MyChart Commentary
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Coray Tate
Research Director
KLAS Research Director - Coray Tate
 
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User Commentary

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Director

Product

Epic has definitely made improvements to MyChart. They have added a lot of good features and content...

Feb 2024
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Director

Product

MyChart’s lack of intuitiveness is where the product gets dinged the most, and it needs to be...

Feb 2024
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(0)
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Director

Culture, Product

Billing for MyChart is very weird, and it makes my head spin trying to validate that the invoice is...

Feb 2024
||
(0)
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Director

Relationship

Epic treats all users of their products as if they are people who are going to be in them every day....

Feb 2024
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Director

Relationship

Epic’s support team isn’t amazing, but it is also not horrible. They have been responsive when I...

Feb 2024
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(0)
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Director

Loyalty, Product

If an organization has an Epic EMR, they have to get MyChart because Epic doesn’t like to integrate....

Feb 2024
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Director

Product

Compared to competing portals, like Cerner’s portal, MyChart is better, but if we compare it to a...

Feb 2024
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(0)
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Director

Operations

I would tell someone going with MyChart that they have to do a lot of the training for patients and...

Feb 2024
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(0)
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Director

Product

We are really struggling to build structures in MyChart. Our facility uses a heavily edited portal...

Jan 2024
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(0)
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Director

Operations, Product

MyChart has some good functionalities. It can alert patients to their tests, labs, appointments, and...

Jan 2024
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(0)
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Director

Relationship, Product

From a clinical workflow standpoint, every system that I know of needs more help to keep up with the...

Jan 2024
||
(0)
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Director

Relationship

I haven't had any issues with the vendor's support, and if I did have issues, the vendor's people...

Jan 2024
||
(0)
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CMIO

Operations

Epic is good at teaching us how to use MyChart, and there are good training resources for the...

Jan 2024
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CMIO

Product

I like the fact that we can customize our own application that sits on top of MyChart because we can...

Jan 2024
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(0)
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Manager

Product

There are a few things in MyChart that I don't have that I would like to have. I noticed not too...

Jan 2024
||
(0)
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Manager

Product

MyChart is pretty user friendly, but it is a bit overwhelming for the patients. There are too many...

Jan 2024
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(0)
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Analyst/Coordinator

Product

MyChart is not complicated, but some patients have a hard time with things and need a little coaching....

Dec 2023
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(0)
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Analyst/Coordinator

Product

Providers will release results into MyChart or send messages to patients in MyChart. Those things...

Dec 2023
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(0)
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Analyst/Coordinator

Relationship

We get awesome support for MyChart. Even if the support people don’t have answers for us, they know...

Dec 2023
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(0)
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Product

MyChart doesn't offer all the languages that we need for our area, and there is one language in...

Dec 2023
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(0)
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Loyalty

I have been in some conversations about how Epic intends to employ AI in the future in some of the...

Dec 2023
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(0)
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VP/Other Executive

Product

MyChart has been functionally fairly stable. There have not been excessive amounts of complaints....

Dec 2023
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(0)
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VP/Other Executive

Product

If there is one thing that could be better, it would be connectivity with other health systems for...

Dec 2023
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(0)
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VP/Other Executive

Loyalty, Product

There is not much choice in the marketplace. Big organizations are really picking between Epic and...

Dec 2023
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(0)
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Manager

Operations

Epic implementations are very efficient because there is the Epic team and our internal Epic team....

Dec 2023
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(0)
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Manager

Relationship, Product

MyChart works great. We have some SMS problems, but those are on our side. The Epic side is great.

Dec 2023
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(0)
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Manager

Product

Sometimes MyChart shows so much that it should be stripped down, but for what we do, I see why the...

Dec 2023
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(0)
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Manager

Product, Value

MyChart drives the patient’s ability to leave a message for the doctor. Then the doctor can turn...

Dec 2023
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Manager

Relationship

The vendor is proactive. They send a lot of information out, and they want to make sure everything...

Dec 2023
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Manager

Product

We have seen families struggle with the menu. It is in a list format, and patients are having a...

Nov 2023
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Manager

Product

Overall, MyChart gets the job done. Our patients get what they need from the solution, but it is...

Nov 2023
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Manager

Culture, Value

Frequently, we get new features that require licensing fees. With additional licenses and fees, it...

