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Director

Product

We encourage patients to check in from home on their phone or laptop if they don't like using the...

Jan 2025
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Director

Product

Epic has Welcome stations that are self-driven, patient registration stations. Our patients walk...

Jan 2025
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Analyst/Coordinator

Product

We recently did a project so that we now have kiosks in all of our facilities of a certain type. In...

Dec 2024
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Analyst/Coordinator

Loyalty, Relationship, Product

There are some pain points that need to be worked out. There are some things that need some...

Dec 2024
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Analyst/Coordinator

Culture, Value

When we are doing a build and changing things, we can do that if we have the license. The vendor...

Dec 2024
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Analyst/Coordinator

Operations

It has been a hot minute since I had training in Welcome. Epic tells us the basics. There is other...

Dec 2024
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Analyst/Coordinator

Relationship

Our technical support person is really good about letting us know if Epic finds a problem that is...

Dec 2024
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Analyst/Coordinator

Product

If I were talking to somebody who was contemplating going live with Welcome, I would tell them to...

Dec 2024
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Analyst/Coordinator

Loyalty, Product

The way we rolled out Welcome wasn’t ideal. I would use Welcome again, but I would use it...

Dec 2024
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Analyst/Coordinator

Product

The current product functionality is pretty good, but it is not perfect. I think the product is easy...

Dec 2024
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Analyst/Coordinator

Relationship

The unfortunate thing for Epic is that they have a pretty significant turnover rate, so we often...

Dec 2024
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Analyst/Coordinator

Operations, Product

We don't use Welcome as designed, unfortunately. Welcome is a great product if it is used how it is...

Dec 2024
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Analyst/Coordinator

Relationship, Value

While Welcome is a very expensive product, we get what we pay for. Every time I'm in any kind of...

Dec 2024
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Analyst/Coordinator

Product

The biggest strength of Welcome is the autonomy of the patient being able to do things with the...

Dec 2024
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Analyst/Coordinator

Operations, Product

Welcome is kind of clunky sometimes on the build side. Epic could improve the build side of Welcome...

Dec 2024
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Analyst/Coordinator

Value

Epic has gotten better about charges. They charge according to their pricing structure. During the...

Dec 2024
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CIO

Loyalty, Product

We rolled out two-way texting and Hello World, so Epic's intake piece is pretty good. A lot of...

Dec 2024
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CIO

Value

Epic charges for a lot. However, I would say they avoid charging for every little thing. We want the...

Dec 2024
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VP/Other Executive

Relationship

Epic pulls the right people in if their initial support team doesn’t have the answers.

Dec 2024
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VP/Other Executive

Product

We love using Welcome on the iPad the most. We can hand it to the patients and allow them to...

Dec 2024
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CISO

Value

Welcome is very well received by customers and patients. Epic in general charges an enormous bill up...

Dec 2024
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Manager

Relationship, Operations, Product

I think the main challenge we have had with Welcome is the lack of concrete best practices and...

Dec 2024
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VP/Other Executive

Product

Welcome takes a lot of upkeep, and it just takes constant surveillance to make sure patients can...

Dec 2024
||
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VP/Other Executive

Relationship

Epic has some good stuff coming out, and they have listened to feedback.

Dec 2024
||
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VP/Other Executive

Value

I would tell someone looking at Welcome that if they set up the processes right, they can look...

Dec 2024
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VP/Other Executive

Culture, Relationship

Epic has been telling us that they can do certain things for a long time, but those things have yet...

Dec 2024
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CMIO

Loyalty, Value

We are all in. Epic has told us what to expect, and they have delivered everything they have told...

Dec 2024
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CMIO

Loyalty, Product

The technology in Welcome is getting better. Epic had a period where it seemed as if their move from...

Dec 2024
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CMIO

Loyalty, Product

We have had Welcome for as long as it has been available in our area. Welcome is an Epic-integrated...

Dec 2024
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CMIO

Product

Welcome isn't changing outcomes. The system allows people to come into the healthcare system, have a...

Dec 2024
||
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CMIO

Relationship

I would tell others looking at Welcome that they need a specific team. But generally speaking, if...

Dec 2024
||
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CMIO

Product

The way that Welcome’s UI works and the way that we engage with patients could be slightly smoother....

