Check-In (Epion) Commentary
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Subject Expert
Trey Dye
Research Director
KLAS Research Director - Trey Dye
 
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User Commentary

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Director

Product

We can send a patient a one-way text from Kyruus Health's Google Chrome extension. We can tell them...

Jan 2025
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Director

Operations

The vendor gives us white papers on what has changed with updates and videos that go through the...

Jan 2025
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Director

Relationship, Product

I don't know that we have issues that persist for more than 24 hours. The vendor's team is pretty...

Jan 2025
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Director

Relationship

The vendor is very good at problem-solving. We can get people to resolve our issues. We are also...

Jan 2025
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Director

Relationship

Kyruus Health has been a longtime partner with us, and they are very open to our suggestions for...

Jan 2025
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Director

Value

Kyruus Health can collect money. Our time-of-service collections have just skyrocketed since we...

Jan 2025
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Director

Relationship

Kyruus Health usually reaches out to me and asks what functionality they are lacking and what they...

Jan 2025
||
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Director

Loyalty, Product

One of the highlights of the system is that patients can do everything for their digital check-ins...

Jan 2025
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Director

Product

I would love to see two-way texting in Epion because right now, we can only send texts to patients....

Jan 2025
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Director

Relationship, Product

The system's ease of use for patients is very nice. We have found that other digital check-in...

Jan 2025
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Director

Value

Some of the things that we do with the vendor are reimbursable, and that is enough to cover the cost...

Jan 2025
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Director

Relationship

I usually hear back from the vendor within an hour when we reach out to their support. The vendor...

Jan 2025
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Analyst/Coordinator

Value

The product is extremely affordable compared to a competitor. But what we pay per year for Kyruus...

Nov 2024
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Analyst/Coordinator

Loyalty, Product

I like that the product is integrated into our EHR. That is really nice instead of having to go to a...

Nov 2024
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Director

Product

I love how Check-In meets the needs that our EHR is not able to meet. The overall purpose of what...

Sep 2024
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Director

Product

It is the end user that is keeping Check-In from getting the top score for ease of use, just because...

Sep 2024
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Director

Relationship

I have spoken with some of the executives at Kyruus Health. I love our CSM, but this individual is...

Sep 2024
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Director

Operations

To improve their score for the implementation process, Kyruus Health would need to provide more...

Sep 2024
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Physician

Culture

Kyruus Health pulled a fast one on me with the contract. They were sneaky, and I didn’t notice until...

Aug 2024
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Physician

Value

We have to use Kyruus Health’s iPads, and they charge us every month for them. Also, we don't have...

Aug 2024
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Physician

Operations

The Kyruus Health person who did the implementation was so fast. The training was so fast that it...

Aug 2024
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Physician

Loyalty

Check-In is just not doing what it is supposed to do, and only some of our people’s notes are...

Aug 2024
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Physician

Relationship

The account manager I work with at Kyruus Health is fabulous, and they do a great job. If they can't...

Jun 2024
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Physician

Product, Value

We are pretty stringent on the fact that we require all of our patients to do the check-in. Kyruus...

Jun 2024
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Physician

Loyalty, Product

The product was touted as a check-in system, and it does its job for that. The system presents the...

Jun 2024
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Physician

Relationship

The first little while with Kyruus Health was rough, and we kept getting shifted between...

Jun 2024
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Physician

Value

There were lots of issues with Kyruus Health in the first little while. We had a bad implementation...

Jun 2024
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Manager

Loyalty, Value

We didn't elect to go with a credit card swipe. Instead, we went with a manual option. Our service...

May 2024
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Manager

Relationship

Kyruus Health's support is good, but our account manager is kind of a ghost.

May 2024
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Manager

Loyalty

Epion doesn't have all of the features that we need. We used other products before, and there were...

May 2024
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Manager

Operations

Epion has had great uptime, and it gets great resolutions when things come. However, we were under...

May 2024
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Manager

Product

After a patient check-in, our EHR runs another program to see what medications patients are on....

May 2024
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Manager

Product

The system is pretty easy for patients to use. We have a high percentage of patients who complete...

Apr 2024
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Manager

Relationship, Operations

Kyruus Health’s customer service is very good. The vendor is easy to work with and very supportive,...

Apr 2024
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Manager

Product

I would like more bells and whistles, a few more dashboards, and a greater ability to run reports on...

Apr 2024
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