Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-801-226-5120.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Patient Intake Management on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Welcome Comments
Filtered view: All

KLAS Research Director - Aaron Gleave
Subject Expert

Aaron Gleave

Research Director

aaron.gleave@klasresearch.com

 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Patient Intake Management on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Director

We have received mixed opinions about Welcome's usage, but it is a really good tool for checking...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Welcome's success is based on the solution's build. Users need their Epic IT teams to do a good job...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic works on keeping their promises. If there are issues that they can't resolve, they work with...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our initial training for Welcome was done by one of Epic's trainers. We also did a train-the-trainer...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our Welcome kiosks haven't gotten a lot of usage. I don't know whether we are getting an ROI that...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We are rolling out some additional functionality with Welcome. Filling out forms is time consuming...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There are some years when there are only a few things in the vendor's updates that we think are...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Welcome is not my favorite solution because it was very time consuming for us to build. Sometimes,...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am very satisfied with the system. We need to enhance some of our abilities a little bit more, but...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

No one knows what products will be part of our long-term plans because of COVID-19. The pandemic put...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Welcome is just not a very user-friendly system. The issue may be our patients' culture and...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We want more interoperability. Welcome is part of a solution that includes the MyChart electronic...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

With Epic’s support, I could be compared to a client that is 30 miles away that is also using...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We get the best demographic information from patients at Welcome's kiosks. We have also implemented...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Welcome's infrastructure is very different than the rest of Epic's modules. It is tougher to get all...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Welcome is a patient-driven solution. We have gotten great feedback about it, but the only thing...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

A kiosk was high on our radar before COVID-19, but when COVID-19 occurred, the kiosk fell to the...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The training for Welcome is good. We get continuing education as well. Epic does a good job.

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There are some areas in the iPad app that could be improved.

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have used Welcome for a long time, and it was really our first endeavor with a kiosk. We really...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The system definitely gives some staffing efficiencies, and we still have a traditional model for...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The vendor is careful about what they promise, and that is good. They don't come out and promise...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We are really pleased that, even with COVID-19, we were able to push more for the patient to do...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor provides training when we get the solution out of the box, but the problem is that the...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Welcome is like any kind of patient-centered kiosk. Until we force people to use the system, they...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic's system is vendor agnostic. Where we struggle with Welcome is the tablet space. There isn't...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our current COVID-19 situation has made some gaps that we have in the space far more apparent. The...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We need patients to be a little clearer about what they are scheduling, and they need to have more...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic is very proactive. We get new training within two weeks after it is online.

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is very user friendly. It is easy to operate. The workflow is pretty smooth most of the time....

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

There is an upgrade coming in the near future, but right now, the GUI is not modern. I don’t think...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We are still ramping up Welcome with some patients. The feedback we are getting from our patients is...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Welcome isn't my favorite system because it still requires patients to see our employees. Welcome...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF

Related Reports View All Reports