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User Commentary

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Manager

I am very satisfied with the system. We need to enhance some of our abilities a little bit more, but...

Apr 2021
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Manager

No one knows what products will be part of our long-term plans because of COVID-19. The pandemic put...

Apr 2021
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CIO

Welcome is just not a very user-friendly system. The issue may be our patients' culture and...

Apr 2021
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CIO

We want more interoperability. Welcome is part of a solution that includes the MyChart electronic...

Apr 2021
(0)
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CIO

With Epic’s support, I could be compared to a client that is 30 miles away that is also using...

Apr 2021
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Director

We get the best demographic information from patients at Welcome's kiosks. We have also implemented...

Mar 2021
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Director

Welcome's infrastructure is very different than the rest of Epic's modules. It is tougher to get all...

Mar 2021
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Director

Welcome is a patient-driven solution. We have gotten great feedback about it, but the only thing...

Mar 2021
(0)
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Analyst/Coordinator

A kiosk was high on our radar before COVID-19, but when COVID-19 occurred, the kiosk fell to the...

Mar 2021
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Analyst/Coordinator

The training for Welcome is good. We get continuing education as well. Epic does a good job.

Mar 2021
(0)
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Analyst/Coordinator

There are some areas in the iPad app that could be improved.

Mar 2021
(0)
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Analyst/Coordinator

We have used Welcome for a long time, and it was really our first endeavor with a kiosk. We really...

Feb 2021
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Analyst/Coordinator

The system definitely gives some staffing efficiencies, and we still have a traditional model for...

Feb 2021
(0)
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CIO

The vendor is careful about what they promise, and that is good. They don't come out and promise...

Jan 2021
(0)
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CIO

We are really pleased that, even with COVID-19, we were able to push more for the patient to do...

Jan 2021
(0)
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Manager

The vendor provides training when we get the solution out of the box, but the problem is that the...

Aug 2020
(0)
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Manager

Welcome is like any kind of patient-centered kiosk. Until we force people to use the system, they...

Aug 2020
(0)
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Manager

Epic's system is vendor agnostic. Where we struggle with Welcome is the tablet space. There isn't...

Aug 2020
(0)
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Manager

Our current COVID-19 situation has made some gaps that we have in the space far more apparent. The...

Aug 2020
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Manager

We need patients to be a little clearer about what they are scheduling, and they need to have more...

Aug 2020
(0)
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Manager

Epic is very proactive. We get new training within two weeks after it is online.

Aug 2020
(0)
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Manager

The system is very user friendly. It is easy to operate. The workflow is pretty smooth most of the time....

Aug 2020
(0)
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CMIO

There is an upgrade coming in the near future, but right now, the GUI is not modern. I don’t think...

Aug 2020
(0)
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CEO/President

We are still ramping up Welcome with some patients. The feedback we are getting from our patients is...

Aug 2020
(0)
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Analyst/Coordinator

Welcome isn't my favorite system because it still requires patients to see our employees. Welcome...

Aug 2020
(0)
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Director

Epic has supported us through the COVID-19 crisis because they have provided tools for customers to...

Jul 2020
(0)
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Director

We use more than just Welcome. Welcome is a self-check-in kiosk we use at our practices. But we also...

Jul 2020
(0)
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Director

Welcome does ask patients some questions. But we have utilized tools in MyChart and other products...

Jul 2020
(0)
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Director

Vendor executive involvement isn't always needed, but when our leaders need to talk to Epic's...

Jul 2020
(0)
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Director

Epic has kept their promises. They are a good partner. They don't nickel-and-dime us. They are like...

Jul 2020
(0)
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 or  to see details.

Director

We do all our upgrades together. When we upgrade the Epic system, we upgrade everything; an upgrade...

Jul 2020
(0)
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Director

We got what we expected; Welcome works as promoted. Some of the challenges have been on our side...

Jul 2020
(0)
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Director

We have our own technical support person for Welcome. When we have any questions or happen to...

Jul 2020
(0)
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Director

I think Epic's service is proactive because they introduce new technology. They are always listening...

Jul 2020
(0)
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Director

I don't know that we necessarily measure tangible outcomes, but the data can be updated pretty well....

Jul 2020
(0)
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Director

The strength of the patient experience gets a pretty high score. If the product allowed patients to...

Jul 2020
(0)
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VP/Other Executive

The training is not really applicable. Epic hasn't really trained us on the system. Welcome is even...

Jul 2020
(0)
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Analyst/Coordinator

The frequent updates are great and much easier. The analyst teams are able to more effectively...

Jun 2020
(0)
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Analyst/Coordinator

Epic doesn’t keep all their promises. Initially, they said that there was some documentation that...

