Welcome Commentary
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Subject Expert
Chandler Katschke
Associate Engagement Partner
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User Commentary
Loyalty, Product
How integrated everything is in Epic's software is really powerful. The integration is why we go...
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Product
For Welcome, I'm more focused around the e-consent capabilities, which use Welcome. It is still a...
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Product
Welcome suits our needs in most areas of our company. We use Welcome in a unique way, so we have a...
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Relationship
We get what we need from Epic. We usually just call someone, but the issue often has to be elevated....
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Product
When we bring on another aspect of the Epic system, not everything is always anticipated. There are...
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Product
In Welcome, we would like to track out-of-network classifications and have tighter controls, and we...
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Operations
We are trying to rally a lot of our departments to really embrace Welcome. I recommend the system...
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Loyalty, Product
We like to create our own workflows. That is challenging when a product isn't built for that. I am...
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Loyalty, Value
I think we could get more of our money's worth if we were to ever move Welcome from a tablet to an...
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Operations, Product
I wouldn't buy the system again. Technology is advancing quickly. Young people are usually okay with...
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Relationship
Epic's support has been great. Our Welcome team is wonderful. The vendor is really proactive. We...
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Product
Welcome is a good self-service registration tool. It does the basic registration needs, but...
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Product
Welcome's integrations with other Epic systems are not as robust as one would expect. Best practices...
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Product, Value
Welcome is an essential component to allow patients to complete multiple previsit questionnaires on...
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Product
We have not been able to drive the adoption that we had hoped. There are many points along the...
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Product
We use Welcome for our check-in kiosk and our patient-entered questionnaires. The tool has been very...
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Product, Value
Welcome is a great tool when it comes to assisting with implementing patient self-arrival workflows...
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Loyalty, Relationship
As an Epic customer, we attempted to use all of the native Epic functions before looking at an...
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Operations
We don’t really need much in the way of implementation services, but the implementation was quite easy....
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Product
Welcome is easy to use for patients doing self-registration. It is pretty self-explanatory for them....
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Loyalty
We like the fact that Epic's suite is all one system for managing patient care. There is a health...
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Product
We use a lot of the Welcome kiosks, but a lot of patients just want to talk to a person. Our patient...
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Relationship
We have a great Epic kiosk team. They are super responsive. Our tech support person has come to our...
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Product
What I like about Welcome is that the kiosks work beautifully for people who don't want to talk to...
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Loyalty, Relationship, Product
The people who really want Welcome are our Community Connect sites. Community Connect partners...
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Product
I would like to have more Welcome functionality in MyChart. I don't want people to be able to just...
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Product
Welcome offers the patients a self-service approach to registration when they come in the door....
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Relationship, Operations, Product
Welcome needs some additional time and development from Epic; it doesn't always follow what is...
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Loyalty, Product, Value
Overall, things seem to be going very well. However, I think there is an opportunity to be more...
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Relationship, Product
We have made some changes to Welcome. The changes haven't been super big, but Epic has been very supportive....
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Product, Value
There is simply confusion in the healthcare insurance space and the self-pay space. Nobody thinks...
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Loyalty, Product
Our organization is not going to change how Epic does their upgrades. The community is huge, so Epic...
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Loyalty, Value
There is an opportunity in the industry to better understand that Welcome isn't going to solve our...
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Relationship, Product
Epic does an excellent job of customizing Welcome to patient and organizational wants and needs,...
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Relationship
Epic is a little naïve in assuming that all health systems can keep up with their updates. At a...
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Value
From a payment expectation perspective, we really are focusing on preservice payment, and trying to...
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Product
Epic has made Welcome more seamless with MyChart. People can fill out questionnaires within MyChart,...
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Product
Welcome has a couple of different functionalities that we take advantage of; we use our check-in...
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Loyalty, Product
Epic could improve Welcome by moving a button. I know that sounds ridiculous, but there is a green...
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Product
Welcome is very multifaceted. We have transitioned all our clinical OpTime OR consent forms as well...
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Commentary Summary
Comment Type Breakout