Patient Engagement Ecosystem 2023
13 July 23
| Adam Cherrington and Dan Czech
Amid the pressures of today’s economic environment, healthcare organizations are investing heavily in patient engagement technology to help reduce costs, alleviate staffing challenges, and consolidate technology in other areas. Both provider and payer organizations seek to understand what patient engagement capabilities vendors offer that can meet their core needs. This study (along with additional deep-dive content that will be published on KLAS’ website) is an update to KLAS’ 2021 report and shows which vendors report the broadest capability sets, which vendors have made the most progress over the last two years, and how the industry as a whole has matured. For reader ease, links to relevant online content are provided where applicable. Note that the data in this study is based primarily on vendor-reported information, accompanied by a limited amount of KLAS performance data.
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Director
Loyalty, Product, Value
Overall, things seem to be going very well. However, I think there is...
Director
Relationship, Product
We have made some changes to Welcome. The changes haven't been super...
Director
Product, Value
There is simply confusion in the healthcare insurance space and the...
Director
Loyalty, Product
Our organization is not going to change how Epic does their upgrades....
Director
Loyalty, Value
There is an opportunity in the industry to better understand that...
Director
Relationship, Product
Epic does an excellent job of customizing Welcome to patient and...
Director
Relationship
Epic is a little naïve in assuming that all health systems can keep up...
Director
Value
From a payment expectation perspective, we really are focusing on...
VP/Other Executive
Product
Epic has made Welcome more seamless with MyChart. People can fill out...
VP/Other Executive
Product
Welcome has a couple of different functionalities that we take...