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User Commentary

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Director

We have received mixed opinions about Welcome's usage, but it is a really good tool for checking...

Jun 2021
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Director

Welcome's success is based on the solution's build. Users need their Epic IT teams to do a good job...

Jun 2021
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Director

Epic works on keeping their promises. If there are issues that they can't resolve, they work with...

Jun 2021
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Director

Our initial training for Welcome was done by one of Epic's trainers. We also did a train-the-trainer...

Jun 2021
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Analyst/Coordinator

Our Welcome kiosks haven't gotten a lot of usage. I don't know whether we are getting an ROI that...

May 2021
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Analyst/Coordinator

We are rolling out some additional functionality with Welcome. Filling out forms is time consuming...

May 2021
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Analyst/Coordinator

There are some years when there are only a few things in the vendor's updates that we think are...

May 2021
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Analyst/Coordinator

Welcome is not my favorite solution because it was very time consuming for us to build. Sometimes,...

May 2021
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(0)
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Manager

I am very satisfied with the system. We need to enhance some of our abilities a little bit more, but...

Apr 2021
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Manager

No one knows what products will be part of our long-term plans because of COVID-19. The pandemic put...

Apr 2021
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CIO

Welcome is just not a very user-friendly system. The issue may be our patients' culture and...

Apr 2021
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CIO

We want more interoperability. Welcome is part of a solution that includes the MyChart electronic...

Apr 2021
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CIO

With Epic’s support, I could be compared to a client that is 30 miles away that is also using...

Apr 2021
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Director

We get the best demographic information from patients at Welcome's kiosks. We have also implemented...

Mar 2021
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(0)
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Director

Welcome's infrastructure is very different than the rest of Epic's modules. It is tougher to get all...

Mar 2021
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Director

Welcome is a patient-driven solution. We have gotten great feedback about it, but the only thing...

Mar 2021
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Analyst/Coordinator

A kiosk was high on our radar before COVID-19, but when COVID-19 occurred, the kiosk fell to the...

Mar 2021
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Analyst/Coordinator

The training for Welcome is good. We get continuing education as well. Epic does a good job.

Mar 2021
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Analyst/Coordinator

There are some areas in the iPad app that could be improved.

Mar 2021
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Analyst/Coordinator

We have used Welcome for a long time, and it was really our first endeavor with a kiosk. We really...

Feb 2021
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Analyst/Coordinator

The system definitely gives some staffing efficiencies, and we still have a traditional model for...

Feb 2021
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CIO

The vendor is careful about what they promise, and that is good. They don't come out and promise...

Jan 2021
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CIO

We are really pleased that, even with COVID-19, we were able to push more for the patient to do...

Jan 2021
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Manager

The vendor provides training when we get the solution out of the box, but the problem is that the...

Aug 2020
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Manager

Welcome is like any kind of patient-centered kiosk. Until we force people to use the system, they...

Aug 2020
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Manager

Epic's system is vendor agnostic. Where we struggle with Welcome is the tablet space. There isn't...

Aug 2020
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Manager

Our current COVID-19 situation has made some gaps that we have in the space far more apparent. The...

Aug 2020
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Manager

We need patients to be a little clearer about what they are scheduling, and they need to have more...

Aug 2020
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(0)
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Manager

Epic is very proactive. We get new training within two weeks after it is online.

Aug 2020
||
(0)
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Manager

The system is very user friendly. It is easy to operate. The workflow is pretty smooth most of the time....

Aug 2020
||
(0)
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CMIO

There is an upgrade coming in the near future, but right now, the GUI is not modern. I don’t think...

Aug 2020
||
(0)
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CEO/President

We are still ramping up Welcome with some patients. The feedback we are getting from our patients is...

Aug 2020
||
(0)
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Analyst/Coordinator

Welcome isn't my favorite system because it still requires patients to see our employees. Welcome...

Aug 2020
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(0)
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Related Reports View All Reports

Patient Perspectives on Patient Engagement Technology 2020
February 2020
Patient Engagement Summit 2019 White Paper
February 2020



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