MyChart
Filtered view: All

Subject Expert
Coray Tate
Research Director
KLAS Research Director - Coray Tate
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Product

Something I want Epic to work on for MyChart is creating an AI product to help with the notes....

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

Epic is generally slow when it comes to developments, but they are coming out with some cool things....

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

MyChart is engaging for patients. It gives them the tools and information they need, and Epic is...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

I highly recommend MyChart. There are things that could be done to improve it, but I think that...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship, Product

MyChart is part of Epic's suite of products, and Epic has their processes on how to improve it in...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Over the time we have used MyChart, there have been changes that have been helpful. One of the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

Smaller organizations inevitably have resource constraints, but Epic has nearly unlimited resources....

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

Epic generally has very structured support, and their system is already in place. We know what we...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Epic owns everything in the world, so they are always adding more things, and they have to structure...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We are pleased overall with the MyChart application and with what we are able to get out of it. We...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Some of the system's ease-of-use issues aren't inherent to the product. They are based on...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

There are some things that I have seen other customers do with MyChart that we haven't done. One...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Loyalty, Product

When MyChart is working and being used correctly and all the stars have aligned, it is pretty good....

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

Epic could make MyChart easier for nurses to use. If they were to make it easier for nurses, then it...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship, Operations

When Epic tells us about updates, those updates will happen. They also tell us about new videos and...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Operations, Product

The vendor's current training on some of MyChart's features is good. It is nice to see how Epic has...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

MyChart is easy to use. I love that patients can schedule their own appointments. They can launch...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

There are some functionalities that I would like to see from the system's remote monitoring, such as...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I haven't talked to anyone at Epic who can solve problems for me. That may be because we go through...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Patients don't have to go to more than one app to see their information, but they still have to log...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

MyChart’s ease of use for patients is a lot better these days. We are very fortunate to work with a...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic is pretty responsive. We have a lot of pie-in-the-sky ideas, but we will figure those out.

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

MyChart is much better than other solutions we have tried in terms of being able to get patients the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

MyChart is so easy to use; it is great. We have been really happy with what we have been able to do...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

We use MyChart heavily, and it is used for bidirectional messaging with the provider. In terms of...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations

Epic has done a great job of supporting us. They are really embedded in our team, and they make good...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

MyChart has its limitations, but it is probably better than the vast majority of EMRs out there.

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We would like to see more integration with processing systems for outpatient prescriptions from...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Epic has a clear vision for the product, but we sometimes struggle with the vendor's time frame for...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Product

We have excellent functionality integration with Epic. There is two-way communication with patients,...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Product, Value

I have the ability to bill for MyChart messages in certain instances. That is something that I am...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Product

There are a couple of little things in MyChart that should probably work a little bit differently....

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship

Overall, Epic is really supportive, and they really are trying to do what is best for patients.

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Young people are becoming more involved in their healthcare plans, and MyChart helps those people to...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

There is definitely more that Epic can improve for both the end users and those that are...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I have not had to reach out to the vendor specifically about MyChart, but when I generally reach out...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

Epic has said that they have a module coming out for a particular specialty, but they have been...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Product

The messaging function within MyChart is not necessarily intuitive, so we have some challenges with...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We are in very close contact with our MyChart technical support team. They are engaged with us, and...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

The forums that Epic has for development are excellent, specifically their UGM forums and their...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have not adopted all of Epic’s technology, but the available suite of products is exciting, and...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

It is really hard to test MyChart without being an actual patient. There really isn’t testing in a...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

MyChart is very good. Patients can schedule appointments and see their chart notes. Epic pushes...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

A lot of Epic’s support people are very new. They don’t have any more experience than my team with...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

MyChart’s ease of use is very high from a patient standpoint. And the product is reliable.

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

We have to build so much with Epic’s system to make it more useful to work on and also have the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

There have definitely been times when we found little things that were broken and we emailed Epic...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

An improvement I would suggest for MyChart would be allowing patients to update their personal...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

I would tell someone looking into purchasing MyChart that communicating with patients via MyChart...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Epic is very proactive at reaching out during upgrades and telling us that we are going to have a...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Most of our patients have signed up for MyChart. That shows evidence of how well the system works....

