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User Commentary

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VP/Other Executive

Functionality and Upgrades

The system is very user friendly. I especially like how easy the refill process is. Also, the lab...

Jan 2021
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VP/Other Executive

Functionality and Upgrades

There are some parts of the interface that could be more intuitive. Our work doesn’t always flow perfectly....

Jan 2021
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VP/Other Executive

Future Outlook

The product that Epic users for video visits works well when it works. However, we have run into a...

Jan 2021
 Helpful

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CMIO

Functionality and Upgrades

With our virtual visits and video platform, MyChart has made it nice to be able to communicate more...

Jan 2021
 Helpful

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CMIO

Functionality and Upgrades

MyChart is fully integrated. The only complaint I have is that it can definitely get busy. There is...

Jan 2021
 Helpful

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CMIO

Functionality and Upgrades

Right now, we are getting a ton of calls because everybody is sick. MyChart has really helped us...

Jan 2021
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VP/Other Executive

Technology

One of the things that Epic has done this year with COVID-19 is build out what they call their Epic...

Jan 2021
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VP/Other Executive

Functionality and Upgrades

We want our patients to use MyChart and get all of their information from it. We also want to use it...

Jan 2021
 Helpful

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Director

ROI / Cost (care and feeding)

For MyChart to meet every single goal that we have for functionality, we would have to buy our own...

Jan 2021
 Helpful

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Physician

Functionality and Upgrades

When we were trying to increase our enrollment, we had an organizational goal for our providers to...

Jan 2021
 Helpful

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Physician

Functionality and Upgrades

The product lacks language translation abilities. For example, if we want to add an after-visit...

Jan 2021
 Helpful

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Director

Future Outlook

MyChart is getting better, but Epic still needs to work on delivering new technology. To forecast...

Jan 2021
 Helpful

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CNIO

Service and Support

Epic was just fabulous during the COVID-19 crisis. Epic provided resources to assist with the rapid...

Dec 2020
 Helpful

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CNO

Functionality and Upgrades

Getting patient-generated information into MyChart is spotty. Sometimes it comes in, and other times...

Dec 2020
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CNO

Service and Support

We do not get much help from Epic in measuring outcomes from our efforts, and we are not great at...

Dec 2020
 Helpful

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CNO

Functionality and Upgrades

If the rest of Epic's software were as well thought out as MyChart is, there would be so many happy...

Dec 2020
 Helpful

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Manager

Functionality and Upgrades

COVID-19 has made it necessary to expand as many tools as we can to communicate with our patients....

Dec 2020
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Manager

Implementation and Training

There are definitely advantages to MyChart. The providers are a little bit older, so they struggle a...

Dec 2020
 Helpful

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Physician

Functionality and Upgrades

Sometimes when I have an issue and have to call Epic, they aren't always aware of how to fix the...

Dec 2020
 Helpful

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Manager

Functionality and Upgrades

MyChart works great. I was a former MyChart user, and we can build that into a wonderful product. We...

Dec 2020
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CIO

Future Outlook

Part of the reason we bought the system originally was because Epic's patient engagement was so far...

Dec 2020
 Helpful

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Director

Technology

From a patient perspective, Epic does make MyChart fairly intuitive. There is a gap because our...

Nov 2020
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Director

Other Observations & Comments

There is work to be done for nonestablished patients. Epic has started focusing on that, but we have...

Nov 2020
 Helpful

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Director

Service and Support

The resources and staff at Epic have been very good. Epic's responsiveness has been excellent. We...

Nov 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

Epic has kept their promises. I would definitely give them an A rating. We are not nickel-and-dimed....

Nov 2020
 Helpful

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Manager

Implementation and Training

Epic’s implementation was on point, and the training was of really great quality. The ongoing...

Nov 2020
 Helpful

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Manager

Service and Support

Epic’s support is just always there. We can call and ask a question or log a ticket, and we get...

Nov 2020
 Helpful

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Manager

Functionality and Upgrades

I would absolutely buy the product again. It is a good product and much better than what we had before....

