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Aaron Gleave
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User Commentary

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Director

We have had some issues with the way our foundation is set up, and we have struggled. Sometimes,...

Mar 2022
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CEO/President

Welcome made a big difference for us because it finally gave patients the ability to preregister...

Mar 2022
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CEO/President

The scope of services within different specialties can vary a lot as well as the physicians and the...

Mar 2022
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CEO/President

Epic is really trying with Welcome, but they have some barriers that they need to overcome that are...

Mar 2022
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Director

I would purchase Welcome again because I don't know that there are many better options out there....

Feb 2022
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Director

Epic is adding bits and pieces to Welcome with every upgrade. We are now using iPads for...

Feb 2022
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Director

We still have some gaps in functionality. One gap is in being able to verify guarantors and patient...

Feb 2022
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Director

Epic has great technical support. The technical support staff catches a lot of things that they say...

Feb 2022
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Director

Compared to other products I see, Epic blows everyone out of the water in terms of what is...

Feb 2022
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Director

Epic is enhancing functionality and making the system much easier for patients to use. Patients can...

Feb 2022
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Director

From an operational standpoint, providers who use Welcome need to change workflows. Providers will...

Feb 2022
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CMIO

Welcome is a good product that we would continue to reinstall or install if given the choice. We are...

Feb 2022
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CMIO

We had a misstep in our initial install with Welcome’s patient questionnaires, but we have since...

Feb 2022
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CMIO

The Welcome platform needs to align better with different devices. For example, my experience in a...

Feb 2022
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CMIO

We are considering a front-facing app that is more all inclusive than Welcome is. The product itself...

Feb 2022
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CMIO

Something for Epic and their clients to think about is how Welcome expands beyond the walls and...

Feb 2022
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Analyst/Coordinator

Epic provides Nova notes, and we do the training. Epic releases new pieces of functionality, and we...

Jan 2022
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Analyst/Coordinator

In terms of our integration goals, one of our people wants a lot more out of Welcome than what they...

Jan 2022
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Analyst/Coordinator

The problem with Welcome is that it lacks ease of use. When someone walks up to an airport kiosk,...

Jan 2022
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Analyst/Coordinator

One of the fundamental issues with successfully delivering Welcome into our clinics has been the...

Jan 2022
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Analyst/Coordinator

Epic generally charges us for every little thing. However, the things they charge for aren't...

Jan 2022
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Analyst/Coordinator

One of the largest benefits of Epic's applications is that they save our clinical staff from having...

Jan 2022
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Analyst/Coordinator

Using Welcome helps the front desk staff and patients keep accurate records. If the patient is...

Jan 2022
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Analyst/Coordinator

How Welcome is deployed is important because an organization can deploy Welcome on freestanding...

Jan 2022
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Analyst/Coordinator

The tablets don't have credit card readers, and it probably isn't possible or efficient to have...

Jan 2022
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Director

Welcome gives us a way to send our patient portal capabilities into the clinic, so if a patient...

Dec 2021
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Director

The system could be completely seamless with the rest of Epic's tools. There are some limitations to...

Dec 2021
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Director

Welcome is very limited in its ability to print. If we use a Welcome kiosk to check in a patient and...

Dec 2021
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Analyst/Coordinator

A lot of the vendor's unkept promises are regarding feature requests or development fixes.

Dec 2021
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Analyst/Coordinator

The system allows for all the clinical, billing, and revenue cycle reporting. The system is very...

Dec 2021
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Analyst/Coordinator

Epic needs to respect the legacy build of hospitals that have been live for a while. We have certain...

Dec 2021
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Analyst/Coordinator

Epic's training is pretty good, and they are pretty good at alerting us to issues that other...

Dec 2021
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Analyst/Coordinator

I like the fact that Welcome has an Apple-like ecosystem in the sense that it integrates well with...

Dec 2021
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Analyst/Coordinator

The issue we have with Welcome is around the ability to troubleshoot problems, set up, and...

Dec 2021
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Analyst/Coordinator

The Welcome functionality for iPads is lagging behind the competition. We are very limited and...

Dec 2021
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Analyst/Coordinator

The application we provide to support the Welcome kiosks to end users is very outdated. They haven't...

Dec 2021
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CMIO

We haven't turned on Welcome at all of our locations. That is mostly because it is difficult to...

Dec 2021
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CMIO

For check-ins, Welcome generates a QR code that patients can scan, and then the solution will check...

Dec 2021
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CMIO

Epic's contracts are massive. Looking at them feels like looking at a phone book. There isn't...

Dec 2021
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CMIO

The point of Welcome is to check people in, and it does that. We haven't really asked it to do more,...

Dec 2021
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Director

The three primary areas where we are utilizing Welcome are our self-service kiosks, our freestanding...

Dec 2021
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Director

We are looking at the digital realm more than physical kiosks. People are filling out patient...

Dec 2021
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Director

We have seen some inconsistent workflows in Welcome and MyChart. Welcome is the physical device that...

Dec 2021
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Director

Epic keeps all their promises. They are pretty solid on that front. However, we would like Epic to...

Dec 2021
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Director

We have received mixed opinions about Welcome's usage, but it is a really good tool for checking...

Jun 2021
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Director

Welcome's success is based on the solution's build. Users need their Epic IT teams to do a good job...

Jun 2021
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Director

Epic works on keeping their promises. If there are issues that they can't resolve, they work with...

Jun 2021
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Director

Our initial training for Welcome was done by one of Epic's trainers. We also did a train-the-trainer...

Jun 2021
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