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Epic almost always tells me about issues before I even know about them. There is no comparison to Epic....

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

There are portions of MyChart where we still have to go to the web. The system's view just doesn't...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Epic is changing their MyChart approach to charging per user. That is a pretty big change that no...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

MyChart is pretty easy to use. I like that Epic has done a lot of work around incorporating a lot of...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Epic puts a lot of things under their system's menu. When we go to the main page of MyChart, there...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The only thing we have heard in the past is that there is a disconnect between MyChart and...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Epic is a very proactive vendor; they are probably the most proactive vendor that we have. We have...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Value

With MyChart, we contracted our fee up front. Epic is transparent about how they make money, and...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

The benefits of MyChart are in the patient experience and in patient care. Those benefits come with...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Our organization’s IT resources have pretty much been focused on trying to get ready for Hyperdrive....

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

As a patient, I find that the product isn't perfect for someone who is highly sophisticated.

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

MyChart is an industry-leading tool, and the downside is that we have not been able to adopt all the...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic doesn’t promise us everything. They are pretty clear about telling us what they can't do and...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Value, Value

During the COVID-19 pandemic, Epic did things that any company could have tacked on charges for....

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Product, Product

Epic shines well in interoperability. They have spoken to Congress about what is required for...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Operations, Operations, Product, Product

In the future, we would like less effort from our technical team to work on problematic parts of...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Loyalty, Product, Product

MyChart will always be evolving. Epic does all these cool things, but we have started to have more...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

From the executive level of MyChart, execution is difficult, but there is a lot of good intent. Epic...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product

There is backlash in the clinical world when it comes to MyChart. MyChart is overwhelming clinics,...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value, Value

We have saved a lot of money from paperless billing alone through the automation of things MyChart...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Once our users get the hang of MyChart, they love it. But I have had patients that couldn't figure...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We had to supplement MyChart with other products to get some of the outcomes we wanted. We added SMS...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I would tell a peer considering MyChart about the self-service capabilities that patients and their...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I want Epic to continue to review the proxy functionality. Because of our institution, it is not...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

We get our bang for our buck out of MyChart. MyChart is configurable to meet the patient's needs,...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product, Value

Being simple is best. Healthcare is really about getting the patient in the door, making sure we are...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We haven't had any hiccups or major issues with our partners at Epic. They are still engaged. We...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I haven’t heard anything bad about MyChart. Even my mother can use it, and she is not tech savvy at...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Epic does a lot of updates, and we get everything. The product makes us aware of updates.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic is very timely in getting back to us about issues. If I create a ticket, the vendor is right...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Using MyChart, patients can message their provider, schedule or cancel appointments, talk to a...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Relationship, Product

There is talk about doing more with bots. Epic is working on processes to use AI to go through...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Epic has been doing good enhancements on MyChart. We have the best product in the market; we are stable....

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

We want to do patient check-ins through MyChart by automating the whole process for them. We are...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

It is not easy to queue and send bulk text messages to patients who are on MyChart.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

The training was really good. The workflow, best practices, and use cases were where Epic failed; it...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product, Value

Not all my patients use MyChart, but those who want to have found it very useful. I have yet to come...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Value

Not all patients are willing to sign up for MyChart, and even when we tell patients that it is not...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We would like an increase in the ability of patients to do more with MyChart. For instance, on the...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We like the ability for patients to fill out a lot of documentation themselves ahead of a visit....

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

MyChart is nice for the patient because they can see a lot of information in there. The patient can...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product, Value

I like that patients can use MyChart to sign in to their appointments. They can also use the system...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

The problem with MyChart is that it is a little challenging for our older patients. Those patients...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations

When we first started with the product, Epic had people who would come out every so often to help us...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

I would like more transparency into how things function. That would be huge. The documentation for...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

There are a lot of redundant questionnaires that patients get asked, and unfortunately, that comes...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Asking what functionality needs aren’t being met by Epic MyChart is like asking where Windows falls...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

I am a little bitter because our last upgrade was pretty rough. There were lots of last-minute...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

I can't speak to what other companies do because I don't know what I don't know, at least from a...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

MyChart has been very helpful for sending out messages. During COVID-19, we used the product a lot...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

Epic charges for the number of users we have, so the cost goes up exponentially when we get more...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We meet regularly with the vendor. We would like to see the vendor work a little more closely with...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I wish that MyChart had more of an explanation for patient benefits, especially on its inpatient...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

I had a problem with the system, and it took me a couple of months to figure out the issue with it....