Nov 2020
 Helpful

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Manager

Functionality and Upgrades

One thing that needs improvement is how Epic does releases. A lot of the time, the upgrades just...

Nov 2020
 Helpful

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Manager

Functionality and Upgrades

In MyChart, there is a utilization report that gives us some data, but there isn't good information...

Nov 2020
 Helpful

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Manager

Implementation and Training

Epic could improve their training. We want easier access to training guides and training videos. We...

Nov 2020
 Helpful

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Manager

Functionality and Upgrades

The workflow is not there. I have seen other systems do a better job. The problem could be the way...

Nov 2020
 Helpful

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CMIO

Other Observations & Comments

Welcome on an iPad is pretty much just forms and electronic signatures. We don’t take payments and...

Nov 2020
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CMIO

Relationship

We wish there were more promises, but the vendor does keep the ones they make.

Nov 2020
 Helpful

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CMIO

Interfacing and Integration

The key is integration. The system fits well in the continuum of the patient experience and over...

Nov 2020
 Helpful

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Manager

Functionality and Upgrades

We try to help our patients access MyChart so that they can open the software on their end. A lot of...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

With COVID-19, the vendor showed us how easy the solution is to use. Now more than ever, patients...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

MyChart helps tie together a lot of the care gaps that we often talk about so that patients are...

Oct 2020
 Helpful

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Manager

Implementation and Training

We have a robust Epic team that is on-site at our health system so that the team can troubleshoot...

Oct 2020
 Helpful

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Manager

Technology

MyChart helps so much from a care coordination standpoint and helps make patients the owners of...

Oct 2020
 Helpful

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Director

Technology

Epic did some work on a self-triage tool in MyChart that will be useful for COVID-19. We haven't...

Oct 2020
 Helpful

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Director

Interfacing and Integration

Interoperability is a weak point for Epic. They don't support too much interoperability.

Oct 2020
 Helpful

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Director

Functionality and Upgrades

Epic has added a lot of functionality to MyChart. It has become more and more complex to navigate....

Oct 2020
 Helpful

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Director

Service and Support

Support for MyChart is included, and Epic does a pretty good job of supporting us and answering our...

Oct 2020
 Helpful

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CIO

Functionality and Upgrades

We have been live with MyChart for a long time, and we are extremely happy with Epic’s progress and...

Oct 2020
 Helpful

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CIO

Functionality and Upgrades

Epic could continue to expand telehealth capabilities to support patients who don’t have a MyChart...

Oct 2020
 Helpful

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CIO

Service and Support

Through COVID-19, Epic has been absolutely wonderful. They have sent out weekly resource guides with...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

MyChart is absolutely part of our long-term plans. Since COVID-19 started, we haven't wanted to pass...

Sep 2020
 Helpful

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Manager

Functionality and Upgrades

In MyChart, we see a lot of pediatric and teenage patients who need to have forms to carry EpiPens...

Sep 2020
 Helpful

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Manager

Service and Support

The only time that Epic gives us support for anything is when we put in a ticket. There is no...

Sep 2020
 Helpful

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Manager

Service and Support

MyChart takes a long time to register and bring up patients. In MyChart, if we can't get the...

Sep 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

We are stuck with a low percentage of patient calls through MyChart. Of those calls, 90% are...

Sep 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

Incorporating texting would be pretty key. Even though patients can click on icons in the app, they...

Sep 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

Many of our issues are about prioritizing projects. Often the issues are a symptom of operational...

Sep 2020
 Helpful

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VP/Other Executive

Service and Support

Epic provides guidance on how to do things, but their help is more about functionality than...

Sep 2020
 Helpful

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Analyst/Coordinator

Service and Support

Epic has worked with our organization to release a care companion workflow which would allow us to...

Sep 2020
 Helpful

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Analyst/Coordinator

Interfacing and Integration

MyChart is great with integration and interoperability. Epic is very big on making sure that we push...

