Patient Engagement Ecosystem 2023
13 July 23
| Adam Cherrington and Dan Czech
Amid the pressures of today’s economic environment, healthcare organizations are investing heavily in patient engagement technology to help reduce costs, alleviate staffing challenges, and consolidate technology in other areas. Both provider and payer organizations seek to understand what patient engagement capabilities vendors offer that can meet their core needs. This study (along with additional deep-dive content that will be published on KLAS’ website) is an update to KLAS’ 2021 report and shows which vendors report the broadest capability sets, which vendors have made the most progress over the last two years, and how the industry as a whole has matured. For reader ease, links to relevant online content are provided where applicable. Note that the data in this study is based primarily on vendor-reported information, accompanied by a limited amount of KLAS performance data.
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CIO
Operations
There really isn’t any training for Patient and Consumer Health...
CIO
Product
We would like to have a better way to view reports. They need to be...
CIO
Loyalty
MEDITECH has a whole new redesign of the portal that they are working...
CIO
Product
Messaging and communicating with providers on the solution is easy as...
CIO
Relationship, Product
MEDITECH could allow the customer some level of customization in the...
CIO
Loyalty, Product
The issue is not so much the portal functionality, but we do struggle...
CISO
Loyalty
I don't think that our overall satisfaction with the product is going...
CISO
Product
MEDITECH's portal isn't terrible, but many organizations use different...
Analyst/Coordinator
Relationship, Product
We have had a few little issues with this solution. We are still...
Analyst/Coordinator
Loyalty, Relationship, Product
MEDITECH is working on improvements, and I think that they listen to...