Nov 2023
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(0)
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Manager

Relationship

We have a responsive technical staff from Epic that is ready to help, but sometimes the technical...

Nov 2023
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Manager

Product

We have a pretty standard upgrade schedule with Epic for MyChart. When a new functionality is...

Nov 2023
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Manager

Relationship

When we want to work with other developers, they have a difficult time working with Epic’s APIs and...

Nov 2023
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Manager

Relationship

I don't feel like our voice is the loudest in the room. I hope that at some point, Epic has a...

Nov 2023
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(0)
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Manager

Relationship

Epic is great about responding quickly to my team in particular, and they have an emergency line as...

Nov 2023
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VP/Other Executive

Relationship

Epic is pretty proactive, but sometimes we have issues before we know they have issues. Epic doesn't...

Nov 2023
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(0)
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VP/Other Executive

Value

Epic provides lots of value, but when we are trying to get the bottom-line expenses down, the...

Nov 2023
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(0)
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VP/Other Executive

Loyalty, Product

Our patients really like the flexibility in MyChart as new patients. As existing patients, it is...

Nov 2023
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VP/Other Executive

Relationship

Epic is blowing us away with what they are trying to do now. They need to deliver it, but everything...

Nov 2023
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(0)
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VP/Other Executive

Product, Value

The challenge with MyChart is that it takes a lot of care and feeding to keep the web system...

Oct 2023
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(0)
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VP/Other Executive

Relationship

We get great support from Epic; they are very involved.

Oct 2023
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(0)
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VP/Other Executive

Value

Epic has done a lot to enable non-patients to use their patient experience platform, which is what...

Oct 2023
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(0)
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CMIO

Relationship

We really love the product. Epic does a really good job, and they usually are ahead of us; before we...

Oct 2023
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(0)
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CMIO

Product

We have been able to reduce a fair amount of In Basket messages by changing some of the algorithms...

Oct 2023
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(0)
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CMIO

Product

One of my favorite things in the last couple of years on MyChart is the ability to upload advanced...

Oct 2023
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(0)
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CMIO

Product

With MyChart, the patients do the check-in process for us. They fill out the questionnaires and...

Oct 2023
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(0)
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CMIO

Relationship

The vendor tends to be fairly responsive, but they are sometimes slow to make requested changes to...

Oct 2023
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(0)
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CMIO

Product

Our users and clinicians get frustrated with how often we have to do Epic updates. When MyChart...

Oct 2023
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(0)
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Director

Loyalty, Product

MyChart does what we want it to do, but it allows easy access for patients, and we want to turn that...

Oct 2023
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(0)
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Director

Product

MyChart can be self-directed, and it is very forgiving. Patients are able to text or email their...

Oct 2023
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(0)
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Director

Relationship, Product

Epic is constantly investing in research and development to make MyChart more patient-centric. We...

Oct 2023
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(0)
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Director

Product

MyChart continues to be progressive in offering lots of different options for patient outreach.

Oct 2023
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(0)
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CMIO

Operations, Product, Value

The amount of investment we have put into the education of MyChart is interesting. The patient...

Oct 2023
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(0)
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Director

Product

We have opportunities in some duplicate efforts. For example, we can send the eCheck-in through...

Sep 2023
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(0)
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VP/Other Executive

Relationship

Epic’s support team can be both reactive and proactive. If they run into an issue with one client,...

Sep 2023
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(0)
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VP/Other Executive

Product, Value

Based on our uses of Epic’s applications, we have seen a pretty large ROI across the board. The base...

Sep 2023
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(0)
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VP/Other Executive

Product

With MyChart, people can get in and see proxies. Patients can see their spouses or their kids, look...

Sep 2023
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(0)
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VP/Other Executive

Loyalty, Relationship, Product

MyChart is a fairly standalone product now, but as Epic starts to move a little more into the...

Sep 2023
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(0)
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VP/Other Executive

Relationship

We have dedicated technical support folks, and we meet with them regularly, so if there are...

Sep 2023
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(0)
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VP/Other Executive

Value

There is a per-user cost with MyChart, not a per-feature cost or anything like that. As Epic...

Sep 2023
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(0)
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VP/Other Executive

Operations, Product

Epic requires certification, so to work on certain modules, we have to be certified and recertified....

