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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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Patient Engagement Ecosystem 2023: An Update on Vendor-Reported Capabilities
Patient Engagement Ecosystem 2023:
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User Commentary

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Manager

Value

Welcome has helped with our payment collection. It helps reduce lines at the front desk. One large...

Sep 2023
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Manager

Relationship, Product

With what the pandemic has done to turnover and employment, Epic's self-service tools are going to...

Sep 2023
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CMIO

Relationship

Epic doesn't really offer phone or web support. Another vendor might, but we just talk to our...

Sep 2023
||
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CMIO

Operations, Product

One of the things we struggled with was getting the right hardware to go with the solution. We have...

Sep 2023
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CMIO

Loyalty, Product

We have sort of been on the leading edge for most of the development, but we are waiting a bit for...

Sep 2023
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(0)
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Manager

Operations

The training that we get for Welcome is a struggle because the product has been around, but now...

Sep 2023
||
(0)
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Manager

Relationship

I would like to see Epic improve their customer support model for Welcome. They refuel and do other...

Sep 2023
||
(0)
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CIO

Loyalty, Value

We want patients to do as much as possible at home before they arrive at the clinic, and Welcome...

Aug 2023
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CIO

Loyalty, Product

We have invested a lot in our Epic instance, and we want to continue to use as much Epic technology...

Aug 2023
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(0)
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VP/Other Executive

Product, Value

We have made a seamless experience for the patient to be able to do their self-registration, and...

Aug 2023
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VP/Other Executive

Product

There is a bunch of stuff that we have to do with the Epic install for this product. Like with Fast...

Aug 2023
||
(0)
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CIO

Relationship, Operations, Product

We have only been live with Welcome for a short amount of time and have been incredibly successful...

Aug 2023
||
(0)
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Director

Loyalty, Relationship

Epic does a really good job of mapping things on their road map and communicating where they are...

Aug 2023
||
(0)
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Director

Product, Value

We use Welcome for our patient questionnaires, so we can hand a patient a tablet and have them fill...

Aug 2023
||
(0)
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Director

Relationship

Epic does a good job with their overall support structure in working with us and figuring out...

Aug 2023
||
(0)
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CIO

Value

Our number of eCheck-ins has really gone up since we started using the product. Additionally, when...

Aug 2023
||
(0)
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Director

Loyalty, Relationship, Product

Epic is definitely at the forefront of technology. We can see the technology underway on their road...

Jul 2023
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Director

Product, Value

Welcome has allowed us to do some touchless preregistration, payments, and arrival things. It allows...

Jul 2023
||
(0)
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Director

Loyalty

I think my overall satisfaction will go down in 12 months. I am going to be waiting for a lot of the...

Jul 2023
||
(0)
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Director

Relationship

Epic’s tech service folks are fantastic. I could not complain about them. We talk to them frequently....

Jul 2023
||
(0)
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VP/Other Executive

Product

The con of using Welcome is that it is really designed to work in a clinical setting. It has not...

Jul 2023
||
(0)
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VP/Other Executive

Loyalty, Product

We were hoping to use Welcome as an out-of-the-box solution, but it has required a lot of...

Jul 2023
||
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VP/Other Executive

Value

Welcome’s costs are high, but I don't think they are unexpected. We haven’t had any issues with...

Jul 2023
||
(0)
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VP/Other Executive

Relationship, Operations

The one challenge we had when we implemented Welcome was that we had two Epic resources that were...

Jul 2023
||
(0)
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VP/Other Executive

Product

I don't know that we have an issue with our own users for Welcome. Patients haven't done terribly...

Jul 2023
||
(0)
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VP/Other Executive

Loyalty, Product

A big wish-list item for us would be getting some research and development on the product with the...

Jul 2023
||
(0)
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VP/Other Executive

Relationship, Product

Epic’s next upgrade promises quite a bit more functionality for Welcome that I think will help us....

Jul 2023
||
(0)
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VP/Other Executive

Loyalty, Value

We chose Welcome because our patients were asking for options to self-register without having to...

Jul 2023
||
(0)
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VP/Other Executive

Product, Value

The pros of using the product have been our ability to relieve ourselves of some bottlenecks on a...

Jul 2023
||
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VP/Other Executive

Operations, Product

We can't modify certain things to meet our needs, and those things should be modifiable. We would...

Jun 2023
||
(0)
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VP/Other Executive

Operations

Welcome is a nightmare on the build side. The support is amazing, but the actual implementation...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

We are seeing an evolution in the way the front of our office works. We are now more streamlined,...

Jun 2023
||
(0)
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CMIO

Operations

Epic could package the details of their trainings in a more accessible way.

Jun 2023
||
(0)
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CMIO

Relationship

We are plugged into Epic's development team. That team has been very helpful and productive.