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

It took a long time for us to fully implement MyChart. There are set Epic offerings that are...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The overall product is fantastic. Patients can schedule appointments, converse with providers, start...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We can integrate MyChart with a care coordination solution, our local HIE, and other Epic solutions....

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

MyChart is okay for end users. People really need to get a good feel for mobile devices. Not all of...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

Epic did a pretty good job with training. A lot of that was due to the technical support specialist...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

A lot of times, the support people from Epic may know less than we do about their own app. There is...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We have a dedicated BFF from Epic for MyChart, and we have standing meetings with them.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

As Epic has evolved over the years, they have given us additional tools to do different things in...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

MyChart is overall a wonderful portal for our patients. There is such a wealth of information there,...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Epic is currently working on some enhancements that our providers and our patients have looked for...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Operations, Product

When we first went live, MyChart was a hot mess. At this point, we have done quite a bit of legwork...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

Epic's organization is massive, and there is always somebody that can help us with something. The...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

MyChart gives us an immediate access point with patients. I would tell anybody that can get on...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Value

The vendor avoids charging for every little thing. They do try to lump certain things together so...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Sometimes new technologies and new systems can be pretty daunting, so knowing that there are...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Culture, Value, Value

Each module has separate fees, but we get to decide which modules we want in addition to the base...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product

Our patients are generally happy; they say the product is easy for them to navigate. We use MyChart...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Relationship, Operations, Operations

I actually posted something in the vendor’s live forum and was told to reach out to the people at my...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Relationship, Operations, Operations, Product, Product

We have had different modules that have been live for so long, and they are inactive, so we can't do...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Loyalty, Product, Product, Value, Value

People who use the app and use the desktop connection are pleased with it. I have transitioned as...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product, Product

I have been wanting to see some services incorporated into the app in terms of the ability to use...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product, Product, Value, Value

If somebody is doing my exact same work, I would be less likely to recommend the product to them....

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

MyChart is a complicated app or portal to use for an end user. People don't have time to sit down...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

There are no big improvements we need to see with MyChart, just additional feature sets. There are...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

MyChart is the most patient-friendly portal from what I am seeing. The user interface is well...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

MyChart has a web-based version and a mobile app that is available to patients. Our patients...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I don't have a lot of interactions with Epic's support team, but when I do, the experience is...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

The customer support team does an excellent job. They are very responsive.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

If Epic identifies any kind of issue that they need to notify us about, they let us know quickly. We...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

MyChart is such a benefit to the patient because they can see their records from anywhere. Epic also...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

A lot of people, when they are using their phones, don't necessarily want to be trained on the app....

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

Our overall experience with MyChart has been good. We are improving patient access to scheduling and...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The user interface at times is clunky. For example, sometimes when we go to hit the Send button on a...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

MyChart continues to be foundational to our engagement strategy with our patients. MyChart is very...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Epic is a great partner. The vendor is so different from every other software vendor we work with....

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We have very few problems with MyChart, but we have noticed that some Epic clients have a side note...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic is a large company that deals with large organizations, so they are prepared to deal with sites...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

MyChart seems to be working fine for us. We wish the product were a bit more nimble and required...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Epic has done well with support during our implementation. If there are issues or known issues, they...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

The layout of MyChart is easy. In general, the interface and the user experience are...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There are some things in our organization that people like to do a lot of customization on. Epic's...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Integration with other applications is important to understand because there are so many things...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

There are little things in Epic that are much harder or much more challenging to implement than they...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

MyChart is very easy for patients to use. It has a very simple and intuitive look and feel for...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product, Value

I like that Epic went with an open structure. The system gives patients data transparency by...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Operations, Product

I don't like the heavy customizations within the portal. We can’t leverage any of the prebuilt...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I like that patients have access to information quicker, and there are good and bad things about...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

MyChart is sometimes difficult for older folks to use, but that is because older folks tend to...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

MyChart functions very well because it also connects with other Epic systems. Patients can see their...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

MyChart is pretty user friendly if the user is a pretty techy person. That is just the general...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

MyChart’s user interface has continued to improve and develop to become fairly simple and intuitive.