Sep 2023
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(0)
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Director

Product

This tool goes across the entire patient experience, from scheduling to clinical care to billing. We...

Sep 2023
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(0)
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Director

Product

The product makes it easy for patients to find all the relevant information about appointments, test...

Sep 2023
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(0)
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Director

Loyalty, Product

The vendor has introduced some new features that align with our strategic plans from a population...

Sep 2023
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(0)
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Director

Relationship

There are a lot of ways that Epic helps and supports our organization’s growth. As we work on new...

Sep 2023
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(0)
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Director

Relationship

While the product has its features and functions, what makes it better is our partnership with Epic,...

Sep 2023
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(0)
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Director

Product

Something I want Epic to work on for MyChart is creating an AI product to help with the notes....

Sep 2023
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(0)
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VP/Other Executive

Relationship, Product

Epic is generally slow when it comes to developments, but they are coming out with some cool things....

Sep 2023
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(0)
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VP/Other Executive

Relationship, Product

MyChart is engaging for patients. It gives them the tools and information they need, and Epic is...

Sep 2023
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(0)
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VP/Other Executive

Loyalty

I highly recommend MyChart. There are things that could be done to improve it, but I think that...

Sep 2023
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(0)
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VP/Other Executive

Loyalty, Relationship, Product

MyChart is part of Epic's suite of products, and Epic has their processes on how to improve it in...

Sep 2023
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(0)
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Director

Product

Over the time we have used MyChart, there have been changes that have been helpful. One of the...

Sep 2023
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(0)
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VP/Other Executive

Relationship, Product

Smaller organizations inevitably have resource constraints, but Epic has nearly unlimited resources....

Sep 2023
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(0)
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VP/Other Executive

Relationship, Operations

Epic generally has very structured support, and their system is already in place. We know what we...

Sep 2023
||
(0)
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VP/Other Executive

Relationship

Epic owns everything in the world, so they are always adding more things, and they have to structure...

Sep 2023
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(0)
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Manager

Relationship, Product

We are pleased overall with the MyChart application and with what we are able to get out of it. We...

Sep 2023
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(0)
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CMIO

Product

Some of the system's ease-of-use issues aren't inherent to the product. They are based on...

Sep 2023
||
(0)
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CMIO

Loyalty, Product

There are some things that I have seen other customers do with MyChart that we haven't done. One...

Sep 2023
||
(0)
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Nurse

Loyalty, Product

When MyChart is working and being used correctly and all the stars have aligned, it is pretty good....

Sep 2023
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(0)
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Nurse

Product

Epic could make MyChart easier for nurses to use. If they were to make it easier for nurses, then it...

Sep 2023
||
(0)
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Nurse

Relationship, Operations

When Epic tells us about updates, those updates will happen. They also tell us about new videos and...

Sep 2023
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(0)
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Nurse

Operations, Product

The vendor's current training on some of MyChart's features is good. It is nice to see how Epic has...

Sep 2023
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(0)
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Director

Product

MyChart is easy to use. I love that patients can schedule their own appointments. They can launch...

Sep 2023
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(0)
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Director

Loyalty, Product

There are some functionalities that I would like to see from the system's remote monitoring, such as...

Sep 2023
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(0)
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Director

Relationship

I haven't talked to anyone at Epic who can solve problems for me. That may be because we go through...

Sep 2023
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(0)
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Director

Product

Patients don't have to go to more than one app to see their information, but they still have to log...

Sep 2023
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(0)
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Manager

Product

MyChart’s ease of use for patients is a lot better these days. We are very fortunate to work with a...

Sep 2023
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(0)
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Manager

Relationship

Epic is pretty responsive. We have a lot of pie-in-the-sky ideas, but we will figure those out.

Sep 2023
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(0)
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Director

Product

MyChart is very useful, and we take advantage of as many of the functionalities as possible. One of...

Aug 2023
||
(0)
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Director

Product

MyChart is much better than other solutions we have tried in terms of being able to get patients the...

Aug 2023
||
(0)
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Director

Product

MyChart is so easy to use; it is great. We have been really happy with what we have been able to do...

Aug 2023
||
(0)
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CIO

Product

We use MyChart heavily, and it is used for bidirectional messaging with the provider. In terms of...

