Welcome Comments

 

Featured  Reports

Preferences

   Bookmark

Give your feedback

Current Time Inside Cache Tag Helper: 9/26/2020 4:40:54 AM and Model.EvProductId = 56944

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

Manager

Implementation and Training

The vendor provides training when we get the solution out of the box, but the problem is that the...

Aug 2020
 Helpful

 or  to see details.

Manager

Lessons Learned

Welcome is like any kind of patient-centered kiosk. Until we force people to use the system, they...

Aug 2020
 Helpful

 or  to see details.

Manager

Technology

Epic's system is vendor agnostic. Where we struggle with Welcome is the tablet space. There isn't...

Aug 2020
 Helpful

 or  to see details.

Manager

Technology

Our current COVID-19 situation has made some gaps that we have in the space far more apparent. The...

Aug 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We need patients to be a little clearer about what they are scheduling, and they need to have more...

Aug 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

Epic is very proactive. We get new training within two weeks after it is online.

Aug 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system is very user friendly. It is easy to operate. The workflow is pretty smooth most of the time....

Aug 2020
 Helpful

 or  to see details.

CMIO

Technology

There is an upgrade coming in the near future, but right now, the GUI is not modern. I don’t think...

Aug 2020
 Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

We are still ramping up Welcome with some patients. The feedback we are getting from our patients is...

Aug 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Welcome isn't my favorite system because it still requires patients to see our employees. Welcome...

Aug 2020
 Helpful

 or  to see details.

Director

Service and Support

Epic has supported us through the COVID-19 crisis because they have provided tools for customers to...

Jul 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We use more than just Welcome. Welcome is a self-check-in kiosk we use at our practices. But we also...

Jul 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

Welcome does ask patients some questions. But we have utilized tools in MyChart and other products...

Jul 2020
 Helpful

 or  to see details.

Director

Relationship

Vendor executive involvement isn't always needed, but when our leaders need to talk to Epic's...

Jul 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Epic has kept their promises. They are a good partner. They don't nickel-and-dime us. They are like...

Jul 2020
 Helpful

 or  to see details.

Director

Implementation and Training

We do all our upgrades together. When we upgrade the Epic system, we upgrade everything; an upgrade...

Jul 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We got what we expected; Welcome works as promoted. Some of the challenges have been on our side...

Jul 2020
 Helpful

 or  to see details.

Director

Service and Support

We have our own technical support person for Welcome. When we have any questions or happen to...

Jul 2020
 Helpful

 or  to see details.

Director

Service and Support

I think Epic's service is proactive because they introduce new technology. They are always listening...

Jul 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I don't know that we necessarily measure tangible outcomes, but the data can be updated pretty well....

Jul 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The strength of the patient experience gets a pretty high score. If the product allowed patients to...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The training is not really applicable. Epic hasn't really trained us on the system. Welcome is even...

Jul 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The frequent updates are great and much easier. The analyst teams are able to more effectively...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

Epic doesn’t keep all their promises. Initially, they said that there was some documentation that...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

The system was pretty poorly implemented. The implementation team probably should have done a better...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

There are some formatting things with Welcome that are difficult to manage. And being end users,...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We are bundling in Welcome in general because Welcome is the mobile version for the iPad. So the...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Epic has a lot of new staff members and a lot of different messages. They still haven't even...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

We have received our money’s worth. It is difficult thinking of the money's worth and not being able...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

I think we will be very satisfied with the system over the next 12 months. I just saw development...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Epic is not proactive. I have to reach out to Epic, and things often escalate to the point of...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

The issue with our implementation was the IS team that came out with Epic. Epic hires application...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Epic's implementation team uses a web-based application that Epic built. It has different little...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Epic has been very supportive during the COVID-19 crisis. Lots and lots of special updates have come...

Jun 2020
 Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

Epic is absolutely part of our long-term plans, but Epic does nickel-and-dime us.

Jun 2020
 Helpful

 or  to see details.

CIO

Interfacing and Integration

The product is strong at supporting our integration and interoperability goals. The product is easy...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

The vendor has really good trainers and a very nice facility.

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

We haven’t implemented all of the functions of Welcome. Our integration limitations may be more on...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Technology

I can’t think of any needs that the solution doesn’t meet. We have had the software for a long time,...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Lessons Learned

Sometimes our Epic representative doesn’t have the answers, and it takes some time for the person to...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

For people who are currently running Epic's platform, Welcome is a very nice add-on. If people were...