Sep 2020
 Helpful

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Manager

Future Outlook

Through MyChart, people are reaching out to us too much. I need more employees to walk people...

Aug 2020
 Helpful

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Manager

Implementation and Training

In terms of initial training, if we go in and get certified, the training doesn’t tell us...

Aug 2020
 Helpful

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Manager

Relationship

When it comes to Epic’s executive involvement, I want to say that they dropped the ball, but that is...

Aug 2020
 Helpful

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Manager

Relationship

Epic is really good at driving tangible outcomes. My likelihood to recommend them is high. They are...

Aug 2020
 Helpful

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Manager

Relationship

We do quarterly upgrades, and new technology is delivered pretty quickly. I don’t think Epic is that...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

We are really happy with MyChart. It is really easy. There have been a lot of dedicated prioritized...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

MyChart works very well. The system works in the way that Epic said it would work as long as we have...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

MyChart is a great patient portal. We don't hear a lot of complaints, and the usability is...

Jul 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

Epic nickel-and-dimes us. Their fee scales are all over the place. We have stopped using some Epic...

Jul 2020
 Helpful

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CMIO

ROI / Cost (care and feeding)

When it comes to MyChart, we get charged anytime a patient signs up, and we get charged every time...

Jul 2020
 Helpful

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CMIO

Future Outlook

I anticipate that we are going to be able to give an even higher score a year from now when it comes...

Jul 2020
 Helpful

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CMIO

Functionality and Upgrades

In terms of the actual EMR and the EMR functionality, Epic is doing more work. In my view, the...

Jul 2020
 Helpful

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Director

Functionality and Upgrades

MyChart is great. There isn't much that is bad about it. The usability is excellent. It is user...

Jul 2020
 Helpful

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Director

ROI / Cost (care and feeding)

I feel like Epic nickel-and-dimes us. Their fees differ depending on the system and are all over the...

Jul 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

MyChart is moving toward consumer-expected technologies. As the consumer world with technology has...

Jul 2020
 Helpful

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VP/Other Executive

Future Outlook

There is a lot of good underway at Epic, and COVID-19 has really helped to jump-start great...

Jul 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

I have to remind my own people about MyChart. The future is patient portals. The majority of our...

Jul 2020
 Helpful

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Director

Functionality and Upgrades

The system is very intuitive. Families don't necessarily have to be trained on how to use MyChart....

Jul 2020
 Helpful

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Director

Service and Support

Epic assigns us a specific representative for our institution. We have one representative for...

Jul 2020
 Helpful

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Director

Functionality and Upgrades

We have really been able to implement some cool features with MyChart that make it easier for...

Jul 2020
 Helpful

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Director

Functionality and Upgrades

The system has a lot of functionality that is available for patients and families. MyChart lets...

Jul 2020
 Helpful

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Director

Relationship

The vendor has done extremely well in supporting us throughout the COVID-19 crisis. They are sending...

Jul 2020
 Helpful

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Director

Future Outlook

I don't expect that our satisfaction will be any lower over the next 12 months. Epic is going in the...

Jul 2020
 Helpful

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CEO/President

Functionality and Upgrades

One of the things I really like about Epic is having the same platform throughout our whole...

Jul 2020
 Helpful

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Director

Functionality and Upgrades

I generally have a positive view of MyChart. It gives us a portal for patients to go in to and post...

Jun 2020
 Helpful

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Director

Interfacing and Integration

One thing that isn't going well with MyChart is its integration with other applications. I want...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

MyChart was a major reason for us choosing Epic. The portal is so much better than any other portal,...

Jun 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

When we have an issue with our help desk, someone addresses it and gets us a response back very...

Jun 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

I don't think the system is as robust as it could be. Some of that is just because of what we...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

Epic has been all over telehealth. We have a very robust telehealth program and great tool set...

Jun 2020
 Helpful

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CMIO

Service and Support

We have been working with Epic closely during the pandemic, and they have been very supportive and...