Aug 2023
||
(0)
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CIO

Relationship, Operations

Epic has done a great job of supporting us. They are really embedded in our team, and they make good...

Aug 2023
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(0)
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Director

Product

MyChart has its limitations, but it is probably better than the vast majority of EMRs out there.

Aug 2023
||
(0)
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Director

Product

We would like to see more integration with processing systems for outpatient prescriptions from...

Aug 2023
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(0)
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Director

Relationship, Operations

Epic has a clear vision for the product, but we sometimes struggle with the vendor's time frame for...

Aug 2023
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(0)
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CMO

Product

We have excellent functionality integration with Epic. There is two-way communication with patients,...

Aug 2023
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(0)
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CMO

Product, Value

I have the ability to bill for MyChart messages in certain instances. That is something that I am...

Aug 2023
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(0)
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CNIO

Product

There are a couple of little things in MyChart that should probably work a little bit differently....

Aug 2023
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(0)
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CNIO

Relationship

Overall, Epic is really supportive, and they really are trying to do what is best for patients.

Aug 2023
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(0)
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Manager

Relationship, Product

Young people are becoming more involved in their healthcare plans, and MyChart helps those people to...

Aug 2023
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(0)
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Manager

Operations, Product

There is definitely more that Epic can improve for both the end users and those that are...

Aug 2023
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(0)
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Manager

Relationship

I have not had to reach out to the vendor specifically about MyChart, but when I generally reach out...

Aug 2023
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(0)
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Director

Loyalty, Relationship, Product

Epic has said that they have a module coming out for a particular specialty, but they have been...

Aug 2023
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(0)
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Director

Culture, Product

The messaging function within MyChart is not necessarily intuitive, so we have some challenges with...

Aug 2023
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(0)
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Director

Relationship

We are in very close contact with our MyChart technical support team. They are engaged with us, and...

Aug 2023
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(0)
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Director

Relationship, Operations

The forums that Epic has for development are excellent, specifically their UGM forums and their...

Aug 2023
||
(0)
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Director

Product

We have not adopted all of Epic’s technology, but the available suite of products is exciting, and...

Aug 2023
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(0)
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Manager

Product

It is really hard to test MyChart without being an actual patient. There really isn’t testing in a...

Aug 2023
||
(0)
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Manager

Product

MyChart is very good. Patients can schedule appointments and see their chart notes. Epic pushes...

Aug 2023
||
(0)
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Manager

Relationship

A lot of Epic’s support people are very new. They don’t have any more experience than my team with...

Aug 2023
||
(0)
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Nurse

Product

MyChart’s ease of use is very high from a patient standpoint. And the product is reliable.

Aug 2023
||
(0)
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Nurse

Product

We have to build so much with Epic’s system to make it more useful to work on and also have the...

Aug 2023
||
(0)
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Nurse

Relationship

There have definitely been times when we found little things that were broken and we emailed Epic...

Aug 2023
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(0)
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Analyst/Coordinator

Relationship, Product

An improvement I would suggest for MyChart would be allowing patients to update their personal...

Jul 2023
||
(0)
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Analyst/Coordinator

Product, Value

I would tell someone looking into purchasing MyChart that communicating with patients via MyChart...

Jul 2023
||
(0)
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Director

Relationship, Operations

Epic is very proactive at reaching out during upgrades and telling us that we are going to have a...

Jul 2023
||
(0)
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Director

Product

Most of our patients have signed up for MyChart. That shows evidence of how well the system works....

Jul 2023
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(0)
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CMIO

Relationship

Epic almost always tells me about issues before I even know about them. There is no comparison to Epic....

Jul 2023
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(0)
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CMIO

Loyalty, Product

There are portions of MyChart where we still have to go to the web. The system's view just doesn't...

Jul 2023
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(0)
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Director

Value

Epic is changing their MyChart approach to charging per user. That is a pretty big change that no...

Jul 2023
||
(0)
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Director

Product

MyChart is pretty easy to use. I like that Epic has done a lot of work around incorporating a lot of...

Jul 2023
||
(0)
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Director

Product

Epic puts a lot of things under their system's menu. When we go to the main page of MyChart, there...

Jul 2023
||
(0)
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CMIO

Product

MyChart has pretty good functionality, but it is still a little complicated to navigate and use. The...

