Welcome Commentary
Filtered view: All

Subject Expert
Adam Cherrington
SRU Manager
KLAS SRU Manager - Adam Cherrington
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Relationship

I would absolutely buy Welcome again in a heartbeat. Epic's support team is great, and they are very...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

There are two pieces of Welcome. There are the Welcome kiosks, and there is the Welcome mobile...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

I like that people can use Welcome for eCheck-in. For a while, patients could only use MyChart. The...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

I like Welcome’s efficiency; it is really cool. I like brand-new projects, but I'm a little...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The product doesn't meet my expectations. The vendor is making promises and keeping many of them,...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Patients often get kicked out of Welcome. We don't have a lot of flexibility on the build side to...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor, like a lot of healthcare vendors, struggles with employee turnover. We have a dedicated...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have a representative who is a bit newer, so they are not as prompt to answer us because they...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We need the ability to customize things more or have the Welcome module more in tune with...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

Welcome has been working really well for us. With the success of the freestanding kiosks at some of...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

The text-message feature for preregistration was something that we utilized a lot with our previous...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

I would highly recommend Welcome. Welcome has helped reduce a lot of additional work for the front...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Relationship

Epic keeps their promises. Sometimes, they take a bit longer to deliver things than we would like,...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

We have managed to lower our wait times for patients in our registration areas, thanks to Welcome....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship, Product

We adopted Welcome because we want to keep as much of our functionality inside Epic as possible....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Value

The Epic technical specialists assigned to our organization do not nickel-and-dime us to death. And...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

I have been to a lot of Epic classes. The Welcome trainers are fantastic, but the class material is...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

Welcome does everything that we need it to do on our kiosks. We are scanning insurance cards. We...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

After I got certified on Welcome, I was terrified about dealing with my first upgrade, and it was...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

In all my interactions with them, Epic is very forward thinking. They are not shy about listening to...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Epic is very proactive, in my experience. My technical specialists from Epic reach out to me when...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

We are very excited that Epic is getting rid of the XAML documents. There are also some things...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Loyalty, Loyalty, Loyalty, Product, Product, Product, Product

We haven't looked at a third-party solution for patient access in a very long time. There are some...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value, Value, Value, Value

Epic has been pretty good at keeping up with the market overall. We pay a lot of money for Epic's...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Relationship, Relationship, Relationship

Epic keeps all their promises eventually; I'm just not always happy with their timelines. We have...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Operations, Operations, Operations

A lot of the training we get from Epic follows the train-the-trainer model, and sometimes things get...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Product, Product, Product, Value, Value, Value, Value

While using Welcome, we have saved about a minute and a half for every check-in encounter. The...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Welcome has helped with our payment collection. It helps reduce lines at the front desk. One large...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

With what the pandemic has done to turnover and employment, Epic's self-service tools are going to...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Epic doesn't really offer phone or web support. Another vendor might, but we just talk to our...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations, Product

One of the things we struggled with was getting the right hardware to go with the solution. We have...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

We have sort of been on the leading edge for most of the development, but we are waiting a bit for...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The training that we get for Welcome is a struggle because the product has been around, but now...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I would like to see Epic improve their customer support model for Welcome. They refuel and do other...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Value

We want patients to do as much as possible at home before they arrive at the clinic, and Welcome...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

We have invested a lot in our Epic instance, and we want to continue to use as much Epic technology...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

We have made a seamless experience for the patient to be able to do their self-registration, and...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

There is a bunch of stuff that we have to do with the Epic install for this product. Like with Fast...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations, Product

We have only been live with Welcome for a short amount of time and have been incredibly successful...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Epic does a really good job of mapping things on their road map and communicating where they are...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

We use Welcome for our patient questionnaires, so we can hand a patient a tablet and have them fill...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic does a good job with their overall support structure in working with us and figuring out...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

Our number of eCheck-ins has really gone up since we started using the product. Additionally, when...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

Epic is definitely at the forefront of technology. We can see the technology underway on their road...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

Welcome has allowed us to do some touchless preregistration, payments, and arrival things. It allows...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

I think my overall satisfaction will go down in 12 months. I am going to be waiting for a lot of the...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic’s tech service folks are fantastic. I could not complain about them. We talk to them frequently....

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The con of using Welcome is that it is really designed to work in a clinical setting. It has not...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

We were hoping to use Welcome as an out-of-the-box solution, but it has required a lot of...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

Welcome’s costs are high, but I don't think they are unexpected. We haven’t had any issues with...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

The one challenge we had when we implemented Welcome was that we had two Epic resources that were...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

I don't know that we have an issue with our own users for Welcome. Patients haven't done terribly...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

A big wish-list item for us would be getting some research and development on the product with the...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

Epic’s next upgrade promises quite a bit more functionality for Welcome that I think will help us....

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Value

We chose Welcome because our patients were asking for options to self-register without having to...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

The pros of using the product have been our ability to relieve ourselves of some bottlenecks on a...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

We can't modify certain things to meet our needs, and those things should be modifiable. We would...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

Welcome is a nightmare on the build side. The support is amazing, but the actual implementation...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

We are seeing an evolution in the way the front of our office works. We are now more streamlined,...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations

Epic could package the details of their trainings in a more accessible way.

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

We are plugged into Epic's development team. That team has been very helpful and productive.

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

We are thrilled to have preregistration and electronic registration options. We have been waiting a...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

Epic does a good job with their libraries and their tips, and they do an excellent job with training....

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

Epic has an excellent support team. There are not a lot of vendors out there that can do what Epic...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Epic is ahead of people before we even have an idea. We have an inkling, and all of a sudden, there...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Epic has their training bundled in a box with a bow. And with Epic’s training, they have all the...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

We have an application manager from Epic, and that person is wonderful. Epic is always organized...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

Epic has their contractual things, so they don't really charge us extra. We know what we are getting...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic is really good at knowing that they have issues and sending us software fixes routinely. They...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

The solution’s ability to automatically ask patients questions is top of the line. We are looking...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

We are using the solution because it is integrated. From an integration standpoint, we have tried to...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

One outcome of the product is efficiency at registration due to patients using Welcome's mobile...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

Epic does a good job with their libraries and their tips, and they do an excellent job with training....

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

Epic has an excellent support team. There are not a lot of vendors out there that can do what Epic...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

We are thrilled to have preregistration and electronic registration options. We have been waiting a...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Epic does a really good job of road mapping and communicating where they are heading with their...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

We utilize Welcome for our patient questionnaire, so we can hand patients a tablet to fill out a...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic does a good job with their overall support structure in working with us and figuring out...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles
View All Reports
Related Reports