Welcome Commentary
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Subject Expert
Trey Dye
Research Director
Commentary Summary
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User Commentary
Product
Welcome offers the patients a self-service approach to registration when they come in the door....
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Relationship, Operations, Product
Welcome needs some additional time and development from Epic; it doesn't always follow what is...
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Loyalty, Product, Value
Overall, things seem to be going very well. However, I think there is an opportunity to be more...
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Relationship, Product
We have made some changes to Welcome. The changes haven't been super big, but Epic has been very supportive....
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Product, Value
There is simply confusion in the healthcare insurance space and the self-pay space. Nobody thinks...
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Loyalty, Product
Our organization is not going to change how Epic does their upgrades. The community is huge, so Epic...
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Loyalty, Value
There is an opportunity in the industry to better understand that Welcome isn't going to solve our...
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Relationship, Product
Epic does an excellent job of customizing Welcome to patient and organizational wants and needs,...
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Relationship
Epic is a little naïve in assuming that all health systems can keep up with their updates. At a...
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Value
From a payment expectation perspective, we really are focusing on preservice payment, and trying to...
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Product
Epic has made Welcome more seamless with MyChart. People can fill out questionnaires within MyChart,...
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Product
Welcome has a couple of different functionalities that we take advantage of; we use our check-in...
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Loyalty, Product
Epic could improve Welcome by moving a button. I know that sounds ridiculous, but there is a green...
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Product
Welcome is very multifaceted. We have transitioned all our clinical OpTime OR consent forms as well...
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Product
We encourage patients to check in from home on their phone or laptop if they don't like using the...
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Product
Epic has Welcome stations that are self-driven, patient registration stations. Our patients walk...
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Product
We recently did a project so that we now have kiosks in all of our facilities of a certain type. In...
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Loyalty, Relationship, Product
There are some pain points that need to be worked out. There are some things that need some...
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Culture, Value
When we are doing a build and changing things, we can do that if we have the license. The vendor...
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Operations
It has been a hot minute since I had training in Welcome. Epic tells us the basics. There is other...
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Relationship
Our technical support person is really good about letting us know if Epic finds a problem that is...
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Product
If I were talking to somebody who was contemplating going live with Welcome, I would tell them to...
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Loyalty, Product
The way we rolled out Welcome wasn’t ideal. I would use Welcome again, but I would use it...
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Product
The current product functionality is pretty good, but it is not perfect. I think the product is easy...
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Relationship
The unfortunate thing for Epic is that they have a pretty significant turnover rate, so we often...
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Operations, Product
We don't use Welcome as designed, unfortunately. Welcome is a great product if it is used how it is...
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Relationship, Value
While Welcome is a very expensive product, we get what we pay for. Every time I'm in any kind of...
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Product
The biggest strength of Welcome is the autonomy of the patient being able to do things with the...
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Operations, Product
Welcome is kind of clunky sometimes on the build side. Epic could improve the build side of Welcome...
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Value
Epic has gotten better about charges. They charge according to their pricing structure. During the...
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Loyalty, Product
We rolled out two-way texting and Hello World, so Epic's intake piece is pretty good. A lot of...
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Value
Epic charges for a lot. However, I would say they avoid charging for every little thing. We want the...
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Relationship
Epic pulls the right people in if their initial support team doesn’t have the answers.
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Product
We love using Welcome on the iPad the most. We can hand it to the patients and allow them to...
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Value
Welcome is very well received by customers and patients. Epic in general charges an enormous bill up...
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Relationship, Operations, Product
I think the main challenge we have had with Welcome is the lack of concrete best practices and...
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Product
Welcome takes a lot of upkeep, and it just takes constant surveillance to make sure patients can...
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Relationship
Epic has some good stuff coming out, and they have listened to feedback.
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Value
I would tell someone looking at Welcome that if they set up the processes right, they can look...
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Culture, Relationship
Epic has been telling us that they can do certain things for a long time, but those things have yet...
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Loyalty, Value
We are all in. Epic has told us what to expect, and they have delivered everything they have told...
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Loyalty, Product
The technology in Welcome is getting better. Epic had a period where it seemed as if their move from...
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Loyalty, Product
We have had Welcome for as long as it has been available in our area. Welcome is an Epic-integrated...
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Product
Welcome isn't changing outcomes. The system allows people to come into the healthcare system, have a...
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Relationship
I would tell others looking at Welcome that they need a specific team. But generally speaking, if...
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Product
The way that Welcome’s UI works and the way that we engage with patients could be slightly smoother....
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Product
Epic has gotten better with the information and communication we have gotten in terms of upgrades...
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Loyalty, Product
I am currently working with our internal Epic build people to get Welcome to function for direct...
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Product
We now have freestanding Welcome kiosks in our outpatient ambulatory offices. Having those on a much...
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Product
Epic has this whole thing where they talk about how patients can be our most loyal and productive...
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Relationship, Operations, Product
There are several ways to check in for an appointment. Welcome could be one, going up to one of our...
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Loyalty, Product
We are still working on some stuff for Welcome. I would like to see more upgrades to Welcome. Epic...
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Product
We use a lot of the self-service through Epic. It is called the previsit checklist. It is like...
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Relationship, Operations, Product
We are using Welcome in the hospital setting. Our experience has been that the product is truly...
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Relationship, Operations
I need a knowledgeable partner for support. In our first rollout with Welcome, we had a resource who...
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Loyalty, Product
We most definitely still need to see some development on Epic's road map. There are several...
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Loyalty, Relationship, Product
An area I found frustrating, and it is something that Epic has recognized as well, is that Epic has...
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Loyalty, Operations
Things are getting better as we learn and as we move forward. We are a good way through our project...
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Operations
I don't know that we have had a lot of support from Epic in the training space. We had to start from...
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Loyalty, Product
It was clear up front what we were getting with Welcome, and the system met our expectations. It...
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Product
Welcome is an end-user-facing system, so it is meant to be very simple, and it does a good job with...
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Relationship
Support is Epic's strongest point. The vendor is sometimes so supportive that it is probably too...
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Value
Epic's systems are expensive, but when we compare what we get with them to what we are spending, it...
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Culture, Loyalty, Product
We have gone through many iterations of Welcome. Initially, we used it as a kiosk platform. That...
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Loyalty, Product
We have never used any of Welcome's competitors since we are on Epic's systems. The big wins with...
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