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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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Manager

Product

The product doesn't meet my expectations. The vendor is making promises and keeping many of them,...

Jan 2024
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Manager

Product

Patients often get kicked out of Welcome. We don't have a lot of flexibility on the build side to...

Jan 2024
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Manager

Relationship

The vendor, like a lot of healthcare vendors, struggles with employee turnover. We have a dedicated...

Jan 2024
||
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Manager

Relationship

We have a representative who is a bit newer, so they are not as prompt to answer us because they...

Jan 2024
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Manager

Product

We need the ability to customize things more or have the Welcome module more in tune with...

Jan 2024
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(0)
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Analyst/Coordinator

Loyalty, Product

Welcome has been working really well for us. With the success of the freestanding kiosks at some of...

Jan 2024
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Analyst/Coordinator

Product, Value

The text-message feature for preregistration was something that we utilized a lot with our previous...

Jan 2024
||
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Analyst/Coordinator

Product, Value

I would highly recommend Welcome. Welcome has helped reduce a lot of additional work for the front...

Jan 2024
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Analyst/Coordinator

Culture, Relationship

Epic keeps their promises. Sometimes, they take a bit longer to deliver things than we would like,...

Dec 2023
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Analyst/Coordinator

Product, Value

We have managed to lower our wait times for patients in our registration areas, thanks to Welcome....

Dec 2023
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(0)
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Analyst/Coordinator

Loyalty, Relationship, Product

We adopted Welcome because we want to keep as much of our functionality inside Epic as possible....

Dec 2023
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(0)
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Analyst/Coordinator

Relationship, Value

The Epic technical specialists assigned to our organization do not nickel-and-dime us to death. And...

Dec 2023
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Analyst/Coordinator

Operations

I have been to a lot of Epic classes. The Welcome trainers are fantastic, but the class material is...

Dec 2023
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(0)
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Analyst/Coordinator

Product, Value

Welcome does everything that we need it to do on our kiosks. We are scanning insurance cards. We...

Dec 2023
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(0)
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Analyst/Coordinator

Operations, Product

After I got certified on Welcome, I was terrified about dealing with my first upgrade, and it was...

Dec 2023
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(0)
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Analyst/Coordinator

Relationship

In all my interactions with them, Epic is very forward thinking. They are not shy about listening to...

Dec 2023
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Analyst/Coordinator

Relationship

Epic is very proactive, in my experience. My technical specialists from Epic reach out to me when...

Dec 2023
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Analyst/Coordinator

Loyalty

We are very excited that Epic is getting rid of the XAML documents. There are also some things...

Dec 2023
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(0)
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VP/Other Executive

Loyalty, Loyalty, Loyalty, Loyalty, Product, Product, Product, Product

We haven't looked at a third-party solution for patient access in a very long time. There are some...

Nov 2023
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(0)
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VP/Other Executive

Value, Value, Value, Value

Epic has been pretty good at keeping up with the market overall. We pay a lot of money for Epic's...

Nov 2023
||
(0)
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VP/Other Executive

Relationship, Relationship, Relationship, Relationship

Epic keeps all their promises eventually; I'm just not always happy with their timelines. We have...

Nov 2023
||
(0)
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VP/Other Executive

Operations, Operations, Operations, Operations

A lot of the training we get from Epic follows the train-the-trainer model, and sometimes things get...

Nov 2023
||
(0)
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VP/Other Executive

Product, Product, Product, Product, Value, Value, Value, Value

While using Welcome, we have saved about a minute and a half for every check-in encounter. The...

Nov 2023
||
(0)
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Manager

Value

Welcome has helped with our payment collection. It helps reduce lines at the front desk. One large...

Sep 2023
||
(0)
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Manager

Relationship, Product

With what the pandemic has done to turnover and employment, Epic's self-service tools are going to...

Sep 2023
||
(0)
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CMIO

Relationship

Epic doesn't really offer phone or web support. Another vendor might, but we just talk to our...

Sep 2023
||
(0)
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CMIO

Operations, Product

One of the things we struggled with was getting the right hardware to go with the solution. We have...

Sep 2023
||
(0)
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CMIO

Loyalty, Product

We have sort of been on the leading edge for most of the development, but we are waiting a bit for...

Sep 2023
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(0)
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Manager

Operations

The training that we get for Welcome is a struggle because the product has been around, but now...

Sep 2023
||
(0)
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Manager

Relationship

I would like to see Epic improve their customer support model for Welcome. They refuel and do other...

Sep 2023
||
(0)
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CIO

Loyalty, Value

We want patients to do as much as possible at home before they arrive at the clinic, and Welcome...

Aug 2023
||
(0)
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CIO

Loyalty, Product

We have invested a lot in our Epic instance, and we want to continue to use as much Epic technology...

Aug 2023
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(0)
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VP/Other Executive

Product, Value

We have made a seamless experience for the patient to be able to do their self-registration, and...

Aug 2023
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(0)
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VP/Other Executive

Product

There is a bunch of stuff that we have to do with the Epic install for this product. Like with Fast...

Aug 2023
||
(0)
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CIO

Relationship, Operations, Product

We have only been live with Welcome for a short amount of time and have been incredibly successful...