Jul 2023
||
(0)
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CMIO

Product

I would buy MyChart again because it is just part of the overall Epic experience. It isn't perfect,...

Jul 2023
||
(0)
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CMIO

Loyalty

We have very high hopes for being able to get rid of a whole variety of our front and paper forms,...

Jul 2023
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CMIO

Product, Value

With MyChart, we have high hopes for more self-scheduling features, and those have not come along a...

Jul 2023
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VP/Other Executive

Product

The only thing we have heard in the past is that there is a disconnect between MyChart and...

Jun 2023
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VP/Other Executive

Relationship

Epic is a very proactive vendor; they are probably the most proactive vendor that we have. We have...

Jun 2023
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VP/Other Executive

Culture, Value

With MyChart, we contracted our fee up front. Epic is transparent about how they make money, and...

Jun 2023
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VP/Other Executive

Product, Value

The benefits of MyChart are in the patient experience and in patient care. Those benefits come with...

Jun 2023
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Director

Product

Our organization’s IT resources have pretty much been focused on trying to get ready for Hyperdrive....

Jun 2023
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Director

Product

As a patient, I find that the product isn't perfect for someone who is highly sophisticated.

Jun 2023
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Director

Product, Value

MyChart is an industry-leading tool, and the downside is that we have not been able to adopt all the...

Jun 2023
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Director

Relationship

Epic doesn’t promise us everything. They are pretty clear about telling us what they can't do and...

Jun 2023
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Manager

Relationship, Value, Value

During the COVID-19 pandemic, Epic did things that any company could have tacked on charges for....

Jun 2023
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Manager

Relationship, Relationship, Product, Product

Epic shines well in interoperability. They have spoken to Congress about what is required for...

Jun 2023
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Manager

Relationship, Relationship, Operations, Operations, Product, Product

In the future, we would like less effort from our technical team to work on problematic parts of...

Jun 2023
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Manager

Loyalty, Loyalty, Product, Product

MyChart will always be evolving. Epic does all these cool things, but we have started to have more...

Jun 2023
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Manager

Relationship, Relationship

From the executive level of MyChart, execution is difficult, but there is a lot of good intent. Epic...

Jun 2023
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Manager

Product, Product

There is backlash in the clinical world when it comes to MyChart. MyChart is overwhelming clinics,...

Jun 2023
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Manager

Value, Value

We have saved a lot of money from paperless billing alone through the automation of things MyChart...

Jun 2023
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Director

Operations, Product

Once our users get the hang of MyChart, they love it. But I have had patients that couldn't figure...

Jun 2023
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Director

Loyalty, Product

We had to supplement MyChart with other products to get some of the outcomes we wanted. We added SMS...

Jun 2023
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Director

Product

I would tell a peer considering MyChart about the self-service capabilities that patients and their...

May 2023
||
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Director

Product

I want Epic to continue to review the proxy functionality. Because of our institution, it is not...

May 2023
||
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Manager

Product, Value

We get our bang for our buck out of MyChart. MyChart is configurable to meet the patient's needs,...

May 2023
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Manager

Relationship, Product, Value

Being simple is best. Healthcare is really about getting the patient in the door, making sure we are...

May 2023
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Director

Relationship

We haven't had any hiccups or major issues with our partners at Epic. They are still engaged. We...

May 2023
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Manager

Product

I haven’t heard anything bad about MyChart. Even my mother can use it, and she is not tech savvy at...

May 2023
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Manager

Relationship, Product

Epic does a lot of updates, and we get everything. The product makes us aware of updates.

May 2023
||
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Manager

Relationship

Epic is very timely in getting back to us about issues. If I create a ticket, the vendor is right...

May 2023
||
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Manager

Product

Using MyChart, patients can message their provider, schedule or cancel appointments, talk to a...

May 2023
||
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CIO

Loyalty, Relationship, Product

There is talk about doing more with bots. Epic is working on processes to use AI to go through...

May 2023
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CIO

Product

Epic has been doing good enhancements on MyChart. We have the best product in the market; we are stable....

May 2023
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CIO

Loyalty, Product

We want to do patient check-ins through MyChart by automating the whole process for them. We are...

May 2023
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VP/Other Executive

Product

It is not easy to queue and send bulk text messages to patients who are on MyChart.

May 2023
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VP/Other Executive

Operations

The training was really good. The workflow, best practices, and use cases were where Epic failed; it...

