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Subject Expert
Adam Cherrington
VP of Engagement
KLAS VP of Engagement - Adam Cherrington
 
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Patient Intake Management 2024: Where Are Vendors Delivering Value?
Patient Intake Management 2024:
Where Are Vendors Delivering Value?
February 2024
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User Commentary

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Director

Relationship

We get what we need from Epic. We usually just call someone, but the issue often has to be elevated....

Dec 2025
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Director

Product

When we bring on another aspect of the Epic system, not everything is always anticipated. There are...

Dec 2025
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Director

Product

In Welcome, we would like to track out-of-network classifications and have tighter controls, and we...

Dec 2025
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Director

Operations

We are trying to rally a lot of our departments to really embrace Welcome. I recommend the system...

Dec 2025
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Director

Loyalty, Product

We like to create our own workflows. That is challenging when a product isn't built for that. I am...

Dec 2025
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Director

Loyalty, Value

I think we could get more of our money's worth if we were to ever move Welcome from a tablet to an...

Dec 2025
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Director

Operations, Product

I wouldn't buy the system again. Technology is advancing quickly. Young people are usually okay with...

Dec 2025
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Director

Relationship

Epic's support has been great. Our Welcome team is wonderful. The vendor is really proactive. We...

Dec 2025
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Director

Product

Welcome is a good self-service registration tool. It does the basic registration needs, but...

Dec 2025
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Manager

Product

Welcome's integrations with other Epic systems are not as robust as one would expect. Best practices...

Dec 2025
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CMIO

Product, Value

Welcome is an essential component to allow patients to complete multiple previsit questionnaires on...

Dec 2025
||
(0)
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CIO

Product

We have not been able to drive the adoption that we had hoped. There are many points along the...

Dec 2025
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VP/Other Executive

Product

We use Welcome for our check-in kiosk and our patient-entered questionnaires. The tool has been very...

Dec 2025
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(0)
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Manager

Product, Value

Welcome is a great tool when it comes to assisting with implementing patient self-arrival workflows...

Dec 2025
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(0)
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CIO

Loyalty, Relationship

As an Epic customer, we attempted to use all of the native Epic functions before looking at an...

Dec 2025
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VP/Other Executive

Operations

We don’t really need much in the way of implementation services, but the implementation was quite easy....

Nov 2025
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Manager

Product

Welcome is easy to use for patients doing self-registration. It is pretty self-explanatory for them....

Sep 2025
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Manager

Loyalty

We like the fact that Epic's suite is all one system for managing patient care. There is a health...

Sep 2025
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Manager

Product

We use a lot of the Welcome kiosks, but a lot of patients just want to talk to a person. Our patient...

Aug 2025
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Manager

Relationship

We have a great Epic kiosk team. They are super responsive. Our tech support person has come to our...

Aug 2025
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(0)
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Manager

Product

What I like about Welcome is that the kiosks work beautifully for people who don't want to talk to...

Aug 2025
||
(0)
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Manager

Loyalty, Relationship, Product

The people who really want Welcome are our Community Connect sites. Community Connect partners...

Aug 2025
||
(0)
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Manager

Product

I would like to have more Welcome functionality in MyChart. I don't want people to be able to just...

Aug 2025
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(0)
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VP/Other Executive

Product

Welcome offers the patients a self-service approach to registration when they come in the door....

Jul 2025
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VP/Other Executive

Relationship, Operations, Product

Welcome needs some additional time and development from Epic; it doesn't always follow what is...

Jul 2025
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Director

Loyalty, Product, Value

Overall, things seem to be going very well. However, I think there is an opportunity to be more...

Jun 2025
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Director

Relationship, Product

We have made some changes to Welcome. The changes haven't been super big, but Epic has been very supportive....

Jun 2025
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Director

Product, Value

There is simply confusion in the healthcare insurance space and the self-pay space. Nobody thinks...

Jun 2025
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(0)
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Director

Loyalty, Product

Our organization is not going to change how Epic does their upgrades. The community is huge, so Epic...

Jun 2025
||
(0)
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Director

Loyalty, Value

There is an opportunity in the industry to better understand that Welcome isn't going to solve our...

Jun 2025
||
(0)
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Director

Relationship, Product

Epic does an excellent job of customizing Welcome to patient and organizational wants and needs,...

Jun 2025
||
(0)
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Director

Relationship

Epic is a little naïve in assuming that all health systems can keep up with their updates. At a...

Jun 2025
||
(0)
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Director

Value

From a payment expectation perspective, we really are focusing on preservice payment, and trying to...

Jun 2025
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(0)
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VP/Other Executive

Product

Epic has made Welcome more seamless with MyChart. People can fill out questionnaires within MyChart,...

May 2025
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VP/Other Executive

Product

Welcome has a couple of different functionalities that we take advantage of; we use our check-in...

May 2025
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Manager

Loyalty, Product

Epic could improve Welcome by moving a button. I know that sounds ridiculous, but there is a green...

Apr 2025
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Manager

Product

Welcome is very multifaceted. We have transitioned all our clinical OpTime OR consent forms as well...

Apr 2025
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(0)
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Director

Product

We encourage patients to check in from home on their phone or laptop if they don't like using the...

Jan 2025
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Director

Product

Epic has Welcome stations that are self-driven, patient registration stations. Our patients walk...

Jan 2025
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