Jun 2020
 Helpful

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CMIO

Service and Support

For the most part, Epic has been proactive during the COVID-19 crisis. They have been aggressive in...

Jun 2020
 Helpful

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CMIO

Future Outlook

Epic is part of our long-term plans. It is virtually impossible to say that Epic has kept all of...

Jun 2020
 Helpful

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CMIO

ROI / Cost (care and feeding)

When we look at where the money actually goes toward the platform itself, we definitely are getting...

Jun 2020
 Helpful

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CMIO

Implementation and Training

The initial and ongoing trainings are largely the responsibility of the organization in partnership...

Jun 2020
 Helpful

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CMIO

Functionality and Upgrades

We have not been successful in developing the product at our organization yet. We were working with...

Jun 2020
 Helpful

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CMIO

Interfacing and Integration

Integration is one of the primary drivers in our decision to purchase the Epic product. The system...

Jun 2020
 Helpful

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CMIO

Relationship

During the implementation phase, Epic’s executive involvement was extremely high. The executive...

Jun 2020
 Helpful

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CMIO

Functionality and Upgrades

We have had major issues with billing and reimbursement on the product. That is a tangible outcome...

Jun 2020
 Helpful

 or  to see details.

CMIO

Relationship

The vendor gets things done and keeps their promises. We wanted to do a more rapid implementation of...

Jun 2020
 Helpful

 or  to see details.

CMIO

Functionality and Upgrades

The vendor has lots of opportunities to improve the ease of use for end users. The system is still...

Jun 2020
 Helpful

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CMIO

ROI / Cost (care and feeding)

We spend a lot of money with Epic, and they provide us with a lot of things. When it comes to adding...

Jun 2020
 Helpful

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Director

Interfacing and Integration

MyChart is pretty useful. The interoperability and integration are fantastic. I am satisfied with MyChart....

Jun 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

I definitely like MyChart. It is fantastic. MyChart definitely drives tangible outcomes for us by...

Jun 2020
 Helpful

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Director

Relationship

The vendor’s executives have been really involved. We are not getting nickel-and-dimed.

Jun 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

We have always been strong proponents of MyChart. It has a pretty big place operationally in our...

Jun 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

The shift with COVID-19 has forced us to adopt virtual video offerings a lot more quickly. Epic has...

Jun 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

Our relationship with Epic is healthy. The tools are expensive, but they provide a lot of value. If...

Jun 2020
 Helpful

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VP/Other Executive

Relationship

The magic of Epic is their partnership as a vendor. They are the only vendor that, without...

Jun 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

Epic could make innovations more quickly. Epic is capable, and they know how to innovate; I just...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

I enjoy the patient portal, and one of my goals for the next year is to reengage our patients with...

May 2020
 Helpful

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Manager

Technology

Epic has done a phenomenal job of expanding their outreach to their customers. We are looking...

May 2020
 Helpful

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Manager

Functionality and Upgrades

Epic is Epic. MyChart is a good tool, but there are so many different ways to do things. Everybody...

May 2020
 Helpful

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Manager

Implementation and Training

For ongoing training, it seems like Epic makes changes and then sends us a tip sheet. That is not...

May 2020
 Helpful

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Manager

Functionality and Upgrades

I have made some suggestions. For example, different departments can accidentally cancel our...

May 2020
 Helpful

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Manager

Functionality and Upgrades

I rate Epic highly. The system has issues, but it serves a purpose, and everybody in the free world...

May 2020
 Helpful

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CMIO

Service and Support

One of the hot topics right now is the use of MyChart to create virtual visits and virtual...

Apr 2020
 Helpful

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CMIO

ROI / Cost (care and feeding)

I would absolutely buy MyChart again. It is one of my favorite products. Epic doesn’t charge for...

Apr 2020
 Helpful

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CMIO

Implementation and Training

In terms of the ongoing training for MyChart, I think it is pretty good. What is tricky about...

Apr 2020
 Helpful

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CMIO

Other Observations & Comments

MyChart is a preferred product overall. I think most of the limitations on it are actually more on...