Dec 2024
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Analyst/Coordinator

Product

Epic has gotten better with the information and communication we have gotten in terms of upgrades...

Dec 2024
||
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Analyst/Coordinator

Loyalty, Product

I am currently working with our internal Epic build people to get Welcome to function for direct...

Dec 2024
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Analyst/Coordinator

Product

We now have freestanding Welcome kiosks in our outpatient ambulatory offices. Having those on a much...

Dec 2024
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CMIO

Product

Epic has this whole thing where they talk about how patients can be our most loyal and productive...

Nov 2024
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CMIO

Relationship, Operations, Product

There are several ways to check in for an appointment. Welcome could be one, going up to one of our...

Nov 2024
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Manager

Loyalty, Product

We are still working on some stuff for Welcome. I would like to see more upgrades to Welcome. Epic...

Oct 2024
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Manager

Product

We use a lot of the self-service through Epic. It is called the previsit checklist. It is like...

Oct 2024
||
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VP/Other Executive

Relationship, Operations, Product

We are using Welcome in the hospital setting. Our experience has been that the product is truly...

Jul 2024
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VP/Other Executive

Relationship, Operations

I need a knowledgeable partner for support. In our first rollout with Welcome, we had a resource who...

Jul 2024
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VP/Other Executive

Loyalty, Product

We most definitely still need to see some development on Epic's road map. There are several...

Jul 2024
||
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VP/Other Executive

Loyalty, Relationship, Product

An area I found frustrating, and it is something that Epic has recognized as well, is that Epic has...

Jul 2024
||
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VP/Other Executive

Loyalty, Operations

Things are getting better as we learn and as we move forward. We are a good way through our project...

Jul 2024
||
(0)
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VP/Other Executive

Operations

I don't know that we have had a lot of support from Epic in the training space. We had to start from...

Jul 2024
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Director

Loyalty, Product

It was clear up front what we were getting with Welcome, and the system met our expectations. It...

Jul 2024
||
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Director

Product

Welcome is an end-user-facing system, so it is meant to be very simple, and it does a good job with...

Jul 2024
||
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Director

Relationship

Support is Epic's strongest point. The vendor is sometimes so supportive that it is probably too...

Jul 2024
||
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Director

Value

Epic's systems are expensive, but when we compare what we get with them to what we are spending, it...

Jul 2024
||
(0)
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Director

Culture, Loyalty, Product

We have gone through many iterations of Welcome. Initially, we used it as a kiosk platform. That...

Jul 2024
||
(0)
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Director

Loyalty, Product

We have never used any of Welcome's competitors since we are on Epic's systems. The big wins with...

Jul 2024
||
(0)
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Director

Loyalty, Product

Epic could think about what the future holds for their products more. They are always looking out....

Jun 2024
||
(0)
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Director

Value

The outcome we have achieved using Welcome is the digital engagement. And I will also say from a...

Jun 2024
||
(0)
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Director

Loyalty, Operations, Product

We are constantly getting updates from Epic on the Welcome kiosks, but they are not training them,...

Jun 2024
||
(0)
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Manager

Relationship

I would absolutely buy Welcome again in a heartbeat. Epic's support team is great, and they are very...

Apr 2024
||
(0)
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Manager

Loyalty, Product

There are two pieces of Welcome. There are the Welcome kiosks, and there is the Welcome mobile...

Apr 2024
||
(0)
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Manager

Loyalty, Product

I like that people can use Welcome for eCheck-in. For a while, patients could only use MyChart. The...

Apr 2024
||
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Manager

Loyalty

I like Welcome’s efficiency; it is really cool. I like brand-new projects, but I'm a little...

Apr 2024
||
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Manager

Product

The product doesn't meet my expectations. The vendor is making promises and keeping many of them,...

Jan 2024
||
(0)
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Manager

Product

Patients often get kicked out of Welcome. We don't have a lot of flexibility on the build side to...

Jan 2024
||
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Manager

Relationship

The vendor, like a lot of healthcare vendors, struggles with employee turnover. We have a dedicated...

Jan 2024
||
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Manager

Relationship

We have a representative who is a bit newer, so they are not as prompt to answer us because they...

Jan 2024
||
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Manager

Product

We need the ability to customize things more or have the Welcome module more in tune with...

Jan 2024
||
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