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Most of the support people that get assigned to us are young, and that is a challenge. If we get a...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

MyChart is a helpful tool; I like having my healthcare information in one place.

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Epic should make the process of closing a field in the system consistent. Some fields need us to hit...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

There are benefits to MyChart for most stakeholders, but the benefits are different for patients and...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product, Value

There is always room for MyChart to improve. Our biggest needs stem from the COVID-19 pandemic. We...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

I find MyChart convenient because the majority of the providers that I have to see are within my own...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

We have had complications with our Epic build. Trying to get builds done and get builds approved is...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Product

We see problems because people these days live in a world of instant communication. There is often...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

Because more data is being made available in MyChart, the system highlights some long-standing...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

I love MyChart. MyChart is easy for tech-savvy patients but less easy for those who struggle with...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

Epic’s delivery timeline is not always what we hope, but they are not like Elon Musk. The vendor...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

There are a lot of big changes going on in MyChart. Epic is a little slow in keeping up with our...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The vendor doesn't do a lot of the training for users, but they provide a lot of training for the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The functionality that MyChart provides in terms of being able to make appointments, pay bills, see...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product, Value

Epic is pretty responsive and continues to develop important new solutions and other tools that are...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

We are wrestling with the 21st Century Cures Act and record release policy. Releasing chart notes...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Product

Epic has had staffing challenges in the last year just like the rest of the world. One thing that...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

We are heavy users of MyChart. A large percentage of our patients have MyChart accounts, and we have...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Epic is not perfect, but I have tremendous respect for them and their attempts to do a great job of...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

MyChart is easy for patients to use. My only complaint is that sometimes things go to patients...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We do video visits on MyChart, and the satisfaction is comparatively low because sometimes the video...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I have an Epic trainer and expert assigned to my department who is very responsive. The support from...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

I want to send QR codes to patient education videos through MyChart. We have not done group visits...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Some examples of quantifiable outcomes with MyChart are outreach, campaign scheduling patients for...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Epic should create a campaign targeting physicians in the clinic to register patients for their...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The older a patient is, the more difficult it is for them to use MyChart. The ease of use is better...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I used MyChart as a patient, and it was very easy to use. MyChart contains all of the information...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We get some feedback from patients when they have to adjust to changes in MyChart. There are usually...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Epic has done a great job keeping up with everything, especially with the requirements for the 21st...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

If there are any identified issues, even if they don't affect us, Epic calls us to ensure that...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

MyChart is not nimble. On my side of things, I can't put in specific things; patients see only what...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Operations, Product

Upgrades to MyChart drive me crazy. Epic rolls them out, and then the upgrades change my screen and...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship, Product

Epic is a slow-moving wheel. They prioritize organizations according to size. Epic is not responsive...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

We have our own internal people assigned to us through Epic, and they are pretty responsive and...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

I don't have any knowledge of any executive involvement from Epic. I would go through my Epic tech...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

MyChart is a pretty nice solution for user-facing software. MyChart does multiple things, such as...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic is too big for us to get involvement from C-level people. Some different teams are meeting with...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

Our next step is to try to figure out whether we can use the system's self-scheduling functionality...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty

Things with MyChart are going really well. We are planning on adding some more of the self-selection...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

MyChart is fully rolled out in all of our markets. And we are using automatic enrollment with an...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

MyChart is not really something that we use; it is something that patients use. We don't have a ton...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

MyChart does have new technology, like things for texting. We use the product for text reminders,...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Epic has changed how they charge us for MyChart. They are now charging us per user, and that method...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

If Epic could allow us to customize MyChart better, we could be more competitive and wouldn’t need a...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Epic has done a good job of offering a lot of patient tools. They also do well with their ability to...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

MyChart has been a huge help, but sometimes it can be an issue because the results for patients come...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

The resources that Epic provides us with are highly satisfactory, but the way that we implement...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles
View All Reports
Related Reports