Apr 2020
 Helpful

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CMIO

Service and Support

With the ongoing support for MyChart, I generally feel that our questions get answered fairly...

Apr 2020
 Helpful

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CMIO

Other Observations & Comments

Some of the things that are really needed for promoting interoperability, like the autorelease rules...

Apr 2020
 Helpful

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CMIO

Functionality and Upgrades

I love MyChart. It is very good. The only limitations are really some of the things that require...

Apr 2020
 Helpful

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CMIO

Other Observations & Comments

This is almost not really a criticism of Epic, but the executives are kind of less involved with the...

Apr 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We have had some great quality outcomes with MyChart, and that really is due to the technology and...

Apr 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The system has the basic patient engagement tools, but we really need some advancements to make...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system works as it was promoted, and I have noticed a lot of focus on the development that has...

Apr 2020
 Helpful

 or  to see details.

Manager

Future Outlook

Things have been pretty slow with MyChart. It is really tough getting the parents to be proxy in the...

Apr 2020
 Helpful

 or  to see details.

Manager

Service and Support

Epic has been doing pretty good with preparing us for new developments that are coming. Although we...

Apr 2020
 Helpful

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CIO

ROI / Cost (care and feeding)

I don’t think Epic nickel-and-dimes. The CFO might have something different to say, but I think...

Mar 2020
 Helpful

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CIO

Functionality and Upgrades

Epic’s upgrades have been good. We were able to do this latest quarterly update in under 30 minutes.

Mar 2020
 Helpful

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CIO

Functionality and Upgrades

I use MyChart all the time, and it works. MyChart is very effective, and all of Epic's systems...

Mar 2020
 Helpful

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CIO

Relationship

Unlike other vendors, Epic actually schedules a call with me regularly to talk about things,...

Mar 2020
 Helpful

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CIO

Relationship

I only have to go up the channels so high, but I would rate Epic’s executive involvement very high.

Mar 2020
 Helpful

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CIO

Functionality and Upgrades

I tell everybody that if they think they can afford Epic, Epic is the way to go. Not every...

Mar 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

We have successful upgrades because Epic puts a lot of work into them. Epic is always developing the...

Feb 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

MyChart is one of our forms of communication with patients. We send information to them about health...

Feb 2020
 Helpful

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VP/Other Executive

Technology

We are doing a lot of telemedicine through MyChart. We schedule eVisits, and we also do video...

Feb 2020
 Helpful

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CMIO

Future Outlook

We initially really struggled with our Epic support and our internal analyst support, but MyChart is...

Jan 2020
 Helpful

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CMIO

Functionality and Upgrades

I am very satisfied overall, but there is room for improvement with the usability and the ability to...

Jan 2020
 Helpful

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CMIO

Functionality and Upgrades

The system absolutely meets our functionality needs. All of that functionality is there, but we just...

Jan 2020
 Helpful

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Manager

Implementation and Training

Every time we upgrade the system, the changes take a while to learn. Epic updates the system and...

Jan 2020
 Helpful

 or  to see details.

Manager

Relationship

We have people that vary in age, and they all find the system easy to use. We can call the vendor...

Jan 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

We would like the vendor to provide more at-the-elbow support after go-lives. It would be helpful if...

Jan 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The system doesn't work exactly as it was advertised, but I don't think that the vendor overpromised...

Jan 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

The vendor does come out with new technology, but the releases are slow and on Epic's terms.

Jan 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

I would like Epic to engage with clinicians more than they do now. Doing that would allow the system...

Jan 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The system helps to drive tangible outcomes. By leaps and bounds, the EMR is so much better than a...

Jan 2020
 Helpful

 or  to see details.

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Related Reports View All Reports

Patient Engagement Summit 2019: White Paper
February 2020
Patient Engagement 2019: Current and Future Trends in Vendor Selection
February 2019
Patient Engagement Keystone Summit White Paper
November 2018



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