Welcome Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Operations
We don’t really need much in the way of implementation services, but the implementation was quite easy....
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Product
Welcome is easy to use for patients doing self-registration. It is pretty self-explanatory for them....
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Loyalty
We like the fact that Epic's suite is all one system for managing patient care. There is a health...
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Product
We use a lot of the Welcome kiosks, but a lot of patients just want to talk to a person. Our patient...
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Relationship
We have a great Epic kiosk team. They are super responsive. Our tech support person has come to our...
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Product
What I like about Welcome is that the kiosks work beautifully for people who don't want to talk to...
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Loyalty, Relationship, Product
The people who really want Welcome are our Community Connect sites. Community Connect partners...
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Product
I would like to have more Welcome functionality in MyChart. I don't want people to be able to just...
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Product
Welcome offers the patients a self-service approach to registration when they come in the door....
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Relationship, Operations, Product
Welcome needs some additional time and development from Epic; it doesn't always follow what is...
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Loyalty, Product, Value
Overall, things seem to be going very well. However, I think there is an opportunity to be more...
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Relationship, Product
We have made some changes to Welcome. The changes haven't been super big, but Epic has been very supportive....
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Product, Value
There is simply confusion in the healthcare insurance space and the self-pay space. Nobody thinks...
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Loyalty, Product
Our organization is not going to change how Epic does their upgrades. The community is huge, so Epic...
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Loyalty, Value
There is an opportunity in the industry to better understand that Welcome isn't going to solve our...
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Relationship, Product
Epic does an excellent job of customizing Welcome to patient and organizational wants and needs,...
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Relationship
Epic is a little naïve in assuming that all health systems can keep up with their updates. At a...
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Value
From a payment expectation perspective, we really are focusing on preservice payment, and trying to...
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Product
Epic has made Welcome more seamless with MyChart. People can fill out questionnaires within MyChart,...
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Product
Welcome has a couple of different functionalities that we take advantage of; we use our check-in...
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Loyalty, Product
Epic could improve Welcome by moving a button. I know that sounds ridiculous, but there is a green...
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Product
Welcome is very multifaceted. We have transitioned all our clinical OpTime OR consent forms as well...
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Product
We encourage patients to check in from home on their phone or laptop if they don't like using the...
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Product
Epic has Welcome stations that are self-driven, patient registration stations. Our patients walk...
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Product
We recently did a project so that we now have kiosks in all of our facilities of a certain type. In...
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Loyalty, Relationship, Product
There are some pain points that need to be worked out. There are some things that need some...
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Culture, Value
When we are doing a build and changing things, we can do that if we have the license. The vendor...
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Operations
It has been a hot minute since I had training in Welcome. Epic tells us the basics. There is other...
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Relationship
Our technical support person is really good about letting us know if Epic finds a problem that is...
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Product
If I were talking to somebody who was contemplating going live with Welcome, I would tell them to...
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Loyalty, Product
The way we rolled out Welcome wasn’t ideal. I would use Welcome again, but I would use it...
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Product
The current product functionality is pretty good, but it is not perfect. I think the product is easy...
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Relationship
The unfortunate thing for Epic is that they have a pretty significant turnover rate, so we often...
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Operations, Product
We don't use Welcome as designed, unfortunately. Welcome is a great product if it is used how it is...
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Relationship, Value
While Welcome is a very expensive product, we get what we pay for. Every time I'm in any kind of...
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Product
The biggest strength of Welcome is the autonomy of the patient being able to do things with the...
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Operations, Product
Welcome is kind of clunky sometimes on the build side. Epic could improve the build side of Welcome...
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Value
Epic has gotten better about charges. They charge according to their pricing structure. During the...
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Loyalty, Product
We rolled out two-way texting and Hello World, so Epic's intake piece is pretty good. A lot of...
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Value
Epic charges for a lot. However, I would say they avoid charging for every little thing. We want the...
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Relationship
Epic pulls the right people in if their initial support team doesn’t have the answers.
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Product
We love using Welcome on the iPad the most. We can hand it to the patients and allow them to...
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