Jun 2020
 Helpful

 or  to see details.

CIO

Relationship

Epic's technical service people visit us a lot. The vendor is very proactive. A lot of the time, I...

Jun 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

I would absolutely buy Welcome again. If someone asked me about the system, I would tell that person...

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

When people are checking in at the clinic kiosks, the process is intuitive and straightforward. We...

Jun 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

There are a couple of enhancements that we have asked Epic for that they are taking a look at.

Jun 2020
 Helpful

 or  to see details.

Director

Relationship

I don't personally meet with the executives, but we do have a regular leadership call. I know that...

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The system is so straightforward, and patients are able to check in. I would give the system a high...

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The system is extremely configurable. We are able to configure it to do what we need it to do. We...

Jun 2020
 Helpful

 or  to see details.

Director

Relationship

Vendor executive involvement is not always a need, but I do know that if we need anything...

Jun 2020
 Helpful

 or  to see details.

Director

Service and Support

Epic has provided tools for other customers to use. They were sending out daily COVID-19 updates...

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

People utilize Welcome when they check in. People can pay at kiosks too; we are working on...

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We utilize MyChart for some things because we don't have Welcome fully implemented in all of our...

Jun 2020
 Helpful

 or  to see details.

Director

Relationship

Epic has kept their promises. I don't think Epic nickel-and-dimes me at all. Epic is a good partner....

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We do all of our upgrades together, so when we upgrade Epic's system, all of the Epic tools and...

Jun 2020
 Helpful

 or  to see details.

Director

Service and Support

I think we got what we expected in terms of the product working as promoted. Some of our challenges...

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

The vendor supported us very well through the COVID-19 crisis. They sent out routine weekly updates...

Jun 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

Epic always does a really good job with implementation.

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Epic always seems like they are on top of the ever-changing healthcare environment. Epic is pretty...

Jun 2020
 Helpful

 or  to see details.

Manager

Relationship

I don’t know that we get the executives involved in anything. If my leadership team needed...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Since we have gone live with Welcome, we have seen some significant gains on collections, accurate...

Jun 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

Epic sometimes requires the office staff to walk the patient through the system the first time.

Jun 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

The product is a great way to interface with our patients and is easy to use. The product really...

Jun 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We are in a stage of constant learning, but we would like more platforms where we could push out the...

May 2020
 Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

As long as data comes into Welcome, the data is great. However, there are still a lot of...

Feb 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

My overall feedback to Epic is that my experience with the product is better than my experience with...

Feb 2020
 Helpful

 or  to see details.

CIO

Lessons Learned

If an organization is going to put in kiosks, it needs to have the right space. The waiting rooms...

Jan 2020
 Helpful

 or  to see details.

CIO

Technology

Epic is delivering new technology. Epic is partnering with another vendor to make sure that they are...

Jan 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

If the decision were up to me, I would purchase the system again. We have agreed to use the system...

Jan 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We have probably put a huge emphasis on using Welcome's self-arrival technology for the last few...

Jan 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

My favorite thing about Epic is they try to take the best practices, ideas, or customizations that...

Jan 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

Epic recognized that we were going to be aggressive and use the system in a really meaningful way....

Jan 2020
 Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

The quality of Epic’s training is always very good. I just don't need very much help from Epic. Epic...

Jan 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

There is a lot that can be done on Welcome. I don't think Welcome is nearly as mature as other Epic...

Jan 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Some patients just don't want to use self-arrival technology. The patients who use the system do not...

Jan 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

We did a pilot of Welcome, but it is not getting the greatest feedback in terms of ease of use....

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We will be rolling out more functionality within Welcome, and we are currently very happy with how...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Epic has done a really good job with the user population. They had to come up with custom workflows...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

Epic doesn't nickel-and-dime us. Things depend on the type of contract that clients have. We have an...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Epic has top-notch trainers. We go on-site for training, and that is a really good experience.

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We hear some complaints about the system's ease of use, but overall, the system is very user...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We have regular TS calls with all of our Epic people assigned to us to answer any questions that we...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

Welcome is seamlessly integrated into Epic's system. Welcome is a self-service mobile application...

Jan 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

Welcome has worked the way that we had hoped it would work. Our experience with Epic has been...

Jan 2020
 Helpful

 or  to see details.