Check-In (Epion) Commentary
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Subject Expert
Trey Dye
Research Director
Commentary Summary
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User Commentary
Value
The product is extremely affordable compared to a competitor. But what we pay per year for Kyruus...
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Loyalty, Product
I like that the product is integrated into our EHR. That is really nice instead of having to go to a...
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Product
I love how Check-In meets the needs that our EHR is not able to meet. The overall purpose of what...
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Product
It is the end user that is keeping Check-In from getting the top score for ease of use, just because...
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Relationship
I have spoken with some of the executives at Kyruus Health. I love our CSM, but this individual is...
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Operations
To improve their score for the implementation process, Kyruus Health would need to provide more...
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Culture
Kyruus Health pulled a fast one on me with the contract. They were sneaky, and I didn’t notice until...
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Value
We have to use Kyruus Health’s iPads, and they charge us every month for them. Also, we don't have...
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Operations
The Kyruus Health person who did the implementation was so fast. The training was so fast that it...
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Loyalty
Check-In is just not doing what it is supposed to do, and only some of our people’s notes are...
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Relationship
The account manager I work with at Kyruus Health is fabulous, and they do a great job. If they can't...
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Product, Value
We are pretty stringent on the fact that we require all of our patients to do the check-in. Kyruus...
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Loyalty, Product
The product was touted as a check-in system, and it does its job for that. The system presents the...
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Relationship
The first little while with Kyruus Health was rough, and we kept getting shifted between...
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Value
There were lots of issues with Kyruus Health in the first little while. We had a bad implementation...
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Loyalty, Value
We didn't elect to go with a credit card swipe. Instead, we went with a manual option. Our service...
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Relationship
Kyruus Health's support is good, but our account manager is kind of a ghost.
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Loyalty
Epion doesn't have all of the features that we need. We used other products before, and there were...
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Operations
Epion has had great uptime, and it gets great resolutions when things come. However, we were under...
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Product
After a patient check-in, our EHR runs another program to see what medications patients are on....
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Product
The system is pretty easy for patients to use. We have a high percentage of patients who complete...
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Relationship, Operations
Kyruus Health’s customer service is very good. The vendor is easy to work with and very supportive,...
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Product
I would like more bells and whistles, a few more dashboards, and a greater ability to run reports on...
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Relationship
Epion Health has a fabulous support system. They are always developing new stuff, and we are very...
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Product
We have had a long relationship with Epion Health, and it has been wonderful for us. Epion Check-In...
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Product
Epion Check-In’s user interface could be a little crisper. The patient gets a link on their phone,...
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Product
Epion Check-In can't do two-way texting yet, and I would like to have that. So there is a little...
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Operations
Epion Health was very good with their implementation services, and the updates are very few and far...
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Value
Epion Check-In is a huge time and money saver and pretty much pays for itself. It has streamlined...
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