Patient Engagement Ecosystem 2023
13 July 23
| Adam Cherrington and Dan Czech
Amid the pressures of today’s economic environment, healthcare organizations are investing heavily in patient engagement technology to help reduce costs, alleviate staffing challenges, and consolidate technology in other areas. Both provider and payer organizations seek to understand what patient engagement capabilities vendors offer that can meet their core needs. This study (along with additional deep-dive content that will be published on KLAS’ website) is an update to KLAS’ 2021 report and shows which vendors report the broadest capability sets, which vendors have made the most progress over the last two years, and how the industry as a whole has matured. For reader ease, links to relevant online content are provided where applicable. Note that the data in this study is based primarily on vendor-reported information, accompanied by a limited amount of KLAS performance data.
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I don't think that our overall satisfaction with the product is going...
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Product
MEDITECH's portal isn't terrible, but many organizations use different...
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We have had a few little issues with this solution. We are still...
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MEDITECH is working on improvements, and I think that they listen to...
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MEDITECH offers best practices regarding what our registration clerks...
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Patient and Consumer Health Portal works really well in that it is...
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If MEDITECH is going to have a planned outage or downtime for an...
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Overall, I like the upgrades that MEDITECH is going to do in the near...
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Internally, I think Patient and Consumer Health Portal works well with...
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If the person who gets our help desk ticket can't help us with our...