Jun 2020
(0)
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Analyst/Coordinator

The system was pretty poorly implemented. The implementation team probably should have done a better...

Jun 2020
(0)
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Analyst/Coordinator

There are some formatting things with Welcome that are difficult to manage. And being end users,...

Jun 2020
(0)
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Analyst/Coordinator

We are bundling in Welcome in general because Welcome is the mobile version for the iPad. So the...

Jun 2020
(0)
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Analyst/Coordinator

Epic has a lot of new staff members and a lot of different messages. They still haven't even...

Jun 2020
(0)
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Analyst/Coordinator

We have received our money’s worth. It is difficult thinking of the money's worth and not being able...

Jun 2020
(0)
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Analyst/Coordinator

I think we will be very satisfied with the system over the next 12 months. I just saw development...

Jun 2020
(0)
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Analyst/Coordinator

Epic is not proactive. I have to reach out to Epic, and things often escalate to the point of...

Jun 2020
(0)
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Analyst/Coordinator

The issue with our implementation was the IS team that came out with Epic. Epic hires application...

Jun 2020
(0)
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Analyst/Coordinator

Epic's implementation team uses a web-based application that Epic built. It has different little...

Jun 2020
(0)
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Analyst/Coordinator

Epic has been very supportive during the COVID-19 crisis. Lots and lots of special updates have come...

Jun 2020
(0)
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CIO

Epic is absolutely part of our long-term plans, but Epic does nickel-and-dime us.

Jun 2020
(0)
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CIO

The product is strong at supporting our integration and interoperability goals. The product is easy...

Jun 2020
(0)
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Analyst/Coordinator

The vendor has really good trainers and a very nice facility.

Jun 2020
(0)
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Analyst/Coordinator

We haven’t implemented all of the functions of Welcome. Our integration limitations may be more on...

Jun 2020
(0)
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Analyst/Coordinator

I can’t think of any needs that the solution doesn’t meet. We have had the software for a long time,...

Jun 2020
(0)
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Analyst/Coordinator

Sometimes our Epic representative doesn’t have the answers, and it takes some time for the person to...

Jun 2020
(0)
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Analyst/Coordinator

For people who are currently running Epic's platform, Welcome is a very nice add-on. If people were...

Jun 2020
(0)
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CIO

Epic's technical service people visit us a lot. The vendor is very proactive. A lot of the time, I...

Jun 2020
(0)
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CIO

I would absolutely buy Welcome again. If someone asked me about the system, I would tell that person...

Jun 2020
(0)
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Director

When people are checking in at the clinic kiosks, the process is intuitive and straightforward. We...

Jun 2020
(0)
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Director

There are a couple of enhancements that we have asked Epic for that they are taking a look at.

Jun 2020
(0)
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Director

I don't personally meet with the executives, but we do have a regular leadership call. I know that...

Jun 2020
(0)
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Director

The system is so straightforward, and patients are able to check in. I would give the system a high...

Jun 2020
(0)
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Director

The system is extremely configurable. We are able to configure it to do what we need it to do. We...

Jun 2020
(0)
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Director

Vendor executive involvement is not always a need, but I do know that if we need anything...

Jun 2020
(0)
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 or  to see details.

Director

Epic has provided tools for other customers to use. They were sending out daily COVID-19 updates...

Jun 2020
(0)
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 or  to see details.

Director

People utilize Welcome when they check in. People can pay at kiosks too; we are working on...

Jun 2020
(0)
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Director

We utilize MyChart for some things because we don't have Welcome fully implemented in all of our...

Jun 2020
(0)
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 or  to see details.

Director

Epic has kept their promises. I don't think Epic nickel-and-dimes me at all. Epic is a good partner....

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We do all of our upgrades together, so when we upgrade Epic's system, all of the Epic tools and...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I think we got what we expected in terms of the product working as promoted. Some of our challenges...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor supported us very well through the COVID-19 crisis. They sent out routine weekly updates...

Jun 2020
(0)
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 or  to see details.

Manager

Epic always does a really good job with implementation.

Jun 2020
(0)
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Manager

Epic always seems like they are on top of the ever-changing healthcare environment. Epic is pretty...

Jun 2020
(0)
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Manager

I don’t know that we get the executives involved in anything. If my leadership team needed...

Jun 2020
(0)
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Manager

Since we have gone live with Welcome, we have seen some significant gains on collections, accurate...

Jun 2020
(0)
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Manager

Epic sometimes requires the office staff to walk the patient through the system the first time.

Jun 2020
(0)
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CIO

The product is a great way to interface with our patients and is easy to use. The product really...

Jun 2020
(0)
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VP/Other Executive

We are in a stage of constant learning, but we would like more platforms where we could push out the...

May 2020
(0)
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