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Adam Cherrington
VP of Engagement
KLAS VP of Engagement - Adam Cherrington
 
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VP/Other Executive

Operations

We don’t really need much in the way of implementation services, but the implementation was quite easy....

Nov 2025
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Manager

Product

Welcome is easy to use for patients doing self-registration. It is pretty self-explanatory for them....

Sep 2025
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Manager

Loyalty

We like the fact that Epic's suite is all one system for managing patient care. There is a health...

Sep 2025
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Manager

Product

We use a lot of the Welcome kiosks, but a lot of patients just want to talk to a person. Our patient...

Aug 2025
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Manager

Relationship

We have a great Epic kiosk team. They are super responsive. Our tech support person has come to our...

Aug 2025
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Manager

Product

What I like about Welcome is that the kiosks work beautifully for people who don't want to talk to...

Aug 2025
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Manager

Loyalty, Relationship, Product

The people who really want Welcome are our Community Connect sites. Community Connect partners...

Aug 2025
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Manager

Product

I would like to have more Welcome functionality in MyChart. I don't want people to be able to just...

Aug 2025
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VP/Other Executive

Product

Welcome offers the patients a self-service approach to registration when they come in the door....

Jul 2025
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VP/Other Executive

Relationship, Operations, Product

Welcome needs some additional time and development from Epic; it doesn't always follow what is...

Jul 2025
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Director

Loyalty, Product, Value

Overall, things seem to be going very well. However, I think there is an opportunity to be more...

Jun 2025
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Director

Relationship, Product

We have made some changes to Welcome. The changes haven't been super big, but Epic has been very supportive....

Jun 2025
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Director

Product, Value

There is simply confusion in the healthcare insurance space and the self-pay space. Nobody thinks...

Jun 2025
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Director

Loyalty, Product

Our organization is not going to change how Epic does their upgrades. The community is huge, so Epic...

Jun 2025
||
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Director

Loyalty, Value

There is an opportunity in the industry to better understand that Welcome isn't going to solve our...

Jun 2025
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Director

Relationship, Product

Epic does an excellent job of customizing Welcome to patient and organizational wants and needs,...

Jun 2025
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Director

Relationship

Epic is a little naïve in assuming that all health systems can keep up with their updates. At a...

Jun 2025
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Director

Value

From a payment expectation perspective, we really are focusing on preservice payment, and trying to...

Jun 2025
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VP/Other Executive

Product

Epic has made Welcome more seamless with MyChart. People can fill out questionnaires within MyChart,...

May 2025
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VP/Other Executive

Product

Welcome has a couple of different functionalities that we take advantage of; we use our check-in...

May 2025
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Manager

Loyalty, Product

Epic could improve Welcome by moving a button. I know that sounds ridiculous, but there is a green...

Apr 2025
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Manager

Product

Welcome is very multifaceted. We have transitioned all our clinical OpTime OR consent forms as well...

Apr 2025
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Director

Product

We encourage patients to check in from home on their phone or laptop if they don't like using the...

Jan 2025
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Director

Product

Epic has Welcome stations that are self-driven, patient registration stations. Our patients walk...

Jan 2025
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Analyst/Coordinator

Product

We recently did a project so that we now have kiosks in all of our facilities of a certain type. In...

Dec 2024
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Analyst/Coordinator

Loyalty, Relationship, Product

There are some pain points that need to be worked out. There are some things that need some...

Dec 2024
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Analyst/Coordinator

Culture, Value

When we are doing a build and changing things, we can do that if we have the license. The vendor...

Dec 2024
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Analyst/Coordinator

Operations

It has been a hot minute since I had training in Welcome. Epic tells us the basics. There is other...

Dec 2024
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Analyst/Coordinator

Relationship

Our technical support person is really good about letting us know if Epic finds a problem that is...

Dec 2024
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Analyst/Coordinator

Product

If I were talking to somebody who was contemplating going live with Welcome, I would tell them to...

Dec 2024
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Analyst/Coordinator

Loyalty, Product

The way we rolled out Welcome wasn’t ideal. I would use Welcome again, but I would use it...

Dec 2024
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Analyst/Coordinator

Product

The current product functionality is pretty good, but it is not perfect. I think the product is easy...

Dec 2024
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(0)
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Analyst/Coordinator

Relationship

The unfortunate thing for Epic is that they have a pretty significant turnover rate, so we often...

Dec 2024
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Analyst/Coordinator

Operations, Product

We don't use Welcome as designed, unfortunately. Welcome is a great product if it is used how it is...

Dec 2024
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Analyst/Coordinator

Relationship, Value

While Welcome is a very expensive product, we get what we pay for. Every time I'm in any kind of...

Dec 2024
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Analyst/Coordinator

Product

The biggest strength of Welcome is the autonomy of the patient being able to do things with the...

Dec 2024
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Analyst/Coordinator

Operations, Product

Welcome is kind of clunky sometimes on the build side. Epic could improve the build side of Welcome...

Dec 2024
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Analyst/Coordinator

Value

Epic has gotten better about charges. They charge according to their pricing structure. During the...

Dec 2024
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CIO

Loyalty, Product

We rolled out two-way texting and Hello World, so Epic's intake piece is pretty good. A lot of...

Dec 2024
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CIO

Value

Epic charges for a lot. However, I would say they avoid charging for every little thing. We want the...

Dec 2024
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VP/Other Executive

Relationship

Epic pulls the right people in if their initial support team doesn’t have the answers.

Dec 2024
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VP/Other Executive

Product

We love using Welcome on the iPad the most. We can hand it to the patients and allow them to...

Dec 2024
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CISO

Value

Welcome is very well received by customers and patients. Epic in general charges an enormous bill up...

Dec 2024
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Manager

Relationship, Operations, Product

I think the main challenge we have had with Welcome is the lack of concrete best practices and...

Dec 2024
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VP/Other Executive

Product

Welcome takes a lot of upkeep, and it just takes constant surveillance to make sure patients can...

Dec 2024
||
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VP/Other Executive

Relationship

Epic has some good stuff coming out, and they have listened to feedback.

Dec 2024
||
(0)
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VP/Other Executive

Value

I would tell someone looking at Welcome that if they set up the processes right, they can look...

Dec 2024
||
(0)
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VP/Other Executive

Culture, Relationship

Epic has been telling us that they can do certain things for a long time, but those things have yet...

Dec 2024
||
(0)
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CMIO

Loyalty, Value

We are all in. Epic has told us what to expect, and they have delivered everything they have told...

Dec 2024
||
(0)
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CMIO

Loyalty, Product

The technology in Welcome is getting better. Epic had a period where it seemed as if their move from...

Dec 2024
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(0)
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CMIO

Loyalty, Product

We have had Welcome for as long as it has been available in our area. Welcome is an Epic-integrated...

Dec 2024
||
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CMIO

Product

Welcome isn't changing outcomes. The system allows people to come into the healthcare system, have a...

Dec 2024
||
(0)
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CMIO

Relationship

I would tell others looking at Welcome that they need a specific team. But generally speaking, if...

Dec 2024
||
(0)
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CMIO

Product

The way that Welcome’s UI works and the way that we engage with patients could be slightly smoother....

Dec 2024
||
(0)
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Analyst/Coordinator

Product

Epic has gotten better with the information and communication we have gotten in terms of upgrades...

Dec 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

I am currently working with our internal Epic build people to get Welcome to function for direct...

Dec 2024
||
(0)
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Analyst/Coordinator

Product

We now have freestanding Welcome kiosks in our outpatient ambulatory offices. Having those on a much...

Dec 2024
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