May 2023
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Physician

Product, Value

Not all my patients use MyChart, but those who want to have found it very useful. I have yet to come...

May 2023
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Physician

Value

Not all patients are willing to sign up for MyChart, and even when we tell patients that it is not...

May 2023
||
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Analyst/Coordinator

Product

We would like an increase in the ability of patients to do more with MyChart. For instance, on the...

May 2023
||
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Analyst/Coordinator

Product

We like the ability for patients to fill out a lot of documentation themselves ahead of a visit....

May 2023
||
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Analyst/Coordinator

Product

MyChart is nice for the patient because they can see a lot of information in there. The patient can...

May 2023
||
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Physician

Product, Value

I like that patients can use MyChart to sign in to their appointments. They can also use the system...

Apr 2023
||
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Physician

Product

The problem with MyChart is that it is a little challenging for our older patients. Those patients...

Apr 2023
||
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Physician

Operations

When we first started with the product, Epic had people who would come out every so often to help us...

Apr 2023
||
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Analyst/Coordinator

Operations, Product

I would like more transparency into how things function. That would be huge. The documentation for...

Apr 2023
||
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Analyst/Coordinator

Product

There are a lot of redundant questionnaires that patients get asked, and unfortunately, that comes...

Apr 2023
||
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Analyst/Coordinator

Product

Asking what functionality needs aren’t being met by Epic MyChart is like asking where Windows falls...

Apr 2023
||
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Analyst/Coordinator

Operations

I am a little bitter because our last upgrade was pretty rough. There were lots of last-minute...

Apr 2023
||
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Analyst/Coordinator

Product, Value

I can't speak to what other companies do because I don't know what I don't know, at least from a...

Apr 2023
||
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Director

Product

MyChart has been very helpful for sending out messages. During COVID-19, we used the product a lot...

Apr 2023
||
(0)
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Director

Culture, Value

Epic charges for the number of users we have, so the cost goes up exponentially when we get more...

Apr 2023
||
(0)
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Director

Operations

We meet regularly with the vendor. We would like to see the vendor work a little more closely with...

Apr 2023
||
(0)
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Director

Product

I wish that MyChart had more of an explanation for patient benefits, especially on its inpatient...

Apr 2023
||
(0)
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Director

Relationship, Operations, Product

I had a problem with the system, and it took me a couple of months to figure out the issue with it....

Apr 2023
||
(0)
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VP/Other Executive

Operations, Product

It took a long time for us to fully implement MyChart. There are set Epic offerings that are...

Apr 2023
||
(0)
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VP/Other Executive

Product

The overall product is fantastic. Patients can schedule appointments, converse with providers, start...

Apr 2023
||
(0)
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VP/Other Executive

Product

We can integrate MyChart with a care coordination solution, our local HIE, and other Epic solutions....

Apr 2023
||
(0)
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VP/Other Executive

Product

MyChart is okay for end users. People really need to get a good feel for mobile devices. Not all of...

Apr 2023
||
(0)
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VP/Other Executive

Operations

Epic did a pretty good job with training. A lot of that was due to the technical support specialist...

Apr 2023
||
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Analyst/Coordinator

Relationship

A lot of times, the support people from Epic may know less than we do about their own app. There is...

Apr 2023
||
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Analyst/Coordinator

Relationship

We have a dedicated BFF from Epic for MyChart, and we have standing meetings with them.

Apr 2023
||
(0)
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Analyst/Coordinator

Product

As Epic has evolved over the years, they have given us additional tools to do different things in...

Apr 2023
||
(0)
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Manager

Product

MyChart is overall a wonderful portal for our patients. There is such a wealth of information there,...

Apr 2023
||
(0)
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Manager

Loyalty, Product

Epic is currently working on some enhancements that our providers and our patients have looked for...

Apr 2023
||
(0)
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Analyst/Coordinator

Loyalty, Operations, Product

When we first went live, MyChart was a hot mess. At this point, we have done quite a bit of legwork...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

Epic's organization is massive, and there is always somebody that can help us with something. The...

Apr 2023
||
(0)
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Analyst/Coordinator

Product, Value

MyChart gives us an immediate access point with patients. I would tell anybody that can get on...

