intuitive. Our work doesn’t always flow perfectly....
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VP/Other Executive
The product that Epic users for video visits works well when it works. However, we have run into a...
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CMIO
With our virtual visits and video platform, MyChart has made it nice to be able to communicate more...
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CMIO
MyChart is fully integrated. The only complaint I have is that it can definitely get busy. There is...
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CMIO
Right now, we are getting a ton of calls because everybody is sick. MyChart has really helped us...
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VP/Other Executive
One of the things that Epic has done this year with COVID-19 is build out what they call their Epic...
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VP/Other Executive
We want our patients to use MyChart and get all of their information from it. We also want to use it...
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Director
For MyChart to meet every single goal that we have for functionality, we would have to buy our own...
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Physician
When we were trying to increase our enrollment, we had an organizational goal for our providers to...
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Physician
The product lacks language translation abilities. For example, if we want to add an after-visit...
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Director
MyChart is getting better, but Epic still needs to work on delivering new technology. To forecast...
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CNIO
Epic was just fabulous during the COVID-19 crisis. Epic provided resources to assist with the rapid...
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CNO
Getting patient-generated information into MyChart is spotty. Sometimes it comes in, and other times...
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CNO
We do not get much help from Epic in measuring outcomes from our efforts, and we are not great at...
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CNO
If the rest of Epic's software were as well thought out as MyChart is, there would be so many happy...
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Manager
COVID-19 has made it necessary to expand as many tools as we can to communicate with our patients....
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Manager
There are definitely advantages to MyChart. The providers are a little bit older, so they struggle a...
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Physician
Sometimes when I have an issue and have to call Epic, they aren't always aware of how to fix the...
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Manager
MyChart works great. I was a former MyChart user, and we can build that into a wonderful product. We...
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CIO
Part of the reason we bought the system originally was because Epic's patient engagement was so far...
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Director
From a patient perspective, Epic does make MyChart fairly intuitive. There is a gap because our...
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Director
There is work to be done for nonestablished patients. Epic has started focusing on that, but we have...
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Director
The resources and staff at Epic have been very good. Epic's responsiveness has been excellent. We...
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Manager
Epic has kept their promises. I would definitely give them an A rating. We are not nickel-and-dimed....
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Manager
Epic’s implementation was on point, and the training was of really great quality. The ongoing...
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Manager
Epic’s support is just always there. We can call and ask a question or log a ticket, and we get...
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Manager
I would absolutely buy the product again. It is a good product and much better than what we had before....
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Manager
One thing that needs improvement is how Epic does releases. A lot of the time, the upgrades just...
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Manager
In MyChart, there is a utilization report that gives us some data, but there isn't good information...
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Manager
Epic could improve their training. We want easier access to training guides and training videos. We...
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Manager
The workflow is not there. I have seen other systems do a better job. The problem could be the way...
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CMIO
Welcome on an iPad is pretty much just forms and electronic signatures. We don’t take payments and...
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CMIO
We wish there were more promises, but the vendor does keep the ones they make.
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CMIO
The key is integration. The system fits well in the continuum of the patient experience and over...
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Manager
We try to help our patients access MyChart so that they can open the software on their end. A lot of...
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Manager
With COVID-19, the vendor showed us how easy the solution is to use. Now more than ever, patients...
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Manager
MyChart helps tie together a lot of the care gaps that we often talk about so that patients are...
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Manager
We have a robust Epic team that is on-site at our health system so that the team can troubleshoot...
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Manager
MyChart helps so much from a care coordination standpoint and helps make patients the owners of...
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Director
Epic did some work on a self-triage tool in MyChart that will be useful for COVID-19. We haven't...
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Director
Interoperability is a weak point for Epic. They don't support too much interoperability.
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Director
Epic has added a lot of functionality to MyChart. It has become more and more complex to navigate....
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Director
Support for MyChart is included, and Epic does a pretty good job of supporting us and answering our...
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CIO
We have been live with MyChart for a long time, and we are extremely happy with Epic’s progress and...
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CIO
Epic could continue to expand telehealth capabilities to support patients who don’t have a MyChart...
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CIO
Through COVID-19, Epic has been absolutely wonderful. They have sent out weekly resource guides with...
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Manager
MyChart is absolutely part of our long-term plans. Since COVID-19 started, we haven't wanted to pass...
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Manager
In MyChart, we see a lot of pediatric and teenage patients who need to have forms to carry EpiPens...
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Manager
The only time that Epic gives us support for anything is when we put in a ticket. There is no...
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Manager
MyChart takes a long time to register and bring up patients. In MyChart, if we can't get the...
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VP/Other Executive
We are stuck with a low percentage of patient calls through MyChart. Of those calls, 90% are...
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VP/Other Executive
Incorporating texting would be pretty key. Even though patients can click on icons in the app, they...
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VP/Other Executive
Many of our issues are about prioritizing projects. Often the issues are a symptom of operational...
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VP/Other Executive
Epic provides guidance on how to do things, but their help is more about functionality than...
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Analyst/Coordinator
Epic has worked with our organization to release a care companion workflow which would allow us to...
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Analyst/Coordinator
MyChart is great with integration and interoperability. Epic is very big on making sure that we push...
