Welcome
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
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User Commentary
We have had some issues with the way our foundation is set up, and we have struggled. Sometimes,...
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Welcome made a big difference for us because it finally gave patients the ability to preregister...
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The scope of services within different specialties can vary a lot as well as the physicians and the...
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Epic is really trying with Welcome, but they have some barriers that they need to overcome that are...
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I would purchase Welcome again because I don't know that there are many better options out there....
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Epic is adding bits and pieces to Welcome with every upgrade. We are now using iPads for...
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We still have some gaps in functionality. One gap is in being able to verify guarantors and patient...
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Epic has great technical support. The technical support staff catches a lot of things that they say...
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Compared to other products I see, Epic blows everyone out of the water in terms of what is...
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Epic is enhancing functionality and making the system much easier for patients to use. Patients can...
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From an operational standpoint, providers who use Welcome need to change workflows. Providers will...
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Welcome is a good product that we would continue to reinstall or install if given the choice. We are...
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We had a misstep in our initial install with Welcome’s patient questionnaires, but we have since...
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The Welcome platform needs to align better with different devices. For example, my experience in a...
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We are considering a front-facing app that is more all inclusive than Welcome is. The product itself...
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Something for Epic and their clients to think about is how Welcome expands beyond the walls and...
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Epic provides Nova notes, and we do the training. Epic releases new pieces of functionality, and we...
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In terms of our integration goals, one of our people wants a lot more out of Welcome than what they...
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The problem with Welcome is that it lacks ease of use. When someone walks up to an airport kiosk,...
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One of the fundamental issues with successfully delivering Welcome into our clinics has been the...
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Epic generally charges us for every little thing. However, the things they charge for aren't...
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One of the largest benefits of Epic's applications is that they save our clinical staff from having...
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Using Welcome helps the front desk staff and patients keep accurate records. If the patient is...
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How Welcome is deployed is important because an organization can deploy Welcome on freestanding...
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The tablets don't have credit card readers, and it probably isn't possible or efficient to have...
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Welcome gives us a way to send our patient portal capabilities into the clinic, so if a patient...
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The system could be completely seamless with the rest of Epic's tools. There are some limitations to...
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Welcome is very limited in its ability to print. If we use a Welcome kiosk to check in a patient and...
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A lot of the vendor's unkept promises are regarding feature requests or development fixes.
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The system allows for all the clinical, billing, and revenue cycle reporting. The system is very...
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Epic needs to respect the legacy build of hospitals that have been live for a while. We have certain...
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Epic's training is pretty good, and they are pretty good at alerting us to issues that other...
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I like the fact that Welcome has an Apple-like ecosystem in the sense that it integrates well with...
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The issue we have with Welcome is around the ability to troubleshoot problems, set up, and...
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The Welcome functionality for iPads is lagging behind the competition. We are very limited and...
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The application we provide to support the Welcome kiosks to end users is very outdated. They haven't...
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We haven't turned on Welcome at all of our locations. That is mostly because it is difficult to...
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For check-ins, Welcome generates a QR code that patients can scan, and then the solution will check...
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Epic's contracts are massive. Looking at them feels like looking at a phone book. There isn't...
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The point of Welcome is to check people in, and it does that. We haven't really asked it to do more,...
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The three primary areas where we are utilizing Welcome are our self-service kiosks, our freestanding...
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We are looking at the digital realm more than physical kiosks. People are filling out patient...
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We have seen some inconsistent workflows in Welcome and MyChart. Welcome is the physical device that...
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Epic keeps all their promises. They are pretty solid on that front. However, we would like Epic to...
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We have received mixed opinions about Welcome's usage, but it is a really good tool for checking...
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Welcome's success is based on the solution's build. Users need their Epic IT teams to do a good job...
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Epic works on keeping their promises. If there are issues that they can't resolve, they work with...
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Our initial training for Welcome was done by one of Epic's trainers. We also did a train-the-trainer...
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