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MyChart Commentary
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Coray Tate
VP of Engagement
KLAS VP of Engagement - Coray Tate
 
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User Commentary

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VP/Other Executive

Product

Based on the feedback we hear from our patients and the adoption we have seen, the ease of use of...

Feb 2025
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Manager

Product

We need a better way to get reports from the system. I think we are just working through that on our...

Feb 2025
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Manager

Relationship, Product

When we work with Epic on an HIM level, my colleagues are very happy with Epic. MyChart's logic is...

Feb 2025
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Director

Product

The vendor's strength is their industry-standard patient portal, which should enable patients to be...

Feb 2025
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Director

Product

The system needs more improvement in terms of patient experience and usability as more features are...

Feb 2025
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Analyst/Coordinator

Product

MyChart’s communication preferences could improve, particularly the selection process. Toggling them...

Feb 2025
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Analyst/Coordinator

Product

As an organization, we still have a problem with getting our user groups to understand that the...

Feb 2025
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Analyst/Coordinator

Product

The majority of the time, patients get way too many communications from MyChart. They have...

Feb 2025
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Analyst/Coordinator

Product

From the MyChart mobile app, patients have access to almost everything they can access from the...

Feb 2025
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Analyst/Coordinator

Product

Of all the patient portals I have ever used as a patient, MyChart has been the easiest to navigate....

Feb 2025
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Director

Relationship, Operations, Product

I wish that Epic would focus more on our facility's specific workflows. Sometimes we feel like our...

Feb 2025
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Director

Product

The navigation UI could use some improvements. We have gotten feedback that the menu layout on...

Feb 2025
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CIO

Culture, Relationship

Epic is a Unicorn. They have high integrity. They know the market. They don't ever try to push...

Feb 2025
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CIO

Product

There are some opportunities on usability. The system is a bit over-featured at times, with over...

Feb 2025
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CIO

Product

MyChart is a best-in-the-industry patient portal. We have done a lot with it.

Feb 2025
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CIO

Relationship, Operations

We have been customers for a long time, so although we are working on some changes to MyChart, we...

Jan 2025
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CIO

Loyalty

Epic tries to really play their new technology up. Epic continues to roll out new technology. We...

Jan 2025
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CIO

Operations

In terms of training, everybody on our side knows the MyChart software. But there are times when we...

Jan 2025
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Analyst/Coordinator

Relationship

Epic's support team is pretty solid and good. The support is specific to the analysts probably in...

Jan 2025
||
(0)
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Analyst/Coordinator

Operations

Epic’s implementation for MyChart was awesome. Epic is pretty good at delivering outcomes from...

Jan 2025
||
(0)
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VP/Other Executive

Product, Value

Our patients love MyChart. We can't keep up with Epic’s rate of providing new technology. Our...

Dec 2024
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Physician

Loyalty, Product

MyChart is a patient portal, and there is a lot of stuff we would like to be able to do with patient...

Dec 2024
||
(0)
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Physician

Relationship

Epic does have a habit, since they have gotten so big, of having customers interact with their...

Dec 2024
||
(0)
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Physician

Relationship, Operations, Product

Epic is a good company trying to do the right thing, and they do the best that can be done in the...

Dec 2024
||
(0)
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Physician

Value

Epic’s charging all makes sense; they don't charge for every little thing. There are probably going...

Dec 2024
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Physician

Product

I have been using MyChart daily for many years, and it is easy to use. Epic and our organization...

Dec 2024
||
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When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Epic “complete look” provides a high-level analysis of the key products that make up Epic’s enterprise suite. (Other reports in the series do the same for Altera Digital Health [Allscripts] , Evident , MEDITECH , and Oracle Health [Cerner] .)
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Patient Engagement Ecosystem 2023
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Amid the pressures of today’s economic environment, healthcare organizations are investing heavily in patient engagement technology to help reduce costs, alleviate staffing challenges, and consolidate technology in other areas. Both provider and payer organizations seek to understand what patient engagement capabilities vendors offer that can meet their core needs. This study (along with additional deep-dive content that previously was published on KLAS’ website, now available under the "Full Report" download) is an update to KLAS’ 2021 report and shows which vendors report the broadest capability sets, which vendors have made the most progress over the last two years, and how the industry as a whole has matured. For reader ease, links to relevant online content are provided where applicable. Note that the data in this study is based primarily on vendor-reported information, accompanied by a limited amount of KLAS performance data.
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Independent Ambulatory Patient Portals 2023
28 February 23    |   Alex McIntosh and Coray Tate
Patient portals (tools used by healthcare providers to engage with patients) can greatly influence a patient’s ability to seek and receive care. Since the outbreak of COVID-19, healthcare organizations have become keenly interested in technology that gives patients ownership of their health and enhances office efficiencies. Though KLAS has historically looked at how portals perform in the IDN setting, this report examines the experience of customers in the independent ambulatory space (clinics not owned by a hospital/health system) to share their perspective and help other such organizations understand portals’ impact on patient care.



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