Aug 2023
||
(0)
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Director

Loyalty, Relationship

Epic does a really good job of mapping things on their road map and communicating where they are...

Aug 2023
||
(0)
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Director

Product, Value

We use Welcome for our patient questionnaires, so we can hand a patient a tablet and have them fill...

Aug 2023
||
(0)
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Director

Relationship

Epic does a good job with their overall support structure in working with us and figuring out...

Aug 2023
||
(0)
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CIO

Value

Our number of eCheck-ins has really gone up since we started using the product. Additionally, when...

Aug 2023
||
(0)
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Director

Loyalty, Relationship, Product

Epic is definitely at the forefront of technology. We can see the technology underway on their road...

Jul 2023
||
(0)
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Director

Product, Value

Welcome has allowed us to do some touchless preregistration, payments, and arrival things. It allows...

Jul 2023
||
(0)
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Director

Loyalty

I think my overall satisfaction will go down in 12 months. I am going to be waiting for a lot of the...

Jul 2023
||
(0)
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Director

Relationship

Epic’s tech service folks are fantastic. I could not complain about them. We talk to them frequently....

Jul 2023
||
(0)
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VP/Other Executive

Product

The con of using Welcome is that it is really designed to work in a clinical setting. It has not...

Jul 2023
||
(0)
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VP/Other Executive

Loyalty, Product

We were hoping to use Welcome as an out-of-the-box solution, but it has required a lot of...

Jul 2023
||
(0)
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VP/Other Executive

Value

Welcome’s costs are high, but I don't think they are unexpected. We haven’t had any issues with...

Jul 2023
||
(0)
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VP/Other Executive

Relationship, Operations

The one challenge we had when we implemented Welcome was that we had two Epic resources that were...

Jul 2023
||
(0)
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VP/Other Executive

Product

I don't know that we have an issue with our own users for Welcome. Patients haven't done terribly...

Jul 2023
||
(0)
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VP/Other Executive

Loyalty, Product

A big wish-list item for us would be getting some research and development on the product with the...

Jul 2023
||
(0)
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VP/Other Executive

Relationship, Product

Epic’s next upgrade promises quite a bit more functionality for Welcome that I think will help us....

Jul 2023
||
(0)
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VP/Other Executive

Loyalty, Value

We chose Welcome because our patients were asking for options to self-register without having to...

Jul 2023
||
(0)
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VP/Other Executive

Product, Value

The pros of using the product have been our ability to relieve ourselves of some bottlenecks on a...

Jul 2023
||
(0)
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VP/Other Executive

Operations, Product

We can't modify certain things to meet our needs, and those things should be modifiable. We would...

Jun 2023
||
(0)
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VP/Other Executive

Operations

Welcome is a nightmare on the build side. The support is amazing, but the actual implementation...

Jun 2023
||
(0)
 Thank you  Helpful

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CMIO

Loyalty, Product

We are seeing an evolution in the way the front of our office works. We are now more streamlined,...

Jun 2023
||
(0)
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CMIO

Operations

Epic could package the details of their trainings in a more accessible way.

Jun 2023
||
(0)
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CMIO

Relationship

We are plugged into Epic's development team. That team has been very helpful and productive.

Jun 2023
||
(0)
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CEO/President

Product

We are thrilled to have preregistration and electronic registration options. We have been waiting a...

Jun 2023
||
(0)
 Thank you  Helpful

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CEO/President

Operations

Epic does a good job with their libraries and their tips, and they do an excellent job with training....

Jun 2023
||
(0)
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CEO/President

Relationship

Epic has an excellent support team. There are not a lot of vendors out there that can do what Epic...

Jun 2023
||
(0)
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Manager

Relationship, Product

Epic is ahead of people before we even have an idea. We have an inkling, and all of a sudden, there...

May 2023
||
(0)
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Manager

Operations

Epic has their training bundled in a box with a bow. And with Epic’s training, they have all the...

May 2023
||
(0)
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Manager

Relationship, Operations

We have an application manager from Epic, and that person is wonderful. Epic is always organized...

May 2023
||
(0)
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Manager

Culture, Value

Epic has their contractual things, so they don't really charge us extra. We know what we are getting...

May 2023
||
(0)
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Manager

Relationship

Epic is really good at knowing that they have issues and sending us software fixes routinely. They...

May 2023
||
(0)
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Manager

Loyalty

The solution’s ability to automatically ask patients questions is top of the line. We are looking...

May 2023
||
(0)
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Manager

Loyalty, Product

We are using the solution because it is integrated. From an integration standpoint, we have tried to...

May 2023
||
(0)
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Manager

Loyalty, Product

One outcome of the product is efficiency at registration due to patients using Welcome's mobile...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

Epic does a good job with their libraries and their tips, and they do an excellent job with training....

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

Epic has an excellent support team. There are not a lot of vendors out there that can do what Epic...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

We are thrilled to have preregistration and electronic registration options. We have been waiting a...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Epic does a really good job of road mapping and communicating where they are heading with their...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

We utilize Welcome for our patient questionnaire, so we can hand patients a tablet to fill out a...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic does a good job with their overall support structure in working with us and figuring out...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

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