Jun 2023
||
(0)
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Manager

Relationship, Product

Epic is ahead of people before we even have an idea. We have an inkling, and all of a sudden, there...

May 2023
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Manager

Operations

Epic has their training bundled in a box with a bow. And with Epic’s training, they have all the...

May 2023
||
(0)
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Manager

Relationship, Operations

We have an application manager from Epic, and that person is wonderful. Epic is always organized...

May 2023
||
(0)
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Manager

Culture, Value

Epic has their contractual things, so they don't really charge us extra. We know what we are getting...

May 2023
||
(0)
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Manager

Relationship

Epic is really good at knowing that they have issues and sending us software fixes routinely. They...

May 2023
||
(0)
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Manager

Loyalty

The solution’s ability to automatically ask patients questions is top of the line. We are looking...

May 2023
||
(0)
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Manager

Loyalty, Product

We are using the solution because it is integrated. From an integration standpoint, we have tried to...

May 2023
||
(0)
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Manager

Loyalty, Product

One outcome of the product is efficiency at registration due to patients using Welcome's mobile...

May 2023
||
(0)
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CEO/President

Operations

Epic does a good job with their libraries and their tips, and they do an excellent job with training....

May 2023
||
(0)
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CEO/President

Relationship

Epic has an excellent support team. There are not a lot of vendors out there that can do what Epic...

May 2023
||
(0)
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CEO/President

Product

We are thrilled to have preregistration and electronic registration options. We have been waiting a...

May 2023
||
(0)
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Manager

Product

I like the integration of the product into Epic versus using a third-party system.

Apr 2023
||
(0)
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Manager

Relationship

The direct support that we get for issues is very good. Epic has a good process for how we...

Apr 2023
||
(0)
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Manager

Product

The product is pretty good for offering what we need and in terms of what kind of questions we can...

Apr 2023
||
(0)
 Thank you  Helpful

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Director

Relationship

One of the struggles that we have with the Welcome piece is a change in our support. Sometimes the...

Mar 2023
||
(0)
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Director

Product

The device integration with some of the Welcome products is a bit limited sometimes.

Mar 2023
||
(0)
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Director

Operations, Value

Welcome is very simple and self-explanatory for our patients. It is a good product. When we first...

Mar 2023
||
(0)
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Analyst/Coordinator

Product

I can't say for sure whether we are using all of the customization options that are available in the...

Feb 2023
||
(0)
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Analyst/Coordinator

Product

Welcome gives patients the ability to select a language. Our previous product didn't have that option....

Feb 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship, Product

I have made lots of suggestions for product enhancements around what we use every day. All of those...

Feb 2023
||
(0)
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Analyst/Coordinator

Product

Welcome allows patients to access their medical records or answer questions and questionnaires in...

Feb 2023
||
(0)
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Analyst/Coordinator

Product

We would like to see a feature pairing between Welcome and MyChart. There are things we can do in...

Feb 2023
||
(0)
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Analyst/Coordinator

Product

Our providers are starting to use Welcome mobile to collect their consent forms. Things are working...

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship

Epic is pretty good about finding issues before we find them, and the vendor is good about letting...

Jan 2023
||
(0)
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CMIO

Product

We have not used Welcome to its full extent, but I would consider buying it again because of its...

Jan 2023
||
(0)
 Thank you  Helpful

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CMIO

Relationship

Our recent upgrade with Welcome went incredibly well. The tool works exactly as promoted, but that...

Jan 2023
||
(0)
 Thank you  Helpful

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CMIO

Relationship

Welcome is not particularly complex. It does exactly what we program it to do; there is no magic. We...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product, Value

From a technology standpoint, I would absolutely buy Welcome again. However, I am still trying to...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Welcome's main strength is that it allows for a seamless check-in process at the point of care...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Operations, Product

Epic has had a lot of rapid releases, so it is hard to stay completely up-to-date.

Jan 2023
||
(0)
 Thank you  Helpful

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Manager

Product

I wish the product were better at collecting PCP information. The product doesn't have a good option...

Dec 2022
||
(0)
 Thank you  Helpful

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Manager

Relationship

Epic is very good at being proactive. If there is a problem, they will alert any Epic users to it....

Dec 2022
||
(0)
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Manager

Product

It would be helpful if the product could default items. We would also like the vendor to build a...

Dec 2022
||
(0)
 Thank you  Helpful

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Manager

Relationship, Product

We sometimes hit a wall with our IT folks. We aren't sure whether the problem is with Epic or our IT...

Dec 2022
||
(0)
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Manager

Loyalty, Product

Epic has a new piece of technology that has a credit card machine built into it. However, the vendor...

Dec 2022
||
(0)
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Director

Product

The main thing that I appreciate about Epic products is that they work well and are technically...

Oct 2022
||
(0)
 Thank you  Helpful

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