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Welcome Comments
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Subject Expert
Commentary Summary
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User Commentary
Manager
I am very satisfied with the system. We need to enhance some of our abilities a little bit more, but...
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Manager
No one knows what products will be part of our long-term plans because of COVID-19. The pandemic put...
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CIO
Welcome is just not a very user-friendly system. The issue may be our patients' culture and...
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CIO
We want more interoperability. Welcome is part of a solution that includes the MyChart electronic...
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CIO
With Epic’s support, I could be compared to a client that is 30 miles away that is also using...
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Director
We get the best demographic information from patients at Welcome's kiosks. We have also implemented...
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Director
Welcome's infrastructure is very different than the rest of Epic's modules. It is tougher to get all...
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Director
Welcome is a patient-driven solution. We have gotten great feedback about it, but the only thing...
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Analyst/Coordinator
A kiosk was high on our radar before COVID-19, but when COVID-19 occurred, the kiosk fell to the...
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Analyst/Coordinator
The training for Welcome is good. We get continuing education as well. Epic does a good job.
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Analyst/Coordinator
There are some areas in the iPad app that could be improved.
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Analyst/Coordinator
We have used Welcome for a long time, and it was really our first endeavor with a kiosk. We really...
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Analyst/Coordinator
The system definitely gives some staffing efficiencies, and we still have a traditional model for...
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CIO
The vendor is careful about what they promise, and that is good. They don't come out and promise...
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CIO
We are really pleased that, even with COVID-19, we were able to push more for the patient to do...
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Manager
The vendor provides training when we get the solution out of the box, but the problem is that the...
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Manager
Welcome is like any kind of patient-centered kiosk. Until we force people to use the system, they...
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Manager
Epic's system is vendor agnostic. Where we struggle with Welcome is the tablet space. There isn't...
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Manager
Our current COVID-19 situation has made some gaps that we have in the space far more apparent. The...
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Manager
We need patients to be a little clearer about what they are scheduling, and they need to have more...
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Manager
Epic is very proactive. We get new training within two weeks after it is online.
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Manager
The system is very user friendly. It is easy to operate. The workflow is pretty smooth most of the time....
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CMIO
There is an upgrade coming in the near future, but right now, the GUI is not modern. I don’t think...
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CEO/President
We are still ramping up Welcome with some patients. The feedback we are getting from our patients is...
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Analyst/Coordinator
Welcome isn't my favorite system because it still requires patients to see our employees. Welcome...
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Director
Epic has supported us through the COVID-19 crisis because they have provided tools for customers to...
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Director
We use more than just Welcome. Welcome is a self-check-in kiosk we use at our practices. But we also...
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Director
Welcome does ask patients some questions. But we have utilized tools in MyChart and other products...
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Director
Vendor executive involvement isn't always needed, but when our leaders need to talk to Epic's...
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Director
Epic has kept their promises. They are a good partner. They don't nickel-and-dime us. They are like...
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Director
We do all our upgrades together. When we upgrade the Epic system, we upgrade everything; an upgrade...
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Director
We got what we expected; Welcome works as promoted. Some of the challenges have been on our side...
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Director
We have our own technical support person for Welcome. When we have any questions or happen to...
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Director
I think Epic's service is proactive because they introduce new technology. They are always listening...
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Director
I don't know that we necessarily measure tangible outcomes, but the data can be updated pretty well....
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Director
The strength of the patient experience gets a pretty high score. If the product allowed patients to...
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VP/Other Executive
The training is not really applicable. Epic hasn't really trained us on the system. Welcome is even...
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Analyst/Coordinator
The frequent updates are great and much easier. The analyst teams are able to more effectively...
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Analyst/Coordinator
Epic doesn’t keep all their promises. Initially, they said that there was some documentation that...
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Analyst/Coordinator
The system was pretty poorly implemented. The implementation team probably should have done a better...
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Analyst/Coordinator
There are some formatting things with Welcome that are difficult to manage. And being end users,...
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Analyst/Coordinator
We are bundling in Welcome in general because Welcome is the mobile version for the iPad. So the...
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Analyst/Coordinator
Epic has a lot of new staff members and a lot of different messages. They still haven't even...
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Analyst/Coordinator
We have received our money’s worth. It is difficult thinking of the money's worth and not being able...
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Analyst/Coordinator
I think we will be very satisfied with the system over the next 12 months. I just saw development...
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Analyst/Coordinator
Epic is not proactive. I have to reach out to Epic, and things often escalate to the point of...
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Analyst/Coordinator
The issue with our implementation was the IS team that came out with Epic. Epic hires application...
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Analyst/Coordinator
Epic's implementation team uses a web-based application that Epic built. It has different little...
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Analyst/Coordinator
Epic has been very supportive during the COVID-19 crisis. Lots and lots of special updates have come...
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CIO
Epic is absolutely part of our long-term plans, but Epic does nickel-and-dime us.
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CIO
The product is strong at supporting our integration and interoperability goals. The product is easy...
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Analyst/Coordinator
The vendor has really good trainers and a very nice facility.
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Analyst/Coordinator
We haven’t implemented all of the functions of Welcome. Our integration limitations may be more on...
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Analyst/Coordinator
I can’t think of any needs that the solution doesn’t meet. We have had the software for a long time,...
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Analyst/Coordinator
Sometimes our Epic representative doesn’t have the answers, and it takes some time for the person to...
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Analyst/Coordinator
For people who are currently running Epic's platform, Welcome is a very nice add-on. If people were...
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CIO
Epic's technical service people visit us a lot. The vendor is very proactive. A lot of the time, I...
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CIO
I would absolutely buy Welcome again. If someone asked me about the system, I would tell that person...
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Director
When people are checking in at the clinic kiosks, the process is intuitive and straightforward. We...
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Director
There are a couple of enhancements that we have asked Epic for that they are taking a look at.
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Director
I don't personally meet with the executives, but we do have a regular leadership call. I know that...
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Director
The system is so straightforward, and patients are able to check in. I would give the system a high...
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Director
The system is extremely configurable. We are able to configure it to do what we need it to do. We...
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Director
Vendor executive involvement is not always a need, but I do know that if we need anything...
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Director
Epic has provided tools for other customers to use. They were sending out daily COVID-19 updates...
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Director
People utilize Welcome when they check in. People can pay at kiosks too; we are working on...
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Director
We utilize MyChart for some things because we don't have Welcome fully implemented in all of our...
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Director
Epic has kept their promises. I don't think Epic nickel-and-dimes me at all. Epic is a good partner....
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Director
We do all of our upgrades together, so when we upgrade Epic's system, all of the Epic tools and...
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Director
I think we got what we expected in terms of the product working as promoted. Some of our challenges...
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Manager
The vendor supported us very well through the COVID-19 crisis. They sent out routine weekly updates...
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Manager
Epic always does a really good job with implementation.
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Manager
Epic always seems like they are on top of the ever-changing healthcare environment. Epic is pretty...
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Manager
I don’t know that we get the executives involved in anything. If my leadership team needed...
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Manager
Since we have gone live with Welcome, we have seen some significant gains on collections, accurate...
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Manager
Epic sometimes requires the office staff to walk the patient through the system the first time.
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CIO
The product is a great way to interface with our patients and is easy to use. The product really...
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VP/Other Executive
We are in a stage of constant learning, but we would like more platforms where we could push out the...
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