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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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Featured  Report

Patient Experience Improvement 2021: Increased Consumerism Driving Need for Customized, Real-Time Feedback
Patient Experience Improvement 2021:
Increased Consumerism Driving Need for Customized, Real-Time Feedback
December 2021
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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

Our providers are starting to use Welcome mobile to collect their consent forms. Things are working...

Jan 2023
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Analyst/Coordinator

Relationship

Epic is pretty good about finding issues before we find them, and the vendor is good about letting...

Jan 2023
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CMIO

Interfacing and Integration

We have not used Welcome to its full extent, but I would consider buying it again because of its...

Jan 2023
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CMIO

Service and Support

Our recent upgrade with Welcome went incredibly well. The tool works exactly as promoted, but that...

Jan 2023
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CMIO

Functionality and Upgrades

Welcome is not particularly complex. It does exactly what we program it to do; there is no magic. We...

Jan 2023
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CMIO

Other Observations & Comments

From a technology standpoint, I would absolutely buy Welcome again. However, I am still trying to...

Jan 2023
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CMIO

Functionality and Upgrades

Welcome's main strength is that it allows for a seamless check-in process at the point of care...

Jan 2023
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CMIO

Functionality and Upgrades

Epic has had a lot of rapid releases, so it is hard to stay completely up-to-date.

Jan 2023
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Manager

Functionality and Upgrades

I wish the product were better at collecting PCP information. The product doesn't have a good option...

Dec 2022
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Manager

Service and Support

Epic is very good at being proactive. If there is a problem, they will alert any Epic users to it....

Dec 2022
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Manager

Functionality and Upgrades

It would be helpful if the product could default items. We would also like the vendor to build a...

Dec 2022
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Manager

Functionality and Upgrades

We sometimes hit a wall with our IT folks. We aren't sure whether the problem is with Epic or our IT...

Dec 2022
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Manager

Technology

Epic has a new piece of technology that has a credit card machine built into it. However, the vendor...

Dec 2022
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(0)
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Director

Interfacing and Integration

The main thing that I appreciate about Epic products is that they work well and are technically...

Oct 2022
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(0)
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VP/Other Executive

Technology

I would absolutely buy Epic's system again.

Jun 2022
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VP/Other Executive

Other Observations & Comments

We have not had executive involvement from Epic, but we also haven’t requested any involvement from...

Jun 2022
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Manager

ROI / Cost

Our experience with Welcome is a tad lower than our experience with Epic's other modules only...

Jun 2022
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Manager

Future Outlook

Welcome is pretty easy to use. In the future, we want our outpatient pavilion to be completely...

Jun 2022
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(0)
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Director

Functionality and Upgrades

We have had some issues with the way our foundation is set up, and we have struggled. Sometimes,...

Mar 2022
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(0)
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CEO/President

Functionality and Upgrades

Welcome made a big difference for us because it finally gave patients the ability to preregister...

Mar 2022
||
(0)
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CEO/President

Functionality and Upgrades

The scope of services within different specialties can vary a lot as well as the physicians and the...

Mar 2022
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CEO/President

Functionality and Upgrades

Epic is really trying with Welcome, but they have some barriers that they need to overcome that are...

Mar 2022
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Director

Functionality and Upgrades

I would purchase Welcome again because I don't know that there are many better options out there....

Feb 2022
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(0)
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Director

Relationship

Epic is adding bits and pieces to Welcome with every upgrade. We are now using iPads for...

Feb 2022
||
(0)
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Director

Functionality and Upgrades

We still have some gaps in functionality. One gap is in being able to verify guarantors and patient...

Feb 2022
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(0)
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Director

Service and Support

Epic has great technical support. The technical support staff catches a lot of things that they say...

Feb 2022
||
(0)
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Director

ROI / Cost

Compared to other products I see, Epic blows everyone out of the water in terms of what is...

Feb 2022
||
(0)
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Director

Functionality and Upgrades

Epic is enhancing functionality and making the system much easier for patients to use. Patients can...

Feb 2022
||
(0)
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Director

Other Observations & Comments

From an operational standpoint, providers who use Welcome need to change workflows. Providers will...

Feb 2022
||
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Of all the areas in the ambulatory setting with the need to rapidly evolve due to COVID-19, patient intake certainly tops the list.



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