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Trey Dye
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VP/Other Executive

Relationship, Operations, Product

We are using Welcome in the hospital setting. Our experience has been that the product is truly...

Jul 2024
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VP/Other Executive

Relationship, Operations

I need a knowledgeable partner for support. In our first rollout with Welcome, we had a resource who...

Jul 2024
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VP/Other Executive

Loyalty, Product

We most definitely still need to see some development on Epic's road map. There are several...

Jul 2024
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VP/Other Executive

Loyalty, Relationship, Product

An area I found frustrating, and it is something that Epic has recognized as well, is that Epic has...

Jul 2024
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VP/Other Executive

Loyalty, Operations

Things are getting better as we learn and as we move forward. We are a good way through our project...

Jul 2024
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VP/Other Executive

Operations

I don't know that we have had a lot of support from Epic in the training space. We had to start from...

Jul 2024
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Director

Loyalty, Product

It was clear up front what we were getting with Welcome, and the system met our expectations. It...

Jul 2024
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Director

Product

Welcome is an end-user-facing system, so it is meant to be very simple, and it does a good job with...

Jul 2024
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Director

Relationship

Support is Epic's strongest point. The vendor is sometimes so supportive that it is probably too...

Jul 2024
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Director

Value

Epic's systems are expensive, but when we compare what we get with them to what we are spending, it...

Jul 2024
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Director

Culture, Loyalty, Product

We have gone through many iterations of Welcome. Initially, we used it as a kiosk platform. That...

Jul 2024
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Director

Loyalty, Product

We have never used any of Welcome's competitors since we are on Epic's systems. The big wins with...

Jul 2024
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Director

Loyalty, Product

Epic could think about what the future holds for their products more. They are always looking out....

Jun 2024
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Director

Value

The outcome we have achieved using Welcome is the digital engagement. And I will also say from a...

Jun 2024
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Director

Loyalty, Operations, Product

We are constantly getting updates from Epic on the Welcome kiosks, but they are not training them,...

Jun 2024
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Manager

Relationship

I would absolutely buy Welcome again in a heartbeat. Epic's support team is great, and they are very...

Apr 2024
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Manager

Loyalty, Product

There are two pieces of Welcome. There are the Welcome kiosks, and there is the Welcome mobile...

Apr 2024
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Manager

Loyalty, Product

I like that people can use Welcome for eCheck-in. For a while, patients could only use MyChart. The...

Apr 2024
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Manager

Loyalty

I like Welcome’s efficiency; it is really cool. I like brand-new projects, but I'm a little...

Apr 2024
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Manager

Product

The product doesn't meet my expectations. The vendor is making promises and keeping many of them,...

Jan 2024
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Manager

Product

Patients often get kicked out of Welcome. We don't have a lot of flexibility on the build side to...

Jan 2024
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Manager

Relationship

The vendor, like a lot of healthcare vendors, struggles with employee turnover. We have a dedicated...

Jan 2024
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Manager

Relationship

We have a representative who is a bit newer, so they are not as prompt to answer us because they...

Jan 2024
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Manager

Product

We need the ability to customize things more or have the Welcome module more in tune with...

Jan 2024
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Analyst/Coordinator

Loyalty, Product

Welcome has been working really well for us. With the success of the freestanding kiosks at some of...

Jan 2024
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Analyst/Coordinator

Product, Value

The text-message feature for preregistration was something that we utilized a lot with our previous...

Jan 2024
||
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Analyst/Coordinator

Product, Value

I would highly recommend Welcome. Welcome has helped reduce a lot of additional work for the front...

Jan 2024
||
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Analyst/Coordinator

Culture, Relationship

Epic keeps their promises. Sometimes, they take a bit longer to deliver things than we would like,...

Dec 2023
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Analyst/Coordinator

Product, Value

We have managed to lower our wait times for patients in our registration areas, thanks to Welcome....

Dec 2023
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Analyst/Coordinator

Loyalty, Relationship, Product

We adopted Welcome because we want to keep as much of our functionality inside Epic as possible....

Dec 2023
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Analyst/Coordinator

Relationship, Value

The Epic technical specialists assigned to our organization do not nickel-and-dime us to death. And...

Dec 2023
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Analyst/Coordinator

Operations

I have been to a lot of Epic classes. The Welcome trainers are fantastic, but the class material is...

Dec 2023
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Analyst/Coordinator

Product, Value

Welcome does everything that we need it to do on our kiosks. We are scanning insurance cards. We...

Dec 2023
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Analyst/Coordinator

Operations, Product

After I got certified on Welcome, I was terrified about dealing with my first upgrade, and it was...

Dec 2023
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Analyst/Coordinator

Relationship

In all my interactions with them, Epic is very forward thinking. They are not shy about listening to...

Dec 2023
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Analyst/Coordinator

Relationship

Epic is very proactive, in my experience. My technical specialists from Epic reach out to me when...

Dec 2023
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Analyst/Coordinator

Loyalty

We are very excited that Epic is getting rid of the XAML documents. There are also some things...

Dec 2023
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VP/Other Executive

Loyalty, Product

We haven't looked at a third-party solution for patient access in a very long time. There are some...

Nov 2023
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(0)
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VP/Other Executive

Value

Epic has been pretty good at keeping up with the market overall. We pay a lot of money for Epic's...

Nov 2023
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VP/Other Executive

Relationship

Epic keeps all their promises eventually; I'm just not always happy with their timelines. We have...

Nov 2023
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(0)
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VP/Other Executive

Operations

A lot of the training we get from Epic follows the train-the-trainer model, and sometimes things get...

Nov 2023
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(0)
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VP/Other Executive

Product, Value

While using Welcome, we have saved about a minute and a half for every check-in encounter. The...

Nov 2023
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