Apr 2023
||
(0)
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Analyst/Coordinator

Culture, Value

The vendor avoids charging for every little thing. They do try to lump certain things together so...

Apr 2023
||
(0)
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Analyst/Coordinator

Product

Sometimes new technologies and new systems can be pretty daunting, so knowing that there are...

Apr 2023
||
(0)
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Manager

Culture, Culture, Value, Value

Each module has separate fees, but we get to decide which modules we want in addition to the base...

Apr 2023
||
(0)
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Manager

Product, Product

Our patients are generally happy; they say the product is easy for them to navigate. We use MyChart...

Apr 2023
||
(0)
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Physician

Relationship, Relationship, Operations, Operations

I actually posted something in the vendor’s live forum and was told to reach out to the people at my...

Apr 2023
||
(0)
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Physician

Relationship, Relationship, Operations, Operations, Product, Product

We have had different modules that have been live for so long, and they are inactive, so we can't do...

Apr 2023
||
(0)
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Physician

Loyalty, Loyalty, Product, Product, Value, Value

People who use the app and use the desktop connection are pleased with it. I have transitioned as...

Apr 2023
||
(0)
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Physician

Product, Product

I have been wanting to see some services incorporated into the app in terms of the ability to use...

Apr 2023
||
(0)
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Physician

Product, Product, Value, Value

If somebody is doing my exact same work, I would be less likely to recommend the product to them....

Apr 2023
||
(0)
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Analyst/Coordinator

Product

MyChart is a complicated app or portal to use for an end user. People don't have time to sit down...

Apr 2023
||
(0)
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Manager

Loyalty, Product

There are no big improvements we need to see with MyChart, just additional feature sets. There are...

Apr 2023
||
(0)
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Director

Product

MyChart is the most patient-friendly portal from what I am seeing. The user interface is well...

Apr 2023
||
(0)
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Director

Loyalty, Product

MyChart has a web-based version and a mobile app that is available to patients. Our patients...

Apr 2023
||
(0)
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Director

Relationship

I don't have a lot of interactions with Epic's support team, but when I do, the experience is...

Apr 2023
||
(0)
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Nurse

Relationship

The customer support team does an excellent job. They are very responsive.

Apr 2023
||
(0)
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Nurse

Relationship

If Epic identifies any kind of issue that they need to notify us about, they let us know quickly. We...

Apr 2023
||
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Nurse

Product

MyChart is such a benefit to the patient because they can see their records from anywhere. Epic also...

Apr 2023
||
(0)
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Director

Operations, Product

A lot of people, when they are using their phones, don't necessarily want to be trained on the app....

Apr 2023
||
(0)
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Director

Product, Value

Our overall experience with MyChart has been good. We are improving patient access to scheduling and...

Apr 2023
||
(0)
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Director

Product

The user interface at times is clunky. For example, sometimes when we go to hit the Send button on a...

Apr 2023
||
(0)
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VP/Other Executive

Product

MyChart continues to be foundational to our engagement strategy with our patients. MyChart is very...

Mar 2023
||
(0)
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VP/Other Executive

Relationship

Epic is a great partner. The vendor is so different from every other software vendor we work with....

Mar 2023
||
(0)
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Analyst/Coordinator

Product

We have very few problems with MyChart, but we have noticed that some Epic clients have a side note...

Mar 2023
||
(0)
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Manager

Relationship

Epic is a large company that deals with large organizations, so they are prepared to deal with sites...

Mar 2023
||
(0)
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Director

Product

MyChart seems to be working fine for us. We wish the product were a bit more nimble and required...

Mar 2023
||
(0)
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Director

Relationship, Operations

Epic has done well with support during our implementation. If there are issues or known issues, they...

Mar 2023
||
(0)
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Director

Operations, Product

The layout of MyChart is easy. In general, the interface and the user experience are...

Mar 2023
||
(0)
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Director

Product

There are some things in our organization that people like to do a lot of customization on. Epic's...

Mar 2023
||
(0)
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Director

Operations, Product

Integration with other applications is important to understand because there are so many things...

Mar 2023
||
(0)
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CMIO

Product

There are little things in Epic that are much harder or much more challenging to implement than they...

Mar 2023
||
(0)
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CMIO

Product

MyChart is very easy for patients to use. It has a very simple and intuitive look and feel for...

Mar 2023
||
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