Home chevron icon Ambulatory & Post Acute Care chevron icon Physician Practice Solutions chevron icon Patient Intake Management

Welcome Commentary
Filtered view: All

Subject Expert
Trey Dye
Research Director
KLAS Research Director - Trey Dye
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Patient Intake Management 2024: Where Are Vendors Delivering Value?
Patient Intake Management 2024:
Where Are Vendors Delivering Value?
February 2024
View Report
Patient Engagement Ecosystem 2023: An Update on Vendor-Reported Capabilities
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
Director

Loyalty, Product

It was clear up front what we were getting with Welcome, and the system met our expectations. It...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Welcome is an end-user-facing system, so it is meant to be very simple, and it does a good job with...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Support is Epic's strongest point. The vendor is sometimes so supportive that it is probably too...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Epic's systems are expensive, but when we compare what we get with them to what we are spending, it...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Loyalty, Product

We have gone through many iterations of Welcome. Initially, we used it as a kiosk platform. That...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We have never used any of Welcome's competitors since we are on Epic's systems. The big wins with...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Epic could think about what the future holds for their products more. They are always looking out....

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

The outcome we have achieved using Welcome is the digital engagement. And I will also say from a...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Operations, Product

We are constantly getting updates from Epic on the Welcome kiosks, but they are not training them,...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I would absolutely buy Welcome again in a heartbeat. Epic's support team is great, and they are very...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

There are two pieces of Welcome. There are the Welcome kiosks, and there is the Welcome mobile...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

I like that people can use Welcome for eCheck-in. For a while, patients could only use MyChart. The...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

I like Welcome’s efficiency; it is really cool. I like brand-new projects, but I'm a little...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The product doesn't meet my expectations. The vendor is making promises and keeping many of them,...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Patients often get kicked out of Welcome. We don't have a lot of flexibility on the build side to...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor, like a lot of healthcare vendors, struggles with employee turnover. We have a dedicated...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have a representative who is a bit newer, so they are not as prompt to answer us because they...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We need the ability to customize things more or have the Welcome module more in tune with...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

Welcome has been working really well for us. With the success of the freestanding kiosks at some of...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

The text-message feature for preregistration was something that we utilized a lot with our previous...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

I would highly recommend Welcome. Welcome has helped reduce a lot of additional work for the front...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Relationship

Epic keeps their promises. Sometimes, they take a bit longer to deliver things than we would like,...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

We have managed to lower our wait times for patients in our registration areas, thanks to Welcome....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship, Product

We adopted Welcome because we want to keep as much of our functionality inside Epic as possible....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Value

The Epic technical specialists assigned to our organization do not nickel-and-dime us to death. And...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

I have been to a lot of Epic classes. The Welcome trainers are fantastic, but the class material is...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

Welcome does everything that we need it to do on our kiosks. We are scanning insurance cards. We...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

After I got certified on Welcome, I was terrified about dealing with my first upgrade, and it was...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

In all my interactions with them, Epic is very forward thinking. They are not shy about listening to...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Epic is very proactive, in my experience. My technical specialists from Epic reach out to me when...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

We are very excited that Epic is getting rid of the XAML documents. There are also some things...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

We haven't looked at a third-party solution for patient access in a very long time. There are some...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

Epic has been pretty good at keeping up with the market overall. We pay a lot of money for Epic's...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Epic keeps all their promises eventually; I'm just not always happy with their timelines. We have...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

A lot of the training we get from Epic follows the train-the-trainer model, and sometimes things get...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

While using Welcome, we have saved about a minute and a half for every check-in encounter. The...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Welcome has helped with our payment collection. It helps reduce lines at the front desk. One large...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

With what the pandemic has done to turnover and employment, Epic's self-service tools are going to...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Epic doesn't really offer phone or web support. Another vendor might, but we just talk to our...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations, Product

One of the things we struggled with was getting the right hardware to go with the solution. We have...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

We have sort of been on the leading edge for most of the development, but we are waiting a bit for...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The training that we get for Welcome is a struggle because the product has been around, but now...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I would like to see Epic improve their customer support model for Welcome. They refuel and do other...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Value

We want patients to do as much as possible at home before they arrive at the clinic, and Welcome...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

We have invested a lot in our Epic instance, and we want to continue to use as much Epic technology...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

We have made a seamless experience for the patient to be able to do their self-registration, and...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

There is a bunch of stuff that we have to do with the Epic install for this product. Like with Fast...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations, Product

We have only been live with Welcome for a short amount of time and have been incredibly successful...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Epic does a really good job of mapping things on their road map and communicating where they are...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

We use Welcome for our patient questionnaires, so we can hand a patient a tablet and have them fill...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic does a good job with their overall support structure in working with us and figuring out...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

Our number of eCheck-ins has really gone up since we started using the product. Additionally, when...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
Patient Experience Will Require More Than Just CAHPS
20 December 21    |   Adam Cherrington, Dan Czech and Ciera Black Walker
Our Patient Experience Improvement report is a first look at customer satisfaction with the solutions used by providers and payers to improve patient experience.
Article
KLAS article icon
Patient Intake Management 2020: The Good, the Bad, and the COVID-19
25 November 20    |   Aaron Gleave
Of all the areas in the ambulatory setting with the need to rapidly evolve due to COVID-19, patient intake certainly tops the list.



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​