Commentary Summary
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User Commentary
Functionality and Upgrades
Our providers are starting to use Welcome mobile to collect their consent forms. Things are working...
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Relationship
Epic is pretty good about finding issues before we find them, and the vendor is good about letting...
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Interfacing and Integration
We have not used Welcome to its full extent, but I would consider buying it again because of its...
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Service and Support
Our recent upgrade with Welcome went incredibly well. The tool works exactly as promoted, but that...
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Functionality and Upgrades
Welcome is not particularly complex. It does exactly what we program it to do; there is no magic. We...
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Other Observations & Comments
From a technology standpoint, I would absolutely buy Welcome again. However, I am still trying to...
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Functionality and Upgrades
Welcome's main strength is that it allows for a seamless check-in process at the point of care...
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Functionality and Upgrades
Epic has had a lot of rapid releases, so it is hard to stay completely up-to-date.
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Functionality and Upgrades
I wish the product were better at collecting PCP information. The product doesn't have a good option...
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Service and Support
Epic is very good at being proactive. If there is a problem, they will alert any Epic users to it....
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Functionality and Upgrades
It would be helpful if the product could default items. We would also like the vendor to build a...
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Functionality and Upgrades
We sometimes hit a wall with our IT folks. We aren't sure whether the problem is with Epic or our IT...
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Technology
Epic has a new piece of technology that has a credit card machine built into it. However, the vendor...
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Interfacing and Integration
The main thing that I appreciate about Epic products is that they work well and are technically...
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Technology
I would absolutely buy Epic's system again.
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Other Observations & Comments
We have not had executive involvement from Epic, but we also haven’t requested any involvement from...
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ROI / Cost
Our experience with Welcome is a tad lower than our experience with Epic's other modules only...
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Future Outlook
Welcome is pretty easy to use. In the future, we want our outpatient pavilion to be completely...
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Functionality and Upgrades
We have had some issues with the way our foundation is set up, and we have struggled. Sometimes,...
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Functionality and Upgrades
Welcome made a big difference for us because it finally gave patients the ability to preregister...
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Functionality and Upgrades
The scope of services within different specialties can vary a lot as well as the physicians and the...
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Functionality and Upgrades
Epic is really trying with Welcome, but they have some barriers that they need to overcome that are...
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Functionality and Upgrades
I would purchase Welcome again because I don't know that there are many better options out there....
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Relationship
Epic is adding bits and pieces to Welcome with every upgrade. We are now using iPads for...
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Functionality and Upgrades
We still have some gaps in functionality. One gap is in being able to verify guarantors and patient...
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Service and Support
Epic has great technical support. The technical support staff catches a lot of things that they say...
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ROI / Cost
Compared to other products I see, Epic blows everyone out of the water in terms of what is...
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Functionality and Upgrades
Epic is enhancing functionality and making the system much easier for patients to use. Patients can...
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Other Observations & Comments
From an operational standpoint, providers who use Welcome need to change workflows. Providers will...
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