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Manager
Through MyChart, people are reaching out to us too much. I need more employees to walk people...
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Manager
In terms of initial training, if we go in and get certified, the training doesn’t tell us...
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Manager
When it comes to Epic’s executive involvement, I want to say that they dropped the ball, but that is...
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Manager
Epic is really good at driving tangible outcomes. My likelihood to recommend them is high. They are...
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Manager
We do quarterly upgrades, and new technology is delivered pretty quickly. I don’t think Epic is that...
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Manager
We are really happy with MyChart. It is really easy. There have been a lot of dedicated prioritized...
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Director
MyChart works very well. The system works in the way that Epic said it would work as long as we have...
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Manager
MyChart is a great patient portal. We don't hear a lot of complaints, and the usability is...
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Manager
Epic nickel-and-dimes us. Their fee scales are all over the place. We have stopped using some Epic...
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CMIO
When it comes to MyChart, we get charged anytime a patient signs up, and we get charged every time...
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CMIO
I anticipate that we are going to be able to give an even higher score a year from now when it comes...
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CMIO
In terms of the actual EMR and the EMR functionality, Epic is doing more work. In my view, the...
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Director
MyChart is great. There isn't much that is bad about it. The usability is excellent. It is user...
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Director
I feel like Epic nickel-and-dimes us. Their fees differ depending on the system and are all over the...
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VP/Other Executive
MyChart is moving toward consumer-expected technologies. As the consumer world with technology has...
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VP/Other Executive
There is a lot of good underway at Epic, and COVID-19 has really helped to jump-start great...
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VP/Other Executive
I have to remind my own people about MyChart. The future is patient portals. The majority of our...
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Director
The system is very intuitive. Families don't necessarily have to be trained on how to use MyChart....
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Director
Epic assigns us a specific representative for our institution. We have one representative for...
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Director
We have really been able to implement some cool features with MyChart that make it easier for...
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Director
The system has a lot of functionality that is available for patients and families. MyChart lets...
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Director
The vendor has done extremely well in supporting us throughout the COVID-19 crisis. They are sending...
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Director
I don't expect that our satisfaction will be any lower over the next 12 months. Epic is going in the...
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CEO/President
One of the things I really like about Epic is having the same platform throughout our whole...
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Director
I generally have a positive view of MyChart. It gives us a portal for patients to go in to and post...
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Director
One thing that isn't going well with MyChart is its integration with other applications. I want...
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Manager
MyChart was a major reason for us choosing Epic. The portal is so much better than any other portal,...
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VP/Other Executive
When we have an issue with our help desk, someone addresses it and gets us a response back very...
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VP/Other Executive
I don't think the system is as robust as it could be. Some of that is just because of what we...
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Director
Epic has been all over telehealth. We have a very robust telehealth program and great tool set...
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CMIO
We have been working with Epic closely during the pandemic, and they have been very supportive and...
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CMIO
For the most part, Epic has been proactive during the COVID-19 crisis. They have been aggressive in...
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CMIO
Epic is part of our long-term plans. It is virtually impossible to say that Epic has kept all of...
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CMIO
When we look at where the money actually goes toward the platform itself, we definitely are getting...
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CMIO
The initial and ongoing trainings are largely the responsibility of the organization in partnership...
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CMIO
We have not been successful in developing the product at our organization yet. We were working with...
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CMIO
Integration is one of the primary drivers in our decision to purchase the Epic product. The system...
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CMIO
During the implementation phase, Epic’s executive involvement was extremely high. The executive...
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CMIO
We have had major issues with billing and reimbursement on the product. That is a tangible outcome...
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CMIO
The vendor gets things done and keeps their promises. We wanted to do a more rapid implementation of...
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CMIO
The vendor has lots of opportunities to improve the ease of use for end users. The system is still...
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CMIO
We spend a lot of money with Epic, and they provide us with a lot of things. When it comes to adding...
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Director
MyChart is pretty useful. The interoperability and integration are fantastic. I am satisfied with MyChart....
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Director
I definitely like MyChart. It is fantastic. MyChart definitely drives tangible outcomes for us by...
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Director
The vendor’s executives have been really involved. We are not getting nickel-and-dimed.
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VP/Other Executive
We have always been strong proponents of MyChart. It has a pretty big place operationally in our...
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VP/Other Executive
The shift with COVID-19 has forced us to adopt virtual video offerings a lot more quickly. Epic has...
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VP/Other Executive
Our relationship with Epic is healthy. The tools are expensive, but they provide a lot of value. If...
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VP/Other Executive
The magic of Epic is their partnership as a vendor. They are the only vendor that, without...
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VP/Other Executive
Epic could make innovations more quickly. Epic is capable, and they know how to innovate; I just...
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Manager
I enjoy the patient portal, and one of my goals for the next year is to reengage our patients with...
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Manager
Epic has done a phenomenal job of expanding their outreach to their customers. We are looking...
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Manager
Epic is Epic. MyChart is a good tool, but there are so many different ways to do things. Everybody...
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Manager
For ongoing training, it seems like Epic makes changes and then sends us a tip sheet. That is not...
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Manager
I have made some suggestions. For example, different departments can accidentally cancel our...
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Manager
I rate Epic highly. The system has issues, but it serves a purpose, and everybody in the free world...
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